62 Ofertas de Amazon en Costa Rica
Sales Team Manager, Amazon Business, Amazon
San Jose, Heredia
Amzn Support Srvcs Costa Rica
Hoy
Trabajo visto
Descripción Del Trabajo
3+ years of B2B experience
- 5+ years people management experience leading a team of 10+ people in several industries such as Sales, Operations, Renewals, etc.
- Proven experience working on developing plans and coaching for direct reports.
- Proficient on English Language (Written and spoken)
- Experience working on strategy creation with for larger teams. Including experience on negotiating complex deals and solution based model (analyze data sets, identify issues, and recommend solutions).
- Experience on leading stakeholder engagements with senior and international leaders.
Job summary
Come be a part of a rapidly expanding $25 billion-dollar global business as a Sales team Manager at Amazon Business. At Amazon Business (AB), we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the business to business(B2B) space developing innovative purchasing and procurement solutions to help businesses and organizations re-image buying.
Our team is dedicated to develop solutions inclusive of an expanded online store that combines the selection, convenience, and value customers have come to know and love from Amazon, with new features and unique benefits tailored to customers in the commercial sector.
As Sales Manager, you will be having the opportunity to:
- Be in charge of a team highly determined Customer Advisors and/or
- 5+ years people management experience leading a team of 10+ people in several industries such as Sales, Operations, Renewals, etc.
- Proven experience working on developing plans and coaching for direct reports.
- Proficient on English Language (Written and spoken)
- Experience working on strategy creation with for larger teams. Including experience on negotiating complex deals and solution based model (analyze data sets, identify issues, and recommend solutions).
- Experience on leading stakeholder engagements with senior and international leaders.
Job summary
Come be a part of a rapidly expanding $25 billion-dollar global business as a Sales team Manager at Amazon Business. At Amazon Business (AB), we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the business to business(B2B) space developing innovative purchasing and procurement solutions to help businesses and organizations re-image buying.
Our team is dedicated to develop solutions inclusive of an expanded online store that combines the selection, convenience, and value customers have come to know and love from Amazon, with new features and unique benefits tailored to customers in the commercial sector.
As Sales Manager, you will be having the opportunity to:
- Be in charge of a team highly determined Customer Advisors and/or
Lo sentimos, este trabajo no está disponible en su región
0
Amazon Fresh Process Expert
San Jose, Heredia
Amzn Support Srvcs Costa Rica
Hoy
Trabajo visto
Descripción Del Trabajo
+ 4 years of merchant-service experience or customer-service experience
- 2-3+ years of previous experience as an
- 2-3+ years of previous experience as an
Lo sentimos, este trabajo no está disponible en su región
1
Account Representative , Amazon Business Seller Assist
San Jose, Heredia
Amazon
Publicado hace 14 días
Trabajo visto
Descripción Del Trabajo
Description
Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.
Are you ready for the next step in your career building on your skills as a leader, innovator, and collaborator? Are you ready to work with colleagues that will inspire and challenge you to have fun, work hard and make history? Are you ready to help unlock a $2 trillion (yes trillion) business opportunity for Amazon? We may have a role for you.
The Amazon Business (AB) Seller team is driving the next wave of growth for our Business Customers' purchasing needs, by innovating across a broad spectrum of functions including expanding our selection, offering everyday low prices, improving the world-class delivery, and providing exceptional convenience. We are disrupting the status quo by delivering new, efficient purchasing solutions to individual proprietors, to small-medium businesses, to global organizations (and everything in between).
In this role you will be working with Sellers to broaden our selection of items in the AB marketplace. Focusing on the depth and breadth of selection you will work with a moderate volume of AB Sellers to drive the business forward and maximize each opportunity. As a valued contributor and business owner, the expectation is you handle each
Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.
Are you ready for the next step in your career building on your skills as a leader, innovator, and collaborator? Are you ready to work with colleagues that will inspire and challenge you to have fun, work hard and make history? Are you ready to help unlock a $2 trillion (yes trillion) business opportunity for Amazon? We may have a role for you.
The Amazon Business (AB) Seller team is driving the next wave of growth for our Business Customers' purchasing needs, by innovating across a broad spectrum of functions including expanding our selection, offering everyday low prices, improving the world-class delivery, and providing exceptional convenience. We are disrupting the status quo by delivering new, efficient purchasing solutions to individual proprietors, to small-medium businesses, to global organizations (and everything in between).
In this role you will be working with Sellers to broaden our selection of items in the AB marketplace. Focusing on the depth and breadth of selection you will work with a moderate volume of AB Sellers to drive the business forward and maximize each opportunity. As a valued contributor and business owner, the expectation is you handle each
Lo sentimos, este trabajo no está disponible en su región
2
Team Manager, Amazon Artificial General Intelligence (AGI)
Heredia, Heredia
Amazon
Publicado hace 18 días
Trabajo visto
Descripción Del Trabajo
Description
Join the Frontline of AI and Machine Learning!
Are you passionate about shaping the future of artificial intelligence? Our innovative team is at the vanguard of machine learning technology, delivering high-quality data solutions that power the next generation of AI models. We're revolutionizing user experiences through advanced Machine Learning (ML) applications.
Key job responsibilities
We're looking for a forward-thinking Team Manager to lead our operations in Speech and Language Solutions (SLS). In this role, as Team Manager, your key responsibilities will be:
- Manages team size of approximately 25 ML Data Associates.
- Responsible for known SLAs and task completion targets (within provided capacity) for specific customers, workflows and delivery priorities.
- Ensures ML data workflows are quality compliant. Analyzes ML data, tickets, productivity and efficiency metrics. Highlights trends, gaps, etc. Provides status reports.
- Identifies risks and ensures escalations reach the right people. Adherence to confidentiality and compliance requirements.
- Liaise with Program Management and other global operations team leads to managing risks & proposing mitigation strategies.
- Provide regular, formal & informal feedback/coaching direct reports on demonstrating leadership principles in their role.
- Identify and help implement process-related improvement using methodologies such as Kaizen, Six Sigma, or Lean.
- Presents data in business meetings/reviews.
- Demonstrated passion for delivering a positive customer experience and maintain composure in ambiguous and difficult situations.
- Communicate effectively in Spanish and English.
If you're ready to make a significant impact in the world of AI and lead a team on the Frontline of Speech and Language Technology, we want to hear from you. Join us in shaping the future of artificial intelligence!
Basic Qualifications
- Bachelor's degree in a relevant field, such as Business Administration, Computer Science, Engineering, Social Sciences, Education, Translation and Interpretation, Communication or advanced college education or experience in a Leadership or related position with management.
- 2+ years of demonstrated people management/ leadership role with 15-20 direct reports on any organization within Amazon.
- Strong proficiency in English and Spanish across verbal, written, reading, and comprehension skills.
- Demonstrated people management/ leadership role with 15-20 direct reports.
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
- Experience in managing process and operational escalations.
- Microsoft Office proficiency and ability to pull data from numerous databases and perform analysis as needed.
- Organizational skills with exceptional follow-through and attention to detail. - Demonstrated adaptability to a constant and fast paced environment.
- Remarkable analytical, problem solving, logical reasoning and people skills.
- Excellent communication, strong organizational skills and very detail oriented.
Preferred Qualifications
- Experience with process improvement/quality control tools and methods.
- Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues.
- Strong proficiency in Portuguese across verbal, written, reading, and comprehension skills.
- Strong interest in hiring and developing people in their respective roles.
- Leadership experience in coaching and performance management.
- Experience with aspects of speech and language technology, Machine Learning, and Large Language Models. - Demonstrated experience leading AI/AGI initiatives at a supervisory level
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Join the Frontline of AI and Machine Learning!
Are you passionate about shaping the future of artificial intelligence? Our innovative team is at the vanguard of machine learning technology, delivering high-quality data solutions that power the next generation of AI models. We're revolutionizing user experiences through advanced Machine Learning (ML) applications.
Key job responsibilities
We're looking for a forward-thinking Team Manager to lead our operations in Speech and Language Solutions (SLS). In this role, as Team Manager, your key responsibilities will be:
- Manages team size of approximately 25 ML Data Associates.
- Responsible for known SLAs and task completion targets (within provided capacity) for specific customers, workflows and delivery priorities.
- Ensures ML data workflows are quality compliant. Analyzes ML data, tickets, productivity and efficiency metrics. Highlights trends, gaps, etc. Provides status reports.
- Identifies risks and ensures escalations reach the right people. Adherence to confidentiality and compliance requirements.
- Liaise with Program Management and other global operations team leads to managing risks & proposing mitigation strategies.
- Provide regular, formal & informal feedback/coaching direct reports on demonstrating leadership principles in their role.
- Identify and help implement process-related improvement using methodologies such as Kaizen, Six Sigma, or Lean.
- Presents data in business meetings/reviews.
- Demonstrated passion for delivering a positive customer experience and maintain composure in ambiguous and difficult situations.
- Communicate effectively in Spanish and English.
If you're ready to make a significant impact in the world of AI and lead a team on the Frontline of Speech and Language Technology, we want to hear from you. Join us in shaping the future of artificial intelligence!
Basic Qualifications
- Bachelor's degree in a relevant field, such as Business Administration, Computer Science, Engineering, Social Sciences, Education, Translation and Interpretation, Communication or advanced college education or experience in a Leadership or related position with management.
- 2+ years of demonstrated people management/ leadership role with 15-20 direct reports on any organization within Amazon.
- Strong proficiency in English and Spanish across verbal, written, reading, and comprehension skills.
- Demonstrated people management/ leadership role with 15-20 direct reports.
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
- Experience in managing process and operational escalations.
- Microsoft Office proficiency and ability to pull data from numerous databases and perform analysis as needed.
- Organizational skills with exceptional follow-through and attention to detail. - Demonstrated adaptability to a constant and fast paced environment.
- Remarkable analytical, problem solving, logical reasoning and people skills.
- Excellent communication, strong organizational skills and very detail oriented.
Preferred Qualifications
- Experience with process improvement/quality control tools and methods.
- Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues.
- Strong proficiency in Portuguese across verbal, written, reading, and comprehension skills.
- Strong interest in hiring and developing people in their respective roles.
- Leadership experience in coaching and performance management.
- Experience with aspects of speech and language technology, Machine Learning, and Large Language Models. - Demonstrated experience leading AI/AGI initiatives at a supervisory level
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Lo sentimos, este trabajo no está disponible en su región
3
Site Leader - Seller Ops Support, Amazon Business
San Jose, Heredia
Amzn Support Srvcs Costa Rica
Hoy
Trabajo visto
Descripción Del Trabajo
7+ years’ experience as People Manager (leading people) including other people managers
- Proficient on English Language (Written and spoken) and Spanish (Written and spoken)
- Bachelor’s degree (university degree) in business, accounting, marketing, engineering or related discipline
- Experience on leading stakeholder engagements and presentations with senior and international leaders
- Experience in a large multi-national companies - environment.
Job summary
Are you ready for the next step in your career building on your skills as a leader, innovator, and collaborator? Are you ready to work with colleagues that will inspire and challenge you to have fun, work hard and make history? You might be our next Amazon Business - Seller Ops Support Site Leader.
The Amazon Business (AB) seller marketplace team is driving the next wave of growth for our Business Customers’ (Enterprise and Small and Medium Businesses) purchasing needs, by relentlessly innovating across a broad spectrum of functions including expanding our selection, offering everyday low prices, improving the world-class delivery, and providing exceptional convenience.
Our team delivers new, efficient purchasing solutions to individual proprietors, to small-medium businesses, to global organizations (and everything in between).
As a Site Leader of Amazon Business Seller Ops Support, you will be having the opportunity to:
- Leadership - Lead a team of skill leadership members; includes but not limited to People Managers and Program Managers who are in charge or work alongside Specialist, leads &
- Proficient on English Language (Written and spoken) and Spanish (Written and spoken)
- Bachelor’s degree (university degree) in business, accounting, marketing, engineering or related discipline
- Experience on leading stakeholder engagements and presentations with senior and international leaders
- Experience in a large multi-national companies - environment.
Job summary
Are you ready for the next step in your career building on your skills as a leader, innovator, and collaborator? Are you ready to work with colleagues that will inspire and challenge you to have fun, work hard and make history? You might be our next Amazon Business - Seller Ops Support Site Leader.
The Amazon Business (AB) seller marketplace team is driving the next wave of growth for our Business Customers’ (Enterprise and Small and Medium Businesses) purchasing needs, by relentlessly innovating across a broad spectrum of functions including expanding our selection, offering everyday low prices, improving the world-class delivery, and providing exceptional convenience.
Our team delivers new, efficient purchasing solutions to individual proprietors, to small-medium businesses, to global organizations (and everything in between).
As a Site Leader of Amazon Business Seller Ops Support, you will be having the opportunity to:
- Leadership - Lead a team of skill leadership members; includes but not limited to People Managers and Program Managers who are in charge or work alongside Specialist, leads &
Lo sentimos, este trabajo no está disponible en su región
4
Account Manager - Paid Essentials Accounts, Amazon Marketplace Paid Services
San Jose, Heredia
Amazon
Publicado hace 17 días
Trabajo visto
Descripción Del Trabajo
Description
The Amazon Marketplace Paid Services (SAS) organization is seeking for an
The Amazon Marketplace Paid Services (SAS) organization is seeking for an
Lo sentimos, este trabajo no está disponible en su región
5
Sr Site Leader, Amazon GenAI Data Serv Ops, AGI-DS Ops
Heredia, Heredia
Amazon
Publicado hace 19 días
Trabajo visto
Descripción Del Trabajo
Description
Amazon is seeking a Senior Site Leader to lead our Amazon General Intelligence Data Services operations in Costa Rica. This is a high-impact leadership role responsible for site strategy, operations delivery, and team development across a large-scale, high-performing organization. The successful candidate will drive productivity, efficiency, and quality of data services that power Amazon's most innovative Gen AI and ML products-most notably Nova, and Alexa+.
Key job responsibilities
- Set and drive the overall site strategy, ensuring effective coordination, service delivery, and operational performance.
- Define team vision and culture, manage individual and team performance goals, and ensure adherence to service levels and schedules to support our Scientists and Customers
- Partner cross-functionally to build input-focused operational plans that align with key business measures.
- Foster a culture of accountability, transparency, and collaboration, with a focus on root-cause problem-solving.
- Advocate for system and process improvements that benefit product teams, stakeholders, and operations.
- Implement bar-raising hiring and development programs, and build clear career paths for site team members.
- Inspire innovation on the front lines, encouraging creative problem solving, ownership, and calculated risk-taking.
- Establish closed-loop feedback mechanisms that empower Data Associates to suggest and influence process improvements.
- Promote a coaching culture, offering both formal and informal development opportunities across the organization.
- Champion diversity and inclusion, ensuring a respectful, responsive, and supportive work environment.
- Deliver continuous improvement across operations, quality, productivity, cost, customer experience, and people metrics.
- Build strong partnerships with internal and external stakeholders to solve pain points and improve the DA experience.
- Drive employee engagement and retention, measured by improvements in attrition and survey results.
About the team
Amazon strives to be the world's most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. The AGI Data Services team is part of Alexa Machine Learning organization that provides speech recognition capabilities for a variety of Amazon products and searches, most visibly, the recently launched Amazon Echo product. We provide secure, flexible, cost effective, and high-quality data labeling services to our customers, that enables them to build advanced ML models.
Basic Qualifications
- MSc in Engineering, Management, or similar fields.
- 10+ years of operations (manufacturing, logistics, services) and people leadership experience, including 3+ years in a senior management role within fast-paced, customer-obsessed environments.
- Proven ability to scale large teams while driving high performance, engagement, and operational excellence.
- Strong strategic planning and execution skills, with experience owning cost centers, leading cross-functional initiatives, and driving process improvements.
- Demonstrated ability to hire, develop, and retain top talent, build succession plans, and foster a culture of accountability and continuous improvement.
- Data-driven decision-maker with excellent communication skills, sound judgment, and a passion for innovation, customer focus, and high standards.
Preferred Qualifications
- MBA or Master's degree in a relevant field.
- Familiarity machine learning.
- Ability to deal with ambiguity and adapt to change quickly.
- Lean Six Sigma Black Belt certified
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is seeking a Senior Site Leader to lead our Amazon General Intelligence Data Services operations in Costa Rica. This is a high-impact leadership role responsible for site strategy, operations delivery, and team development across a large-scale, high-performing organization. The successful candidate will drive productivity, efficiency, and quality of data services that power Amazon's most innovative Gen AI and ML products-most notably Nova, and Alexa+.
Key job responsibilities
- Set and drive the overall site strategy, ensuring effective coordination, service delivery, and operational performance.
- Define team vision and culture, manage individual and team performance goals, and ensure adherence to service levels and schedules to support our Scientists and Customers
- Partner cross-functionally to build input-focused operational plans that align with key business measures.
- Foster a culture of accountability, transparency, and collaboration, with a focus on root-cause problem-solving.
- Advocate for system and process improvements that benefit product teams, stakeholders, and operations.
- Implement bar-raising hiring and development programs, and build clear career paths for site team members.
- Inspire innovation on the front lines, encouraging creative problem solving, ownership, and calculated risk-taking.
- Establish closed-loop feedback mechanisms that empower Data Associates to suggest and influence process improvements.
- Promote a coaching culture, offering both formal and informal development opportunities across the organization.
- Champion diversity and inclusion, ensuring a respectful, responsive, and supportive work environment.
- Deliver continuous improvement across operations, quality, productivity, cost, customer experience, and people metrics.
- Build strong partnerships with internal and external stakeholders to solve pain points and improve the DA experience.
- Drive employee engagement and retention, measured by improvements in attrition and survey results.
About the team
Amazon strives to be the world's most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. The AGI Data Services team is part of Alexa Machine Learning organization that provides speech recognition capabilities for a variety of Amazon products and searches, most visibly, the recently launched Amazon Echo product. We provide secure, flexible, cost effective, and high-quality data labeling services to our customers, that enables them to build advanced ML models.
Basic Qualifications
- MSc in Engineering, Management, or similar fields.
- 10+ years of operations (manufacturing, logistics, services) and people leadership experience, including 3+ years in a senior management role within fast-paced, customer-obsessed environments.
- Proven ability to scale large teams while driving high performance, engagement, and operational excellence.
- Strong strategic planning and execution skills, with experience owning cost centers, leading cross-functional initiatives, and driving process improvements.
- Demonstrated ability to hire, develop, and retain top talent, build succession plans, and foster a culture of accountability and continuous improvement.
- Data-driven decision-maker with excellent communication skills, sound judgment, and a passion for innovation, customer focus, and high standards.
Preferred Qualifications
- MBA or Master's degree in a relevant field.
- Familiarity machine learning.
- Ability to deal with ambiguity and adapt to change quickly.
- Lean Six Sigma Black Belt certified
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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6
Customer Service Representative
Heredia, Heredia
Cognizant
Publicado hace 2 días
Trabajo visto
Descripción Del Trabajo
**Job Summary**
We are seeking a dedicated Policy Servicing Specialist with 2 to 6 years of experience to join our team. The ideal candidate will have expertise in MS Office and a strong understanding of policy servicing processes. Experience in Life and Annuities Insurance is a plus. This role requires excellent communication skills in English and the ability to work from our office during day shifts.
**Responsibilities**
+ Manage and process policy servicing requests efficiently to ensure timely and accurate service delivery.
+ Collaborate with team members to resolve policy-related inquiries and issues enhancing customer satisfaction.
+ Utilize MS Office tools to maintain and update policy records ensuring data accuracy and integrity.
+ Analyze policy documents to identify discrepancies and implement corrective actions as needed.
+ Communicate effectively with clients and stakeholders to provide updates and gather necessary information.
+ Support the development and implementation of process improvements to optimize policy servicing operations.
+ Coordinate with internal departments to facilitate seamless policy changes and updates.
+ Monitor and report on policy servicing metrics to track performance and identify areas for improvement.
+ Ensure compliance with company policies and industry regulations in all policy servicing activities.
+ Provide training and guidance to junior team members to enhance their skills and knowledge.
+ Participate in team meetings and contribute to strategic discussions on policy servicing enhancements.
+ Maintain a high level of professionalism and confidentiality in handling sensitive policy information.
+ Stay updated on industry trends and best practices to continuously improve service delivery.
**Qualifications**
+ Demonstrate proficiency in MS Office applications to manage policy data effectively.
+ Exhibit strong analytical skills to identify and resolve policy discrepancies.
+ Possess excellent communication skills in English for effective client interactions.
+ Have a background in Life and Annuities Insurance to enhance domain understanding.
+ Show a commitment to continuous learning and professional development.
+ Display strong organizational skills to manage multiple policy servicing tasks efficiently.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We are seeking a dedicated Policy Servicing Specialist with 2 to 6 years of experience to join our team. The ideal candidate will have expertise in MS Office and a strong understanding of policy servicing processes. Experience in Life and Annuities Insurance is a plus. This role requires excellent communication skills in English and the ability to work from our office during day shifts.
**Responsibilities**
+ Manage and process policy servicing requests efficiently to ensure timely and accurate service delivery.
+ Collaborate with team members to resolve policy-related inquiries and issues enhancing customer satisfaction.
+ Utilize MS Office tools to maintain and update policy records ensuring data accuracy and integrity.
+ Analyze policy documents to identify discrepancies and implement corrective actions as needed.
+ Communicate effectively with clients and stakeholders to provide updates and gather necessary information.
+ Support the development and implementation of process improvements to optimize policy servicing operations.
+ Coordinate with internal departments to facilitate seamless policy changes and updates.
+ Monitor and report on policy servicing metrics to track performance and identify areas for improvement.
+ Ensure compliance with company policies and industry regulations in all policy servicing activities.
+ Provide training and guidance to junior team members to enhance their skills and knowledge.
+ Participate in team meetings and contribute to strategic discussions on policy servicing enhancements.
+ Maintain a high level of professionalism and confidentiality in handling sensitive policy information.
+ Stay updated on industry trends and best practices to continuously improve service delivery.
**Qualifications**
+ Demonstrate proficiency in MS Office applications to manage policy data effectively.
+ Exhibit strong analytical skills to identify and resolve policy discrepancies.
+ Possess excellent communication skills in English for effective client interactions.
+ Have a background in Life and Annuities Insurance to enhance domain understanding.
+ Show a commitment to continuous learning and professional development.
+ Display strong organizational skills to manage multiple policy servicing tasks efficiently.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Lo sentimos, este trabajo no está disponible en su región
7
Customer Service Representative
Heredia, Heredia
Cognizant
Publicado hace 2 días
Trabajo visto
Descripción Del Trabajo
**Job Summary**
We are seeking a skilled SME-Customer Service PR with 2 to 3 years of experience to join our team. The ideal candidate will excel in Customer Service Management and MS Excel with a strong focus on enhancing customer and user experiences. This work-from-home position requires a proactive approach to managing customer interactions and improving service delivery during day shifts.
**Responsibilities**
+ Manage customer inquiries efficiently to ensure high satisfaction levels.
+ Utilize MS Excel to analyze customer data and generate insightful reports.
+ Collaborate with cross-functional teams to enhance customer service processes.
+ Develop strategies to improve customer experience and retention.
+ Provide timely and accurate information to customers regarding products and services.
+ Implement feedback mechanisms to gather customer insights and drive improvements.
+ Monitor customer service metrics and identify areas for improvement.
+ Assist in the development of training materials for customer service representatives.
+ Ensure compliance with company policies and procedures in all customer interactions.
+ Support the implementation of new customer service technologies and tools.
+ Facilitate communication between customers and internal teams to resolve issues.
+ Contribute to the creation of a positive and efficient work-from-home environment.
+ Maintain up-to-date knowledge of industry trends and best practices. Qualifications
+ Demonstrate proficiency in Customer Service Management and MS Excel.
+ Exhibit strong analytical skills to interpret customer data effectively.
+ Possess excellent communication and interpersonal skills.
+ Show a keen understanding of customer and user experience principles.
+ Display the ability to work independently and manage time effectively.
+ Have a proactive approach to problem-solving and process improvement.
+ Be adaptable to changing customer needs and service environments.
**Certifications Required**
Certified Customer Service Professional (CCSP) Microsoft Office Specialist (MOS) in Excel
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We are seeking a skilled SME-Customer Service PR with 2 to 3 years of experience to join our team. The ideal candidate will excel in Customer Service Management and MS Excel with a strong focus on enhancing customer and user experiences. This work-from-home position requires a proactive approach to managing customer interactions and improving service delivery during day shifts.
**Responsibilities**
+ Manage customer inquiries efficiently to ensure high satisfaction levels.
+ Utilize MS Excel to analyze customer data and generate insightful reports.
+ Collaborate with cross-functional teams to enhance customer service processes.
+ Develop strategies to improve customer experience and retention.
+ Provide timely and accurate information to customers regarding products and services.
+ Implement feedback mechanisms to gather customer insights and drive improvements.
+ Monitor customer service metrics and identify areas for improvement.
+ Assist in the development of training materials for customer service representatives.
+ Ensure compliance with company policies and procedures in all customer interactions.
+ Support the implementation of new customer service technologies and tools.
+ Facilitate communication between customers and internal teams to resolve issues.
+ Contribute to the creation of a positive and efficient work-from-home environment.
+ Maintain up-to-date knowledge of industry trends and best practices. Qualifications
+ Demonstrate proficiency in Customer Service Management and MS Excel.
+ Exhibit strong analytical skills to interpret customer data effectively.
+ Possess excellent communication and interpersonal skills.
+ Show a keen understanding of customer and user experience principles.
+ Display the ability to work independently and manage time effectively.
+ Have a proactive approach to problem-solving and process improvement.
+ Be adaptable to changing customer needs and service environments.
**Certifications Required**
Certified Customer Service Professional (CCSP) Microsoft Office Specialist (MOS) in Excel
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Lo sentimos, este trabajo no está disponible en su región
8
SME - Customer Service
Heredia, Heredia
Cognizant
Publicado hace 2 días
Trabajo visto
Descripción Del Trabajo
**Job Summary**
We are seeking a skilled SME-Customer Service PR with 2 to 3 years of experience to join our team. The ideal candidate will excel in Customer Service Management and MS Excel with a strong focus on enhancing customer and user experiences. This work-from-home position requires a proactive approach to managing customer interactions and improving service delivery during day shifts.
**Responsibilities**
+ Manage customer inquiries efficiently to ensure high satisfaction levels.
+ Utilize MS Excel to analyze customer data and generate insightful reports.
+ Collaborate with cross-functional teams to enhance customer service processes.
+ Develop strategies to improve customer experience and retention.
+ Provide timely and accurate information to customers regarding products and services.
+ Implement feedback mechanisms to gather customer insights and drive improvements.
+ Monitor customer service metrics and identify areas for improvement.
+ Assist in the development of training materials for customer service representatives.
+ Ensure compliance with company policies and procedures in all customer interactions.
+ Support the implementation of new customer service technologies and tools.
+ Facilitate communication between customers and internal teams to resolve issues.
+ Contribute to the creation of a positive and efficient work-from-home environment.
+ Maintain up-to-date knowledge of industry trends and best practices. Qualifications
+ Demonstrate proficiency in Customer Service Management and MS Excel.
+ Exhibit strong analytical skills to interpret customer data effectively.
+ Possess excellent communication and interpersonal skills.
+ Show a keen understanding of customer and user experience principles.
+ Display the ability to work independently and manage time effectively.
+ Have a proactive approach to problem-solving and process improvement.
+ Be adaptable to changing customer needs and service environments.
**Certifications Required**
Certified Customer Service Professional (CCSP) Microsoft Office Specialist (MOS) in Excel
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We are seeking a skilled SME-Customer Service PR with 2 to 3 years of experience to join our team. The ideal candidate will excel in Customer Service Management and MS Excel with a strong focus on enhancing customer and user experiences. This work-from-home position requires a proactive approach to managing customer interactions and improving service delivery during day shifts.
**Responsibilities**
+ Manage customer inquiries efficiently to ensure high satisfaction levels.
+ Utilize MS Excel to analyze customer data and generate insightful reports.
+ Collaborate with cross-functional teams to enhance customer service processes.
+ Develop strategies to improve customer experience and retention.
+ Provide timely and accurate information to customers regarding products and services.
+ Implement feedback mechanisms to gather customer insights and drive improvements.
+ Monitor customer service metrics and identify areas for improvement.
+ Assist in the development of training materials for customer service representatives.
+ Ensure compliance with company policies and procedures in all customer interactions.
+ Support the implementation of new customer service technologies and tools.
+ Facilitate communication between customers and internal teams to resolve issues.
+ Contribute to the creation of a positive and efficient work-from-home environment.
+ Maintain up-to-date knowledge of industry trends and best practices. Qualifications
+ Demonstrate proficiency in Customer Service Management and MS Excel.
+ Exhibit strong analytical skills to interpret customer data effectively.
+ Possess excellent communication and interpersonal skills.
+ Show a keen understanding of customer and user experience principles.
+ Display the ability to work independently and manage time effectively.
+ Have a proactive approach to problem-solving and process improvement.
+ Be adaptable to changing customer needs and service environments.
**Certifications Required**
Certified Customer Service Professional (CCSP) Microsoft Office Specialist (MOS) in Excel
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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