131 Ofertas de Hilton en Costa Rica

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationCosta Rica Marriott Hotel Hacienda Belen, 700 meters west from Bridgestone/Firestone, Heredia, Costa Rica, Costa Rica

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Requisitos Técnicos:

• Estudios universitarios o técnicos en hotelería o áreas relacionadas.
• Dominio del Idioma Inglés oral y escrito
• Conocimiento de computación, opera y GXP
• Excelente presentación personal
• Manipulación de alimentos y experiencia comprobada en F&B
• Flexibilidad de horarios
• Vocación de servicio al cliente
• Buena comunicación
• Excelente actitud
• Cualidades de liderazgo
• Capacidad de trabajar bajo presión.
• Ser proactivo en resolución de problemas.
• Ser comunicativo y positivo.
• Excelente relación con otros departamentos.
• Trabajo en equipo

Función Principal:

Ser un miembro ejemplar en el servicio al cliente, velando por el cumplimiento de los procedimientos según los estándares de la marca. Formar parte del equipo de liderazgo del departamento, revisando procesos, metas y planes de acción, y asegurándose del cumplimiento de los mismos por parte de los asociados. Promover el trabajo en equipo y dar seguimiento con sentido de urgencia a todo comentario brindado por los huéspedes.

Ser guía y motivación para el equipo, estando a cargo del equipo de piso ejecutivo, recepción, botones y central telefónica. Garantizar la aplicación de normativas, garantías y políticas en los procedimientos de las diferentes áreas del departamento, en conjunto con el equipo de liderazgo.

Reconocer, dar la bienvenida e interactuar con los huéspedes de manera genuina y profesional, proyectando una imagen ética y profesional, conforme a los estándares de la marca que representamos. El objetivo es fidelizar a los clientes locales y extranjeros mediante un servicio al cliente excepcional.

La función principal es garantizar que todos los aspectos del servicio al cliente se realicen con el más alto nivel de calidad y eficiencia, asegurando una experiencia excepcional para los huéspedes y un ambiente de trabajo colaborativo y profesional para el equipo.

Responsabilidades Específicas:

• Supervisión y Gestión del Equipo:
• Supervisar, capacitar y motivar al personal de recepción, central de llamadas, botones y piso ejecutivo para asegurar un rendimiento óptimo y una atención al cliente de alta calidad.
• Realizar evaluaciones periódicas del desempeño del personal, proporcionando retroalimentación y apoyo para el desarrollo profesional.
• Asegurarse de la apropiada organización del staff según la ocupación, incapacidades, vacaciones, descansos, llegas y salidas de grupos para la eficiente operación del departamento
• Retroalimentación oportuna y eficaz a los miembros del equipo a cargo.
• Para llevar un control semanal de costos en el departamento, es necesario revisar y registrar los gastos operativos, identificar variaciones respecto al presupuesto, analizar el uso de recursos y evaluar oportunidades de ahorro.
• Operaciones de recepción:
• Asegurar que todas las operaciones de recepción se lleven a cabo de acuerdo con los estándares del hotel, incluyendo el check-in y check-out de huéspedes, la asignación de habitaciones y la gestión de reservas.
• Resolver de manera efectiva cualquier problema o queja de los huéspedes, proporcionando soluciones rápidas y satisfactorias.

• Realizar el correcto cobro de las tarifas e incidentales utilizando el método de pago indicado por el cliente, cumpliendo con las normas establecidas por la compañía y país.

• Operación de Piso Ejecutivo

• Realizar un inventario de activos y suministros de manera regular para mantener el control operativo del departamento.
• Llevar un control de gastos de manera semanal es un objetivo fundamental para garantizar una gestión financiera eficiente dentro del departamento
• Realizar compras mensuales de manera planificada y eficiente, asegurando la adquisición oportuna de activos y suministros necesarios para el funcionamiento diario
• Gestión de la Central de Llamadas:
• Supervisar el funcionamiento de la central de llamadas, asegurando que todas las llamadas sean atendidas de manera profesional y eficiente.
• Implementar y mantener procedimientos para manejar las llamadas entrantes y salientes, garantizando la correcta derivación de consultas y solicitudes.
• Coordinación con el Departamento de Botones:
• Coordinar con el equipo de botones para garantizar que el transporte de equipaje y las solicitudes especiales de los huéspedes se manejen con el máximo cuidado y eficiencia.
• Asegurar que los botones ofrezcan un servicio de atención al cliente ejemplar y sigan los procedimientos establecidos.
• Cumplimiento de Políticas y Procedimientos:
• Asegurar el cumplimiento de las políticas y procedimientos del hotel en todas las áreas de front office, incluyendo la seguridad, privacidad y normativas operativas.
• Revisar y actualizar los procedimientos según sea necesario para mejorar la eficiencia y la satisfacción del huésped.
• Ser ejemplo y asegurarse del apropiado manejo de información confidencial
• Control de Inventarios y Recursos:
• Supervisar el inventario de suministros de front office y coordinar con el departamento de compras para asegurar que los recursos estén disponibles según las necesidades operativas.
• Gestionar los recursos de manera eficiente para evitar desperdicios y asegurar la disponibilidad continua de herramientas necesarias para el equipo.
• Reporte y Documentación:
• Preparar y revisar informes diarios y mensuales relacionados con el desempeño del front office, incluyendo estadísticas de ocupación, comentarios de huéspedes y cualquier incidencia relevante.

• Informar a la gerencia sobre cualquier problema significativo o áreas de mejora identificadas durante la supervisión.

• Atención a la Experiencia del Huésped:

• Garantizar que cada huésped reciba un servicio personalizado y excepcional desde su llegada hasta su partida, abordando cualquier solicitud especial y anticipando las necesidades de los huéspedes.
• Implementar iniciativas para mejorar la experiencia del huésped y recopilar retroalimentación para futuros ajustes
• Liderar directamente el equipo de agentes de servicio de piso ejecutivo, recepción, AYS y botones
• Participar activamente del entrenamiento de nuevos ingresos
• Supervisar el cumplimiento de las funciones correspondientes a cada turno siendo el objetivo brindar una excelente experiencia de servicio a cada visitante
• Llevar le control de la ejecución apropiada según los SOP y los LSOP de los diferentes miembros del equipo en todas las tareas de la operación (usando de guía el check list del asociado y del supervisor)
• Brindar retroalimentación oportuna del desempeño del personal a su cargo
• Supervisar que cada asociado brinde el servicio, seguimiento, resolución y experiencia adecuado a cada uno de los clientes con los que se interactúa
• Asegurarse del apropiado registro de casos y su seguimiento de las áreas pertinentes
• Velar por el sano manejo y resultados de las métricas en las cuales las funciones de Front desk impactan
• Cumplir con los cursos mandatorios por la compañía establecidos por marca y áreas de trabajo en el tiempo
• Asistir a la gerencia del departamento en toda implementación, investigación y tarea asignada
• Velar por mantener un ambiente laboral armonioso, cordial y agradable
• Promover la comunicación asertiva, respeto mutuo, responsabilidad y trabajo en equipo
• Apoyar a la gerencia en los planes y acciones ´para alcanzar las metas departamentales
• Asegurarse del apropiado manejo de información por parte de cada asociado a su cargo
• Brindar retroalimentación constante para promover el crecimiento de los miembros del equipo y de los resultados del departamento
• Llevar tracking de los resultados de las diferentes métricas
• Motivar al equipo brindar servicio al cliente alineado con los apropiados procedimientos según la compañía lo promueve
• Reportar directamente al Front Desk Manager ante toda tarea
• Velar por el cumplimiento de las políticas de seguridad de la compañía
• Reportar a líder inmediato cualquier situación que ponga en riesgo el bienestar de un cliente, huésped, asociado o compañía
• Cumplir con su check list diario de manera eficaz y respaldar la ejecución a su supervisor directo
• Aplicar medidas disciplinarias según corresponda
• Mantener informada a la gerencia de cualquier irregularidad en procesos y normativas que afecten el servicio, equipo y producto que ofrecemos

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

I'm helping
Just Job Lease
find a top candidate to join their team
full-time
for the role of
Remote Front Desk Assistant – Personal Injury Law Firm
.

You will manage communications and billing to support clients and providers in legal and medical fields

Compensation:

USD 5 - 8/hour

Location:

Remote: Costa Rica

Mission of Just Job Lease:

"To empower skilled professionals from around the world with stable, remote career opportunities by partnering them with growing U.S. businesses — all while promoting trust, professionalism, and long-term success on both sides."

What makes you a strong candidate:

• You are proficient in Virtual assistance, Email management, Call management, Billing, Appointment scheduling.
• You have the potential to develop in Legal client management.
• English - Fully fluent
• Spanish - Fully fluent

Responsibilities and more:

Take and make calls to clients, insurance companies, and medical providers:

Follow up on billing and payments.

Schedule appointments and manage calendars.

Handle emails and keep records organized.

Excellent spoken and written English.

Experience in admin, reception, or VA work (law/medical preferred).

Reliable internet and quiet workspace.

Ability to work U.S. business hours.

Please note: Candidates with dual U.S. citizenship are not eligible for this position. This restriction is due to tax obligations with the IRS, which require specific compliance for employment.

Job benefits:

• 100% Remote Work
• Paid Training & Development – We offer role-specific onboarding and support
• Competitive Hourly Pay – Based on experience, skills, and certifications
• Long-Term Roles – Our goal is to place you with clients who want to work with you long-term
• Meaningful Work – Support U.S. law firms, healthcare providers, and growing businesses

At Sidekick, our mission is simple: help people recover faster from persistent injuries. Trusted by Olympic champions and everyday athletes, our products have been featured in Men's Health , Running Magazine , and more. With 94% of users reporting relief from chronic pain, we're on a mission to become the go-to injury relief brand.

We're looking for a proactive, detail-oriented leader to manage customer service inquiries while streamlining operations. This role combines exceptional ticket resolution skills with a focus on identifying inefficiencies and implementing solutions, such as automations and knowledge base updates to optimize workflows. You'll also oversee ERP tasks like managing inventory, credit notes, and branch transfers, ensuring smooth day-to-day operations.

• Resolve an average of 20 tickets per hour while maintaining a 90%+ customer satisfaction score.
• Identify repetitive tasks and inefficiencies, and implement automation solutions or process improvements.
• Regularly update and expand the knowledge base to reduce ticket volume and improve efficiency.
• Document workflows and SOPs in Notion for seamless onboarding and training.
• Manage ERP tasks, including inventory updates, credit notes, and branch transfers, with 100% accuracy.

• A self-starter who thrives in a fast-paced environment.
• Proven ability to identify inefficiencies and implement automations or process improvements.
• Strong skills in creating and maintaining knowledge base content to streamline operations.
• Customer service expertise with technical and process-oriented skills.
• Experience with ecommerce (Shopify, Amazon etc.)
• Experience with ERP systems and customer service platforms (e.g., Zendesk).
• Go-getter who strives to be better everyday

• Competitive compensation
• Performance-based bonus pay
• Work-from-home
• Dedicated, collaborative, and supportive colleagues
• Fast-paced, dynamic environment
• Career growth & ownership – Ample opportunities to take on new challenges and grow within the company

Salary: $ USD/month

Customer Service Representative – Entry Level

Location: Heredia, Costa Rica

Job Type: Full-time, on site position.

Job Summary:

We are looking for a Customer Service Representative to join our team. This entry-level role is ideal for individuals with strong communication skills and a customer-oriented mindset. The ideal candidate should have an intermediate to advanced level of English and be comfortable handling customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
• Assist customers with product or service-related questions, troubleshooting issues, and providing accurate information.
• Process orders, returns, and exchanges efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Follow company guidelines and policies to provide excellent service.
• Identify opportunities to improve customer satisfaction and escalate issues when necessary.

Requirements:

• English level: Intermediate to Advanced (spoken and written).
• Previous customer service experience is a plus but not required.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Problem-solving skills and attention to detail.
• Basic computer skills.

POSITION OVERVIEW

The Customer Service & Sales Representative is responsible for supporting existing customer accounts and contributing to the company's overall sales performance. This role manages daily sales operations, prioritizes multiple tasks, and ensures high-quality service and communication with customers. The individual will possess strong product knowledge and customer service best practices to build long-term relationships, increase sales volume, improve gross profit margins, and drive profitability.

PRIMARY RESPONSIBILITIES

• Maintain strong technical, product, and application knowledge of heavy-duty vehicle aftermarket parts.
• Stay up to date with new product offers and updates.
• Recommend alternative or related parts when identical replacements are unavailable.
• Communicate features and differences between products to assist customer decisions.
• Understand credit policies, warranty terms, and purchasing procedures.
• Prepare accurate customer quotes and manage follow-ups on quotes, orders, and back orders.
• Maximize sales within assigned customer base and grow existing accounts.
• Meet or exceed established sales targets in a diversified territory.
• Identify potential customer needs and offer relevant solutions.
• Utilize customer information and tools to identify new opportunities.
• Convert customer inquiries into successful sales transactions and maintain proper order documentation.
• Provide clear, effective communication regarding products, pricing, availability, and usage.
• Respond to customer inquiries and resolve complaints professionally via phone, email, or in-person.
• Process orders in the system while considering both immediate and long-term client needs.
• Conduct proactive follow-ups to ensure customer satisfaction.
• Develop timely solutions for customer issues and ensure proper resolution and follow-up.
• Act as a liaison between the company and its customers to maintain strong relationships.

QUALIFICATIONS

Minimum Qualifications:
Minimum qualifications are required to be initially considered for this position.

• Advanced proficiency in English.
• High School Diploma or equivalent (GED).
• 3–5 years of experience working in a customer service or inside sales role in a general sales environment.
• Availability to travel to the U.S. for training or as operational needs arise.

Desired Qualifications:
Preferred qualifications are in addition to the minimum requirements and are considered a plus factor.

• Prior experience working in a customer service or inside sales role within the automotive or heavy-duty vehicle industry.
• Familiarity with parts applications and cross-referencing alternatives in inventory.

SKILLS AND KNOWLEDGE

• Service Attitude.
• Organization.
• Proactivity.
• Responsibility.
• Communication.
• Goal-oriented.
• Analytical Thinking.
• Continuous Improvement.
• Ability to handle multiple priorities efficiently.
• Proven track record in building and maintaining customer accounts.

OTHER

• Hybrid role – on-site in Belén, Heredia twice per week.
• Remote work available, though training may require in-person attendance.
• Stable internet connection required.
• Full-time position with flexibility for daylight saving time. Working hours: Monday to Friday 7:00a.m.-5:00p.m.
• Salary paid in U.S. dollars.
• Includes medical insurance and access to the solidarity association.

Join our team and be part of an organization that values your dedication, offers growth opportunities, and rewards your contribution. We look forward to reviewing your application

Función Principal

Customer Service Administrator:

Responsable de responder a consultas y quejas de los clientes. Atiende e inicia una variedad de comunicaciones en tiempo real, tanto entrantes como salientes, basadas en voz para apoyar el servicio al cliente, principalmente en la toma y seguimiento de pedidos.

Perfil Requerido

Grado académico:
Secundaria completa.

Nivel de inglés:
Avanzado tanto oral como escrito (aprobar prueba escrita o certificado que lo respalde)

Experiencia mínima:
2 años

Experiencia específica:

• Experiencia en call center o centros de servicios compartidos
• Manejo de herramientas MRP (SAP/Oracle)
• Sistemas CRM

Conocimientos técnicos:

• Manejo del paquete de Office
• Conocimiento de Excel intermedio
• Manejo del sistema Oracle

Join Apollotek International and grow your career with us

We Offer:

Base Salary + Commissions

Training

Growth Opportunities

Requirements:

Speaking English at a conversational level

Equipment to work from home

Great attitude and a desire to learn

Apply now Send your resume to:

Don't miss this chance to be part of a dynamic and growing team

Now Hiring: Bilingual Customer Service Agent

Location: AFZ, Heredia, Costa Rica | Fully On-site
(Free transportation)

Full-time | Indefinite-Term Contract | 2 Consecutive weekdays Off

Key Responsibilities

• Handle
  inbound calls
  with a focus on first-call resolution
• Troubleshoot platform-related issues (e.g. credit applications, account access, payment arrangements)
• Guide users through app features and resolve general inquiries

Requirements

• English–Spanish bilingual (≥80%)
  – strong oral and written communication skills
• 1+ year
  of experience in customer service or high-volume call centers
• High school diploma required

• Must be available for a
  flexible schedule
  , including weekends

• 
  Apply now

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Position Summary:

An outstanding opportunity has presented itself for a Supervisor, Customer Service in our Information Technology sector at our Shared Service Center in Costa Rica. This stimulating role is perfect for a driven leader with demonstrated experience in leading a team within a dynamic, customer-focused atmosphere. This position ensures immense career growth potential and the opportunity to implement effective strategies that align with our overall business goals to cultivate growth and customer dedication.

Key Responsibilities:

• Lead a team of customer service representatives in complex administration tasks, order management, quotations, master data, and invoicing.
• Ensure the success of daily team operations.
• Solve complex customer needs and handle user problems by coordinating with other teams.
• Communicate cross-functionally with departments such as Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing, and Quality Systems.
• Ensure Key Performance Metrics for Customer Services are met.
• Support strategies to foster customer dedication and achieve high customer happiness scores.
• Collaborate with Sales to improve the customer experience by providing appropriate mentorship.
• Lead key projects to support local and corporate initiatives.
• Identify and implement improvement opportunities in systems, processes, and tools.
• Coordinate the management of customer-related data within ERP systems.
• Lead cross-training and support initiatives to meet business demands.
• Stabilize the Operations Teams to reduce attrition rates.
• Boost team seniority through effective one-on-one coaching and mentoring.

Skills:

• Demonstrated skills in people management and development.
• Experience in supporting efficiency and productivity projects.
• Excellent written and oral communication skills.
• Ability to interface effectively with internal and external customers.
• Strong results focus and attention to detail.
• Proficiency with systems, including Outlook, PowerPoint, and Excel.
• Good organizational skills and the ability to use initiative and collaborate within a team.
• Ability to handle confidential and proprietary information.
• Excellent analytical and presentation skills.
• Task-focused with enthusiasm and a flexible approach.

Experience:

• Minimum of 3+ years of customer service leadership experience, preferably in a shared services environment.
• Experience with ERP systems.
• Bachelor's degree from a four-year college or university or equivalent work experience.

Working Conditions:

• This position requires repetitive typing and regular use of a computer with multiple displays.
• Physical demands are typical of an office environment.
• Thermo Fisher Scientific is committed to hiring a diverse and inclusive workforce.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.