45 Ofertas de Customer Success en Costa Rica

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
As a Customer Success Guide, you will be part of the Customer Excellence Group, responsible for driving customer success, growth, and adoption within the AMS region. Operating out of the regional hub, you will serve as the trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services. You'll work on time-bound engagements to accelerate adoption, retention, and expansion, collaborating with internal teams and executive stakeholders.
Key Responsibilities:
+ Customer Success Focus: Serve as a customer advocate, onboarding customers understanding their business needs and helping them achieve measurable outcomes.
+ Cross-functional Collaboration: Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
+ Executive Engagement: Manage and nurture relationships to align customer needs with business outcomes and ensure ongoing value realization.
+ Best Practices and Enablement: Support customers to attend our workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success.
+ Escalation Management: Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.
+ Outcome-Driven Engagement: Support execute customer success plans with clear goals, timelines, and success metrics, ensuring customers see the value in our solutions.
+ Work with a large portfolio of AMS customers to understand their business drivers, challenges, and desired outcomes.
+ Serve as the trusted advisor to your customers, providing prescriptive guidance on how to best leverage our platform to meet their goals.
+ Engage in cross-functional partnerships within the regional hub, collaborating with internal teams to deliver seamless customer experiences.
+ Facilitate Business Reviews and other strategic sessions, ensuring alignment between customer needs and our solutions.
+ Contribute to the Customer Excellence Group's thought leadership by developing case studies, customer success assets, and best practices.
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**Job Purpose**:Performs as an advisor for the customer regarding products and services implementation including consulting and support.

Drives high adoption levels on products and services capabilities.

Increase the usage of licenses and service hours.

Responsible of identifying new sales, upselling, cross-selling opportunities and transfer them to the sales team and overall customer satisfaction.

Point of contact between the customer and the internal departments.

Create opportunities based on the data obtained from customer interaction.

***Responsibilities**:

- Create workplans for each account assigned in order to drive Customer Success initiatives.
- Engage constantly with customer to keep track of product adoption and consumption levels
- Promptly attend customer escalations and act as a center of contact to engage other departments as required
- Log all activity related to the accounts and opportunities generated in the corresponding platforms
- Execute product training according to customer needs
- Analyze customer and account data to identify areas of improvement and set action plans
- Provide valuable insight to the company based on the data and information obtained from customer interactions

***Knowledge, Skills and Experience**:

- 3 to 5 Years of relevant work experience is required.
- 3 to 5 Years of experience directly managing / supervising employees is required.
- Required Education: Some College
- Excel intermediate or advance, Project management or related.
- Possesses strong data entry skills.
- Able to demonstrate complex problem solving, critical thinking, and decision-making.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and other local / regional language.
- Able to interact effectively with higher levels of management (managers & above)
- Understand, communicate, and collaborate effectively with people across various identities.
- Able to negotiate skillfully and promote/sell ideas persuasively.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to effectively multi-task.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to collaborate and build solid, effective working relationships with others.

***Working Conditions**:

- Professional, office environment.
- Remote / Work-from-home.
- Occasional non-standard work hours or overtime as business requires.

TD Synnex Statements:
TD Synnex is an Equal Opportunity Employer
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At TD Synnex we embody our shared values of Collaboration, Accountability, Integrity, Excellence and Inclusion. Our organization strives to provide a diverse and inclusive environment for all our colleagues, company and community.

**Cultural Competency Requirements**:

- Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.

**Join our team to connect the world with the power of technology!**:

Insatiable desire for learning with their focus on career growth and professional development
- Self-starter who wants to work hard and contribute every day to a thriving organization.
- Effective Communicator - clearly and proactively communicates to management, peers and customers
- Highly Collaborative - seeks and supports cross-boundary relationships
- Desires to further develop their own customer service skills and business acumen
- Consistently brings an engaged, positive attitude and likes to WIN!

RESPONSIBILITIES:

- Proactively reach out to customers to answer questions and solve problems regarding their account.
- Other duties may be as assigned as needed.

QUALIFICATIONS:

- MUST have excellent English communication skills - C1 or above.
- Minimum of 2 years of experience in the Call Center industry.
- High School Diploma.
- Financial Services and/or Leasing experience preferred.

BENEFITS:

- Competitive Salary.
- Daytime Shift Monday-Friday.
- Life and Private Medical Insurance.
- Personal days.
- Amazing Office Culture.
- Company Sponsored Events.

Insatiable desire for learning with their focus on career growth and professional development
- Self-starter who wants to work hard and contribute every day to a thriving organization.
- Effective Communicator - clearly and proactively communicates to management, peers and customers
- Highly Collaborative - seeks and supports cross-boundary relationships
- Desires to further develop their own customer service skills and business acumen
- Consistently brings an engaged, positive attitude and likes to WIN!

RESPONSIBILITIES:

- Proactively reach out to customers to answer questions and solve problems regarding their account.
- Other duties may be as assigned as needed.

QUALIFICATIONS:

- MUST have excellent English communication skills - C1 or above.
- Minimum of 2 years of experience in the Call Center industry.
- High School Diploma.
- Financial Services and/or Leasing experience preferred.

BENEFITS:

- Competitive Salary.
- Daytime Shift Monday-Friday.
- Life and Private Medical Insurance.
- Personal days.
- Amazing Office Culture.
- Company Sponsored Events.

**Job Purpose**:
Performs as an advisor for the customer regarding products and services implementation including consulting and support.

Drives high adoption levels on products and services capabilities.

Increase the usage of licenses and service hours.

Responsible of identifying new sales, upselling, cross-selling opportunities and transfer them to the sales team and overall customer satisfaction.

Point of contact between the customer and the internal departments.

Create opportunities based on the data obtained from customer interaction.

**Responsibilities**:

- Create workplans for each account assigned in order to drive Customer Success initiatives.
- Engage constantly with customer to keep track of product adoption and consumption levels
- Promptly attend customer escalations and act as a center of contact to engage other departments as required
- Log all activity related to the accounts and opportunities generated in the corresponding platforms
- Execute product training according to customer needs
- Analyze customer and account data to identify areas of improvement and set action plans
- Provide valuable insight to the company based on the data and information obtained from customer interactions

***
**Knowledge, Skills and Experience**:

- >3 to 5 Years of relevant work experience is required.
- >3 to 5 Years of experience directly managing / supervising employees is required.
- Required Education: Some College
- Excel intermediate or advance, Project management or related.
- Possesses strong data entry skills.
- Able to demonstrate complex problem solving, critical thinking, and decision-making.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and other local / regional language.
- Able to interact effectively with higher levels of management (managers & above)
- Understand, communicate, and collaborate effectively with people across various identities.
- Able to negotiate skillfully and promote/sell ideas persuasively.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to effectively multi-task.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to collaborate and build solid, effective working relationships with others.

***
**Working Conditions**:

- Professional, office environment.
- Remote / Work-from-home.
- Occasional non-standard work hours or overtime as business requires.

TD Synnex Statements:
TD Synnex is an Equal Opportunity Employer
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At TD Synnex we embody our shared values of Collaboration, Accountability, Integrity, Excellence and Inclusion. Our organization strives to provide a diverse and inclusive environment for all our colleagues, company and community.

**"This position is for Shyft Global Services, a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business. Shyft Global Services is a wholly owned subsidiary of TD SYNNEX employing more than 1,500 services professionals and IT experts focused on delivering end-to-end product and customer lifecycle management services for original equipment manufacturers (OEMs) and other technology innovators."**

**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great pl

**Job Purpose**:
Performs as an advisor for the customer regarding products and services implementation including consulting and support.

Drives high adoption levels on products and services capabilities.

Increase the usage of licenses and service hours.

Responsible of identifying new sales, upselling, cross-selling opportunities and transfer them to the sales team and overall customer satisfaction.

Point of contact between the customer and the internal departments.

Create opportunities based on the data obtained from customer interaction.

**Responsibilities**:

- Create workplans for each account assigned in order to drive Customer Success initiatives.
- Engage constantly with customer to keep track of product adoption and consumption levels
- Promptly attend customer escalations and act as a center of contact to engage other departments as required
- Log all activity related to the accounts and opportunities generated in the corresponding platforms
- Execute product training according to customer needs
- Analyze customer and account data to identify areas of improvement and set action plans
- Provide valuable insight to the company based on the data and information obtained from customer interactions

***
**Knowledge, Skills and Experience**:

- >3 to 5 Years of relevant work experience is required.
- >3 to 5 Years of experience directly managing / supervising employees is required.
- Required Education: Some College
- Excel intermediate or advance, Project management or related.
- Possesses strong data entry skills.
- Able to demonstrate complex problem solving, critical thinking, and decision-making.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and other local / regional language.
- Able to interact effectively with higher levels of management (managers & above)
- Understand, communicate, and collaborate effectively with people across various identities.
- Able to negotiate skillfully and promote/sell ideas persuasively.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to effectively multi-task.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to collaborate and build solid, effective working relationships with others.

***
**Working Conditions**:

- Professional, office environment.
- Remote / Work-from-home.
- Occasional non-standard work hours or overtime as business requires.

TD Synnex Statements:
TD Synnex is an Equal Opportunity Employer
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At TD Synnex we embody our shared values of Collaboration, Accountability, Integrity, Excellence and Inclusion. Our organization strives to provide a diverse and inclusive environment for all our colleagues, company and community.

**"This position is for Shyft Global Services, a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business. Shyft Global Services is a wholly owned subsidiary of TD SYNNEX employing more than 1,500 services professionals and IT experts focused on delivering end-to-end product and customer lifecycle management services for original equipment manufacturers (OEMs) and other technology innovators."**

**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great pl

**Job Purpose**:
Performs as an advisor for the customer regarding products and services implementation including consulting and support.

Drives high adoption levels on products and services capabilities.

Increase the usage of licenses and service hours.

Responsible of identifying new sales, upselling, cross-selling opportunities and transfer them to the sales team and overall customer satisfaction.

Point of contact between the customer and the internal departments.

Create opportunities based on the data obtained from customer interaction.

**Responsibilities**:

- Create workplans for each account assigned in order to drive Customer Success initiatives.
- Engage constantly with customer to keep track of product adoption and consumption levels
- Promptly attend customer escalations and act as a center of contact to engage other departments as required
- Log all activity related to the accounts and opportunities generated in the corresponding platforms
- Execute product training according to customer needs
- Analyze customer and account data to identify areas of improvement and set action plans
- Provide valuable insight to the company based on the data and information obtained from customer interactions

***
**Knowledge, Skills and Experience**:

- >3 to 5 Years of relevant work experience is required.
- >3 to 5 Years of experience directly managing / supervising employees is required.
- Required Education: Some College
- Excel intermediate or advance, Project management or related.
- Possesses strong data entry skills.
- Able to demonstrate complex problem solving, critical thinking, and decision-making.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and other local / regional language.
- Able to interact effectively with higher levels of management (managers & above)
- Understand, communicate, and collaborate effectively with people across various identities.
- Able to negotiate skillfully and promote/sell ideas persuasively.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to effectively multi-task.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to collaborate and build solid, effective working relationships with others.

***
**Working Conditions**:

- Professional, office environment.
- Remote / Work-from-home.
- Occasional non-standard work hours or overtime as business requires.

TD Synnex Statements:
TD Synnex is an Equal Opportunity Employer
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At TD Synnex we embody our shared values of Collaboration, Accountability, Integrity, Excellence and Inclusion. Our organization strives to provide a diverse and inclusive environment for all our colleagues, company and community.

**"This position is for Shyft Global Services, a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business. Shyft Global Services is a wholly owned subsidiary of TD SYNNEX employing more than 1,500 services professionals and IT experts focused on delivering end-to-end product and customer lifecycle management services for original equipment manufacturers (OEMs) and other technology innovators."**

**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great pl

The Scaled Customer Success Manager at Emerson's T&M division is responsible for driving value and outcomes across a large portfolio of accounts (25+) with scalable engagements and activities. This role ensures customers realise the full potential of T&M's solutions through a mix of proactive outreach, lifecycle management, and data-informed insights.
As a trusted advisor, the Scaled CSM builds relationships with key stakeholders across multiple accounts, helping customers achieve their business goals while improving adoption, satisfaction, and retention.
**In this Role, Your Responsibilities Will Be:**
+ Managing a large portfolio of accounts (25+) throughout all phases of the customer life-cycle post-deployment
+ Dynamically and proactively engaging with accounts based on health metrics and triggers.
+ Collaborating with Sales team to expand customer relationships, ensure renewals and expansions
+ Stakeholder Onboarding, post-sales entitlement and software promotion, engagement content creation and customisation.
+ Inform customers of T&M product roadmap & provide continuous customer feedback to Product team on features that will help drive customer outcome realisation.
**Who You Are:** You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You manage your time well with independent work and are able to balance the interests of multiple stakeholders across a large accounts list.
**For this Role, You will Need:**
+ 3+ years of customer success experience in a SaaS organisation, or similar customer facing role(s).
+ Broad knowledge and experience in the automated test industry is desired
+ Excellent communication skills and ability to adapt narrative to different stakeholders
+ Comfort establishing credibility with key customer decision makers, influencers, and end-users of varying levels of the organisation.
**Preferred qualifications that Set You Apart:**
+ Bachelor's Degree or Equivalent Experience
**Our Culture & Commitment to You:**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Accessibility Assistance or Accommodation**
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .
**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** : 25021296
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.