136 Ofertas de Adt Costa Rica en Costa Rica
Costa Rica
Hoy
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Job Summary
The Center of Excellence Specialist plays a key role in driving quality, efficiency, and knowledge within the Service Desk by combining training expertise, quality assurance oversight, and knowledge base management. This role is responsible for designing and delivering effective training programs, monitoring and coaching agents to meet Service Desk quality standards, and developing and maintaining reusable knowledge assets to enhance operational excellence.
The Specialist will facilitate new hire and ongoing training, evaluate training effectiveness, monitor and score agent interactions, analyze survey results, and recommend process improvements. By accurately recording and analyzing data, identifying trends and gaps, and partnering with stakeholders, the Specialist ensures continuous improvement in service quality, customer satisfaction, and operational performance.
Responsibilities
Quality Assurance
- Maintain Contact Center quality standards through review of calls, chats, and emails.
- Assess adherence to scripts, technical knowledge, service etiquette, objection handling, and call closure.
- Provide timely feedback and coaching to Service Desk Analysts.
- Evaluate service approaches, assign quality ratings, and identify training needs.
- Conduct monthly calibrations with Service Desk Leads and track action plans for outliers.
- Actively contribute to improving quality processes.
Customer Satisfaction
- Analyze survey results, identify trends, and present insights.
- Review positive and negative survey responses and request RCAs for negative feedback.
- Follow up with Team Leads on survey outcomes.
- Generate and maintain Power BI reports.
Knowledge Management
- Create, manage, and standardize process, policy, and procedure documentation per ITIL best practices.
- Capture and maintain knowledge from IT outsourcing engagements to enhance intellectual property.
- Support IT assessments, client onboarding/offboarding, and ITSM process updates.
- Administer SharePoint lists and ensure accuracy of the client knowledge base.
Training & Development
New Hire Onboarding
- Facilitate training programs and support all onboarding activities.
- Conduct knowledge assessments after client-specific training.
- Track and report training metrics (test scores, handle times, quality ratings).
- Welcome and orient new hires during HR onboarding and train agents on remote work procedures.
Ongoing Training
- Deliver refresher and targeted sessions to existing staff.
- Conduct post-training evaluations and analyze training needs.
- Maintain an accessible knowledge base and collaborate with clients and management to ensure effective strategies.
- Foster an engaging learning environment and support operational needs.
- Take calls at least one hour per week to maintain operational readiness.
Skills and Experience
Personal Competencies
- Commitment to quality and meeting goals.
- Strong coaching, problem-solving, and people development skills.
- Adaptable, team-oriented, and collaborative.
- Excellent communication in
English and Portuguese
(oral and written). - Analytical, organized, and dedicated to continuous improvement.
Technical Competencies
- High school diploma required; Bachelor's preferred.
- English and Portuguese B2+ proficiency
. - Experience with Microsoft Office (Excel, Word, Outlook, PowerPoint) and SharePoint.
- Minimum 2 years as a Quality Analyst or similar role, including training and full quality cycle experience.
- ITIL knowledge and Continuous Improvement certifications preferred.
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Template - Costa Rica
Hoy
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About Omnidian
Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience.
We formed in the US in 2016 and added our Australia team in 2022. In 2025, Omnidian acquired Solar Service Guys, Australia's largest dedicated solar service network.
Our vision is to become a global IoT leader, and we are hiring talented and passionate individuals around the world, including a possible talent hub in Costa Rica. If you're interested in delivering cutting-edge support and unmatched customer experience to solar investors across the globe, come apply to chat with us.
The Job
Work-life and Culture
- Culture of Growth: A collaborative environment with mentorship and opportunities for career advancement
- Inclusive Community: Global affinity groups, supportive policies, and a commitment to diversity, equity, and inclusion
We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.
Midpoint: $XX
Committed to Parity:
We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.
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Paralegal (Costa Rica)
Publicado hace 23 días
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This is a remote position.
About the Role: We are currently hiring Paralegals to support our U.S.-based legal clients. If you're a highly organized legal professional with strong research, drafting, and administrative skills, this is a great opportunity to grow your remote career while working with top-tier law firms and legal teams. Key Responsibilities:Draft and review legal documents, contracts, pleadings, and correspondence
Conduct legal research and case law analysis
Prepare case summaries and assist in trial preparations
Organize and maintain client files and case management systems
Communicate with clients, courts, and third parties professionally and promptly
Provide general administrative support to attorneys and legal teams
RequirementsQualifications:
Bachelor's degree in Law, Legal Management, or related field
At least 2 years of experience as a paralegal or legal assistant (U.S. law experience preferred)
Excellent written and verbal English communication skills
Proficient in legal research tools (e.g., LexisNexis, Westlaw) and MS Office/Google Workspace
Detail-oriented, proactive, and able to manage multiple deadlines
Comfortable working remotely and independently
Nice to Have:
Familiarity with U.S. legal systems and court procedures
Experience using legal software (e.g., Clio, MyCase, PracticePanther)
Knowledge in areas such as litigation, corporate law, immigration, or family law
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auditor 50001- costa rica
Hoy
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Ingeniería o Carreras Afines Que En Su Pensum Incluyan El Análisis De Sistemas Energéticos o Balance De Energía, Termodinámica, Transferencia De Calor, Motores, Maquinas Eléctricas, Electricidad, Por Ejemplo
Ingeniería Mecánica, Ingeniería Eléctrica, Ingeniería Electromecánica, Ingeniería Química, Ingeniería Industrial, .
Experiencia Laboralcertificada En
De minimo 5 años de experiencia laboral en producción o prestación del servicio, y/o actividades de control operacional
Sistema de Gestión de Energía (SGE) que ayuda a las organizaciones a mejorar su desempeño energético, reducir costos y disminuir emisiones de gases de efecto invernadero
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Java Developer – Costa Rica
Hoy
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Java Developer – Costa Rica
Do you have a passion for developing cutting-edge single-page applications? Do you want to drive microservices? We are looking for Java developers with a need to continue learning the latest and greatest languages and tools. If you insist on beautiful, clean code, we want to talk to you
We are looking for Java Developers with Oracle experience (SQL RDBMS experience will be considered). Ideally, you are a self-starter and have worked in an Agile/Scrum environment doing 2-week sprints.
JOB REQUIREMENTS & QUALIFICATIONS
- Bachelors in Computer Science or similar degree/experience AND at least +6 years of on-the-job experience. (Jr. +2 / Mid +4)
- The ability to work with a larger team or independently as needed
- The ability to verbalize and contribute to the overall scope and strategy of the project
- Own a project from start to finish with appropriate problem-solving skills
- The ability to take criticism and feedback
- Work jointly with other team members to deliver complex applications
- Familiar with agile/scrum methodology, it's our process
- Excellent communication skills both verbal and written in English (B2Plus -C1).
Let's talk tech stack
- 6 or more years of professional software development experience with advanced experience in Java 1.7, Java 1.8 with a preference for Java Jr. +2 / Mid +4)
- Knowledge and understanding of Database concepts with a preference for Oracle (but will take SQL RDBMS experience)
- Understanding of frontend technologies such as Angular, React, and/or VUE plus HTML5, and CSS3
- Understanding of Rest implementations (JSON, XML)
- Knowledge and hands-on experience in Java frameworks available such as Springs or Grails
- Experience with JavaScript design patterns
- Understanding of SOLID principles.
- Knowledge and hands-on experience on different types of threads supported by Java
- Understanding fundamental design principles behind microservices and scalable applications.
- Experience implementing test-driven development
- Proficient understanding of code versioning tools, such as Git or SVN
- Knowledge of continuous Build Systems (Jenkins, Docker)
- Experience with Java Messaging Systems JMS
- Plugin experiences such as Maven and Gradle
Bonus Points:
- Ionic, or Flutter front-end frameworks
- Experience working on cloud service providers like cloud foundry, AWS, GCP, OpenStack, etc.
- You've developed a full-cycle single-page application in Java
- Ability to author an NPM package
- Experience working in NoSQL databases
- You have an active GitHub profile with projects.
- Proficiency in languages other than English, Spanish.
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Process Analyst, Costa Rica
Hoy
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What We Are Building
Mimica's mission is to empower enterprises, teams, and individuals to reclaim their most precious resource — time and work more efficiently, with greater purpose and impact.
Our AI-powered task mining observes employee actions across the desktop and categorizes them into detailed process maps. Mimica's process intelligence highlights inefficiencies, prioritizes improvements based on ROI, recommends the optimal technology for automation (RPA, intelligent document processing, GenAI), and provides a blueprint for building new automations and transforming work.
What you will work on
As a Process Analyst, your work will impact the successful delivery of our products to some of the largest enterprises globally. You will validate the output of our ML-powered tools to continuously increase the speed at which our process maps are generated, maximizing their accuracy and readability.
Part of your day-to-day
- Reviewing and validating the outputs of Mimica's AI and Machine Learning algorithms; the AI will constantly learn from your feedback
- Assessing each map's quality and readiness for release using checklists and documentation
- Providing regular status updates and collaborating with internal and external stakeholders to resolve issues – workflow-related or systems-related
- Identifying gaps and recommending improvements and new feature additions to our products and internal tools
What you will bring
- Degree in a quantitative or analytical discipline, such as Industrial Engineering, IT, economics or a related field
- Strong communication skills with fluency in English – articulating key points and solutions with clarity and coherence, both verbally and in writing
- Conceptual understanding and exposure to various corporate processes and functions
- Detail orientation combined with analytical skills and the ability to make sense of high volumes of data
- Superior organizational skills – prioritizing, keeping track of multiple tasks and managing time effectively
- Self-starter attitude and experience completing work independently with minimal supervision
- Eagerness to learn and continually improve your knowledge of our technology and products
What We Offer
Generous compensation + stock options - aligned with our internal framework, market data, and individual skills.
Distributed work: Work from anywhere - fully remote, in our hubs, or a mix.
Company-issued laptop*, remote setup stipend, and co-working budget
Flexible schedules and location
Ample paid time off, in addition to local public holidays
Enhanced parental leave
Health & retirement benefits
Annual learning & development budget - up to £500 / €600 / $650 per year
Annual workaways and regular virtual & in-person socials
Opportunity to contribute to groundbreaking projects that shape the future of work
Note
: Some benefits may vary depending on location and role
- On company equipment: Company-issued equipment (e.g. laptops) is provided for work use and must be returned upon departure, unless otherwise agreed.
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médico ecografísta- costa rica
Hoy
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CONVOCATORIA LABORAL – MÉDICO ECOGRAFISTA
INSALUD COSTA RICA | SEDE ESCAZÚ
INSALUD, red internacional de centros médicos especializados en salud sexual masculina y medicina regenerativa, se encuentra en búsqueda de un(a) Médico Ecografista para integrarse a nuestro equipo en la sede de Escazú, San José, ubicada en Torre Médica Momentum.
UBICACIÓN:
Escazú, San José – Torre Médica Momentum
MODALIDAD:
Por turnos (a coordinar según disponibilidad)
REQUISITOS:
Título de Médico General válido en Costa Rica
Incorporación al Colegio de Médicos y Cirujanos de Costa Rica
Formación o experiencia en ecografía diagnóstica (abdominal, prostática, peneana, etc.)
Manejo del ecógrafo Sonoscape E3 (modelo deseable) – Se brinda capacitación interna
Deseable experiencia en ecografía doppler de pene
Buen trato con el paciente, responsabilidad y compromiso profesional
FUNCIONES:
Realizar estudios ecográficos según agenda médica (general, urológica, doppler)
Registrar hallazgos y emitir informes clínicos
Manejo correcto del equipo ecográfico y sus accesorios
Apoyo al equipo médico en procedimientos complementarios
Participación en reuniones clínicas y capacitaciones
CONDICIONES ECONÓMICAS:
Honorarios por turno / estudio realizado (PAGO EN DOLARES)
Contratación como servicio profesional (factura electrónica)
Oportunidad de desarrollo en una red médica en expansión
Infraestructura moderna, equipo Sonoscape E3 y ambiente profesional
Tipo de puesto: Freelance
Sueldo: ₡120,00 - ₡150,00 la hora
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Sé el primero en saberlo
Acerca de lo último Adt costa rica Empleos en Costa Rica !
medico general- costa rica
Hoy
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Insalud Costa Rica está en la búsqueda de un(a) Médico General para unirse a nuestro equipo, con vocación de servicio, compromiso y excelencia en la atención al paciente.
Lugar de trabajo: San Jose Costa Rica Momentum, Escazu
Horario: Lunes a sábado, de 9:00 a.m. a 5:00 p.m.
Modalidad: contrato en planilla según las normas de Costa Rica
Sueldo: $/. 1,400 a 1600
Funciones principales:
- Preparar a los pacientes para los procedimientos médicos.
- Atender inquietudes de los pacientes presencialmente, por teléfono o correo electrónico.
- Programar y confirmar citas, en caso sea necesario.
- Procesar y preparar informes médicos, si corresponde.
- Supervisar el cuidado y control de equipos biomédicos, materiales médicos y de consultorio.
- Cumplir con otras funciones asignadas por EL EMPLEADOR, relacionadas al puesto.
- Ejecutar actividades adicionales designadas por LA EMPRESA, en función a sus responsabilidades.
- Cumplir con los protocolos establecidos por la empresa en la atención de pacientes tratamientos brindados.
- Cumplir con los tiempos de atención según protocolos de la empresa.
Requisitos:
- Título de Médico General con idoneidad vigente en Costa Rica.
- Experiencia en consulta ambulatoria (deseable).
- Habilidades de comunicación, empatía y orientación al paciente.
- Responsabilidad, ética y compromiso profesional.
- Experiencia en extracción de muestras para enviar a procesamiento.
- Experiencia en ecografías Doppler y manejo de ecógrafo (CURSO DE ECOGRAFÍA)
Tipo de puesto: Tiempo completo
Sueldo: ₡1 400,00 - ₡1 600,00 al mes
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Ingeniero Civil - Costa Rica
Publicado hace 5 días
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Disponibilidad para viajar, contrato por prestación de servicios valor hora 40 USD
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INGENIERO ELECTRICO - COSTA RICA
Publicado hace 5 días
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