4 Ofertas de Customer Relations en Alajuela
0
Customer Service Representative I
Alajuela, Alajuela
Abbott Laboratories
Hoy
Trabajo visto
Descripción Del Trabajo
**_MAIN RESPONSIBILITIES_**
- Receives, verifies and processes purchases orders, and/or coordinates the distribution of medical devices to hospitals, sales representatives and/or distributors as appropriate.
- Researches and resolves any problems with orders received. Corrects the order as necessary, and releases for posting.
- Communicates all inventory shortages and shipping status to sales representatives and customers as required, and provides information on inventory availability on back-ordered items to the field.
- Performs pro-active follow-up to sales representatives/customers to obtain implant information, purchase order numbers, pricing information, and device tracking information in order to ensure correct inventory records, and the billing of all devices in a timely manner.
- Obtains approvals, issues and tracks Returns and Credits based on procedures. Works with customers to expedite the return through to resolution.
- Researches and prepares billing corrections when required, to ensure proper billing and correct commission payments on all devices.
- Proactively communicates to his/her supervisor about open cases and/or escalations to ensure priorities and exceptions are clearly set and solutions are in place.
- Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
**_ QUALIFICATIONS_**
- High school diploma or other specialized training/equivalent related experience.
- 1 or more years of demonstrated experience in a customer service or closely related environment.
- Experience working in a broader enterprise/cross-division business unit model preferred.
- Ability to work in a highly matrixed and geographically diverse business environment.
- Ability to leverage and/or engage others to accomplish projects.
- Ability to travel approximately 10% of the time, including internationally.
- Ability to maintain regular and predictable attendance.
- Regularly scheduled overtime is a requirement of this position
- Demonstrated competence in English spelling, grammar, and punctuation, including the ability to successfully pass a reading comprehension pre-employment examination is required.
- SAP Knowledge (desired)
- Experience in the biotech, bio-instruments or medical devices industries (desired)
**_ ADMINISTRATIVE SHIFT_
- Receives, verifies and processes purchases orders, and/or coordinates the distribution of medical devices to hospitals, sales representatives and/or distributors as appropriate.
- Researches and resolves any problems with orders received. Corrects the order as necessary, and releases for posting.
- Communicates all inventory shortages and shipping status to sales representatives and customers as required, and provides information on inventory availability on back-ordered items to the field.
- Performs pro-active follow-up to sales representatives/customers to obtain implant information, purchase order numbers, pricing information, and device tracking information in order to ensure correct inventory records, and the billing of all devices in a timely manner.
- Obtains approvals, issues and tracks Returns and Credits based on procedures. Works with customers to expedite the return through to resolution.
- Researches and prepares billing corrections when required, to ensure proper billing and correct commission payments on all devices.
- Proactively communicates to his/her supervisor about open cases and/or escalations to ensure priorities and exceptions are clearly set and solutions are in place.
- Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
**_ QUALIFICATIONS_**
- High school diploma or other specialized training/equivalent related experience.
- 1 or more years of demonstrated experience in a customer service or closely related environment.
- Experience working in a broader enterprise/cross-division business unit model preferred.
- Ability to work in a highly matrixed and geographically diverse business environment.
- Ability to leverage and/or engage others to accomplish projects.
- Ability to travel approximately 10% of the time, including internationally.
- Ability to maintain regular and predictable attendance.
- Regularly scheduled overtime is a requirement of this position
- Demonstrated competence in English spelling, grammar, and punctuation, including the ability to successfully pass a reading comprehension pre-employment examination is required.
- SAP Knowledge (desired)
- Experience in the biotech, bio-instruments or medical devices industries (desired)
**_ ADMINISTRATIVE SHIFT_
Lo sentimos, este trabajo no está disponible en su región
1
Customer Service Telecommunication Specialist I
Alajuela, Alajuela
Abbott Laboratories
Hoy
Trabajo visto
Descripción Del Trabajo
**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works out of our location in the Aerocentro, Alajuela. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
As the Customer Service Telecommunication Specialist I, you’ll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.
**What You’ll Do**
- Answers calls from hospital’s staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
- Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
- Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
- Perform outbound calls to Sales Representatives to confirm receipt of case information
- Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate.
**Required Qualifications**
- High school degree.
- +1 year (s) of experience in a customer service, product support, IT, telecommunications, or related role.
- Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
- This position is office based.
- Language Proficiency Fully Bilingual (English and Spanish) **C1**
**Preferred Qualifications**
- Experience in the biotech, bio-instruments or medical devices industries.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works out of our location in the Aerocentro, Alajuela. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
As the Customer Service Telecommunication Specialist I, you’ll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.
**What You’ll Do**
- Answers calls from hospital’s staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
- Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
- Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
- Perform outbound calls to Sales Representatives to confirm receipt of case information
- Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate.
**Required Qualifications**
- High school degree.
- +1 year (s) of experience in a customer service, product support, IT, telecommunications, or related role.
- Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
- This position is office based.
- Language Proficiency Fully Bilingual (English and Spanish) **C1**
**Preferred Qualifications**
- Experience in the biotech, bio-instruments or medical devices industries.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
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