229 Ofertas de Profesionales de Call Center en Costa Rica

It is located on our site at Terra Campus, Tres Rios.

It is
Working in a Hybrid modality
, you will work from home if you don't have any issues with the local network or performance. Also During training & nesting, we required you to go occasionally for laboratory practice. And you will need to go onsite once a week or every other week. We will provide you with the equipment you should pick up at our site.

We are seeking tech-savvy professionals who enjoy providing technical support and guiding customers through troubleshooting processes for technology and device issues. This role involves problem-solving, customer interaction, and ensuring high-quality support.

Responsibilities
:

• Provide technical assistance for platform usage and device issues.
• Guide customers through troubleshooting steps efficiently.
• Document technical support cases with detailed reports.
• Maintain high standards of customer service and communication.
• Work collaboratively within a team and report to the assigned team lead.

Requirements:

• English B2+ or higher
• High School Diploma
• Customer Service experience (Required)
• Technical support experience (Preferred)
• Basic computing, hardware, and networking knowledge (Preferred)

Main Skills:

• Active Listening
• Logical thinking
• Multitasking
• Teamwork

Note: This is a hybrid role, requiring the ability to commute to the site without inconvenience.

Also, is offering you:

Training and Nesting Training 2 weeks. Call listening 1 week. Nesting 2 weeks

Production
Hybrid
: (Start shift pending to confirm)

Job Title

Customer Support Assistant

Global Support Team

Our Team serves as the Helpdesk for travel agencies and supports our internal stakeholders.

Support travel agents with their inquiries and recover functional and technical incidents and requests or escalate them to have groups resolve those, within Amadeus or to Third Parties involved in the service provided.

• Support travel agents with their inquiries.
• Work within defined processes or methodologies and may help determine the appropriate approach for new assignments. Take a broad perspective to problems and identifies new, less obvious solutions.
• Receive instructions and guidance from manager or supervisor and performs moderately complex and varied tasks with a moderate degree of supervision.
• May have specialized external certification and/or job-related training and work experience.
• Responds to customers questions concerning products and solutions (functionality, application, interactions between different solution components).
• Acknowledges, investigates and when possible, recovers incidents within service levels using knowledge solutions.
• Escalate incidents outside the scope of team competencies to 3rd level resolver groups to internal or external service providers and follow-up.
• Updates Provide customers with updates on the status of critical problems.
• Suggest improvements to the Knowledge Solutions database.

• Speaks and writes English and Spanish fluently.
• Portuguese is highly appreciated.
• Experience in the travel industry is highly appreciated.
• Experience in call centers is highly appreciated.
• Prepared to work in a hybrid environment: 50% at home and 50% at the Office, or 100% at the Office if being requested.
• Committed to working on a fixed schedule during weekdays and weekends.

Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

The application process takes no longer than 10 minutes

Create your candidate profile, upload your Resume/CV and apply today

Working at Amadeus, you will find

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Job Description
What if you could use your people skills to support a product that impacts how communities' hospitals, homes, sports stadiums, and schools worldwide are built?

Construction impacts the lives of nearly everyone in the world, yet it's also one of the world's least digitized and least-served industries. That's why we're looking for a talented
Customer Support Representative
(CSR) to join Procore's journey to revolutionize construction.

As a
Customer Support Representative
, you'll utilize your strong technical problem-solving and people skills to help save our customers time and resources via first-contact resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform.

As a member of Procore's first CUstomer Support team in Costa Rica, you'll be provided with the resources to master your craft and clarity of purpose through a shared vision—to improve the lives of everyone in construction. With encouragement from nurturing leaders, you'll have access to programs and equitable opportunities to help you grow and thrive, both personally and professionally. This position is a great launching point to careers on our Custom Solutions, Documentations, and Enablement teams, and more If you're excited by the opportunity to work with a dynamic, diverse team in a fast-paced, fast-growing environment—Procore is the place for you

This position will report to the Senior Manager of Customer Support and is based in our Heredia, Costa Rica office.

We provide our customers with 24/7, around-the-clock support and are looking for candidates to join us immediately.

What you'll do:

• Acquire and maintain a thorough understanding of Procore's business model, system, and technologies; in order to educate customers and optimize their abilities to utilize Procore's suite of software products and integrations
• Ability to thrive in a high-volume, fast-paced contact center environment. Success in this role is measured by key performance metrics; including adherence to assigned schedules, productivity, customer satisfaction, first-contact resolution, and attendance
• Ability to troubleshoot technical issues, diagnose the root cause(s) of problems, research, and find answers to customer questions through established resources
• Partner with other Procore departments to resolve complex customer problems and manage cases to the point of resolution. Leverage your strong collaboration skills, connecting with other teams as needed to provide appropriate solutions
• Deliver a best-in-class customer experience by managing customer cases through a queue of telephone, chat, and email inquiries to deliver an exceptional experience and enable customers to achieve their goals with Procore's software
• Diligent, consistent attention to detail, and a strong commitment to the integrity of accurate documentation, record keeping, and data security
• Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike
• Proactively seek guidance and direction from manager and co-workers when appropriate.
• Convey Procore's culture and our values of Openness, Optimism, and Ownership in each interaction and adhere to established ethical standards at all times

What we're looking for:

• 1+ years of experience in a contact center or technical support environment; or 2+ years of related customer support experience
• This position requires a High School Diploma or GED
• Critical thinker with the ability to assess and provide proactive advice and solutions; efficiently escalate client cases quickly, when appropriate
• Strong multitasking skills with the ability to self-manage workload while providing extraordinary client experiences
• Ability to communicate optimistically, clearly, and successfully with clients and handle customer inquiries with poise and professionalism
• Reliable self-starter with excellent attendance and time management skills
• Excellent written and oral communication skills to communicate with internal and external clients
• Eagerness and ability to learn quickly, remain agile, adapt to a changing product, and follow processes and procedures
• Team player who also works well without supervision and is detail-oriented and open-minded.
• Fluent English speaker

Additional Information
Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.

About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at

Job Description

As the world of work evolves, human capital management must keep pace. Employers have been seeking scalable, client-focused alternatives. In response, Experian has brought together the industry's leading experts to offer the best of the best– a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation. We are keeping the focus ad flexibility employers value in boutique providers and adding the resources and security of Experian.

We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. We are seeking Customer Service Representative to Interact with users (e.g., employer clients, verifiers, employer client's current and former employees, etc.) to provide and process information in response to inquiries, concerns, and requests about Experian's online employment and income verification services.

You'll help shape a new business at Experian and help to drive market penetration of new and existing product lines in this space.

We seek a candidate eager to join a start-up atmosphere, someone who is able to adapt readily, instill confidence in internal and external partners and drive results. Comfort with ambiguity and a high aptitude for adaptability are necessary.

As the ideal candidate, you'll need to be able to quickly prioritize opportunities and have a strong drive for accomplishment. You must be comfortable with shifting priorities and be a world class problem solver, working across functional units to ensure success. You must demonstrate an ability to manage a variety of tasks within a fast-paced, collaborative environment, and be solution-oriented while keeping tasks prioritized. The ability to raise issues before they turn into problems is critical. Strong organization, time management, problem solving, and communication skills are essential. The ideal candidate also brings creative and strategic solutions to the table to help solve complex problems and is someone who acts as a change agent to evolve processes and challenge current thinking.

A successful candidate is

• Collaborative – strong partnering skills including with fellow team members, peers and key stake holders; able to build relationships & connect ideas across internal and external opportunities
• Creative and Curious – willing to take risks, challenge traditional approaches, inquisitive with a penchant for seeking new opportunities
• Determined and Disciplined – achievement oriented; optimistic about what can be; persistent, resilient to setbacks, seeks high levels of activity, fast-paced environment; demonstrates a fierce commitment to challenging status quo, a strong bias for action

What you'll be doing

• adhere to stringent data security policies and processes
• deal directly with users either by telephone and email
• respond promptly to user inquiries
• handle and resolve user questions
• obtain and evaluate all relevant information to handle and resolve user inquiries
• authenticate and upload user authorization forms
• process verification requests and forms
• direct requests and unresolved issues to the designated resource
• manage users accounts
• keep records of users interactions and transactions
• record details of inquiries, comments and concerns
• record details of actions taken
• manage administrative tasks involved with job duties
• communicate and coordinate with internal departments
• follow up on customer interactions
• complete other administrative projects and duties as requested by management

Qualifications

• High school diploma, general education degree or equivalent
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications and basic web functions
• Ability to type and communicate through email
• Knowledge of administrative procedures

Additional Information

his is a permanent remote home-based role in Costa Rica. No relocation available.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

This is a remote position.

Customer Support Specialists, called Product Experts at Klaviyo, are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with us

Requirements:

• English Level: B2
• High School Diploma
• Proven Experience
  working with chats and emails is a must for this position
• Networking Fundamentals
• Basic Interpretation of
  HTML and CS
  Basic Marketing fundamentals

Benefits:

• Competitive Account bonus
• Generate an
  additional income
  with our referrals program
• On-Site doctor
• FREE On-Site Gym
• Employee Assistance Program (Finance, Legal, Psychological Assistance)
• Cafeteria Subsidy
• Birthday Off
• Benefit Hub (Amazing discounts in hotels, flights, restaurants, universities, gyms etc.)
• Asociación Solidarista
• Top Performer Recognition Program
• CNX University (free online courses and certifications)
• LinkedIn Learning
  enterprise profile for all Game Changers
• Career Growth Program (CNX Advance)

Job Description

We're looking for a Manager, Customer Support to join Procore's Customer Support team. In this role, you'll grow and lead a team of best-in-class Customer Support Representatives who provide our clients with front-line support via email and live chat. Your primary goal will be to empower your team to deliver exceptional customer experiences while helping drive Procore's growth and success.

As a Manager, Customer Support, you'll partner with other Support Management team members and cross-functional leaders to develop best practices, coach your team, and ensure customer satisfaction. Use your leadership skills, problem-solving mindset, and experience in SaaS support environments to inspire your team and deliver measurable impact. If you're excited to help build wildly successful clients and happy employees, we'd love for you to join us.

This position reports to the Senior Manager, Customer Support in Costa Rica and is a hybrid role based in our Heredia office. We're looking for someone to join us immediately.

What you'll do:

• Manage, motivate, and develop a team of 10–15 Customer Support Representatives to deliver timely, effective issue resolution
• Collaborate with all levels of the organization to shape best practices and strengthen Procore's position as a market leader
• Coach and mentor team members to help them achieve personal and professional goals
• Ensure team workflows align with customer support SLAs and exceed performance targets
• Manage customer escalations to create positive, lasting experiences
• Identify issues and risks, and implement corrective actions and mitigation strategies as needed
• Research and implement process improvements to increase efficiency and effectiveness
• Analyze customer data to make informed decisions around programming, scheduling, staffing, and team needs

What we're looking for:

• Bachelor's degree or equivalent preferred
• 3+ years of experience in a SaaS environment, plus 3+ years managing support services or a call center
• Experience with CRM systems (Salesforce, Service Cloud, Desk, etc.)
• Demonstrated ability to lead independently and adapt to rapid organizational and platform changes
• Proven success leading and empowering diverse and inclusive teams
• Strong organizational and strategic planning skills
• Solid business acumen with the ability to navigate organizational challenges
• Excellent communication skills with the ability to tailor messaging to different stakeholders

Preferred

• Experience working in growing Support organizations in Costa Rica
• Experience managing employees in both on-site and hybrid settings

Additional Information

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.

Problem-Solvers Needed Are you a person who loves solving problems, figuring out how things work, and helping others with quick effective solutions? You thrive in troubleshooting, staying one step ahead, and making sure everything runs smoothly. If that sounds like you, don't wait - apply now and be the superhero our client's customers need

ClearSource is seeking an 
exceptional customer service professional

to join our team as a 
Customer Support Technician

. In this role, you will provide 
technical product support

for our client's premium line of grills and smart meat thermometers. You will help customers troubleshoot product issues through information they provide and through real-time data from an app connected to the product. We need individuals with a strong focus on 
customer experience

who can think on their feet, solve problems, and deliver friendly, effective solutions.

What you will do as a Customer Support Technician

• Assist customers
   with inquiries about product features and troubleshooting issues.
• Diagnose and resolve issues
   with a combination of customer input, app-provided data, and 
  your creative and problem-solving skills
   while using an extensive knowledge base.
• Ensure each interaction is handled with 
  patience and care
  , making the customer feel valued.
• Work closely with your 
  Team Lead
   to meet 
  Key Performance Indicators
   (KPIs), such as schedule adherence, customer satisfaction (CSAT), and service levels.
• Continuously 
  improve your skills
   through coaching and feedback to deliver an excellent customer experience.

What We're Looking For

• High school diploma (or equivalent).
• 1+ year of experience
   in a 
  call center
   or 
  customer support
   role.
• Experience with 
  troubleshooting
   or 
  problem-solving
  , preferably with technology or smart devices.
• Strong English communication skills (C1 or higher).
• A 
  customer-first mindset
   with the ability to 
  listen, empathize,
   and deliver 
  timely, accurate solutions
  .
• Ability to take the training on-site for 30 days
• Hybrid Set Up after the training
• Must have an Internet service, connected to a network cable

Why ClearSource?

ClearSource is a global BPO with a core purpose of "
Making Lives Better

" - the lives of our employees, our clients, and their customers. We are passionate about our Core Values which go the heart of what we do every day

• Customer First – We share an intense passion for creating an exceptional customer experience.
• Personal Accountability – Commit to do the right thing and do it.
• Humble Courage – Be brave enough to seek, deliver, and accept feedback.
• Hungry – Do your best every day to make great things happen.
• Happy & Healthy – Choose well, live well.

Do these values resonate with you?

Do you strive to provide an exceptional, authentic customer experience every day?

If the answer is yes, apply now to join our team

What We Offer

ClearSource offers a 
competitive salary

as well as 
opportunities for career growth and professional development

. We have an 
inclusive culture that values diversity

and the contributions our employees make to ClearSource's success.

We also offer:

Enjoy these outstanding perks and benefits:

• Competitive salary
• Medical Insurance
• Outstanding career growth
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development

Tebra only initiates contact with candidates via email from an official Tebra email address , , or ) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.

About the Role

The Customer Support Supervisor plays a critical role in leading a team of agents responsible for delivering timely, accurate, and empathetic support across all customer segments. This role is accountable for the daily operations of the support team, ensuring service level targets are met while fostering a high-performance, customer-focused culture.

As a frontline leader, you will coach and develop agents, manage escalations, and work cross-functionally to resolve complex issues and improve support workflows. You will monitor team performance, implement quality standards, and champion a consistent, high-quality customer experience across channels, including phone, chat, and email.

This role requires strong communication, operational leadership, and a passion for helping teams thrive in a fast-paced SaaS environment.

Your Area of Focus

• Lead, coach, and develop a team of Customer Support agents to deliver exceptional service across all interaction channels, ensuring consistent communication, engagement, and performance.
• Foster a high-performance team culture by delivering regular 1:1s, feedback, and recognition, while proactively addressing behavior, attendance, or performance issues in alignment with company and regulatory policy.
• Mentor agents on complex SaaS product troubleshooting, guiding root cause analysis and case resolution while reinforcing product knowledge and technical acumen.
• Ensure timely, accurate, and empathetic resolution of customer inquiries while maintaining alignment with SLAs, SOPs, and quality standards.
• Monitor daily operations and team performance to drive achievement of Support KPIs and broader organizational goals.
• Conduct regular quality audits, provide actionable feedback, and implement coaching plans to reinforce high standards of service and technical expertise.
• Partner with Training, Workforce Management, and Peer Support teams to ensure staff are equipped with knowledge, tools, and capacity to succeed.
• Collaborate cross-functionally with internal teams to resolve complex issues and drive continuous improvement in the customer experience.
• Contribute to workforce planning, hiring, onboarding, and performance management, promoting internal mobility and professional growth.
• Promote a high-performance, inclusive team culture that reflects Tebra's values and supports employee engagement and retention.
• Maintain a working knowledge of product functionality, system workflows, and customer use cases to effectively guide team members and contribute exactly when needed.
• Analyze trends and performance data to proactively adjust workflows, coach teams, and identify opportunities for automation or process improvements.
• Develop emerging leaders within the team by providing stretch opportunities, delegation of responsibilities, and structured mentorship.
• Serve as a culture ambassador, reinforcing operational excellence, accountability, and collaboration in every customer and internal interaction.
• Ensure team adherence to regulatory requirements (e.g., HIPAA) and internal compliance standards when handling sensitive customer data, escalating any identified risks or breaches appropriately.

Your Professional Qualifications

• 2 years of Supervisory experience in a contact center or similar environment.
• Experience in SaaS, healthcare technology, EHR, and/or medical billing support strongly preferred.
• Strong knowledge of support operations, case/ticketing systems (e.g. Salesforce), and communication tools (e.g. Slack).
• Working understanding of HIPAA and other relevant healthcare compliance standards.
• Proven ability to coach and develop high-performing teams in a fast-paced, metric-driven environment.
• Demonstrated success driving performance, quality, and customer satisfaction through KPIs and process improvement.
• Excellent communication skills (written and verbal) in English; bilingual English/Spanish a plus.
• Comfortable working cross-functionally with internal teams such as QA, Training, WFM, Engineering, and Product.
• Strong problem-solving, conflict resolution, and critical thinking skills.
• Flexibility to support teams across multiple time zones if needed.
• Project management or change management experience is a strong plus.
• Associate's degree in business, healthcare administration, or related field, or equivalent experience.

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our ValuesStart with the Customer

We get to know our customers - and their patients - and look at the world through their lens.

Keep It Simple

Healthcare is too complex. We aim to simplify it for everyone.

Stay Entrepreneurial

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Better Together

We are diverse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits

To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here:

If you would like to report a fraudulent Tebra job posting, please contact us at  and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too.

*As part of our commitment to a fair and efficient hiring process, Tebra utilizes BrightHire, an interview intelligence platform, for our phone and video screenings.
This technology records and transcribes interviews to help us ensure consistency, reduce bias, and make more informed hiring decisions.

By applying for this position, you acknowledge that your interview may be recorded.*

Join a Team That's Passionate About Making Lives Better

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results

As a Call Center Agent, you will:

Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.

What You'll Do:

• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer's account information.

• Negotiate payment terms/arrangements if applicable.

• Review account status/information thoroughly to understand the customer's inquiry/need.

• Respond to inquiry/need and decide upon the most appropriate solution, if applicable.

• Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.

• Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.

• Other duties as assigned

What We're Looking For:

Requirement

For on-site positions: Candidates must reside within a 20-kilometer radius of the office location.

Experience

Previous experience in Call Center is preferred but not required.

Education

Successful completion of high school education is preferred but not required.

Skills & Abilities:

Excellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing. Candidates should have a level of English proficiency equivalent to CEFR B2, or achieve a score of 85% or higher in an English proficiency test.

• Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.

• Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.

• Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.

• Adaptability: Able to adjust to new systems, processes, and customer needs.

• Team Player: A collaborative spirit who enjoys working with others to achieve common goals.

• Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.

• Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

• Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.

• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

• Fun Workplace: Join a vibrant team that knows how to have fun From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.

• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

• Rewarding Work: Help businesses grow while making a real difference in people's lives

Get to Know Us Better
Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website –

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives