143 Ofertas de H-e-b en Costa Rica

Job title
: Inbound Sales Associate

Location:
UltraLag, Heredia

Education:
High School Diploma

Experience:
1+ years of experience in a BPO Sales role

No of Openings:
65+

Summary

• Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media platforms.
• Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
• Works with various departments to meet maintenance services sales goals.
• Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
• Focus of work may be in pre-sale or post-sales or both

Roles And Responsibilities

• Inbound Sales Associate are responsible for assisting existing and new customers with registering their new appliances establishing rapport with the customer to position the sales pitch.
• Superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
• Emphasis is on sales for extended warranty plans and product registration.
• Through rapport building and information gathering from the conversation with the customer, identify opportunities to present the need to purchase an extended service plan.
• Upsell customers to additional service plans on older appliances the customer has in their homes.
• Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.

Required Skills

• Proficient speaking English to US based customers.
• 1-3 years of experience in a call center environment.
• Sales experience required
• High School Diploma or GED required.
• Genuine desire to provide exceptional customer service.
• Ability to understand first call resolution.
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Demonstrates ability to speak off script, accurately, asking questions to identify busy signs
• Demonstrates ability to build rapport, off script, with customer to identify needs for our product
• Strong time management skills that enable you to perform and deliver results with high work volumes.
• A flexible team player who is willing to do ad-hoc tasks, quickly shift work priorities, and take on additional tasks as needed.
• Enthusiastic and positive attitude, with a strong desire to learn all aspects of the business.
• Must be able and willing to operate in a 24/7 shift work environment.

Desired Skills

• Previous experience in Customer Service
• Salesforce knowledge

We are seeking a professional, personable, and sales-driven individual to serve as the primary point of contact for clients while supporting the management of our social media presence. This position blends front desk, client relations, sales, and social media management responsibilities. You will welcome clients, handle calls, schedule appointments, and follow up with leads. Additionally, you'll assist in guiding new clients through the onboarding process and contribute to creating and posting engaging content across the firm's social media platforms.

Job Responsibilities:

• Greet clients over the phone with professionalism and a friendly attitude
• Respond promptly to incoming calls, emails, and WhatsApp inquiries
• Conduct initial client intake by collecting and recording required information
• Follow up with potential clients to convert inquiries into consultations or signed cases
• Schedule and manage appointments using the firm's scheduling system
• Support the onboarding process by ensuring all necessary client documentation is complete and accurate
• Work closely with the legal team to provide a seamless client experience
• Keep the reception area organized, professional, and inviting
• Manage the firm's social media accounts (e.g., Facebook, Instagram): create and post content, reply to messages, and engage with followers
• Collaborate with the marketing team and/or attorney to develop and run paid ads or promotional campaigns

• Fully Bilingual (English/Spanish) required
• Previous experience in sales, customer service, or front desk roles
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Excellent organizational skills and attention to detail
• Comfort with CRM systems, email, scheduling tools, and social media platforms
• Experience with social media content creation and basic graphic/video tools (Canva, etc.) preferred
• Positive attitude and ability to work well in a team

Minimum Technical and Work Environment Requirements:

• Internet Connection:

• Primary internet connection with a minimum speed of 15 Mbps.

• Backup internet connection with at least 10 Mbps.

• Backup connection must be capable of supporting work during a power outage.

• Primary Device:

• Desktop or laptop equipped with at least:

• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.

• A minimum of 8 GB RAM.

• Backup Device:

• Must meet or exceed the performance of an Intel Core i3 processor.

• Must be functional during power interruptions.

• Peripherals and Workspace:

• A functioning webcam.

• A noise-canceling USB headset.
• A quiet, dedicated home office space.
• A smartphone for communication and verification purposes.

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world's biggest brands. The future of data resilience is here - go fearlessly forward with us.

Become a vital part of our company's success We're on the lookout for motivated individuals to join our sales team as
Sales Development Associate
. Being a part of our sales force you'll play a key role in contributing to our growth and promoting innovative technology solutions.

Benefits Include

• Medical, dental, and vision through INS. Premium cost for employee and dependent coverage is fully funded by Veeam
• Life insurance and disability coverage
• Two weeks paid time off along with company paid holidays
• Veeam Care Days – additional 24 hours for your volunteering activities.
• Cafeteria subsidy
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O'Reilly) and mentoring through our MentorLab program.

The SDA is responsible for identifying, validating, creating, and qualifying new opportunities in assigned accounts, territories, or buying centers for the inside and field sellers to pursue. SDAs use a spectrum of tactics, including phone outreach with voicemail, email, social media, and chat, to connect with prospects and foster meaningful interactions. SDAs qualify marketing-generated demand, which is demonstrated by engagement with marketing campaigns, specific actions, and meeting the scoring threshold. These initial marketing interactions are used as starting points to identify and engage other members of the buying group in an outbound effort to further validate buying signals and qualify the potential opportunity.

Responsibilities

• Generate new demand (e.g., opportunities with buying group members attached) for the sales organization to pursue.
• Qualify marketing-generated demand against established criteria before passing a qualified opportunity to sales reps and/or account executives.
• Discover, validate, and reach out to additional personas or members of a buying group that may be involved in the buying decision and share this with sales.
• Nurture predetermined groups of prospects for field or inside sales by using multiple touch tactics or cadences to foster meaningful interactions and determine the level of interest for potential opportunities.
• Comply with all demand management-related service-level agreements.
• Track and manage account info, prospecting, qualification, and nurture activities, in the company's CRM (Salesforce)
• Reach and have meaningful, productive conversations with individuals representing the buyer personas targeted by the organization.
• Make a high level of outbound calls.
• Penetrates organizations with Veeam products maximizing coverage within a defined region.
• Coordinates sales activities within the expanded Veeam Team
• Develops and maintains a solid working knowledge of Veeam Software and related products and the benefits they provide to potential prospects.
• Meet identified monthly KPIs (example: # leads converted to sales qualified opportunity, number of leads generated, number of meetings set up by sellers)
• Participate in call out days and events.
• Participate in ongoing enablement around product releases, marketing updates, sales methodology and customer buying behaviors.
• May be asked to assist in training and mentoring others towards high performance and achievement.

Experience

• Strong professional level English (reading and writing)
• 2+ years of proven business-to-business (B2B) sales experience in the IT industry, with a strong background in selling high-tech products and services.
• Outbound calling and/or Revenue Development Representative experience
• Maintains a high touch rate of 80+ outbound calls per day.
• Technical education and technology understanding of storage backup, cloud backup and the key manufacturers in the industry that Veeam works with is preferred.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to adapt to changes in roles and responsibilities.

Veeam Software is an equal opportunity employer
and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

Huntsman's Advanced Materials Division is seeking a
Sales Support Associate
supporting our GBS Site in San Jose, Costa Rica. This position will report to Pricing & Back Office Team Lead

Job Scope
The Sales Support Associate plays a key role in supporting our Customers, Customer Service, Commercial, and Supply Chain teams by delivering high-quality transactional and business services related to commercial office tasks. This role ensures services are delivered on time, to agreed performance and cost targets, across all relevant businesses and sites. It operates within a culture that values continuous improvement of global processes and outcomes.

We're looking for someone who is passionate about delivering excellent customer support, has a talent for problem-solving, and can make effective decisions in a fast-paced, ever-changing environment.

Summary
In summary, as the Sales Support Associate, you will:

• Assisting the ADMAT Commercial Organization with customer notifications and communications, and maintaining records in a centralized location
• Providing phone coverage for incoming external inquiries and directing them to the appropriate ADMAT associate
• Entering pricing records into the pricing database as directed by Sales Representatives on a daily basis, including year-end mass changes
• Managing EH&S inquiries from internal and external customers by logging them into designated database and following through to completion
• Fulfilling SDS (Safety Data Sheet) and TDS (Technical Data Sheet) requests
• Setting up new customers: liaising directly with customers to collect required documentation, creating customer records in master data, coordinating setup internally, and tracking progress via SharePoint
• Maintaining commercial master data as directed by Sales Managers
• Capturing leads and inquiries received via phone or email in the C4C platform and assigning them to the appropriate Sales or Technical Representative
• Supporting projects as assigned by the Team Leads or Sales Managers

Qualifications
You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

The candidate must have an unrestricted right to work for Huntsman in Costa Rica.
Minimum Qualifications

• Bachelor's degree in business administration, supply chain, engineering or a related field; or equivalent experience in Customer Service, Sales, Finance, Logistics and Supply Chain, or Inside Sales roles.
• 4+ years of relevant experience may be substituted in lieu of a degree

Skills And Knowledge

• Experience with SAP Sales module or another ERP system
• Proficiency in Microsoft Excel for data handling and reporting
• Strong problem-solving skills with the ability to challenge the status quo
• Proactive and self-motivated, with excellent communication skills for clear and effective interaction with stakeholders via email and phone
• Bilingual: Proficiency in written and spoken English and Spanish

Preferred Qualifications

• Chemical industry or similar industry experience.
• Strong typing ability, accurate data entry skills.
• Lean six sigma, knowledge. Certification is nice to have but not required

Huntsman is proud to be an equal opportunity workplace and is an affirmative action employer. We provide
equal employment opportunities (EEO)
to all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identification, sexual orientation and/or expression or any other characteristic protected by law in every location in which we have facilities national or local.

Please refer to for Company's
Data Privacy and Protection information.
All unsolicited resumes presented by recruitment agencies are treated as pro bono information or service.
Huntsman is aware of a
scam involving fraudulent job offers
. Huntsman does not make job offers until after a candidate has submitted a job application and has participated in a face-to-face interview. Please be advised that emails from Huntsman always end in "" , and that any job offer that requires payment or requires you to deposit a check is likely a scam. If you have questions about any open positions at Huntsman, please visit our Careers website

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world's biggest brands. The future of data resilience is here - go fearlessly forward with us.

Key Responsibilities

• Proactively generate new demand and pipeline by executing high-volume, targeted outbound outreach through calls, emails, and LinkedIn Sales Navigator, focusing on large strategic and enterprise accounts.
• Initiate and nurture relationships with potential clients at various organizational levels, developing a deep understanding of their business objectives and challenges.
• Conduct consultative conversations with decision-makers and key stakeholders to uncover needs and position Veeam's solutions as added value to their business.
• Collaborate closely with internal teams—including marketing, sales, channel partners, and technical resources—to develop and execute account-based strategies that drive engagement and opportunity creation.
• Maintain meticulous records of account activities, lead qualification, and prospecting efforts in Salesforce CRM, ensuring data integrity and actionable insights for the broader sales organization.
• Consistently achieve and exceed monthly KPIs, including leads converted to sales qualified opportunities, new leads generated, meetings booked, and pipeline value.
• Deliver a high standard of customer engagement by responding quickly and professionally to inquiries, and addressing objections or concerns to build trust and credibility.
• Continuously monitor industry trends, competitive landscape, and market changes to inform outreach strategies and position Veeam as a trusted advisor to prospective clients.
• Demonstrate a commitment to personal and professional growth by seeking feedback, embracing new learning opportunities, and contributing to the overall success of the team.

Qualifications

• Minimum of 2 years' experience as a Sales Development Representative, Inside Sales, or in a related sales role, preferably engaging with large or strategic accounts.
• Proven success in identifying, qualifying, and nurturing high-value opportunities within complex sales cycles.
• Strong track record of consistently meeting or exceeding performance metrics in a fast-paced, target-driven environment.
• Exceptional communication and interpersonal skills, with demonstrated ability to build credibility and engage executive-level stakeholders via email, phone, instant messaging, and LinkedIn.
• Experience collaborating cross-functionally with sales, marketing, and technical teams to drive pipeline growth and strategic account penetration.
• Demonstrated ability to work autonomously and as part of a high-performing team, managing competing priorities and deadlines effectively.
• Advanced organizational and time management skills, with a keen eye for detail and a proactive approach to problem-solving.

Veeam Software is an equal opportunity employer
and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

At Sidekick, our mission is simple: help people recover faster from persistent injuries. Trusted by Olympic champions and everyday athletes, our products have been featured in Men's Health , Running Magazine , and more. With 94% of users reporting relief from chronic pain, we're on a mission to become the go-to injury relief brand.

We're looking for a proactive, detail-oriented leader to manage customer service inquiries while streamlining operations. This role combines exceptional ticket resolution skills with a focus on identifying inefficiencies and implementing solutions, such as automations and knowledge base updates to optimize workflows. You'll also oversee ERP tasks like managing inventory, credit notes, and branch transfers, ensuring smooth day-to-day operations.

• Resolve an average of 20 tickets per hour while maintaining a 90%+ customer satisfaction score.
• Identify repetitive tasks and inefficiencies, and implement automation solutions or process improvements.
• Regularly update and expand the knowledge base to reduce ticket volume and improve efficiency.
• Document workflows and SOPs in Notion for seamless onboarding and training.
• Manage ERP tasks, including inventory updates, credit notes, and branch transfers, with 100% accuracy.

• A self-starter who thrives in a fast-paced environment.
• Proven ability to identify inefficiencies and implement automations or process improvements.
• Strong skills in creating and maintaining knowledge base content to streamline operations.
• Customer service expertise with technical and process-oriented skills.
• Experience with ecommerce (Shopify, Amazon etc.)
• Experience with ERP systems and customer service platforms (e.g., Zendesk).
• Go-getter who strives to be better everyday

• Competitive compensation
• Performance-based bonus pay
• Work-from-home
• Dedicated, collaborative, and supportive colleagues
• Fast-paced, dynamic environment
• Career growth & ownership – Ample opportunities to take on new challenges and grow within the company

Salary: $ USD/month

Customer Service Representative – Entry Level

Location: Heredia, Costa Rica

Job Type: Full-time, on site position.

Job Summary:

We are looking for a Customer Service Representative to join our team. This entry-level role is ideal for individuals with strong communication skills and a customer-oriented mindset. The ideal candidate should have an intermediate to advanced level of English and be comfortable handling customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
• Assist customers with product or service-related questions, troubleshooting issues, and providing accurate information.
• Process orders, returns, and exchanges efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Follow company guidelines and policies to provide excellent service.
• Identify opportunities to improve customer satisfaction and escalate issues when necessary.

Requirements:

• English level: Intermediate to Advanced (spoken and written).
• Previous customer service experience is a plus but not required.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Problem-solving skills and attention to detail.
• Basic computer skills.

POSITION OVERVIEW

The Customer Service & Sales Representative is responsible for supporting existing customer accounts and contributing to the company's overall sales performance. This role manages daily sales operations, prioritizes multiple tasks, and ensures high-quality service and communication with customers. The individual will possess strong product knowledge and customer service best practices to build long-term relationships, increase sales volume, improve gross profit margins, and drive profitability.

PRIMARY RESPONSIBILITIES

• Maintain strong technical, product, and application knowledge of heavy-duty vehicle aftermarket parts.
• Stay up to date with new product offers and updates.
• Recommend alternative or related parts when identical replacements are unavailable.
• Communicate features and differences between products to assist customer decisions.
• Understand credit policies, warranty terms, and purchasing procedures.
• Prepare accurate customer quotes and manage follow-ups on quotes, orders, and back orders.
• Maximize sales within assigned customer base and grow existing accounts.
• Meet or exceed established sales targets in a diversified territory.
• Identify potential customer needs and offer relevant solutions.
• Utilize customer information and tools to identify new opportunities.
• Convert customer inquiries into successful sales transactions and maintain proper order documentation.
• Provide clear, effective communication regarding products, pricing, availability, and usage.
• Respond to customer inquiries and resolve complaints professionally via phone, email, or in-person.
• Process orders in the system while considering both immediate and long-term client needs.
• Conduct proactive follow-ups to ensure customer satisfaction.
• Develop timely solutions for customer issues and ensure proper resolution and follow-up.
• Act as a liaison between the company and its customers to maintain strong relationships.

QUALIFICATIONS

Minimum Qualifications:
Minimum qualifications are required to be initially considered for this position.

• Advanced proficiency in English.
• High School Diploma or equivalent (GED).
• 3–5 years of experience working in a customer service or inside sales role in a general sales environment.
• Availability to travel to the U.S. for training or as operational needs arise.

Desired Qualifications:
Preferred qualifications are in addition to the minimum requirements and are considered a plus factor.

• Prior experience working in a customer service or inside sales role within the automotive or heavy-duty vehicle industry.
• Familiarity with parts applications and cross-referencing alternatives in inventory.

SKILLS AND KNOWLEDGE

• Service Attitude.
• Organization.
• Proactivity.
• Responsibility.
• Communication.
• Goal-oriented.
• Analytical Thinking.
• Continuous Improvement.
• Ability to handle multiple priorities efficiently.
• Proven track record in building and maintaining customer accounts.

OTHER

• Hybrid role – on-site in Belén, Heredia twice per week.
• Remote work available, though training may require in-person attendance.
• Stable internet connection required.
• Full-time position with flexibility for daylight saving time. Working hours: Monday to Friday 7:00a.m.-5:00p.m.
• Salary paid in U.S. dollars.
• Includes medical insurance and access to the solidarity association.

Join our team and be part of an organization that values your dedication, offers growth opportunities, and rewards your contribution. We look forward to reviewing your application

Job Title:

Associate, Sales Development - Bilingual

Job Description
The Associate Sales Representative, you will be responsible for identifying and engaging potential clients, managing inbound and outbound communication channels, and supporting the sales pipeline from initial outreach to conversion. You will collaborate closely with the sales and marketing teams to generate qualified leads, maintain accurate records, and ensure a consistent, customer-focused approach that drives business growth and client satisfaction.

What You Have

• 3+ years of relevant customer-facing experience in sales or customer service, ideally in the tech or advertising sector.
• Be fluent both in Spanish and English (C1, advance level)
• Experience in a new business development or customer acquisition environment.
• Proven ability to identify high-potential opportunities and grow customer relationships over time.
• Marketing knowledge gained through professional or educational experience.
• Strong communication skills—both verbal and written—with the ability to convey complex concepts clearly.
• Creative thinking and adaptability in tailoring messages for different audiences.
• Ambition, confidence, and a proactive, goal-driven mindset.
• Excellent time-management and organizational abilities.
• Comfort working in a fast-paced, evolving environment.
• Proficiency with CRM tools such as Salesforce and virtual communication platforms like Zoom.
• Ability to influence others, drive urgency, and collaborate effectively in team settings.

What You Will Do

• Apply a customer-first approach to understand client needs and deliver value-driven solutions.
• Manage high-volume inbound and outbound communication through phone, email, video, and social media outreach.
• Identify relevant points of contact and develop outreach strategies using sales tools and research methods.
• Prioritize workload and ensure sales targets are consistently met.
• Maintain adherence to service-level agreements (SLAs) and mandatory sales cadences.
• Actively manage the sales pipeline, tracking all prospects and customer interactions in the CRM.
• Gather and analyze customer insights to optimize the sales process.
• Review performance metrics regularly to meet and exceed goals.
• Communicate key updates and customer successes with management concisely.
• Collaborate with peers to promote best practices and continuous improvement.

Location:

Costa Rica- Barreal de Heredia

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time

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