7 Ofertas de Operations Expert en Heredia
0
Business Operations Manager
San Jose, Heredia
Screenovate
Hoy
Trabajo visto
Descripción Del Trabajo
The Human Resources Global Services (HRGS) organization is responsible for delivering services to 129K Intel employees in over 50 countries.
The breadth of services includes Payroll, Stock, Benefits, Retirement, Workforce Mobility, and Employee Support. HRGS is a global organization with over 500 employees, a multi-million-dollar budget, and manages a multi-billion-dollar corporate spending budget.
The HRGS Business Operations team is an integrated partner; developing expertise; supporting goal setting, planning, execution, and optimization; and working with respect and trust to enable HRGS to achieve its strategic, operational, and financial goals.
This position supports HRGS group(s) and provides counsel to an HRGS Director and their Staff in assisting or driving priorities and decision making.
**The responsibilities include but are not limited to**:
- Communications.
- Budget/resource management.
- Coordinating group activities and meetings.
- Tracking objectives/indicators.
- Interfacing across business groups, and leading or supporting HRGS projects and activities.
**Behavioral Traits Required**
- Critical thinking.
- Analytical.
- Problem solving.
- Influencing.
- Teamwork.
- Budget management.
- Business partnering.
- Inclusive.
- Communication skills.
- Attention to detail and process management.
- Develop a strong working knowledge of multiple Human Resources functions.
- Work effectively in dynamic environment to achieve results with limited direction.
- Build strong partnerships across organizations, manage and influence stakeholders.
- Quickly synthesize complex information and generate solutions in a variety of areas.
- Continually learn, listen openly, seek different perspectives, be proactively inclusive.
- Handle highly confidential and sensitive information with the utmost discretion.
**Qualifications**
You must possess the below **minimum qualifications** to be initially considered for this position:
- Bachelor's degree in Accounting, Finance, Human Resources, Business Administration or related field with 6+ years of relevant work experience or a Master's degree in Accounting, Finance, Human Resources, Business Administration or related field with 4+ years of relevant work experience.
- Intermediate knowledge of Microsoft Office (Excel, PowerPoint).
- Advanced English level.
- Must have permanent-unrestricted right to work in Costa Rica.
- Accounting, Finance, HR or Operations and or Project Manager experience.
**Inside this Business Group**
Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.
**Posting Statement**
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
**Benefits**
**Working Model**
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.
**In certain circumstances the work model may change to accommodate business needs.
The breadth of services includes Payroll, Stock, Benefits, Retirement, Workforce Mobility, and Employee Support. HRGS is a global organization with over 500 employees, a multi-million-dollar budget, and manages a multi-billion-dollar corporate spending budget.
The HRGS Business Operations team is an integrated partner; developing expertise; supporting goal setting, planning, execution, and optimization; and working with respect and trust to enable HRGS to achieve its strategic, operational, and financial goals.
This position supports HRGS group(s) and provides counsel to an HRGS Director and their Staff in assisting or driving priorities and decision making.
**The responsibilities include but are not limited to**:
- Communications.
- Budget/resource management.
- Coordinating group activities and meetings.
- Tracking objectives/indicators.
- Interfacing across business groups, and leading or supporting HRGS projects and activities.
**Behavioral Traits Required**
- Critical thinking.
- Analytical.
- Problem solving.
- Influencing.
- Teamwork.
- Budget management.
- Business partnering.
- Inclusive.
- Communication skills.
- Attention to detail and process management.
- Develop a strong working knowledge of multiple Human Resources functions.
- Work effectively in dynamic environment to achieve results with limited direction.
- Build strong partnerships across organizations, manage and influence stakeholders.
- Quickly synthesize complex information and generate solutions in a variety of areas.
- Continually learn, listen openly, seek different perspectives, be proactively inclusive.
- Handle highly confidential and sensitive information with the utmost discretion.
**Qualifications**
You must possess the below **minimum qualifications** to be initially considered for this position:
- Bachelor's degree in Accounting, Finance, Human Resources, Business Administration or related field with 6+ years of relevant work experience or a Master's degree in Accounting, Finance, Human Resources, Business Administration or related field with 4+ years of relevant work experience.
- Intermediate knowledge of Microsoft Office (Excel, PowerPoint).
- Advanced English level.
- Must have permanent-unrestricted right to work in Costa Rica.
- Accounting, Finance, HR or Operations and or Project Manager experience.
**Inside this Business Group**
Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.
**Posting Statement**
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
**Benefits**
**Working Model**
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.
**In certain circumstances the work model may change to accommodate business needs.
Lo sentimos, este trabajo no está disponible en su región
1
Cs Business Operations Analyst
San Jose, Heredia
Splunk
Hoy
Trabajo visto
Descripción Del Trabajo
Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.
**Role Summary**:
The Customer Success (CS) Business Analyst will be responsible for tracking, analyzing and auditing critical operational metrics for one of the CS Theaters. This individual will partner with CS operations functions and CS leadership to drive near real-time availability of repeatable business metrics and insights through dashboards and/or reports that will identify trends within the account base. This pivotal role will ultimately enable data that drives timely, effective, and predictive management of day-to-day CS business processes and strategic improvement initiatives.
**What you'll get to do**:
- Routinely supervise, analyze and investigate any concerning metric trends within account base
- Drive recurring inspection of operating and business impact metrics with management to ensure constant business awareness
- Ensure management team is consistently setting, inputting, and updating MBOs for all employees
- Assist CS Theater Leader with creation of executive readouts for employees, business partners and/or senior leadership
- Monitor and reconcile in theater usage and consumption of services related sales campaigns
- Coordinate routine collection of accurate cross-services bookings forecasts and insights for the CS Theater Leader
- Ensure up-to-date tracking of resource to account tracking in systems
- Assist other internal business partners with the collection of any proprietary account or theater related CS informational inquiries, as well as with Customer Meeting prep
**Must-have Qualifications**:
- Bachelor's degree or equivalent experience is required
- 8+ years experience within a Customer Success organization, ideally in some combination of customer-facing and operational roles
- Must be a collaborative self starter, with the ability to quickly assess the relative priority of potentially competing tasks and quickly refocus, as needed
- Effective and concise written and verbal communication skills are essential
- Must possess an understanding of sales and service go-to-market motions within a cloud company
- Ability to leverage, mine, merge, and modify spreadsheet data to derive business value and insights
- General understanding of a services P&L and how data elements can be adjusted to achieve a specific financial objective
- Proficiency and comfort working within common CRM and data reporting platforms
- Professionalism, positivity, and strong work ethic with a high level of integrity and collaboration
**Splunk is an Equal Opportunity Employer**
At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
**Role Summary**:
The Customer Success (CS) Business Analyst will be responsible for tracking, analyzing and auditing critical operational metrics for one of the CS Theaters. This individual will partner with CS operations functions and CS leadership to drive near real-time availability of repeatable business metrics and insights through dashboards and/or reports that will identify trends within the account base. This pivotal role will ultimately enable data that drives timely, effective, and predictive management of day-to-day CS business processes and strategic improvement initiatives.
**What you'll get to do**:
- Routinely supervise, analyze and investigate any concerning metric trends within account base
- Drive recurring inspection of operating and business impact metrics with management to ensure constant business awareness
- Ensure management team is consistently setting, inputting, and updating MBOs for all employees
- Assist CS Theater Leader with creation of executive readouts for employees, business partners and/or senior leadership
- Monitor and reconcile in theater usage and consumption of services related sales campaigns
- Coordinate routine collection of accurate cross-services bookings forecasts and insights for the CS Theater Leader
- Ensure up-to-date tracking of resource to account tracking in systems
- Assist other internal business partners with the collection of any proprietary account or theater related CS informational inquiries, as well as with Customer Meeting prep
**Must-have Qualifications**:
- Bachelor's degree or equivalent experience is required
- 8+ years experience within a Customer Success organization, ideally in some combination of customer-facing and operational roles
- Must be a collaborative self starter, with the ability to quickly assess the relative priority of potentially competing tasks and quickly refocus, as needed
- Effective and concise written and verbal communication skills are essential
- Must possess an understanding of sales and service go-to-market motions within a cloud company
- Ability to leverage, mine, merge, and modify spreadsheet data to derive business value and insights
- General understanding of a services P&L and how data elements can be adjusted to achieve a specific financial objective
- Proficiency and comfort working within common CRM and data reporting platforms
- Professionalism, positivity, and strong work ethic with a high level of integrity and collaboration
**Splunk is an Equal Opportunity Employer**
At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
Lo sentimos, este trabajo no está disponible en su región
2
Intel Flex Business Operations Analyst
San Jose, Heredia
Intel
Hoy
Trabajo visto
Descripción Del Trabajo
In this position, you will be joining the Intel Flex organization, an internal consulting team of professionals with deep domain expertise and emerging skills delivering pay-per-view software engineering, consulting, and outsourcing services.
In this role, you will partner with Business operations managers, Flex People's Office, and others to develop and maintain the infrastructure to support our internal consulting organization.
If you have a passion for learning and growing in your career and making a real impact on various Intel groups, we have a place for you.
As an integral part of the Business Operations Analyst role, you will analyze, maintain, and create processes for supporting Intel Flex's growth and execution plans.
Essential duties and responsibilities include but are not limited to the following:
Financial Analysis
- Support budget forecast and quarter-end activities for Intel Flex financials
- Work on strategic financial projects
- Monitor financial compliance
People Office
- Partner with the Flex's Talent Program Manager and the People Lead to document and execute Talent Management and Flex People Office Processes
Problem Solving
- Participate in various infrastructure projects to support Intel Flex's business operations
- Identify areas for improvement in Intel Flex's operating model
Behavioral traits desired
- Continuous learning by utilizing different technologies and tools with always innovation and creativity.
- Collaboration
- Communication
- Customer service
- Analytical skills
- Decision making
**Qualifications**
**Minimum Qualifications**
- Have a Bachelor's degree in Business Administration or related fields OR related experience in lieu of degree.
- Advanced Written and verbal English level
3+ years of experience in:
- Project Management
- Microsoft Office
**Preferred Qualifications**:
- Microsoft Teams tools experience
- Lean Six Sigma
- Agile Methodologies
**Inside this Business Group**
Enable amazing computing experiences with Intel Software continues to shape the way people think about computing - across CPU, GPU, and FPGA architectures. Get your hands on new technology and collaborate with some of the smartest people in the business. Our developers and software engineers work in all software layers, across multiple operating systems and platforms to enable cutting-edge solutions. Ready to solve some of the most complex software challenges? Explore an impactful and innovative career in Software.
**Work Model for this Role**
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.
In this role, you will partner with Business operations managers, Flex People's Office, and others to develop and maintain the infrastructure to support our internal consulting organization.
If you have a passion for learning and growing in your career and making a real impact on various Intel groups, we have a place for you.
As an integral part of the Business Operations Analyst role, you will analyze, maintain, and create processes for supporting Intel Flex's growth and execution plans.
Essential duties and responsibilities include but are not limited to the following:
Financial Analysis
- Support budget forecast and quarter-end activities for Intel Flex financials
- Work on strategic financial projects
- Monitor financial compliance
People Office
- Partner with the Flex's Talent Program Manager and the People Lead to document and execute Talent Management and Flex People Office Processes
Problem Solving
- Participate in various infrastructure projects to support Intel Flex's business operations
- Identify areas for improvement in Intel Flex's operating model
Behavioral traits desired
- Continuous learning by utilizing different technologies and tools with always innovation and creativity.
- Collaboration
- Communication
- Customer service
- Analytical skills
- Decision making
**Qualifications**
**Minimum Qualifications**
- Have a Bachelor's degree in Business Administration or related fields OR related experience in lieu of degree.
- Advanced Written and verbal English level
3+ years of experience in:
- Project Management
- Microsoft Office
**Preferred Qualifications**:
- Microsoft Teams tools experience
- Lean Six Sigma
- Agile Methodologies
**Inside this Business Group**
Enable amazing computing experiences with Intel Software continues to shape the way people think about computing - across CPU, GPU, and FPGA architectures. Get your hands on new technology and collaborate with some of the smartest people in the business. Our developers and software engineers work in all software layers, across multiple operating systems and platforms to enable cutting-edge solutions. Ready to solve some of the most complex software challenges? Explore an impactful and innovative career in Software.
**Work Model for this Role**
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.
Lo sentimos, este trabajo no está disponible en su región
3
Business Analyst, Support Operations
San Jose, Heredia
Amazon
Publicado hace 12 días
Trabajo visto
Descripción Del Trabajo
Description
Do you want to join an innovative team of engineers and analysts who use machine learning and analytical techniques to create state-of-the-art solutions for providing better value to Amazon's Sellers, Vendors, and Customers? Are you excited by the prospect of analyzing large amounts of data to solve real-world problems? Do you like to own end-to-end business problems/metrics and directly impact the profitability of the company? Do you like to innovate and simplify? If yes, then you may be a great fit to join the Business Intelligence and Analytics team for Support Operations.
We are looking for a Business Analyst who will enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format. You will analyze and solve business problems with focus on understanding root causes and driving forward-looking opportunities. You will communicate complex analysis and metrics insights to stakeholders and business leaders, both verbally and in writing. These analytics and metrics will help ensure we are focused on what's important, enable clarity and focus, and delight our customers.
Key job responsibilities
- Retrieve and analyze data using SQL, Excel, and other data management systems.
- Monitor existing metrics and create/implement new metrics where needed, partnering with internal teams to identify process and system improvement opportunities.
- Design and implement reporting solutions to enable stakeholders to manage the business and make effective decisions.
- Support cross-functional teams on the day-to-day execution of the existing program implementation.
- Drive small to medium operational enhancement projects.
About the team
The Support Operations team provides world-class support to the North America supply chain with initiatives that require complex investigation. With a mix of operational and program expertise, Support Ops works with various stakeholders to investigate and resolve supply chain issues, while minimizing the overall business risk and maintaining the high Amazon quality bar.
Support Ops Analytics is dedicated to delivering timely data insights to the leaders of Support Operations. We create dashboards, reports, and data pipelines to enable our stakeholders to move as quickly as possible in meeting our goals while maintaining a quality selling partner experience.
Basic Qualifications
- 3+ years of business analyst, data analyst or similar role experience
- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with Excel
- Experience with SQL
Preferred Qualifications
- Experience making business recommendations and influencing stakeholders
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Do you want to join an innovative team of engineers and analysts who use machine learning and analytical techniques to create state-of-the-art solutions for providing better value to Amazon's Sellers, Vendors, and Customers? Are you excited by the prospect of analyzing large amounts of data to solve real-world problems? Do you like to own end-to-end business problems/metrics and directly impact the profitability of the company? Do you like to innovate and simplify? If yes, then you may be a great fit to join the Business Intelligence and Analytics team for Support Operations.
We are looking for a Business Analyst who will enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format. You will analyze and solve business problems with focus on understanding root causes and driving forward-looking opportunities. You will communicate complex analysis and metrics insights to stakeholders and business leaders, both verbally and in writing. These analytics and metrics will help ensure we are focused on what's important, enable clarity and focus, and delight our customers.
Key job responsibilities
- Retrieve and analyze data using SQL, Excel, and other data management systems.
- Monitor existing metrics and create/implement new metrics where needed, partnering with internal teams to identify process and system improvement opportunities.
- Design and implement reporting solutions to enable stakeholders to manage the business and make effective decisions.
- Support cross-functional teams on the day-to-day execution of the existing program implementation.
- Drive small to medium operational enhancement projects.
About the team
The Support Operations team provides world-class support to the North America supply chain with initiatives that require complex investigation. With a mix of operational and program expertise, Support Ops works with various stakeholders to investigate and resolve supply chain issues, while minimizing the overall business risk and maintaining the high Amazon quality bar.
Support Ops Analytics is dedicated to delivering timely data insights to the leaders of Support Operations. We create dashboards, reports, and data pipelines to enable our stakeholders to move as quickly as possible in meeting our goals while maintaining a quality selling partner experience.
Basic Qualifications
- 3+ years of business analyst, data analyst or similar role experience
- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with Excel
- Experience with SQL
Preferred Qualifications
- Experience making business recommendations and influencing stakeholders
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Lo sentimos, este trabajo no está disponible en su región
4
Escalation Management Operations Internshipship
Heredia, Heredia
Hewlett Packard Enterprise
Hoy
Trabajo visto
Descripción Del Trabajo
Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.
At HPE we believe in bold moves, the power of “Yes we can”, and being a force for good. Our work thrives on differences, fueling creativity to give our customers all they deserve. But our work is far from over. In fact, we continuously push for better. We empower our team members to make an impact on our business and in the world while fostering a culture that is unconditionally inclusive. Whether you’re looking for an internship or to start your professional career, at HPE you’ll be in a position to create and collaborate on projects that challenge and inspire you.
**Job Family Definition**:
Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level. Includes but is not limited to development, implementation and governance of product service or solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market. Includes but is not limited to achieving revenue, profit and/or TCE goals for that segment/entity.
**Management Level Definition**:
**_
Responsibilities:_**
- Follows established guidelines and procedures to update and document processes and procedures for the Escalation Management Organization.
- Collaborates with senior Operations SME’s to assess and update established processes and documentation.
**_
Education and Experience Required:_**
- Internship Position: 3rd Year of University Degree completed-typically a non
- technical degree specialization.
**_
Knowledge and Skills:_**
- Moderate knowledge of IT and services industry
- Need basic organizational, analytical and communication skills.( MANDATORY)
- Strong written and spoken English Skills( MANDATORY)
- Strong Microsoft Office Suite abilities
- Excel, PowerPoint, Word, Outlook and Sharepoint( MANDATORY)
- Meeting Facilitation - scheduling and leading meetings and work sessions.
- Process Validation( MANDATORY)
Join us and make your mark!
We offer:
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element! Want to know more about it?
Then let’s stay connected!
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
1093498
Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.
At HPE we believe in bold moves, the power of “Yes we can”, and being a force for good. Our work thrives on differences, fueling creativity to give our customers all they deserve. But our work is far from over. In fact, we continuously push for better. We empower our team members to make an impact on our business and in the world while fostering a culture that is unconditionally inclusive. Whether you’re looking for an internship or to start your professional career, at HPE you’ll be in a position to create and collaborate on projects that challenge and inspire you.
**Job Family Definition**:
Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level. Includes but is not limited to development, implementation and governance of product service or solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market. Includes but is not limited to achieving revenue, profit and/or TCE goals for that segment/entity.
**Management Level Definition**:
**_
Responsibilities:_**
- Follows established guidelines and procedures to update and document processes and procedures for the Escalation Management Organization.
- Collaborates with senior Operations SME’s to assess and update established processes and documentation.
**_
Education and Experience Required:_**
- Internship Position: 3rd Year of University Degree completed-typically a non
- technical degree specialization.
**_
Knowledge and Skills:_**
- Moderate knowledge of IT and services industry
- Need basic organizational, analytical and communication skills.( MANDATORY)
- Strong written and spoken English Skills( MANDATORY)
- Strong Microsoft Office Suite abilities
- Excel, PowerPoint, Word, Outlook and Sharepoint( MANDATORY)
- Meeting Facilitation - scheduling and leading meetings and work sessions.
- Process Validation( MANDATORY)
Join us and make your mark!
We offer:
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element! Want to know more about it?
Then let’s stay connected!
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
1093498
Lo sentimos, este trabajo no está disponible en su región
5
Account Operations & Planning Process Management
San Jose, Heredia
Micro Focus
Hoy
Trabajo visto
Descripción Del Trabajo
Responsible for the execution of operational processes relating to Customer Master Data set up and maintenance. Measures, reviews and analyses for efficiency and effectiveness of defined processes. Accountable for operational performance-based metrics and agreed upon service level objectives/agreements as well as ensuring adherence to company policies and compliance with applicable legal requirements. It is a customer related account data base. It’s not a customer service position.
**Responsibilities**:
- Handles the operational business relationship of customer accounts.
- Conducts and reviews highly complex operational analysis on customer data.
- Acts as a point of contact and collaborates with other functions to drive resolution of operational issues, in support of the customer/partner requirements.
- Consults and advises on operational matters of account management cases to internal clients at peer levels and above.
- Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.
- implements specified changes to data, content and systems to improve data quality, operational efficiency and effectiveness.
**Education and Experience Required**:
- First level university degree or equivalent experience.
- Typically, 1-2 years of experience in a business-related function, preferably data analysis and Master Data Management
**Knowledge and Skills**:
- Strong communication skills (e.g. written, verbal, presentation). Mastery in English and local language as well as other languages as required.
Ability to work as proactive member of a team, as well as independently.
- Developing understanding of internal business processes and policies.
- Developing business acumen and understanding of account concepts.
- Strong research and analytical skills to support Customer Master Data Management.
**Job**:
Sales Operations**Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status
**Responsibilities**:
- Handles the operational business relationship of customer accounts.
- Conducts and reviews highly complex operational analysis on customer data.
- Acts as a point of contact and collaborates with other functions to drive resolution of operational issues, in support of the customer/partner requirements.
- Consults and advises on operational matters of account management cases to internal clients at peer levels and above.
- Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.
- implements specified changes to data, content and systems to improve data quality, operational efficiency and effectiveness.
**Education and Experience Required**:
- First level university degree or equivalent experience.
- Typically, 1-2 years of experience in a business-related function, preferably data analysis and Master Data Management
**Knowledge and Skills**:
- Strong communication skills (e.g. written, verbal, presentation). Mastery in English and local language as well as other languages as required.
Ability to work as proactive member of a team, as well as independently.
- Developing understanding of internal business processes and policies.
- Developing business acumen and understanding of account concepts.
- Strong research and analytical skills to support Customer Master Data Management.
**Job**:
Sales Operations**Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status
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6