134 Ofertas de H-e-b en Costa Rica

Job title
: Inbound Sales Associate

Location:
UltraLag, Heredia

Education:
High School Diploma

Experience:
1+ years of experience in a BPO Sales role

No of Openings:
65+

Summary

• Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media platforms.
• Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
• Works with various departments to meet maintenance services sales goals.
• Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
• Focus of work may be in pre-sale or post-sales or both

Roles And Responsibilities

• Inbound Sales Associate are responsible for assisting existing and new customers with registering their new appliances establishing rapport with the customer to position the sales pitch.
• Superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
• Emphasis is on sales for extended warranty plans and product registration.
• Through rapport building and information gathering from the conversation with the customer, identify opportunities to present the need to purchase an extended service plan.
• Upsell customers to additional service plans on older appliances the customer has in their homes.
• Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.

Required Skills

• Proficient speaking English to US based customers.
• 1-3 years of experience in a call center environment.
• Sales experience required
• High School Diploma or GED required.
• Genuine desire to provide exceptional customer service.
• Ability to understand first call resolution.
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Demonstrates ability to speak off script, accurately, asking questions to identify busy signs
• Demonstrates ability to build rapport, off script, with customer to identify needs for our product
• Strong time management skills that enable you to perform and deliver results with high work volumes.
• A flexible team player who is willing to do ad-hoc tasks, quickly shift work priorities, and take on additional tasks as needed.
• Enthusiastic and positive attitude, with a strong desire to learn all aspects of the business.
• Must be able and willing to operate in a 24/7 shift work environment.

Desired Skills

• Previous experience in Customer Service
• Salesforce knowledge

Huntsman's Advanced Materials Division is seeking a
Sales Support Associate
supporting our GBS Site in San Jose, Costa Rica. This position will report to Pricing & Back Office Team Lead

Job Scope
The Sales Support Associate plays a key role in supporting our Customers, Customer Service, Commercial, and Supply Chain teams by delivering high-quality transactional and business services related to commercial office tasks. This role ensures services are delivered on time, to agreed performance and cost targets, across all relevant businesses and sites. It operates within a culture that values continuous improvement of global processes and outcomes.

We're looking for someone who is passionate about delivering excellent customer support, has a talent for problem-solving, and can make effective decisions in a fast-paced, ever-changing environment.

Summary
In summary, as the Sales Support Associate, you will:

• Assisting the ADMAT Commercial Organization with customer notifications and communications, and maintaining records in a centralized location
• Providing phone coverage for incoming external inquiries and directing them to the appropriate ADMAT associate
• Entering pricing records into the pricing database as directed by Sales Representatives on a daily basis, including year-end mass changes
• Managing EH&S inquiries from internal and external customers by logging them into designated database and following through to completion
• Fulfilling SDS (Safety Data Sheet) and TDS (Technical Data Sheet) requests
• Setting up new customers: liaising directly with customers to collect required documentation, creating customer records in master data, coordinating setup internally, and tracking progress via SharePoint
• Maintaining commercial master data as directed by Sales Managers
• Capturing leads and inquiries received via phone or email in the C4C platform and assigning them to the appropriate Sales or Technical Representative
• Supporting projects as assigned by the Team Leads or Sales Managers

Qualifications
You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

The candidate must have an unrestricted right to work for Huntsman in Costa Rica.
Minimum Qualifications

• Bachelor's degree in business administration, supply chain, engineering or a related field; or equivalent experience in Customer Service, Sales, Finance, Logistics and Supply Chain, or Inside Sales roles.
• 4+ years of relevant experience may be substituted in lieu of a degree

Skills And Knowledge

• Experience with SAP Sales module or another ERP system
• Proficiency in Microsoft Excel for data handling and reporting
• Strong problem-solving skills with the ability to challenge the status quo
• Proactive and self-motivated, with excellent communication skills for clear and effective interaction with stakeholders via email and phone
• Bilingual: Proficiency in written and spoken English and Spanish

Preferred Qualifications

• Chemical industry or similar industry experience.
• Strong typing ability, accurate data entry skills.
• Lean six sigma, knowledge. Certification is nice to have but not required

Huntsman is proud to be an equal opportunity workplace and is an affirmative action employer. We provide
equal employment opportunities (EEO)
to all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identification, sexual orientation and/or expression or any other characteristic protected by law in every location in which we have facilities national or local.

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scam involving fraudulent job offers
. Huntsman does not make job offers until after a candidate has submitted a job application and has participated in a face-to-face interview. Please be advised that emails from Huntsman always end in "" , and that any job offer that requires payment or requires you to deposit a check is likely a scam. If you have questions about any open positions at Huntsman, please visit our Careers website

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world's biggest brands. The future of data resilience is here - go fearlessly forward with us.

Key Responsibilities

• Proactively generate new demand and pipeline by executing high-volume, targeted outbound outreach through calls, emails, and LinkedIn Sales Navigator, focusing on large strategic and enterprise accounts.
• Initiate and nurture relationships with potential clients at various organizational levels, developing a deep understanding of their business objectives and challenges.
• Conduct consultative conversations with decision-makers and key stakeholders to uncover needs and position Veeam's solutions as added value to their business.
• Collaborate closely with internal teams—including marketing, sales, channel partners, and technical resources—to develop and execute account-based strategies that drive engagement and opportunity creation.
• Maintain meticulous records of account activities, lead qualification, and prospecting efforts in Salesforce CRM, ensuring data integrity and actionable insights for the broader sales organization.
• Consistently achieve and exceed monthly KPIs, including leads converted to sales qualified opportunities, new leads generated, meetings booked, and pipeline value.
• Deliver a high standard of customer engagement by responding quickly and professionally to inquiries, and addressing objections or concerns to build trust and credibility.
• Continuously monitor industry trends, competitive landscape, and market changes to inform outreach strategies and position Veeam as a trusted advisor to prospective clients.
• Demonstrate a commitment to personal and professional growth by seeking feedback, embracing new learning opportunities, and contributing to the overall success of the team.

Qualifications

• Minimum of 2 years' experience as a Sales Development Representative, Inside Sales, or in a related sales role, preferably engaging with large or strategic accounts.
• Proven success in identifying, qualifying, and nurturing high-value opportunities within complex sales cycles.
• Strong track record of consistently meeting or exceeding performance metrics in a fast-paced, target-driven environment.
• Exceptional communication and interpersonal skills, with demonstrated ability to build credibility and engage executive-level stakeholders via email, phone, instant messaging, and LinkedIn.
• Experience collaborating cross-functionally with sales, marketing, and technical teams to drive pipeline growth and strategic account penetration.
• Demonstrated ability to work autonomously and as part of a high-performing team, managing competing priorities and deadlines effectively.
• Advanced organizational and time management skills, with a keen eye for detail and a proactive approach to problem-solving.

Veeam Software is an equal opportunity employer
and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

Customer Service Representative – Entry Level

Location: Heredia, Costa Rica

Job Type: Full-time, on site position.

Job Summary:

We are looking for a Customer Service Representative to join our team. This entry-level role is ideal for individuals with strong communication skills and a customer-oriented mindset. The ideal candidate should have an intermediate to advanced level of English and be comfortable handling customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
• Assist customers with product or service-related questions, troubleshooting issues, and providing accurate information.
• Process orders, returns, and exchanges efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Follow company guidelines and policies to provide excellent service.
• Identify opportunities to improve customer satisfaction and escalate issues when necessary.

Requirements:

• English level: Intermediate to Advanced (spoken and written).
• Previous customer service experience is a plus but not required.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Problem-solving skills and attention to detail.
• Basic computer skills.

At Sidekick, our mission is simple: help people recover faster from persistent injuries. Trusted by Olympic champions and everyday athletes, our products have been featured in Men's Health , Running Magazine , and more. With 94% of users reporting relief from chronic pain, we're on a mission to become the go-to injury relief brand.

We're looking for a proactive, detail-oriented leader to manage customer service inquiries while streamlining operations. This role combines exceptional ticket resolution skills with a focus on identifying inefficiencies and implementing solutions, such as automations and knowledge base updates to optimize workflows. You'll also oversee ERP tasks like managing inventory, credit notes, and branch transfers, ensuring smooth day-to-day operations.

• Resolve an average of 20 tickets per hour while maintaining a 90%+ customer satisfaction score.
• Identify repetitive tasks and inefficiencies, and implement automation solutions or process improvements.
• Regularly update and expand the knowledge base to reduce ticket volume and improve efficiency.
• Document workflows and SOPs in Notion for seamless onboarding and training.
• Manage ERP tasks, including inventory updates, credit notes, and branch transfers, with 100% accuracy.

• A self-starter who thrives in a fast-paced environment.
• Proven ability to identify inefficiencies and implement automations or process improvements.
• Strong skills in creating and maintaining knowledge base content to streamline operations.
• Customer service expertise with technical and process-oriented skills.
• Experience with ecommerce (Shopify, Amazon etc.)
• Experience with ERP systems and customer service platforms (e.g., Zendesk).
• Go-getter who strives to be better everyday

• Competitive compensation
• Performance-based bonus pay
• Work-from-home
• Dedicated, collaborative, and supportive colleagues
• Fast-paced, dynamic environment
• Career growth & ownership – Ample opportunities to take on new challenges and grow within the company

Salary: $ USD/month

POSITION OVERVIEW

The Customer Service & Sales Representative is responsible for supporting existing customer accounts and contributing to the company's overall sales performance. This role manages daily sales operations, prioritizes multiple tasks, and ensures high-quality service and communication with customers. The individual will possess strong product knowledge and customer service best practices to build long-term relationships, increase sales volume, improve gross profit margins, and drive profitability.

PRIMARY RESPONSIBILITIES

• Maintain strong technical, product, and application knowledge of heavy-duty vehicle aftermarket parts.
• Stay up to date with new product offers and updates.
• Recommend alternative or related parts when identical replacements are unavailable.
• Communicate features and differences between products to assist customer decisions.
• Understand credit policies, warranty terms, and purchasing procedures.
• Prepare accurate customer quotes and manage follow-ups on quotes, orders, and back orders.
• Maximize sales within assigned customer base and grow existing accounts.
• Meet or exceed established sales targets in a diversified territory.
• Identify potential customer needs and offer relevant solutions.
• Utilize customer information and tools to identify new opportunities.
• Convert customer inquiries into successful sales transactions and maintain proper order documentation.
• Provide clear, effective communication regarding products, pricing, availability, and usage.
• Respond to customer inquiries and resolve complaints professionally via phone, email, or in-person.
• Process orders in the system while considering both immediate and long-term client needs.
• Conduct proactive follow-ups to ensure customer satisfaction.
• Develop timely solutions for customer issues and ensure proper resolution and follow-up.
• Act as a liaison between the company and its customers to maintain strong relationships.

QUALIFICATIONS

Minimum Qualifications:
Minimum qualifications are required to be initially considered for this position.

• Advanced proficiency in English.
• High School Diploma or equivalent (GED).
• 3–5 years of experience working in a customer service or inside sales role in a general sales environment.
• Availability to travel to the U.S. for training or as operational needs arise.

Desired Qualifications:
Preferred qualifications are in addition to the minimum requirements and are considered a plus factor.

• Prior experience working in a customer service or inside sales role within the automotive or heavy-duty vehicle industry.
• Familiarity with parts applications and cross-referencing alternatives in inventory.

SKILLS AND KNOWLEDGE

• Service Attitude.
• Organization.
• Proactivity.
• Responsibility.
• Communication.
• Goal-oriented.
• Analytical Thinking.
• Continuous Improvement.
• Ability to handle multiple priorities efficiently.
• Proven track record in building and maintaining customer accounts.

OTHER

• Hybrid role – on-site in Belén, Heredia twice per week.
• Remote work available, though training may require in-person attendance.
• Stable internet connection required.
• Full-time position with flexibility for daylight saving time. Working hours: Monday to Friday 7:00a.m.-5:00p.m.
• Salary paid in U.S. dollars.
• Includes medical insurance and access to the solidarity association.

Join our team and be part of an organization that values your dedication, offers growth opportunities, and rewards your contribution. We look forward to reviewing your application

Customer Service Representative
Escazu, Costa Rica

On-site position, Monday-Friday (7:00am-4:00pm)

Proficiency in English is essential

OOCL Logistics (Costa Rica)
As a world-class provider of innovative logistics and supply-chain services and solutions, OOCL Logistics has an extensive network of more than 140 offices in over 40 countries. We focus on serving customers with global sourcing and supply-chain-management needs and creating value through our innovative end-to-end international logistics programs.

We are also a leader in providing sophisticated transportation, warehousing and distribution services in the mainland China, offering professional and efficient 3PL and 4PL solutions. As a global company based in Asia, OOCL Logistics is exceptionally positioned to serve both international and domestic customers in the world's fastest-growing markets.

The Customer Service Representative is accountable for supply chain management of North America based customers. As the Customer Service Representative, you will provide day-to-day back office support for all North American operations. You will ensure global first-class customer service is provided through adherence of customer specific business requirements. The primary goal of the Customer Service Representative is to support North American logistics operations and develop a trusting partnership with our clients and internal teams.

OOCL Logistics (Costa Rica) offers a comprehensive benefits package including:

• A Competitive Salary
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Aguinaldo
• Medical, Life Insurance

Requirements For This Role

• Respond to customer inquiries and service exceptions with effective communications with clients, origin offices, ocean & air freight carriers, brokers, and other vendors to provide updates and facilitate streamlined operations of shipments.
• Act as back-office lead contact for problem resolution and day to day logistics processes by adhering to internal and external customer specific SOP's and daily workflow management provided by various product groups.
• Monitor import/ export shipments, provide transit and provider updates to all origin shipping offices, tracking and tracing as required, and timely resolutions and responses to internal and external client base.
• Identify process inefficiencies and work with external and internal parties to standardize, simplify, automate.
• Establish, maintain, and ensure internal and external customer satisfaction through an understanding of client specific operating procedures.
• Champion a role that promotes customer centric attitude with proactive resolution and best in class service.

Ideal Candidate Qualifications

• Combination of logistics (or related) experience and education
• Highly effective oral and written communication skills in English
• Proficient in MS Office, Excel, PowerPoint, Word
• Well organized, detail oriented and disciplined team player excelling in time management with ability to prioritize and meet deadlines

OOCL Logistics HIGH PRIORITY SKILLS

• Self-motivated and driven to achieve and exceed challenges
• Excellent problem-solving techniques and ability to multi-task
• Desire to learn with attention to detail
• A positive customer-centric attitude for internal and external clients

What OOCL Logistics offers your career

• OOCL Logistics has a vast network of experienced supply chain professionals to further advance individuals
• Ample career growth opportunity
• An energetic working environment suitable to learning all aspects of supply chain

All employment is contingent upon the successful completion of a background check.
OOCL Logistics is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL Logistics does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. If you are interested in joining our great team, please submit your resume. For more information, visit us

Descripción de la empresa
Concentrix es una empresa global líder en tecnología y servicios que impulsa las mejores marcas del mundo, hoy y en el futuro. Nos caracterizamos por ser centrados en las personas, impulsados por la tecnología y alimentados por la inteligencia. Cada día diseñamos, construimos y operamos soluciones integradas de extremo a extremo a gran velocidad y escala en toda la empresa.

Descripción del puesto
Como Agente de Servicio al Cliente (Chats y Llamadas) en Concentrix, tu responsabilidad principal será brindar soporte y atención a nuestros clientes a través de distintos canales de comunicación. Tus tareas diarias incluirán responder consultas, resolver problemas y asegurar la satisfacción del cliente. Este es un puesto de tiempo completo y se realizará de manera presencial en nuestras oficinas ubicadas en Pavas.

Requisitos

• Aptitudes en atención y servicio al cliente, asegurando una experiencia positiva para el usuario.
• Capacidad para resolver problemas y experiencia en soporte al cliente.
• Habilidades para mantener y mejorar la satisfacción del cliente.
• Otras aptitudes valoradas incluyen buena comunicación, empatía y capacidad para trabajar en equipo.

Job Summary

The PE-Policy Servicing role requires a dedicated professional with 0 to 6 months of experience in Life and Annuities Insurance. The candidate will work from the office during day shifts utilizing their expertise in MS Office and strong English language skills to efficiently manage policy servicing tasks. This role does not require travel and focuses on delivering high-quality service to enhance customer satisfaction and support the companys objectives.

Responsibilities

• Manage and process policy servicing requests efficiently to ensure customer satisfaction and compliance with company standards.
• Collaborate with team members to resolve complex policy issues and provide accurate information to clients.
• Utilize MS Office tools to maintain and update policy records ensuring data accuracy and integrity.
• Communicate effectively with clients and stakeholders in English to address inquiries and provide solutions.
• Analyze policy documents and identify discrepancies to ensure compliance with regulatory requirements.
• Develop and implement process improvements to enhance the efficiency of policy servicing operations.
• Provide training and support to junior team members to foster a collaborative and knowledgeable work environment.
• Monitor and report on policy servicing metrics to identify trends and areas for improvement.
• Coordinate with other departments to ensure seamless policy servicing and customer experience.
• Stay updated with industry trends and changes in Life and Annuities Insurance to maintain expertise.
• Participate in team meetings and contribute to strategic discussions to align with company goals.
• Ensure all policy servicing activities adhere to company policies and regulatory guidelines.
• Support the companys mission by delivering exceptional service that positively impacts society. Qualifications
• Demonstrate proficiency in MS Office to manage policy documentation and communication.
• Possess strong domain knowledge in Life and Annuities Insurance to effectively handle policy servicing tasks.
• Exhibit excellent English language skills for clear and professional communication.
• Showcase analytical skills to identify and resolve policy discrepancies.
• Display a proactive approach to process improvement and efficiency enhancement.
• Maintain a customer-centric mindset to deliver high-quality service.
• Collaborate effectively with team members to achieve common goals.