115 Ofertas de Profesionales de Call Center en Costa Rica
Specialist, Customer Support
Heredia, Heredia
Tebra
Hoy
Trabajo visto
Descripción Del Trabajo
**About the Role**:
As a Customer Support Specialist you will provide outstanding customer support to our clients with our products and services and troubleshoot their technical difficulties.
**Your Area of Focus**:
- Resolve client's issues and questions while working closely with our internal team and external partners
- Provide a positive image to customers by cheerfully assisting customers with problems
- Act as a key team member in our growing company and work closely with people throughout the company
- Help improve our product and processes by contributing to the strategy using your unique insight into challenges faced by our clients and acting as the customer advocate.
- We'll rely on you to be the professional and friendly contact for our clients (many of whom are doctors, practice staff or billers learning about us for the first time). You'll assist customers by answering phone calls and working on cases in a timely, friendly and informative way. You'll have the opportunity to learn about both our company and the Medical Billing industry
- ultimately becoming a Subject Matter Expert on both topics and a trusted resource for our clients
**Your Professional Qualifications**:
- Fluent English (CEFR B2+) verbal and written communication skills, because you will persuade, present and problem solve throughout the day.
- High School Diploma.
- 1+ years answering inbound phone calls and resolving technical software problems.
- Bonus points for having knowledge in using Salesforce, Confluence
- A professional and friendly demeanor for our clients, many of whom are learning about us for the first time
- Ability to be a critical resource to assist customers by answering phone calls and working on cases in a timely, friendly and informative way
- Comfort with most things technical especially Salesforce and Microsoft Office products. Knowing what SaaS stands for is a pretty big deal too
- Proven results in your ability to research/test complex issues (we want to know how you achieved this!)
- Open to learning new things
- Confidence, but not too much. Sense of urgency, but don't get here at 4:00 AM to start your day (no one will be here)
- Awesome sense of humor and empathy for those around you
**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.
**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.
**Keep It Simple**:
Healthcare is too complex. We aim to simplify it for everyone.
**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
**Better Together**:
We are diverse, humble, and collaborative. We put the team first and win together.
**Celebrate Success**:
Life is short and joy is underrated. We take time to have fun and celebrate success.
**Perks & Benefits**:
To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
**#LI-SS1 #LI-AH1 #LI-Hybrid**
- Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._
As a Customer Support Specialist you will provide outstanding customer support to our clients with our products and services and troubleshoot their technical difficulties.
**Your Area of Focus**:
- Resolve client's issues and questions while working closely with our internal team and external partners
- Provide a positive image to customers by cheerfully assisting customers with problems
- Act as a key team member in our growing company and work closely with people throughout the company
- Help improve our product and processes by contributing to the strategy using your unique insight into challenges faced by our clients and acting as the customer advocate.
- We'll rely on you to be the professional and friendly contact for our clients (many of whom are doctors, practice staff or billers learning about us for the first time). You'll assist customers by answering phone calls and working on cases in a timely, friendly and informative way. You'll have the opportunity to learn about both our company and the Medical Billing industry
- ultimately becoming a Subject Matter Expert on both topics and a trusted resource for our clients
**Your Professional Qualifications**:
- Fluent English (CEFR B2+) verbal and written communication skills, because you will persuade, present and problem solve throughout the day.
- High School Diploma.
- 1+ years answering inbound phone calls and resolving technical software problems.
- Bonus points for having knowledge in using Salesforce, Confluence
- A professional and friendly demeanor for our clients, many of whom are learning about us for the first time
- Ability to be a critical resource to assist customers by answering phone calls and working on cases in a timely, friendly and informative way
- Comfort with most things technical especially Salesforce and Microsoft Office products. Knowing what SaaS stands for is a pretty big deal too
- Proven results in your ability to research/test complex issues (we want to know how you achieved this!)
- Open to learning new things
- Confidence, but not too much. Sense of urgency, but don't get here at 4:00 AM to start your day (no one will be here)
- Awesome sense of humor and empathy for those around you
**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.
**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.
**Keep It Simple**:
Healthcare is too complex. We aim to simplify it for everyone.
**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
**Better Together**:
We are diverse, humble, and collaborative. We put the team first and win together.
**Celebrate Success**:
Life is short and joy is underrated. We take time to have fun and celebrate success.
**Perks & Benefits**:
To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
**#LI-SS1 #LI-AH1 #LI-Hybrid**
- Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._
Lo sentimos, este trabajo no está disponible en su región
0
Customer Support Associate
Santa Ana, San José
Convera
Hoy
Trabajo visto
Descripción Del Trabajo
**Responsibilities**:
- Responsible for the delivery of outstanding customer service & quality in accordance with Service Level Agreements.
- To provide first line of contact for customers, responding to post-payment queries, targeting real-time resolution in continuous improvement and service excellence.
- Demonstrate high levels of motivation and target focused, able to work under pressure whilst holding customer satisfaction as paramount.
- Effective communication skills are crucial. Additionally, the role requires a strong desire to take ownership and assist team members to drive the team’s overall performance.
**ESSENTIAL DUTIES & RESPONSIBILITIES**:
- Ensure that all relevant information is input accurately and completely into SFDC and is updated each time an action is carried out relating to that client.
- Update cases and clients regularly, in accordance with agreed SLAs.
- Act as bridge between Sales, Client and Operations
**Leadership**:
- Proactively manage and control work levels, using daily reporting to ensure SLAs are met
- Undertake training for new starters along with team over views for new starters around the business
**Communication**:
- Maintains focus on personal and team goals, all incoming calls are handled within SLAs and all agreed call back timeframes to customers are adhered to.
- Offer support and advice to internal and external clients, responding to queries within agreed SLA.
- Engage a senior agent with any challenges or barriers
**Quality**:
- Being proactive and responsible for client queries.
- Maintain and develop best practice as well as sharing best practice across the teams.
- Ensure comprehensive, accurate and timely records in SFDC following any action or contact relating to a customer.
- Adhere to compliance and regulatory requirements
- Achieve 95% or above on QA for customer contacts
- Build knowledge of the relevant payment platform to enable comprehensive response to queries
**Development**:
- Take ownership of and undertake objectives
- Complete all assigned training within allocated timeframe
- Implement and carry out GPS goals
- Take ownership alongside team leader of personal development areas
- Identify any areas of shortfall in knowledge or training which when addressed will improve the ability to provide exceptional customer service
- Work with team lead to develop skills to work at a senior agent level
**Reporting**:
- Utilize SFDC reporting to ensure 2-day updates on cases outside the team.
- Provide standard or bespoke reporting to Internal Stakeholders, Clients and Agents on both an ad-hoc basis and more regularly where agreed.
**Escalation**:
- Take personal responsibility for preventing potential financial loss to WUBS and ensure the correct escalation process is always followed.
- Customer issues and complaints are fed back to the Client Services Sr. staff with suggestions of how processes could be improved to prevent issues reoccurring.
- Concerns should be highlighted to Sr. staff immediately to minimize any retention risks.
- Fraudulent Payments identified must be escalated to the Client Services Team Leader.
**EXPERIENCE REQUIREMENTS**:
- Experience of a busy team in a client-facing function within the financial services sector
- A passion for excellence in customer service and customer management, along with a proven track record for embedding this passion in team culture.
- Ability to lead by example and deliver service excellence to customers.
- Maintain and exceed targets and meet tight deadlines.
- Able to identify own development areas and training needs.
- Excellent communication and listening skills with the ability to network and build. internal/external relationships at all levels.
- Build and maintain supportive relationships with key business contacts, to include the forging of relationships with key stakeholders within the business.
- Ability to influence others to a desired outcome.
- Highly driven, with strong desire to succeed.
- Analytical capacity and innovative problem-solving skills.
- High degree of professionalism, with a confident, assertive style.
- Desire to exceed personal and team targets.
- Team player.
- Effective time management skills.
- Solid computer skills with ability to use MS Outlook, Excel, Word, PowerPoint and the Internet.
- Responsible for the delivery of outstanding customer service & quality in accordance with Service Level Agreements.
- To provide first line of contact for customers, responding to post-payment queries, targeting real-time resolution in continuous improvement and service excellence.
- Demonstrate high levels of motivation and target focused, able to work under pressure whilst holding customer satisfaction as paramount.
- Effective communication skills are crucial. Additionally, the role requires a strong desire to take ownership and assist team members to drive the team’s overall performance.
**ESSENTIAL DUTIES & RESPONSIBILITIES**:
- Ensure that all relevant information is input accurately and completely into SFDC and is updated each time an action is carried out relating to that client.
- Update cases and clients regularly, in accordance with agreed SLAs.
- Act as bridge between Sales, Client and Operations
**Leadership**:
- Proactively manage and control work levels, using daily reporting to ensure SLAs are met
- Undertake training for new starters along with team over views for new starters around the business
**Communication**:
- Maintains focus on personal and team goals, all incoming calls are handled within SLAs and all agreed call back timeframes to customers are adhered to.
- Offer support and advice to internal and external clients, responding to queries within agreed SLA.
- Engage a senior agent with any challenges or barriers
**Quality**:
- Being proactive and responsible for client queries.
- Maintain and develop best practice as well as sharing best practice across the teams.
- Ensure comprehensive, accurate and timely records in SFDC following any action or contact relating to a customer.
- Adhere to compliance and regulatory requirements
- Achieve 95% or above on QA for customer contacts
- Build knowledge of the relevant payment platform to enable comprehensive response to queries
**Development**:
- Take ownership of and undertake objectives
- Complete all assigned training within allocated timeframe
- Implement and carry out GPS goals
- Take ownership alongside team leader of personal development areas
- Identify any areas of shortfall in knowledge or training which when addressed will improve the ability to provide exceptional customer service
- Work with team lead to develop skills to work at a senior agent level
**Reporting**:
- Utilize SFDC reporting to ensure 2-day updates on cases outside the team.
- Provide standard or bespoke reporting to Internal Stakeholders, Clients and Agents on both an ad-hoc basis and more regularly where agreed.
**Escalation**:
- Take personal responsibility for preventing potential financial loss to WUBS and ensure the correct escalation process is always followed.
- Customer issues and complaints are fed back to the Client Services Sr. staff with suggestions of how processes could be improved to prevent issues reoccurring.
- Concerns should be highlighted to Sr. staff immediately to minimize any retention risks.
- Fraudulent Payments identified must be escalated to the Client Services Team Leader.
**EXPERIENCE REQUIREMENTS**:
- Experience of a busy team in a client-facing function within the financial services sector
- A passion for excellence in customer service and customer management, along with a proven track record for embedding this passion in team culture.
- Ability to lead by example and deliver service excellence to customers.
- Maintain and exceed targets and meet tight deadlines.
- Able to identify own development areas and training needs.
- Excellent communication and listening skills with the ability to network and build. internal/external relationships at all levels.
- Build and maintain supportive relationships with key business contacts, to include the forging of relationships with key stakeholders within the business.
- Ability to influence others to a desired outcome.
- Highly driven, with strong desire to succeed.
- Analytical capacity and innovative problem-solving skills.
- High degree of professionalism, with a confident, assertive style.
- Desire to exceed personal and team targets.
- Team player.
- Effective time management skills.
- Solid computer skills with ability to use MS Outlook, Excel, Word, PowerPoint and the Internet.
Lo sentimos, este trabajo no está disponible en su región
1
Call Center Agent
Alajuela, Alajuela
Abbott
Publicado hace 4 días
Trabajo visto
Descripción Del Trabajo
**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of .
+ Transportation, cafeteria, health insurance, Association, EAP program.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works in Aerocentro, Alajuela location in the Division of CRM, Cardiac Rhythm Technologies.
As Telecommunication Specialist I, you'll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.
**What You'll Do**
+ Answers calls from hospital's staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
+ Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
+ Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
+ Perform outbound calls to Sales Representatives to confirm receipt of case information
+ Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate
**Shift Adm (Monday to Friday from 9am to 6pm)**
**Experience and required qualifications**
+ High School Bachelor Degree
+ One year of experience in a customer service, product support, IT, telecommunications, or related role.
+ Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
+ Fully Bilingual (English and Spanish)
**Preferred Qualifications**
+ Experience in the biotech, bio-instruments or medical devices industries
+ Experience working in a broader enterprise/cross-division business unit model preferred.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of .
+ Transportation, cafeteria, health insurance, Association, EAP program.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works in Aerocentro, Alajuela location in the Division of CRM, Cardiac Rhythm Technologies.
As Telecommunication Specialist I, you'll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.
**What You'll Do**
+ Answers calls from hospital's staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
+ Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
+ Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
+ Perform outbound calls to Sales Representatives to confirm receipt of case information
+ Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate
**Shift Adm (Monday to Friday from 9am to 6pm)**
**Experience and required qualifications**
+ High School Bachelor Degree
+ One year of experience in a customer service, product support, IT, telecommunications, or related role.
+ Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
+ Fully Bilingual (English and Spanish)
**Preferred Qualifications**
+ Experience in the biotech, bio-instruments or medical devices industries
+ Experience working in a broader enterprise/cross-division business unit model preferred.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Lo sentimos, este trabajo no está disponible en su región
2
Customer Support Specialist - Ops - Customer Service
Santa Ana, San José
Convera
Hoy
Trabajo visto
Descripción Del Trabajo
**Job Summary**:
The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre
- and post-transaction queries, driving Client satisfaction and retention.
This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales team
**Duty/Responsibility**:
Keying in transactions, sending customer communications and processing payments, as well as renewing monthly transaction requests.
Maintain accurate SFDC records
Ensure that client requests are handled on time and with accuracy
Participate in team initiatives as needed
Identifies areas of improvement and put them forward to the team
Liaising with internal departments regarding post payment queries and you are expected to proactively manage control and control work levels
Adhering to compliance and regulatory requirements while delivery high level customer
The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre
- and post-transaction queries, driving Client satisfaction and retention.
This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales team
**Duty/Responsibility**:
Keying in transactions, sending customer communications and processing payments, as well as renewing monthly transaction requests.
Maintain accurate SFDC records
Ensure that client requests are handled on time and with accuracy
Participate in team initiatives as needed
Identifies areas of improvement and put them forward to the team
Liaising with internal departments regarding post payment queries and you are expected to proactively manage control and control work levels
Adhering to compliance and regulatory requirements while delivery high level customer
Lo sentimos, este trabajo no está disponible en su región
3
Customer Support Associate - Ops - Customer Service
Santa Ana, San José
Convera
Hoy
Trabajo visto
Descripción Del Trabajo
**ob Summary**:
The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre
- and post-transaction queries, driving Client satisfaction and retention.
This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales team
**Duty/Responsibility**:
Keying in transactions, sending customer communications and processing payments, as well as renewing monthly transaction requests.
Maintain accurate SFDC records
Ensure that client requests are handled on time and with accuracy
Participate in team initiatives as needed
Identifies areas of improvement and put them forward to the team
Liaising with internal departments regarding post payment queries and you are expected to proactively manage control and control work levels
Adhering to compliance and regulatory requirements while delivery high level customer
The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre
- and post-transaction queries, driving Client satisfaction and retention.
This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales team
**Duty/Responsibility**:
Keying in transactions, sending customer communications and processing payments, as well as renewing monthly transaction requests.
Maintain accurate SFDC records
Ensure that client requests are handled on time and with accuracy
Participate in team initiatives as needed
Identifies areas of improvement and put them forward to the team
Liaising with internal departments regarding post payment queries and you are expected to proactively manage control and control work levels
Adhering to compliance and regulatory requirements while delivery high level customer
Lo sentimos, este trabajo no está disponible en su región
4
Customer Support Specialist - Ops - Customer Service
Santa Ana, San José
Convera
Hoy
Trabajo visto
Descripción Del Trabajo
**ob Summary**:
The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre
- and post-transaction queries, driving Client satisfaction and retention.
This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales team
**Duty/Responsibility**:
Keying in transactions, sending customer communications and processing payments, as well as renewing monthly transaction requests.
Maintain accurate SFDC records
Ensure that client requests are handled on time and with accuracy
Participate in team initiatives as needed
Identifies areas of improvement and put them forward to the team
Liaising with internal departments regarding post payment queries and you are expected to proactively manage control and control work levels
Adhering to compliance and regulatory requirements while delivery high level customer
The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre
- and post-transaction queries, driving Client satisfaction and retention.
This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales team
**Duty/Responsibility**:
Keying in transactions, sending customer communications and processing payments, as well as renewing monthly transaction requests.
Maintain accurate SFDC records
Ensure that client requests are handled on time and with accuracy
Participate in team initiatives as needed
Identifies areas of improvement and put them forward to the team
Liaising with internal departments regarding post payment queries and you are expected to proactively manage control and control work levels
Adhering to compliance and regulatory requirements while delivery high level customer
Lo sentimos, este trabajo no está disponible en su región
5
Customer Support Associate - Ops - Customer Service
Santa Ana, San José
Convera
Hoy
Trabajo visto
Descripción Del Trabajo
**Job Summary**:
The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre
- and post-transaction queries, driving Client satisfaction and retention.
This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales team
**Duty/Responsibility**:
Keying in transactions, sending customer communications and processing payments, as well as renewing monthly transaction requests.
Maintain accurate SFDC records
Ensure that client requests are handled on time and with accuracy
Participate in team initiatives as needed
Identifies areas of improvement and put them forward to the team
Liaising with internal departments regarding post payment queries and you are expected to proactively manage control and control work levels
Adhering to compliance and regulatory requirements while delivery high level customer services experience to the clients.
The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre
- and post-transaction queries, driving Client satisfaction and retention.
This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales team
**Duty/Responsibility**:
Keying in transactions, sending customer communications and processing payments, as well as renewing monthly transaction requests.
Maintain accurate SFDC records
Ensure that client requests are handled on time and with accuracy
Participate in team initiatives as needed
Identifies areas of improvement and put them forward to the team
Liaising with internal departments regarding post payment queries and you are expected to proactively manage control and control work levels
Adhering to compliance and regulatory requirements while delivery high level customer services experience to the clients.
Lo sentimos, este trabajo no está disponible en su región
Sé el primero en saberlo
Acerca de lo último Profesionales de call center Empleos en Costa Rica !
6
Customer Support Associate - Ops - Customer Service
Santa Ana, San José
Convera
Hoy
Trabajo visto
Descripción Del Trabajo
**Job Summary**:
The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre
- and post-transaction queries, driving Client satisfaction and retention.
This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales team
**Duty/Responsibility**:
Keying in transactions, sending customer communications and processing payments, as well as renewing monthly transaction requests.
Maintain accurate SFDC records
Ensure that client requests are handled on time and with accuracy
Participate in team initiatives as needed
Identifies areas of improvement and put them forward to the team
Liaising with internal departments regarding post payment queries and you are expected to proactively manage control and control work levels
Adhering to compliance and regulatory requirements while delivery high level customer
The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre
- and post-transaction queries, driving Client satisfaction and retention.
This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales team
**Duty/Responsibility**:
Keying in transactions, sending customer communications and processing payments, as well as renewing monthly transaction requests.
Maintain accurate SFDC records
Ensure that client requests are handled on time and with accuracy
Participate in team initiatives as needed
Identifies areas of improvement and put them forward to the team
Liaising with internal departments regarding post payment queries and you are expected to proactively manage control and control work levels
Adhering to compliance and regulatory requirements while delivery high level customer
Lo sentimos, este trabajo no está disponible en su región
7
Customer Support Specialist - Ops - Customer Service
Santa Ana, San José
Convera
Hoy
Trabajo visto
Descripción Del Trabajo
**Job Summary**:
The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre
- and post-transaction queries, driving Client satisfaction and retention.
This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales team
**Duty/Responsibility**:
Keying in transactions, sending customer communications and processing payments, as well as renewing monthly transaction requests.
Maintain accurate SFDC records
Ensure that client requests are handled on time and with accuracy
Participate in team initiatives as needed
Identifies areas of improvement and put them forward to the team
Liaising with internal departments regarding post payment queries and you are expected to proactively manage control and control work levels
Adhering to compliance and regulatory requirements while delivery high level customer
The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre
- and post-transaction queries, driving Client satisfaction and retention.
This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales team
**Duty/Responsibility**:
Keying in transactions, sending customer communications and processing payments, as well as renewing monthly transaction requests.
Maintain accurate SFDC records
Ensure that client requests are handled on time and with accuracy
Participate in team initiatives as needed
Identifies areas of improvement and put them forward to the team
Liaising with internal departments regarding post payment queries and you are expected to proactively manage control and control work levels
Adhering to compliance and regulatory requirements while delivery high level customer
Lo sentimos, este trabajo no está disponible en su región
8
Customer Support Associate - Ops - Customer Service
Santa Ana, San José
Convera
Hoy
Trabajo visto
Descripción Del Trabajo
**Job Summary**:
The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre
- and post-transaction queries, driving Client satisfaction and retention.
This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales team
**Duty/Responsibility**:
Keying in transactions, sending customer communications and processing payments, as well as renewing monthly transaction requests.
Maintain accurate SFDC records
Ensure that client requests are handled on time and with accuracy
Participate in team initiatives as needed
Identifies areas of improvement and put them forward to the team
Liaising with internal departments regarding post payment queries and you are expected to proactively manage control and control work levels
Adhering to compliance and regulatory requirements while delivery high level customer
The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre
- and post-transaction queries, driving Client satisfaction and retention.
This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales team
**Duty/Responsibility**:
Keying in transactions, sending customer communications and processing payments, as well as renewing monthly transaction requests.
Maintain accurate SFDC records
Ensure that client requests are handled on time and with accuracy
Participate in team initiatives as needed
Identifies areas of improvement and put them forward to the team
Liaising with internal departments regarding post payment queries and you are expected to proactively manage control and control work levels
Adhering to compliance and regulatory requirements while delivery high level customer
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