101 Ofertas de Atencion Cliente en Costa Rica

Job Title:

Servicio al Cliente

Job Description
Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations.

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• Job requirements may vary by country and will not contravene any local laws

Location:

CRI San Jose - Jacks

Language Requirements:

Time Type:

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R

Ubicación:
CR

Sucursal: Uruca

Empresa: Corporacion Grupo Q Costa Rica S. A.

Grupo Q es una empresa líder en el sector automotriz, brindamos soluciones automotrices y representamos en Centroamérica un total de 16 marcas de vehículos de renombre mundial, siendo los responsables de la distribución y comercialización de vehículos nuevos y usados. Todas nuestras salas de ventas y talleres operan debidamente certificados, para garantizar un servicio acorde a los más altos estándares mundiales.

Brindar asistencia telefónica a través de actividades de atención al cliente y de seguimiento en base a normas y procedimientos institucionales, con el propósito de garantizar la obtención de los índices de satisfacción al cliente establecidos por la empresa; apoyar en el programa de lealtad de Postventa colaborando a superar expectativas que generen una mayor lealtad y preferencia del cliente hacia el grupo.

• Atender de manera telefónica a clientes que requieren servicio de programación y confirmaciones de citas de taller, así como de contacto en seguimiento post servicio y en campañas de reconquista.

Servicio al cliente - Servicio al cliente - 1 Año(s)

Bachillerato general- Graduado

Tecnico Automotriz -Graduado

Estudiante de Administración de empresas o carrera afin- deseable

Inglés

Nivel lectura: basico

Nivel escritura: basico

Nivel habla: basico

Curso de computación, curso de atención al cliente

Trabajo en equipo, capacidad de trabajo bajo presión, proactividad

(EC) Enfoque en el cliente

(INI) Iniciativa y búsqueda de información

(OL) Orientación al logro

(ING) Integridad

(IMP) Impacto e Influencia

(PC) Pensamiento conceptual

(ADS) Atención al detalle y seguimiento

(ACF) Autoconfianza

(TE) Trabajo en equipo

(PNE) Perspectiva de negocio y estrategia

(CaD) Comprendiendo a los demás

Servirle con Pasión es la fuerza que nos mueve

Grupo Q es una empresa que vive sus valores y este es nuestro principal motivo para realizar nuestros procesos de selección con transparencia, considerando todas las solicitudes calificadas sin distinción.

Segmento de empleo: CAD, Drafting, Engineering

Community Associate
COSTA RICA, San Jose
The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work

At IWG, we are leading the way. We've built the world's largest workspace network so that our customers can work from wherever, and however they want…in over 120 countries across the globe

Join us and help us bring more freedom to people and businesses, while expanding our network. You'll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

The opportunity
As a Community Associate, you'll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.

A typical day at IWG
You arrive a few minutes before your center opens to make sure everything is ready and check there's nothing the cleaners have missed.

Customers arrive all throughout the morning. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and show her where to find a great cup of coffee. You're off to help her get set-up, as soon as you connect the incoming call to another customer. You may sure that all of the services are properly charged, so that invoices are accurate.

It's time for a quick coffee break, relax and enjoy a few minutes to yourself.

The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that's lunch.

A new wave of customers arrive throughout the afternoon. You help a customer with printing and another with their invoice. A customer in a team room say it's too hot in their office, no problem you are on it and open a ticket in our service portal.

You've earned yourself another quick coffee break, relax and enjoy a few minutes to yourself.

Early afternoon, you sit down with the Community Manager to discuss the organization of next week's networking event in your center. You plan and write the e-invites to customers, then create, print and put-up posters on the noticeboards around the center. To your excitement, the Community Manager is coming around the corner with a prospect (someone interested in joining the IWG community), you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week's networking event - then you head back to finish putting up your posters.

The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. You ensure everything's nice and tidy, it's time to head home.

About You
We're looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathize with people's needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old
• B1 or higher level of English communication skills

What We Offer
On top of a competitive total compensation package, you'll enjoy:

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• Paid Company Holidays per calendar year (in addition to your PTO accrual)
• A quarterly bonus plan program, with a competitive salary rate
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)