66 Ofertas de Customer Relations en Costa Rica

Job Location
San José
Job Description
Consumer Relations Advisor plays a pivotal role in delivering exceptional consumer service through various communication channels, including phone, email, and chat. This role involves addressing consumer inquiries, providing information about products and services, and resolving basic issues efficiently and effectively. The Advisor will follow established protocols and scripts, ensuring a consistent and positive consumer experience. This position requires strong communication skills, a consumer-centric attitude, and the ability to work collaboratively within a team. The ideal candidate will thrive in a fast-paced environment, demonstrate problem-solving capabilities, and be eager to learn and grow within the organization.
GENERAL RESPONSIBILITIES INCLUDE:
Consumer Support:
+ Serve as an expert on specific product segments, providing in-depth knowledge about features, benefits, and limitations.
+ Address and respond promptly to consumer questions and complaints related to these products, guiding clients through troubleshooting processes and assisting with warranty claims or returns.
+ Assess and analyze individual consumer needs and preferences to provide personalized recommendations on products that best suit their needs. This includes suggesting complementary products or accessories that enhance performance and overall satisfaction.
+ Create and maintain accurate records of consumer interactions and resolutions.
+ Make recommendations on messaging strategies, processes, and system updates to enhance the consumer experience. This includes suggesting changes to communication message tracks, streamlining complaint resolution processes, and advocating for system enhancements that align with consumer needs and expectations.
+ Investigate and resolve Tier 1 escalations, which may involve new questions or concerns about products or store policies. This includes gathering relevant information, collaborating with product or Direct to Consumer teams, and ensuring timely and accurate responses to consumer inquiries.
+ Identify recurring themes or trends related to products or services and communicate to Service Delivery teams for review and action.
Consumer Engagement:
+ Foster strong relationships with consumers by providing personalized support and product recommendations.
+ Engage with consumers on social media and review platforms to enhance brand presence and reputation.
+ Participate in initiatives to drive consumer loyalty and retention through effective communication and support.
Knowledge Management:
+ Make and implement recommendations to knowledge base to help drive fast, accurate resolution for consumers.
+ Train and support fellow team members on product knowledge and consumer service best practices.
Team Collaboration:
+ Collaborate with team members to share best practices and improve overall team performance.
+ Participate in team meetings and training sessions to continuously develop skills and knowledge.
+ Support a positive team environment that encourages feedback, innovation, and collaboration.
Job Qualifications
+ Advanced proficiency in English (spoken and written)
+ Advanced proficiency in French (spoken and written)
+ Proven experience in similar positions.
+ Bachelor's degree or currently enrolled as a university student.
+ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
+ Detail-oriented with strong organizational skills.
+ Prior experience in customer service, call centers, or service centers is highly desirable.
+ Strong problem-solving skills.
Important Notes for Candidates:
+ Please complete the online assessments within the next 48 hours after your application for the position.
+ Please note that the communication process for this job posting may take longer than usual, as it is connected to multiple positions.
+ Before submitting your application, we strongly encourage you to review the following material: Hiring Process and Assessment Information ( . Familiarizing yourself with this content will help you be better prepared for the online assessments and enhance your chances of success.
Just so you now:
We are an equal opportunity employer. We don't discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. Our people are all equally hardworking in extraordinary ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours. Are you ready to encourage us with your ideas?
What we offer!
+ We'll give you responsibilities as of Day 1 - you will feel the ownership of your project from the beginning.
+ You'll have continuous mentorship - you will work with passionate people and receive both formal training as well as day-to-day mentoring from your manager
+ We offer you to work and be part of a dynamic and supportive environment
+ We promote agility and work/life balance for employees.
+ We love flexibility. You can arrange your work schedule based on your personal needs.
+ We will let you experience true support for work/life effectiveness and your long-term well-being.
+ We will give you a competitive salary and benefits' package.
+ At P&G, leadership is not just a title; it's a mindset and a way of life. We understand that great leaders are not born overnight but are developed through experience, mentorship, and a passion for growth. That's why we have created a vibrant and inclusive environment that fosters leadership skills and encourages personal and professional development.
About Us!
P&G serves consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®,Ambi Pur®, Ariel®, Bounty®, Charmin®, Crest®, Dawn®, Downy®, Fairy®, Febreze®, Gain®, Gillette®, Head & Shoulders®, Lenor®, Olay®, Oral-B®, Pampers®, Pantene®, SK-II®, Tide®, Vicks®, and Whisper®. The P&G community includes operations in approximately 70 countries worldwide. Please visit for the latest news and information about us and our brands.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status,or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Stay connected with us on social media! Follow us for the latest updates, exclusive content, and more:
LinkedIn P&G Careers | Santa Ana | Facebook ( @pgcareerscr
Job Schedule
Full time
Job Number
R000137108
Job Segmentation
Entry Level

**Assistant Manager, Customer Relationship Management (Marketing Automation) - Santa Ana, Costa Rica**

Are you a zealous all-around Marketing superstar with a passion for your work? Do you want to unleash your potential in a global Fintech company looking to move money for better? Join Western Union as an Assistant Manager, Customer Relationship Management (Marketing Automation).

**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

**Better requires process, discipline, and simplification**

**Join us, and let’s connect the world**

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

LI- MA1

Description
The Amazon Marketplace Paid Services (SAS) organization is seeking a Team Lead of Strategic Account Managers to drive business growth for some of the most influential Sellers on the Amazon Mexico Store.
As Team Lead of Account Managers for Strategic Accounts, you will shape the future of the organization and ensure Seller satisfaction at scale through delivering strategic insights and relentlessly high operational standards. In this role, you and your team, based in SJO, Costa Rica will build strategic joint business plans with your portfolio of Sellers of the MX Marketplace and explore innovative ways to identify and execute opportunities for new selection, fulfillment, traffic and conversion drivers and operational improvement. Our Account Managers for Strategic Accounts drive Seller business growth by providing customized insights and recommendations, training on relevant tools, products and Amazon services; and delivering a positive experience with our programs. They are agile, inventive advocates for their Sellers' experiences on the Amazon Store. They use root cause analysis and problem-solving skills to address Seller concerns and areas for opportunity. If you are interested in how we are changing the way Mexican companies sell, we are interested in you.
Key job responsibilities
- Lead and manage a high performing Account Management team while managing a reduced portfolio of Strategic Sellers yourself
- Develop a clear understanding of the Selling on Amazon products and their functionalities, the e-commerce industry and competitive environment.
- Implement and track metrics to record the success of your team, Seller Experience, growth and long term retention in the program. Use these metrics to guide your work and uncover hidden areas of opportunity.
- Analyze data and trends to identify, action and influence long term in order to maximize potential for the portfolio of Sellers managed in your team.
- Lead business strategy development and design long term account plans, collaborating effectively with internal teams and Sellers to find joint areas of opportunity to drive Seller Experience with Amazon.
- Build effective working relationships with the Sellers that your team manages; be a trusted advisor for escalations, retention plans and a business advocate.
- Oversee key strategic activities that are underway for the Seller, follow up, escalate and clear blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization and deliver value across a larger customer set
- Prepare and deliver business reviews regarding progress and state of health of your Sellers.
About the team
- The team
The SAS Team in Mexico is a high performing team driving ultra fast growth for strategic, tier 1 Selling Partners of the MX Marketplace. We are true owners of the business and drive best in class Seller Experience that impacts the entire Marketplace and its programs. We set new benchmarks, use the Voice of AMPS Sellers to unblock opportunities not only for our Sellers, but for the entire Seller audience in Mexico and uplift SMBs in Mexico.
- Inclusive team culture
At Amazon, we embrace our differences, and we are committed to furthering our culture of inclusion. We host ongoing learning experiences. Amazon's culture of inclusion is reinforced within our Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
- Work-Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
- Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
Basic Qualifications
- Bachelor's degree in Business Administration, Economics, Marketing, Engineering or from related subjects (or certificate of completion of studies)
- Fluent English and Spanish written and verbal skills
- 5+ years of experience in roles such as Account Management, Sales, Consulting, Retail Buyer, In-stock planner, Finance/Analyst roles, Marketing/Merchandising roles, Program or Project Management roles
- Experience building relationships with external stakeholders, identifying business opportunities for clients and increasing adoption and utilization of company products
- Comfortable using data analysis, reporting and forecasting to guide business decisions and solve problems
- At least 2 years of managing external client facing Sales/Account Management teams
Preferred Qualifications
- Experience in selling nascent products/services to external stakeholders
- Experience in E-Commerce, Online Advertising, Retail Technology, Consulting or Start-Ups
- Excellent communication and presentation skills
- History of exceeding targets in a performance-driven organization using a consultative, solutions-focused approach
- Understand the retail math and formulas for the purpose of making business decisions.
- Track record of building business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
The objective of an Existing Seller Management (ESM) Account Manager is to engage with existing Selling Partners (SPs) from a selected Lead Pool within the MX Marketplace (771770). This role focuses on supporting SPs in adopting and re-adopting key Amazon Marketplace Programs, such as Fulfilled by Amazon, External Fulfillment, Advertising, Brand Tools, Promotions, Inventory Health Management, and Selection Recruitment. The goal is to enhance the Seller Experience (SX) for the SPs engaged and to improve Customer Experience (CX) through better selection offerings, quality, and lead times.
ESM representatives are evaluated based on the following criteria: (1) the number of engagements conducted throughout the year from the selected Lead Pool; (2) the conversion percentage of SPs adopting or re-adopting Amazon Marketplace Programs; and (3) the quality score derived from SP feedback on the support provided.
The ideal candidate for this position is motivated, adaptable, and possesses strong time and project management skills. They should be technically proficient and analytical. Excellent troubleshooting, problem-solving, and communication abilities are essential, as well as teamwork skills. At the core of this role is a high attention to detail and a commitment to delivering high-quality results on time.
Key job responsibilities
Develop a clear understanding of Selling on Amazon products, their functionalities, and the e-commerce industry, including its competitive environment.
Analyze data and trends to identify actions that will influence and maximize the long-term potential of your portfolio of Selling Partners.
Collaborate effectively with internal teams and your Sellers to enhance the potential of Selling Partners.
Build strong working relationships with your Sellers, becoming a trusted advisor and ensuring the best experience in their development.
Oversee key strategic activities for the Sellers, following up, escalating, and resolving any blockers as necessary across multiple organizations. Act as the voice of the customer internally, using data and anecdotes to drive prioritization and deliver value to a broader customer base.
Track metrics to measure the success of the Sellers in your portfolio. Utilize these metrics to guide your efforts and uncover hidden areas of opportunity.
Basic Qualifications
- 2+ years of professional or military experience
- 2+ years of generating new opportunities with strong focus on pipeline tracking and deal execution through entire sales cycle experience
- 2+ years of exceeding quota and key performance metrics experience
- Bachelor's degree
- Experience with business development, partnership management, or sourcing new business
Preferred Qualifications
- Experience and record of success in an outbound account management or prospecting role in B2B environments, preferably in a solution/technology-related environment
- Experience using Salesforce.com at an advanced level including the development of dashboards and reports, programing experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Customer Support Associate.**

The role of the Customer Support Associate is to facilitate a positive journey for Clients through the efficient and timely handling of pre

**You will be responsible for**:
Request Handling - Pre & post-transaction queries.
- Resolve multi-channel Customer transaction queries providing answers immediately where possible and escalating to Sales teams when required, to ensure delivery of responsive service to Clients.
- Utilize business and product knowledge to identify opportunities to refer to Sales teams, to meet additional Client needs and increase revenue.
- Adhere to agreed SLAs and KPIs
- Delivers high quality, consistent interactions.
- Handle clients contact with a professional demeanor.
- Support in collecting required documents from clients by proactively reaching out to clients, following a reminder process and support clients on ad-hoc questions relating to process.

**Administration and Reporting**
- Maintain accurate SFDC records.
- Ensure that client requests are handled on time and with accuracy.
- Participate in team initiatives as needed.
- Identifies areas of improvement and puts them forward to the team.

**Skills required.**
- **Excellent written and verbal communication skills in English.**:

- Ability to ask probing questions to understand customer needs.
- Ability to navigate a computerized data entry system.
- Familiarity with office productivity tools e.g. MS Office, outlook, excel, Salesforce.
- Professional telephone manner with an ability to develop rapport with external customers.
- Ability to handle objections and complaints.
- High degree of accuracy and attention to detail
- High degree of self-motivation
- Ability to work under pressure.
- Ability to meet deadlines/high sense of urgency.
- Strong team player

**About Convera**

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

**We offer an abundance of competitive perks and benefits including**:

- Market competitive monthly gross salary.
- Opportunity to earn an annual bonus (based on role level)
- Great career growth and development opportunities in a global organization
- Generous insurance (health, disability, life)
- Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
- Paid volunteering opportunities (5 days per year)
- Hybrid mode, 2 days at the office.
- **Shift: 10:00am-7:00**pm, Monday** to Friday.**

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Are you seeking an outstanding chance to create a significant impact while collaborating with a world-class team? Thermo Fisher Scientific Inc. is in search of an ambitious Sr Customer Service Representative to join our Shared Service Center in Heredia, Costa Rica. This role plays a crucial part in guaranteeing our customers receive seamless support throughout their lifecycle, encompassing invoicing, administration, order management, quotations, and master data.**
**Key Responsibilities:**
**Deliver outstanding customer service experience to our external customers and internal collaborators, following company policies and guidelines closely.**
**Manage complex customer requirements, including blocking issues, and work with partner functions to ensure timely handling of enquiries.**
**Gain expertise in Customer Relationship Management systems and effectively implement standard methodologies.**
**Deliver on daily/weekly/monthly key performance indicator metrics and engage in efficiency initiatives.**
**Play a key role in assignments/projects as required by business expectations.**
**Consistently meet process expectations, showcasing attention to operational details and using computer systems for high data accuracy.**
**Develop and review training materials and contribute to new joiner trainings.**
**Assess individual customer requirements and direct activities to appropriate departments when necessary.**
**Participate in cross training and cross support activities to meet seasonal business requirements.**
**Skills:**
**Demonstrate high integrity and compliance.**
**Display attention to detail and accuracy.**
**Good problem-solving skills and ability to multitask under tight deadlines.**
**Must possess self-motivation, enthusiasm, a positive attitude, and be a great teammate.**
**Strong written and verbal communication skills.**
**Good organizational skills and the ability to prioritize workload effectively.**
**Must demonstrate judgment, diplomacy in dealing with internal and external customers.**
**Ability to work on own initiative and solve system issues.**
**Ability to handle uncertainty and take proactive action with a solution-focused approach.**
**Proficient Microsoft Office user.**
**Experience:**
**A minimum of 2-3 years' customer service experience in an SSC/multinational/office environment.**
**Experience with ERP systems preferred but not essential.**
**Education:**
**Requires a high school diploma. A Bachelor's Degree is preferred but not essential; relevant experience and knowledge will also be considered.**
**Working Conditions:**
**This position requires repetitive typing and regular use of a computer plus multiple displays.**
**Most physical demands are typical of an office environment.**
**We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.**
**Key responsibilities stated here are the minimum required but are not limited to these, always within the Customer Care area of expertise. Join us and be part of a team that shares a common set of values, working together to make the world healthier, cleaner, and safer!**
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
Other
**Environmental Conditions**
Office
**Job Description**
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands. For more information, please visit Title: Lead Customer Service
Reports to: Supervisor, Customer Service
Group / Division:
Career Band: 4
Position Location: Heredia, Costa Rica
Number of Direct Reports: 0
Position Summary:
Based at our Shared Service Center in Costa Rica, the Customer Service team are responsible for supporting our clients throughout the lifecycle including invoicing, administration, order management, quotations, master data. Customer Service Representatives provide exceptional customer support, promptly and accurately when responding to internal and external customer requests.
In addition to the above, Lead Customer Service Representatives provide active support to management when required to drive customer loyalty, maximizing business performance and aligning to the overall business objectives.
Key Responsibilities:
- Be a role model and provide exceptional customer service experience to our external customers and internal stakeholders in the field of administration, order management, quotations, master data.
- Drive the resolution of complex customer requirements, manage escalations, processing and follow up all relevant requests within the division's guidelines, liaising with partner functions (sales and commercial, distribution, finance) to fulfill customers' requests or resolve issues to ensure timely handling of enquiries.
- Become expert in Customer Relationship Management systems.
- Adhere to company policies, operational regulations and departmental training guidelines.
- Deliver on promise on daily/weekly/monthly key performance indicator metrics. Proactively engage and drive efficiency and productivity initiatives.
- Take the lead as a single point of contact for technical activities on assignments/projects as required by business expectations.
- Drive and continuously improve processes and demonstrate attention to operational details and leverage required computer systems to maintain high level of data accuracy and quality. Actively drive and develop and review training materials and contribute to new joiner trainings.
- Develop relevant daily customer service reports.
- Assess individual customer requirements and if required direct activities to appropriate partner departments.
- Act as deputy of Supervisor/Team Leader when required and support the management team with consolidated operational data and service reports.
Skills:
- Demonstrate high integrity and compliance.
- Display stringent attention to detail and accuracy.
- Be able to lead and facilitate meetings, take ownership for actions.
- Must be very approachable, calm, and methodical.
- Good problem-solving skills and ability to multitask under tight deadlines.
- Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player.
- Strong written and verbal communication skills.
- Exceptional organizational skills and the ability to prioritize workload effectively.
- Must demonstrate judgment, diplomacy in dealing with internal and external customers.
- Work on own initiative on daily routine tasks as well as solving system issues.
- Ability to deal with ambiguity, to act without having all details available, have a sense of ownership of roles and responsibilities and ability to see the bigger picture, demonstrate a "can-do" attitude and a proactive solution-focused mindset.
- Competent Microsoft Office user.
Experience:
- A minimum of 3-5 years' customer service experience is required in an SSC/multinational/office environment.
- Experience with ERP systems preferred.
Education:
- Requires a high school diploma. A Bachelor's Degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered.
Working Conditions:
- This position requires repetitive typing and regular use of a computer plus multiple displays.
- Most of the other physical demands are typical with those associated with an office environment.
- We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.
Key responsibilities stated in this document are the minimum required but are not limited to these, always within Customer Care area of expertise.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
Other
**Environmental Conditions**
Office
**Job Description**
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands. For more information, please visit Title: Supervisor, Customer Service
Reports to: Sr. Manager, Customer Service
Group / Division:
Career Band: 6
Position Location: Heredia, Costa Rica
Number of Direct Reports: 10Position Summary:
A position has arisen for a Supervisor in our Customer Service Department, based at our Shared Service Center in Costa Rica. This is an exciting opportunity for a highly motivated self-starter who ideally has some experience leading and driving a team in a fast-moving customer / commercially driven environment. This position offers excellent opportunities for career growth. The fundamental need is to ensure highest working standards are delivered by team members in all aspects of customer service and relations and to provide support in driving customer loyalty, maximizing business performance and aligning to the overall business objectives to enable growth.
Key Responsibilities:
- Lead a team of customer service representatives in the field of complex administration, order management, quotations, master data, invoicing.
- Responsible for the success of the daily operations of the team.
- Drive the resolution of complex customer requirements, manage and follow up escalations, liaising with partner functions.
- Communicate cross functionally as required with Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing and Quality Systems.
- Ensure that the Key Performance Metrics for Customer Services are met
- Support key Customer Service strategies to drive customer loyalty & resulting customer satisfaction score.
- Support Sales to enhance the customer experience by providing appropriate guidance.
- Take the lead and drive key projects to support local/corporate initiatives.
- Identify key improvement opportunities - e.g. system enhancements, processes, tools.
- Utilize system knowledge to provide appropriate guidance on transactional capability.
- Oversee management of customer related data within ERP systems.
- To meet the demands of business capacity and seasonality, it may be necessary to lead cross training and cross support initiatives by partnering other customer service teams.
- Stabilize the Operations Teams to reduce the attrition rate.
- Boost seniority in the respective team with effective 1:1's, coaching and mentoring.
Skills:
- Demonstrated skills in people management & development.
- Experience in supporting efficiency and productivity projects.
- Good written and oral communication skills are essential.
- Must be able to interface effectively with internal & external customers.
- Strong results focus and attention to detail are essential.
- Demonstrated ability with systems is critical, including Outlook, PowerPoint & Excel.
- Good organisational skills are necessary, as is the ability to use own initiative and collaborate well within a team.
- An ability to handle confidential and/or proprietary information.
- Excellent analytical and presentation skills required.
- Must be task focused with enthusiasm and a flexible approach.
Experience:
- A minimum of 3+ years' customer service leadership experience is required preferably in a shared services environment.
- Experience with ERP systems.
Education:
- Requires a Bachelor's degree from four-year college or university or equivalent work experience.
Working Conditions:
- This position requires repetitive typing and regular use of a computer plus multiple displays.
- Most of the other physical demands are typical with those associated with an office environment.
- We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.
Key responsibilities stated in this document are the minimum required but are not limited to these, always within Customer Care area of expertise.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Job summary**
Join our dynamic team as a BPO SPE Data specialist where you will leverage your expertise in MS Office to streamline data processes and enhance operational efficiency. With a focus on day shifts and a work-from-office model you will play a crucial role in managing and analyzing data to support our business objectives. Your proficiency in English will be essential in communicating effectively with team members and stakeholders.
**Responsibilities**
+ Manage and analyze large datasets to ensure accuracy and integrity of information.
+ Utilize MS Office tools to create comprehensive reports and presentations that support decision-making processes.
+ Collaborate with cross-functional teams to gather data requirements and deliver actionable insights.
+ Implement data validation techniques to maintain high standards of data quality.
+ Monitor data trends and provide recommendations for process improvements.
+ Support the development of data-driven strategies to enhance business performance.
+ Communicate findings and insights effectively to stakeholders in English.
+ Ensure compliance with data protection regulations and company policies.
+ Assist in the automation of data processes to increase efficiency.
+ Troubleshoot data-related issues and provide timely solutions.
+ Participate in training sessions to stay updated with the latest data management practices.
+ Contribute to the continuous improvement of data management systems.
+ Foster a collaborative environment to achieve team goals.
**Qualifications**
+ Demonstrate proficiency in MS Office particularly Excel for data analysis and reporting.
+ Possess strong analytical skills to interpret complex data sets.
+ Exhibit excellent communication skills in English both written and spoken.
+ Show attention to detail and a commitment to data accuracy.
+ Have a proactive approach to problem-solving and process improvement.
+ Display the ability to work independently and as part of a team.
+ Bring a minimum of 2 years of experience in a similar role with a maximum of 6 years of experience.
**Certifications Required**
Microsoft Office Specialist Certification in Excel
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.