20 Ofertas de Technical Support Intern For Video Department (4 en San Francisco
Technical Support Intern for Video Department (4
San Francisco,
Bosch Group
Trabajo visto
Descripción Del Trabajo
**Company Description**
Company Description
- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology._
**Job Description** Position Summary**
**General Job Responsibilities**
- Logging and keeping records of customer/employee queries.
- Customer Request, failure or complaint Log in (via all communication channel).
- In case of complex cases, consult with SME when needed.
- Give answers to customer issues.
- Process remote Support, provide available documentation, software/firmware to customers in order to help resolve their inquiry.
- Collect log files & configuration files & data bases when instructed.
- Forward non post sales Tech Support issue to related department.
- Perform other functions related to the position.
**Qualifications**
- Minimum High school/Technical degree diploma in Networking or Computer maintenance.
- Studies/knowledge in networking, Windows Server environment is a plus.
- Tech Enthusiast
- Assertive communication and empathy. Excellent oral and written communication skills.
- Multi-tasking.
- Ability to work collaboratively in a team environment.
- English level B2+/C1
**Additional Information
Company Description
- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology._
**Job Description** Position Summary**
**General Job Responsibilities**
- Logging and keeping records of customer/employee queries.
- Customer Request, failure or complaint Log in (via all communication channel).
- In case of complex cases, consult with SME when needed.
- Give answers to customer issues.
- Process remote Support, provide available documentation, software/firmware to customers in order to help resolve their inquiry.
- Collect log files & configuration files & data bases when instructed.
- Forward non post sales Tech Support issue to related department.
- Perform other functions related to the position.
**Qualifications**
- Minimum High school/Technical degree diploma in Networking or Computer maintenance.
- Studies/knowledge in networking, Windows Server environment is a plus.
- Tech Enthusiast
- Assertive communication and empathy. Excellent oral and written communication skills.
- Multi-tasking.
- Ability to work collaboratively in a team environment.
- English level B2+/C1
**Additional Information
Lo sentimos, este trabajo no está disponible en su región
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Software Support Agent
Heredia, Heredia
IBM
Hoy
Trabajo visto
Descripción Del Trabajo
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
In this position you will provide first line IBM Db2 Analytics Accelerator for z/OS (IDAA) customer technical support for some of IBM's largest global clients in banking, insurance, government, and manufacturing. You will be the primary interface, managing the support experience for these clients end to end. Using IBM's Cognitive Support Platform (Salesforce), you will review and research customer technical issues and questions, collect additional documentation, troubleshoot and recreate as needed/available. You will provide the best resolutions for cases working closely with other teams i.e. IDAA development, Db2 for z/OS, Db2 for LUW, Linux, Systems, etc.
Required Technical and Professional Expertise
- I/T Administration and/or Customer Support Experience.
- Hands on OS experience, preferably Linux/Unix or z/OS.
- Passion for problem solving.
- Strong English and communication skills.
Preferred Technical and Professional Expertise
- Hands on experience with database technology/experience as a DBA.
- Hands on experience with z/OS.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
In this position you will provide first line IBM Db2 Analytics Accelerator for z/OS (IDAA) customer technical support for some of IBM's largest global clients in banking, insurance, government, and manufacturing. You will be the primary interface, managing the support experience for these clients end to end. Using IBM's Cognitive Support Platform (Salesforce), you will review and research customer technical issues and questions, collect additional documentation, troubleshoot and recreate as needed/available. You will provide the best resolutions for cases working closely with other teams i.e. IDAA development, Db2 for z/OS, Db2 for LUW, Linux, Systems, etc.
Required Technical and Professional Expertise
- I/T Administration and/or Customer Support Experience.
- Hands on OS experience, preferably Linux/Unix or z/OS.
- Passion for problem solving.
- Strong English and communication skills.
Preferred Technical and Professional Expertise
- Hands on experience with database technology/experience as a DBA.
- Hands on experience with z/OS.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
Lo sentimos, este trabajo no está disponible en su región
0
Software Support Engineer - SIEM
Heredia, Heredia
IBM
Hoy
Trabajo visto
Descripción Del Trabajo
**Introduction**
We are looking for an early-career professional to join our QRadar Support team (Charlie squad), focused on performance-related challenges. In this role, you'll work directly with clients to troubleshoot complex issues involving the event pipeline, system performance, EPS (events per second), and rules processing. This position is highly technical and requires strong problem-solving skills, attention to detail, and the ability to investigate system bottlenecks and the curiosity to dive deeper as you grow in the role.
**Your role and responsibilities**
*
Serve as a primary point of contact for clients experiencing performance-related issues in QRadar
*
Investigate and resolve problems with the event pipeline, EPS rates, and rule performance
*
Analyze system metrics, logs, and configurations to identify bottlenecks or inefficiencies
*
Provide clear, step-by-step technical guidance to clients in English (written and verbal)
*
Collaborate with other squads, development, and operations teams on complex or escalated issues
*
Document troubleshooting steps and contribute to knowledge base articles to improve team efficiency
*
Participate in an on-call rotation or high-priority case management when required
*
Continuously build expertise in QRadar and performance tuning best practices
**Required technical and professional expertise**
*
Intermediate Linux knowledge : navigating CLI, reading logs, monitoring processes, and troubleshooting performance issues
*
Experience troubleshooting software or infrastructure performance issues (e.g., CPU, memory, I/O bottlenecks, network impact)
*
Understanding of networking fundamentals (TCP/IP, ports, connectivity, DNS)
*
Analytical mindset with ability to investigate complex system behavior and interpret logs/metrics
*
Experience in a customer-facing technical support role or equivalent troubleshooting environment
*
Excellent communication skills in English (written and spoken)
*
Ability to stay calm under pressure and work through high-priority client issues
**Preferred technical and professional experience**
*
Familiarity with SIEM performance concepts: EPS (Events Per Second), event pipeline, rules performance * Exposure to other SIEM platforms (e.g., Splunk, ArcSight, LogRhythm) or log management tools
*
Experience using monitoring or profiling tools (top, iostat, vmstat, nmon, etc.)
*
Knowledge of QRadar architecture or other enterprise-scale systems
*
Understanding of rules engines or workload optimization concepts
*
Basic scripting (Bash or Python) for troubleshooting and automation
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
We are looking for an early-career professional to join our QRadar Support team (Charlie squad), focused on performance-related challenges. In this role, you'll work directly with clients to troubleshoot complex issues involving the event pipeline, system performance, EPS (events per second), and rules processing. This position is highly technical and requires strong problem-solving skills, attention to detail, and the ability to investigate system bottlenecks and the curiosity to dive deeper as you grow in the role.
**Your role and responsibilities**
*
Serve as a primary point of contact for clients experiencing performance-related issues in QRadar
*
Investigate and resolve problems with the event pipeline, EPS rates, and rule performance
*
Analyze system metrics, logs, and configurations to identify bottlenecks or inefficiencies
*
Provide clear, step-by-step technical guidance to clients in English (written and verbal)
*
Collaborate with other squads, development, and operations teams on complex or escalated issues
*
Document troubleshooting steps and contribute to knowledge base articles to improve team efficiency
*
Participate in an on-call rotation or high-priority case management when required
*
Continuously build expertise in QRadar and performance tuning best practices
**Required technical and professional expertise**
*
Intermediate Linux knowledge : navigating CLI, reading logs, monitoring processes, and troubleshooting performance issues
*
Experience troubleshooting software or infrastructure performance issues (e.g., CPU, memory, I/O bottlenecks, network impact)
*
Understanding of networking fundamentals (TCP/IP, ports, connectivity, DNS)
*
Analytical mindset with ability to investigate complex system behavior and interpret logs/metrics
*
Experience in a customer-facing technical support role or equivalent troubleshooting environment
*
Excellent communication skills in English (written and spoken)
*
Ability to stay calm under pressure and work through high-priority client issues
**Preferred technical and professional experience**
*
Familiarity with SIEM performance concepts: EPS (Events Per Second), event pipeline, rules performance * Exposure to other SIEM platforms (e.g., Splunk, ArcSight, LogRhythm) or log management tools
*
Experience using monitoring or profiling tools (top, iostat, vmstat, nmon, etc.)
*
Knowledge of QRadar architecture or other enterprise-scale systems
*
Understanding of rules engines or workload optimization concepts
*
Basic scripting (Bash or Python) for troubleshooting and automation
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Lo sentimos, este trabajo no está disponible en su región
1
Software Support Engineer - Security Products
Heredia, Heredia
IBM
Publicado hace 19 días
Trabajo visto
Descripción Del Trabajo
**Introduction**
We are looking for a technically curious and motivated early-career professional to join our Security Software Support Team . In this role, you'll work directly with clients to troubleshoot and resolve issues related to log ingestion, parsing, authentication, and system behavior in QRadar (SIEM). This is a client-facing technical support role where you'll grow into a Product expert while contributing to our mission of delivering outstanding client experience.
**Your role and responsibilities**
Provide support to users and quickly forming solutions to return systems to proper
operation.
- Use troubleshooting/ debugging techniques and tools to analyze technical problems
- Engage development teams for issues that need a resolution through code fixes
- Analyze customer problems and service requests and resolve them within agreed
service levels
- Develop training technical notes and troubleshooting procedures to help customer's
support personnel interact properly with software.
- Communicate clearly and effectively with end users, colleagues, and management to
quickly resolve issues and ensure customer satisfaction.
- Maintain detailed records of daily interactions with customers, reported issues, and
completed solutions.
- Increase personal technical knowledge by reading trade publications, operating
manuals, and diagnostics information.
- Create and implement new processes to improve efficiency and customer satisfaction.
- Become a technical subject matter expert for our flagship product family of Qradar SIEM
**Required technical and professional expertise**
*
Hands-on experience with Linux/Unix systems: familiarity with command line, log reading, and basic system commands
*
Proven experience in troubleshooting technical issues, ideally in software, infrastructure, or system administration roles (e.g., L2 Support, support engineer, Sys Admin etc) * Familiarity with log formats, parsing concepts, or regular expressions (regex)
*
Basic knowledge of networking fundamentals, including TCP/IP, ports, DNS, and firewalls
*
Ability to analyze logs and identify error patterns or failures
*
Strong analytical thinking and attention to detail
*
Excellent written and verbal communication skills in English
*
Strong sense of ownership and willingness to learn complex enterprise systems
*
Basic SQL knowledge
---
**Preferred technical and professional experience**
*
Understanding of authentication protocols (LDAP, SAML, TLS)
*
Experience with WinCollect or other Windows log collection agents,
*
Basic scripting in Bash or Python
*
Exposure to SIEM tools or concepts related to security monitoring
*
Knowledge of certificate management or TLS troubleshooting
*
Red Hat Administrator Certification
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
We are looking for a technically curious and motivated early-career professional to join our Security Software Support Team . In this role, you'll work directly with clients to troubleshoot and resolve issues related to log ingestion, parsing, authentication, and system behavior in QRadar (SIEM). This is a client-facing technical support role where you'll grow into a Product expert while contributing to our mission of delivering outstanding client experience.
**Your role and responsibilities**
Provide support to users and quickly forming solutions to return systems to proper
operation.
- Use troubleshooting/ debugging techniques and tools to analyze technical problems
- Engage development teams for issues that need a resolution through code fixes
- Analyze customer problems and service requests and resolve them within agreed
service levels
- Develop training technical notes and troubleshooting procedures to help customer's
support personnel interact properly with software.
- Communicate clearly and effectively with end users, colleagues, and management to
quickly resolve issues and ensure customer satisfaction.
- Maintain detailed records of daily interactions with customers, reported issues, and
completed solutions.
- Increase personal technical knowledge by reading trade publications, operating
manuals, and diagnostics information.
- Create and implement new processes to improve efficiency and customer satisfaction.
- Become a technical subject matter expert for our flagship product family of Qradar SIEM
**Required technical and professional expertise**
*
Hands-on experience with Linux/Unix systems: familiarity with command line, log reading, and basic system commands
*
Proven experience in troubleshooting technical issues, ideally in software, infrastructure, or system administration roles (e.g., L2 Support, support engineer, Sys Admin etc) * Familiarity with log formats, parsing concepts, or regular expressions (regex)
*
Basic knowledge of networking fundamentals, including TCP/IP, ports, DNS, and firewalls
*
Ability to analyze logs and identify error patterns or failures
*
Strong analytical thinking and attention to detail
*
Excellent written and verbal communication skills in English
*
Strong sense of ownership and willingness to learn complex enterprise systems
*
Basic SQL knowledge
---
**Preferred technical and professional experience**
*
Understanding of authentication protocols (LDAP, SAML, TLS)
*
Experience with WinCollect or other Windows log collection agents,
*
Basic scripting in Bash or Python
*
Exposure to SIEM tools or concepts related to security monitoring
*
Knowledge of certificate management or TLS troubleshooting
*
Red Hat Administrator Certification
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Lo sentimos, este trabajo no está disponible en su región
2
Help Desk Analyst
Heredia, Heredia
IBM
Hoy
Trabajo visto
Descripción Del Trabajo
**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your Role and Responsibilities**
- Run reports and analyze common complaints and problems
- Do follow ups with AbbVie, BPO team or vendor
- Manage tickets in the Service Now tool
- Responsible to complete the internal and external audit samples'
**Required Technical and Professional Expertise**
- Customer service advocate.
- Developed computer skills (Word, Excel, Explorer, etc).
- Intermediate Portuguese and/or English
**Preferred Technical and Professional Expertise**
- Customer Service/ Help Desk experience
- Procure to Pay experience
- SAP and Service Now knowledge
**About Business Unit**
IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your Role and Responsibilities**
- Run reports and analyze common complaints and problems
- Do follow ups with AbbVie, BPO team or vendor
- Manage tickets in the Service Now tool
- Responsible to complete the internal and external audit samples'
**Required Technical and Professional Expertise**
- Customer service advocate.
- Developed computer skills (Word, Excel, Explorer, etc).
- Intermediate Portuguese and/or English
**Preferred Technical and Professional Expertise**
- Customer Service/ Help Desk experience
- Procure to Pay experience
- SAP and Service Now knowledge
**About Business Unit**
IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Lo sentimos, este trabajo no está disponible en su región
3
Junior Help Desk- Rs4369
Heredia, Heredia
Re:Sources Global
Hoy
Trabajo visto
Descripción Del Trabajo
Company Description
**Job Description**:
- Assist in comprehensive risk assessment process, and continuous monitoring.
- Assist in the identification and assessment of technology related risks.
- Assists in development of compliance deliverables.
- Assist in the risk acceptance process.
- Assist in the business continuity program
Assist in the Client Engagement and Help Desk program
**Qualifications**:
Student in Bachelor Degree related to IT, Computer Science, Cibersecurity.
At least 1 year of experience in customer services or help desk position.
Advanced English.
Knowledge: T audit and risk methodologies.
Proficiency with Microsoft Office software, Excel, Word, PowerPoint, Visio and SharePoint.
Additional Information
**Job Description**:
- Assist in comprehensive risk assessment process, and continuous monitoring.
- Assist in the identification and assessment of technology related risks.
- Assists in development of compliance deliverables.
- Assist in the risk acceptance process.
- Assist in the business continuity program
Assist in the Client Engagement and Help Desk program
**Qualifications**:
Student in Bachelor Degree related to IT, Computer Science, Cibersecurity.
At least 1 year of experience in customer services or help desk position.
Advanced English.
Knowledge: T audit and risk methodologies.
Proficiency with Microsoft Office software, Excel, Word, PowerPoint, Visio and SharePoint.
Additional Information
Lo sentimos, este trabajo no está disponible en su región
4
Software Licensing Customer Support Specialist
San Jose, Heredia
Micro Focus
Hoy
Trabajo visto
Descripción Del Trabajo
**Who We Are**
Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace. That’s high tech without the drama.
The primary responsibility of the Software Licensing Customer Support Specialist is to assist customers with their license fulfillment - from the initial license activation and delivery, continuing through expansions, migrations and resolving issues with the licenses used, and maintaining the entitlement database in the Software Licenses and Downloads portal. The Software Licensing Engineer works on assignments that require problem resolution and independent judgment.
**_ Responsibilities: _**
- Main point of contact for customers and internals (e.g. sales reps,
Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace. That’s high tech without the drama.
The primary responsibility of the Software Licensing Customer Support Specialist is to assist customers with their license fulfillment - from the initial license activation and delivery, continuing through expansions, migrations and resolving issues with the licenses used, and maintaining the entitlement database in the Software Licenses and Downloads portal. The Software Licensing Engineer works on assignments that require problem resolution and independent judgment.
**_ Responsibilities: _**
- Main point of contact for customers and internals (e.g. sales reps,
Lo sentimos, este trabajo no está disponible en su región
5
HR Systems Support - Sr. Software Testing (Workday)
Heredia, Heredia
Citi
Hoy
Trabajo visto
Descripción Del Trabajo
**Responsibilities**:
- Oversees medium size/moderately complex IT projects.
- Develops detailed IT work plans, schedules; project estimates, resource plans and status reports.
- Interfaces with project staff and clients regarding status of projects.
- Identifies/implements process improvements.
- Conducts in-depth evaluation of business processes, system processes and industry standards.
- Provides sound understanding of project leadership and technology concepts and principles
- Ensures essential procedures are followed and helps to define operating standards and processes.
- Applies comprehensive understanding of how multiple areas collectively integrate within IT project leadership to contribute towards achieving business objectives.
- Acts as advisor or coach to new or lower level analysts.
- Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams. Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
**Qualifications**:
- 5-8 years relevant experience
- Advanced organizational and analytical skills.
- Consistently demonstrates clear and concise written and verbal communication, facilitation and influencing skills
- Ability to multi-task and handle conflicting priorities.
**Education**:
- Bachelor’s/University degree or equivalent experience
- **Job Family Group**:
Operations - Core
- **Job Family**:
Data Management & System Operations
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
- Oversees medium size/moderately complex IT projects.
- Develops detailed IT work plans, schedules; project estimates, resource plans and status reports.
- Interfaces with project staff and clients regarding status of projects.
- Identifies/implements process improvements.
- Conducts in-depth evaluation of business processes, system processes and industry standards.
- Provides sound understanding of project leadership and technology concepts and principles
- Ensures essential procedures are followed and helps to define operating standards and processes.
- Applies comprehensive understanding of how multiple areas collectively integrate within IT project leadership to contribute towards achieving business objectives.
- Acts as advisor or coach to new or lower level analysts.
- Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams. Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
**Qualifications**:
- 5-8 years relevant experience
- Advanced organizational and analytical skills.
- Consistently demonstrates clear and concise written and verbal communication, facilitation and influencing skills
- Ability to multi-task and handle conflicting priorities.
**Education**:
- Bachelor’s/University degree or equivalent experience
- **Job Family Group**:
Operations - Core
- **Job Family**:
Data Management & System Operations
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
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6
Licensing Customer Support
Heredia, Heredia
GRUPO PRESELECCION ELY S.A.
Hoy
Trabajo visto
Descripción Del Trabajo
**Requisitos**:
- English speaking (Portuguese-French is optional). - Experience in technology support industry. - Knowledge on Phone and CRM (Salesforce). - Experience in customer support. **This position is a 1 year temporary contract with possibility of extension
- English speaking (Portuguese-French is optional). - Experience in technology support industry. - Knowledge on Phone and CRM (Salesforce). - Experience in customer support. **This position is a 1 year temporary contract with possibility of extension
Lo sentimos, este trabajo no está disponible en su región
7
Specialist, Customer Support
Heredia, Heredia
Tebra
Hoy
Trabajo visto
Descripción Del Trabajo
**About the Role**:
As a Product Support Representative you will provide outstanding customer support to our clients with our products and services and troubleshoot their technical difficulties.
**Your Area of Focus**:
- Resolve client's issues and questions while working closely with our internal team and external partners
- Provide a positive image to customers by cheerfully assisting customers with problems
- Act as a key team member in our growing company and work closely with people throughout the company
- Help improve our product and processes by contributing to the strategy using your unique insight into challenges faced by our clients and acting as the customer advocate.
- We'll rely on you to be the professional and friendly contact for our clients (many of whom are doctors, practice staff or billers learning about us for the first time). You'll assist customers by answering phone calls and working on cases in a timely, friendly and informative way. You'll have the opportunity to learn about both our company and the Medical Billing industry
- ultimately becoming a Subject Matter Expert on both topics and a trusted resource for our clients
**Your Professional Qualifications**:
- Fluent English (CEFR B2+) verbal and written communication skills, because you will persuade, present and problem solve throughout the day.
- High School Diploma.
- 1+ years answering inbound phone calls and resolving technical software problems.
- Bonus points for having knowledge in using Salesforce, Confluence
- A professional and friendly demeanor for our clients, many of whom are learning about us for the first time
- Ability to be a critical resource to assist customers by answering phone calls and working on cases in a timely, friendly and informative way
- Comfort with most things technical especially Salesforce and Microsoft Office products. Knowing what SaaS stands for is a pretty big deal too
- Proven results in your ability to research/test complex issues (we want to know how you achieved this!)
- Open to learning new things
- Confidence, but not too much. Sense of urgency, but don't get here at 4:00 AM to start your day (no one will be here). Awesome sense of humor and empathy for those around you
- Experience in a software company. Or healthcare. Or health insurance (Nice to have)
**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.
**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.
**Keep It Simple**:
Healthcare is too complex. We aim to simplify it for everyone.
**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
**Better Together**:
We are diverse, humble, and collaborative. We put the team first and win together.
**Celebrate Success**:
Life is short and joy is underrated. We take time to have fun and celebrate success.
**Perks & Benefits**:
To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
**#LI-JA1 #LI-Hybrid**
- Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._
As a Product Support Representative you will provide outstanding customer support to our clients with our products and services and troubleshoot their technical difficulties.
**Your Area of Focus**:
- Resolve client's issues and questions while working closely with our internal team and external partners
- Provide a positive image to customers by cheerfully assisting customers with problems
- Act as a key team member in our growing company and work closely with people throughout the company
- Help improve our product and processes by contributing to the strategy using your unique insight into challenges faced by our clients and acting as the customer advocate.
- We'll rely on you to be the professional and friendly contact for our clients (many of whom are doctors, practice staff or billers learning about us for the first time). You'll assist customers by answering phone calls and working on cases in a timely, friendly and informative way. You'll have the opportunity to learn about both our company and the Medical Billing industry
- ultimately becoming a Subject Matter Expert on both topics and a trusted resource for our clients
**Your Professional Qualifications**:
- Fluent English (CEFR B2+) verbal and written communication skills, because you will persuade, present and problem solve throughout the day.
- High School Diploma.
- 1+ years answering inbound phone calls and resolving technical software problems.
- Bonus points for having knowledge in using Salesforce, Confluence
- A professional and friendly demeanor for our clients, many of whom are learning about us for the first time
- Ability to be a critical resource to assist customers by answering phone calls and working on cases in a timely, friendly and informative way
- Comfort with most things technical especially Salesforce and Microsoft Office products. Knowing what SaaS stands for is a pretty big deal too
- Proven results in your ability to research/test complex issues (we want to know how you achieved this!)
- Open to learning new things
- Confidence, but not too much. Sense of urgency, but don't get here at 4:00 AM to start your day (no one will be here). Awesome sense of humor and empathy for those around you
- Experience in a software company. Or healthcare. Or health insurance (Nice to have)
**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.
**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.
**Keep It Simple**:
Healthcare is too complex. We aim to simplify it for everyone.
**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
**Better Together**:
We are diverse, humble, and collaborative. We put the team first and win together.
**Celebrate Success**:
Life is short and joy is underrated. We take time to have fun and celebrate success.
**Perks & Benefits**:
To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
**#LI-JA1 #LI-Hybrid**
- Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._
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8
Customer Support Representative
San Jose, Heredia
TreviPay
Hoy
Trabajo visto
Descripción Del Trabajo
At TreviPay, we believe loyalty begins at the
Lo sentimos, este trabajo no está disponible en su región
9