78 Ofertas de Analista de Negocio en Costa Rica

Objetivo del Puesto

Asegurar que las soluciones tecnológicas implementadas estén alineadas con las necesidades del negocio, impulsando la transformación digital y contribuyendo al logro de los objetivos de la empresa.

Funciones

• Formular nuevas formas de operar, enfocado en el mejoramiento tecnológico.
• Analizar los procesos de negocio, proponiendo diferentes soluciones, identificando riesgos, beneficios e impactos.
• Proponer mejoras en los flujos de trabajo y apoyar la transformación digital.

Requisitos

• Bachiller en Ingeniería en Sistemas o carrera afín.
• Office 365, ERP Softland, RPA (Uipath, ProcessMaker, Power Automate), Transact SQL, C#, Power BI
• Deseable Ingles B2.
• Mínimo 4 años de experiencia.

Requisitos:

• Al menos 3 años de experiencia

• Inglés avanzado

• Experiencia en recopilación de requerimientos, definición de alcance y requerimientos funcionales y no funcionales.

• Licenciatura en Administración de Empresas, Ingeniería en Sistemas o afín.

• Elaboración de requerimientos bajo estándar UML

• Conocimientos técnicos generales en lenguajes como Java, etc, así como en bases de datos.

• Scrum como marco de trabajo

• Conocimiento en Jira, Visio, XML, Json, Confluence

Ofrecemos:

• Crecimiento profesional

• Trabajo híbrido (1 a 2 veces a la semana en oficina)

• Programas de capacitaciones

• Plan Médico Empresarial

• Convenios y descuentos comerciales y educativos

• Previplan

• Salario competitivo

• Prestaciones de ley

About CooperSurgical

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women's and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at

The Business Analyst (BA) establishes multisource connections to collect data from various types of data repositories. The BA builds low-maintenance and auto-updating reports with clear and concise visualizations and data structures to create meaningful insights to boost operational efficiency and opportunities and presents these to various stakeholders in the organization.

Qualifications

Knowledge, Skills and Abilities:

• Proficiency in programming at an intermediate to advanced level is required, along with hands-on experience in Power BI and DAX. Familiarity with SAP Business Objects is a strong asset. Experience with ERP platforms such as Microsoft Dynamics 365 or comparable systems is also beneficial.
• Knowledge of programming languages such as Python, C, VBA, Java, SQL, or similar is considered an advantage.
• Strong analytical skills with the ability to quickly understand new business processes, identify key information flows, and uncover opportunities for improvement through solution development and implementation.
• Commitment to continuous learning , staying current with the latest process innovations and IT advancements to support system automation and modernization.
• Leadership in process optimization , including conducting ongoing reviews of business operations and formulating strategies for improvement.
• Foundational project management knowledge is expected; PMP certification or equivalent is preferred.

Key Responsibilities:

• Collaborate with stakeholders to define supply chain business requirements and translate them into actionable project plans.
• Utilize data analytics and visualization tools to design and implement solutions that enhance operational efficiency.
• Oversee project execution, ensuring deliverables align with functional requirements, timelines, and stakeholder expectations.
• Strong foundational skills in analytical and conceptual thinking , enabling effective problem-solving and strategic planning.
• Proven ability to develop and implement solutions , with a consistent track record of delivering on commitments.
• Exceptional communication skills , with the ability to distill complex data into clear, concise insights for both technical and non-technical audiences.
• Proficiency in Microsoft Office applications , including Excel, Word, and PowerPoint, is essential.
• Effective verbal and written communication in English is required.
• Successful completion of a background check , which may include verification of previous employment and educational credentials.

Experience:

• 2-3 years of experience with business intelligence and analytics in business environment or related field.
• Bonus: Prior experience in Supply Chain , with an understanding of operational workflows, inventory management, and demand planning.

Education:

• Engineering degree in IT, industrial engineering, business administration, programming or similar.

To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you are interested in applying and require special assistance or accommodations due to a disability, please contact us at

The BA will likewise act as first line support to break fix of reports used across the global organization as well as perform project- and stakeholder management of priorities for new report development or continuous improvement of existing.

Essential Functions & Accountabilities:

• Independently develops and maintains reports using tools such as SAP BusinessObjects , Microsoft Power BI , and Excel VBA .
• Conducts data validation and quality assurance to ensure accuracy and reliability of reports.
• Leverages data analytics to uncover business insights and identify opportunities for improvement .
• Collaborates with cross-functional stakeholders across value stream teams , engineering , sales , supply chain , finance , R&D , IT , and global management , including teams in Costa Rica.
• Promotes a continuous improvement mindset , working with leadership to drive data-led improvement initiatives .
• Performs additional duties as assigned by management.

Travel:

N/A

Role

AppleTech is a CMMI Level 3 organization providing IT consulting and software development services to clients across the globe. We have offices in USA, Costa Rica and India. We are seeking a Senior Business Analyst/Product Analyst to work on cloud based applications.

Responsibilities:

• Partner with stakeholders across business units (ex: sales, finance, security, compliance) to develop analyses and documentation in a collaborative way.
• Partner with Product Managers to develop detailed software requirements that are readily accepted by the development team.
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties.
• Determine and develop user requirements for systems in production, to ensure maximum usability.
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation.
• Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations.

Required Skills:

• 5+ years of experience in analytics and systems development.
• Experience writing
  user stories
  and
  acceptance criteria
  using given-when-then format.
• Proven analytical abilities.
• Experience in generating process documentation and reports.
• Excellent communication skills, with an ability to translate data into actionable insights.

Preferred Skills:

• Bachelor's degree (or equivalent) in information technology or computer science
• High proficiency in technical writing
• Proven ability to manage projects and user testing
• Extensive experience with data visualization
• Proficiency with SQL and database management would be a plus

Qualifications:

• Bachelor's degree or equivalent experience
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Strong written, verbal and collaboration skills

*
Must be available to work during US ET time.

Job Description

In this role, you will analyze business processes and systems, elicit and document requirements from stakeholders, and identify opportunities for improvement, with a primary focus on translating business needs into clear and actionable functional specifications for technical teams. You will collaborate closely with business users and technical teams to effectively define, refine, and manage requirements, ensuring that designed solutions and testing activities are in direct alignment with overarching business objectives through meticulous data analysis and transparent communication. Your work, centered around leveraging comprehensive business analysis methodologies, requirements engineering, and process optimization techniques, is essential to supporting various strategic initiatives and system development projects throughout the business. Proficiency and hands-on experience in detailed business process analysis, requirements elicitation, and functional specification development are mandatory for this position.

Primary Skills

• 4+ years of experience as a Business Analyst
• Deep expertise in business process analysis and a wide array of requirement elicitation techniques (e.g., interviews, workshops, surveys), enabling the efficient understanding of complex business needs, the identification of critical inefficiencies, and the precise definition of improvement opportunities.
• Strong understanding of business analysis frameworks and best practices, including robust methods for gathering, analyzing, meticulously documenting, and managing business and functional requirements throughout the entire project and product lifecycle.
• Proficiency in translating ambiguous and complex business needs into clear, concise, unambiguous, and verifiable functional specifications and technical documentation (e.g., user stories, use cases, process flows, data models), specifically designed to guide technical development and testing teams.
• Advanced skills in stakeholder management, engagement, and communication (written, verbal, presentation), including effectively acting as a liaison between diverse business units and technical development teams, and clearly explaining complex concepts to varied audiences.
• Ability to collaborate effectively within cross-functional agile and waterfall teams, ensuring that solution designs accurately meet documented business requirements and strategic objectives, and actively supporting testing and validation activities to confirm solution efficacy.

Preferred Qualifications

• Strong analytical and problem-solving skills beyond core requirements analysis, with proficiency in data analysis techniques and tools (SQL proficiency is highly valuable) to support empirical findings, data-driven recommendations, and impact assessments.
• General hands-on experience in business analysis across various project types (e.g., software development, system integration, process improvement) and business domains, including those supporting digital transformation and IT system modernization efforts.
• In-depth familiarity with the nuances of the software development lifecycle (SDLC) and various Agile (e.g., Scrum, Kanban) and traditional project management methodologies, and practical experience operating within these frameworks to deliver solutions.
• Broader ability to contribute to project planning, scope definition and management, risk assessment, and change management processes based on thorough business analysis outcomes and stakeholder impact assessments.
• Experience in developing and delivering end-user documentation, training materials, or workshops to support the successful adoption and utilization of new processes or implemented systems.
• Excellent and persuasive communication skills extending beyond core requirement documentation, essential for broader stakeholder engagement, negotiation, conflict resolution, and influencing decision-making at multiple organizational levels.

Business Analyst

Con
experiencia en ecommerce
(indispensable)

Habilidades Técnicas Requeridas:

• Recopilar información para mejorar el producto o servicio
• Identificar las necesidades de la empresa
• Analizar datos para evaluar procesos
• Brindar informes y sugerencias basadas en datos
• Diseñar soluciones para los problemas de la empresa
• Planificar junto al equipo técnico la arquitectura tecnológica
• Validar los cambios implementados si se requiere
• Trabajar estrechamente con las diferentes áreas para entender la solución
• Involucrar a todas las partes interesadas en los procesos de recopilación de requisitos y diseño de soluciones

Herramientas:

• Manejo de Office
• Conocimiento deseable en SQL
• Manejo de JIRA
• Manejo de Confluence
• Idioma inglés intermedio (deseable)
• Trabajo remoto
  (pero se puede requerir que venga a la oficina cuando hayan workshops puntuales en Costa Rica)

DESCRIPCIÓN GENERAL:

Responsable del levantamiento, análisis, desarrollo y mantenimiento de requerimientos para los sistemas de información que tienen que ver con los productos y servicios brindados por la compañía, con el fin de desarrollar productos acordes a las necesidades de nuestros clientes. Participa activamente en la atención de proyectos informáticos, brindando apoyo operativo al equipo responsable con el fin de que los mismos sean exitosos, tanto con el cumplimiento de fechas, así como en la calidad del producto.

PRINCIPALES TAREAS Y RESPONSABILIDADES:
(Otras tareas pueden ser adicionadas)

1. Recibir las necesidades de elaboración de un
   BRD
   o participación de dimensionamiento de las necesidades internas o requerimientos externos, cliente interno y externo.
2. Revisar los formularios de Parametrización de Clientes esquema emisor nuevos, para productos nuevos o desarrollos ajustados a la medida del cliente para garantizar su correcta configuración y hacer entrega al área de parámetros emisor interno.
3. Apoyar en iniciativas de clientes y productos actuales: configuraciones, creación de nuevos bines, gestionar procesos de certificaciones.
4. Participar en la preparación de las propuestas técnicas (Preventa).
5. Elaborar el SOW (Statement of Work) para proyectos de clientes externos
6. Entender los requerimientos del cliente y de la operación, lo que implica:
7. Evaluar su impacto
8. Analizar y elaborar los BRD ́s;
   1. Contra la solicitud del cliente externo elaborar los requerimientos internos para responder a la solicitud del cliente y acompañar al cliente en la elaboración de este.
   2. Contra la solicitud del cliente interno elaborar los requerimientos internos para responder a la solicitud del cliente y acompañar al cliente en la elaboración del mismo.
   3. Para cliente externos nuevos, elaborar y asesorar al cliente en la redacción de los requerimientos internos para responder a la solicitud y acompañar al cliente en la elaboración de este.
9. Documentar los casos de pruebas a nivel del BRD contra lo que se espera y lo que se debe de ejecutar. Así como revisar los resultados entregados por las áreas de Calidad y Certificaciones.
10. Coordinar el pase a producción y solicitar el CAB requerido, así como la coordinación de puesta en producción y post producción para los casos que son del cliente interno, ya que el cliente externo seguirá el proceso de Proyectos para clientes nuevos o proyectos para clientes con requerimientos especiales los cuales son gestionados por el Líder de Cuenta.
11. Apoyar la alineación del proyecto con los objetivos estratégicos de la organización en tiempo, calidad y forma.
12. Aportar al mejoramiento continuamente de las funcionalidades de nuestras soluciones, señalando oportunidades de mejora que conlleven a la elaboración de nuevos procedimientos, productos o sistemas o bien a la actualización de los ya existentes.
13. Atención y revisión de los BRD (Business Requirement Document) que se incluyen para solicitud de desarrollo y la creación de estimados de alto nivel.
14. Elaborar planes de trabajo para las modificaciones al sistema según las solicitudes del cliente.
15. Asistir a reuniones de seguimiento, tanto las que se lleven a cabo en la compañía, así como en las
    oficinas del cliente
    . Al inicio del proyecto debe estar presente en el GAP análisis que define los alcances del proyecto.
16. Asesorar a los funcionarios de la División Comercial y Operaciones en la definición de las propuestas de los requerimientos para cumplir con los entregables solicitados en cada proyecto.
17. Escalar de manera oportuna los temas que no logren resolver en su grupo de trabajo.

Fungir como contraparte operativa usuario final (voz del cliente) de los AP en los diferentes proyectos que se le asignan para seguimiento.

Responsabilidades con respecto al Programa de Manejo de Riesgos

1. Estar atento a identificar cualquier evento que pueda impactar los activos, incrementar las pérdidas operacionales y poner en riesgo la operación de la compañía.
2. Documentar este tipo de hallazgos, los escala a su superior inmediato y al grupo de trabajo respectivo del Programa de Manejo de Riesgo, haciendo uso de las estrategias de informe previstos por dicho programa.

Responsabilidades con respecto a Auditorías Internas y Externas

1. Conocer los procedimientos de su departamento y área de trabajo que pueden ser auditados.
2. Participar en entrevistas que se solicite el auditor interno o externo para la corroboración del conocimiento de los procesos a auditar.

Responsabilidades de Control y Procesos SOX

Ejecutar todos los controles que le son asignados por su supervisor, incluyendo, pero no limitado, a los controles de SOX de su rol, según los procedimientos establecidos y dentro de la delegación aprobada de autoridad y límites autorizados.

EDUCACIÓN/EXPERIENCIA:

• Profesional en Administración de empresas, Ingeniería de Sistemas, Ingeniería Industrial.
• Inglés avanzado (C1)
• Experiencia en el sector financiero, preferiblemente en empresas procesadoras de medios de pago,
  en empresas emisión y aquerencia y regulación de país.
• Experiencia laboral de al menos dos años en empresas relacionados con tecnología

.

CERTIFICACIONES Y LICENCIAS:

Certificaciones en Metodologías Ágiles o de Mejoramiento C
ontinuo

Certified Business Analysis Professional (CBAP)

Project Management Professional (PMP) Microsoft Certified Professional (MCP)

COMPETENCIAS FUNCIONALES Y CONDUCTUALES:

• Amplia capacidad para el trabajo en equipo y bajo presión
• Orientación hacia el Servicio al Cliente y logro de resultados
• Mente analítica, capacidad para la detección y solución de problemas
• Disposición para la investigación y aprendizaje continuo
  Proactividad e independencia
• Disposición para laborar en horario flexible.

CONOCIMIENTOS Y HABILIDADES:

• Dominio de Paquetes Microsoft
• Metodología para elaboración de BRDs,
• Metodología para elaboración de casos de prueba, Oracle SQL & UNIX o equivalentes deseable.
• Requerido Inglés fluido, tanto a nivel conversacional como escrito. (C1)

Modo
de trabajo hibrido:3 días oficina y 2 días remoto

Horario L-V 8:00 – 5:30pm

Localidad: Costa Rica

Experiencia en medios de Pagos y BRD's es requerido.

Contrato: 12 meses inicialmente

About the Role

We are seeking a Business Analyst to join our Commercial team. The successful candidate will be responsible for analyzing and organizing business-related data—such as sales figures, market studies, and logistics—to ensure accuracy and quality, enabling data-driven decision-making in both aeronautical and non-aeronautical business areas.

Key Responsibilities

• Collect, analyze, and interpret complex datasets to identify patterns, trends, andactionable insights.
• Maintain and update databases, dashboards, and reporting systems.
• Cleanse and validate data, ensuring accuracy and reliability.
• Prepare business cases, reports, and presentations for senior management.
• Monitor industry trends (local, national, and global) and provide recommendations based on internal and external benchmarks.
• Conduct statistical analysis on passengers, airlines, and commercial sales.
• Support the commercial team by gathering and preparing market information.
• Perform other related duties as assigned.

Requirements

Qualifications

• Education: Bachelor's degree in Business Administration, Economics, Finance or related field.
• Experience: At least 1 year in a similar position (airport industry experience preferred).

• Technical Skills:

• Advanced Excel and Power BI (Dashboard creation and reporting)

• PowerPoint for professional presentations
• Knowledge of industry tools such as Sabre, OAG, and IATA services (a plus)
• Familiarity with ISO standards (ISO 9001, 14001, INTE B5, ISO is desirable
• Languages: Advanced oral and written English (required).

Competencies

• Strong analytical and problem-solving skills.

• High attention to detail and accuracy.

• Ability to communicate complex findings in a clear and concise way.

• Team player with excellent interpersonal skills.

• Highly organized with the ability to manage multiple priorities.

If you meet the requirements and are passionate about turning data into actionable business strategies, we invite you to apply