11 Ofertas de Crm en Costa Rica

**OTSI**
**Object Technology Solutions, Inc**) has an immediate opening for a IT Business Analyst.

**IT BUSINESS ANALYST (COSTA RICA/MEXICO/URUGUAY)**

Este rol profesional esta? enfocado en la Consultori?a funcional de CRM, responsable de la administracio?n e implementacio?n regional de CRM. Trabajara? en estrecha colaboracio?n con los stakeholders para comprender los requisitos y necesidades comerciales de la organizacio?n. Lograr soluciones optimas automatizando los procesos comerciales y de marketing, generando valor al a?rea ventas y la organizacio?n a trave?s de inteligencia de negocios y reporteri?a.

**RESPONSIBILIDADES**:

- Administrar a nível regional la herramienta Microsoft Dynamics 365 Sales (CRM) en el entorno de Customer Engagement, velando por la estabilidad de la aplicacio?n y su buen funcionamiento.
- Trabajar en estrecha colaboracio?n con los stakeholders.
- Ejecutar talleres de disen?o, descubrimiento y capacitacio?n por implementacio?n de nuevas funcionalidades o procesos o actualizacio?n de conocimientos.
- Disen?ar soluciones de Dynamics 365 Sales mediante la configuracio?n.
- Responsable de implementar Dynamics 365 Sales y los mo?dulos en Dynamics 365 Customer Engagement.
- Resolver y diagnosticar problemas.
- Identificar, disen?ar, construir, probar e implementar soluciones relacionadas a

Microsoft Dynamics 365 Sales, asegurando y manteniendo la calidad.
- Responsable de la gobernanza del CRM a nível regional, y con ello aplicar buenas pra?cticas y normas esta?ndares existentes en cuanto al disen?o de soluciones funcionales de sistemas, siguiendo siempre las poli?ticas de la compan?i?a, asi? como las reglas de segregacio?n de funciones.
- Alto grado de conocimiento en la arquitectura funcional de soluciones en donde intervengan

diferentes aplicaciones.
- Alto grado de destreza en la realizacio?n de documentacio?n de especificaciones funcionales.
- Responsable de garantizar el proceso adecuado de control de calidad y pruebas UAT sobre nuevo requerimiento previo a publicar en produccio?n.
- Apoyar en los cierres mensuales de las OpCos previa coordinacio?n con su jefe a cargo y en horarios a convenir.
- Contribuye a completar los hitos asociados con proyectos especi?ficos.
- Disponibilidad de viajes al exterior a las diferentes OpCos cuando se amerite, acorde a los itinerarios de las aeroli?neas ae?reas y a la asignacio?n de agendas.

**CALIFICACIONES**:

- Mi?nimo Bachillerato Universitario en Ingenieri?a en Computacio?n e informa?tica/Industrial o carrera a fin/Administrador de empresas/Ventas/Marketing.
- Mi?nimo 4 an?os de experiência en consultori?a y/o administracio?n funcional de CRM (Preferiblemente Dynamics 365 Sales Customer Engagement).
- Experiência en implementaciones y administracio?n de CRM.
- Experiência trabajando con metodologi?a Agile.
- Certificaciones de Microsoft en plataformas y productos relacionados (Plus).
- Manejo de los paquetes (Power BI, CPQ, Project) (Plus).

**HABILIDADES**:

- Habilidades avanzadas de comunicacio?n (escrita y verbal) constante con altos ejecutivos de la compan?i?a incluyendo gerentes, directores y C-level en espan?ol e ingle?s.
- Habilidad para levantar requerimientos, asesorar y apoyar al cliente interno en las necesidades que se planteen.
- Capacidad para crear documentos de especificaciones funcionales y de requerimientos, en un lenguaje funcional adecuado para un departamento te?cnico.
- Habilidad para trabajar de forma independiente o autodirigido.
- Habilidades de administracio?n de proyectos y priorizar mu?ltiples tareas y proyectos.
- Modificar y ejecutar planes de proyectos complejos y participar en la implementacio?n del plan con poca direccio?n
- Habilidad de dirigir reuniones relacionadas al puesto o bien de otros temas con la capacidad de realizar anotaciones y seguimiento.
- Fuertes habilidades de comunicacio?n verbal y escrita, capacidad de escuchar atentamente y expresar ideas de forma clara y concisa
- Habilidad para dar entrenamientos y hacerse entender fa?cilmente
- Habilidad para el trabajo colaborativo, delegando y dando trazabilidad a las actividades con recursos internos y/o externos de la organizacio?n.
- Excelentes habilidades de servicio al cliente.
- Realiza investigaciones sobre mejores pra?cticas y tiene la capacidad de documentar adecuadamente las soluciones creadas.
- Posee la capacidad de reconocer situaciones de conflicto y resolverlas; escalar las que no se pueden resolver.
- Posee la capacidad de trabajar en un entorno de ritmo acelerado y cambiante.
- Capacidad para trabajar bajo presio?n manteniendo siempre el adecuado auto control en momentos de estre?s que pueda provocar sus actividades diarias o relaciones con usuarios finales.
- Tener una disposicio?n permanente y comprometida al trabajo en equipo.
- Resolucio?n de Problemas
- Habilidades de coordinacio?n y Planificacio?n.
- Buena comunicacio?n y relaciones con grupos de trabajo

Please send your resume to

About us

Founded in 1999 and

**100% Remote - Work from Home Position - Hourly Rate / Fixed Salary + Bonuses. Must be located anywhere in Latin America.**

At Chat Assassins we work with high-level business coaches to help them scale their businesses by providing them with skilled virtual sales teams.

Join our team as an Automation, CRM, and Process Expert, where you'll harness your expertise to streamline our operations, enhance efficiency, and drive our business forward with finesse and innovation.

**THIS IS FOR YOU IF YOU HAVE EXPERIENCE WITH THE FOLLOWING**:

- **CRM systems**:

- **Scripting programming language like Javascript or Python**:

- Marketing compliance & regulations
- **Automation tools **like Zapier, Monday, Make, Pabbly, ifttt, Manychat
- Domains and DNS records
- **AI; prompt engineering, knowledge embedding**:

- **Web builders** like webflow, wordpress, clickfunnels, Go High Level
- Troubleshooting systems

**And you’ve worked on projects like**
- Sales funnels
- Appointment reminder sequences
- Text Messaging Campaigns
- Social Media DM Campaigns
- Databases and Dashboards
- Tracking lead sources & visualization

**YOUR MISSION**
- Document the agency's processes in the form of a workflow/chart and improve them
- Imagine and create processes for our new projects, so as to maximize our efficiency.
- Be able to understand our agency processes and create workflows and automations to make our work as efficient as possible
- Organize our CRM in the most efficient and consistent way possible, so that it can be used by our staff
- To Improve organization’s efficiency so that we can concentrate on our scaling.
- Implement Make, Zapier or even WebHooks automations to make our work as efficient as possible.
- Work closely with each department to study their workflow and understand what you can automate to make their work easier
- Set up our customers' GoHighLevel, ActiveCampaign, ManyChat, WebinarJam, Slack and Twilio automations.

**WE HIGHLY APPRECIATE if you embody these traits!**
- **Attention to Detail & Impeccable Organization**:Your work will directly impact our clients. Precision and structure are paramount.
- **Stress Resilience**: The digital landscape changes rapidly. Staying calm, especially under tight deadlines, is a quality we cherish.
- **Proactivity**: Show us that you can take the lead, bring fresh ideas to the table, and work independently when needed.
- **Eagerness to Learn**: Tools and platforms evolve. We value those who keep their skills sharp and updated.
- **Proficiency in Translators & AI**:Our clients primarily speak French, so translations will occasionally be part of your role.
- Demonstrates strong analytical and problem-solving abilities.
- Collaborates effectively within team settings.
- Exhibits excellent time-management and interpersonal communication skills.

**OTHER REQUIREMENTS**
- Must be located in: Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Uruguay, Venezuela.
- C1-C2 Level of English
- Computer with Windows 10 or newer, or Mac OS 2015 or newer.

Pay: ₡1,000.00 - ₡2,000.00 per month

**Language**:

- English at a B2 Level or higher (required)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
_Relocation benefits_ **_are not_** _available for this job posting._
**The Opportunity:**
**Key Responsibilities**
**As TR accountant:**
+ Execute the day-to-day activities according to the agreed service level and in compliance with the SOPs of the respective business sub-process
+ Follow the instructions regarding the daily work coordination
+ Propose process and system improvements
+ Contribute continuously to the improvement of the performance of the SSC
**Accountabilities**
+ Perform daily bank postings, interface controls, manual corrections, and reconcile bank and suspense balance sheet accounts, including clearings and treasury transactions.
+ Conduct cash flow analysis, manage loans and investments, and handle intercompany reconciliation and reporting.
+ Post general ledger (GL) journals and support other reporting activities.
+ Manage incoming calls and emails promptly, follow up on open items and missing entries, and ensure timely resolution of issues.
+ Collaborate proactively across countries and functions to improve team cooperation and performance; support teammates with workload or expertise gaps.
+ Promote a positive team environment by encouraging open communication and mutual support.
+ Adapt to business needs by performing cross-functional or cross-geographic assignments as required.
+ Participate actively in meetings, workshops, and team events, maintaining high integrity and adherence to Roche guidelines.
**Who you are:**
**Qualifications**
+ Bachelor's degree in accounting, finance, or related area.
+ 3+ years in Finance and accounting experience
+ A solid understanding of accounting processes.
+ Knowledge of applications in a computerized environment, including spreadsheets applications, and databases (e.g. Excel, PowerPoint, Word, G-Suite, etc.)
+ Knowledge of Finance Shared Services and operational accounting processes and related technology systems (e.g. SAP, BlackLine, SNOW etc.) is desired.
+ Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines
+ Effective written and verbal communication skills with a focus on customer service.
+ Ability to perform work with limited direction and guidance.
+ Ability to prioritize effectively and multitask, meet all deadlines and manage up.
+ Works well with others and follow through to execute all tasks.
+ Language: English & Spanish required.
#LI-DC1
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**

Senior Project Manager - Enterprise CRM Software Solutions (MSFT D365, Salesforce) - Remote

At Avtex, a TTEC Digital Company, we're all about the Human Experience. Elevated. As a Senior Project Manager (Enterprise) working remotely you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

**What You'll be Doing**

The Sr. Project Manager (Enterprise) is a highly skilled resource with demonstrated experience managing large multi-million dollar projects with multiple workstreams and several dedicated delivery teams with resources up to 20 people. This person must be able to effectively communicate at high executive levels within large enterprise organizations. The Sr. Project Manager is the customer point of contact for coordination of enterprise Microsoft system implementations, including Microsoft Dynamics CRM/D365, O365, Data/AI, Sharepoint, etc. Sr. PMs at Avtex are often assigned projects that are most critical to the future success of Avtex (either in complexity, potential business, market segment, etc. ). The Sr. PM is responsible for executive stakeholder management, enterprise project planning, project management, resource management and change management. In this role, success is being able to manage enterprise projects with differing technical solutions while providing exceptional customer experience to our clients.

**What You Bring to the Role**
- Manage enterprise Microsoft implementation projects consisting of 15+ members and project budgets from $2M to $6M+
- Whiteboard and discuss the PMO Implementation Methodology at a high level, diligently follow the process when performing project management tasks, and provide clear and constructive feedback for continuous improvement in the Implementation Methodology to the PMO
- Work closely with the Microsoft "fast track" team on strategy and collaboration items
- Establish and nurture productive relationships with customers and deliver exceptional customer experience
- Act as the primary point of contact for the client for all project-related activities
- Create and manage a formal project plan, including SOW, timeline, risk management, communication plan, change management, training plan and resource plan
- Manage the execution of all components of approved project plan, including risk assessments, project deliverables and timeline, vendor coordination, test plans, budget control and project cost, progress on scope, documentation, etc.
- When appropriate, collaborate with clients to develop design specifications, business needs, and other factors that impact operational requirements and the end customer experience
- Maintain internal system updates, including project status, SharePoint documentation, resource plans, financial updates for billing, time submittals, and expense reports
- Active participation in bi-monthly PMO team meetings and solution specific review sessions
- Maintain a target employee utilization goal

**What Skills You'll Need**
- Bachelor's degree preferred or relevant work experience
- 5+ years of experience deploying enterprise IT projects in a customer facing environment
- Prior experience managing project deployments of Microsoft solutions required
- PMP (or active plan to achieve PMP certification) preferred
- Experience in healthcare vertical (payer or provider environments) preferred
- SCRUM Master certification preferred
- Attention to detail and thoroughness
- Ability to adapt quickly to changing technology
- Self-directed, consistent and reliable with effective time management skills
- Excellent organizational, planning, written & verbal communication skills
- Travel up to 50% nationally required

**What You Can Expect**

Benefits available to eligible employees include the following:

- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off

**About Avtex, a TTEC Digital Company**
At Avtex, a TTEC Digital Company, we've worked hard to create a culture that promotes teamwork, creativity and an effective balance between work and the life outside of it. We are committed to attracting the best and brightest, retaining the best and brightest and building an enviable culture. In short, we want our employee experience to inspire people. We are passionate about building and sustaining an inclusive and equitable working environment. We encourage all individuals who believe they have the skills and drive necessary to succeed in this position to apply.
In March of 2021, Avtex was acquired by TTEC. The acquisition is aligned to TTEC's continued focus on driving organic growth through the omnichannel enablement of the most innovative and disruptive brands in the digital economy.

LI-BB2

LI-REMOTE

**Primary Location**: : CR-Costa Rica-Heredia
** Job**: : Information Technology

JSGYM-TE