11 Ofertas de Engineering Services Supervisor en Costa Rica

**Engineer Services Supervisor**
The Engineer Services Supervisor will provide supervision for Engineering Team including but not limited to: Performance Evaluations, Goal setting, Competency Mentoring, Recruiting, Personnel and project conflict resolution (customers, peers, upper management, and employees), Budgeting
**What you will be doing**:
The Engineer Services Supervisor will mentor and train team members in Engineering skills and activities, manage team members working on multiple projects in parallel across various customers.

Interface with customers to define design inputs and address technical challenges. Break down complex problems and identify solutions. Make critical decisions based on company vision and initiatives.

Produce, review, and present product documentation including drawings, proposals, and technical reports and analysis. Works with counterparts on assigned projects/management initiatives, with frequent off-hour communication.

Travel both domestically and internationally as assigned (could be up to 25% of time)
**What we expect from you**:
Minimum of 1 years in a personnel and technical management role in an engineering environment. Experience with development of manufacturing process improvement initiatives. Experience in medical device industry.

Experience in creating product documentation, product testing protocols, and test reporting. Experience leading troubleshooting and resolution of design and production issues. Experience with strict quality and regulatory requirements.

Experience transitioning/supporting off-shore manufacturing. Willingness to participate in frequent off-hour discussions with company engineers based in China and USA. Prefered 3 years of experience in 3D Modeling with SolidWorks or similar software.
**What's in it for you**:

- Competitive salary and bonus compensation.
- Monthly training hour allotment to continue your skill advancement.
**What you should know about us**:
We believe there is a better way to bring medical devices to market. We use an engineer-to-engineer approach to develop custom interconnect solutions for medical devices that improve the quality of one's life'. Join us in our mission to be the leading provider of custom engineered solutions for top medical device manufacturers. ATL has operations in China, Costa Rica, Taiwan, UT-USA, plus remote staff in strategic global locations. and we're growing!
**Our Values**:
**Customer Centric**: We create a positive customer experience by utilizing our expertise through development and throughout the product lifecycle

**Humility**: We seek to gain further knowledge to promote mutual growth and understanding

**Accountability**: We commit to the success and well-being of our customers and employees by being accountable for our words and actions

**Transparency**: We build trusting relationships with our customers and employees by being open and honest

**Solutions Driven**: We work as a team with our customers to achieve results
**EEO Statement**

ATL Technology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation

**Engineer Services Supervisor**
The Engineer Services Supervisor will provide supervision for Engineering Team including but not limited to: Performance Evaluations, Goal setting, Competency Mentoring, Recruiting, Personnel and project conflict resolution (customers, peers, upper management, and employees), Budgeting
**What you will be doing**:
The Engineer Services Supervisor will mentor and train team members in Engineering skills and activities, manage team members working on multiple projects in parallel across various customers.

Interface with customers to define design inputs and address technical challenges. Break down complex problems and identify solutions. Make critical decisions based on company vision and initiatives.

Produce, review, and present product documentation including drawings, proposals, and technical reports and analysis. Works with counterparts on assigned projects/management initiatives, with frequent off-hour communication.

Travel both domestically and internationally as assigned (could be up to 25% of time)
**What we expect from you**:
Minimum of 1 years in a personnel and technical management role in an engineering environment. Experience with development of manufacturing process improvement initiatives. Experience in medical device industry.

Experience in creating product documentation, product testing protocols, and test reporting. Experience leading troubleshooting and resolution of design and production issues. Experience with strict quality and regulatory requirements.

Experience transitioning/supporting off-shore manufacturing. Willingness to participate in frequent off-hour discussions with company engineers based in China and USA. Prefered 3 years of experience in 3D Modeling with SolidWorks or similar software.
**What's in it for you**:

- Competitive salary and bonus compensation.
- Monthly training hour allotment to continue your skill advancement.
**What you should know about us**:
We believe there is a better way to bring medical devices to market. We use an engineer-to-engineer approach to develop custom interconnect solutions for medical devices that improve the quality of one's life'. Join us in our mission to be the leading provider of custom engineered solutions for top medical device manufacturers. ATL has operations in China, Costa Rica, Taiwan, UT-USA, plus remote staff in strategic global locations. and we're growing!
**Our Values**:
**Customer Centric**: We create a positive customer experience by utilizing our expertise through development and throughout the product lifecycle

**Humility**: We seek to gain further knowledge to promote mutual growth and understanding

**Accountability**: We commit to the success and well-being of our customers and employees by being accountable for our words and actions

**Transparency**: We build trusting relationships with our customers and employees by being open and honest

**Solutions Driven**: We work as a team with our customers to achieve results
**EEO Statement**

ATL Technology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation

Technical Services Administrator - Talent Community
Job ID

Posted
04-Sep-2024
Role type
Full-time
Areas of Interest
Customer Service, Digital & Technology/Information Technology
Location(s)
Heredia - Heredia - Costa Rica, San Jose - San Jose - Costa Rica
CBRE is using this platform to provide general information to individuals who want to learn more about a career at CBRE. If an opportunity opens that matches your qualifications, we will reach out to you at that time. We are growing a world-class organization with a world-class team and appreciate your interest in CBRE. We welcome you to explore our Careers ( page and apply directly to any positions that interest you. We will not consider the submission of resumes on this platform as an expression of interest in any posted position at CBRE.
**About the Role:**
This position provides Tier 1 tech support related to the administration of SharePoint websites and Power Platform solutions. Focused time management, exemplary customer service, and problem-solving skills along with the ability to prioritize are keys to success in this position. The nature of the position requires an ability to communicate clearly on a variety of different levels, both externally and internally.
**What You'll Do:**
+ Process, manage, monitor and perform quality assurance on support requests.
+ Maintain 99% (or higher) Service Level Agreement compliance
+ Utilize SharePoint and Microsoft Office products to update web content.
+ Provide content delivery by following established web publishing processes.
+ Provide web best practices consulting as needed, and other project or web support duties as assigned.
+ Oversees and manages service documentation.Performs quality assurance on all services being developed for clients to ensure quality. 
+ Processes, prepares, and assists in maintaining support metrics and monthly business reviews for all services. 
+ Assists with project administration deliverables (i.e. meeting minutes; budget tracking; schedule updates; move management; closeout).
+ Other duties may be assigned.
**What You Need:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Associates or bachelor's degree and/or 2-5 years of experience in a related field.
+ Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
+ Customer service (call center, retail, etc.) experience preferred.
+ Advanced proficiency in Microsoft Office Suite including SharePoint, Power Platform, Word, PowerPoint, Excel, and Outlook.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Technical Services Administrator - Talent Community
Job ID

Posted
04-Sep-2024
Role type
Full-time
Areas of Interest
Customer Service, Digital & Technology/Information Technology
Location(s)
Heredia - Heredia - Costa Rica, San Jose - San Jose - Costa Rica
CBRE is using this platform to provide general information to individuals who want to learn more about a career at CBRE. If an opportunity opens that matches your qualifications, we will reach out to you at that time. We are growing a world-class organization with a world-class team and appreciate your interest in CBRE. We welcome you to explore our Careers ( page and apply directly to any positions that interest you. We will not consider the submission of resumes on this platform as an expression of interest in any posted position at CBRE.
**About the Role:**
This position provides Tier 1 tech support related to the administration of SharePoint websites and Power Platform solutions. Focused time management, exemplary customer service, and problem-solving skills along with the ability to prioritize are keys to success in this position. The nature of the position requires an ability to communicate clearly on a variety of different levels, both externally and internally.
**What You'll Do:**
+ Process, manage, monitor and perform quality assurance on support requests.
+ Maintain 99% (or higher) Service Level Agreement compliance
+ Utilize SharePoint and Microsoft Office products to update web content.
+ Provide content delivery by following established web publishing processes.
+ Provide web best practices consulting as needed, and other project or web support duties as assigned.
+ Oversees and manages service documentation.Performs quality assurance on all services being developed for clients to ensure quality. 
+ Processes, prepares, and assists in maintaining support metrics and monthly business reviews for all services. 
+ Assists with project administration deliverables (i.e. meeting minutes; budget tracking; schedule updates; move management; closeout).
+ Other duties may be assigned.
**What You Need:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Associates or bachelor's degree and/or 2-5 years of experience in a related field.
+ Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
+ Customer service (call center, retail, etc.) experience preferred.
+ Advanced proficiency in Microsoft Office Suite including SharePoint, Power Platform, Word, PowerPoint, Excel, and Outlook.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Company Description
**Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

**Job Description**:
**Your Career**

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

Under Focused Services, you will be a designated customer advocate who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and a quarterly business review. You will provide personalized support and become deeply familiar with your implementation and business priorities to proactively drive best practices and help you continuously improve your security posture.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

**Your Impact**
- Provide Technical Support to top-tier customers
- Provide tailored troubleshooting, configuration guidance, and best practices
- Manage support cases to ensure issues are recorded, tracked, and resolved with timely follow-ups with thorough documentation of all the troubleshooting steps in the ticketing system
- Conduct multi-vendor troubleshooting on complex customer engagements and build positive customer experience by working closely with Account, Sales, and Marketing teams
- Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and standard methodologies to customers
- Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
- File bug reports with the engineering team and develops test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle
- Facilitate the hiring and onboarding process with technical screens, train new hires on technical and soft skills, and enable process and tools knowledge for readiness
- Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
- Travel to customer sites in the event of a critical situation to expedite resolution as required

**Qualifications**:
**Your Experience**
- Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
- OSI and TCP/IP networking standards
- Networking Operations - TCP and UDP, SNMP, IPv6, VLSM, CIDR, and NAT - Static, Dynamic, and PAT
- Troubleshooting Network and Networking Tools - Wireshark, GNS3
- Routing Protocols - OSPF, BGP
- VPN Technologies - IPsec, SSL, Site-to-Site VPN, Remote Access VPN
- Authentication Protocols - LDAP, TACACS+, Radius
- The below skills are a plus
- Virtualisation experience (AWS, Azure, VMWare, OpenStack)
- Experience with Windows, MAC OS, and Linux (Debugging, Editing Registries, Plist etc.)
- Multi-Vendor Exposure - Cisco Advanced Security Appliances, Palo Alto Next-Generation Firewalls, Cisco Firepower, Checkpoint Firewalls, Cisco Switches, and Intrusion Detection/ Intrusion Prevention Systems
- Technical Customer Support Background
- BS in computer science, information technology, computer architecture, electrical engineeri

Company Description
**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity and our organisation as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

**Job Description**:
**Your Career**

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

Under Focused Services, you will be a designated customer advocate who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and a quarterly business review. You will provide personalized support and become deeply familiar with your implementation and business priorities to proactively drive best practices and help you continuously improve your security posture.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

**Your Impact**
- Provide Technical Support to top-tier customers.
- Provide tailored troubleshooting, configuration guidance, and best practices.
- Manage support cases to ensure issues are recorded, tracked, and resolved with timely follow-ups with thorough documentation of all the troubleshooting steps in the ticketing system
- Conduct multi-vendor troubleshooting on complex customer engagements and build positive customer experience by working closely with Account, Sales, and Marketing teams
- Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and standard methodologies to customers
- Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
- File bug reports with the engineering team and develops test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle
- Facilitate the hiring and onboarding process with technical screens, train new hires on technical and soft skills, and enable process and tools knowledge for readiness
- Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
- Travel to customer sites in the event of a critical situation to expedite resolution as required

**Qualifications**:
**Your Experience**
- Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
- OSI and TCP/IP networking standards
- Networking Operations: TCP and UDP, SNMP, IPv6, VLSM, CIDR, and NAT: Static, Dynamic, and PAT
- Troubleshooting Network and Networking Tools: Wireshark, GNS3
- Routing Protocols: OSPF, BGP
- VPN Technologies: IPsec, SSL, Site-to-Site VPN, Remote Access VPN
- Authentication Protocols: LDAP, TACACS+, Radius.
- The below skills are a plus:

- Virtualization experience (AWS, Azure, VMWare, OpenStack)
- Experience with Windows, MAC OS, and Linux (Debugging, Editing Registries, Plist etc.)
- Multi-Vendor Exposure: Cisco Advanced Security Appliances, Palo Alto Next-Generation Firewalls, Cisco Firepower, Checkpoint Firewalls, Cisco Switches, and Intrusion Detection/ Intrusion Prevention Systems
- Technical Customer Support Background
- BS in computer science, information te

Company Description
**Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

**Job Description**:
**Your Career**

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

Under Focused Services, you will be a designated customer advocate who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and a quarterly business review. You will provide personalized support and become deeply familiar with your implementation and business priorities to proactively drive best practices and help you continuously improve your security posture.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

**Your Impact**
- Provide Technical Support to top-tier customers
- Provide tailored troubleshooting, configuration guidance, and best practices
- Manage support cases to ensure issues are recorded, tracked, and resolved with timely follow-ups with thorough documentation of all the troubleshooting steps in the ticketing system
- Conduct multi-vendor troubleshooting on complex customer engagements and build positive customer experience by working closely with Account, Sales, and Marketing teams
- Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and standard methodologies to customers
- Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
- File bug reports with the engineering team and develops test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle
- Facilitate the hiring and onboarding process with technical screens, train new hires on technical and soft skills, and enable process and tools knowledge for readiness
- Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
- Travel to customer sites in the event of a critical situation to expedite resolution as required

**Qualifications**:
**Your Experience**
- Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
- OSI and TCP/IP networking standards
- Networking Operations - TCP and UDP, SNMP, IPv6, VLSM, CIDR, and NAT - Static, Dynamic, and PAT
- Troubleshooting Network and Networking Tools: Wireshark, GNS3
- Routing Protocols - OSPF, BGP
- VPN Technologies - IPsec, SSL, Site-to-Site VPN, Remote Access VPN
- Authentication Protocols - LDAP, TACACS+, Radius
- The below skills are a plus
- Virtualization experience (AWS, Azure, VMWare, OpenStack)
- Experience with Windows, MAC OS, and Linux (Debugging, Editing Registries, Plist etc.)
- Multi-Vendor Exposure - Cisco Advanced Security Appliances, Palo Alto Next-Generation Firewalls, Cisco Firepower, Checkpoint Firewalls, Cisco Switches, and Intrusion Detection/ Intrusion Prevention Systems
- Technical Customer Support Background
- BS in computer science, information technology, computer architecture, electrical engineerin

Company Description
**About us, but we’ll be brief**:
Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

**Job Description**:
Experian Consumer Services - Careers That Define “What’s the Next Big (Data) Thing” for Consumers?

What could be more exciting - personally and professionally - than being part of a “disruptive” business? Consider taking your career to the next level by joining the Leader that continues to disrupt the competition. As the “disruptor” and market leader we pride ourselves on building new markets, leading the pack through continuous evolution and innovation. It’s a position Experian Consumer Services has enjoyed for more than a decade and we’re always looking for the talent that can help expand that lead.

These days, the “next big thing” is often “the next Big Data thing.” Experian Consumer Services (ECS) offers an opportunity to lead the charge in turning consumer data into something people use and value every single day. We live in a world where information is a means to improving lives and we challenge our team to do just that: improve lives with our products.

**What you’ll be doing**:
Experian ECS Client Technical Manager will be responsible for the following activities:

- Provide leadership and direction to a team of analysts, DevOps engineers, and developers
- Manage resources to ensure departmental growth and objectives are met
- Develop and manage both short and long-term goals for department and staff
- Help develop and execute department roadmaps
- Create and enforce standards and supporting documentation
- Resolve complex problems that have implications beyond your functional team
- Lead technical operations projects from requirements, to design, to implementation, to operations
- Communicate within and outside of the Service Management organization at all levels to achieve goals and objectives
- Own and manage the customer support queue and maintain SLAs for ticket resolution, escalation, and communications
- Work directly with incident and problem management to support live incidents and to help develop robust RCAs
- Ensure documentation is accurate and up-to-date (i.e. runbooks, data flows, service catalog, weekly reports, etc)
- Organize and administer a 24X7 on-call rotation to support production incidents
- Mentor and guide team members to achieve team and career goals

**Qualifications**:
**What your background looks like**:

- Prior successful experience managing a technical support team or DevOps team
- Strong understanding of DevOps best practices and tools
- Strong understanding and experience with Service Delivery Life Cycle (SDLC) and Agile methodologies
- Strong knowledge of the DevOps toolchain (CI/CD) on the AWS Linux platform: Jenkins, Nexus OSS, Artifactory, Harness, Code Pipeline, Code Build, Code Deploy, GitHub, GitLab, Chocolaty, CloudFormation, JIRA, Travis, etc.
- Understanding of Linux system administration for an e-commerce business
- Operationally savvy, experience with monitoring, alerting, and analyzing system metrics to root cause problems and explain system behavior
- Experience deploying automation solutions in a public cloud environment such as AWS
- Strong client-facing communications skills by providing timely and frequent updates to clients through Service Now
- Demonstrates critical thinking capabilities and follows through with internal and external customers
- Excellent written and verbal communication skills (fluent in English)
- Can demonstrate experience in measuring and improving customer satisfaction
- Bachelor’s Degree in Computer Science or related field (or equivalent job experience)

Additional Information

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of cr

This role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

**Engineering Manager**

The BootStack team designs, builds, and operates modern distributed systems on private infrastructure for customers. From Kubernetes to OpenStack and everything in-between, you'll be working with the latest technology in a fast-paced engineering environment. As a BootStack Engineering Manager for the BootStack team, you will be responsible for managing the engineers that oversee day-to-day Managed Service of customer environments, including customer service management, managed services operations and consistent product improvement engineering. Collaboration with customers, product engineering, and operations is critical to success.

**As an Engineering Manager you will**:

- Manage a growing engineering team to optimise the quality and velocity of both development and operations
- Identify and measure team health indicators
- Implement disciplined engineering and operations processes
- Represent the BootStack team with respect to stakeholders, customers, and external teams
- Ensure proper team focus on priorities, milestones, and deliverables
- Work to meet service level agreements with customer deployments around the globe
- Deliver quality managed services in a consistent, timely manner
- Bachelors (or equivalent) education in a technology field
- Proven track record of professional experience of either software delivery using Python, Go, C, C++, Java, or similar and/or managing operations teams
- Proven experience with OpenStack
- Demonstrated strong commitment to testing methodologies and maintainable code quality
- Experience with Linux system administration, Ubuntu/Debian a plus
- Strong communication and cooperation skills
- Experience with agile software development methodologies
- Experience working in and managing distributed teams
- Technical aptitude for understanding complex distributed systems
- Experience with cloud topologies and technologies
- Travel to team and company events and customer meetings, roughly 20% or less

**About Canonical**

Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu - the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of individuals and organisations. Our services are helping businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.

We offer:

- Learning and Development
- Competitive Salary
- Recognition Rewards
- Priority Pass for travel
- Flexible working option

LI-Remote