42 Ofertas de Help Desk en Costa Rica
Service Desk PM
Heredia, Heredia
Kyndryl
Publicado hace 16 días
Trabajo visto
Descripción Del Trabajo
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Kyndryl Consult brings together Kyndryl's worldwide service delivery capabilities to partner with our client's and support their mission critical operations. Our mission is to leverage Kyndryl's global scale and advanced technology to deliver transformative solutions that are automated, repeatable, and globally integrated.
Kyndryl has openings for experienced DWS Integration Project Managers for new logo and existing client outsourcing programs.
We are seeking a skilled DWS Integration Project Manager with a minimum of 3 years of experience leading Service Desk and Deskside Transition and Transformation Projects, including Depot Support. The ideal candidate will have a comprehensive understanding of the various tasks performed by a Deskside Technician, including software and hardware break-fix, coordination, IMAC (Install, Move, Add, Change) performance, hot swap and loaner pools, PC refresh, and printer support.
This role requires knowledge of Network (LAN) configuration and Telephony setup. The DWS Integration Project Manager will be responsible for leading Knowledge Transfer and coordinating agent training, adhering to the Kyndryl Standards for Deskside and Service Desk support. Knowledge of Incident, Problem and Change systems is required.
The DWS Integration Project Manager is responsible for the implementation of the target solution, which typically involves transitioning the client to Kyndryl support. The DWS Integration Project Manager ensures the project meets its scope, schedule, and budget. This role involves strong communication with stakeholders, including clients and Kyndryl Leadership. The DWS Integration Project Manager must apply robust project management practices, including governance, stakeholder, issue, risk, financial, and change management. Additionally, they are expected to manage and communicate the project's status effectively.
Funtions
+ Project Implementation: Oversee the implementation of the target solution, ensuring the project meets its scope, schedule, and budget.
+ Stakeholder Management: Maintain strong communication with stakeholders, including clients and Kyndryl leadership.
+ Team Coordination: Lead Knowledge Transfer and coordinate agent training, adhering to Kyndryl standards for Deskside and Service Desk support.
+ Technical Expertise: Apply knowledge of Network (LAN) configuration, Telephony setup, and Incident, Problem, and Change systems.
+ Project Management Practices: Utilize robust project management practices, including governance, stakeholder, issue, risk, financial, and change management.
Your future at Kyndryl
Becoming a Project Manager at Kyndryl is an excellent gateway to many different paths. You'll be creating a well-rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non-technical areas such as Technical Service Architect, or you can move vertically to become a senior project manager or program manager. There are many different types and flavors of PM roles, so everyone can find the opportunity that suits them best.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Experience
+ 5+ professional experience
+ High School Diploma
+ Project Management Professional (PMP)® certification or equivalent
+ Microsoft Project
+ Issue, risk, and escalation management
+ Strong leadership and analytical skills
+ Strong stakeholder management skills
+ At l+G8east 3+ years of experience in leading Digital Workplace Services, End User Support Projects
+ Process management and continuous improvement experience
+ Excellent verbal and written skills in English
+ Excellent presentation and communication skilll
Preferred Technical and Professional Experience
- MS Project or other Project Management software
- Excellent written and verbal communication skills
- Ability to interact confidently with stakeholders of all levels
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Kyndryl Consult brings together Kyndryl's worldwide service delivery capabilities to partner with our client's and support their mission critical operations. Our mission is to leverage Kyndryl's global scale and advanced technology to deliver transformative solutions that are automated, repeatable, and globally integrated.
Kyndryl has openings for experienced DWS Integration Project Managers for new logo and existing client outsourcing programs.
We are seeking a skilled DWS Integration Project Manager with a minimum of 3 years of experience leading Service Desk and Deskside Transition and Transformation Projects, including Depot Support. The ideal candidate will have a comprehensive understanding of the various tasks performed by a Deskside Technician, including software and hardware break-fix, coordination, IMAC (Install, Move, Add, Change) performance, hot swap and loaner pools, PC refresh, and printer support.
This role requires knowledge of Network (LAN) configuration and Telephony setup. The DWS Integration Project Manager will be responsible for leading Knowledge Transfer and coordinating agent training, adhering to the Kyndryl Standards for Deskside and Service Desk support. Knowledge of Incident, Problem and Change systems is required.
The DWS Integration Project Manager is responsible for the implementation of the target solution, which typically involves transitioning the client to Kyndryl support. The DWS Integration Project Manager ensures the project meets its scope, schedule, and budget. This role involves strong communication with stakeholders, including clients and Kyndryl Leadership. The DWS Integration Project Manager must apply robust project management practices, including governance, stakeholder, issue, risk, financial, and change management. Additionally, they are expected to manage and communicate the project's status effectively.
Funtions
+ Project Implementation: Oversee the implementation of the target solution, ensuring the project meets its scope, schedule, and budget.
+ Stakeholder Management: Maintain strong communication with stakeholders, including clients and Kyndryl leadership.
+ Team Coordination: Lead Knowledge Transfer and coordinate agent training, adhering to Kyndryl standards for Deskside and Service Desk support.
+ Technical Expertise: Apply knowledge of Network (LAN) configuration, Telephony setup, and Incident, Problem, and Change systems.
+ Project Management Practices: Utilize robust project management practices, including governance, stakeholder, issue, risk, financial, and change management.
Your future at Kyndryl
Becoming a Project Manager at Kyndryl is an excellent gateway to many different paths. You'll be creating a well-rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non-technical areas such as Technical Service Architect, or you can move vertically to become a senior project manager or program manager. There are many different types and flavors of PM roles, so everyone can find the opportunity that suits them best.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Experience
+ 5+ professional experience
+ High School Diploma
+ Project Management Professional (PMP)® certification or equivalent
+ Microsoft Project
+ Issue, risk, and escalation management
+ Strong leadership and analytical skills
+ Strong stakeholder management skills
+ At l+G8east 3+ years of experience in leading Digital Workplace Services, End User Support Projects
+ Process management and continuous improvement experience
+ Excellent verbal and written skills in English
+ Excellent presentation and communication skilll
Preferred Technical and Professional Experience
- MS Project or other Project Management software
- Excellent written and verbal communication skills
- Ability to interact confidently with stakeholders of all levels
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Lo sentimos, este trabajo no está disponible en su región
0
IT Service Desk Analyst
San Jose, Heredia
TD SYNNEX
Hoy
Trabajo visto
Descripción Del Trabajo
**Job Purpose**:
This position's primary task and responsibilities are to provide exceptional 1st level client support and services within the Americas region (Canada, U.S., Latin America) for both our internal co-workers, external business partners and customers.
This position require effective communication and collaboration with multiple IT and Back office support teams. It is priority to maintain service level agreements (SLAs) set by the organization for IT problem resolution and request fulfillment.
The role will include creating/triaging new incidents and service requests, gathering additional data from the requestor, performing technical troubleshooting and resolution. Where necessary, the analyst will escalate incidents and requests to other levels within IT per the urgency and impact.
**Responsibilities**:
- Support the Service desk for major incidents and occurrences, reporting all relevant information to the Team Leader and Management structure.
- Assists team in meeting individual, team and organizational service level agreements and customer satisfaction. Primary role to meet this goal is to ensure that incidents and service requests are managed in a timely fashion.
- Participates in training to continually increase technical, customer service and interpersonal skills needed to meet service requirements and enhance customer satisfaction. Continually strives to learn and share knowledge.
- Contribute ideas and implement to improve IT processes/services.
**Knowledge, Skills and Experience**:
- Can maintain a positive and upbeat personality that welcomes growth amongst teammates, co-workers, internal and external customers.
- 2 years of experience in Customer Service field required.
- 1 year experience in IT field preferred, but not required.
- Associate Degree with IT or technically related field of study preferred, but not required.
- Other Education / Certifications: - Degree in Computer Science or other applicable IT areas preferred, but not required
- Basic Microsoft O365 knowledge
- Able to execute instructions and to request clarification when needed.
- Possess basic clerical and data entry skills.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and/or any other regional language.
- Able to interact effectively with all levels of management.
- Possesses strong multi-cultural interpersonal skills.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to work independently with minimum supervision.
- Able to maintain confidentiality of sensitive information
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.
**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
This position's primary task and responsibilities are to provide exceptional 1st level client support and services within the Americas region (Canada, U.S., Latin America) for both our internal co-workers, external business partners and customers.
This position require effective communication and collaboration with multiple IT and Back office support teams. It is priority to maintain service level agreements (SLAs) set by the organization for IT problem resolution and request fulfillment.
The role will include creating/triaging new incidents and service requests, gathering additional data from the requestor, performing technical troubleshooting and resolution. Where necessary, the analyst will escalate incidents and requests to other levels within IT per the urgency and impact.
**Responsibilities**:
- Support the Service desk for major incidents and occurrences, reporting all relevant information to the Team Leader and Management structure.
- Assists team in meeting individual, team and organizational service level agreements and customer satisfaction. Primary role to meet this goal is to ensure that incidents and service requests are managed in a timely fashion.
- Participates in training to continually increase technical, customer service and interpersonal skills needed to meet service requirements and enhance customer satisfaction. Continually strives to learn and share knowledge.
- Contribute ideas and implement to improve IT processes/services.
**Knowledge, Skills and Experience**:
- Can maintain a positive and upbeat personality that welcomes growth amongst teammates, co-workers, internal and external customers.
- 2 years of experience in Customer Service field required.
- 1 year experience in IT field preferred, but not required.
- Associate Degree with IT or technically related field of study preferred, but not required.
- Other Education / Certifications: - Degree in Computer Science or other applicable IT areas preferred, but not required
- Basic Microsoft O365 knowledge
- Able to execute instructions and to request clarification when needed.
- Possess basic clerical and data entry skills.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and/or any other regional language.
- Able to interact effectively with all levels of management.
- Possesses strong multi-cultural interpersonal skills.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to work independently with minimum supervision.
- Able to maintain confidentiality of sensitive information
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.
**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
Lo sentimos, este trabajo no está disponible en su región
1
IT Service Desk Analyst
San Jose, Heredia
TD SYNNEX
Hoy
Trabajo visto
Descripción Del Trabajo
**Job Purpose**:
This position's primary task and responsibilities are to provide exceptional 1st level client support and services within the Americas region (Canada, U.S., Latin America) for both our internal co-workers, external business partners and customers.
This position require effective communication and collaboration with multiple IT and Back office support teams. It is priority to maintain service level agreements (SLAs) set by the organization for IT problem resolution and request fulfillment.
The role will include creating/triaging new incidents and service requests, gathering additional data from the requestor, performing technical troubleshooting and resolution. Where necessary, the analyst will escalate incidents and requests to other levels within IT per the urgency and impact.
**Responsibilities**:
- Support the Service desk for major incidents and occurrences, reporting all relevant information to the Team Leader and Management structure.
- Assists team in meeting individual, team and organizational service level agreements and customer satisfaction. Primary role to meet this goal is to ensure that incidents and service requests are managed in a timely fashion.
- Participates in training to continually increase technical, customer service and interpersonal skills needed to meet service requirements and enhance customer satisfaction. Continually strives to learn and share knowledge.
- Contribute ideas and implement to improve IT processes/services.
**Knowledge, Skills and Experience**:
- Can maintain a positive and upbeat personality that welcomes growth amongst teammates, co-workers, internal and external customers.
- 2 years of experience in Customer Service field required.
- 1 year experience in IT field preferred, but not required.
- Associate Degree with IT or technically related field of study preferred, but not required.
- Other Education / Certifications: - Degree in Computer Science or other applicable IT areas preferred, but not required
- Basic Microsoft O365 knowledge
- Able to execute instructions and to request clarification when needed.
- Possess basic clerical and data entry skills.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and/or any other regional language.
- Able to interact effectively with all levels of management.
- Possesses strong multi-cultural interpersonal skills.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to work independently with minimum supervision.
- Able to maintain confidentiality of sensitive information
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.
**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
This position's primary task and responsibilities are to provide exceptional 1st level client support and services within the Americas region (Canada, U.S., Latin America) for both our internal co-workers, external business partners and customers.
This position require effective communication and collaboration with multiple IT and Back office support teams. It is priority to maintain service level agreements (SLAs) set by the organization for IT problem resolution and request fulfillment.
The role will include creating/triaging new incidents and service requests, gathering additional data from the requestor, performing technical troubleshooting and resolution. Where necessary, the analyst will escalate incidents and requests to other levels within IT per the urgency and impact.
**Responsibilities**:
- Support the Service desk for major incidents and occurrences, reporting all relevant information to the Team Leader and Management structure.
- Assists team in meeting individual, team and organizational service level agreements and customer satisfaction. Primary role to meet this goal is to ensure that incidents and service requests are managed in a timely fashion.
- Participates in training to continually increase technical, customer service and interpersonal skills needed to meet service requirements and enhance customer satisfaction. Continually strives to learn and share knowledge.
- Contribute ideas and implement to improve IT processes/services.
**Knowledge, Skills and Experience**:
- Can maintain a positive and upbeat personality that welcomes growth amongst teammates, co-workers, internal and external customers.
- 2 years of experience in Customer Service field required.
- 1 year experience in IT field preferred, but not required.
- Associate Degree with IT or technically related field of study preferred, but not required.
- Other Education / Certifications: - Degree in Computer Science or other applicable IT areas preferred, but not required
- Basic Microsoft O365 knowledge
- Able to execute instructions and to request clarification when needed.
- Possess basic clerical and data entry skills.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and/or any other regional language.
- Able to interact effectively with all levels of management.
- Possesses strong multi-cultural interpersonal skills.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to work independently with minimum supervision.
- Able to maintain confidentiality of sensitive information
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.
**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
Lo sentimos, este trabajo no está disponible en su región
2
Service Desk Support Analyst
Orotina, Alajuela
3M
Hoy
Trabajo visto
Descripción Del Trabajo
**Job Description**:
Job Summary
The Service Desk Support Analyst provides technical support by phone and chat to 3M employees, contractors, and vendors, on Windows / iOS, Office, software/hardware technical issues and IT-related inquiries. This position requires technical and functional knowledge of various programs and IT infrastructure, as well as the ability to work within cross-functional teams from different businesses and various countries in a complex organization with differences in language, culture and time zones. Some degree of judgment required in resolving non-standard problems may be needed.
**Responsibilities**:
- This role requires to work one day on weekends as part of the regular schedule.
- Flexibility to adapt to schedules within same shift or to a different shift in case required.
- Answering incoming calls and chats and providing technical assistance following established procedures and guidelines.
- Utilization of the Knowledge base, ensuring all documented solutions are applied, following the established documentation standards, and provide feedback for necessary updates to the database.
- Document IT-related cases using the corporate Service Management tool.
- Identifies problems and opportunities for improvement with components or processes used to deliver IT solutions.
- Routing more advanced problems outside of established guidelines or scope to the appropriate support group.
Basic Qualifications
- Responsible, excellent schedule attendance.
- Excellent listening and communication skills, customer service, team collaboration and interpersonal skills.
- Demonstrated tolerance of ambiguity, self-motivation, respect and flexibility to adapt to a changing environment.
- Should possess or currently studying bachelor’s degree in Information Technology and/or Information Systems or other IT related discipline.
- Functional knowledge Microsoft Office and Office 365 suite, including SharePoint, One Note and Visio.
- 90% proficient on English (Written and oral).
- Fast learning and well-developed analytical thinking and problem-solving skills.
- At least 2 years of experience working on a technical support environment
- At least 1 year of experience in working on a call center environment.
Preferred Qualifications
- Experience working with Call Center Solutions. InContact knowledge is highly desirable.
- Technical and /or functional knowledge of Lotus Notes.
- Advanced technical knowledge in Office 365, One Drive, Active Directory.
- In-depth knowledge on Apple /iOS devices.
- Intermediate to advanced knowledge on Networking, Share Point and Remote connectivity, including VPN.
- Knowledge and /or certification on a Service Management framework such as ITIL.
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Imagine your future in 3M
3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
3M Global Terms of Use and Privacy Statement
Job Summary
The Service Desk Support Analyst provides technical support by phone and chat to 3M employees, contractors, and vendors, on Windows / iOS, Office, software/hardware technical issues and IT-related inquiries. This position requires technical and functional knowledge of various programs and IT infrastructure, as well as the ability to work within cross-functional teams from different businesses and various countries in a complex organization with differences in language, culture and time zones. Some degree of judgment required in resolving non-standard problems may be needed.
**Responsibilities**:
- This role requires to work one day on weekends as part of the regular schedule.
- Flexibility to adapt to schedules within same shift or to a different shift in case required.
- Answering incoming calls and chats and providing technical assistance following established procedures and guidelines.
- Utilization of the Knowledge base, ensuring all documented solutions are applied, following the established documentation standards, and provide feedback for necessary updates to the database.
- Document IT-related cases using the corporate Service Management tool.
- Identifies problems and opportunities for improvement with components or processes used to deliver IT solutions.
- Routing more advanced problems outside of established guidelines or scope to the appropriate support group.
Basic Qualifications
- Responsible, excellent schedule attendance.
- Excellent listening and communication skills, customer service, team collaboration and interpersonal skills.
- Demonstrated tolerance of ambiguity, self-motivation, respect and flexibility to adapt to a changing environment.
- Should possess or currently studying bachelor’s degree in Information Technology and/or Information Systems or other IT related discipline.
- Functional knowledge Microsoft Office and Office 365 suite, including SharePoint, One Note and Visio.
- 90% proficient on English (Written and oral).
- Fast learning and well-developed analytical thinking and problem-solving skills.
- At least 2 years of experience working on a technical support environment
- At least 1 year of experience in working on a call center environment.
Preferred Qualifications
- Experience working with Call Center Solutions. InContact knowledge is highly desirable.
- Technical and /or functional knowledge of Lotus Notes.
- Advanced technical knowledge in Office 365, One Drive, Active Directory.
- In-depth knowledge on Apple /iOS devices.
- Intermediate to advanced knowledge on Networking, Share Point and Remote connectivity, including VPN.
- Knowledge and /or certification on a Service Management framework such as ITIL.
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Imagine your future in 3M
3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
3M Global Terms of Use and Privacy Statement
Lo sentimos, este trabajo no está disponible en su región
3
Agente de Service Desk 1b
San Jose, Heredia
SONDA IT
Hoy
Trabajo visto
Descripción Del Trabajo
SONDA, líder latinoamericano en Soluciones y Servicios TI busca, Agente Service Desk (Jornada Rotativa):
Principales funciones:
- Entregar soporte y asistencia técnica a usuarios, asegurando una solución oportuna a sus requerimientos (primer nível).
- Otorgar apoyo Técnico, entregando y registrando toda la información necesaria para cumplir con los requerimientos internos de la compañía y sus clientes.
- Es responsable de proporcionar al cliente asistencia técnica en la solución de sus incidentes, gestionando todas las acciones necesarias para concertar el cese del problema y obtener la satisfacción del cliente.
**Requisitos**:
- Técnico Medio en Informática, Sistemas, Computación, Soporte Técnico o afín o estudiante de la carrera de Ingeniería en Sistemas, Computación o afín.
- Mínimo 6 meses a 1 año de experiência en puestos similares (o práctica profesional de colegio técnico concluida).
- Conocimientos básico de ITIL es un plus.
- Experiência en atención y servicio al cliente.
- Disposición a trabajar en turnos rotativos en horario (día/noche/mixto).
¿Qué ofrecemos?
- Adquirir experiência en una empresa de servicios de primera línea a nível latinoamericano.
- Ser parte de un equipo diverso y de alto desempeño en un grato ambiente de trabajo.
Principales funciones:
- Entregar soporte y asistencia técnica a usuarios, asegurando una solución oportuna a sus requerimientos (primer nível).
- Otorgar apoyo Técnico, entregando y registrando toda la información necesaria para cumplir con los requerimientos internos de la compañía y sus clientes.
- Es responsable de proporcionar al cliente asistencia técnica en la solución de sus incidentes, gestionando todas las acciones necesarias para concertar el cese del problema y obtener la satisfacción del cliente.
**Requisitos**:
- Técnico Medio en Informática, Sistemas, Computación, Soporte Técnico o afín o estudiante de la carrera de Ingeniería en Sistemas, Computación o afín.
- Mínimo 6 meses a 1 año de experiência en puestos similares (o práctica profesional de colegio técnico concluida).
- Conocimientos básico de ITIL es un plus.
- Experiência en atención y servicio al cliente.
- Disposición a trabajar en turnos rotativos en horario (día/noche/mixto).
¿Qué ofrecemos?
- Adquirir experiência en una empresa de servicios de primera línea a nível latinoamericano.
- Ser parte de un equipo diverso y de alto desempeño en un grato ambiente de trabajo.
Lo sentimos, este trabajo no está disponible en su región
4
Junior IT Global Service Desk Specialist
San Rafael, Alajuela
Swarovski
Hoy
Trabajo visto
Descripción Del Trabajo
At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.
Our Global Business Services (GBS), in San Jose, Costa Rica is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe.
Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.
About the job
Your main duties, depending on the role and seniority level, may include, but are not limited to the following:
- Acting as the single point of contact (SPOC) for end users and helping them with their IT issues.
- Solving user requests/incidents directly or qualified routing of tickets to corresponding second level support team.
- Striving for a high 1st level support solution rate to gain high level of user satisfaction.
- Informing actively IT users about the status of their request and if necessary coordinating with other teams involved according to the urgency of the request.
- Reporting of requests in the corresponding ticketing system (Change order, incident or requests)
- Documentation of problem solutions and ongoing maintenance of internal knowledge database.
About you
We are looking for a unique and amazing talent, who brings along the following:
- Less than 2 years of experience in a similar role
- IT knowledge and working experience in some of the below IT areas:
- Office365 (MS Office, Exchange Online)
- SAP
- User und Password Management
- Client Hardware (Desktop, Laptop, Monitor, Printer)
- Network
- Retail Hardware
- Retail Application
- Desktop Application (Support, Installation)
- iOS
- Web Browser
- Operating System
- Service Now Ticketing system is a plus
- Fluency in English and Portuguese are required.
About Swarovski
Swarovski is a Wonderlab where magic and science meet.
Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.
A responsible relationship with people and the planet has always been an integral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.
Our Global Business Services (GBS), in San Jose, Costa Rica is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe.
Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.
About the job
Your main duties, depending on the role and seniority level, may include, but are not limited to the following:
- Acting as the single point of contact (SPOC) for end users and helping them with their IT issues.
- Solving user requests/incidents directly or qualified routing of tickets to corresponding second level support team.
- Striving for a high 1st level support solution rate to gain high level of user satisfaction.
- Informing actively IT users about the status of their request and if necessary coordinating with other teams involved according to the urgency of the request.
- Reporting of requests in the corresponding ticketing system (Change order, incident or requests)
- Documentation of problem solutions and ongoing maintenance of internal knowledge database.
About you
We are looking for a unique and amazing talent, who brings along the following:
- Less than 2 years of experience in a similar role
- IT knowledge and working experience in some of the below IT areas:
- Office365 (MS Office, Exchange Online)
- SAP
- User und Password Management
- Client Hardware (Desktop, Laptop, Monitor, Printer)
- Network
- Retail Hardware
- Retail Application
- Desktop Application (Support, Installation)
- iOS
- Web Browser
- Operating System
- Service Now Ticketing system is a plus
- Fluency in English and Portuguese are required.
About Swarovski
Swarovski is a Wonderlab where magic and science meet.
Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.
A responsible relationship with people and the planet has always been an integral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.
Lo sentimos, este trabajo no está disponible en su región
5
IT Support Specialist
Heredia, Heredia
First Factory
Hoy
Trabajo visto
Descripción Del Trabajo
First Factory is looking for a highly capable IT Support Specialist to provide technical assistance to our staff and assist the company in maturing our security protocols. To ensure success as an IT support specialist, you should possess extensive experience in providing information technology support in a fast-paced environment.
As First Factory’s IT Support Specialist you’ll be working alongside our IT Security Officer in order to implement processes and procedures to ensure all systems are in compliance with internal, and regulatory requirements. Your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades.
**Qualifications**:
**Main Responsibilities**:
- Providing IT assistance to staff
- Monitor activities of assigned IT areas to ensure compliance with internal policies and procedures and activity reviews
- Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly
- Monitoring hardware, software, and system performance metrics
- Perform regular maintenance for technical equipment
- Run security checks on all of our systems to ensure we are protected from cybersecurity threats
- Understand the fundamental business activities and work with the various departments to develop appropriate information security solutions that adequately protect these activities
- Monitor and report on compliance with security policies, as well as the enforcement of policies across the company
- Proven experience in IT Support and compliance roles with knowledge in security protocols
- Foundational knowledge and understanding of information risk concepts and principles as a means of relating business needs to security protocols
- Exceptional ability to provide technical support and resolve queries.
- In-depth knowledge of computer hardware, software, and networks.
- Ability to determine IT needs and train end-users
- Hands on experience in IT helpdesk software
- Experience in documenting processes and monitoring performance metrics
- Advanced knowledge of database maintenance and system security
- Exceptional interpersonal and communication skills
- Knowledge of networking and security technologies such as, IPSEC, VPN, routers, switches, firewalls, intrusion detection/prevention, data leakage, WAF, DNS and TCP/IP networking
As First Factory’s IT Support Specialist you’ll be working alongside our IT Security Officer in order to implement processes and procedures to ensure all systems are in compliance with internal, and regulatory requirements. Your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades.
**Qualifications**:
**Main Responsibilities**:
- Providing IT assistance to staff
- Monitor activities of assigned IT areas to ensure compliance with internal policies and procedures and activity reviews
- Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly
- Monitoring hardware, software, and system performance metrics
- Perform regular maintenance for technical equipment
- Run security checks on all of our systems to ensure we are protected from cybersecurity threats
- Understand the fundamental business activities and work with the various departments to develop appropriate information security solutions that adequately protect these activities
- Monitor and report on compliance with security policies, as well as the enforcement of policies across the company
- Proven experience in IT Support and compliance roles with knowledge in security protocols
- Foundational knowledge and understanding of information risk concepts and principles as a means of relating business needs to security protocols
- Exceptional ability to provide technical support and resolve queries.
- In-depth knowledge of computer hardware, software, and networks.
- Ability to determine IT needs and train end-users
- Hands on experience in IT helpdesk software
- Experience in documenting processes and monitoring performance metrics
- Advanced knowledge of database maintenance and system security
- Exceptional interpersonal and communication skills
- Knowledge of networking and security technologies such as, IPSEC, VPN, routers, switches, firewalls, intrusion detection/prevention, data leakage, WAF, DNS and TCP/IP networking
Lo sentimos, este trabajo no está disponible en su región
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6
IT Support Specialist - System Administrator
San Jose, Heredia
Gensler
Hoy
Trabajo visto
Descripción Del Trabajo
Your Role
As an IT Specialist - System Administrator you will be responsible for the maintenance, configuration, and reliable operation of computer systems and servers. You will install hardware/software and participate in research and development to continuously improve and keep up with the IT business needs of their organization. You will also actively resolve problems and issues with computer and server systems to limit work disruptions within the Firm, you will provide first-line response to end user incidents received via service desk requests and office operational requirements. Combined with a proven sense of ownership and excellent customer service, this support individual provides first and second level support in response to service desk incidents and requests from onsite and remote office clients with minimum supervision and direction.
What You Will Do
- Hardware installation, rack and stack, cabling, provisioning and decommission.
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
- Coordinate with internal teams: Power and space on dependent tasks, (e.g. Network configuration on a rack that is needed for a new server).
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
- Assist the Regional Technology Director (RTD) and local IT Manager in educating end users about desktop policies and in enforcement.
- Perform software upgrades and patches (bios, firmware upgrades, etc.).
- Hardware diagnosis and/or repairs, troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues, System troubleshooting with remote engineers.
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
- Triage service desk incident queues to ensure quick incident assignment; Prioritize incidents to optimize all available resources.
- Ensure that all critical incidents are responded to immediately during business hours and reasonably after hours; Escalate tickets as necessary to RTD requesting non-standard software or hardware.
- MAC/Apple administration and support.
- Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
- Responsible for capacity, storage planning, and database performance.
- Application support.
- Meeting room and event-based A/V support.
- Imaging and deployment administration.
- Process automation.
- Data storage and security administration assistance.
- Telecom and mobile device support.
Your Qualifications
- Associate or bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.
- 3 years of experience in systems administration, network administration, or Data Base experience.
- System administration and IT certifications in: ITIL, ComptiA+, Microsoft, or other network related (CCNA) fields are a plus.
- Experience working with Windows Server, virtualization, VMWare, or equivalent.
- Strong knowledge of systems and networking software, hardware, and networking protocols.
- Experience with scripting and automation tools.
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
- Knowledge of Datastores Administration - Panzura is a plus.
- Familiarity with Apple MacBooks including configuration and support.
- 100% bilingual English/Spanish, well written with excellent verbal communication skills.
- Ability to disconnect, lift and move PC’s and monitors (50 lbs) to new desks; Maneuver under counters and in tight spots to run cables and wires for PCs.
- A proven record, performing in a dynamic, team-based, technology support environment.
- Occasional off hours maintenance support.
- Customer service and problem-solving skills.
- Team oriented with attention for detail.
Life at Gensler
At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Week,” our offices reflect our people’s diverse interests.
We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include subsidized health and life insurance, profit sharing, annual bonus, LinkedIn learning, holiday observance, additional PTO days every 5 years and employee assistance programs.
As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our prof
As an IT Specialist - System Administrator you will be responsible for the maintenance, configuration, and reliable operation of computer systems and servers. You will install hardware/software and participate in research and development to continuously improve and keep up with the IT business needs of their organization. You will also actively resolve problems and issues with computer and server systems to limit work disruptions within the Firm, you will provide first-line response to end user incidents received via service desk requests and office operational requirements. Combined with a proven sense of ownership and excellent customer service, this support individual provides first and second level support in response to service desk incidents and requests from onsite and remote office clients with minimum supervision and direction.
What You Will Do
- Hardware installation, rack and stack, cabling, provisioning and decommission.
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
- Coordinate with internal teams: Power and space on dependent tasks, (e.g. Network configuration on a rack that is needed for a new server).
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
- Assist the Regional Technology Director (RTD) and local IT Manager in educating end users about desktop policies and in enforcement.
- Perform software upgrades and patches (bios, firmware upgrades, etc.).
- Hardware diagnosis and/or repairs, troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues, System troubleshooting with remote engineers.
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
- Triage service desk incident queues to ensure quick incident assignment; Prioritize incidents to optimize all available resources.
- Ensure that all critical incidents are responded to immediately during business hours and reasonably after hours; Escalate tickets as necessary to RTD requesting non-standard software or hardware.
- MAC/Apple administration and support.
- Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
- Responsible for capacity, storage planning, and database performance.
- Application support.
- Meeting room and event-based A/V support.
- Imaging and deployment administration.
- Process automation.
- Data storage and security administration assistance.
- Telecom and mobile device support.
Your Qualifications
- Associate or bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.
- 3 years of experience in systems administration, network administration, or Data Base experience.
- System administration and IT certifications in: ITIL, ComptiA+, Microsoft, or other network related (CCNA) fields are a plus.
- Experience working with Windows Server, virtualization, VMWare, or equivalent.
- Strong knowledge of systems and networking software, hardware, and networking protocols.
- Experience with scripting and automation tools.
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
- Knowledge of Datastores Administration - Panzura is a plus.
- Familiarity with Apple MacBooks including configuration and support.
- 100% bilingual English/Spanish, well written with excellent verbal communication skills.
- Ability to disconnect, lift and move PC’s and monitors (50 lbs) to new desks; Maneuver under counters and in tight spots to run cables and wires for PCs.
- A proven record, performing in a dynamic, team-based, technology support environment.
- Occasional off hours maintenance support.
- Customer service and problem-solving skills.
- Team oriented with attention for detail.
Life at Gensler
At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Week,” our offices reflect our people’s diverse interests.
We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include subsidized health and life insurance, profit sharing, annual bonus, LinkedIn learning, holiday observance, additional PTO days every 5 years and employee assistance programs.
As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our prof
Lo sentimos, este trabajo no está disponible en su región
7
IT Support Specialist - Office 365
San Jose, Heredia
Gensler
Hoy
Trabajo visto
Descripción Del Trabajo
Your Role
The IT Support Specialist is responsible for Office 365 and SharePoint administration in general, providing End-user support and training for hardware and software. Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability. Responsible for the maintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items). Also you will provide first-line response to end user incidents received via service desk requests and office operational requirements; Combined with a proven sense of ownership and excellent customer service, this support individual provides first and second level support in response to service desk incidents and requests from onsite and remote office clients with minimum supervision and direction.
What You Will Do
- Responsible for managing user accounts, permissions, and security settings.
- Assist the Regional Technology Director (RTD) and local IT Manager in educating end users about desktop policies and in enforcement.
- Responsible for managing and configuring the Hybrid wizard and Mail flow connectors and rules.
- Responsible for managing and configuring the SharePoint, One Drive for Business Administration, controls, permission, and log maintenance.
- Responsible for managing and configuring OneDrive support.
- Responsible for managing and configuring MS TEAMS support.
- Office 2016 Suite/0365 support.
- License management for 0365 (e.g., assign/revoking E1/E3/E5 licenses in Office 365 Tenant), review of licenses to ensure license compliance and optimize capacity.
- Triage service desk incident queues to ensure quick incident assignment; Prioritize incidents to optimize all available resources.
- Ensure that all critical incidents are responded to immediately during business hours and reasonably after hours; Escalate tickets as necessary to RTD requesting non-standard software or hardware.
- Develop Exchange/SharePoint PowerShell scripts to automate the provisioning and deployment process.
- O365 Administration using Admin console and PowerShell, providing day to day administration support in a O365 environment along with creating troubleshooting documents and working with the customer-facing peers.
Your Qualifications
- Associate or bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.
- 3+ years as system administering O365, Exchange, Azure Active Directory and SharePoint environment.
- System administration and IT certifications in: ITIL, ComptiA+, Microsoft certifications fields are a plus.
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
- 100% bilingual English/Spanish, well written with excellent verbal communication skills.
- Good understanding and troubleshooting of user-level issues.
- A proven record, performing in a dynamic, team-based, technology support environment.
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
- Able to provide occasional off hours for maintenance support.
- Ability to disconnect, lift and move PC’s and monitors (50 lbs) to new desks; Maneuver under counters and in tight spots to run cables and wires for PCs.
- Customer service and problem-solving skills.
- Team oriented with attention for detail.
Life at Gensler
At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Week,” our offices reflect our people’s diverse interests.
We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include subsidized health and life insurance, profit sharing, annual bonus, LinkedIn learning, holiday observance, additional PTO days every 5 years and employee assistance programs.
As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.
The IT Support Specialist is responsible for Office 365 and SharePoint administration in general, providing End-user support and training for hardware and software. Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability. Responsible for the maintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items). Also you will provide first-line response to end user incidents received via service desk requests and office operational requirements; Combined with a proven sense of ownership and excellent customer service, this support individual provides first and second level support in response to service desk incidents and requests from onsite and remote office clients with minimum supervision and direction.
What You Will Do
- Responsible for managing user accounts, permissions, and security settings.
- Assist the Regional Technology Director (RTD) and local IT Manager in educating end users about desktop policies and in enforcement.
- Responsible for managing and configuring the Hybrid wizard and Mail flow connectors and rules.
- Responsible for managing and configuring the SharePoint, One Drive for Business Administration, controls, permission, and log maintenance.
- Responsible for managing and configuring OneDrive support.
- Responsible for managing and configuring MS TEAMS support.
- Office 2016 Suite/0365 support.
- License management for 0365 (e.g., assign/revoking E1/E3/E5 licenses in Office 365 Tenant), review of licenses to ensure license compliance and optimize capacity.
- Triage service desk incident queues to ensure quick incident assignment; Prioritize incidents to optimize all available resources.
- Ensure that all critical incidents are responded to immediately during business hours and reasonably after hours; Escalate tickets as necessary to RTD requesting non-standard software or hardware.
- Develop Exchange/SharePoint PowerShell scripts to automate the provisioning and deployment process.
- O365 Administration using Admin console and PowerShell, providing day to day administration support in a O365 environment along with creating troubleshooting documents and working with the customer-facing peers.
Your Qualifications
- Associate or bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.
- 3+ years as system administering O365, Exchange, Azure Active Directory and SharePoint environment.
- System administration and IT certifications in: ITIL, ComptiA+, Microsoft certifications fields are a plus.
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
- 100% bilingual English/Spanish, well written with excellent verbal communication skills.
- Good understanding and troubleshooting of user-level issues.
- A proven record, performing in a dynamic, team-based, technology support environment.
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
- Able to provide occasional off hours for maintenance support.
- Ability to disconnect, lift and move PC’s and monitors (50 lbs) to new desks; Maneuver under counters and in tight spots to run cables and wires for PCs.
- Customer service and problem-solving skills.
- Team oriented with attention for detail.
Life at Gensler
At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Week,” our offices reflect our people’s diverse interests.
We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include subsidized health and life insurance, profit sharing, annual bonus, LinkedIn learning, holiday observance, additional PTO days every 5 years and employee assistance programs.
As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.
Lo sentimos, este trabajo no está disponible en su región
8
Technician I, IT Support (Shift B)
Alajuela, Alajuela
Terumo Neuro
Ayer
Trabajo visto
Descripción Del Trabajo
**12971BR**
**Title:**
Technician I, IT Support (Shift B)
**Job Description:**
Responsible for supporting associates with setting up new workstations and peripherals, processing new hires, role transfers, or separation requests and following procedures then documenting tasks appropriately. Provide quality and timely technical support for all onsite and remote end-users focusing on excellent customer service. Maintain proper hardware and software inventory y levels as well as participate in IT related projects. Job duties:
+ Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
+ Image workstations with default operating system using Microsoft Endpoint Configuration Manager to prepare for deployment to associates.
+ Coordinate and communicate with associates to replace workstation equipment to ensure an accurate transfer of all data and software applications.
+ Initiate and schedule with vendors to replace or fix hardware issues.
+ Troubleshoot and support all users globally using remote tools such as TeamViewer, Teams, etc.
+ Maintain and process associate status changes of user accounts and computers within Active Directory and within other software.
+ Wipe data from workstations using enterprise software and process for disposal of equipment.
+ Setup, configure and verify new Windows desktops/laptops or mobile devices.
+ Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
+ Install, configure, and support all enterprise application such as Microsoft 365 (e.g., Outlook, Word, Excel, SharePoint, OneDrive, Teams, etc.) and Adobe Creative Suite.
+ Follow all proper company and IT procedures related to processing all incidents and changes within the IT environment.
+ Participate in departmental meetings and assigned projects or tasks by IT management.
+ Help maintain IT hardware inventory including workstations, monitors, docking stations, accessories, printers, etc.
+ Learn and assist users with utilizing AI tools such as Microsoft Copilot to enhance productivity and streamline workflows.
+ Gain proficiency in the Power Platform, including Power Apps, Power Automate, and Power BI to support and develop custom solutions for business needs.
+ Comply with applicable Laws and Regulations, adhere to Quality Management System processes and requirements as well as demonstrate Ethics and Integrity in all matters and at all levels throughout the organization.
+ Perform additional duties as assigned.
**Auto req ID:**
12971BR
**Location:**
Alajuela, Costa Rica
**Department Name:**
3205-Costa Rica Indirect
**Qualifications:**
1. Bachelor's or associate degree in the IT field in-progress or completed.
2. Minimum two (2) years of experience with PLM systems (Windchill preferred).
3. Working knowledge of database system languages, e.g., SQL.
4. Mid to high proficiency in statistical analysis and data visualization tools (PowerBI preferred).
5. General understanding of manufacturing and business processes.
6. Strong written and verbal communication skills; ability to effectively communicate and collaborate with the team.
7. Proficiency in general Microsoft applications including MS Word, Excel, Outlook, and Teams.
**Desired Qualifications**
1. Strong problem-solving, organizational, analytical, and critical thinking skills.
2. Strong interpersonal and relationship building skills.
3. Ability to work both independently and as a team member with minimal direction.
4. Ability to plan, organize, and manage time effectively.
5. Minimum two (2) years of experience in business intelligence, analytics, or relevant field.
6. Minimum two (2) years of experience in the medical device industry.
**External-Facing Title:**
Technician, IT Support
**Posting Country:**
Outside US
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
**Title:**
Technician I, IT Support (Shift B)
**Job Description:**
Responsible for supporting associates with setting up new workstations and peripherals, processing new hires, role transfers, or separation requests and following procedures then documenting tasks appropriately. Provide quality and timely technical support for all onsite and remote end-users focusing on excellent customer service. Maintain proper hardware and software inventory y levels as well as participate in IT related projects. Job duties:
+ Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
+ Image workstations with default operating system using Microsoft Endpoint Configuration Manager to prepare for deployment to associates.
+ Coordinate and communicate with associates to replace workstation equipment to ensure an accurate transfer of all data and software applications.
+ Initiate and schedule with vendors to replace or fix hardware issues.
+ Troubleshoot and support all users globally using remote tools such as TeamViewer, Teams, etc.
+ Maintain and process associate status changes of user accounts and computers within Active Directory and within other software.
+ Wipe data from workstations using enterprise software and process for disposal of equipment.
+ Setup, configure and verify new Windows desktops/laptops or mobile devices.
+ Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
+ Install, configure, and support all enterprise application such as Microsoft 365 (e.g., Outlook, Word, Excel, SharePoint, OneDrive, Teams, etc.) and Adobe Creative Suite.
+ Follow all proper company and IT procedures related to processing all incidents and changes within the IT environment.
+ Participate in departmental meetings and assigned projects or tasks by IT management.
+ Help maintain IT hardware inventory including workstations, monitors, docking stations, accessories, printers, etc.
+ Learn and assist users with utilizing AI tools such as Microsoft Copilot to enhance productivity and streamline workflows.
+ Gain proficiency in the Power Platform, including Power Apps, Power Automate, and Power BI to support and develop custom solutions for business needs.
+ Comply with applicable Laws and Regulations, adhere to Quality Management System processes and requirements as well as demonstrate Ethics and Integrity in all matters and at all levels throughout the organization.
+ Perform additional duties as assigned.
**Auto req ID:**
12971BR
**Location:**
Alajuela, Costa Rica
**Department Name:**
3205-Costa Rica Indirect
**Qualifications:**
1. Bachelor's or associate degree in the IT field in-progress or completed.
2. Minimum two (2) years of experience with PLM systems (Windchill preferred).
3. Working knowledge of database system languages, e.g., SQL.
4. Mid to high proficiency in statistical analysis and data visualization tools (PowerBI preferred).
5. General understanding of manufacturing and business processes.
6. Strong written and verbal communication skills; ability to effectively communicate and collaborate with the team.
7. Proficiency in general Microsoft applications including MS Word, Excel, Outlook, and Teams.
**Desired Qualifications**
1. Strong problem-solving, organizational, analytical, and critical thinking skills.
2. Strong interpersonal and relationship building skills.
3. Ability to work both independently and as a team member with minimal direction.
4. Ability to plan, organize, and manage time effectively.
5. Minimum two (2) years of experience in business intelligence, analytics, or relevant field.
6. Minimum two (2) years of experience in the medical device industry.
**External-Facing Title:**
Technician, IT Support
**Posting Country:**
Outside US
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
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