23 Ofertas de Associate Systems Engineer en Costa Rica

**WHAT YOU'LL DO**
- Design, build, and maintain distributed content and service systems
- Research and develop content and media delivery technology, such as WebRTC, HTTP Multicast, Anycast, etc.
- Develop network and service metrics-gathering solutions that inform automation and perform system monitoring/alerting to secure our services, validate network security configurations, and protect against network disruption.
- System development, configuration, and deployment of infrastructure atop cloud VPS or 3rd party platform, namely: ○ Proxy Servers such as haproxy, nginx, ProxySQL ○ Database/Web servers such as Redis, Redis Cluster, MySQL, MySQL cluster, Rails, Go, Vapor ○ Services such as PubSub messaging, video recording, video transcoding, managed + distributed cloud store, CDN ○ Supporting servers and services such as orchestrator, CircleCI, GCP, AWS, GitHub, Ansible
- Manage and work with 3rd party infrastructure-as-a-service and video software vendors.
- Assist with writing formal requirements and specifications documents; building and documenting solutions.
- Maintain communication of project statuses and drive continued improvement in quality and availability of the systems and product.
- Contribute to our culture of shipping greatness, quality, and customer-focused approach.

**WHAT YOU MUST HAVE**
- BS or MS degree in Computer Science.
- **3+ years** of engineering experience building scalable distributed systems
- Solid experience with **Cloud Computing**:

- Deep technical background in or strong familiarity with **Linux, JavaScript, Python, HTML, CSS**:

- Ability to learn and understand new technologies/systems quickly.
- Solid software development fundamentals (data structures, algorithms, problem-solving, and system architecture).
- Experience integrating low-level software for purpose-built solutions.
- Working knowledge of (CDN) Content Delivery Networks and data center infrastructure.
- In-depth knowledge of video compression, encoding, decoding, streaming, and analytics.
- Experience in developing/deploying streaming infrastructure on cloud services.
- Previous experience with video processing services or infrastructure such as AWS Elemental MediaConvert/MediaLive, MediaConnect, or ffmpeg in-a-box
- Experience working closely across a variety of teams including product management, designers, and backend engineers.
- Creative problem-solving skills while working in a fast-paced, start-up environment.

Pay: ₡1,800,000.00 - ₡2,100,000.00 per month

**Are you ready to make a BIG impact with TD SYNNEX?**

In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.

**Job Summary**:
Are you a Skilled Systems/Network Engineer looking for a new opportunity? At TechData; a TD SYNNEX Company, we offer schedule flexibility, a great culture, and opportunities for personal and professional growth.

As a Systems/Network Engineer you will act as the main engineering and technical expert and/or Highest level of technical support available.

You will independently provide full design, configuration, and support for common systems infrastructure (HW and SW), including network, Linux, Virtualization, and storage.

Ensures appropriate failover solutions are implemented and tested to meet business continuity needs.

Ensures backout plans are created and executable in the event of an implementation problem.

Continually updates skillset and stays abreast of technologies trends and developments.

**Principal Duties/Responsibilities**:
**What you'll do**:

- Acts as first level technical expert, main engineering and technical expert or Highest level of technical support available.
- Executes essential troubleshooting, Provides full operational controls and feature support or full support for complex engineering and technical requirements.
- Provides full operational support for regional network services.
- Creates and maintains technical documentation, asset inventories and configuration information.
- Seeks and leverages opportunities to expand knowledge and skill base.

**Other Duties & Responsibilities**:

- Additional duties as assigned
- Meets attendance and punctuality standards

**Qualifications, Required Knowledge, Skills, Abilities & Working Conditions**:
**Qualifications Required**:
**Support Technician**:
**Experience**:

- 3+ months in a related position.

**Skills/Responsibilities**:

- Provides Basic/Mid-level Configurations support.
- If the call requires complex technical knowledge, the support technician assigns to Level 1 or Level 2 accordingly.

**Minimum Educational/Certifications Requirements**:

- Associate Degree or Related field of study preferred.

**Level I**:
**Experience**:

- 1+ years in a related position.

**Skills/Responsibilities**:

- Provides full operational controls and feature support.
- Works to detect and solve problems based on presented inquiries.

**Minimum Educational/Certifications Requirements**:

- Engineering Degree or Related field of study required.

**Other Education / Certifications preferred**:
VMWare VCP-DCV, MCSA: Windows Server 2012/2016, Azure Associate, VCSA, ITIL Foundation, LPIC1, HashiCorp Certified: Terraform Associate, AWS Certified Developer - Associate.

**Level II**:
**Experience**:

- 3+ years in a related position.

**Skills/Responsibilities**:

- Provides full support for complex engineering and technical requirements.
- Interpret and analyze varied and complex information based on customer inquiry to deliver a technical solution.

**Minimum Educational/Certifications Requirements**:

- Engineering Degree or Related field of study required.

**Other Education / Certifications preferred**:
VMWare VCP-DCV, MCSA: Windows Server 2012/2016, Azure Associate, VCSA, ITIL Foundation, LPIC1, HashiCorp Certified: Terraform Associate, AWS Certified Developer - Associate.

**All levels require the following knowledge, skills, and abilities**:

- Possess basic Linux admin skills - Install, package management, service stop/start, load/unload modules etc., manage devices etc.
- Building blocks of a Linux based OS.
- Basic command lines every SRE should know.
- Troubleshooting and concepts on four core resources - CPU, Memory, Disk and Network.
- Performance troubleshooting on one or more of the core resources.
- Possess Virtualization knowledge - Basics of Hypervisor. Awareness of industry-leading bare-metal Hypervisors.
- The purpose and behind the scene working of HA/DRS/vMotion/Storage vMotion/Resource Pool.
- Familiar with VMware.
- Possess Storage experience - Block vs File; SMB, NFS, S3; IOPS, Block Size**; **Raid
- Storage Protocols.
- How OSes and Hypervisors work with storage.
- Tune and improvise based on current role and experience. A VMware admin will not the inner workings of SAN switch and arrays but if they use SAN, he should know what zoning is, masking, WWNN etc.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Possesses strong multi-cultural interpersonal skills.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and

Job Title:
Microsoft MECM/SCCM/Intune (Infrastructure) Customer Engineer
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Catalyst team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
We are seeking a highly skilled and proactive Microsoft MECM/SCCM/Intune (Infrastructure) Customer Engineer with deep expertise in Microsoft Endpoint Configuration Manager, System Center Configuration Manager and Intune. The candidate will work directly with customers, as a consultant and technical advisor.
Responsibilities:
+ Work directly with customers, as a consultant and technical advisor.
+ Design, Deploy, Review and Assess the health of the infrastructure and clients.
+ Upgrade, update and maintain the SCCM hierarchy.
+ Troubleshot issues with infrastructure and clients.
+ Tune and optimize for performance.
+ Assist with reporting.
+ Assist in setting up SCCM Co-Management with Intune.
+ Assist in planning, reviewing and troubleshooting Software Updates features.
+ Assist in planning, reviewing and troubleshooting Task Sequences.
+ Provide training in all areas of SCCM to ensure customer goals are met.
Qualifications:
+ Bachelor's degree in IT, or a related field.
+ +10 years working as a depth expert and technology owner or consultant for MECM /SCCM.
+ Ability to present to multiple levels of customer leadership.
+ Ability to act as a consultant and architect for multiple customers.
+ Broad knowledge across multiple scenarios (deep level knowledge in at least 3 of the categories):
+ Windows Desktop/Server Management using MECM/SCCM.
+ SQL Server, Active Directory, Certificates, IIS, DNS/Network, Security.
+ Package/Application creation.
+ Desktop OS Upgrades using different approaches.
+ Intune and Co-Management experience.
+ SSRS Reporting and/or PowerBI experience.
+ PowerShell scripting.
+ Broad knowledge of ALL the MECM areas below, with deep understanding of at least) 4 of the following:
+ Infrastructure (Design, Deployment, Upgrades, Maintenance, Health, Tuning, Troubleshooting).
+ Windows Desktop Upgrades.
+ Software Updates
+ Compliance.
+ Software Distribution.
+ Security.
+ Intune.
+ SQL Server.
+ Report Development.
+ Network Troubleshooting (DNS).
+ Active Directory
+ Certificates
+ IIS
+ Tools: (SQL Profiler, PowerShell, Process Monitor).
+ Excellent communication, problem-solving, and organizational skills.
+ Fluent in English (written and verbal).
#LI-Remote #Mexico #CostaRica
Location:
MEX Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Full-time

Employee Status: Regular

Role Type: Home

Department: Information Technology & Systems

Schedule: Full Time

Shift: Day Shift

**Company Description**:
Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

The primary purpose of the role, as a member of the Experian Network Operations team, is to provide operational network engineering support and decrease MTTR. You will work closely with the security, build, and operational teams to maintain a resilient and secure network infrastructure to adhere to stringent Regulatory, Governmental, and Industry security control requirements. In this role, you will be approaching every day with a collaborative and “team” focused mentality. All while working within ITIL methodology to deliver high quality incident management, problem resolution and implementation of changes to maintain every aspect of Experian’s global network infrastructure.

A strong technical network background is essential. The team, work with a variety of manufacturers including Fortinet, Cisco, F5, Citrix and Checkpoint and relevant qualifications would be advantageous. Must have a good understanding of IP, VPN, SD-WAN, LAN/WAN, Switching, Routers, load balancers & Firewalls.

**Summary of Primary Responsibilities**
- Provide direct front line incident support and management, working with internal and external customers as well as vendors when needed
- Monitor the network and security systems within a global multi-region, multi-tenant cloud (AWS, Azure, GCP, & etc.) and on premises environment. Includes Checkpoint and Cisco FWs, Cisco and Arista switches/routers, F5 and Citrix Load Balancers, McAfee and Checkpoint IPS appliances, Incapsula WAFs and more
- Document process and issues with tools like Confluence, Service Now and Visio/Lucid Charts
- Work with leadership and other cross functional teams to establish processes will reduce MTTI/MTTD/MTTR
- Create technical-level communications and relationship building to gain credibility/trust of internal and external customers
- Maintain technical knowledge of Network and Cloud technologies
- Certificate Lifecycle Management with network load-balancers, security IPS/WAF/Proxy

**Schedules available**:

- ** Tuesday through Saturday.**:

- ** 11:00 AM - 8:00 PM Central time - Subject to time zone changes.**

**Qualifications**:

- 4+ years of validated experience in managing network technologies in a large globally diverse environment.
- Experience with network monitoring and diagnostic tools such as NNMi, Thousand Eyes, Grafana, Dynatrace, and Extrahop.
- Proven expertise working with Global Telecommunications carriers.
- Experience with stateful firewalls (Cisco ASA, Checkpoint, Fortigate) and packet inspection techniques.
- Experience commonly deployed WAN technologies and concepts - P2P, MPLS, VRF, Wave, SDWAN, WAN Optimization.
- Experience working with Citrix Netscaler or F5 load balancers.
- Experience/knowledge of virtual networking technologies such as ASA virtual contexts, VRF’s, Fortinet VDOM’s, and virtual networking devices such as Cisco CSR 1000v.
- Experience with ITIL incident, problem & change management.
- Proven ability to exercise sound judgment in complex, high pressure situations.
- Proven ability to utilize established processes and documentation.
- Problem solving mentality using internal and/or external resources.
- Excellent verbal and written communication.
- Professional goals with a focus on continual growth through development plans and goals.

**Additional Information**:
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

LI-GJ1

Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration,

**Why join Stryker?**:
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

**Know someone at Stryker?**:
**Who we Want**:

- ** Analytical problem solvers.** **People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
- ** Goal-oriented**:Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
- ** Collaborative partners.** People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
- ** Dedicated achievers.** People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

**Job Description**:
**What you will do**:
Cloud Infrastructure Design and Implementation:

- Collaborate with cross-functional teams to analyze requirements and design scalable, reliable, and cost-efficient cloud infrastructures.
- Deploy and configure cloud resources, including virtual machines, storage, networking, and security services.

Cloud Services Management:

- Manage cloud-based services and resources, ensuring optimal performance, availability, and cost-effectiveness.

Security and Compliance:

- Stay updated with the latest cloud security trends and address potential vulnerabilities.

Automation and Scripting:

- Develop and maintain automation scripts to streamline cloud provisioning, deployment, and management processes.
- Utilize Infrastructure as Code (IaC) tools to manage cloud resources.

Cloud Migration and Integration:
Performance Optimization:
Disaster Recovery and Business Continuity:

- Design and implement disaster recovery plans to ensure business continuity in case of cloud infrastructure failures.
- Conduct regular backup and recovery tests to validate the effectiveness of disaster recovery procedures.

Collaboration and Documentation:

- Work collaboratively with internal teams to address their cloud-related needs and requirements.
- Create and maintain comprehensive documentation for cloud infrastructure, processes, and procedures.

**What you need**:

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 4years of professional experience
- Proven experience as a Cloud Engineer or similar role with hands-on experience in cloud-based technologies (AWS, Azure, GCP, etc.).
- Strong knowledge of cloud computing concepts, services, and architectures.
- Familiarity with infrastructure automation tools (e.g., Terraform, Ansible).
- Understanding of networking protocols, security concepts, and best practices in a cloud environment.
- Proficiency in scripting languages (Python, Bash, etc.) for automation purposes.
- Experience with cloud monitoring, logging, and performance management tools.
- Ability to troubleshoot complex cloud-related issues effectively.
- Excellent communication skills and ability to work in a collaborative team environment.

Preferred Qualifications:

- Cloud certifications (AWS Certified Solutions Architect, Microsoft Certified Azure Solutions Architect, etc.).
- Experience in containerization technologies (Docker, Kubernetes).
- Knowledge of DevOps practices and CI/CD pipelines.
- Familiarity with serverless computing and microservices architecture.

**About Stryker**:
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

Must be located in Costa Rica
**Why WWT?**
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test, and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution, and integration capabilities.
With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
**What is the Internal WWT IT Team, and why join?**
The Internal WWT IT team is the backbone of our company's technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company's technological infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees.
By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will directly impact the company's success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team.
**Meet the Team**
Engineering Support & Automation is a team in the IT Infrastructure and Operations organization that provides advanced tier II support and automation services to our customers, who are mainly other internal IT operational engineering teams (10+). As a team, we strive to automate as much of this support work as we can and value the ability to identify trends through metric analysis and improve processes. The team generates much of its own planned work in this fashion and will regularly engage in project work with other teams when possible. The team (7) currently consists of (6) resources spread across the US.
**What will you be doing?**
An Associate Engineer's primary focus on the Engineering Support & Automation team is day-to-day advanced support destined for the various internal IT operational engineering teams. This involves a vast range of applications and technologies for which you will be expected to learn over time. Our work requires individuals capable of thinking outside the box to troubleshoot issues and collaborate regularly with other engineering team resources to solve more complicated problems.
It's also our mission to seek out long-term resolutions for repeat issues and to recommend, document, and participate in said resolutions, many of which we will lead and develop. Related to this, we're responsible for infrastructure automation platforms (Ansible & Puppet) and practices to help teams eliminate toil and expand capabilities in Infrastructure and operations.
The position is remote however, this is at the discretion of management, and occasional visits to the office in Maryland Heights, MO, are expected.
**Requirements:**
+ Think creatively and have strong troubleshooting abilities
+ A positive customer service attitude
+ Perform Root Cause Analysis (RCA) on issues
+ Gather, analyze data, and identify trending issues around the products we support using ServiceNow and observability tools like Grafana, Big Panda, Splunk
+ Help plan and develop automated solutions based on data trends
+ Demonstrate analytical and long-term resolution-oriented problem-solving skills
+ Create/modify technical documentation for various systems on a regular basis
+ Manage IT Infrastructure Automation platforms - Puppet and Ansible AWX, including administration, lifecycle management, and strategic planning
+ Over time, become cross-functional in supporting multiple technologies. Below are some of the common areas we provide advanced support for in Infrastructure & Operations:
+ Networking devices & technologies, such as Cisco switches/routers and ISE/DNA
+ Linux and Windows OS
+ Microsoft enterprise tools, such as Active Directory (AD) and Exchange
+ Enterprise Resource Planning (ERP) cloud and database technologies, like Oracle
+ IT Service Management applications, specifically ServiceNow
+ Infrastructure virtualization technologies, like vSphere
+ Integration technologies, such as Globalscape FTP and WebMethods
+ Application Development platforms, like GitHub, Kubernetes
+ Container technologies, such as Docker, Kubernetes, OpenShift
+ Identity & Access Management technologies such as Okta, NetIQ
**Minimum Qualifications:**
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
+ Associate degree related to Computer Science/Information Systems and 1-2 years of experience OR equivalent technical working experience (minimum 3-4 years)
+ Experience in an enterprise IT Operations environment, including:
+ Troubleshooting networking devices/connectivity
+ Administering and troubleshooting enterprise applications
+ Administering and troubleshooting Linux/Windows Servers
+ Experience _or_ demonstrated understanding of IT Automation using tools such as Ansible, Puppet, ServiceNow, etc.
+ Passion for documenting technical processes
+ Customer Service background
+ RCA mindset
_Note: Candidates may be given a technical assessment test as well_
**Preferred Qualifications:**
Candidates with the following skills will be given preferential consideration **:**
+ Bachelor's degree in Computer Science/Information Systems
+ 3+ years of customer-facing support work or technical experience
+ Automation and/or development experience, ideally using Ansible
+ Experience managing Puppet or Ansible platforms, especially combined with experience building, deploying, and managing applications that run on Kubernetes clusters, ideally Red Hat OpenShift
+ Experience with ServiceNow ticket management and reporting
+ Experience with troubleshooting Cisco networking devices and software
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
+ Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
+ Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
+ Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
+ Additional Perks: Employee Assistance Program, Employee Discount Program, and more!
World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
Must be located in Costa Rica
**#LI-LIVINGTHEDREAM**
**#LI-REMOTE**
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call and ask for Human Resources.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
We are excited to offer an outstanding opportunity to join Thermo Fisher Scientific Inc. as an Engineer II, Systems Infrastructure in Heredia. As part of our world-class team, you will have the chance to contribute to essential projects that make a real difference in the world!
**Position Description**
We are seeking a skilled Technical Engineer to join our Remote Resolution Team. In this role, you will provide outstanding technical support to our clients through remote tools. You will be responsible for diagnosing and resolving technical issues related to software, hardware, and systems. The ideal candidate will have good communication skills, the ability to work independently and multi-functionally, and a passion for Information Technologies.
**Roles & Responsibilities**
+ Provide remote technical support and a differentiated customer experience to clients via phone, email, chat, video, or remote access tools
+ Fix and diagnose hardware, software, and network systems issues
+ Identify and bring up critical issues to senior technical staff as needed
+ Maintain accurate and detailed records of all technical issues and resolutions
+ Adhere to standard procedures, follow detailed processes, and identify and advance inconsistencies with standard operating procedures and knowledge articles
+ Follow up with clients to ensure their issues are resolved to their happiness
+ Stay updated with the latest technology trends and advancements in the industry
+ Collaborate with team members to develop and implement new technical solutions and process improvements
+ Deliver training and support to clients on new technology systems as needed
+ Attend meetings and training sessions to stay updated with organizational changes and updates
**Minimum Requirements**
+ BA degree OR equivalent combination of education and experience requiredo  Bachelor's degree in computer science or a related field o  2+ years of experience in technical support or a similar role
+ Proficiency in Windows and Mac operating systemsRoles & Responsibilities
+ Knowledge of networking, VPN (Virtual Private Network), and remote access tools
+ Excellent problem-solving and analytical skills
+ Ability to make decisions within defined criteria
+ Strong verbal and written communication skills
+ Ability to work independently and multi-functionally with team members
+ Strong time management and organizational skills
+ Ability to adapt to changing technology and client needs
+ Good attention to detail and accuracy
+ Collaborate with service providers to order equipment or services, dispatch vendors, and handoff to other providers.
+ Prior experience with Service Now or a comparable Service Management (SM) Application
**Required & Technical Skills**
+ Ability to solve, diagnose, and resolve issues on PCs and 3rd party applications supported by Corporate Infrastructure and Security
+ Ability to follow, update, and edit Knowledge Base (KB) articles to tackle, diagnose, and resolve or hand off to higher tiered support, issues with network connectivity, such as VPN or wireless connectivity, Active Directory, security incidents, servers, and business applications
+ Fix and support peripheral devices
+ Software installation at PC level
+ Read, write, and speak the local language
**Desired Skills**
+ ITIL Certified
+ A+ Certification
+ Network+ Certification
+ Certified Apple Support Technician
+ Cisco CCNA Certification
If you are a motivated individual who loves technology and offers outstanding customer service, apply now!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**KNOWLEDGE/EXPERIENCE REQUIREMENTS**
- Extensive hands-on experience configuring and troubleshooting Cisco SD-WAN routers using vManage
- Ability to manage and configure Palo Alto firewalls and F5 load-balancers
- Advanced knowledge of VLANs, spanning tree, BGP & EIGRP routing protocols, and address translation
- Operational knowledge of Wireless LAN access points, controllers, and associated tools e.g. Cisco DNA Center
- Functional understanding of DNS, DHCP, NTP, SYSLOG, SNMP and common communication ports
- Ability to analyze data and deliver metrics associated with utilization, capacity and functional operation of the network using industry-standard network monitoring tools
- Ability to comprehend and create complex network maps and drawings with Visio
- Advanced understanding of IP addressing including subnetting and supernetting
- Operational understanding of different media and cable types
- Ability to perform maintenance activities outside of normal business hours
- Participate in weekend on-call work rotation (every 6 weeks)

**EDUCATION/LANGUAGE**
- Bachelor’s degree in CS, MIS or related technology discipline preferred or proven experience required
- Cisco Certified Network Professional or other industry certifications are an advantage
- Written and spoken English (B1)

**EXPERIENCE / SKILLS**
- 5 years supporting a network infrastructure for a large enterprise
- Experience supporting a cloud environment such as Oracle Cloud Infrastructure, Microsoft Azure or AWS is an advantage

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Location/Division Specific Information**
This position is based in **Costa Rica** , and is part of the **Tools and Automation team** within **Corporate Infrastructure and Security** at Thermo Fisher Scientific.
**How Will You Make an Impact?**
Network operations are evolving rapidly, with automation now at the core of scalable and secure infrastructure. At Thermo Fisher Scientific, we are leading this transformation by building automated solutions that manage network infrastructure across private data centers and cloud platforms. In this role, you will be instrumental in automating the deployment, configuration, and management of network systems and services-enabling speed, repeatability, and resilience in how our network infrastructure is delivered.
**A Day in the Life:**
+ Automate deployment and lifecycle management of network infrastructure using Infrastructure as Code (IaC) tools and CI/CD pipelines.
+ Integrate network platforms with enterprise systems such as ServiceNow and StackStorm to enable automated workflows and self-service operations.
+ Collaborate with network engineers, platform teams, and security partners to gather requirements and implement scalable automation solutions.
+ Develop Ansible playbooks and Terraform modules for automating cloud and on-premises networking (e.g., VPCs, VNets, subnets, routing, VPNs).
+ Build and maintain automation pipelines using tools like Jenkins and GitHub Actions.
+ Maintain clear and comprehensive documentation of automation workflows and integrations.
**Keys to Success:**
**Education:**
+ Bachelor's degree in Computer Science, Network Engineering, Information Systems, or a related technical field.
**Experience:**
+ Experience automating network infrastructure in cloud and/or data center environments.
+ Working knowledge of version control, CI/CD principles, and automation pipelines.
+ Hands-on experience with Infrastructure as Code and enterprise automation platforms.
**Knowledge, Skills & Abilities:**
+ Required:
+ **Proficiency in Python** for scripting and orchestration tasks.
+ Experience with **network automation concepts** , including configuration management, compliance, and state validation.
+ Advantageous:
+ Familiarity with:
+ **Terraform (big plus!)**
+ **Ansible, Jenkins, Vault**
+ **ServiceNow, StackStorm**
+ **GitHub Actions**
+ Experience with:
+ **Cloud networking** (AWS VPCs, Azure VNets, routing, security groups, VPNs)
+ **Network device automation** (switches, firewalls, load balancers)
+ Strong communication and documentation skills.
+ Ability to work in a globally distributed, collaborative environment.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.