154 Ofertas de Help Desk en Costa Rica

Are you passionate about solving IT challenges and helping people get the most out of their technology?

We're looking for a
IT Help Desk Specialist
to strengthen our team and ensure smooth IT operations across the organization.

Your Mission

Provide
technical support.
You'll be responsible for solving incidents, improving process documentation, and ensuring the continuity of IT operations. This includes troubleshooting issues, assisting users with tools and systems, ensuring a seamless user experience, and driving continuous improvement initiatives.

What You'll Do

• Configure, maintain, and troubleshoot workstations, laptops, and peripherals in Windows environments.
• Manage user accounts, permissions, and access in
  Active Directory
  and
  Office 365
  .
• Provide support for email tools (OWA/Outlook) and Office 365 applications.
• Diagnose and resolve network issues for on-site and remote users.
• Support users with remote connectivity tools, including
  VPNs
  .
• Document incidents and solutions to expand the team's knowledge base.
• Monitor IT systems and apply corrective actions based on alerts before escalating.
• Manage account provisioning and deactivation for new hires and terminations.
• Stay updated with new technologies through continuous professional development.
• Identify recurring issues, detect patterns, and collaborate to optimize processes and develop preventive solutions.
• Perform other related IT support tasks as needed.

What We're Looking For

• 1+
  of experience in software and hardware support on
  Windows
  and
  Linux
  (Red Hat, CentOS, or similar distributions).
• 1+
  of experience managing IT inventory with
  Snipe-IT
  or similar tools.
• 1+
  diagnosing and repairing Windows and Linux equipment.
• 1+
  of experience managing
  Backups
  in Windows and Linux environments.
• 1+
  administering
  Office 365
  .
• 1+
  of experience in
  data backup and recovery
  on Windows and Linux platforms.

Key Soft Skills

We value adaptability, continuous learning, and a customer-focused mindset.

We're hiring: Help Desk Team Lead

We're looking for a
Help Desk Team Lead
— someone with a strategic mindset and a passion for technology, ready to lead and empower our team.

Your mission

Ensure efficiency, service quality, and continuous improvement. You'll act as the bridge between IT support and key business areas, driving data-based decisions and delivering top-notch service.

What will you do?

• Oversee the daily operations of the Help Desk team.
• Provide mentorship and feedback to support professional growth.
• Monitor and ensure response times and service quality.
• Oversee IT purchases, contracts, and local service providers.
• Act as an escalation point for applications and Jira automations.
• Handle IT incidents (systems, applications, networks, backups).

What we're looking for:

• 3+ years of experience
  in Help Desk or IT Support.
• Experience in
  team leadership
  and managing
  ticketing platforms
  .
• Advanced proficiency in
  Linux, macOS, and Windows
  : user and technical support.
• Solid background in
  IT inventory management
  .
• Strong experience with
  Active Directory
  , including user and group administration.
• Management of
  archive servers
  (e.g., shared file servers).
• Administration and support of
  Office 365
  environment.
• English proficiency at B2 level or higher
  .

Key skills:
leadership, strategic thinking, customer orientation, and decision-making.

If you're someone who combines strategic vision with technical expertise and loves leading teams, we want to meet you

Job Overview

*** Fluent spoken and written English is required ***

Provide technical installation, troubleshooting and support services remotely. Configure and troubleshoot computers and networking equipment including PCs, switches, wireless access points, etc. Configure and troubleshoot Windows clients. Provide excellent client service.

Success is dependent on the ability and desire to learn and deliver high quality technology support. A professional attitude and providing outstanding client service are critical.

Hours, M-F 8am - 5pm EST, scheduled 24x7 on-call shifts, occasional afterhours and weekend assignments

Essential Duties and Responsibilities

• Answer technical support phone calls, open support tickets and address client requests
• Maintain positive client communications
• Diagnose basic IT and computer systems issues; hardware, software, networking, server, VPN and operator problems
• Responsible for meeting client service SLA goals for service ticket processing
• Provide detailed status updates, and completion information to client using professional services application on client service requests
• Troubleshoot & research business applications, PC, server and network hardware errors
• Provide technical support both via phone and onsite service
• Install, remove, test and configure operating systems, software
• Provide user assistance as needed on operating systems, software and hardware usage and procedures
• Provide on-call emergency services after business hours, holiday and weekends as required
• Compile and maintain detailed documentation

Must have

• Excellent communication skills, fluent spoken and written English
• Microsoft Entra ID (Azure Active Directory) administration
• Basic TCP/IP network troubleshooting
• Windows networking (workgroups and domain)
• Windows 10 and 11 administration
• MS Office and M365 apps installation and troubleshooting
• Network equipment troubleshooting
• Anti-virus and anti-malware software
• VPN remote access configuration & troubleshooting
• Network printer troubleshooting
• Active Directory user management

Nice to have

• Windows Server including Active Directory and DNS
• Terminal Server
• Basic routing, VPN, switching
• Back-up software
• MS Open License installation
• M365 administration
• Technical certifications such as CompTIA, Microsoft
• VoIP
• Networking monitoring and bandwidth analysis

Non-Technical Skills & Experience

• Ability to work in a disciplined, focused manner when working outside of an office environment
• Exceptional customer service skills
• Exceptional attention to details
• High self-organization skills
• Ability to research and recommend new products

Other Requirements

• At least 2 years of relevant work experience
• Scheduled on-call shifts requiring 24x7 availability
• Excellent documentation skills for technical and non-technical audiences
• Obtain CompTIA A+ and Network+ certifications within 9 months of employment

Job Benefits

• Paid holidays
• Paid vacation
• Paid sick time
• Professional skill development
• Access to partner only self-study materials exclusively provided by leading IT vendors such as Microsoft, Cisco, Dell and more
• Being part of a technical team that help you grow your skills and knowledge
• Be part of a growing company and make an impact

Anyone who has worked as a field engineer, network engineer, IT Help Desk Support, Network Administrator, Cyber Security will translate to this.

Job Types: Full-time, Permanent

Pay Rate:

• $ USD Per Month depending on experience

Benefits:

• Work from home
• Paid vacation, holidays, sick time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay
• Quarterly bonus

Experience:

• relevant: 3 years (Required)

Language:

• fluent English (Required)

As an IT Help Desk Agent, your primary responsibility is to provide technical assistance and support to end users within the organization. You will be the first point of contact for any IT-related issues or inquiries and will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure.

Requirements:

• Fluent in English. High Proficiency level (must).
• In progress associate or bachelor's degree in information Technology or a related field.
• Flexibility to work in night shifts and weekends.
• 1+ years of experience in a technical support role.
• Strong technical knowledge of computer hardware, software, and networking concepts.
• Proficient in troubleshooting common hardware and software issues.
• Knowledge in Office365, ActiveDirectory, antivirus.
• Excellent customer service and communication skills, with the ability to explain technical concepts to nontechnical users.
• Familiarity with ticketing systems and remote support tools.
• Ability to prioritize and manage multiple tasks effectively.
• Strong problem-solving skills and attention to detail.
• Certifications in relevant IT areas (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• SAP basic Knowledge would be a plus,
• Schedule flexibility.
• Able to work at our offices in San Pedro, San Jose.

Responsibilities:

• Respond to incoming support requests from end-users via various channels (phone, email, ticketing system) and provide prompt technical assistance.
• Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, mobile devices, and peripherals.
• Assist users with software installations, upgrades, and basic configuration.
• Set up and maintain user accounts, permissions, and access rights.
• Collaborate with other IT team members to resolve complex technical issues.
• Escalate unresolved problems to the appropriate IT personnel or vendor, following established procedures.
• Follow up with end-users to ensure issues are resolved and provide appropriate documentation and guidance.
• Document all support activities, including issue resolution, troubleshooting steps, and knowledge base articles.
• Assist in maintaining an inventory of IT assets, including hardware, software licenses, and peripherals.
• Stay updated with the latest trends and advancements in IT to enhance technical knowledge and skills.

We're Hiring: Level 1 M&A Help Desk Technician

Are you passionate about IT support and eager to grow your technical skills?

At
Infotree Global Solutions
, we're looking for a
Level 1 M&A Help Desk Technician
to join our team. This role is key in supporting end users at newly acquired M&A locations, ensuring smooth onboarding, security compliance, and reliable help desk support.

Key Responsibilities:

• Provide
  Tier 1 IT support
  via phone and ticketing system
• Troubleshoot and escalate technical issues when necessary
• Assist with
  SOC tool onboarding
  (antivirus, vulnerability scanning, DNS controls, SIEM, web proxy solutions)
• Ensure
  patching and operating system compliance
  with tools like
  Microsoft Intune
  and
  Endpoint Central
• Document issues and create training materials for users and team members

What We're Looking For:

• 1+ year
  of help desk or IT support experience
• Proficiency in
  Windows systems
  and basic command-line tools (PowerShell, Bash)
• Knowledge of
  software deployment and patch management tools
• Strong communication and collaboration skills

Location: Hybrid

Interested? Send your CV to:

Be part of a global team driving technology integration and support excellence

About the role:

Leads the operations of the global IT service desk while managing the strategic transformation of services through the adoption of AI and automation technologies. This role ensures effective day-to-day service delivery, drives continuous improvement, and fosters a culture of innovation aligned with enterprise IT goals.

Responsibilities:

• Lead and coach service desk agents, fostering teamwork, professional growth, and a strong service culture.
• Ensure high-quality support by monitoring performance, meeting SLAs, and improving customer satisfaction.
• Coordinate the introduction of AI tools, ensuring smooth integration with traditional operations.
• Manage operations with a project management approach: plan, track progress, mitigate risks, and communicate with stakeholders.
• Drive change management efforts, ensuring agents are supported, trained, and engaged during the transformation.
• Serve as a key contact for IT leadership and business partners, providing updates on progress and opportunities.

Minimum Requirements

• Bachelor's degree in computer science or related field.
• 5+ years in Service Desk leadership or IT support management.
• Strong leadership, coaching, and communication skills.
• Experience with ITIL practices, service desk tools (e.g., ServiceNow), and KPI/SLA management.
• Familiarity with AI, automation, or digital transformation is a plus.
• English advanced (B2+)

The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. When necessary, the Service Desk Analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. Their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services.

• Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly.
• Serve as the initial point of contact for customers and provide solutions to their issues.
• Escalate unresolved queries to the next level of support as needed.
• Guide customers through troubleshooting process effectively
• Follow up with customers to ensure high-level satisfaction and issue resolution.
• Exceed customer expectations by delivering exceptional customer service.
• Maintain detailed case records, documentation, and ensure cases are closed efficiently.
• Identify and recommend procedure modifications or improvements.
• Update or create Knowledge Base Articles to ensure accuracy in Service Desk procedure.
• Stay updated on relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to users.
• Perform other related tasks and responsibilities as directed by the Auxis Service Support Team Lead or designated personnel.

Additional responsibilities include:

• Comply and adhere to Auxis operational processes and security policies.
• Use Auxis Service management tools for Incident, Problem, Change, and Configuration management.
• Use Auxis monitoring and management tools for the devices and infrastructure applications.
• Attend all operational and project (ad-hoc) related scheduled meetings as required.
• Adhere to the working hours at the client sites or as determined by the Auxis Workforce.

Experience:

• 2-4 years of technical support experience with a strong understanding of best practices and IT frameworks, such as ITIL (Information Technology Infrastructure Library).
• Proficiency with Active Directory, network-shared printers, and Windows with shared drives experience.
• Proven experience in efficiently managing tickets and providing exceptional customer support.

Education:

• A high school degree is a prerequisite for this position.
• Pursuing a degree in Computer Science, Engineering, IT, or equivalent working experience. (Nice to Have)

Language Skills:

• Proficiency in Mandarin, English, and Spanish (oral and written at 85% or higher), with a minimum B2+ level proficiency in all three languages being a requirement.

Certifications (Nice to Have):

• CISCO CCNA
• ITIL
• Microsoft 365 Fundamentals
• Comptia A+

Auxis prioritizes employee growth and development to help you advance your career. Auxis' culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.

The Carrier Service Desk position is a Trilingual Service Desk role.

The Carrier Service Desk is responsible for managing the ticket until resolved. They are responsible for making routine checks on the ticket and following up with the local carrier for the latest update. If the ticket is not progressing, they are responsible for escalating the trouble to the local carrier escalation POCs.

Responsibilities:

• They are responsible for making routine checks on the ticket and following up with the local carrier for the latest update.
• Manage tickets referred out to the local carriers by the NOCs.
• They are responsible for escalating the trouble to the local carrier escalation POCs.
• They are responsible for documenting customer facing comments illustrating the local carriers' actions/updates in the trouble ticket.
• They need to coordinate and communicate information between the local carriers and the Technical Operations Teams/ Service Desk/Major Incident Management Team/Customers.

Requirements:

• Good Portuguese Communication skills is a must.
• Good English Communication skills (B2).
• Experience in working in a network or telecommunications technical customer services environment.
• Basic understanding of telecommunications.
• Basic understanding of networking knowledge, IP / PIP / Data or transmission.
• Cisco background is a plus.

Job Summary:

The Service Desk Analyst (L1) is the first point of contact for users reaching out to the IT Service Desk, providing top-tier customer service. This senior role involves handling multiple accounts, resolving tier 1 issues related to applications, hardware, network, and telecommunications, and utilizing a knowledge base tool alongside their technical expertise. The analyst documents all interactions, escalates unresolved issues, and provides desktop support services.

Responsibilities:

• Manage the Incident and Request Queue, ensuring correct ticket assignment.
• Serve as the first contact for customers, providing effective solutions.
• Escalate unresolved issues to tier 2 and 3 support as needed.
• Guide customers through troubleshooting processes.
• Follow up with customers to ensure resolution and satisfaction.
• Provide exceptional customer service beyond expectations.
• Maintain detailed case documentation and ensure tickets are closed efficiently.
• Suggest process improvements and update Knowledge Base Articles.
• Stay current on product offerings, support policies, and delivery methods.
• Perform additional tasks as assigned by the Service Support Team Lead.

Experience:

• 2-4 years in technical support with knowledge of IT frameworks like ITIL.
• Proficiency with Active Directory, network-shared printers, and Windows with shared drives.
• Proven track record in efficient ticket management and customer support.

Education:

• High school diploma required.
• Pursuing or holding a degree in Computer Science, Engineering, IT, or equivalent experience (a plus).

Language Skills:

• Proficiency in English, Spanish, and Portuguese (both oral and written, 85%+ proficiency, B2+ level required).