3 Ofertas de Customer Support en San José

Job Title:
Costa Rica Customer Service Jobs 2025
Job Description
The Advisor I, Blended Support position interfaces with customers via inbound calls/chats and outbound calls/chats/ or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Interactuar con clientes por medio de llamadas entrantes y salientes, consultas por medio de internet, correo electrónico, chat o cualquier otro medio afín determinado por EL PATRONO.
Asegurar que el servicio prestado a nuestros clientes cumpla con las métricas de Desempeño (KPIs: Key Performance Indicator)
Aclarar los requisitos del cliente; comprobar el entendimiento de estos, utilizar herramientas y recursos de apoyo para resolver los problemas de los clientes que no son estándar y requieren alguna aclaración o pensamiento conceptual.
Escuchar atentamente las necesidades y preocupaciones de los clientes; demostrar empatía con el fin construir una buena relación con el cliente.
Saludar a los clientes de una manera cortés, amistosa y profesional utilizando los procedimientos acordados.
Mantener un amplio conocimiento de los productos y/o servicios de los clientes
Desempeñar un trabajo completo y preciso, incluyendo la documentación adecuadamente las cuentas según sea necesario.
Participar en actividades diseñadas para mejorar la satisfacción del cliente y el rendimiento empresarial
Ofrecer productos y/o servicios adicionales.
Rastrear, documentar y recuperar información en la base de datos para seguimiento de llamadas.
Cualquier otra función que le sea indicada o que resulte compatible con sus conocimientos y capacidades, y que sea inherente al puesto ocupado.
Location:
CRI San Jose - US Embassy
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Service Agent CR All Jobs 2025
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
CRI San Jose - US Embassy
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (