72 Ofertas de Customer Service en en Costa Rica
Customer Service Representative
Heredia, Heredia
Cognizant
Publicado hace 3 días
Trabajo visto
Descripción Del Trabajo
**Job summary**
The BPO SPE Data role requires a professional with 2 to 6 years of experience in managing data processes within a BPO environment. The candidate will work from the office during day shifts utilizing their expertise in MS Office to enhance data management and reporting. Proficiency in English is essential for effective communication and documentation.
**Responsibilities**
+ Manage and process data efficiently to ensure accuracy and reliability in all BPO operations.
+ Utilize MS Office tools to create update and maintain comprehensive data reports.
+ Collaborate with team members to streamline data workflows and improve process efficiency.
+ Analyze data trends and provide actionable insights to support business decisions.
+ Ensure data integrity by conducting regular audits and implementing quality control measures.
+ Communicate effectively with stakeholders to understand data requirements and deliver solutions.
+ Support the development of data management strategies to enhance operational effectiveness.
+ Provide training and guidance to junior team members on data handling best practices.
+ Develop and maintain documentation for data processes and procedures.
+ Assist in the implementation of new data management technologies and tools.
+ Monitor data-related KPIs and report on performance metrics to management.
+ Contribute to the continuous improvement of data processes by suggesting innovative solutions.
+ Ensure compliance with data protection regulations and company policies.
**Qualifications**
+ Demonstrate proficiency in MS Office particularly Excel for data analysis and reporting.
+ Possess strong analytical skills to interpret complex data sets and derive meaningful insights.
+ Exhibit excellent communication skills in English both written and spoken.
+ Show attention to detail and a commitment to maintaining high data quality standards.
+ Have a proactive approach to problem-solving and process improvement.
+ Display the ability to work collaboratively in a team-oriented environment.
**Certifications Required**
Microsoft Office Specialist Certification in Excel is recommended.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
The BPO SPE Data role requires a professional with 2 to 6 years of experience in managing data processes within a BPO environment. The candidate will work from the office during day shifts utilizing their expertise in MS Office to enhance data management and reporting. Proficiency in English is essential for effective communication and documentation.
**Responsibilities**
+ Manage and process data efficiently to ensure accuracy and reliability in all BPO operations.
+ Utilize MS Office tools to create update and maintain comprehensive data reports.
+ Collaborate with team members to streamline data workflows and improve process efficiency.
+ Analyze data trends and provide actionable insights to support business decisions.
+ Ensure data integrity by conducting regular audits and implementing quality control measures.
+ Communicate effectively with stakeholders to understand data requirements and deliver solutions.
+ Support the development of data management strategies to enhance operational effectiveness.
+ Provide training and guidance to junior team members on data handling best practices.
+ Develop and maintain documentation for data processes and procedures.
+ Assist in the implementation of new data management technologies and tools.
+ Monitor data-related KPIs and report on performance metrics to management.
+ Contribute to the continuous improvement of data processes by suggesting innovative solutions.
+ Ensure compliance with data protection regulations and company policies.
**Qualifications**
+ Demonstrate proficiency in MS Office particularly Excel for data analysis and reporting.
+ Possess strong analytical skills to interpret complex data sets and derive meaningful insights.
+ Exhibit excellent communication skills in English both written and spoken.
+ Show attention to detail and a commitment to maintaining high data quality standards.
+ Have a proactive approach to problem-solving and process improvement.
+ Display the ability to work collaboratively in a team-oriented environment.
**Certifications Required**
Microsoft Office Specialist Certification in Excel is recommended.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Lo sentimos, este trabajo no está disponible en su región
0
Customer Service Representative
Heredia, Heredia
Cognizant
Publicado hace 7 días
Trabajo visto
Descripción Del Trabajo
**Job Summary**
We are seeking a dedicated Policy Servicing Specialist with 2 to 6 years of experience to join our team. The ideal candidate will have expertise in MS Office and a strong understanding of policy servicing processes. Experience in Life and Annuities Insurance is a plus. This role requires excellent communication skills in English and the ability to work from our office during day shifts.
**Responsibilities**
+ Manage and process policy servicing requests efficiently to ensure timely and accurate service delivery.
+ Collaborate with team members to resolve policy-related inquiries and issues enhancing customer satisfaction.
+ Utilize MS Office tools to maintain and update policy records ensuring data accuracy and integrity.
+ Analyze policy documents to identify discrepancies and implement corrective actions as needed.
+ Communicate effectively with clients and stakeholders to provide updates and gather necessary information.
+ Support the development and implementation of process improvements to optimize policy servicing operations.
+ Coordinate with internal departments to facilitate seamless policy changes and updates.
+ Monitor and report on policy servicing metrics to track performance and identify areas for improvement.
+ Ensure compliance with company policies and industry regulations in all policy servicing activities.
+ Provide training and guidance to junior team members to enhance their skills and knowledge.
+ Participate in team meetings and contribute to strategic discussions on policy servicing enhancements.
+ Maintain a high level of professionalism and confidentiality in handling sensitive policy information.
+ Stay updated on industry trends and best practices to continuously improve service delivery.
**Qualifications**
+ Demonstrate proficiency in MS Office applications to manage policy data effectively.
+ Exhibit strong analytical skills to identify and resolve policy discrepancies.
+ Possess excellent communication skills in English for effective client interactions.
+ Have a background in Life and Annuities Insurance to enhance domain understanding.
+ Show a commitment to continuous learning and professional development.
+ Display strong organizational skills to manage multiple policy servicing tasks efficiently.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We are seeking a dedicated Policy Servicing Specialist with 2 to 6 years of experience to join our team. The ideal candidate will have expertise in MS Office and a strong understanding of policy servicing processes. Experience in Life and Annuities Insurance is a plus. This role requires excellent communication skills in English and the ability to work from our office during day shifts.
**Responsibilities**
+ Manage and process policy servicing requests efficiently to ensure timely and accurate service delivery.
+ Collaborate with team members to resolve policy-related inquiries and issues enhancing customer satisfaction.
+ Utilize MS Office tools to maintain and update policy records ensuring data accuracy and integrity.
+ Analyze policy documents to identify discrepancies and implement corrective actions as needed.
+ Communicate effectively with clients and stakeholders to provide updates and gather necessary information.
+ Support the development and implementation of process improvements to optimize policy servicing operations.
+ Coordinate with internal departments to facilitate seamless policy changes and updates.
+ Monitor and report on policy servicing metrics to track performance and identify areas for improvement.
+ Ensure compliance with company policies and industry regulations in all policy servicing activities.
+ Provide training and guidance to junior team members to enhance their skills and knowledge.
+ Participate in team meetings and contribute to strategic discussions on policy servicing enhancements.
+ Maintain a high level of professionalism and confidentiality in handling sensitive policy information.
+ Stay updated on industry trends and best practices to continuously improve service delivery.
**Qualifications**
+ Demonstrate proficiency in MS Office applications to manage policy data effectively.
+ Exhibit strong analytical skills to identify and resolve policy discrepancies.
+ Possess excellent communication skills in English for effective client interactions.
+ Have a background in Life and Annuities Insurance to enhance domain understanding.
+ Show a commitment to continuous learning and professional development.
+ Display strong organizational skills to manage multiple policy servicing tasks efficiently.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Lo sentimos, este trabajo no está disponible en su región
1
Customer Service Representative
ThermoFisher Scientific
Publicado hace 13 días
Trabajo visto
Descripción Del Trabajo
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Are you seeking an outstanding chance to create a significant impact while collaborating with a world-class team? Thermo Fisher Scientific Inc. is in search of an ambitious Sr Customer Service Representative to join our Shared Service Center in Heredia, Costa Rica. This role plays a crucial part in guaranteeing our customers receive seamless support throughout their lifecycle, encompassing invoicing, administration, order management, quotations, and master data.**
**Key Responsibilities:**
**Deliver outstanding customer service experience to our external customers and internal collaborators, following company policies and guidelines closely.**
**Manage complex customer requirements, including blocking issues, and work with partner functions to ensure timely handling of enquiries.**
**Gain expertise in Customer Relationship Management systems and effectively implement standard methodologies.**
**Deliver on daily/weekly/monthly key performance indicator metrics and engage in efficiency initiatives.**
**Play a key role in assignments/projects as required by business expectations.**
**Consistently meet process expectations, showcasing attention to operational details and using computer systems for high data accuracy.**
**Develop and review training materials and contribute to new joiner trainings.**
**Assess individual customer requirements and direct activities to appropriate departments when necessary.**
**Participate in cross training and cross support activities to meet seasonal business requirements.**
**Skills:**
**Demonstrate high integrity and compliance.**
**Display attention to detail and accuracy.**
**Good problem-solving skills and ability to multitask under tight deadlines.**
**Must possess self-motivation, enthusiasm, a positive attitude, and be a great teammate.**
**Strong written and verbal communication skills.**
**Good organizational skills and the ability to prioritize workload effectively.**
**Must demonstrate judgment, diplomacy in dealing with internal and external customers.**
**Ability to work on own initiative and solve system issues.**
**Ability to handle uncertainty and take proactive action with a solution-focused approach.**
**Proficient Microsoft Office user.**
**Experience:**
**A minimum of 2-3 years' customer service experience in an SSC/multinational/office environment.**
**Experience with ERP systems preferred but not essential.**
**Education:**
**Requires a high school diploma. A Bachelor's Degree is preferred but not essential; relevant experience and knowledge will also be considered.**
**Working Conditions:**
**This position requires repetitive typing and regular use of a computer plus multiple displays.**
**Most physical demands are typical of an office environment.**
**We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.**
**Key responsibilities stated here are the minimum required but are not limited to these, always within the Customer Care area of expertise. Join us and be part of a team that shares a common set of values, working together to make the world healthier, cleaner, and safer!**
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Are you seeking an outstanding chance to create a significant impact while collaborating with a world-class team? Thermo Fisher Scientific Inc. is in search of an ambitious Sr Customer Service Representative to join our Shared Service Center in Heredia, Costa Rica. This role plays a crucial part in guaranteeing our customers receive seamless support throughout their lifecycle, encompassing invoicing, administration, order management, quotations, and master data.**
**Key Responsibilities:**
**Deliver outstanding customer service experience to our external customers and internal collaborators, following company policies and guidelines closely.**
**Manage complex customer requirements, including blocking issues, and work with partner functions to ensure timely handling of enquiries.**
**Gain expertise in Customer Relationship Management systems and effectively implement standard methodologies.**
**Deliver on daily/weekly/monthly key performance indicator metrics and engage in efficiency initiatives.**
**Play a key role in assignments/projects as required by business expectations.**
**Consistently meet process expectations, showcasing attention to operational details and using computer systems for high data accuracy.**
**Develop and review training materials and contribute to new joiner trainings.**
**Assess individual customer requirements and direct activities to appropriate departments when necessary.**
**Participate in cross training and cross support activities to meet seasonal business requirements.**
**Skills:**
**Demonstrate high integrity and compliance.**
**Display attention to detail and accuracy.**
**Good problem-solving skills and ability to multitask under tight deadlines.**
**Must possess self-motivation, enthusiasm, a positive attitude, and be a great teammate.**
**Strong written and verbal communication skills.**
**Good organizational skills and the ability to prioritize workload effectively.**
**Must demonstrate judgment, diplomacy in dealing with internal and external customers.**
**Ability to work on own initiative and solve system issues.**
**Ability to handle uncertainty and take proactive action with a solution-focused approach.**
**Proficient Microsoft Office user.**
**Experience:**
**A minimum of 2-3 years' customer service experience in an SSC/multinational/office environment.**
**Experience with ERP systems preferred but not essential.**
**Education:**
**Requires a high school diploma. A Bachelor's Degree is preferred but not essential; relevant experience and knowledge will also be considered.**
**Working Conditions:**
**This position requires repetitive typing and regular use of a computer plus multiple displays.**
**Most physical demands are typical of an office environment.**
**We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.**
**Key responsibilities stated here are the minimum required but are not limited to these, always within the Customer Care area of expertise. Join us and be part of a team that shares a common set of values, working together to make the world healthier, cleaner, and safer!**
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Lo sentimos, este trabajo no está disponible en su región
2
Customer Service Representative
Heredia, Heredia
Cognizant
Publicado hace 15 días
Trabajo visto
Descripción Del Trabajo
**Job summary**
Join our dynamic team as a BPO SPE Data specialist where you will leverage your expertise in MS Office to streamline data processes and enhance operational efficiency. With a focus on day shifts and a work-from-office model you will play a crucial role in managing and analyzing data to support our business objectives. Your proficiency in English will be essential in communicating effectively with team members and stakeholders.
**Responsibilities**
+ Manage and analyze large datasets to ensure accuracy and integrity of information.
+ Utilize MS Office tools to create comprehensive reports and presentations that support decision-making processes.
+ Collaborate with cross-functional teams to gather data requirements and deliver actionable insights.
+ Implement data validation techniques to maintain high standards of data quality.
+ Monitor data trends and provide recommendations for process improvements.
+ Support the development of data-driven strategies to enhance business performance.
+ Communicate findings and insights effectively to stakeholders in English.
+ Ensure compliance with data protection regulations and company policies.
+ Assist in the automation of data processes to increase efficiency.
+ Troubleshoot data-related issues and provide timely solutions.
+ Participate in training sessions to stay updated with the latest data management practices.
+ Contribute to the continuous improvement of data management systems.
+ Foster a collaborative environment to achieve team goals.
**Qualifications**
+ Demonstrate proficiency in MS Office particularly Excel for data analysis and reporting.
+ Possess strong analytical skills to interpret complex data sets.
+ Exhibit excellent communication skills in English both written and spoken.
+ Show attention to detail and a commitment to data accuracy.
+ Have a proactive approach to problem-solving and process improvement.
+ Display the ability to work independently and as part of a team.
+ Bring a minimum of 2 years of experience in a similar role with a maximum of 6 years of experience.
**Certifications Required**
Microsoft Office Specialist Certification in Excel
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Join our dynamic team as a BPO SPE Data specialist where you will leverage your expertise in MS Office to streamline data processes and enhance operational efficiency. With a focus on day shifts and a work-from-office model you will play a crucial role in managing and analyzing data to support our business objectives. Your proficiency in English will be essential in communicating effectively with team members and stakeholders.
**Responsibilities**
+ Manage and analyze large datasets to ensure accuracy and integrity of information.
+ Utilize MS Office tools to create comprehensive reports and presentations that support decision-making processes.
+ Collaborate with cross-functional teams to gather data requirements and deliver actionable insights.
+ Implement data validation techniques to maintain high standards of data quality.
+ Monitor data trends and provide recommendations for process improvements.
+ Support the development of data-driven strategies to enhance business performance.
+ Communicate findings and insights effectively to stakeholders in English.
+ Ensure compliance with data protection regulations and company policies.
+ Assist in the automation of data processes to increase efficiency.
+ Troubleshoot data-related issues and provide timely solutions.
+ Participate in training sessions to stay updated with the latest data management practices.
+ Contribute to the continuous improvement of data management systems.
+ Foster a collaborative environment to achieve team goals.
**Qualifications**
+ Demonstrate proficiency in MS Office particularly Excel for data analysis and reporting.
+ Possess strong analytical skills to interpret complex data sets.
+ Exhibit excellent communication skills in English both written and spoken.
+ Show attention to detail and a commitment to data accuracy.
+ Have a proactive approach to problem-solving and process improvement.
+ Display the ability to work independently and as part of a team.
+ Bring a minimum of 2 years of experience in a similar role with a maximum of 6 years of experience.
**Certifications Required**
Microsoft Office Specialist Certification in Excel
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Lo sentimos, este trabajo no está disponible en su región
3
Customer Service Representative
Heredia, Heredia
Cognizant
Publicado hace 15 días
Trabajo visto
Descripción Del Trabajo
**Job summary**
Join our dynamic team as a BPO SPE Data specialist where you will leverage your expertise in MS Office to streamline data processes and enhance operational efficiency. With a focus on day shifts and a work-from-office model you will play a crucial role in managing data-driven projects ensuring accuracy and timely delivery. Your proficiency in English will be essential for effective communication and collaboration within our diverse team.
**Responsibilities**
+ Manage and process data using MS Office tools to ensure accuracy and efficiency in daily operations.
+ Collaborate with team members to identify and implement process improvements that enhance data management.
+ Analyze data trends and provide insights to support decision-making and strategic planning.
+ Ensure compliance with company policies and data protection regulations in all data handling activities.
+ Coordinate with cross-functional teams to facilitate seamless data integration and reporting.
+ Develop and maintain comprehensive documentation of data processes and procedures.
+ Provide training and support to team members on data management best practices and MS Office applications.
+ Monitor data quality and implement corrective actions to address discrepancies and errors.
+ Assist in the development of data-driven strategies to optimize business performance and customer satisfaction.
+ Communicate effectively with stakeholders to ensure alignment on data-related initiatives and objectives.
+ Utilize strong English language skills to prepare reports and presentations for internal and external audiences.
+ Support the implementation of new technologies and tools to enhance data processing capabilities.
+ Contribute to a positive team environment by sharing knowledge and fostering collaboration. Qualifications
+ Demonstrate proficiency in MS Office applications including Excel Word and PowerPoint.
+ Exhibit strong analytical skills with the ability to interpret complex data sets.
+ Possess excellent communication skills in English both written and spoken.
+ Show attention to detail and a commitment to maintaining high data quality standards.
+ Display the ability to work independently and manage multiple tasks effectively.
+ Have a proactive approach to problem-solving and process improvement.
+ Bring a minimum of 2 years of experience in a similar BPO or data management role.
**Certifications Required**
Microsoft Office Specialist Certification
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Join our dynamic team as a BPO SPE Data specialist where you will leverage your expertise in MS Office to streamline data processes and enhance operational efficiency. With a focus on day shifts and a work-from-office model you will play a crucial role in managing data-driven projects ensuring accuracy and timely delivery. Your proficiency in English will be essential for effective communication and collaboration within our diverse team.
**Responsibilities**
+ Manage and process data using MS Office tools to ensure accuracy and efficiency in daily operations.
+ Collaborate with team members to identify and implement process improvements that enhance data management.
+ Analyze data trends and provide insights to support decision-making and strategic planning.
+ Ensure compliance with company policies and data protection regulations in all data handling activities.
+ Coordinate with cross-functional teams to facilitate seamless data integration and reporting.
+ Develop and maintain comprehensive documentation of data processes and procedures.
+ Provide training and support to team members on data management best practices and MS Office applications.
+ Monitor data quality and implement corrective actions to address discrepancies and errors.
+ Assist in the development of data-driven strategies to optimize business performance and customer satisfaction.
+ Communicate effectively with stakeholders to ensure alignment on data-related initiatives and objectives.
+ Utilize strong English language skills to prepare reports and presentations for internal and external audiences.
+ Support the implementation of new technologies and tools to enhance data processing capabilities.
+ Contribute to a positive team environment by sharing knowledge and fostering collaboration. Qualifications
+ Demonstrate proficiency in MS Office applications including Excel Word and PowerPoint.
+ Exhibit strong analytical skills with the ability to interpret complex data sets.
+ Possess excellent communication skills in English both written and spoken.
+ Show attention to detail and a commitment to maintaining high data quality standards.
+ Display the ability to work independently and manage multiple tasks effectively.
+ Have a proactive approach to problem-solving and process improvement.
+ Bring a minimum of 2 years of experience in a similar BPO or data management role.
**Certifications Required**
Microsoft Office Specialist Certification
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Lo sentimos, este trabajo no está disponible en su región
4
Customer Service Representative
San Francisco
Cognizant
Publicado hace 21 días
Trabajo visto
Descripción Del Trabajo
**Job Summary**
We are seeking a dedicated Customer Service Specialist with 3 to 5 years of experience to join our team. The ideal candidate will possess strong technical skills in customer service and domain expertise in the provider sector. This role offers the flexibility of working from home during day shifts with no travel required. The candidate will play a crucial role in enhancing customer satisfaction and contributing to the companys success.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
+ Collaborate with team members to ensure seamless service delivery and customer satisfaction.
+ Utilize technical skills to troubleshoot and resolve customer service challenges.
+ Maintain accurate records of customer interactions and transactions.
+ Analyze customer feedback to identify areas for improvement and implement solutions.
+ Develop and implement strategies to enhance customer experience and loyalty.
+ Communicate effectively with customers to understand their needs and provide appropriate solutions.
+ Ensure compliance with company policies and industry regulations in all customer interactions.
+ Monitor and report on service performance metrics to drive continuous improvement.
+ Assist in the development of training materials and resources for customer service staff.
+ Participate in team meetings and contribute to the development of best practices.
+ Stay updated on industry trends and advancements to provide informed customer support.
+ Support the companys mission by delivering high-quality service that positively impacts society.
**Qualifications**
+ Possess a minimum of 3 years of experience in customer service within the provider domain.
+ Demonstrate strong problem-solving skills and the ability to work independently.
+ Exhibit excellent communication and interpersonal skills.
+ Show proficiency in using customer service software and tools.
+ Have a proven track record of achieving customer satisfaction and service excellence.
+ Display adaptability to work in a remote environment and manage time effectively.
+ Hold a bachelors degree in a related field or equivalent experience.
**Certifications Required**
Certified Customer Service Professional (CCSP)
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We are seeking a dedicated Customer Service Specialist with 3 to 5 years of experience to join our team. The ideal candidate will possess strong technical skills in customer service and domain expertise in the provider sector. This role offers the flexibility of working from home during day shifts with no travel required. The candidate will play a crucial role in enhancing customer satisfaction and contributing to the companys success.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
+ Collaborate with team members to ensure seamless service delivery and customer satisfaction.
+ Utilize technical skills to troubleshoot and resolve customer service challenges.
+ Maintain accurate records of customer interactions and transactions.
+ Analyze customer feedback to identify areas for improvement and implement solutions.
+ Develop and implement strategies to enhance customer experience and loyalty.
+ Communicate effectively with customers to understand their needs and provide appropriate solutions.
+ Ensure compliance with company policies and industry regulations in all customer interactions.
+ Monitor and report on service performance metrics to drive continuous improvement.
+ Assist in the development of training materials and resources for customer service staff.
+ Participate in team meetings and contribute to the development of best practices.
+ Stay updated on industry trends and advancements to provide informed customer support.
+ Support the companys mission by delivering high-quality service that positively impacts society.
**Qualifications**
+ Possess a minimum of 3 years of experience in customer service within the provider domain.
+ Demonstrate strong problem-solving skills and the ability to work independently.
+ Exhibit excellent communication and interpersonal skills.
+ Show proficiency in using customer service software and tools.
+ Have a proven track record of achieving customer satisfaction and service excellence.
+ Display adaptability to work in a remote environment and manage time effectively.
+ Hold a bachelors degree in a related field or equivalent experience.
**Certifications Required**
Certified Customer Service Professional (CCSP)
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Lo sentimos, este trabajo no está disponible en su región
5
Customer Service Representative
Heredia, Heredia
Cognizant
Publicado hace 21 días
Trabajo visto
Descripción Del Trabajo
**Job Summary**
We are seeking a dedicated Customer Service Specialist with 3 to 5 years of experience to join our team. The ideal candidate will have a strong background in customer service and provider domain expertise. This work-from-home position requires excellent communication skills and a commitment to delivering exceptional service during day shifts. No travel is required.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
+ Collaborate with team members to ensure customer satisfaction and service excellence.
+ Utilize provider domain knowledge to offer accurate and relevant information to customers.
+ Maintain detailed records of customer interactions and transactions.
+ Analyze customer feedback to identify areas for improvement and implement solutions.
+ Assist in developing customer service policies and procedures to enhance service quality.
+ Ensure compliance with company policies and industry regulations.
+ Handle customer complaints with professionalism and empathy to achieve resolution.
+ Participate in training sessions to stay updated on product and service offerings.
+ Support the team in achieving performance targets and service level agreements.
+ Communicate effectively with customers through various channels including phone and email.
+ Contribute to a positive team environment by sharing insights and best practices.
+ Utilize technical skills to troubleshoot and resolve customer issues efficiently.
**Qualifications**
+ Possess a strong understanding of customer service principles and practices.
+ Demonstrate expertise in the provider domain to deliver accurate information.
+ Exhibit excellent communication and interpersonal skills.
+ Show proficiency in using customer service software and tools.
+ Display problem-solving abilities to address customer concerns effectively.
+ Have experience working in a remote environment and managing time efficiently.
+ Maintain a customer-centric approach to service delivery.
**Certifications Required**
Certified Customer Service Professional (CCSP) or equivalent certification.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We are seeking a dedicated Customer Service Specialist with 3 to 5 years of experience to join our team. The ideal candidate will have a strong background in customer service and provider domain expertise. This work-from-home position requires excellent communication skills and a commitment to delivering exceptional service during day shifts. No travel is required.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
+ Collaborate with team members to ensure customer satisfaction and service excellence.
+ Utilize provider domain knowledge to offer accurate and relevant information to customers.
+ Maintain detailed records of customer interactions and transactions.
+ Analyze customer feedback to identify areas for improvement and implement solutions.
+ Assist in developing customer service policies and procedures to enhance service quality.
+ Ensure compliance with company policies and industry regulations.
+ Handle customer complaints with professionalism and empathy to achieve resolution.
+ Participate in training sessions to stay updated on product and service offerings.
+ Support the team in achieving performance targets and service level agreements.
+ Communicate effectively with customers through various channels including phone and email.
+ Contribute to a positive team environment by sharing insights and best practices.
+ Utilize technical skills to troubleshoot and resolve customer issues efficiently.
**Qualifications**
+ Possess a strong understanding of customer service principles and practices.
+ Demonstrate expertise in the provider domain to deliver accurate information.
+ Exhibit excellent communication and interpersonal skills.
+ Show proficiency in using customer service software and tools.
+ Display problem-solving abilities to address customer concerns effectively.
+ Have experience working in a remote environment and managing time efficiently.
+ Maintain a customer-centric approach to service delivery.
**Certifications Required**
Certified Customer Service Professional (CCSP) or equivalent certification.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Lo sentimos, este trabajo no está disponible en su región
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6
Customer Service Representative
San Jose, Heredia
TD SYNNEX
Hoy
Trabajo visto
Descripción Del Trabajo
**Are you ready to make a BIG impact with TD SYNNEX?**
In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.
**Job Summary**:
Essential Duties & Responsibilities Required:
- 20% - Provides the highest level of customer service at all times to internal and external customers.
- 20% - Creates follow-ups with customers in order to provide the best customer experience.
- 15% - Identifies issues that need escalation and passes on to the appropriate person.
- 15% - Performs additional duties as assigned.
- 5% - Follows department guidelines for methods of research and accuracy.
- 5% - Maintains notes in appropriate systems.
**Knowledge, Skills, and/or Abilities Required**:
- Able to execute instructions and to request clarification when needed.
- Possesses basic clerical and data entry skills.
- Possesses strong data entry skills.
- Ability to input 60 words per minute
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and Spanish.
- Possesses strong multi-cultural interpersonal skills.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to maintain confidentiality of sensitive information
- Able to be immobile for long extended periods.
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.
**Minimum Educational/Experience Requirements**:
- High school diploma/GED (Bachillerato en Educación Media) required.
**Additional Education/Previous Experience Recommendations**:
- No prior experience necessary.
**Working Conditions**:
- Classroom environment.
- Occasional non-standard work hours or overtime as business requires.
- Professional, office environment.
In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.
**Job Summary**:
Essential Duties & Responsibilities Required:
- 20% - Provides the highest level of customer service at all times to internal and external customers.
- 20% - Creates follow-ups with customers in order to provide the best customer experience.
- 15% - Identifies issues that need escalation and passes on to the appropriate person.
- 15% - Performs additional duties as assigned.
- 5% - Follows department guidelines for methods of research and accuracy.
- 5% - Maintains notes in appropriate systems.
**Knowledge, Skills, and/or Abilities Required**:
- Able to execute instructions and to request clarification when needed.
- Possesses basic clerical and data entry skills.
- Possesses strong data entry skills.
- Ability to input 60 words per minute
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and Spanish.
- Possesses strong multi-cultural interpersonal skills.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to maintain confidentiality of sensitive information
- Able to be immobile for long extended periods.
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.
**Minimum Educational/Experience Requirements**:
- High school diploma/GED (Bachillerato en Educación Media) required.
**Additional Education/Previous Experience Recommendations**:
- No prior experience necessary.
**Working Conditions**:
- Classroom environment.
- Occasional non-standard work hours or overtime as business requires.
- Professional, office environment.
Lo sentimos, este trabajo no está disponible en su región
7
Customer Service Representative
San Jose, Heredia
TD SYNNEX
Hoy
Trabajo visto
Descripción Del Trabajo
This role is within our Customer Managed Services (CMS) department, where you'll work with our internal team, vendor partners, and customers around the world to commercialize and use I.T. products and solutions.
**What You'll Do**:
- Provide the highest level of customer service at all times to internal and external customers
- Create follow-ups with customers in order to provide the best customer experience
- Identify issues that need escalation and passes on to the appropriate person
- Follow department guidelines for methods of research and accuracy
- Maintain notes in appropriate systems
**What We're Looking For**:
- High school diploma/GED (Bachillerato en Educación Media) required
- Effective communication (written and verbal) in English and Spanish
- Clerical, data entry, and typing skills (60 words per minute preferred)
- Able to perform basic mathematical calculations
- Detail-oriented
- Organization and prioritization skills
- Multi-cultural interpersonal skills
- Able to maintain confidentiality of sensitive information
- Able to quickly learn new systems and technology.
**Working Conditions**:
- Professional, office environment.
- Occasional non-standard work hours or overtime as business requires.
**What's in it for You?**
- ** Make the Most of our Global Organization**: network with other new co-workers within your first 30 days through our onboarding program.
- ** Grow Your Career**:our first priority is to hire from within and help our people grow. As a co-worker, you'll have more career opportunities available to you. You can also accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses.
- ** Work with World-Class Vendors**: our current Telesales Reps are working with some of the biggest brands in technology.
- ** Elective Benefits**:our programs in Costa Rica include optional asociacion solidarista (up to 4% employee contribution and 3% company match), optional private medical insurance, life insurance, scholarship program, monthly electricity payment assistance, and more!
- ** Elevate Your Personal Well-Being**:boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program (LEAP).
**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
**What You'll Do**:
- Provide the highest level of customer service at all times to internal and external customers
- Create follow-ups with customers in order to provide the best customer experience
- Identify issues that need escalation and passes on to the appropriate person
- Follow department guidelines for methods of research and accuracy
- Maintain notes in appropriate systems
**What We're Looking For**:
- High school diploma/GED (Bachillerato en Educación Media) required
- Effective communication (written and verbal) in English and Spanish
- Clerical, data entry, and typing skills (60 words per minute preferred)
- Able to perform basic mathematical calculations
- Detail-oriented
- Organization and prioritization skills
- Multi-cultural interpersonal skills
- Able to maintain confidentiality of sensitive information
- Able to quickly learn new systems and technology.
**Working Conditions**:
- Professional, office environment.
- Occasional non-standard work hours or overtime as business requires.
**What's in it for You?**
- ** Make the Most of our Global Organization**: network with other new co-workers within your first 30 days through our onboarding program.
- ** Grow Your Career**:our first priority is to hire from within and help our people grow. As a co-worker, you'll have more career opportunities available to you. You can also accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses.
- ** Work with World-Class Vendors**: our current Telesales Reps are working with some of the biggest brands in technology.
- ** Elective Benefits**:our programs in Costa Rica include optional asociacion solidarista (up to 4% employee contribution and 3% company match), optional private medical insurance, life insurance, scholarship program, monthly electricity payment assistance, and more!
- ** Elevate Your Personal Well-Being**:boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program (LEAP).
**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
Lo sentimos, este trabajo no está disponible en su región
8
Customer Service Representative
San Jose, Heredia
TD SYNNEX
Hoy
Trabajo visto
Descripción Del Trabajo
This role is within our Customer Managed Services (CMS) department, where you'll work with our internal team, vendor partners, and customers around the world to commercialize and use I.T. products and solutions.
**What You'll Do**:
- Provide the highest level of customer service at all times to internal and external customers
- Create follow-ups with customers in order to provide the best customer experience
- Identify issues that need escalation and passes on to the appropriate person
- Follow department guidelines for methods of research and accuracy
- Maintain notes in appropriate systems
**What We're Looking For**:
- High school diploma/GED (Bachillerato en Educación Media) required
- Effective communication (written and verbal) in English and Spanish
- Clerical, data entry, and typing skills (60 words per minute preferred)
- Able to perform basic mathematical calculations
- Detail-oriented
- Organization and prioritization skills
- Multi-cultural interpersonal skills
- Able to maintain confidentiality of sensitive information
- Able to quickly learn new systems and technology.
**Working Conditions**:
- Professional, office environment.
- Occasional non-standard work hours or overtime as business requires.
**What's in it for You?**
- ** Make the Most of our Global Organization**: network with other new co-workers within your first 30 days through our onboarding program.
- ** Grow Your Career**:our first priority is to hire from within and help our people grow. As a co-worker, you'll have more career opportunities available to you. You can also accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses.
- ** Work with World-Class Vendors**: our current Telesales Reps are working with some of the biggest brands in technology.
- ** Elective Benefits**:our programs in Costa Rica include optional asociacion solidarista (up to 4% employee contribution and 3% company match), optional private medical insurance, life insurance, scholarship program, monthly electricity payment assistance, and more!
- ** Elevate Your Personal Well-Being**:boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program (LEAP).
**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
**What You'll Do**:
- Provide the highest level of customer service at all times to internal and external customers
- Create follow-ups with customers in order to provide the best customer experience
- Identify issues that need escalation and passes on to the appropriate person
- Follow department guidelines for methods of research and accuracy
- Maintain notes in appropriate systems
**What We're Looking For**:
- High school diploma/GED (Bachillerato en Educación Media) required
- Effective communication (written and verbal) in English and Spanish
- Clerical, data entry, and typing skills (60 words per minute preferred)
- Able to perform basic mathematical calculations
- Detail-oriented
- Organization and prioritization skills
- Multi-cultural interpersonal skills
- Able to maintain confidentiality of sensitive information
- Able to quickly learn new systems and technology.
**Working Conditions**:
- Professional, office environment.
- Occasional non-standard work hours or overtime as business requires.
**What's in it for You?**
- ** Make the Most of our Global Organization**: network with other new co-workers within your first 30 days through our onboarding program.
- ** Grow Your Career**:our first priority is to hire from within and help our people grow. As a co-worker, you'll have more career opportunities available to you. You can also accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses.
- ** Work with World-Class Vendors**: our current Telesales Reps are working with some of the biggest brands in technology.
- ** Elective Benefits**:our programs in Costa Rica include optional asociacion solidarista (up to 4% employee contribution and 3% company match), optional private medical insurance, life insurance, scholarship program, monthly electricity payment assistance, and more!
- ** Elevate Your Personal Well-Being**:boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program (LEAP).
**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
Lo sentimos, este trabajo no está disponible en su región
9