79 Ofertas de Customer Support en Costa Rica

Job Description Summary:
**Responsibilities**:
Log and classify all calls and requests for assistance in the customer relationship management system.

Filter and call out enquiries related to other aspects of the business and handover to the appropriate department.

Oversee enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.

Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.

Call out problems affecting several customers or influencing the timely resolution of one customer’s enquiry. This would include customer concerns to the team leader and other support, sales, engineering or resolver groups as appropriate.

Recognize and raise recurring problems, inferior processes, or outdated procedures.

Accept additional projects or areas of responsibility that will improve the team’s performance.

Qualifications:

- Business level, both written and spoken fluency in English and Portuguese language requirement.
- Experience in a customer service or contact centre environment preferred. Previous experience in the financial or IT industry is desirable.
- Knowledge of desktop offerings whether deployed or handled (SaaS) is an advantage.
- Detail orientated with sound information probing skills.
- Well-developed analytical skills with that can problem solve and develop solutions.
- University qualified in a field relating to the financial markets, the finance sector or business.
- Potential to communicate and engage effectively, verbally and in writing, in English and any other designated languages with customers and colleagues.
- The ability to learn and become specialists in products and develop a sound understanding of the financial markets they serve.
- Positive approach to undertake additional projects and responsibilities from time to time.
- The role may require flexibility in working hours - flexible shift to cover early hours of Europe.

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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Job Title:
Configuration Manager - Customer Support /Service (Bilingual)
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
We are looking for senior profiles with extensive experience in Intune, SCCM and Windows Client (Windows 10 and 11). It's crucial that they have experience handling large Configuration Manager environments, such as hierarchies with CAS and multi-domain environments. Candidates who have experience migrating from on-prem SCCM hierarchies to MS Intune and managing Mobile Devices with MS Intune (MAM and MDM). Excellent English communication skills are needed.
**Requirements:**
+ The candidates should have 5-10 years of experience and be purely oriented towards Modern Management.
+ Design, Deploying, troubleshooting and Implementing MECM (Microsoft Endpoint Configuration Manager) "SCCM" (2012, Current Branch),
+ Knowledge in Windows 10, Windows 11, Windows as a Service, Troubleshooting Windows 10/11
+ Design, Implementing and Managing Intune (Mobile Devices Management, M365 APPS Deployment.)
+ Need to be an Expert regarding Modern Workplace, valuable experience with MBAM / Bitlocker, valuable experience analyzing SCCM Hierarchies, valuable experience with Windows Server and Infrastructure related technologies (AD, VPN, Security).
+ Intune Management, Intune Workshops Delivery, Windows LAPS, Bitlocker Management With Intune and MBAM integrated with ConfigMgr.
+ Good understanding in English oral and written communication
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
Location:
CRI Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Configuration Manager - Customer Support /Service (Bilingual)
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
We are looking for senior profiles with extensive experience in Intune, SCCM and Windows Client (Windows 10 and 11). It's crucial that they have experience handling large Configuration Manager environments, such as hierarchies with CAS and multi-domain environments. Candidates who have experience migrating from on-prem SCCM hierarchies to MS Intune and managing Mobile Devices with MS Intune (MAM and MDM). Excellent English communication skills are needed.
**Requirements:**
+ The candidates should have 5-10 years of experience and be purely oriented towards Modern Management.
+ Design, Deploying, troubleshooting and Implementing MECM (Microsoft Endpoint Configuration Manager) "SCCM" (2012, Current Branch),
+ Knowledge in Windows 10, Windows 11, Windows as a Service, Troubleshooting Windows 10/11
+ Design, Implementing and Managing Intune (Mobile Devices Management, M365 APPS Deployment.)
+ Need to be an Expert regarding Modern Workplace, valuable experience with MBAM / Bitlocker, valuable experience analyzing SCCM Hierarchies, valuable experience with Windows Server and Infrastructure related technologies (AD, VPN, Security).
+ Intune Management, Intune Workshops Delivery, Windows LAPS, Bitlocker Management With Intune and MBAM integrated with ConfigMgr.
+ Good understanding in English oral and written communication
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
Location:
CRI Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Build your career from home by joining Go2's rapidly growing global remote team.

We are looking for passionate people with strong English and Spanish speaking and writing skills. In your initial interviews, there will be an emphasis on Spanish Bilingual roles depending on skillset, experience, and background.

**We offer our work from home team members**:

- Competitive compensation - salary starts at $8 an hour depending on skillset and experience.
- All hires receive an appraisal according to performance every 6 months.
- Paid time off, holiday, and parental leave
- Real opportunities for career advancement and skills development
- A community of like-minded people

**Requirements**:

- Updated resume with employment dates

**Skills**
- Excellent written and verbal English and Spanish communication skills
- Experience with customer support roles
- E-commerce support experience not required, but definitely a plus
- Scheduling and managing appointments in Google Calendar
- Above-average time management

**Abilities**
- You care about what you are doing
- You feel comfortable asking questions
- You exhibit personal accountability
- You have keen attention to detail
- You are resourceful and are a problem solver
- You are self-motivated and eager to learn
- You are a team player
- You have the ability to multitask and prioritize projects

**PC/Laptop specs**
- CPU: At least i3 or AMD equivalent
- RAM: 8GB
- Main Drive: SSD
- Internet: Stable 5 Mbps download and 5 Mbps upload speeds
- Headset with noise-canceling mic
- Working webcam

**Work Schedule**

This will vary, but the majority of our team members work in EST or PST timezone (Eastern or Pacific Standard Time) and a few AU and UK time zones.

**Salary**: From $8.00 per hour

Pay: From ₡5,359.51 per hour

**Experience**:

- Customer Service Representative: 1 year (required)

**Language**:

- English (required)
- Spanish (required)

**Join a Disruptive Startup**

RoverPass, a startup in the RV park and campground industry, is revolutionizing the way campgrounds and RV parks drive business. With a property management system and marketing services, they help campgrounds and RV parks attract more customers. As a small and hungry team, they're looking for hands-on individuals to join them.

**Drive Customer Success as Customer Support Representative**

RoverPass is seeking a talented and experienced individual to join their team as a Customer Support Representative and play a crucial role in driving customer success. In this role, you'll be responsible for monitoring the support queue and ensuring that the customer support team is answering customer questions in a timely manner. You'll work on side projects that range from internal process creation to proactive outreach to accounts to assisting in rolling out new features and ensuring that their accounts are up to speed.

In collaboration with the product team, you'll also work to improve both the product and the customer service knowledge base so that customers can help themselves solve their problems. You'll become a master of the RoverPass platform and act as a first touch account manager for all of their accounts.

**Skills & Qualifications**
- Proactive and ambitious with an entrepreneurial spirit
- Comfortable with inbound and outbound phone correspondence
- Tech savvy
- Excellent time management
- Strong problem-solving skills
- Ability to multitask
- Coachable and open to feedback
- Excellent written and verbal communication skills in English

**Potential for Growth**

This role has the potential for growth within the company, with opportunities for advancement based on performance and company needs.

**Work-Life Balance & Benefits**

At RoverPass, they believe in a strong work-life balance and offer flexible working hours and 100% remote work opportunities. They also offer a comprehensive benefits package, including:

- Competitive salary
- Paid time off/vacations
- Local holidays
- Paid maternity/paternity leave

**Join the RoverPass Team**

If you're looking for an exciting and challenging opportunity in the tech travel industry, join the RoverPass team today as their Customer Success Master and drive success in their customer service department!

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

**Job Description**:
**Key Responsibilities**
- Build and maintain strong relationships with high-profile clients by striving to provide the highest level of customer service
- Work collaboratively with internal teams to manage the end-to-end onboarding process for new data furnishers to meet SLA’s and data quality expectations
- Partner with sales teams and lead meetings with clients to facilitate onboarding discussions and educate on data reporting procedures as needed
- Participate in scrum meetings to review escalations, priority cases, and any blockers that limit the ability to perform assigned duties
- Identify and implement methods to improve efficiency in onboarding, reporting quality and accuracy, as well as new furnisher retention
- Provide regular reports to senior management on the status of client support requests, using data-driven insights to inform decision-making and identify opportunities for improvements
- Escalate appropriate items to senior team members while owning the overall client resolution
- Proactively outreach and engage data furnishers triggering data monitoring activities and escalations
- Maintain a consistent growth mindset focused on improving existing processes minimizing manual intervention and improving client experience
- Work closely with data operations team(s) to ensure coverage of ongoing data furnisher activity up to, and including, assuming ongoing data monitoring functions, as necessary

**Qualifications**:
**Qualifications and Skills**
- Seasoned professional with a proven track record of success in a client-facing role, preferable with high-profile clients with a minimum of 5 years of experience
- Ability to work independently and as part of a team, and thrive in a fast-paced environment
- Displays exceptional collaborative customer service and/or relationship building expertise
- Capable of reading audiences and modifying talk tracks, as necessary, to relay technical information to a non-technical audience
- Demonstrates creative and analytical problem-solving skills, with the ability to identify and address client issues effectively
- Excellent organizational skills, with ability to manage multiple client accounts and projects simultaneously
- Self-starter and eager to take on challenging projects; proactively takes initiative and is comfortable asking questions when necessary
- Shows sound judgment and critical thinking on highly sensitive assignments, while conducting themselves with the highest level of integrity
- Strong English written and oral communication skills with keen attention to detail
- Preferred knowledge/experience:

- SQL language and concepts of database structures
- Tableau, Alteryx, and/or AWS services (Quicksight, Glue, etc.)
- API technology, data aggregation, and data ingestion methods
- Credit Reporting Resource Guide®/Metro 2® reporting
- Familiarity with CRM software and other tools used to manage client relationships
- Previous sales, sales support and/or Experian's Credit Services experience is desirable

Additional Information

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

LI-ML2

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._

100% site ubicado en Santa Ana

Indefinido

**Requisitos básicos**:
Título de 9no Año Mínimo (No negociable)

Ingles Intermedio - Avanzado (se realizan pruebas escrita y oral) - (No negociable)

CV en Ingles actualizado

**Horario**

De martes a sábado 11:00 am a 8:00 pm

Tipo de puesto: Tiempo completo

Salario: Hasta ₡500,000.00 al mes

Pregunta(s) de postulación:

- Cumples con los requisitos de la vacante, si es asi, estas disponible para una entrevista el dia martes 10 de mayo?
Idioma:

- INGLES (Obligatorio)

100% site ubicado en Santa Ana

Indefinido

**Requisitos básicos**:
Título de 9no Año Mínimo (No negociable)

Ingles Intermedio - Avanzado (se realizan pruebas escrita y oral) - (No negociable)

CV en Ingles actualizado

**Horario**

De martes a sábado 11:00 am a 8:00 pm

Tipo de puesto: Tiempo completo

Salario: Hasta ₡500,000.00 al mes

Pregunta(s) de postulación:

- Cumples con los requisitos de la vacante, si es asi, estas disponible para una entrevista el dia martes 10 de mayo?
Idioma:

- INGLES (Obligatorio)

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Are you seeking an outstanding chance to create a significant impact while collaborating with a world-class team? Thermo Fisher Scientific Inc. is in search of an ambitious Sr Customer Service Representative to join our Shared Service Center in Heredia, Costa Rica. This role plays a crucial part in guaranteeing our customers receive seamless support throughout their lifecycle, encompassing invoicing, administration, order management, quotations, and master data.**
**Key Responsibilities:**
**Deliver outstanding customer service experience to our external customers and internal collaborators, following company policies and guidelines closely.**
**Manage complex customer requirements, including blocking issues, and work with partner functions to ensure timely handling of enquiries.**
**Gain expertise in Customer Relationship Management systems and effectively implement standard methodologies.**
**Deliver on daily/weekly/monthly key performance indicator metrics and engage in efficiency initiatives.**
**Play a key role in assignments/projects as required by business expectations.**
**Consistently meet process expectations, showcasing attention to operational details and using computer systems for high data accuracy.**
**Develop and review training materials and contribute to new joiner trainings.**
**Assess individual customer requirements and direct activities to appropriate departments when necessary.**
**Participate in cross training and cross support activities to meet seasonal business requirements.**
**Skills:**
**Demonstrate high integrity and compliance.**
**Display attention to detail and accuracy.**
**Good problem-solving skills and ability to multitask under tight deadlines.**
**Must possess self-motivation, enthusiasm, a positive attitude, and be a great teammate.**
**Strong written and verbal communication skills.**
**Good organizational skills and the ability to prioritize workload effectively.**
**Must demonstrate judgment, diplomacy in dealing with internal and external customers.**
**Ability to work on own initiative and solve system issues.**
**Ability to handle uncertainty and take proactive action with a solution-focused approach.**
**Proficient Microsoft Office user.**
**Experience:**
**A minimum of 2-3 years' customer service experience in an SSC/multinational/office environment.**
**Experience with ERP systems preferred but not essential.**
**Education:**
**Requires a high school diploma. A Bachelor's Degree is preferred but not essential; relevant experience and knowledge will also be considered.**
**Working Conditions:**
**This position requires repetitive typing and regular use of a computer plus multiple displays.**
**Most physical demands are typical of an office environment.**
**We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.**
**Key responsibilities stated here are the minimum required but are not limited to these, always within the Customer Care area of expertise. Join us and be part of a team that shares a common set of values, working together to make the world healthier, cleaner, and safer!**
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.