245 Ofertas de Especialistas en Help Desk en Costa Rica

NTT DATA Services
strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Associate to join our team in Belen, Heredia.

NTT DATA Costa Rica is current looking for an IT support technician Onsite
IT support technician
to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role. This service is on-site and may include the following activities:

• Windows Installation, support and troubleshooting.
• Assets management, physical reception, tagging, relocation, inventories and follow up to the entire Configuration Items Lifecycle.
• Ability to move heavy equipment between floors and buildings.
• Warranties, no warranties, assets loans, documentation and follow-up.
• Cubicles, storage room, telecom rooms, order, cleanup and maintenance.
• Network, Servers and Videoconference installation knowledge.
• Backups systems knowledge (Preferrable)
• Basic Knowledge in Change Management, Incident Management, Configure Management, and other ITIL concepts.
• Basic knowledge of Networking and server environments and concepts and protocols. (LAN, WLAN, VPN, VLAN, NAT, DHCP, PROXY, FIREWALL, NAS, Data Domain, local policies)
• Organized and structured person.
• Fast learner, insightful and analytical mindset.
• Perspicacious and a team player.
• Communication, empathy, transparency, sense of urgency skills to interact with customers and supervision.
• Good attitude to face problems, feedback and recommendations given by supervision.

About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team

Acerca del empleo:

En AR Holdings estamos en búsqueda de un/a IT Support Specialist que brinde soporte técnico eficiente que garantice el buen funcionamiento de los equipos y sistemas tecnológicos de la compañía. Esta posición se encarga de asegurar la correcta instalación, mantenimiento y actualización de hardware y software, contribuyendo a la continuidad operativa y al óptimo desempeño de las herramientas tecnológicas en todos los niveles de la organización.

Funciones:

• Resolver tickets de incidencias, peticiones y consultas técnicas de manera remota y en sitio.
• Configurar impresoras, hand helds, portátiles, teléfonos IPs, Tablets, Camaras.
• Realizar mantenimiento preventivo a Puntos de Venta, Equipos de Oficinas y Redes.
• Realizar instalaciones y configuraciones de Puntos de Venta y Equipos de Oficina.
• Diagnosticar Redes WiFi, LAN y WAN.
• Cuidar Activos (información, herramienta, sistema, etc), asignado bajo la responsabilidad de este puesto.
• Realizar cualquier otra función relacionada al puesto con respecto al soporte tecnológico en la empresa.

Requisitos:

• Estudiante de Informática o Técnico en Computación, Electrónica, Redes o áreas afines.
• Experiencia de 3 a 5 años en puestos similares.
• Conocimiento y manejo de herramientas como Anydesk, SQL (Structured Query Language), ICG Software, Office 365, Active Directory y sistemas de gestión de tickets.

Deseables:

• Manejo de inglés intermedio.
• Bachillerato universitario.

En AR Holdings, creemos en el poder de la diversidad.

Como empleador que ofrece igualdad de oportunidades, estamos comprometidos con la construcción de equipos inclusivos y multiculturales. Fomentamos un proceso de contratación libre de barreras, donde cada persona tenga la posibilidad de crecer y desarrollarse.

Responsibilities
:

• Provide technical assistance to customers via phone or email, ensuring timely issue resolution.
• Troubleshoot technical issues with applications by analyzing log files, error messages, and user reports.
• Log and monitor incidents, prioritize and resolve according to defined SLAs.
• Investigate and resolve incidents following SOPs to identify root causes and implement solutions.
• Collaborate with support teams, development teams, and third-party vendors to escalate and resolve complex incidents.
• Track and manage reported software bugs, ensuring proper documentation and resolution.
• Create and update knowledge base articles, FAQs, and troubleshooting guides.
• Participate in quality assurance activities, testing new features and verifying fixes.
• Requirements:
• Bachelor's Degree in Computer Science or equivalent.
• Excellent verbal and written communication skills in English.
• Minimum 2 years of experience in B2B customer support roles for Enterprise or SaaS-based applications.
• Availability for 24/7 shifts, including weekends, holidays, or on-call support.
• Experience with ticketing tools and CRM systems.
• Strong interpersonal and customer service skills in a team-oriented environment.
• Basic understanding of ITIL, Cloud Infrastructure (AWS - Optional), and Operating Systems (Windows & Mac - Optional)

In Netser Group we are looking for an IT Technical Support Level 2 :

• Requirements:
• Years of experience: 5-10 years.
• Repair of high -end PCs equipment and any complex IMAC installation; Break & Fix.
• Solution of software application and support for standard business environment applications.
• High complexity desktop support activities, such as, among others, backup, migration and data recovery, security management, management and configuration of the operating system, device configuration, controllers and software and performance optimization activities.
• Having successfully completed the web -based training before starting working. 10 -hour referential certification (it can be carried out in the initial training period)

SERVICE REQUIREMENTS:

• Work at the Customer Site - Monday to Friday
• Comply with professional business clothing code.
• Being able to work out programmed and not scheduled hours
• Be available to participate in the work assigned during the weekends, local holidays, night hours, when necessary and after customer request
• Have experience for the client on the site with good soft customer service skills
• Have technical/mechanical experience in hardware repair
• Having demonstrated technical/mechanical aptitude for learning new technologies.

Very expert level of English C2

Tipo de puesto: Tiempo completo, Permanente

Sueldo: ₡500 000,00 al mes

Pregunta(s) de postulación:

• Es un presupuesto de 1000 USD mensuales. Estás interesado?

Idioma:

• Inglés (Obligatorio)

IT Support Intern

Minimum required Education: High School Diploma plus Active student status/enrollment at the University, College or Vocational Education. Minimum required Experience: No prior experience required. Minimum required Certification: N/A Job title: One sentence description of role Your role:
• The greater impact of this role.
• Detail elements of the team and stakeholders for this role.
• What are the professional and personal opportunities for development within this role?
• From (benefit 1) to (benefit 2), a career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about benefits in your region. You're the right fit if: (4 x bullets max) 1. Experience. 2. Skills. 3. Education. 4. Anything else. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. Indicate if this role is an office/field/onsite role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business .
• Discover our rich and exciting history .
• Learn more about our purpose . If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .

At Newmont, people create the value in the metals we mine and are ambassadors in the communities where they live and work. As a team, we foster an environment in support of our people vision, where everyone belongs, thrives and is valued. We have built a diverse and inclusive workplace where our people can bring their differences to support delivering results together. Newmont's Service Enablement Group (SEG) is a new internal Newmont function that aims to improve processes and service delivery for the organization. It is comprised of two parts: A Process Excellence team and a future-state service delivery model who design will be informed by the work of the Process Excellence team.

Join us and unearth your potential in a global company that is at the forefront of shaping the future of the mining industry.

You will play a key role in ensuring Newmont employees have reliable access to the technology they need. By providing timely and professional IT support, you'll help maintain productivity and strengthen our digital workplace across global operations.

• Provide first-level technical support for hardware, software, and network issues.
• Troubleshoot problems related to system access, password resets, and desktop applications.
• Set up, install, and configure computers, printers, and software following IT policies.
• Support onboarding by preparing IT equipment and granting system access for new employees.
• Manage support requests through the ticketing system, ensuring accurate documentation and communication.
• Escalate complex issues to specialized IT teams as needed.

• Technical knowledge of IT hardware, Windows and macOS operating systems, Microsoft Office 365, and Active Directory.
• Familiarity with help desk systems (e.g., ServiceNow, Zendesk, or Jira) and remote support tools.
• Basic understanding of networking (Wi-Fi, VPN, IP addressing).
• Strong customer service and communication skills.
• Ability to follow procedures, solve problems, and adapt to new technologies.

You will be part of Newmont's Digital IT GoldBar (walk up service) team, providing remote and on-site support to employees. This role operates in a fast-paced, collaborative environment that values teamwork and service excellence.

At Newmont, we're committed to our values of Safety, Integrity, Sustainability, Inclusion, and Responsibility. You'll join a team that supports global operations, invests in professional growth, and empowers you to make a real impact in a dynamic industry.

We understand no candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you Our business success comes from the accomplishments and well-being of our employees and contractors. Our goal is to build a workplace culture that fosters leaders and allows every person to thrive, contribute, and grow. We are committed to selecting and developing our employees, and to establishing a work environment where everyone can take an active part in reaching our strategic goals while feeling a sense of pride in working at Newmont.

Newmont seeks to recruit, hire, place and promote qualified applicants, meaning applicants who meet the minimum requirements of the position, without regard to personal characteristics such as gender, race, nationality, ethnic, social and indigenous origin, religion or belief, disability, age or sexual orientation or any other characteristic protected by applicable law.

Description

ISP Principles

Begin with our children and students.

Our children and students are at the heart of what we do. Technology must support their learning and safety. The technician is expected to act swiftly and responsibly when dealing with IT issues that could impact learning environments or safeguarding systems.

Treat everyone with care and respect.

We work with mutual respect and promote clear, respectful communication. The technician must maintain professional conduct while interacting with staff, students, and other service providers.

Operate effectively.

We focus on efficient and high-quality service delivery. The technician should follow school protocols and ensure quick resolution of IT issues with minimal disruption to academic or administrative work.

Are financially responsible.

Services must align with budgetary guidelines, offering cost-effective solutions that meet school needs.

Learn continuously.

The technician is expected to stay updated on relevant technologies and best practices, contributing to continuous improvement in school systems.

Key Responsibilities

• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Perform routine maintenance and updates on school devices and systems (e.g., computers, printers, servers, Wi-Fi, projectors, etc.).
• Provide technical support to staff and faculty on-site or remotely.
• Support in the setup of equipment for classrooms, events, and presentations as needed.
• Monitor system performance and recommend upgrades or improvements.
• Assist in the implementation of IT security protocols, backups, and data protection measures.
• Maintain inventory records for IT assets and report on repairs or replacements.
• Collaborate with internal staff to ensure timely communication of maintenance schedules and system downtimes.
• Respect and uphold data privacy and confidentiality policies.
• Report progress, issues, and completed tasks to the designated school contact.

Skills, Qualifications, and Experience

• Technical degree or certification in IT systems, computer science, networking, or related field.
• Proven experience in technical support, ideally in an educational environment.
• Solid knowledge of operating systems (Windows, macOS), office applications, and hardware troubleshooting.
• Familiarity with basic networking (routers, switches, IP configurations, firewalls).
• Strong problem-solving skills and ability to work independently.
• Good communication and interpersonal skills; ability to explain tech issues clearly to non-technical users.
• Organized, reliable, and able to respond flexibly to changing needs.
• Ability to work within agreed timelines and escalate when necessary.
• Basic English proficiency required; higher-level English is a plus.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all service providers to share this commitment. External technicians must comply with all relevant background checks, safety protocols, and access restrictions while working on school premises.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP seeks to collaborate with professionals who reflect the diversity of the communities we serve. We value inclusive, equitable partnerships and encourage individuals and service providers from all backgrounds to work with us in creating a safe and supportive environment for our learners.

At Newmont, people create the value in the metals we mine and are ambassadors in the communities where they live and work. As a team, we foster an environment in support of our people vision, where everyone belongs, thrives and is valued. We have built a diverse and inclusive workplace where our people can bring their differences to support delivering results together. Newmont's Service Enablement Group (SEG) is a new internal Newmont function that aims to improve processes and service delivery for the organization. It is comprised of two parts: A Process Excellence team and a future-state service delivery model who design will be informed by the work of the Process Excellence team.

Join us and unearth your potential in a global company that is at the forefront of shaping the future of the mining industry.

Your Impact

You will play a key role in ensuring Newmont employees have reliable access to the technology they need. By providing timely and professional IT support, you'll help maintain productivity and strengthen our digital workplace across global operations.

As Part of Our Team, You Will

• Provide first-level technical support for hardware, software, and network issues.
• Troubleshoot problems related to system access, password resets, and desktop applications.
• Set up, install, and configure computers, printers, and software following IT policies.
• Support onboarding by preparing IT equipment and granting system access for new employees.
• Manage support requests through the ticketing system, ensuring accurate documentation and communication.
• Escalate complex issues to specialized IT teams as needed.

Prerequisites for Your Success in This Role

• Technical knowledge of IT hardware, Windows and macOS operating systems, Microsoft Office 365, and Active Directory.
• Familiarity with help desk systems (e.g., ServiceNow, Zendesk, or Jira) and remote support tools.
• Basic understanding of networking (Wi-Fi, VPN, IP addressing).
• Strong customer service and communication skills.
• Ability to follow procedures, solve problems, and adapt to new technologies.

Your Work Environment

You will be part of Newmont's Digital IT GoldBar (walk up service) team, providing remote and on-site support to employees. This role operates in a fast-paced, collaborative environment that values teamwork and service excellence.

Why Join Newmont

At Newmont, we're committed to our values of Safety, Integrity, Sustainability, Inclusion, and Responsibility. You'll join a team that supports global operations, invests in professional growth, and empowers you to make a real impact in a dynamic industry.

We understand no candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you Our business success comes from the accomplishments and well-being of our employees and contractors. Our goal is to build a workplace culture that fosters leaders and allows every person to thrive, contribute, and grow. We are committed to selecting and developing our employees, and to establishing a work environment where everyone can take an active part in reaching our strategic goals while feeling a sense of pride in working at Newmont.

Newmont seeks to recruit, hire, place and promote qualified applicants, meaning applicants who meet the minimum requirements of the position, without regard to personal characteristics such as gender, race, nationality, ethnic, social and indigenous origin, religion or belief, disability, age or sexual orientation or any other characteristic protected by applicable law.

Job Description:

At Confluent, we are committed to our values of teamwork, innovation, accountability, integrity, leadership, and customer focus, and we invest in a team who represents these values. Every member of our team plays a critical role in delivering life-saving medical devices through innovative materials science, engineering, and manufacturing. We are the medical device industry's most trusted partner, and we accomplish this with an organization focused on safety, efficiency, and customer satisfaction.

We are looking for a IT Support Specialist I to join our team in Costa Rica. If you enjoy working in a fast-paced environment and making an impact on our life-saving work, this may be a good fit for you As a uniquely qualified candidate, you will:

SUMMARY

The IT Infrastructure Specialist I provides basic technical support to end users, ensuring the proper functioning of computer equipment, software, and connectivity. This entry-level role plays a key part in maintaining daily IT operations and delivering excellent customer service, under close supervision and guidance from senior IT staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to helpdesk tickets and provide in-person support with a strong customer service approach.

• Assist in the setup and basic troubleshooting of desktops, laptops, printers, and mobile devices.

• Support user onboarding/offboarding by preparing equipment and assisting with account setup.

• Perform routine maintenance and cleaning of IT equipment.

• Walk between buildings to provide on-site support as needed.

• Lift and transport equipment weighing up to 10 kg.

• Follow documented procedures and escalate complex issues to higher-level support.

• Maintain accurate records of support activities such as the IT Ticketing System, local hardware inventory, Active Directory and asset control records.

• Ensure workspaces are properly connected to the network and report connectivity issues.

• Support internal video conferencing equipment for meetings and events.

• Install and test basic software and hardware updates under supervision.

• Participate in IT onboarding sessions by demonstrating basic tools and systems to new associates.

• Create or update simple documentation for IT procedures and systems.

• Provide occasional remote support to other company sites, as needed.

REQUIRED QUALIFICATIONS

• Technical diploma or associate degree in computer systems, IT support, or related field.

• At least 1.5 years of experience in IT support or helpdesk roles in corporate environments.

• Intermediate English (minimum B1 level).

• Basic knowledge of Microsoft Windows OS and Office 365.

• Familiarity with desktop/laptop hardware and basic troubleshooting.

• Strong customer service and communication skills.

• Willingness to work 100% on-site and perform physical tasks such as walking between buildings and lifting equipment.

OPTIONAL CERTIFICATIONS

• CompTIA A+, Google IT Support Professional Certificate, or similar entry-level certifications are a plus.

SOFT SKILLS

• Team-oriented and collaborative.

• Organized and able to follow instructions.

• Clear and courteous communication.

• Service-minded and proactive in resolving issues.

• Positive attitude and willingness to assist others.

• Ability to document and explain technical steps in simple terms.

WORK SCHEDULE AND ENVIRONMENT

• Schedule: Monday–Friday, 100% on-site.

• Travel: None .

ENVIRONMENTAL WORKING CONDITIONS

• Indoor office setting with adequate lighting and ventilation.

• Moderate physical activity including walking and lifting.

• Moderate noise levels.

COMMENTS

This position description outlines the primary responsibilities of the role. Additional tasks and assignments may be required as part of the daily operations and team support.