30 Ofertas de Gerentes de Soporte Técnico en Costa Rica

Are you passionate about solving IT challenges and helping people get the most out of their technology?

We're looking for a
IT Help Desk Specialist
to strengthen our team and ensure smooth IT operations across the organization.

Your Mission

Provide
technical support.
You'll be responsible for solving incidents, improving process documentation, and ensuring the continuity of IT operations. This includes troubleshooting issues, assisting users with tools and systems, ensuring a seamless user experience, and driving continuous improvement initiatives.

What You'll Do

• Configure, maintain, and troubleshoot workstations, laptops, and peripherals in Windows environments.
• Manage user accounts, permissions, and access in
  Active Directory
  and
  Office 365
  .
• Provide support for email tools (OWA/Outlook) and Office 365 applications.
• Diagnose and resolve network issues for on-site and remote users.
• Support users with remote connectivity tools, including
  VPNs
  .
• Document incidents and solutions to expand the team's knowledge base.
• Monitor IT systems and apply corrective actions based on alerts before escalating.
• Manage account provisioning and deactivation for new hires and terminations.
• Stay updated with new technologies through continuous professional development.
• Identify recurring issues, detect patterns, and collaborate to optimize processes and develop preventive solutions.
• Perform other related IT support tasks as needed.

What We're Looking For

• 1+
  of experience in software and hardware support on
  Windows
  and
  Linux
  (Red Hat, CentOS, or similar distributions).
• 1+
  of experience managing IT inventory with
  Snipe-IT
  or similar tools.
• 1+
  diagnosing and repairing Windows and Linux equipment.
• 1+
  of experience managing
  Backups
  in Windows and Linux environments.
• 1+
  administering
  Office 365
  .
• 1+
  of experience in
  data backup and recovery
  on Windows and Linux platforms.

Key Soft Skills

We value adaptability, continuous learning, and a customer-focused mindset.

We're hiring: Help Desk Team Lead

We're looking for a
Help Desk Team Lead
— someone with a strategic mindset and a passion for technology, ready to lead and empower our team.

Your mission

Ensure efficiency, service quality, and continuous improvement. You'll act as the bridge between IT support and key business areas, driving data-based decisions and delivering top-notch service.

What will you do?

• Oversee the daily operations of the Help Desk team.
• Provide mentorship and feedback to support professional growth.
• Monitor and ensure response times and service quality.
• Oversee IT purchases, contracts, and local service providers.
• Act as an escalation point for applications and Jira automations.
• Handle IT incidents (systems, applications, networks, backups).

What we're looking for:

• 3+ years of experience
  in Help Desk or IT Support.
• Experience in
  team leadership
  and managing
  ticketing platforms
  .
• Advanced proficiency in
  Linux, macOS, and Windows
  : user and technical support.
• Solid background in
  IT inventory management
  .
• Strong experience with
  Active Directory
  , including user and group administration.
• Management of
  archive servers
  (e.g., shared file servers).
• Administration and support of
  Office 365
  environment.
• English proficiency at B2 level or higher
  .

Key skills:
leadership, strategic thinking, customer orientation, and decision-making.

If you're someone who combines strategic vision with technical expertise and loves leading teams, we want to meet you

Job Overview

*** Fluent spoken and written English is required ***

Provide technical installation, troubleshooting and support services remotely. Configure and troubleshoot computers and networking equipment including PCs, switches, wireless access points, etc. Configure and troubleshoot Windows clients. Provide excellent client service.

Success is dependent on the ability and desire to learn and deliver high quality technology support. A professional attitude and providing outstanding client service are critical.

Hours, M-F 8am - 5pm EST, scheduled 24x7 on-call shifts, occasional afterhours and weekend assignments

Essential Duties and Responsibilities

• Answer technical support phone calls, open support tickets and address client requests
• Maintain positive client communications
• Diagnose basic IT and computer systems issues; hardware, software, networking, server, VPN and operator problems
• Responsible for meeting client service SLA goals for service ticket processing
• Provide detailed status updates, and completion information to client using professional services application on client service requests
• Troubleshoot & research business applications, PC, server and network hardware errors
• Provide technical support both via phone and onsite service
• Install, remove, test and configure operating systems, software
• Provide user assistance as needed on operating systems, software and hardware usage and procedures
• Provide on-call emergency services after business hours, holiday and weekends as required
• Compile and maintain detailed documentation

Must have

• Excellent communication skills, fluent spoken and written English
• Microsoft Entra ID (Azure Active Directory) administration
• Basic TCP/IP network troubleshooting
• Windows networking (workgroups and domain)
• Windows 10 and 11 administration
• MS Office and M365 apps installation and troubleshooting
• Network equipment troubleshooting
• Anti-virus and anti-malware software
• VPN remote access configuration & troubleshooting
• Network printer troubleshooting
• Active Directory user management

Nice to have

• Windows Server including Active Directory and DNS
• Terminal Server
• Basic routing, VPN, switching
• Back-up software
• MS Open License installation
• M365 administration
• Technical certifications such as CompTIA, Microsoft
• VoIP
• Networking monitoring and bandwidth analysis

Non-Technical Skills & Experience

• Ability to work in a disciplined, focused manner when working outside of an office environment
• Exceptional customer service skills
• Exceptional attention to details
• High self-organization skills
• Ability to research and recommend new products

Other Requirements

• At least 2 years of relevant work experience
• Scheduled on-call shifts requiring 24x7 availability
• Excellent documentation skills for technical and non-technical audiences
• Obtain CompTIA A+ and Network+ certifications within 9 months of employment

Job Benefits

• Paid holidays
• Paid vacation
• Paid sick time
• Professional skill development
• Access to partner only self-study materials exclusively provided by leading IT vendors such as Microsoft, Cisco, Dell and more
• Being part of a technical team that help you grow your skills and knowledge
• Be part of a growing company and make an impact

Anyone who has worked as a field engineer, network engineer, IT Help Desk Support, Network Administrator, Cyber Security will translate to this.

Job Types: Full-time, Permanent

Pay Rate:

• $ USD Per Month depending on experience

Benefits:

• Work from home
• Paid vacation, holidays, sick time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay
• Quarterly bonus

Experience:

• relevant: 3 years (Required)

Language:

• fluent English (Required)

As an IT Help Desk Agent, your primary responsibility is to provide technical assistance and support to end users within the organization. You will be the first point of contact for any IT-related issues or inquiries and will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure.

Requirements:

• Fluent in English. High Proficiency level (must).
• In progress associate or bachelor's degree in information Technology or a related field.
• Flexibility to work in night shifts and weekends.
• 1+ years of experience in a technical support role.
• Strong technical knowledge of computer hardware, software, and networking concepts.
• Proficient in troubleshooting common hardware and software issues.
• Knowledge in Office365, ActiveDirectory, antivirus.
• Excellent customer service and communication skills, with the ability to explain technical concepts to nontechnical users.
• Familiarity with ticketing systems and remote support tools.
• Ability to prioritize and manage multiple tasks effectively.
• Strong problem-solving skills and attention to detail.
• Certifications in relevant IT areas (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• SAP basic Knowledge would be a plus,
• Schedule flexibility.
• Able to work at our offices in San Pedro, San Jose.

Responsibilities:

• Respond to incoming support requests from end-users via various channels (phone, email, ticketing system) and provide prompt technical assistance.
• Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, mobile devices, and peripherals.
• Assist users with software installations, upgrades, and basic configuration.
• Set up and maintain user accounts, permissions, and access rights.
• Collaborate with other IT team members to resolve complex technical issues.
• Escalate unresolved problems to the appropriate IT personnel or vendor, following established procedures.
• Follow up with end-users to ensure issues are resolved and provide appropriate documentation and guidance.
• Document all support activities, including issue resolution, troubleshooting steps, and knowledge base articles.
• Assist in maintaining an inventory of IT assets, including hardware, software licenses, and peripherals.
• Stay updated with the latest trends and advancements in IT to enhance technical knowledge and skills.

We're Hiring: Level 1 M&A Help Desk Technician

Are you passionate about IT support and eager to grow your technical skills?

At
Infotree Global Solutions
, we're looking for a
Level 1 M&A Help Desk Technician
to join our team. This role is key in supporting end users at newly acquired M&A locations, ensuring smooth onboarding, security compliance, and reliable help desk support.

Key Responsibilities:

• Provide
  Tier 1 IT support
  via phone and ticketing system
• Troubleshoot and escalate technical issues when necessary
• Assist with
  SOC tool onboarding
  (antivirus, vulnerability scanning, DNS controls, SIEM, web proxy solutions)
• Ensure
  patching and operating system compliance
  with tools like
  Microsoft Intune
  and
  Endpoint Central
• Document issues and create training materials for users and team members

What We're Looking For:

• 1+ year
  of help desk or IT support experience
• Proficiency in
  Windows systems
  and basic command-line tools (PowerShell, Bash)
• Knowledge of
  software deployment and patch management tools
• Strong communication and collaboration skills

Location: Hybrid

Interested? Send your CV to:

Be part of a global team driving technology integration and support excellence

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Find your "pura vida", where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America's ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America's exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can't wait for you to experience "Pura Vida" at Peninsula Papagayo.

About the role

Hotel Four Seasons Costa Rica.

IT Basic Support

What you will do

Work close the IT Department, to change switches and access point.

What you bring

Basics Knowledge in support IT.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

• full time, and weekends.

Key Responsibilities:

• Provide deskside support for desktops, laptops, mobile devices, and peripherals.
• Install, configure, and troubleshoot
  Zebra printers
  , including firmware updates and connectivity issues.
• Respond promptly to
  VIP support requests
  , ensuring high-quality service and minimal downtime.
• Diagnose and resolve
  network issues
   (wired and wireless), including port activations and basic switch troubleshooting.
• Handle
  PC logistics
  : imaging, deployment, asset tagging, inventory updates, and hardware replacements.
• Maintain accurate documentation of incidents, service requests, and asset movements.
• Collaborate with remote IT teams and escalate issues when necessary.
• Follow IT policies, procedures, and security standards.

Qualifications:

• 3+ years of experience in a deskside or IT support role.
• Strong knowledge of Windows OS, Microsoft Office, and enterprise applications.
• Experience with
  Zebra printers
   and related tools (e.g., ZPL, ZebraDesigner).
• Basic understanding of networking (TCP/IP, DNS, DHCP).
• Experience supporting VIP or executive users.
• Familiarity with imaging tools (e.g., SCCM, MDT) and asset management systems.
• Excellent communication and customer service skills.
• Ability to lift and move IT equipment as needed.

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Find your "pura vida", where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America's ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America's exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can't wait for you to experience "Pura Vida" at Peninsula Papagayo.

About The Role
Hotel Four Seasons Costa Rica.

IT Basic Support

What You Will Do
Work close the IT Department, to change switches and access point.

What You Bring
Basics Knowledge in support IT.

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours

• full time, and weekends.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field,
• minimum of 3+ years of experience in IT support.
• Proven experience in providing exceptional customer service and technical support in a fast-paced environment.
• Ability to work effectively in a global team environment, fostering collaboration and open communication.
• Self-motivated and able to work independently, under minimal direct supervision, prioritizing tasks and managing
• time efficiently.
• Strong analytical, problem-solving, and critical thinking skills, with the ability to resolve complex technical issues.
• Excellent communication, interpersonal, and organizational skills, with the ability to articulate technical information
• to non-technical stakeholders.
• Creativity and resourcefulness in addressing technical challenges, with a willingness to learn and adapt to new technologies.
• Proficiency in IT service management frameworks (e.g., ITIL) and experience with help desk software and ticketing systems.
• Strong attention to detail, with a focus on delivering high-quality results and ensuring customer satisfaction.