38 Ofertas de Ejecutivo de Cuenta en Costa Rica

The Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, Account Manager delivers exceptional service and a valuable solution. The position will manage a defined book of business aligned by customer segment within a geography and will be accountable for the commercial close of all deals. You will also open up larger solution opportunities and introduce Solution and Proposition Sales. Role Responsibilities: - Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs - Maintain solid understanding of business propositions to initiate conversations and raise interest - Build and embed a long-term trusted advisor relationship within their accounts - Drive growth by expanding company footprint within their accounts - Coordinate activities amongst other SAM stakeholders, including Sales Specialists and CSM’s, to drive the revenue growth of the book of business - Focus on maintaining overall customer engagement and expanding and retaining managed net revenue - Oversee all commercial activities within accounts, owning the end to end customer relationship - Drive efficiency in account administration (especially for lower value and growth potential accounts) - Govern internal and external stakeholders and maintain networks to negotiate and close deals - Accountable and responsible for simple order taking Emerging & Growth Model: - Account Manager for Growth accounts will manage a defined book on a proactive basis - Account Manager for Emerging may handle a book of accounts on a proactive basis (the focus might be more on retention compared to Growth AMs, but there will still be expectation of sales in the emerging p/f). - All Account Managers in Emerging and Growth are responsible for revenue retention (primarily), sales, and administration of their accounts Qualifications and Experience Required: - Strong understanding of customers and their business model and workflows - Industry experience within the customer segment - Strong product knowledge - Relationship building skills - Selling skills (identity, develop and articulate a complex proposition/consultative selling) - Strong negotiation skills - Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency - Problem solving ability to understand, articulate, structure and solve client needs - Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization - Ability to collaborate with account team - University/college degree may be required, equivalent experience may be considered depending on position/department - Advanced degree may be preferred - Significant work experience in applicable industry and knowledge of customer workflow required - Shown competencies in account management, sales or marketing experience in a customer facing environment required - Customer relationship management required throughout all levels within an organization

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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Full-time

Employee Status: Regular

Role Type: Hybrid

Department: Sales & Business Development

Schedule: Full Time

Shift: Day Shift

**Company Description**:
**About us, but we’ll be brief**

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

Experian Data Quality enables organizations to unlock the power of data. We focus on the quality of our clients’ information so they can explore the meaningful ways they can use it. Whether optimizing data for better customer experiences or preparing data for improved business intelligence, we empower our clients to manage their data with confidence.

We have the data, expertise, and proven technology to help our customers quickly turn information into insight. We’re investing in new, innovative solutions to power opportunities for our people, clients, and communities.

This role will serve as an individual contributor on the Renewal Sales Team for Experian Data Quality in Costa Rica. The individual will be responsible for driving client retention and new business expansion across a defined book of business.
- Develops strong relationships with existing clients by researching and understanding their business needs, responding to client concerns and problems and acting as the liaison between the client and internal departments. May assist in the development of accounts under the direction of senior staff.
- Build strategic account plans and lead regular account planning meetings to maintain alignment.
- Researches client needs and determines how to bundle products to meet client requirements. Informs and educates clients on new and existing projects. Utilizes product experts as a resource.
- Generates new business within existing relationships by up-selling and cross-selling other product categories.
- Follows up to ensure client expectations regarding quality control, deadlines and customer service are met.
- Present additional Experian product offerings that will help dealers meet their goals and objectives
- Maintain customer contact database and sales/retention processes
- Collect and present “voice of customer” feedback to product team for product improvement opportunities
- Collaborate and team with peers, including internal and external business partners

**Qualifications**:
**Qualifications**
- 2+ years of proven sales experience and/or business development background with a strong customer focus
- Demonstrated experience and comfort in developing and managing senior level client relationships
- Familiarity with Salesforce (or similar CRM) and Microsoft Office (Outlook, Excel, Power BI, PowerPoint)
- Strong consultative sales and negotiation skills
- Experience with proven sales or account management methodology
- Self-starter, strong personality, and ability to network
- Effective presentation skills
- Ability to travel to the United States as needed

**Additional Information**:
**Culture at Experian**

**Our uniqueness is that we truly value yours.**

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering. the list goes on!

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._

Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power

Full-time

Employee Status: Regular

Role Type: Hybrid

Department: Sales & Business Development

Schedule: Full Time

**Company Description**:
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

We need **Account Manager** to manage, grow, and retain our business relationships with. This role will be assigned a territory and will be responsible for managing, retaining, and expanding our account base.

**Job Description / Key Responsibilities**
- Develops strong relationships with existing clients by researching and understanding their business needs, responding to client concerns and problems, and acting as the liaison between the client and internal departments.
- Responsible for the effective management and servicing of existing customers including the development and growth of accounts to optimize profits.
- Responsible for key accounts management and development of strategic.
- Research client needs and determines how to bundle products to meet client requirements. Informs and educates clients on new and existing projects. Utilizes product experts as a resource.
- Generates new business within existing relationships by up-selling and cross-selling other product categories.
- Responsible for realizing the committed revenue targets.
- Retain accounts by negotiating contract renewals.
- Onboard new clients.
- Present additional Experian product offerings.
- Collect and present “voice of customer” feedback to product team for product improvement opportunities.
- Collaborate and team with peers, including internal and external business partners.
- Manage terminations.
- Other projects or matters may assign to support revenue targets in futures.

**Qualifications**:
**Knowledge, Experience & Qualifications**:

- Bachelor’s Degree or equivalent experience
- 5 year of sales, account management
- Solid B2B Experience
- Experience solving complex customer problems with positive outcomes.
- Excellent oral and written communication skills
- V-suite level servicing and contract negotiation experience preferred.
- Demonstrated experience and comfort in developing and managing senior level client relationships.
- Familiarity with Salesforce (or similar CRM) and Microsoft Office (Outlook, Excel, Power BI, PowerPoint)
- Experience with proven sales or account management methodology.
- Effective presentation skills
- Proven track record of sales or account management success
- Proficient with standard CRM’s and Microsoft Office Products
- Ability to travel when needed.

**Additional Information**:
Additional information

**_ This is a permanent home-based role in Costa Rica. No relocation available._**

**Culture at Experian**

**Our uniqueness is that we truly value yours.**

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering. the list goes on!

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian’s strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality,

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you can expect from us:**
At ServiceNow, we make work better for everyone - including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey!
In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs - we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list ( :
+ Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most.
+ Flexible working culture to support the balance you need in both work and life.
+ Parental leave programs.
+ Childcare and caregiving benefits.
+ A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program.
+ A global, cross-functional mentoring program.
+ We also have team building activities, various employee belonging groups, volunteering, and community outreach programs.
**What you get to do in this role:**
ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.
The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.
Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.
+ Comfortable presenting to all levels of management, including C-Level stakeholders.
+ Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
+ Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs.
+ Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
+ Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
+ Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
+ Manage, document and report on performance against service level agreements (SLA's) and where SLA's are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
+ Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
+ Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
+ Act as an escalation point for customer impacting business critical issues.
**To be successful in this role, we need someone who has:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Excellent written and oral communication skills
+ Experience dealing with technical support teams
+ Fundamental understanding of ITSM in enterprise environments and global deployments
+ Comfortable interacting with all levels of management
+ Working knowledge of ITIL incident, problem and release management process and procedures
+ Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model
+ Broad technical understanding in a cloud software environment
+ Growth & collaborative mindset
**Nice to have:**
+ ServiceNow platform knowledge or experience
+ Project Management capabilities and principles
+ Service delivery account management experience
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you can expect from us:**
At ServiceNow, we make work better for everyone - including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey!
In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs - we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list ( :
+ Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most.
+ Flexible working culture to support the balance you need in both work and life.
+ Parental leave programs.
+ Childcare and caregiving benefits.
+ A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program.
+ A global, cross-functional mentoring program.
+ We also have team building activities, various employee belonging groups, volunteering, and community outreach programs.
**What you get to do in this role:**
ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.
The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.
Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.
+ Comfortable presenting to all levels of management, including C-Level stakeholders.
+ Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
+ Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs.
+ Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
+ Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
+ Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
+ Manage, document and report on performance against service level agreements (SLA's) and where SLA's are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
+ Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
+ Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
+ Act as an escalation point for customer impacting business critical issues.
**To be successful in this role, we need someone who has:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Excellent written and oral communication skills
+ Experience dealing with technical support teams
+ Fundamental understanding of ITSM in enterprise environments and global deployments
+ Comfortable interacting with all levels of management
+ Working knowledge of ITIL incident, problem and release management process and procedures
+ Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model
+ Broad technical understanding in a cloud software environment
+ Growth & collaborative mindset
**Nice to have:**
+ ServiceNow platform knowledge or experience
+ Project Management capabilities and principles
+ Service delivery account management experience
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**_Role & Responsabilities _**
- Developing and implementing strategic plans to manage and grow accounts.
- Retaining clients and building strong, trusting relationships.
- Understanding client needs, products and identifying new business opportunities.
- Communicating and coordinating with internal teams to deliver solutions.
- Identifying opportunities for improvement and proposing new tools and processes.
- Supporting your partners to improve their performance and reach targets.
- Developing and maintaining excellent knowledge and understanding of the business, offerings, competitors, and industry.
- _Preferred Skills / Basic Requirements _
- 3+ years of experience managing clients in either of these fields: Client Management, Business Development, Sales, Account Management, Advertising, Logistics/Supply Chain.
- Strong experience building client relationships in different industries.
- B2 English level

Tipo de puesto: Tiempo completo

Idioma:

- ingles (Obligatorio)

**Essential Duties & Responsibilities Required**:
***
- Working from partner lists and/or database, makes outbound follow-up calls to existing partners to qualify leads and sell products and service contracts.
- Closes a medium volume of sales orders.
- Sales are medium complexity and the sales rep performs a consultative and educational role for the partners.
- Emphasizes features and benefits of represented products/services.
- Provide accurate quotes, and ensure correct credit terms and vendor information is in database.
- Meets or exceeds all quotas and activity objectives in assigned territory.
- Uses sound judgment and discretion when making decisions that affect the business unit, such as, appropriate and timely escalation, adjusting margins or providing discounts to close a sale.
- Provides high quality service to partners and prospects by assessing partners requirements, ensuring prompt response in providing product information and product pricing.
- Actively profiles all partners and use effective telephone selling skills to promote client products, service programs and systems.
- Builds the partner/prospect database by profiling and capturing relevant partner and product information.
- Recommends improvements or changes to internal processes and data processing to meet or exceed sales goals and to achieve the highest level of partner satisfaction.
- Actively participates in assigned sales training, lectures, presentations and meetings.
- Makes 50-100 outbound calls per day with 8 high-value meeting calls per day, each meeting call with duration > 15 minutes.
- Performs other additional duties as assigned.
- Promote and educate Partners on products, services, and sales/marketing initiatives to gain awareness in overall solutions to market
- Manage Registered and Authorized Channel partners incoming requests. - 957 Partners Signed in Americas region in this bucket
- Liaison to international distribution, field ops, SA for needs and processing POs, communication on credit checks, signing of in-country partners.
- Handle partner concerns and questions from Rise Program communications
- Deliver presentations around Rise program and standard product deck provided as requested.
- Assist in KPI tracking with partners and Channel Managers for Quarterly Check-ins

**Knowledge, Skills, and/or Abilities Required**:

- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to build solid, effective working relationships with others.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to listen attentively and foster two-way dialogue.
- Able to maintain a positive attitude in the face of criticism, rejection, or failure.
- Able to provide courteous, timely service when addressing questions and concerns.
- Able to maintain social, ethical, and organizational standards in conducting internal and external business activities.

**Minimum Educational/Experience Requirements**:

- High school diploma/GED plus the established minimum requirements for the position.
- Language: 100% proficiency in English & Spanish
- Requires 2+ years of outbound telesales experience, technology experience preferred.
- Call center or telesales experience using consultative selling skills preferred.

**Additional Education/Previous Experience Recommendations***:

- College Degree in Business or Marketing preferred.
- Demonstrate commitment to task in a highly competitive sales environment.
- Ability to overcome technical and business objections of prospective customers.
- Possess solid business sense and the ability to profile likely business and technology decision makers.
- Professional and polished communication skills both verbal and written.
- Possess strong organizational skills and the ability to excel in a fast-paced environment.

LI-MV1

**Cultural Competency Requirements:
- Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.

**Join our team to connect the world with the power of technology!

Company Description

Stay Connected:
**Job Description**:
**Responsibilities/What You’ll Do**:

- Manage, escalate, and drive satisfactory resolution of customers' technical support, service and infrastructure issues based on Zscaler products and technologies.
Expected to take support escalations from the region and help the Support team from time to time.
- Expected to be available to be on call when contacted by premium support customers for P0/P1 customer-impacting issues during non-operational hours.
- Create and facilitate communication channel between the gold/platinum customer and the product management and engineering teams in Zscaler.
- Proactively update customers about cloud updates, upgrade and ensure necessary action to maintain availability and customer satisfaction.
- Provide on-site and virtual product training to Premium Support customers.
- Proactively develop and deliver notifications of new Zscaler products and technologies to Premium Support customers
- Proactively monitor reporting information and policy configurations of Zscaler technologies at customer sites and make on-going recommendations
- Help develop and maintain best practices for implementing and supporting Zscaler products in both internal and customer-facing Knowledge Bases
- Maintain intimate knowledge of all Zscaler products and services
- Provide clear and constructive product feedback to Zscaler Product Management based on customer requirements

Qualifications**
Qualifications/Your Background**:

- 4-5 years of account management experience (either pre
- or post-sales)
Experience in the high-tech networking and information security industry.
- Committed desire to provide customer satisfaction
- Strong written and verbal communication skills
- In-depth understanding of enterprise networks and infrastructure.
- Strong Troubleshooting and customer management skills is a must.
- In-depth understanding of TCP/IP, including reading packet, captures and general diagnostics is required.
- Understanding of Microsoft Active directory is required.
- Practical understanding of open source system administration: Windows, Linux, FreeBSD is required.
- Experience with FreeBSD and Linux is desired.
- Practical understanding of Internet protocols: HTTP, SMTP, DNS, LDAP, and FTP is required.
- Basic Shell Scripting/Programming Experience (bash, Perl, etc.) is an added advantage.
- SQL experience is an added advantage.
- Understanding of Various routing and switching architectures (Cisco, Juniper, etc.) is an added advantage.

Additional Information
All your information will be kept confidential according to EEO guidelines.

LI-BMZ

**What You Can Expect From Us**:

- An environment where you will be working on cutting edge technologies and architectures
- A fun, passionate and collaborative workplace
- Competitive salary and benefits, including equity
**Why Zscaler?**

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.