144 Ofertas de Amazon en Costa Rica
Amazon SEO Specialist
Hoy
Trabajo visto
Descripción Del Trabajo
Role: Amazon SEO Specialist
Hours: 8am - 4pm Mountain Standard Time (Full Time)
Hourly Wage: $6 - $10 (Open to negotiation based on experience)
Lago is looking for an experienced Amazon SEO Specialist to join our thriving marketing team. In this essential role, you will be responsible for optimizing our product listings on Amazon to ensure maximum visibility and profitability. Your expertise in Amazon's search algorithms and ranking strategies will play a crucial role in driving organic traffic to our listings and increasing conversion rates. You will conduct comprehensive keyword research, competitor analysis, and listing optimizations to create high-impact product descriptions and titles that resonate with our target audience. Collaborating closely with our marketing and product teams, you will develop strategies that align with our business objectives and range of products. Keeping up with trends in Amazon SEO and marketplace dynamics will enable you to maintain our competitive edge. If you have a passion for e-commerce and a proven track record in Amazon SEO, we invite you to apply and make a significant impact at Lago
Responsibilities- Conduct thorough Seller Central keyword research and implement high-ranking keywords in product titles, bullet points, descriptions, and backend search terms.
- Optimize product listings to improve rankings, click-through rates (CTR), and conversion rates (CVR).
- Monitor and analyze competitor strategies, trends, and industry best practices to enhance performance.
- Implement and manage A/B testing strategies to improve listing performance.
- Enhance product images, A+ content, and brand storefront for better customer engagement.
- Track and report on key performance metrics such as organic rankings, traffic, and sales conversions.
- Work closely with PPC teams to align SEO strategies with paid campaigns.
- Stay updated on Amazon algorithm changes and SEO best practices to ensure compliance and effectiveness.
- Proven experience in Amazon SEO and listing optimization.
- Strong understanding of Amazon's A9 algorithm and ranking factors.
- Proficiency in keyword research tools such as Helium 10, Jungle Scout, or MerchantWords.
- Experience with Amazon Seller Central and Brand Registry.
- Knowledge of HTML and copywriting best practices for product listings.
- Proficiency in Seller Central and a plus if also proficient in Vendor Central.
- Ability to work independently and manage multiple product categories efficiently.
Preferred Qualifications:
- Experience in Amazon advertising (PPC) and how it impacts organic rankings.
- Background in e-commerce, digital marketing, or a related field.
- Familiarity with AI-driven SEO tools and automation.
Remote Work: Work from anywhere—our team is global, and we value work-life balance.
Growth Opportunities: As a key player i you'll have the chance to shape your role and grow with us.
Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.
As part of our recruitment process, all candidates will be kindly asked to agree to Lago's Confidentiality and Non-Circumvention Agreement . This ensures a respectful and professional experience for everyone involved.
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Amazon Support Specialist
Hoy
Trabajo visto
Descripción Del Trabajo
About the Role:
We seek a skilled Amazon Support Specialist to provide clients with reliable support across various technical and tactical tasks. This role requires hands-on experience with Amazon Seller and Vendor Central, strong analytical skills, and the ability to deliver accurate, timely solutions that help clients succeed on Amazon.
Details:
- Full Time
- 100% Remote - No travel required.
Key Responsibilities:
- Run, analyze, and summarize Amazon PPC reports to highlight performance trends and provide clients with clear recommendations.
- Create, manage, and upload flat files for bulk product updates and catalog maintenance on behalf of clients.
- Audit client product listings for accuracy, compliance, and alignment with Amazon best practices.
- Optimize product listings for SEO, including keyword research and backend search term enhancements.
- Analyze Seller Central Business Reports and other data sources to deliver actionable insights that support client growth.
- Proactively monitor and resolve listing errors, suppressed listings, stranded inventory, and other account health issues.
- Partner with internal teams and clients to complete tactical tasks that drive account success.
- Maintain organized, client-ready records of tasks, reports, and updates.
- Communicate clearly and professionally with clients to manage expectations and provide timely progress updates.
Required Technical Skills & Qualifications:
- Hands-on experience with Amazon Seller Central and Vendor Central, including catalog management, flat file uploads, and issue resolution.
- Proficiency in Amazon PPC campaign reporting and Business Reports analysis to generate actionable insights.
- Strong knowledge of listing creation, SEO optimization, keyword research, and backend term management.
- Experience resolving suppressed listings, stranded inventory, and performance notifications.
- Intermediate to advanced skills in Excel/Google Sheets (pivot tables, VLOOKUPs, data cleaning, report formatting).
- Ability to identify trends, diagnose issues, and recommend solutions using data-driven insights.
- Excellent written and verbal communication to clearly explain updates, insights, and recommendations to clients.
- Accuracy in managing product data, compliance requirements, and task execution.
- Strong organizational skills with the ability to prioritize and handle multiple client accounts simultaneously.
Non-Technical Required Skills & Qualifications:
- Ability to troubleshoot complex account issues and propose practical solutions.
- Comfortable working in a fast-paced, changing environment with shifting client needs.
- Skilled in building trust and maintaining professional client communication.
- Team player who works well across departments to achieve client goals.
- Self-starter who proactively identifies opportunities for optimization and process improvements.
- Ability to connect data insights to strategic recommendations for clients.
Preferred Qualifications:
- Experience in a client-facing role within an agency or Amazon-focused service provider.
- Familiarity with third-party Amazon tools (e.g., Helium 10, Jungle Scout, Pacvue, DataHawk).
- Knowledge of Excel macros or Google App Scripts for automating reporting.
- Understanding of Amazon FBA and FBM workflows.
- Exposure to international Amazon marketplaces (EU, UK, CA, MX, JP, etc.).
- Experience supporting brand registry, A+ Content, and Storefront management.
- Knowledge of retail math metrics (ROI, ACOS, TACOS, contribution margin).
Who You Are:
- You thrive in a client-facing role, building trust and maintaining professional relationships.
- You are detail-oriented and organized, with the ability to manage multiple priorities simultaneously.
- You have strong analytical and problem-solving skills, using data to guide decisions.
- You are a clear communicator and can explain complex Amazon processes in simple terms.
- You are proactive and resourceful, taking initiative to resolve issues and optimize performance.
- You are passionate about helping brands succeed on Amazon and taking ownership of delivering results.
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Amazon Advertising Associate
Hoy
Trabajo visto
Descripción Del Trabajo
About Tiide Commerce
Located in Solana Beach, CA (steps from the beach), Tiide Commerce is a full service Amazon agency focusing on growing brands on Amazon. We partner with high growth brands aiming for excellence on Amazon. Tiide Commerce leverages 10+ years of eCommerce/Amazon experience, software, and creativity to maximize a brand's presence on Amazon.
Perks of Tiide Commerce:
- Work from home environment
- Unlimited PTO
- Growing, entrepreneurial company
About the Position
We've developed a system for optimizing a brand's presence on Amazon. This includes a mix of SEO, merchandising, advertising, problem solving, and client communication. You will be the day-to-day point of contact and driver of strategy for brands on Amazon.
Worst part of the job
-
We're moving at 1,000 mph We're growing quickly and always trying to stay on course. A lot will be thrown your way, but you will always have the resources to succeed.Best part of the job
-
You will be working directly with the founder and have a great opportunity to grow with an expanding company. If you're looking for a dynamic, entrepreneurial environment, this is your place. Also, you will get a crash course on all the ins and outs of Amazon. We work with some really cool brands too
Responsibilities
- Execute campaigns
-
Launch, monitor, and optimize Sponsored Products, Sponsored Brands, and Sponsored Display ads to drive growth.
- Keyword Research
-
Conduct keyword research, analyze competitors, and refine targeting to maximize ad efficiency.
- Track budgets
-
Manage daily and monthly spend, ensuring campaigns stay within budget while hitting KPIs.
- Report performance
-
Provide regular updates on ROAS, TACoS, CTR, conversion rate, and sales impact to internal teams and managers.
- Test & optimize
Adjust bids, creatives, and targeting strategies to improve performance over time.
Stay current
-
Keep up with Amazon ad updates, beta programs, and industry trends to recommend new opportunities.
- Collaborate
-
Work closely with brand managers to align advertising campaigns with broader account and brand objectives.
Core Qualifications:
- Previous Amazon advertising experience
- Extreme attention to detail and outstanding organizational skills
- Excellent written, verbal and interpersonal skills
- GREAT personal email management skills. i.e You respond fast to emails.
- Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment. Strong bias for action.
Bonus Qualifications
- Digital Agency Experience
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Account Manager, Amazon Advertising
Hoy
Trabajo visto
Descripción Del Trabajo
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Description
Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on , across our other owned and operated sites, on other high quality sites across the web, and on millions of devices. If you're interested in joining a rapidly growing organization, focused on a video-first strategy to build a unique, world-class advertising group with a relentless focus on the customer, you've come to the right place.
We are looking for a customer obsessed Account Manager to create strong first impressions with first-time advertisers. Account Managers play a critical role in our ability to prioritize both quality and speed to onboard net-new customers. In this role, you will partner closely with the Ad Sales account team to own the pre-launch activities that ensure campaigns and customers are set up for success. This role requires a high level of excellence to ensure our campaigns launch as planned to meet client expectations. This role is highly collaborative, working as an extension of the core account team: Account Executives, Sales Account Managers, and Creative & Campaign Managers.
Key job responsibilities
- Become a knowledgeable partner on Amazon Advertising solutions with revenue experience
- Partner with sales team to create media strategies and drive incremental revenue for advertisers who are new to Amazon Ads
- Manage end-to-end campaign launches including: strategizing and creating initial media plans, forecasting cross-product and cross-channel campaigns for optimal media mix, educating advertisers on creative and ad placement requirements/opportunities, SLAs, and product and budget nuances, and working cross functionally with Sales, Campaign & Creative Managers & Ad Operations to ensure accurate campaign booking and set up.
- Accelerate prospecting of first-time advertisers, owning responses to customers with requests for proposals (RFPs) from the prospecting pipeline
- Support product expansion through cross-channel forecasts and media proposals showcasing optimal media mix
- Provide sales team with support with prospecting new business by providing inventory forecasts across Amazon Ads suite
- Align with customer and sales team on customer KPIs and measurement set-up in order to ensure campaign success
- Partner with sales team to strategically grow accounts with additional spend potential by sending weekly upsells, sharing mid and end of campaign reporting, and owning campaign measurement analyses.
A day in the life
You will earn trust and foster frustration-free advertiser experiences by partnering with Amazon sales teams (AE, Sales AM, and CCM) to create media proposals for advertisers that are new to Amazon Ads. You will strategize and build media plans aimed at helping advertisers grow their business and marketing objectives while upholding our end customers' experience. You will work with internal stakeholders to deliver results that matter to our advertisers for long-term growth. Account Managers create media plans that will meet advertisers campaign goals and KPIs and identify any opportunities for Account Executives to present strategic upsells. You will oversee Amazon first-party and third-party measurement set up pre-launch before transitioning campaigns to Sales Account Managers and CCMs in order to ensure positive customer experience. After campaigns have launched, you will work to strategically grow accounts that have additional spend potential by proactively sharing campaign insights and reporting. The role provides a fast-paced environment that offers team members continual opportunities to learn, be curious and develop their skills.
About The Team
This role may support various categories/verticals based upon the needs of the Mid-Market business. Campaign Account Managers work with AEs, AMs, CCMs, AdOps, Measurement, among other teams to ensure flawless campaign execution.
Basic Qualifications
- 2+ years of digital advertising, sales or account management experience and client-facing role experience
- Experience in Omni-channel marketing, display, over-the-top (OTT), or search marketing
- Experience analyzing data and best practices to assess performance drivers
- Adept at solving problems that span business and technology
- High proficiency in Microsoft Excel
- Ability to convey messages, push-back when required and sustain relationships with internal stakeholders and clients.
Preferred Qualifications
- 3-5 years work experience in Advertising with experience owning Media Buying/Planning across Digital Advertising, eCommerce, and/or Linear Broadcast/Streaming TV focused roles.
- Bachelor's degree in Economics, Marketing, Advertising, Statistics, Engineering or Business
- Excellent organization, relationship-building and communication (written and verbal) skills
- Programmatic strategy and implementation experience
- Proven track record of delivering results and significantly contributing to advertiser revenue growth
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Amazon PPC Account Manager
Hoy
Trabajo visto
Descripción Del Trabajo
Amazon PPC Account Manager (Part-Time to Full-Time)
Location: Remote
Type: Part-Time to Full-Time Transition
About Prima Mode
Prima Mode is an Amazon-focused growth agency dedicated to helping health & beauty brands launch and scale their Amazon presence as a profitable and sustainable sales channel.
We are a full-service amazon agency offering everything from P&L analysis and SEO to PPC management, operational support, logistics, and creative strategy. Our clients include brands launching on Amazon for the first time as well as established brands looking to accelerate growth, meaning you'll work across a variety of accounts, each with unique challenges and opportunities.
As a growing startup, we're looking for someone ready to take ownership, grow alongside our team, and help us build a leading agency in the space.
The Role
We're seeking a skilled Amazon PPC Account Manager who is an expert in Amazon Advertising and has hands-on experience with Seller Central.
This role begins as a part-time position for the first three months, with the intention of transitioning to full-time as the role and responsibilities expand. You'll focus initially on PPC strategy and execution, with the opportunity to grow into client-facing work to account leadership to company leadership as the agency scales.
We're looking for someone who thrives in a fast-paced, startup environment and is hungry for responsibility, ready to help brands launch, grow, and scale on Amazon.
Key Responsibilities
- Build and manage Amazon PPC campaigns for a variety of health & beauty and CPG brands.
- Launch and optimize campaigns from the ground up, including setting up accounts for new brands.
- Conduct deep keyword research and develop data-driven ad strategies tailored to each brand's goals.
- Monitor, adjust, and scale bids and budgets to maximize ROI and drive sustainable growth.
- Analyze performance metrics and KPIs, providing detailed reporting and actionable insights.
- Partner with clients and internal teams to align on strategy, creative, and growth opportunities.
- Stay on top of Amazon Advertising trends (DSP, AMC) and best practices to keep campaigns competitive.
- Over time, grow into a client-facing role, helping manage relationships and guiding broader account strategy.
What We're Looking For
- Proven experience managing Amazon PPC campaigns, with a track record of growing brands on Amazon.
- Deep knowledge of Amazon Seller Central and Amazon Advertising Console.
- Experience launching accounts from scratch and building effective campaign structures.
- Strong analytical skills and the ability to translate data into clear insights and decisions.
- Understanding of business metrics such as ROI, ACOS, TACOS, and profitability.
- Ability to grow into client relationship skills.
- Self-starter with the ability to take ownership and work independently in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Experience with health & beauty or CPG brands is a plus and not required.
Why Join Prima Mode
- Be part of a growing startup where your work has a direct impact on the company's success.
- Ownership and autonomy to shape strategies and grow with the role.
- Work across a variety of accounts, from new launches to established brands.
- Opportunity to grow into a leadership position as the agency scales.
- Collaborative, entrepreneurial team environment.
Apply if you feel like you're great at PPC and can grow into all of the other mentioned items
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Amazon Virtual Assistant 376
Hoy
Trabajo visto
Descripción Del Trabajo
About the Company:
CGK Linens
is a leading US-based eCommerce company specializing in high-quality bedding products. With a strong commitment to delivering exceptional customer experiences, we manage complex international supply chain operations to ensure our products reach customers worldwide efficiently.
About the Role:
We're looking for a proactive and experienced
Amazon Virtual Assistant
who can take full ownership of catalog accuracy, troubleshoot listing issues, and resolve them swiftly. This role is ideal for someone who thrives in a fast-paced, remote environment and has extensive hands-on experience with Amazon flat files and Seller Central backend tools.
This is a
Full-Time remote
role.
We are looking for an Amazon Virtual Assistant , specifically with these requirements:
- Excellent English written and verbal communication skills (close to perfect or native-level).
- 3+ years of experience managing Amazon listings in Seller Central.
- Proven expertise with flat files for creating, updating, and troubleshooting listings (bulk uploads, parent/child variations, A+ content).
- Strong Excel skills and exceptional attention to detail.
- Demonstrated success in resolving suppressed, stranded, or miscategorized listings fast.
- Ability to communicate with Amazon Seller Support effectively and escalate issues as needed.
- Great organizational and time management skills.
- Self-starter with strong ownership, execution skills, and ability to work independently.
- Analytical mindset with a drive for accuracy and results.
- Experience monitoring and resolving backend catalog issues (e.g., attribute errors, policy violations, hijackers).
Your responsibility will include (but not limited to):
- Create, update, and manage product listings via flat files, including bulk uploads and advanced variations.
- Troubleshoot and fix suppressed, stranded, or incorrectly categorized listings.
- Manage backend attributes, optimize listing accuracy, and ensure consistency across marketplaces.
- Monitor listings for errors, hijackers, or policy violations and act swiftly.
- Work directly with Amazon Seller Support to resolve catalog issues and escalate when needed.
- Maintain accurate catalog data and audit regularly to prevent errors.
- Collaborate with internal stakeholders to align product content and technical listings.
- Investigate catalog bugs or backend system issues and resolve them efficiently.
Growth Opportunities/Perks:
- Become the go-to Amazon expert and owner of catalog health.
- Potential to grow into a senior or strategic catalog operations role.
- Work in a high-performance team that values independence, results, and trust.
- Fully remote position with flexible working hours once trained.
- Paid holidays and time off, depending on the country of residence.
- Be part of a company that encourages initiative and supports your growth.
This Position Is Perfect For You If…
You're a fast learner.
You'll be expected to quickly pick up our catalog structure, tools, and troubleshooting processes. Curiosity and resourcefulness are key.
You're super organized.
You can juggle priorities, track tasks across multiple marketplaces, and follow through without supervision. You thrive in a fast-paced environment where quality and speed both matter.
You love problem-solving.
You enjoy digging into technical issues, analyzing root causes, and implementing lasting fixes. You're not afraid of complex flat files or communicating with Amazon support.
Our hiring process is made up of four parts, so please be aware that you will need to dedicate time for a questionnaire, a video, and two 1-on-1 interviews.
Thank you for taking the time to consider this position. I look forward to hearing from you soon
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Account Manager, Amazon Advertising
Publicado hace 20 días
Trabajo visto
Descripción Del Trabajo
Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high quality sites across the web, and on millions of devices. If you're interested in joining a rapidly growing organization, focused on a video-first strategy to build a unique, world-class advertising group with a relentless focus on the customer, you've come to the right place.
We are looking for a customer obsessed Account Manager to create strong first impressions with first-time advertisers. Account Managers play a critical role in our ability to prioritize both quality and speed to onboard net-new customers. In this role, you will partner closely with the Ad Sales account team to own the pre-launch activities that ensure campaigns and customers are set up for success. This role requires a high level of excellence to ensure our campaigns launch as planned to meet client expectations. This role is highly collaborative, working as an extension of the core account team: Account Executives, Sales Account Managers, and Creative & Campaign Managers.
Key job responsibilities
- Become a knowledgeable partner on Amazon Advertising solutions with revenue experience
- Partner with sales team to create media strategies and drive incremental revenue for advertisers who are new to Amazon Ads
- Manage end-to-end campaign launches including: strategizing and creating initial media plans, forecasting cross-product and cross-channel campaigns for optimal media mix, educating advertisers on creative and ad placement requirements/opportunities, SLAs, and product and budget nuances, and working cross functionally with Sales, Campaign & Creative Managers & Ad Operations to ensure accurate campaign booking and set up.
- Accelerate prospecting of first-time advertisers, owning responses to customers with requests for proposals (RFPs) from the prospecting pipeline
- Support product expansion through cross-channel forecasts and media proposals showcasing optimal media mix
- Provide sales team with support with prospecting new business by providing inventory forecasts across Amazon Ads suite
- Align with customer and sales team on customer KPIs and measurement set-up in order to ensure campaign success
- Partner with sales team to strategically grow accounts with additional spend potential by sending weekly upsells, sharing mid and end of campaign reporting, and owning campaign measurement analyses.
A day in the life
You will earn trust and foster frustration-free advertiser experiences by partnering with Amazon sales teams (AE, Sales AM, and CCM) to create media proposals for advertisers that are new to Amazon Ads. You will strategize and build media plans aimed at helping advertisers grow their business and marketing objectives while upholding our end customers' experience. You will work with internal stakeholders to deliver results that matter to our advertisers for long-term growth. Account Managers create media plans that will meet advertisers campaign goals and KPIs and identify any opportunities for Account Executives to present strategic upsells. You will oversee Amazon first-party and third-party measurement set up pre-launch before transitioning campaigns to Sales Account Managers and CCMs in order to ensure positive customer experience. After campaigns have launched, you will work to strategically grow accounts that have additional spend potential by proactively sharing campaign insights and reporting. The role provides a fast-paced environment that offers team members continual opportunities to learn, be curious and develop their skills.
About the team
This role may support various categories/verticals based upon the needs of the Mid-Market business. Campaign Account Managers work with AEs, AMs, CCMs, AdOps, Measurement, among other teams to ensure flawless campaign execution.
Basic Qualifications
- 2+ years of digital advertising, sales or account management experience and client-facing role experience
- Experience in Omni-channel marketing, display, over-the-top (OTT), or search marketing
- Experience analyzing data and best practices to assess performance drivers
- Adept at solving problems that span business and technology
- High proficiency in Microsoft Excel
- Ability to convey messages, push-back when required and sustain relationships with internal stakeholders and clients.
Preferred Qualifications
- 3-5 years work experience in Advertising with experience owning Media Buying/Planning across Digital Advertising, eCommerce, and/or Linear Broadcast/Streaming TV focused roles.
- Bachelor's degree in Economics, Marketing, Advertising, Statistics, Engineering or Business
- Excellent organization, relationship-building and communication (written and verbal) skills
- Programmatic strategy and implementation experience
- Proven track record of delivering results and significantly contributing to advertiser revenue growth
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Amazon Agency Marketplace Operations Specialist
Hoy
Trabajo visto
Descripción Del Trabajo
WE ARE GROWING OUR TEAM
Job Description
Pirawna was founded in 2015 to help great consumer products grow on Amazon. We focus on marketing, listing optimization, inventory forecasting & management, and best-in-class seller strategies. Our business is growing rapidly, and we are looking for the best people to help us meet our fullest potential. Pirawna is fun, dynamic, and, most importantly, we love helping our clients succeed on Amazon.
Position Overview:
The Amazon Marketplace Ops Specialist will work directly with our Brand Growth Strategists and our VPs of Marketplace Operations to promote our clients' Amazon business and are responsible for driving conversion and traffic to achieve our Amazon objectives. The Amazon Marketplace Ops Specialist will be responsible for interfacing with a multitude of clients that each have their unique hodgepodge of demands.
Primary Job Functions:
- Work with the pirawna "Ops Team", clients, and to help deliver and accelerated sales trajectory for our clients while also delivering excellent customer support:
- Amazon Advertising (AA), formerly known as Amazon Marketing Services (AMS)
- Introduce clients to AA and develop strategies based on client's goals
- Set up/monitor/optimize/report on AA campaigns to clients
- Create AA brand pages/stores (working with clients to collect images and set up pages within Amazon templates)
A+ Content
- Build enhanced Amazon content pages (A+ content) that showcase competitive differentiation and cross-promotion
Promotions
- Help execute marketing promotions, online coupons, promo codes, etc.
- Report back on key promotional metrics with clients
Keyword optimizations
- Create best-in-class Amazon catalog pages with a focus on SEO (titles, bullet points, product description, hidden keywords)
Additional responsibilities
- Learn how to do basic catalog changes including image uploads, title changes, new item set-up, etc. to have a good understanding of Amazon's case log process
- Manage promotional budgets for multiple clients
- Optimize product sales potential through meaningful content and images
- Correspond and consult with clients via email, phone calls, in-person meetings, and reports
Qualifications:
• 1 years experience in at least some of the following areas (willing to train in areas to fill gaps):
- eCommerce channels, especially
- Marketing (online advertising experience a plus)
- Detail-oriented with strong organizational and project management skills
- Client/account management experience
- Demonstrated experience as an effective team member with strong communications skills, reliability/integrity/maturity, and ability to self-start
- Must be comfortable with the learning curve/constant change that comes with operating in a fast-moving, ever-changing world of Amazon
- Must be a team player. We are making strides in terms of process and efficiency, but we also need people willing to pitch in when needed and help us build processes
- Comfortable in spreadsheets and doing analysis
- Bachelor's Degree or higher preferred but not required if other skills can be demonstrated
- We operate on G-Suite (Gmail, G-Drive, Sheets, Presentations, Calendar, Drawings, etc); experience using G-Suite is a plus. At a minimum, must be adept at Excel, Word, and PowerPoint and willing to make the transition to G-Suite.
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Digital Media Senior Analyst, Amazon
Hoy
Trabajo visto
Descripción Del Trabajo
Kepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands and their consumers. We do this by acting as clients' agency of record, as their in-house team, or some hybrid of the two – and by harnessing data and technology across all paid digital media and data-driven CRM channels.
Kepler prides itself on being a great place to work. In fact, we're proud to share that AdAge recognized Kepler among the Best Place to Work in 2022, validating our investment in our team and our clients.
- We're transparent with our employees. You'll hear updates on company financials, how we're performing against bonus goals, and how we're responding to challenges we face.
- We're growing. For you, that means unparalleled growth opportunities and a role in shaping the direction of the company.
- We're fun. You'll work with and learn from the smartest people in the industry and have a blast doing it.
The Team
Kepler's Optimization and Innovation team (Digital Media Team) is made up of forward-thinking media traders, with ad platform optimization expertise across biddable media channels (including social, SEM, video/Advanced TV, and programmatic DSP media: audio, DOOH, native, display, etc.) and a keen sense of macro marketing, data policy, and technology trends.
This team is not simply a trading desk - you are a strategic biddable media expert, who will be client-facing, partner-facing, and seen as an internal expert for brainstorming future-proof ad tech solutions that drive client value and solve/automate internal workflow challenges.
The Role- Strong written and verbal client and internal communication
- Ability to make strategic and tactical recommendations independently with minimal input from peers and leaders
- Ability to troubleshoot and creatively problem-solve for client issues
- Understanding of the Amazon ecosystem from retail operations to A+ content to media and data/analytics
- Entrepreneurial mindset: ability to handle ambiguity and change, with the purpose of building a business and team.
- Priority Platform: Amazon DSP
- Ability to assess Amazon DSP's best practices and recommend adjustments where relevant to client businesses
- Moderate understanding of site tagging (Amazon Ad Tag)
Ability to walk through the essentials of implementation and event tagging at a high level (not required to implement directly)
Moderate understanding of ad tagging
Ability to understand purposes of client-provided ad tagging: adservers, ad verification partners, measurement partners, etc.
Understanding of essential Amazon Ad policies
in which cases are advertisers restricted from using certain types of data or inventory
What types of creative elements are likely to be flagged and rejected
Deep understanding of Amazon Owned & Operated inventory, including:
STV (Streaming TV), Prime Video, Twitch, and other video offerings
- Onsite display inventory and rough pricing / strategic purpose vs 3rd party inventory
- Activation of deals / guaranteed buys
Knowledge of managed-service-only offerings (e.g., Thursday night Football and other licensed live sports)
Moderate understanding of the programmatic ecosystem's 3rd party inventory
- what is an exchange, an SSP, data clean room, etc.
- How is Amazon Publisher Services differentiated
Secondary Platform: Amazon Ads (Amazon Search)
Ability to independently audit campaigns and set up new campaigns, assessing Amazon Ads best practices and recommend adjustments where relevant to client businesses
- Moderate understanding of brand registry and fulfillment options
- Deep understanding of buy box dynamics
- Deep understanding of ASIN structure and optimal grouping for sponsored ads/brands in your ad campaign
- Understanding of essential Amazon Ads policies
- Deep understanding of Amazon Seller and Vendor Central
- Deep understanding of Sponsored Ads, Sponsored Brands, and Sponsored Brand Videos - and the impact of each independently and with complementary upper funnel brand media.
- Moderate understanding of Amazon SEO, listing and Store optimization
Tertiary Platform: Amazon Marketing Cloud (AMC), Amazon's data clean room
Moderate understanding of use cases and benefits in audience strategy and segmentation, targeted media activation, and analytics/measurement
- Some hands-on experience with AMC is a bonus
Responsibilities
Be the primary point of contact for Kepler's Amazon team, servicing Amazon DSP, Amazon Marketing Cloud, Sponsored Ads, Amazon SEO/Store, and the burgeoning area of retail operations and digital shelf management: some clients will require consulting and training, while others require hands-on management of the campaigns.
Respond to email communication in a timely manner (24 hours / same day where possible) even if just to confirm receipt and next steps
- Hop on a call/zoom ad-hoc where necessary to help answer client questions, or to walk less-experienced clients through issues or QA
- Explain features / functionality where they lack experience
Make recommendations to help their campaigns be successful relative to the clients' stated goals
For Managed Service clients who require hands-on campaign management:
Translate new business conversations into a campaign strategy; present the proposal and build campaigns
- Delivery weekly/biweekly reporting across campaigns, on a zoom/call if required by the client in a format predetermined in initial conversations between Kepler/client
- Receive ad-hoc questions and requests from managed service clients and act upon them in a timely manner
Managed service clients may be DSP-only, DSP and Amazon Search, or Amazon Search only. Pending approval, search accounts may utilize an bid management partner like Pacvue that provides automation to streamline operations and accelerate campaign performance
Assist the administration of the business, especially as relative to the "pod" of clients
Forecast spend month by month for each client and input into revenue tracking document
- Assist CSM with billing issues where they apply to your clients and where your input is helpful
- Assist the account leads in select onboarding tasks for new clients in your "pod" as necessary
Ladder up opportunities for case studies or cross-team learnings from highly successful or educational client activations
Maintain regular contact with key Amazon support resources and request help as needed. Roles include but are not limited to:Partner Development Manager, Programmatic Solutions Consultant, and other Account Executives.
More About Kepler
Benefits & Perks
- Competitive health and dental benefits
- Tuition reimbursement and training stipend
- Hybrid Office/WFH Schedules: office supplies, internet, and phone stipend
- "Work from Anywhere" 4 weeks per year
- Stocked kitchen, and other team outings
- Collaborative and friendly work space, easily commutable location
- Volunteering & altruism opportunities
- Team building lunches and events, and company celebrations: Summer, Halloween, Holidays, and many multicultural holidays recognized/celebrated
- If something is important to you that's not listed here, let us know
Career & Development Focus
- Ongoing learning and development for education opportunities such as webinars, books, classes, relevant conferences and events
- Opportunities to pursue business related side projects and Hackathons
- Environment of learning from peers, including 30+ class training program, Kepler University, powered by Center of Excellence and Tiger Team subject matter expert groups
- Opportunity to work with cutting edge technology and industry thought leaders
- Kepler Rocket Mentorship Program: beneficial for the development of both mentors and mentees
- All applications must include a Resume & Cover Letter in English to be considered.
Kepler is a people first organization. If this roles piques your interest but you may not check every box, we still encourage you to apply Studies show that imposter syndrome can prevent women and people of color from applying unless they meet every single qualification. We welcome all who are interested to apply, you just might be a great candidate for this role or others.
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Customer Growth Manager, Amazon Shipping
Publicado hace 19 días
Trabajo visto
Descripción Del Trabajo
This is an exciting opportunity to join a new emerging business in transportation. We are a startup team looking for a highly driven, entrepreneurial, analytical and customer-obsessed Customer Growth Manager (CGM) to provide operational and relationship support to high-volume shippers. This role plays a critical part in ensuring the success and satisfaction of Amazon Shipping partners by managing key escalations, providing proactive insights, and delivering a seamless support experience.
The CGM will work closely with onshore CGMs.
Key job responsibilities
CGMs support shippers by resolving issues and driving improvements across six primary categories:
1. Pickup Support-Resolve missed, delayed, or urgent pickup requests. Minimize shipper disruptions through timely coordination and response
2. Tracking and Delivery Resolution- Investigate tracking anomalies and delivery delays. Provide clear and accurate updates to shippers. Support recipient satisfaction by resolving delivery concerns
3. Billing & Account Management-Address invoicing discrepancies and payment processing issues. Monitor invoice limits and account configurations. Manage updates to warehouse addresses and contact points
4. Claims Assistance-Guide shippers through the compensation process for lost, damaged, or delayed packages. Review denied claims and ensure adherence to Amazon policy
5. Proactive Account Optimization-Conduct data analysis to identify trends and growth opportunities. Deliver insights via Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs). Promote awareness and usage of self-service tools and best practices
6. Complex or Cross-functional Escalations- Manage escalations that span multiple functions or require unique resolution paths. Partner with internal teams to resolve issues such as property damage, vendor mis-shipments, drop trailer incidents, or API integration errors.
A day in the life
Engage both internally and externally to Amazon to understand key customer pain points and generate strategic and impactful solutions.
Basic Qualifications
- Bachelor's degree, or MBA in supply chain management, operations, engineering, analytics or related field
- 2+ years of customer support experience, or experience in leadership or account management positions
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience troubleshooting and documenting findings
- Experience working cross functionally across several teams
- Knowledge of customer experience, listening to customers' voice and work backwards to improve business process and operations
Preferred Qualifications
- Experience with startups or large enterprise customers
- Experience with advanced use of Excel and using statistical analysis applications
- Familiarity with Amazon Transportation Services (ATS) or logistics systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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