245 Ofertas de Help Desk en Costa Rica

Are you passionate about solving IT challenges and helping people get the most out of their technology?

We're looking for a
IT Help Desk Specialist
to strengthen our team and ensure smooth IT operations across the organization.

Your Mission

Provide
technical support.
You'll be responsible for solving incidents, improving process documentation, and ensuring the continuity of IT operations. This includes troubleshooting issues, assisting users with tools and systems, ensuring a seamless user experience, and driving continuous improvement initiatives.

What You'll Do

• Configure, maintain, and troubleshoot workstations, laptops, and peripherals in Windows environments.
• Manage user accounts, permissions, and access in
  Active Directory
  and
  Office 365
  .
• Provide support for email tools (OWA/Outlook) and Office 365 applications.
• Diagnose and resolve network issues for on-site and remote users.
• Support users with remote connectivity tools, including
  VPNs
  .
• Document incidents and solutions to expand the team's knowledge base.
• Monitor IT systems and apply corrective actions based on alerts before escalating.
• Manage account provisioning and deactivation for new hires and terminations.
• Stay updated with new technologies through continuous professional development.
• Identify recurring issues, detect patterns, and collaborate to optimize processes and develop preventive solutions.
• Perform other related IT support tasks as needed.

What We're Looking For

• 1+
  of experience in software and hardware support on
  Windows
  and
  Linux
  (Red Hat, CentOS, or similar distributions).
• 1+
  of experience managing IT inventory with
  Snipe-IT
  or similar tools.
• 1+
  diagnosing and repairing Windows and Linux equipment.
• 1+
  of experience managing
  Backups
  in Windows and Linux environments.
• 1+
  administering
  Office 365
  .
• 1+
  of experience in
  data backup and recovery
  on Windows and Linux platforms.

Key Soft Skills

We value adaptability, continuous learning, and a customer-focused mindset.

TransPerfect Connect is seeking an energetic individual to work full-time on-site as a Helpdesk Support Specialist. This position will provide on-site and remote technical support, with opportunities to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent communication skills, both written and oral, and contribute to a highly productive team environment.

Responsibilities include:

• Resolve Helpdesk tickets and provide on-site support daily
• Troubleshoot hardware, software, network issues and escalate complex issues to the appropriate teams
• Installing, configuring, support desktops, laptops, printers, and other peripheral
• Maintain and track inventories of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
• Create and maintain knowledge base documentation
• Provide on-call support as scheduled

Required Skills:

• Hardware: desktop, laptop
• OS: Windows 10 / 11, Mc OS
• Application: MS Office 365/2021/2013, SharePoint, OneDrive, Zoom, Duo, Slack, Team
• Tier 1 network support – TPC/IP, WiFi, DHCP, DNS, Cabling, etc.
• Basic Knowledge of supporting mobile devices and app
• Basic Knowledge of virus and malware removal techniques
• Attention to detail
• Ability to multitask in a dynamic, fast-paced environment
• Ability to work in a team-oriented, collaborative environment
• Communicate effectively both oral and in writing
• Exceptional customer service orientation
• The ability to lift up to 50 lbs

Education & Experience:

• Minimum of High School diploma, Associate or Bachelor's degree in Information technology or related field preferred
• 2+ years of IT replated work experience
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent field experience are a plus
• VOIP experience preferred

Join our innovative, achievement-driven culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine. Apply Now

Job Overview

*** Fluent spoken and written English is required ***

Provide technical installation, troubleshooting and support services remotely. Configure and troubleshoot computers and networking equipment including PCs, switches, wireless access points, etc. Configure and troubleshoot Windows clients. Provide excellent client service.

Success is dependent on the ability and desire to learn and deliver high quality technology support. A professional attitude and providing outstanding client service are critical.

Hours, M-F 8am - 5pm EST, scheduled 24x7 on-call shifts, occasional afterhours and weekend assignments

Essential Duties and Responsibilities

• Answer technical support phone calls, open support tickets and address client requests
• Maintain positive client communications
• Diagnose basic IT and computer systems issues; hardware, software, networking, server, VPN and operator problems
• Responsible for meeting client service SLA goals for service ticket processing
• Provide detailed status updates, and completion information to client using professional services application on client service requests
• Troubleshoot & research business applications, PC, server and network hardware errors
• Provide technical support both via phone and onsite service
• Install, remove, test and configure operating systems, software
• Provide user assistance as needed on operating systems, software and hardware usage and procedures
• Provide on-call emergency services after business hours, holiday and weekends as required
• Compile and maintain detailed documentation

Must have

• Excellent communication skills, fluent spoken and written English
• Microsoft Entra ID (Azure Active Directory) administration
• Basic TCP/IP network troubleshooting
• Windows networking (workgroups and domain)
• Windows 10 and 11 administration
• MS Office and M365 apps installation and troubleshooting
• Network equipment troubleshooting
• Anti-virus and anti-malware software
• VPN remote access configuration & troubleshooting
• Network printer troubleshooting
• Active Directory user management

Nice to have

• Windows Server including Active Directory and DNS
• Terminal Server
• Basic routing, VPN, switching
• Back-up software
• MS Open License installation
• M365 administration
• Technical certifications such as CompTIA, Microsoft
• VoIP
• Networking monitoring and bandwidth analysis

Non-Technical Skills & Experience

• Ability to work in a disciplined, focused manner when working outside of an office environment
• Exceptional customer service skills
• Exceptional attention to details
• High self-organization skills
• Ability to research and recommend new products

Other Requirements

• At least 2 years of relevant work experience
• Scheduled on-call shifts requiring 24x7 availability
• Excellent documentation skills for technical and non-technical audiences
• Obtain CompTIA A+ and Network+ certifications within 9 months of employment

Job Benefits

• Paid holidays
• Paid vacation
• Paid sick time
• Professional skill development
• Access to partner only self-study materials exclusively provided by leading IT vendors such as Microsoft, Cisco, Dell and more
• Being part of a technical team that help you grow your skills and knowledge
• Be part of a growing company and make an impact

Anyone who has worked as a field engineer, network engineer, IT Help Desk Support, Network Administrator, Cyber Security will translate to this.

Job Types: Full-time, Permanent

Pay Rate:

• $ USD Per Month depending on experience

Benefits:

• Work from home
• Paid vacation, holidays, sick time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay
• Quarterly bonus

Experience:

• relevant: 3 years (Required)

Language:

• fluent English (Required)

We're Hiring: Level 1 M&A Help Desk Technician

Are you passionate about IT support and eager to grow your technical skills?

At
Infotree Global Solutions
, we're looking for a
Level 1 M&A Help Desk Technician
to join our team. This role is key in supporting end users at newly acquired M&A locations, ensuring smooth onboarding, security compliance, and reliable help desk support.

Key Responsibilities:

• Provide
  Tier 1 IT support
  via phone and ticketing system
• Troubleshoot and escalate technical issues when necessary
• Assist with
  SOC tool onboarding
  (antivirus, vulnerability scanning, DNS controls, SIEM, web proxy solutions)
• Ensure
  patching and operating system compliance
  with tools like
  Microsoft Intune
  and
  Endpoint Central
• Document issues and create training materials for users and team members

What We're Looking For:

• 1+ year
  of help desk or IT support experience
• Proficiency in
  Windows systems
  and basic command-line tools (PowerShell, Bash)
• Knowledge of
  software deployment and patch management tools
• Strong communication and collaboration skills

Location: Hybrid

Interested? Send your CV to:

Be part of a global team driving technology integration and support excellence

We are seeking a highly motivated IT Support Specialist with proven experience in managing networks, servers, and end-to-end technical support. The ideal candidate will be responsible for maintaining complex infrastructures, implementing innovative solutions, and ensuring the security and availability of IT systems.

This role requires strong analytical and problem-solving skills, results orientation, and the ability to clearly communicate technical concepts to non-technical stakeholders.

Key Responsibilities

• Administer and maintain Windows Servers (2012R2, 2016, 2019) and Linux systems.
• Manage networks including firewalls, switches, routers, Access Points, and VPNs (Site-to-Site, SSL IPsec).
• Oversee
  Office 365, Microsoft Teams, IIS, Active Directory, DHCP/DNS, and WSUS
  administration.
• Implement, configure, and manage ticketing systems (GLPI, SysAid).
• Perform system virtualization using VMware, Hyper-V, and VirtualBox.
• Ensure cybersecurity through antivirus, antimalware, and firewall management (Sophos, Cisco AMP, Checkpoint, Zyxel, Endian, etc.).
• Manage critical data backups, recovery plans, and infrastructure monitoring.
• Coordinate with vendors and deliver technical support to internal and external users.
• Train and mentor junior IT staff.

Requirements

• 5+ years of proven experience in network and server administration.
• Strong expertise in Microsoft systems administration and virtualization tools.
• Hands-on experience with firewalls, VPNs, VLANs, and network security.
• Knowledge of ticketing system implementation and administration.
• Excellent problem-solving and communication skills.
• English level: Minimum B2 (required).
• Technical or university degree in IT, Networking, or related field (Cisco CCNA, IT Essentials, or similar is a plus).

Core Competencies

• Proactive and results-driven mindset.
• Integrity and professional ethics.
• Strong customer service and teamwork orientation.
• Planning and decision-making ability.
• Initiative to propose and implement technological improvements.

NTT DATA Services
strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Associate to join our team in Belen, Heredia.

NTT DATA Costa Rica is current looking for an IT support technician Onsite
IT support technician
to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role. This service is on-site and may include the following activities:

• Windows Installation, support and troubleshooting.
• Assets management, physical reception, tagging, relocation, inventories and follow up to the entire Configuration Items Lifecycle.
• Ability to move heavy equipment between floors and buildings.
• Warranties, no warranties, assets loans, documentation and follow-up.
• Cubicles, storage room, telecom rooms, order, cleanup and maintenance.
• Network, Servers and Videoconference installation knowledge.
• Backups systems knowledge (Preferrable)
• Basic Knowledge in Change Management, Incident Management, Configure Management, and other ITIL concepts.
• Basic knowledge of Networking and server environments and concepts and protocols. (LAN, WLAN, VPN, VLAN, NAT, DHCP, PROXY, FIREWALL, NAS, Data Domain, local policies)
• Organized and structured person.
• Fast learner, insightful and analytical mindset.
• Perspicacious and a team player.
• Communication, empathy, transparency, sense of urgency skills to interact with customers and supervision.
• Good attitude to face problems, feedback and recommendations given by supervision.

About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team

Acerca del empleo:

En AR Holdings estamos en búsqueda de un/a IT Support Specialist que brinde soporte técnico eficiente que garantice el buen funcionamiento de los equipos y sistemas tecnológicos de la compañía. Esta posición se encarga de asegurar la correcta instalación, mantenimiento y actualización de hardware y software, contribuyendo a la continuidad operativa y al óptimo desempeño de las herramientas tecnológicas en todos los niveles de la organización.

Funciones:

• Resolver tickets de incidencias, peticiones y consultas técnicas de manera remota y en sitio.
• Configurar impresoras, hand helds, portátiles, teléfonos IPs, Tablets, Camaras.
• Realizar mantenimiento preventivo a Puntos de Venta, Equipos de Oficinas y Redes.
• Realizar instalaciones y configuraciones de Puntos de Venta y Equipos de Oficina.
• Diagnosticar Redes WiFi, LAN y WAN.
• Cuidar Activos (información, herramienta, sistema, etc), asignado bajo la responsabilidad de este puesto.
• Realizar cualquier otra función relacionada al puesto con respecto al soporte tecnológico en la empresa.

Requisitos:

• Estudiante de Informática o Técnico en Computación, Electrónica, Redes o áreas afines.
• Experiencia de 3 a 5 años en puestos similares.
• Conocimiento y manejo de herramientas como Anydesk, SQL (Structured Query Language), ICG Software, Office 365, Active Directory y sistemas de gestión de tickets.

Deseables:

• Manejo de inglés intermedio.
• Bachillerato universitario.

En AR Holdings, creemos en el poder de la diversidad.

Como empleador que ofrece igualdad de oportunidades, estamos comprometidos con la construcción de equipos inclusivos y multiculturales. Fomentamos un proceso de contratación libre de barreras, donde cada persona tenga la posibilidad de crecer y desarrollarse.

Responsibilities
:

• Provide technical assistance to customers via phone or email, ensuring timely issue resolution.
• Troubleshoot technical issues with applications by analyzing log files, error messages, and user reports.
• Log and monitor incidents, prioritize and resolve according to defined SLAs.
• Investigate and resolve incidents following SOPs to identify root causes and implement solutions.
• Collaborate with support teams, development teams, and third-party vendors to escalate and resolve complex incidents.
• Track and manage reported software bugs, ensuring proper documentation and resolution.
• Create and update knowledge base articles, FAQs, and troubleshooting guides.
• Participate in quality assurance activities, testing new features and verifying fixes.
• Requirements:
• Bachelor's Degree in Computer Science or equivalent.
• Excellent verbal and written communication skills in English.
• Minimum 2 years of experience in B2B customer support roles for Enterprise or SaaS-based applications.
• Availability for 24/7 shifts, including weekends, holidays, or on-call support.
• Experience with ticketing tools and CRM systems.
• Strong interpersonal and customer service skills in a team-oriented environment.
• Basic understanding of ITIL, Cloud Infrastructure (AWS - Optional), and Operating Systems (Windows & Mac - Optional)

In Netser Group we are looking for an IT Technical Support Level 2 :

• Requirements:
• Years of experience: 5-10 years.
• Repair of high -end PCs equipment and any complex IMAC installation; Break & Fix.
• Solution of software application and support for standard business environment applications.
• High complexity desktop support activities, such as, among others, backup, migration and data recovery, security management, management and configuration of the operating system, device configuration, controllers and software and performance optimization activities.
• Having successfully completed the web -based training before starting working. 10 -hour referential certification (it can be carried out in the initial training period)

SERVICE REQUIREMENTS:

• Work at the Customer Site - Monday to Friday
• Comply with professional business clothing code.
• Being able to work out programmed and not scheduled hours
• Be available to participate in the work assigned during the weekends, local holidays, night hours, when necessary and after customer request
• Have experience for the client on the site with good soft customer service skills
• Have technical/mechanical experience in hardware repair
• Having demonstrated technical/mechanical aptitude for learning new technologies.

Very expert level of English C2

Tipo de puesto: Tiempo completo, Permanente

Sueldo: ₡500 000,00 al mes

Pregunta(s) de postulación:

• Es un presupuesto de 1000 USD mensuales. Estás interesado?

Idioma:

• Inglés (Obligatorio)