28 Ofertas de Business Analysis en Costa Rica

Key Responsibilities:

- Act as the AMERICAS Program Manager for supporting specific projects and multiple re-engineering initiatives while continuously ensure their alignment to Citi/BTSS transformation goals
- Lead projects across their lifecycle: identifying and structuring the problem, analyzing root causes, developing solutions, communicating project results, and obtaining buy-in for change
- Build strong relationships with program sponsors (Regional and Global Leadership Team)
- Orchestrate and drive the successful & timely completion of programs to achieve the business goals, including the identification and resolution of risks and issues which impact program delivery
- Carry out Risk Management, mitigation planning and train others within through workshops, Learning Series
- Ensure governance/methodology consistency of deliverables and artifacts across all program/projects in portfolio
- Manage AMERICAS capacity and program planning cooperatively across the BTSS Business Office, Strategy and Reengineering Team and manage project resources against budgets
- Support the process improvement activities according to BTSS Organization needs.
- Define, design, implement, maintain, execute and document process improvement activities and project.
- Efficiently solve complex, ambiguous problems/situations
- Productivity Budget preparation and agreement with Stakeholders on priorities
- Conduct and lead process deep dive reviews that will ensure efficiency and acceleration for Quality Assurance multiyear plan.
- Monitoring and securing the timely execution of all the projects by keeping close track of the timelines, business critical milestones delivery and proper planning and prioritization when required, as well as leading and monitoring weekly technology updates.

**Qualifications**:

- Minimum 6 years of experience related to process and/or project management experience.

Advanced English level

Lean, Six Sigma or another formal training in reengineering or process improvement.
- Ability to work with global partners across the organization
- Proven ability to complete complex projects according to agreed upon scope and timeline
- Working knowledge of large implementation and proven records on transformational process
- Excellent understanding and appreciation of internal control environment, reporting, and metrics is required.
- Solid analytical skills, combined with an ability to deliver analyses in a concise and logical manner.
- Experience in working in operations unit requiring coordination across multiple regions and business segments.
- Citi Lean and Lean Process Improvement experience would be an advantage.
- Excellent Microsoft Office skills including Microsoft Excel as well as PowerPoint to develop reports/presentations.

**Education**:

- Bachelor’s degree finished) in Business, Engineering, Finance and other fields. Master's degree a plus.

**Skills**:

- Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail.
- Must have solid communication skills (oral and written) to clearly articulate findings, defend point of view amongst various groups, and present to senior management.
- Must be assertive and have strong follow up skills.
- Proven self-motivation to take initiative and master new tasks quickly, and ability to manage multiple activities and build/develop working relationships.
- Must be a proactive and goal-oriented strategic thinker, with ability to identify creative solutions.
- Ability to multi-task, demonstrating independent leadership skills.
- Possess strong team building, planning and project management skills driven by process improvement.
- Ability to document and transfer knowledge to team member, process leads and key stakeholders.
- **Job Family Group**:
Business Strategy, Management & Administration
- **Job Family**:
Business Process Re-Engineering
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

En EY, tendrás la oportunidad de construir una carrera tan única como tú, con la escala global, el apoyo, la cultura inclusiva y la tecnología para convertirte en la mejor versión de ti. Y contamos con tu voz y perspectiva únicas para ayudar a EY a ser aún mejor. Únete a nosotros y construye una experiência excepcional para ti, y un mundo laboral mejor para todos.

**La oportunidad**

Trabajarás con variedad de clientes para brindarles servicios profesionales y participarás en actividades de desarrollo del negocio. A cambio, puede esperar un aprendizaje y desarrollo de primera clase adaptado a sus intereses y motivaciones únicos. Tendrás todas las habilidades, conocimientos y oportunidades para progresar y estar listo para construir un mundo laboral mejor para nuestra gente, nuestros clientes y las comunidades que nos apoyan.

**Tus principales responsabilidades**
- Asegurar el funcionamiento correcto de la solución, dando soporte a problemas que salgan a diario.
- Ayudar al cliente en analizar, diagnosticar, replicar problemas hasta su solución.
- Mantener una comunicación constante con el cliente, comunicando avances y estatus en la solución de problemas.
- Ejecutar, dar soporte y mantenimiento a proyectos de tecnología después del periodo de transición, asegurando que fueron implementados de manera correcta.
- Cumplir con el SLA (service level agreement) establecido con el cliente,
- Dar seguimiento a incidentes
- Documentación de soluciones frecuentes
- Experiência liderando equipos de soporte
- Llevar métricas de cumplimiento de incidentes, tiempo de resolución, complejidad y mejores prácticas de soporte
- Experiência creando planes de soporte para distintos tipos de aplicaciones en distintas tecnologías.

**Para poder optar al puesto debes tener**
- ** Formación**:Bachillerato o Licenciatura Universitaria (Administración de Negocios, Contabilidad, Finanzas, Economía, Comercio y Aduanas, Ingeniería Industrial y afines).
- ** Experiência**:

- 2-3 años de experiência in Market Data Analysis
- 2-3 Customer Facing and Client Management
- ** Conocimiento en idiomas: Inglés avanzado (indispensable)**:

- ** Conocimiento en sistemas**:Power Bi, Microsoft Excel
- ** Habilidades blandas**:Proactividad, Trabajo en equipo, Buena comunicación, Pensamiento crítico, Manejo de conflictos, Liderazgo

**Lo que buscamos**

Estamos buscando líderes que tengan una visión creativa y la confianza para convertir esa visión en realidad. Tendrás mucha autonomía en la ejecución de tus actividades, por lo que también deberás tener la habilidad de tomar la iniciativa y buscar oportunidades para mejorar nuestras relaciones y procesos actuales.

**Lo que ofrecemos**
- Aprendizaje continuo: Desarrollarás la mentalidad y las habilidades necesarias para afrontar lo que venga después.
- El éxito lo defines tú: Te proporcionaremos las herramientas y la flexibilidad para que puedas tener un impacto significativo, a tu manera.
- Liderazgo transformador: Te daremos las ideas, el entrenamiento y la confianza para ser el líder que el mundo necesita.
- Cultura diversa e inclusiva: Se le aceptará por lo que es y se le permitirá utilizar su voz para ayudar a otros a encontrar la suya.

**Si puedes demostrar que cumples los criterios anteriores, ponte en contacto con nosotros lo antes posible.**

**La experiência excepcional de EY. Es tuya para construirla.**

**EY | Construyendo un mundo laboral mejor**

EY existe para construir un mundo laboral mejor, ayudando a crear valor a largo plazo para los clientes, las personas y la sociedad y a construir la confianza en los mercados de capitales.

Con la ayuda de los datos y la tecnología, diversos equipos de EY en más de 150 países proporcionan confianza a través de la garantía y ayudan a los clientes a crecer, transformarse y operar.

Trabajando en las áreas de aseguramiento, consultoría, derecho, estrategia, impuestos y transacciones, los equipos de EY plantean mejores preguntas para encontrar nuevas respuestas a los complejos problemas a los que se enfrenta el mundo actual.

Description
Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of e-commerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and emerging fraud threats?
Our mission in Buyer Risk Prevention is to make Amazon the safest place to transact online. Buyer Risk Prevention safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, Buyer Risk Prevention designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com.
As a Business Analyst in Buyer Risk Prevention, you will be responsible for analyzing terabytes of data to identify specific instances of risk, broader risk trends and points of customer friction, developing scalable solutions for prevention. You will need to collaborate effectively with business and product leaders within BRP and cross-functional teams to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner. In addition you will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities.
You should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical audiences. This is a high impact role with goals that directly impacts the bottom line of the business.
Responsibilities:
- Understand the various operations across Payment Risk
- Design and develop highly available dashboards and metrics using SQL and Excel/Tableau
- Perform business analysis and data queries using scripting languages like R, Python etc
- Understand the requirements of stakeholders and map them with the data sources/data warehouse
- Own the delivery and backup of periodic metrics, dashboards to the leadership team
- Draw inferences and conclusions, and create dashboards and visualizations of processed data, identify trends, anomalies
- Execute high priority (i.e. cross functional, high impact) projects to create robust, scalable analytics solutions and frameworks with the help of Analytics/BIE managers
- Perform business analysis and data queries using appropriate tools
- Work closely with internal stakeholders such as business teams, engineering teams, and partner teams and align them with respect to your focus area
- Execute analytical projects and understanding of analytical methods (like ANOVA, Distribution theory, regression, forecasting, Machine Learning Techniques, etc.)
- Draw inferences and insights from the data using EDA and data manipulations using advanced SQL for business reviews
Key job responsibilities
- Understand the various operations across Payment Risk
- Design and develop highly available dashboards and metrics using SQL and Excel/Tableau/QuickSight
- Understand the requirements of stakeholders and map them with the data sources/data warehouse
- Own the delivery and backup of periodic metrics, dashboards to the leadership team
- Draw inferences and conclusions, and create dashboards and visualizations of processed data, identify trends, anomalies
- Execute high priority (i.e. cross functional, high impact) projects to improve operations performance with the help of Analytics managers
- Perform business analysis and data queries using appropriate tools
- Work closely with internal stakeholders such as business teams, engineering teams, and partner teams and align them with respect to your focus area
- Execute analytical projects and understanding of analytical methods (like ANOVA, Distribution theory, regression, forecasting, Machine Learning Techniques, etc.)
Basic Qualifications
- Bachelor's degree in business, engineering, statistics, computer science, mathematics or related field
- 1+ years of tax, finance or a related analytical field experience
- Experience creating complex SQL queries joining multiple datasets, ETL DW concepts
- Experience defining requirements and using data and metrics to draw business insights
- Experience demonstrating problem solving and root cause analysis
- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Experience using databases with a large-scale data set
- 1+ year of experience working in Analytics / Business Intelligence environment with prior experience of design and execution of analytical projects
Preferred Qualifications
- Experience in Amazon Redshift and other AWS technologies
- Experience scripting for automation (e.g., Python, Perl, Ruby)
- Experience using Python or R for data analysis or statistical tools such as SAS
- Experience in e-commerce / on-line companies in fraud / risk control functions
- Analytical mindset and ability to see the big picture and influence others
- Detail-oriented and must have an aptitude for solving unstructured problems. The role will require the ability to extract data from various sources and to design/construct/execute complex analyses to finally come up with data/reports that help solve the business problem
- Good oral, written and presentation skills combined with the ability to be part of group discussions and explaining complex solutions
- Ability to apply analytical, computer, statistical and quantitative problem solving skills is required
- Ability to work effectively in a multi-task, high volume environment
- Ability to be adaptable and flexible in responding to deadlines and workflow fluctuations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Job Requisition ID #**
25WD89309
**About the Team**
The Business Process Excellence Team is a dynamic group of process experts responsible for driving operational excellence across Autodesk's Operations by partnering with program leaders to ensure strategic projects and programs are delivered according to established project management, readiness, and business process frameworks.
**Position Overview**
As a Business Analyst specializing in process and technology integration, you will play a crucial role in bridging the gap between the process team, technology team, and business leaders. Your primary focus will be on facilitating seamless communication, aligning business objectives with technological solutions, and supporting change management initiatives.
**Responsibilities**
1. Requirements Gathering
+ Partner with stakeholders to understand, document and validate business requirements
+ Analyze existing documentation and observe workflows to gain insights into current systems and processes
+ Facilitate workshops and meetings to elicit clear, unambiguous requirements
2. User Story Creation
+ Translate business requirements into concise, well-structured user stories with acceptance criteria
+ Collaborate with product managers and engineers to align user stories and acceptance criteria with technical stories and engineering capabilities
+ Ensure user stories are written in simple language, understandable by all team members
3. User Acceptance Testing (UAT)
+ Plan and coordinate UAT activities, including creating test plans for different user types
+ Write test scripts based on user stories and acceptance criteria
+ Guide stakeholders through the UAT process, documenting results and defects
+ Facilitate communication between Business Leaders, Product Management, Project Team, and UAT teams
**Minimum Qualifications**
+ 3+ years of Business Analyst or similar experience
+ Knowledge of CRM systems (e.g., Salesforce, etc.)
+ Expert skills in reading process maps (e.g., Visio, Lucidchart, etc.) and methodologies (e.g., BPMN, EDP, etc.)
+ Facilitate working sessions and drive outcomes
+ Proven track record of delivering key documents in transformation projects (e.g. Business Requirements, User Stories, UAT materials)
+ Proficiency in analyzing data and creating visualizations to convey insights
+ Proficient in English
**Preferred Qualifications**
+ Proficiency in using BPM tools (e.g. Signavio, BIC, Hopex, etc.)
+ Experience working with Go-To-Market Teams (Marketing, Sales, Customer Success)
+ Design thinking and facilitation certification (e.g. LUMA)
#LI-SV2
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
**Diversity & Belonging**
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Business Analyst
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Job Summary:
Thermo Fisher Scientific Inc. is seeking a highly skilled and motivated Business Analyst to join our Chromatography & Mass Spectrometry Division (CMD). As a member of this team, you will play a key role in supporting the Finance & Accounting business functions and associated systems. In addition, you will also have a chance to engage in initiatives involving our S4/HANA rollout, data & analytics initiatives, and integration to technologies supporting our shared services teams. This position provides an outstanding opportunity to work with the newest technologies and collaborate with outstanding professionals in a globally recognized organization.
Key Responsibilities
Collaborative Engagement
+ Collaborate with individuals involved to collect and record business needs.
+ Analyze and interpret business needs into functional and technical specifications.
+ Conduct feasibility studies and risk assessments for proposed solutions.
+ Document system requirements and system design artifacts including flow/sequence diagrams.
Continuous Improvement
+ Design system solutions that meet business requirements and align with IT architecture standards.
+ Develop detailed design documents, including data models, process flows, and system interfaces.
+ Partner with business analysts and architects on technical design and coordinate development work with vendors as well as internal development teams.
Support and Maintenance
+ Delivery and support of incident/break/fix and production support.
+ Offer continuous support for deployed systems, including identifying problems and devising practical solutions.
+ Develop and maintain system documentation, including user manuals and technical guides.
+ Monitor system performance and conduct regular maintenance to ensure efficient operation.
Implementation and Rollout
+ Lead efforts to detail requirements, build functional and technical designs, and document validation and test cases.
+ Coordinate with project managers, business analysts, and technical teams to ensure successful deployment of the template.
+ Deliver mentorship and support during the testing, training, and implementation phases.
Qualifications:
+ Bachelor's degree required in Finance, Accounting, Information Technology, or a related field.
+ Demonstrated ability in SAP FICO process and configuration with at least 4+ years working in a global template or similar role.
+ Expertise to include General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), and Controlling (CO). Month end, quarter end and yearend close activities.
+ Facilitate interactions across multiple disciplines and demonstrate outstanding ability to efficiently collaborate with colleagues at all levels.
+ Strong analytical and critical thinking skills.
+ Ability to work in a fast-paced and innovative environment.
Preferred Skills
+ Knowledge of integration points between SAP FICO and other SAP modules (e.g., MM, SD, PP).
+ Experience in a multinational corporation with sophisticated financial processes.
Working Conditions:
+ Ability to travel up to 25% international and domestic travel.
+ Ability to work in an office environment with standard office equipment.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Job Description**:
**DUTIES AND RESPONSIBILITIES**
- Identifying and documenting requested changes to the system in a standard BRD
- Identifying analytics needs arise in their functional area as well as issues that impact other functional teams, and working to resolve them
- Serving as a liaison between end users' workflow needs and ACE implementation staff
- Maintaining regular communication with ACE team members including participating in weekly project team meetings
- Developing an understanding of operational needs by attending site visits and other integrated sessions
- Contributing member of a team of analysts, developers and support staff that will assist with automation activities
- Build, develop, and maintain highly collaborative working relationships with the business and IT
- Support and align efforts to meet IT and business needs
- Develop and execute test plans, provide necessary guidance to testers during QA process
- Determining required testing resources
- Managing the issue tracking process

**Qualifications**:

- Bachelor's degree, or similar technical discipline
- 3 years’ experience working with manufacturing, or engineer to order disciplines
- Experience working within teams
- Must be able to travel up to 20%
- Excellent oral and written communication skills, combined with the ability to market and report out complex initiatives to non-technical colleagues or business leadership.
- Must possess a blend of business acumen, consulting-like abilities, and analytics capabilities to identify areas of need, and develop solutions that will provide optimal value to all internal stakeholders.
- Able to demonstrate sound problem-solving skills and business intuition

Additional Information

Remote work (Flexibility to go to the office once per month)
**Address company**:Lindora, Santa Ana, San José, Costa Rica, Parque Empresarial Forum I, Stage 5, Building D, 3rd Floor

**Why work for Cornerstone Building Brands?**

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play.

Full-time
Schedule: monday to friday 8am to 5pm
Team members receive medical, dental and vision benefits starting day 1.
Other benefits include paid holidays, life insurance, LTD, STD, 401k, trainings, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.
Free virtual English course
Employee Assistance Program

Company Description
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

**Job Description**:
Experian PLC is a consumer credit reporting agency. Experian collects and aggregates information on over one billion people and businesses including 235 million individual US consumers and more than 25 million US businesses. Based in Dublin, Ireland, the company operates in 37 countries with headquarters in the United Kingdom, the United States, and Brazil. The company employs approximately 17,000 people and reported revenue for 2018 of US $4.6 billion. It is listed on the London Stock Exchange and is a constituent of the FTSE 100 Index. Experian is a partner in the UK government's Verify ID system and USPS Address Validation. It is one of the "Big Three" credit-reporting agencies, alongside TransUnion and Equifax.

In addition to its credit services, Experian also sells decision analytic and marketing assistance to businesses, including individual fingerprinting and targeting. Its consumer services include online access to credit history and products meant to protect from fraud and identity theft.

**The Business Analyst II will be expected to successfully**:

- Meet with the business/process SMEs and analyze the feasibility of the automation regarding business processes.
- Record the As-Is process from each automation project and create the To-Be step by step for the development team.
- Help on the qualification (e.g. feasibility and benefits) process of automation initiatives.
- Guide the business through the automation life cycle and get required documentation sign-off.
- Help keeping the metrics updated with the information gathered on each automation.
- Has experience using Jira and Confluence.
- Helps the Project Leaders/SME’s to build the PDD (Project Definition Document) and the required documentation.
- Work close with the Agile Project Manager and Development team to update and maintain the metrics.
- Ensure requirements extractions and become a point of contact for developers during the implementation of the solutions.
- Ensures that the PROD and DEV environments have all accesses needed to start the coding and deployment of robots.
- Raises tickets with the EITS COE where needed to help reduce the developer’s downtime.
- Maintains a constant communication with the Developer’s and Program leaders.
- Helps capture the requirements for the automation in the PDD.
- Makes sure that the required documentation is in the corresponding folders.
- Performs bi-annual audits checks around the Audit controls.
- Schedules, attends, Leads and Manages the Concept and Qualification calls.
- Provides SME knowledge around Smart Automation.

**Qualifications**:
Qualifications
- Bachelor’s degree in Engineering, Science, Business, IT, Industrial or Operations
- Minimum 4 years of Business Analyst experience - from eliciting business functional and technical requirements and building and executing on test plans
- Proven ability to work with Agile development methodologies
- Has Smart Automation (RPA, RDA, Chatbots, etc.) technical background.
- Is a self-learner, will be able to study the topics related to the automation initiatives () being developed and learn so that contributions are valuable.
- Experience with JIRA
- Excellent oral and written communication skills in English and people-interaction skills
- Demonstrated ability to manage and execute on multiple, critical projects simultaneously
- Excellent problem-solving skills and attention to detail
- Proactive
- Team Player

Additional Information**
Culture at Experian**
**Our uniqueness is that we truly value yours.**

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering. the list goes on!

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - C

**OTSI**
**Object Technology Solutions, Inc**) has an immediate opening for a Business Analyst III (Salesforce Administrator)

BUSINESS ANALYST III (REMOTE/HYBRID)

**MAJOR RESPONSIBILITES**:

- You and your peers provide day-to-day support on SFDC/Tableau CRM/CPQ modules to internal users. In doing so, you will partner with support teams in business operations, product owners and engineering areas, including but not limited to solving medium-to-complex issues up to partnering with these teams to deliver robust solutions to defects and enhancements in the form of User Stories/Change Requests.
- Among different daily tasks, you will be able to identify potential process improvements and potential long-term fixes, help your peers creating knowledge articles, triage and resolve support cases and change requests within SLAs, collaborate when required with Engineering, Product Owners, Business and Solution Architects resolving system integration or code-related fixes, set and communicate resolution time frames to users/stakeholders, lead and facilitate training sessions within the team/users/stakeholders, take part or even ownership of assigned activities when required (Application Support Readiness, Change Request Management, Roadmap Projects, Salesforce Critical Updates, etc).
- You’ll build domain expertise in all our functional areas (marketing, quoting, pricing, renewals, partner, service and sales operations), to manage SFDC system design, configuration, system testing and deployment.

**SKILLS AND ABILITIES REQUIRED**:

- Experience in salesforce giving support or they could be salesforce admins who have no experience.

**About us**

Founded in 1999 and headquartered in Overland Park, Kansas, OTSI offers global reach and local delivery to companies of all sizes, from start-ups to Fortune 500s. Through offices across the US and around the world, we provide universal access to exceptional talent and innovative solutions in a variety of delivery models to reduce overall risk while optimizing outcomes; enabling our customers to thrive in a global economy.

Join us today, as we assure you 1500+ friends and a great career; Happiness begins at a great workplace !

Working with OTSI gives you the assurance of a successful, fast-paced career. Exposure to infinite opportunities to learn and grow, familiarity with cutting-edge technologies, cross-domain experience and a harmonious environment are some of the prime attractions for a career-driven workforce.

Feel free to refer this opportunity to your friends and associates if you are not available. We have a referral policy.

**Job Title**: Senior Business Analyst**:
**Reports to**: Digital Enablement Manager

**Career Band**: 6

**Group / Division**: Global Business Services

**Key Responsibilities**:
Global Automation COE is responsible for supporting the shared services unit of Thermo Fisher Scientific: Global Business Services by providing process automation expertise and development capabilities. Our global unit is building the future capabilities of the company using existing and new technologies combining them in an inquisitive way. GBS is a fast-growing organization and a key strategic pillar of the company. Our team has an outstanding opportunity to support this growth by creating additional capacity instead of purely cutting costs.

The Digital Enablement Team is focused on delivering automation initiatives using available tools like MS SharePoint, Power BI, Power Apps, UiPath and other low-code or no-code automation tools.
- Lead process improvement initiatives and work together with key partners to:

- Understand business problems.
- Analyze business processes.
- Identify process improvement opportunities.
- Design solutions together with the business, IT and other key partners.
- Facilitate design and planning.
- Quantify impacts and manage commitments for automation projects.
- Measure and feedback of implemented results.
- Work together with our Costa Rican and Hungarian teams in delivery projects.
- Participate in pilots to test new technologies and implement new tools.

**Skills/ Qualification/ Experience**:

- Professional attitude to manage key partners from all levels.
- Excellent process improvement skills, good understanding of process improvement methodologies (Lean, Six Sigma, Zero Based Budgeting, Design Thinking, however no certificate is required)
- Service - oriented attitude and willingness to learn.
- Possess good listening skills and patience to work with all types of employees.
- Ability to maintain a positive attitude.
- The individual should have high energy with the ability to organize/priorities workload.
- Good interpersonal skills are needed with the ability to communicate well in a diverse work environment.
- Proficient with Microsoft Office Suite including advanced Excel, Access, Power Point, Power BI, Power Apps experience.
- Experience in accounting or financial operations is a plus.
- Experience in process analysis is required (process cost calculation), process mining experience is a plus.
- Experience with RPA tools like UiPath, Automation Anywhere, Blue Prism, Work Fusion is required.
- Front and backend developer experience is an advantage (Angular, Django, Python, R, etc.)
- English language skills are required for this role.
- Spanish And Hungarian is a plus but not required.
- This position requires a minimum of 5-10 years of related experience with a bachelor’s degree.

**Working Conditions**:

- This position is based in Costa Rica however occasional international travel should be expected.
- The team serves multiple business units across the globe where the time difference can be more than 8 hours therefore flexibility to join meetings early in the morning or late in the evening is needed frequently.
- We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.