76 Ofertas de Customer Success en Costa Rica

Job Title:
Customer Success Manager (CSM)

Company:
Flat Rock Technology

Work
: Hybrid

About Us:

Flat Rock Technology (FRT) is a leading provider of innovative business solutions, committed to delivering exceptional services to our clients. We are seeking a proactive and client-focused Customer Success Manager to strengthen relationships, drive operational excellence, and ensure client satisfaction across our portfolio.

Role Overview:

The Customer Success Manager (CSM) is a critical link between Flat Rock Technology and our clients. The CSM is responsible for managing client relationships, ensuring high-quality service delivery, and identifying opportunities for process improvement and service expansion.

Key Responsibilities:

• Relationship Management:
  Build and maintain strong relationships with client stakeholders, including project managers, operations managers, and executives. Serve as the trusted advisor and main point of contact for clients.
• Service Delivery & Performance Monitoring:
  Ensure services meet agreed SLAs. Track key metrics such as FTE utilization, efficiency, productivity, and accuracy, and work closely with delivery teams to meet client expectations.
• Client Communication & Reporting:
  Provide regular updates to clients on performance, operational issues, and escalations. Prepare reports and dashboards highlighting key metrics, trends, and insights.
• Issue Resolution & Escalation Management:
  Address challenges promptly and collaborate with internal teams (HR, IT, PM, QA) to minimize operational impact.
• Continuous Improvement & Optimization:
  Identify opportunities for process improvement, cost savings, and operational efficiency. Recommend automation and best practices to enhance client outcomes.
• Contract Renewal & Expansion:
  Support contract renewal discussions and identify opportunities for upselling or cross-selling. Collaborate with the sales team to add value to the client relationship.
• Client Satisfaction & Feedback Management:
  Collect client feedback, proactively address concerns, and advocate for client needs internally.
• Knowledge Sharing & Training:
  Ensure the team is trained and equipped to deliver high-quality services. Facilitate knowledge transfer and share best practices.

Requirements:

• Proven experience in client relationship management or customer success roles.
• Strong understanding of service delivery, performance monitoring, and process improvement.
• Excellent communication, reporting, and problem-solving skills.
• Ability to collaborate across teams and drive operational excellence.
• Client-focused mindset with the ability to build trust and long-term partnerships.

Why Join Flat Rock Technology:

• Be part of a growing company driving innovation and operational excellence.
• Work closely with diverse clients and teams across multiple industries.
• Opportunities for professional growth and skill development.

If this sounds like you, we'd love to hear from you Please apply with your CV in English.

By submitting your application, you agree that FRT will use your personal data for recruitment purposes only. All documents will be managed in the strictest confidence.

Only shortlisted candidates will be invited for an interview.

Compensation: Competitive salary paid in USD

Modality: Hybrid schedule (office in Alajuela near the airport)

Schedule: Monday – Friday, 10:00 a.m. – 7:00 p.m.

• Addressing inbound and outbound calls, emails, and chat requests from customers, including inquiries about the online application process, lease agreements, payments, and other general support needs.
• Working with vendors to resolve issues related to applications or invoices.
• Following up consistently with customers via phone, email, and messaging to answer questions and resolve account-related problems.
• Effectively communicating Clicklease's value proposition to business owners and end-users.
• Providing feedback and suggestions on team processes to support continuous improvement and funding growth.
• Diligently using CRM ) to capture relevant data and maintain accurate and detailed notes.
• Performing other duties as assigned by leadership.

• Drive for results — consistently meets or exceeds deadlines while maintaining a calm, professional, and positive attitude.
• Desire to develop strong customer service skills and business acumen.
• Proven ability to meet and exceed individual or team goals.
• Self-starter mindset with strong ownership and accountability.
• Clear and proactive communicator with customers, peers, and management.
• Engaging and personable — able to quickly build rapport with customers and coworkers.
• Team player who contributes to Clicklease's culture and lives our values.
• Brings enthusiasm, energy, and a winning attitude every day.
• Fluent in English (required).

• Minimum of 1 year of experience in outbound B2B or B2C sales.
• At least 1 year of experience in the call center industry.
• Experience in financial services, fintech, or equipment leasing.
• Tech-savvy and familiar with CRM systems such as Salesforce.

• Ability to remain seated at a workstation for extended periods while handling customer interactions and data entry.
• Ability to view and interact with computer screens for prolonged periods.
• Ability to communicate effectively in English via phone, email, and chat.
• Ability to multitask and manage customer inquiries in a fast-paced environment.
• Ability to follow company processes, compliance standards, and data security protocols.
• Ability to adapt to new technologies and procedural updates.

At Clicklease, we believe small businesses are the backbone of the economy—and we're here to help them grow. We're a fast-growing fintech company with a big heart and an even bigger mission: to make equipment financing easy, inclusive, and accessible.

What makes Clicklease different?

• High-growth environment
• People-first culture
• Diverse and inclusive
• Fun is part of the job
• Your voice matters

Join us and help make financing awesome. Learn more at

• Competitive salary
• Medical insurance
• Life insurance
• Paid time off and holidays
• Asociación Solidarista
• Two annual company celebrations (ask us about them in your interview)
• Office conveniently located near the airport in Alajuela

Clicklease only accepts resumes submitted in English

Whippy is leading the way in AI-powered business communication, transforming how companies engage with customers using intelligent AI Agents. From customer support to marketing to sales, businesses rely on Whippy's Voice AI and Chat AI to eliminate manual workflows—responding to inquiries, nurturing leads, screening job applicants, and automating high-value interactions at scale. By combining AI-driven messaging with omni-channel automation, Whippy replaces outdated tools with a single, powerful platform that helps businesses work smarter, faster, and more efficiently.

Whippy is in search of a Customer Support Specialist, a dedicated problem-solver eager to provide reactive, world-class support, ensuring customer success by mastering every aspect of the Whippy platform.

This role requires english fluency as you will be working with US based English speaking customers.
It is a contract role.

What you'll do

• Whippy Expert - Gain extensive knowledge of the Whippy Platform & Products to effectively support users.
• Responsive Problem Solver - Quickly address and resolve client issues using phone, email, chat, and Zoom, ensuring first-class support.
• Ensure a Smooth Transition - Conduct implementation & migration of our clients messaging data from old platform to Whippy, ensuring a seamless transition.
• Work with Partners - Coordinate with Cloud Communication Platform providers like Twilio, Telnyx, and Bandwidth for the successful launch of new accounts.
• Conduct Trainings - Onboard & train users to utilize Whippy and all the features available at their team's disposal.
• Be Highly Engaged - Provide a fast and accurate answer to the customer's inquiry within 2 minutes in chat and 1-2 hours email
• Product Contributor - Enhance the product based on client interactions, including documenting and detailing new ideas and feature requests.
• Build & Automate Workflows – Use tools like Zapier, HubSpot workflows, or APIs to create automations that improve customer success and internal efficiency.
• Clear Documentation - Contribute to the support center with very clear written documentation & articles.

What we're looking for

• A true passion for and deep understanding of every aspect of the Whippy platform.
• A natural at building strong relationships with clients, being highly engaging and approachable.
• Excellent communication skills, both in writing and speaking.
• Proficiency in documentation and maintaining clear records.
• Strong analytical abilities, particularly with Google Sheets, Excel, and data management software.
• Superior time management and organizational skills.
• Experience with workflow automation tools (Zapier, HubSpot, APIs) and comfortable building automation to streamline processes.
• Previous experience in Customer Support, ideally 1+ years, preferably in a SAAS environment.
• Ability to work autonomously and solve problems independently in a fast-paced startup setting.
• A desire to grow and adapt within a dynamic work environment.

What we offer

• Competitive Pay
• Opportunity to take on significant responsibility and ownership in a highly disruptive product
• Working hands-on with serial entrepreneurs who have created $100M+ valued companies

*The Company
Serving the People Who Serve the People *
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here .

*Job Summary *
The Customer Success Consultant is accountable for our clients' adoption of our growing suite of SaaS solutions and services across client segment tiers, driving visible value aligned with our clients' business outcomes. As a consultant, you will act as a powerful client advocate, providing exceptional customer service so that our clients can deliver high-quality civic and citizen experiences in their communities. You will develop your experience with Software as a Service (SaaS) platforms and the ability to translate the capabilities of a technology platform into specific benefits for a given client.

*What Your Impact Will Look Like *

• Proactively manage an assigned portfolio of clients through the customer journey, adjusting approach based on client needs and segment requirements
• Act as interface among sales, implementation, and support to track, resolve and follow up on customer issues
• Advise customers on best practices of Granicus products through various engagement methods appropriate to the client segment
• Build strong relationships by maintaining engagement, creating communication plans and routine account reviews
• Manage escalations by creating save plans and engaging leadership as needed
• Analyze client usage data via Salesforce reports and PowerBI signature dashboards to make data-driven recommendations
• Collaborate with Sales to develop territory expansion plans and coordinate customer outreach
• Identify and document expansion opportunities through the Client Services Qualified Leads Program
• Present solutions and value propositions to client stakeholders where appropriate
• Contribute to strategic upsell/cross-sell initiatives across your portfolio
• Advocate for customers through participation in internal cross-functional meetings
• Achieve quarterly and annual targets for Net Promoter Score Program and Business Reviews
• Identify Customer References and Success Stories quarterly
• Pursue developments in Granicus product portfolio, SaaS customer-success practices, and modern engagement trends
• Represent Granicus at internal and external speaking events as a subject-matter expert
• Maintain strong knowledge of product policies, integrations, and industry developments
• Employ best practices for customer success within your client segment
• Monitor and optimize customer health scores and engagement metrics
• Contribute to churn mitigation strategies
• Follow standardized operating procedures for workflow optimization

You Will Love This Job If You Have

• 2-3+ years of experience in a relevant field such as customer success, account management, or client services
• Strong appetite for analytics and advancement driven by data
• Excellent organizational skills and ability to manage multiple priorities efficiently
• Adaptability to different client needs and engagement approaches
• Exceptional interpersonal skills for building and maintaining client relationships
• Experience with CRM platforms (Salesforce preferred) and customer success technologies (Totango preferred)
• Ability to thrive in a lean, self-propelling, proactive environment
• Experience with or knowledge of public sector organizations preferred
• Change management experience valued
• Commitment to diversity of thought and consideration of different ideas

*Performance Metrics: *

• Client engagement effectiveness
• Customer satisfaction scores and Net Promoter Score (NPS)
• Customer retention rates
• Product adoption metrics
• Process efficiency achievements
• Expansion opportunity identification
• Account growth through upsell and cross-sell where applicable

Travel Requirements:
This position may require domestic U.S. travel for Client Meetings in your designated portfolio, with frequency varying based on client segment assignment, as global conditions allow.

*Security And Privacy Requirements: *

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets
• Responsible for ensuring data privacy of employees and customers, as well as completing required privacy training

*About Us *
Don't have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit

*Security And Privacy Requirements *

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee population

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here .

*The Benefits
At Granicus, we offer a
comprehensive and flexible benefits package *
designed to support your well-being, growth, and work-life balance.

Here's what you can expect as a Costa Rica-based team member:

Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Private health, vision, dental and life insurance – Comprehensive coverage for you and your family.
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Family

• Paid Parental Leave - For both birthing and non-birthing parents.

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Description:

Our Client Trelleborg Medical Solutions, is looking for a Customer Success Advocate to deliver exceptional service, build lasting client relationships, and support business growth. The ideal candidate is customer-focused, proactive, and passionate about creating value through collaboration and clear communication.

Main responsibilities:

• Serve as the customer's trusted contact for commercial inquiries.
• Build and maintain strong, professional relationships.
• Manage pricing, order tracking, and inventory inquiries.
• Support quotations, contracts, and project follow-ups.
• Collaborate across teams to ensure on-time delivery and quality service.
• Handle customer complaints and support continuous improvement.

Requirements:

• Bachelor's degree in marketing, Business, Communications, or related field.
• Strong English communication skills (written and spoken).
• 2+ years in customer service or client management. (preferably in the medical industry)
• Technical degree (Engineering or Sciences).

Preferred Qualifications:

.

• Knowledge of rubber/plastic/medical device industries.
• Experience with ISO quality systems and JDE software.

Join a company committed to excellence and innovation Apply now to be part of this exciting journey.

Job title:
Associate Customer Success Manager (CSM)

Location:
Ultralag, Heredia

Education:
Bachelor's degree required (Computer Science, Engineering, or related field preferred)

Experience:
1–2 years in customer-facing roles such as account management or customer success

No of Openings:
1

Summary:

As an Associate Customer Success Manager (CSM), you will drive customer satisfaction and build trusted advisor relationships by personalizing the customer experience. Acting as a customer advocate and subject matter expert in storage, you will bridge communication across multiple business functions, ensuring successful adoption, service delivery, and growth within the Evergreen Subscription program.

Roles and Responsibilities:

• Establish yourself as a trusted advisor and advocate, supporting the Evergreen Subscription program both internally and externally.
• Develop a deep understanding of customers' business priorities, operating models, data center architecture, and IT initiatives.
• Monitor usage and consumption, providing recommendations for hardware utilization aligned with business goals.
• Lead strategic, operational, risk, and growth management reviews related to hardware and service delivery, deployments, migrations, and capacity planning.
• Own the overall post-sales service delivery relationship with key customers, ensuring a superior customer experience and driving service value.
• Support issue management, customer escalations, and resolution while aligning business and technical goals.
• Deliver monthly and quarterly business reviews to multiple stakeholders, including customers, partners, GSIs, and internal functions.
• Act as a conduit to cross-functional teams, including Sales, Support, Engineering, Product Management, and Executive Leadership.
• Participate in executive briefings, sales account planning, and technical troubleshooting discussions.
• Contribute to internal initiatives that enhance and strengthen the Customer Success organization.

Required Skills:

• 2-3 years of experience in customer-facing roles (customer success, account management, etc.), with collaboration across Sales, Support, Engineering, and Product Management.
• Strong communication, project management, and problem-solving skills.
• Ability to manage multiple projects, handle escalations, and build trusted relationships with senior stakeholders.
• Excellent written and verbal skills to articulate technical issues and business impact to diverse audiences.
• Ability to thrive in a high-growth, dynamic environment with attention to both detail and strategy.
• Proficiency in Microsoft Office or Google Workspace.
• Advanced English level (C1).

Desired Skills:

• Bachelor's degree in Computer Science, Engineering, or a related field preferred.
• Certifications such as ITIL, PMP, PMI, or Six Sigma.
• Experience preparing and delivering executive-level business reviews.

This might be your next career challenge Apply today

We're hiring an Activation Customer Success Specialist

We are looking for a proactive and customer-focused
Customer Success
to join our team. In this role, you will act as a trusted advisor for customers, ensuring smooth solution adoption, driving value, and strengthening long-term relationships.

Responsibilities include:

• Validating, verifying, and researching activation and renewal opportunities.
• Reviewing and maintaining assigned order backlogs.
• Conducting proactive customer outreach within the first 30 days of activation, as well as 120/90/60/30 days before renewal expiration.
• Leading on-demand web meetings to guide customers through activation and renewal procedures.
• Managing and updating Customer Success tools.

About you:

• At least 1 year of experience in Sales, Pre-Sales, Account Management, Customer Success, Customer Support, or Consulting.
• Bachelor's degree or equivalent experience.
• Fluent in English C1
• Strong skills in handling customer escalations and negotiating resolutions.
• Excited about building lasting customer relationships and ensuring their success.
• Experience with SaaS or enterprise software solutions preferred.
• Familiarity with Customer Success platforms (e.g., Gainsight, Totango, Strikedeck) is a plus.

This is a great opportunity to work with an innovative team, support customers, and contribute to long-term business success.

About Pacific Barcode

Pacific Barcode is a label manufacturer with operations in Southern California and Costa Rica, in business since 2002. We deliver end-to-end color labeling systems plus expert setup, training, and support that help teams move from pre-printed labels to fast, flexible, compliant color with clear ROI. Our culture is simple: customers first, invest in our people to grow, and expect excellence in every job.

Position Summary

This position owns the customer experience and helps grow the business. You'll be the primary contact for a set of accounts—qualifying requests, preparing quotes, converting orders, and proactively communicating status from entry through shipment. Beyond service, you'll nurture relationships, identify reorder opportunities, and cross-sell to drive sales growth. You'll also coordinate internally with Production, Purchasing, and Shipping to ensure timely fulfillment of commitments. You'll resolve issues, maintain clean documentation, and follow up on open quotes to move deals forward. Success looks like fast responses, accurate orders, on-time deliveries, happy customers, and steady revenue growth.

Roles & Responsibilities

Quoting & Pre-Sale Support

• Qualify inbound requests; gather specs (materials, sizes, quantities, timelines, application environment).
• Prepare accurate quotes; confirm pricing, lead times, and terms.
• Follow up on open quotes and next steps.

Order Entry & Processing

• Convert approved quotes to sales orders; verify POs against quotes.
• Enter/validate orders in the system with complete data (SKUs, quantities, art/proof status, ship/need date).
• Trigger required workflows (art/proof requests, die checks, material requests, credit holds).
• Generate and route order paperwork (work orders, pick lists, packing slips).

Customer Communication

• Serve as the primary point of contact for assigned accounts.
• Provide proactive status updates from order entry through shipment and set clear expectations.
• Coordinate changes (expedites, quantities, ship methods); confirm impacts to cost/date in writing.

Internal Coordination & Handoffs

• Partner with Production to validate dates and capacity.
• Work with Purchasing/Planning to confirm material availability and ETAs.
• Coordinate with Shipping on carrier selection, special packaging, and documentation.

Documentation & Paperwork

• Ensure every order has complete and full documentation.
• Maintain accurate customer records.
• File and update proofs, signed approvals, and any change-order confirmations.

Issue Resolution & After-Sales Support

• Own first response on issues.
• Create RMAs when appropriate; arrange replacements/credits per policy.

Billing Readiness & Closeout

• Verify shipments and pricing for invoicing.
• Confirm orders are closed accurately in the system.

Requirements

• English proficiency is REQUIRED.
• Excellent computer skills.
• Mastery of Microsoft Excel and Word.
• Experience with QuickBooks and Smartsheet is a plus.

Salary Range: 700,000 to 750,000 Colones Per Month Plus Quarterly Bonus

Job Types: Full-time, Permanent

Pay: ₡700, ₡750,000.00 per month

Language:

• English (Required)

CUSTOMER SUCCESS REPRESENTATIVE

About Pacific Barcode

Pacific Barcode is a label manufacturer with operations in Southern California and Costa Rica, in business since 2002. We deliver end-to-end color labeling systems plus expert setup, training, and support that help teams move from pre-printed labels to fast, flexible, compliant color with clear ROI. Our culture is simple: customers first, invest in our people to grow, and expect excellence in every job.

Position Summary

This position owns the customer experience and helps drive business growth. You'll be the primary contact for a set of accounts—qualifying requests, preparing quotes, converting orders, and proactively communicating status from entry through shipment. Beyond service, you'll nurture relationships, identify reorder opportunities, and cross-sell to drive sales growth. You'll also coordinate internally with Production, Purchasing, and Shipping to ensure timely fulfillment of commitments. You'll resolve issues, maintain clean documentation, and follow up on open quotes to move deals forward. Success looks like fast responses, accurate orders, on-time deliveries, happy customers, and steady revenue growth.

ROLES & RESPONSIBILITIES

Quoting & Pre-Sale Support

• Qualify inbound requests; gather specs (materials, sizes, quantities, timelines, application environment).
• Prepare accurate quotes; confirm pricing, lead times, and terms.
• Follow up on open quotes and next steps.

Order Entry & Processing

• Convert approved quotes to sales orders; verify POs against quotes.
• Enter/validate orders in the system with complete data (SKUs, quantities, art/proof status, ship/need date).
• Trigger required workflows (art/proof requests, die checks, material requests, credit holds).
• Generate and route order paperwork (work orders, pick lists, packing slips).

Customer Communication

• Serve as the primary point of contact for assigned accounts.
• Provide proactive status updates from order entry through shipment and set clear expectations.
• Coordinate changes (expedites, quantities, ship methods); confirm impacts to cost/date in writing.

Internal Coordination & Handoffs

• Partner with Production to validate dates and capacity.
• Work with Purchasing/Planning to confirm material availability and ETAs.
• Coordinate with Shipping on carrier selection, special packaging, and documentation.

Documentation & Paperwork

• Ensure every order has complete and full documentation.
• Maintain accurate customer records.
• File and update proofs, signed approvals, and any change-order confirmations.

Issue Resolution & After-Sales Support

• Own first response on issues.
• Create RMAs when appropriate; arrange replacements/credits per policy.

Billing Readiness & Closeout

• Verify shipments and pricing for invoicing.
• Confirm orders are closed accurately in the system.

Requirements

• English proficiency is
  REQUIRED
  .
• Excellent computer skills.
• Mastery of
  Microsoft Excel
  and
  Word
  .
• Experience with
  QuickBooks
  and
  Smartsheet
  is a plus.

Salary Range:
700,000 to 750,000 Colones Per Month Plus Quarterly Bonus