45 Ofertas de Software Support en San Francisco
Technical Support Intern for Video Department (4
Trabajo visto
Descripción Del Trabajo
Company Description
- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology._
**Job Description** Position Summary**
**General Job Responsibilities**
- Logging and keeping records of customer/employee queries.
- Customer Request, failure or complaint Log in (via all communication channel).
- In case of complex cases, consult with SME when needed.
- Give answers to customer issues.
- Process remote Support, provide available documentation, software/firmware to customers in order to help resolve their inquiry.
- Collect log files & configuration files & data bases when instructed.
- Forward non post sales Tech Support issue to related department.
- Perform other functions related to the position.
**Qualifications**
- Minimum High school/Technical degree diploma in Networking or Computer maintenance.
- Studies/knowledge in networking, Windows Server environment is a plus.
- Tech Enthusiast
- Assertive communication and empathy. Excellent oral and written communication skills.
- Multi-tasking.
- Ability to work collaboratively in a team environment.
- English level B2+/C1
**Additional Information
Trabajo ya no disponible
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Software Support Engineer - SIEM
Publicado hace 2 días
Trabajo visto
Descripción Del Trabajo
We are looking for an early-career professional to join our QRadar Support team (Charlie squad), focused on performance-related challenges. In this role, you'll work directly with clients to troubleshoot complex issues involving the event pipeline, system performance, EPS (events per second), and rules processing. This position is highly technical and requires strong problem-solving skills, attention to detail, and the ability to investigate system bottlenecks and the curiosity to dive deeper as you grow in the role.
**Your role and responsibilities**
*
Serve as a primary point of contact for clients experiencing performance-related issues in QRadar
*
Investigate and resolve problems with the event pipeline, EPS rates, and rule performance
*
Analyze system metrics, logs, and configurations to identify bottlenecks or inefficiencies
*
Provide clear, step-by-step technical guidance to clients in English (written and verbal)
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Collaborate with other squads, development, and operations teams on complex or escalated issues
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Document troubleshooting steps and contribute to knowledge base articles to improve team efficiency
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Participate in an on-call rotation or high-priority case management when required
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Continuously build expertise in QRadar and performance tuning best practices
**Required technical and professional expertise**
*
Intermediate Linux knowledge : navigating CLI, reading logs, monitoring processes, and troubleshooting performance issues
*
Experience troubleshooting software or infrastructure performance issues (e.g., CPU, memory, I/O bottlenecks, network impact)
*
Understanding of networking fundamentals (TCP/IP, ports, connectivity, DNS)
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Analytical mindset with ability to investigate complex system behavior and interpret logs/metrics
*
Experience in a customer-facing technical support role or equivalent troubleshooting environment
*
Excellent communication skills in English (written and spoken)
*
Ability to stay calm under pressure and work through high-priority client issues
**Preferred technical and professional experience**
*
Familiarity with SIEM performance concepts: EPS (Events Per Second), event pipeline, rules performance * Exposure to other SIEM platforms (e.g., Splunk, ArcSight, LogRhythm) or log management tools
*
Experience using monitoring or profiling tools (top, iostat, vmstat, nmon, etc.)
*
Knowledge of QRadar architecture or other enterprise-scale systems
*
Understanding of rules engines or workload optimization concepts
*
Basic scripting (Bash or Python) for troubleshooting and automation
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Help Desk Technician
Hoy
Trabajo visto
Descripción Del Trabajo
Employee Status: Regular
Role Type: Hybrid
Department: Information Technology & Systems
Schedule: Full Time
**Company Description**:
Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish - and we’re not done.
Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperian
- Provides after-hours on call support, as scheduled and/or **needed**.
- Provides limited second level technical support to peers in resolving more challenging problems.
- Directly handles escalated issues assigned to them by the department Manager, Supervisor, or Lead including participation in conference calls with internal and external clients.
- Makes recommendations for process improvements and technology changes within the department.
- Assists with training and/or cross training of newly hired technicians, or existing technicians requiring or seeking additional training.
- Must be receptive to feedback and continues improvement.
- Desirable experience working with high profile clients.
**Qualifications**:
- High School completed.
- Minimum of 1- 2 years of call center experience, 1 year in the technical support area a plus.
- Problem solving, analytical skills.
- Advanced English Language skills, both verbal and written. (85% or above)
- Proven previous job stability, including maintaining long-term work relationships with former employers.
- Must be able to clear the company’s pre-employment screening.
- Sound experience using communication tools such as MS teams and Slack channels etc.
- ITIL sound experience is a plus.
**Additional Information**:
**This is a permanent home-based role in Costa Rica. No relocation available.**
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian’s strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Help Desk Technician
Hoy
Trabajo visto
Descripción Del Trabajo
Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish - and we’re not done.
Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperian
- Provides after-hours on call support, as scheduled and/or **needed**.
- Provides limited second level technical support to peers in resolving more challenging problems.
- Directly handles escalated issues assigned to them by the department Manager, Supervisor, or Lead including participation in conference calls with internal and external clients.
- Makes recommendations for process improvements and technology changes within the department.
- Assists with training and/or cross training of newly hired technicians, or existing technicians requiring or seeking additional training.
- Must be receptive to feedback and continues improvement.
- Desirable experience working with high profile clients.
**Qualifications**
- High School completed.
- Minimum of 1- 2 years of call center experience, 1 year in the technical support area a plus.
- Problem solving, analytical skills.
- Advanced English Language skills, both verbal and written. (85% or above)
- Proven previous job stability, including maintaining long-term work relationships with former employers.
- Must be able to clear the company’s pre-employment screening.
- Sound experience using communication tools such as MS teams and Slack channels etc.
- ITIL sound experience is a plus.
**Additional Information** This is a permanent home-based role in Costa Rica. No relocation available.**
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian’s strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Software Support Engineer - Security Products
Publicado hace 21 días
Trabajo visto
Descripción Del Trabajo
We are looking for a technically curious and motivated early-career professional to join our Security Software Support Team . In this role, you'll work directly with clients to troubleshoot and resolve issues related to log ingestion, parsing, authentication, and system behavior in QRadar (SIEM). This is a client-facing technical support role where you'll grow into a Product expert while contributing to our mission of delivering outstanding client experience.
**Your role and responsibilities**
Provide support to users and quickly forming solutions to return systems to proper
operation.
- Use troubleshooting/ debugging techniques and tools to analyze technical problems
- Engage development teams for issues that need a resolution through code fixes
- Analyze customer problems and service requests and resolve them within agreed
service levels
- Develop training technical notes and troubleshooting procedures to help customer's
support personnel interact properly with software.
- Communicate clearly and effectively with end users, colleagues, and management to
quickly resolve issues and ensure customer satisfaction.
- Maintain detailed records of daily interactions with customers, reported issues, and
completed solutions.
- Increase personal technical knowledge by reading trade publications, operating
manuals, and diagnostics information.
- Create and implement new processes to improve efficiency and customer satisfaction.
- Become a technical subject matter expert for our flagship product family of Qradar SIEM
**Required technical and professional expertise**
*
Hands-on experience with Linux/Unix systems: familiarity with command line, log reading, and basic system commands
*
Proven experience in troubleshooting technical issues, ideally in software, infrastructure, or system administration roles (e.g., L2 Support, support engineer, Sys Admin etc) * Familiarity with log formats, parsing concepts, or regular expressions (regex)
*
Basic knowledge of networking fundamentals, including TCP/IP, ports, DNS, and firewalls
*
Ability to analyze logs and identify error patterns or failures
*
Strong analytical thinking and attention to detail
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Excellent written and verbal communication skills in English
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Strong sense of ownership and willingness to learn complex enterprise systems
*
Basic SQL knowledge
---
**Preferred technical and professional experience**
*
Understanding of authentication protocols (LDAP, SAML, TLS)
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Experience with WinCollect or other Windows log collection agents,
*
Basic scripting in Bash or Python
*
Exposure to SIEM tools or concepts related to security monitoring
*
Knowledge of certificate management or TLS troubleshooting
*
Red Hat Administrator Certification
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Associate Help Desk Tech
Hoy
Trabajo visto
Descripción Del Trabajo
- Working independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process.
- See description above successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Proactively assist customers to avoid or reduce problem occurrence. ' Participates in projects for process or quality improvements.
- May act as a mentor to lower level employee working on similar hardware and software.
**_ Education and Experience Required: _**
- High school education or equivalent. Typically requires 3- 5 years general experience, or equivalent combination of Experience and college level education.
**_ Knowledge and Skills: _**
- Superior skills both written and verbal communication.
- Experience in customer facing role, remote support, telephone, e
- support, e-chat or similar.
- Has recognized technical skill in the range of products supported within relevant product lines; focus more acutely on a specific product line - for example, Proliant related storage.
- Collaborates with CC and SCE peers on resolving issues.
- Knowledge and experience using Knowledge Management systems.
Software Engineer 1 - Application Support
Hoy
Trabajo visto
Descripción Del Trabajo
**Job Description**:
Datasite Application Support offers exceptional opportunities to grow your career with leading edge cloud technologies in a fast-paced global environment. Our employees are a dedicated and supportive team of the industry’s best people focused on collaboration, innovation and improving our products and ourselves. We offer flexible hours, autonomy, a great work environment and training to build your skills and career.
Do you have a solid understanding of core Computer Science fundamental concepts? Are you focused on growing as an engineer? If so, this might be the opportunity for you.
As an Application Support Software Engineer 1, you will represent the Product team to triage and solve issues for our clients and our services organization. We do this both through investigation and troubleshooting of live issues, as well as developing solutions in the form of internal tools to speed up the service and engineering team. An engineer is expected to take a leadership role in specific technical areas and tasks, such as DevOps or tool development. Application Support is a team of creative, innovative problem solvers who drive solutions and improvements in the product for our customers.
Essential Duties
- Develop solutions in a rapid manner to issues brought by our services team
- Work within the Application Support Development team in an agile methodology to automate or create tools for use by internal teams.
- Identify and own key technical projects, codebases, and initiatives
- Triage, clarify, prioritize, and document client issues, workarounds and solutions. Be the point of contact for the R&D and Product Management for all Client Issues
- Facilitate collaboration and communication between team members, other development teams, internal departments, and clients.
- Represent Application Support in product sprints, client escalations and interactions with IT.
- Mentor and train new team members, including leading learning sessions
- Participate in on-call rotation.
**Qualifications**:
We are looking for a combination of these technical abilities:
- Experience with JavaScript, Python, Java among other modern languages
- SQL and DBA Systems Experience (MongoDB preferred)
- Operations or Systems Administration skills
- Exposure with big data and data analytic tools and design
- A technical aptitude and hunger to learn
- Strong organizing and time management skills
- A commitment to being a team player in a global support environment
- Bachelor’s Degree in Computer Science, Math, Engineering, IT, or equivalent experience, completion of a boot camp, etc
Preferred experience:
- Cloud Computing Experience (Azure, AWS, etc)
- SaaS Networking Experience
- Natural problem-solving skills
- An ability to identify automation or tooling needs and deliver a solution
- Experience in a development or DevOps capacity
Key Success Factors
Our most successful people have these attributes:
- Champions of Technical ideas
- Proven ability to manage customer expectations
- Ability to multi-task, effectively “switch gears” and manage multiple issues, actions, and time-critical tasks
- Have a passion for learning & exploring exciting new technologies
- Exceptional diagnostic ability and are skilled in learning and using industry standard tools and techniques
- Are strong trainers and coaches
Bonus Points for experience with:
- Spring Framework
- Jenkins CICD
- Flask
- Kubernetes
- Jira, Splunk, BigIP, Adobe LifeCycle,
- Problem management, incident management and root cause analysis techniques
Application Support Analyst
Hoy
Trabajo visto
Descripción Del Trabajo
Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs.
Our Software Engineering experts work with leading-edge technology companies to improve their speed to impact.
**About the job**:
**Essential duties and job responsibilities**:
- Provide SME support to root cause analysis (RCA) investigations.
- Logs incidents within the Incident Tracking System, clearly documenting symptoms and identifies root cause and provide/recommend solutions.
- Participate in on call rotation, including some weekend support and hand-off of issues between onsite and offshore.
- Regularly receive escalated cases from management and must prioritize accordingly.
- Cultivate and participate in cross-department communication, collaboration, and synergy.
- Monitor and assist the submission of proposed solutions in knowledge base and internal/external documentation.
- Participate in escalated problem resolution by giving in-person, hands-on support to end users when necessary.
- Responsible for additional duties as assigned.
- Travel to remote sites as required.
**Requirements**:
- Bachelor's degree in related discipline or an equivalent combination of education and work-related experience required.
- 4 to 5 years of related work experience.
- 2 years of experience in a leadership capacity.
- Expertise on data files transfer techniques including FTP.
- IT service management certification (ITIL) is an advantage.
- Strong knowledge of querying databases and amending database objects (views, stored procedures, etc.) using Transact-SQL.
- Experience working with Service Now, Jira, and Confluence, Splunk, ELK, DynaTrace
- Experience with Java and Spring will be an advantage
**Knowledge, skills, and abilities**:
- Excellent verbal and written communication skills and the ability to make decisions independently.
- Relationship management and performance management skills.
- Ability to effectively prioritize and execute in a high-pressure environment.
- Self-motivated and detailed oriented.
- Able to perform in a fast-paced environment and oriented to meeting project deadlines.
- Time management skills to keep up with simultaneous tasks, projects, and assignments.
- Ability to analyze and develop solutions to highly complex problems.
- Ability to blend creativity, problem solving, and technical skills for refining existing theories or developing new system approaches to seize opportunities and sustain business success.
**Why you will love working with us**:
- 100% WFH and available workplace office space if preferred
- Private medical, dental and life insurance
- Additional vacations per work anniversaries
- Birthday day off
- 3 sick leaves paid per year
- Certification Reimbursement
- Substantial referral bonuses
- Welcome bonus
- A value-based culture where opportunities to learn are endless
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Senior Application Support Specialist
Hoy
Trabajo visto
Descripción Del Trabajo
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenges and opportunities for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the world’s largest leaders in logistics and supply chain solutions. Our purpose as the Logistics Company for the World is to connect people and improving their lives. We don’t just deliver parcels and packages - We also deliver prosperity, we transport health, we power growth, and we deliver joy.
**Summary**
DHL is hiring a Senior Application Support Specialist for its Heredia Zona Franca office. In this role, you will be 2nd level technical support for MyDHL+, a mission-critical web-based shipping tool built on the Java platform running on Linux OS (RedHat) You will effectively manage maximum availability and minimize disruption to MyDHL+ and ensure that all agreed targets, SLA's and Metrics are met. You will provide service consultation, guidance, and problem-solving expertise with respect to complex technical issues and support internal improvement initiatives and projects relating to MyDHL+. In the event of an emergency incident, you will actively manage the target resolution. This is a technical role that requires a minimum of 5 years of experience in large enterprise web development and technical support. It’s also a customer-facing role so a service-oriented attitude and willingness to learn business logic are needed.
**Additional skills and responsibilities include**:
- Experience with Unix/Linux OS (specifically RedHat Enterprise Linux 6 and later) required
- Experience on MS Azure (Cloud adoption from on-premises to Azure) preferred
- PL/SQL, Oracle, Apache, Tomcat, NGINX, Terracotta, Adobe CQ, Shareplex, Play Framework, Dynatrace DTM and Splunk, and Advanced shell scripting, preferred
- Fluent English (written and spoken) required
- Deliver assigned services according to agreed SLA’s (TRT, Availability, and Performance)
- Act as a primary point of contact for all RUN related aspects of the service (Incident Management, Problem Management, Capacity Management, SW patching etc.)
- Maintain service production and pre-production environments and systems
- Drive Service Improvement Plans to continuously improve service performance
- Conduct detailed analysis of all defined systems specifications and validate solutions being delivered by projects
- Perform capacity planning, monitoring, and systems tuning to ensure service availability and performance
- Assess implementation options and recommend appropriate processes to clients
- Ensure adherence to testing and installation procedures and resolve deviations
- Follow quality standards and policies
- Interact with members of the IT community and business to address both run and build/project topics
- Good understanding of IT infrastructure (HW, network, OS, DB, middleware)
- Very good communication skills
- Very good analytical skills and structured approach
- Organizational skills, experience with matrix management
- Ability to work independently, self-motivation, and self-confidence
- Strong customer focus
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
IT Support
Hoy
Trabajo visto
Descripción Del Trabajo
Provide Help Desk Support onsite for all client employees and contractors. The associate will greet all incoming users, coordinates, diagnoses, and troubleshoots incoming issues, provides support services to users with technical problems and information technology issues involving desktop, laptops, or IT services from local personnel or from employees using network remote access. Responsible for the timely resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides case status updates to management and end-users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
Maintains password security, data integrity, and file system security for the desktop environment. Communicates highly technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades.
Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action.
The primary duties for this position include but are not limited to:
Must communicate effectively and professionally with all users coming into Citrite Concierge and Remotely (English is required).
Ensure that reported user problems are recorded in a problem tracking system with proper status, resolution and recommendations entered into the knowledge database and that users are notified of resolution.
Configure and deploy new user equipment in addition to maintaining and organizing stockrooms
Provide recommendation or ensure proper escalation to next as needed
Promote a team environment by assisting and contributing to fellow Citrix employees whenever necessary to enhance the professional development of everyone within the organization
Responsible for reporting to the user community of system updates, modification and service outage
Keep abreast of current technologies
Perform other tasks as assigned by supervisor/manager
**Requisitos**:
Functional / Technical Requirements (include education, certifications, and training)
Active Directory, O365, Intune, OKTA, G Suite, Jamf and CEM experience
Minimum of 2-4 years of experience in a help desk or technical environment
At least 2 years of experience in a desk side support capacity
Degree in Computer Science or a related IT field work experience or equivalent
Microsoft and Citrix product certifications are a plus
English Advanced
Physical Demands / Work Environment
Requires 100% onsite commitment
Must be able to lift over 50 lbs/22 Kg of weight
Light physical exertion, routine bending and lifting may be require
Beneficios
Law benefits
Courses and Certifications
**Location**: Zona Franca, Heredia
Mid IT Support
Hoy
Trabajo visto
Descripción Del Trabajo
**Funciones del Puesto**:
Soporte preventivo y correctivo a Restaurantes y Hoteles.
Manejo de usuarios
Implementación de proyectos de tecnologías.
Manejo de cámaras, WIFI, internet.
Mantenimiento a sitios web y herramientas de la empresa.
**Requisitos del Puesto**:
Conocimiento Soporte avanzado de usuarios.
CISCO CCNA.
Conocimientos medios en SQL.
Conocimientos medios en programación visual., Studio, Visual Basic, Web PHO.
Mantenimiento de equipos.
Gestión de proyectos.
Implementación y manejo de cámaras de seguridad.
Conocimientos medios en Windows Server 2012 - 2016, virtualización, DHCP, DNS, 0365, VPN, Microtik.
**Experiência Deseada**:
2 años de experiência
**Otros detalles**:
**Area del Puesto**:
Cómputo / Informática
**Ubicación del Puesto**:
Sabana norte, San Jose, Costa Rica
**Nível Académico**:
Ingenieria
**Nível de Cómputo**:
Lenguajes de Programacion
**Idiomas**:
**Español**: 100%
**Inglés**: 60%