53 Ofertas de Hr Manager en Costa Rica

Employee Relations Specialist I

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Costa Rica – Alajuela location in the EP Division. In Abbott's Electrophysiology (EP) business, we're advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.

As the Employee Relations Specialist I, you will Provides expert Employee Relations (ER) support to various customers from different divisions in Costa Rica. Ensures compliance with all relevant country labor and labor related laws, regulations, policies and practices. Responsible for proactive and responsive approaches to employee relations issues that support a positive environment. This position is responsible for day-to-day operations of HR to support the business.

What You'll Do

• Ensures compliance with all relevant labor and labor related country laws, regulations, policies and practices.
• Assists his/her Manager, Office Ethics and Compliance and Security with investigations related to Employee Relations issues.
• Independently resolves simple ER cases and manages medium level ER cases with guidance from manager.
• Reviews requests for written warnings and terminations.
• Effectively and accurately maintains confidential ER data in both systems and paper files.
• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Proactively brings forward solutions to address business requirements and executes elements of a defined project and implements solutions as directed.
• Conducts exit interviews and shares relevant information with HR and business leaders.
• Acts as a liaison between employer and employee, overseeing employee relations. This involves receiving and effectively handling employee complaints, escalating these complaints to the level of disciplinary or legal action when necessary, advising supervisors on treatment of staff and company policies, responds to employee violations of policy and generally helps to resolve conflict in the workplace.
• Responsible for compliance with applicable Country, Corporate and Divisional Policies and procedures.
• Partners with manager to maintain job descriptions centralized and available to everyone, as required. Recommends changes to proposed job descriptions to ensure alignment with position titles and requirements
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

Required Qualifications

• Bachelor's Degree in Human Resources, Psychology, Business Administration, Engineering or other similar area.
• 1-3 years of working experience in similar roles.
• Knowledge employee relations and employment laws and regulations governing HR programs.
• Profiency in computer applications (MS Excel, MS Word, MS PowePoint).

Preferred Qualifications

• Advanced command or English / required
• Master´s degree is a plus
• Knowledge of Costa Rica laws applicable to direct labor operator is a plus.

Shift Admin

Works 100% on site.

Apply Now

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at

Job Description

The Work Relations Partner is responsible for managing and resolving employee relations issues to ensure a fair, respectful, and legally compliant workplace. You will support the organization by fostering a positive work environment, handling investigations, and advising leaders on labor law and internal policies in Costa Rica. You will report Costa Rica HR Business Partnering Director.

Key Responsibilities

• Provide expert guidance to managers and employees on employee relations matters, including conflict resolution, performance management, and workplace conduct.
• Lead and conduct thorough investigations into workplace issues, including complaints, disciplinary actions, harassment, discrimination, and terminations.
• Ensure full compliance with Costa Rican labor laws, company policies, and ethical standards; stay updated on legislative changes and communicate implications to leadership.
• Conduct internal investigations related to misconduct, ethics, and compliance, ensuring timely and impartial resolution.
• Maintain accurate, confidential, and up-to-date documentation of employee relations cases and outcomes.
• Support work-related processes and dispute resolutions (RAC), acting as a liaison between management and employee representatives.
• Recommend updates to HR policies and procedures based on case trends, legal changes, and best practices.
• Deliver training and workshops to managers and employees on labor law, conflict management, and company policies.
• Advice on workforce planning, restructuring, and organizational changes from an employee relations perspective.
• Participate in audits and compliance reviews as required.
• Contribute to continuous improvement in employee relations by analyzing case trends and tracking success indicators in conflict resolution, workplace climate, and disciplinary case reduction.
• Collaboration with the HR partners and Engagement teams to prevent any potential risks regarding work related issues, enhancing a workplace free of discrimination and personnel conflicts.

Qualifications

• Education: Bachelor's degree in Human Resources, Law, Psychology, Business Administration, or related field. Master's degree or relevant certifications preferred.
• Experience: Minimum of 3-5 years in employee relations, labor relations, or HR roles within multinational or large organizations in Costa Rica.
• Knowledge: In-depth understanding of Costa Rican labor law, disciplinary processes, investigation procedures, work-related regulations and legislation applicable to remote work.
• Skills:
• Excellent communication and interpersonal skills.
• Strong conflict resolution, negotiation, and mediation abilities.
• Critical thinking, analytical, and problem-solving skills.
• High proficiency in handling confidential information and sensitive cases.
• Ability to work independently and collaboratively in a fast-paced environment.
• Advanced proficiency in MS Office and HRIS systems.
• Language: Advanced English and Spanish (written and spoken).
• Certification in labor law or employee relations.
• Proven track record managing work related cases and policies.
• Ability to influence and coach leaders at all levels.
• Experience managing employee relations in hybrid/remote environments is a plus.

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Job Summary:

Join Auxis as a Service Delivery Manager and shape the future of HR Service Operations across the region

As we continue to expand our services, we are seeking a highly skilled and motivated Service Delivery Manager for our HR Services Tower to join our team based in Costa Rica. This role is pivotal in driving the evolution of our HR Services function and portfolio. This is your opportunity to establish and elevate our operational excellence, driving efficiency and success from the ground up. The ideal candidate will demonstrate strong leadership, operational excellence, and the ability to drive continuous improvements in HR Outsourcing Services.

As a Service Delivery Manager (SDM), you will be a trusted technical and business advisor to Auxis' customers, providing valuable guidance for operations and optimization of their Business Operations Support (BOS) environment through high-quality service delivery. The SDM will provide the necessary client liaison support and daily service delivery to ensure world-class outsourcing support for their assigned clients and the HR Services practice area. You will support all technical platforms and teams, managing day-to-day operations, ensuring quality service delivery, handling escalations, driving process improvements, standardizing processes, identifying out-of-scope project opportunities, and efficiently allocating resources. You will maintain strong relationships with your customers, gaining an understanding of their BOS organization and driving continuous service improvement.

This management position will lead our HR Services Tower, with hybrid teams based in Costa Rica, Colombia, and Mexico, providing services to Top 500 companies. You will oversee the effective and cost-efficient administration of end-to-end employee lifecycle transactional processes, including HR query handling, joiners, movers, leavers, pay changes, special leave types, compensation and benefit administration, talent acquisition, leave and accommodations administration, compliance, reporting, and payroll for employees and managers of our clients.

Responsibilities:

Service Delivery Management

• Oversee day-to-day service delivery requests to meet or exceed client expectations.
• Optimize daily resource (staff) utilization, organizing work to maximize delivery of client service requests, supported by supervisors and team leaders.
• Develop and generate work guidelines for your team, review and analyze operational indicators, and determine strategies to prevent, correct, or maintain performance metrics.
• Work closely with delivery teams in Costa Rica, Colombia, and Mexico to ensure customer requests are satisfied within agreed timelines, maintaining high quality and adherence to SLAs.
• Coordinate regular reviews and updates of SOP documentation with the Account Team to ensure accuracy and currency.
• Engage in project discussions to ensure proper scope and allocation of staff, balancing day-to-day delivery with project delivery.
• Act as an escalation point for team and client issues, escalating to Account Directors and senior management as needed.
• Quickly address roadblocks that negatively impact service delivery or customer satisfaction.
• Recommend and implement process improvements to maximize overall account and team efficiencies.
• Manage small to medium-sized projects, including new service transitions and client setups.
• Collaborate with the operations team to identify, document, and present innovative recommendations and project opportunities to the Account Director and customers.
• Assist in managing the ongoing execution of Auxis' standard operating procedures at assigned accounts.
• Support the Operations Director and Key Account Management in developing commercial strategies, enhancing profitability for the company, clients, and service network.
• Review the costs provided by the economic analysis of projects for the bids (or their modifications), to ensure that there will be no deviations between the budgeted costs and implementation costs.

Team Leadership

• Provide guidance, training, and support to team members, fostering their professional development and growth.
• Establish clear performance goals and objectives for the team, regularly evaluate their performance, and provide constructive feedback and coaching to drive continuous improvement.
• Manage the hiring process for assigned accounts, ensuring the timely and budget-conscious recruitment of qualified team members.
• Implement strategies to motivate and engage team members, promoting a positive and productive work environment.
• Monitor and manage team turnover, identifying and addressing factors contributing to employee retention and satisfaction.

Operational Management

• Oversee productivity and cost budgets for assigned accounts, ensuring financial targets are met.
• Optimize daily staff utilization and organize workloads to maximize service delivery efficiency.
• Develop and execute strategies to address operational issues, identifying root causes and implementing effective solutions.
• Prepare and present regular performance reports and analyses to clients and internal management, highlighting key metrics and recommending process enhancements.
• Stay current with industry regulations, standards, and best practices within HR Operations outsourcing services, ensuring compliance and continuous improvement.

Account Management

• Lead the expansion of HR Service Operations according to the agreed strategy, managing scope growth and outsourcing functions effectively.
• Oversee the financial performance of assigned accounts, ensuring proper and timely billing.
• Lead the preparation of budgets and project objectives, ensuring alignment with organizational goals.
• Understand business goals and market trends to recommend and influence new approaches that drive success.
• Continuously assess HR service operations with key stakeholders and clients, using feedback and operational data to enhance overall service quality.
• Lead monthly Service Level Review meetings with clients to discuss performance and improvements.
• Build and maintain strong relationships with clients, understanding their unique requirements and ensuring outstanding customer satisfaction (NPS).

Skills and Experience:

• 5+ years' experience as a Manager, with a minimum of three (3) years in the Outsourcing industry or experience in large complex organizations.
• 7+ years' experience in HR Service Operations or Hire to Retire Shared services, within a Multinational organization or BPO.
• University degree in Business Administration or related field, with an emphasis on Operations, Continuous improvement or Project management.
• Fluency in English (strong oral and written communication skills) – 85%+
• Experience with client and SLA management.
• Proven experience in leading and developing international service delivery teams at different locations.
• Experience managing service transitions at different levels.
• Experience working with multiple vendors in a complex multivendor support environment.
• Experience guiding staff and ticket workflows in a high volume, day-to-day, tactical service request environment
• Deep understanding of Hire to Retire processes, regulations, HRIS systems (Workday, Kronos) and CMS (ServiceNow)
• Experience capturing team performance metrics and presenting to upper management with recommendations on improvement
• Strong project management experience with a focus on process improvement (Lean/Six Sigma/PMP preferred)
• Strong understanding of data privacy regulations, e.g. GDPR, PII, PIPEDA, HIPAA.
• Strong people skills coupled with strong communication skills are essential for this role.
• Strong client empathy, a deep understanding of value drivers, and a passion for solving complex business problems
• US Tourist Valid Visa for potential travel to US as required (Project work, operations, training)

As the largest pureplay adhesives company in the world, H.B. Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2024 revenue of $3.6 billion, our mission to Connect What Matters is brought to life by more than 7,500 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Learn more at

The Americas HR Shared Services Manager leads a regional HR Operations team, driving strategic HR initiatives, optimizing processes, and enhancing the employee experience. This role partners closely with HR Business Partners (HRBPs) and Centers of Excellence (COEs) to deliver data-driven solutions and ensure compliance, innovation, and operational excellence across HR programs. Advanced Workday expertise is essential, as this role will leverage the platform to streamline operations, enhance reporting, and support system-driven HR strategies across the Americas region.

Primary Responsibilities

• Lead and manage a team of 3–4 HR Operations Specialists, providing mentorship and performance feedback
• Oversee development and execution of regional HRSS programs and processes
• Serve as a subject matter expert in Workday, ensuring optimal use of the platform for HR operations and reporting
• Monitor industry trends to maintain competitive HR strategies
• Drive innovation and continuous improvement in HR operations, with a focus on system enhancements
• Collaborate with HRBPs and COEs to identify HR priorities and solutions
• Partner with corporate functions to enhance employee experience
• Provide data-driven insights and recommendations to HRBPs and managers using Workday analytics
• Act as a consultant on HR-related topics for employees and leaders
• Analyze HR metrics to inform decision-making and improve service delivery
• Ensure compliance with legal, regulatory, and company HR policies
• Lead strategic HR operations projects focused on process re-engineering and technology optimization

Minimum Requirements

• Bachelor's degree in Human Resources, Business, or related field
• 5+ years of experience in HR, including leadership within an HR service center
• Advanced proficiency in Workday, including employee lifecycle business processes in Core HCM and Recruit, and position management
• Strong knowledge of HR operations and compliance
• Experience managing cross-functional HR projects
• Fluency in English, Spanish, and Brazilian Portuguese

Preferred Requirements

• Master's degree in Human Resources or related field
• Expertise in project management methodology
• Experience with data analytics in HR decision-making
• Strong stakeholder management and communication skills
• Proven ability to drive operational efficiency and innovation

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.

H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.

Your Job

Regional Operations Enablement Manager leads Operations Team in enabling Best in Class People Support, ensuring Compliance, driving Service Delivery excellence and best employee experience, and leveraging Shared Services.

It starts with YOU.

In this role you will:

Service Delivery:

• Responsible for Regional Service delivery, leading regional team, aiming Best in Class service: drive standardization, effectiveness, automation, Regional Internal and Shared Services SOPs development, Objectives cascade for Shared Service teams, process constant monitoring, analysis, issues resolution, local and regional service progression
• Working within Operations team, contribute suggestions for technical solutions to Process Transformation & Enablement Team (PTE), aiming Process effectiveness and best Employee Experience. Provides sign off to Global process design and technical solutions
• Submits suggestions on Global process design and participates in decision sign off, making sure Global process comply with Legal and other regional requirements. Ensure successful process embedding by Regional Operations team (Enablement and Delivery)
• Accountable for KC&Me content: ensuring Regional Operations Enablement team effective performance in Knowledge Base maintenance, promoting EE Self Service and driving portal adoption through complete and actual content in People Solutions area
• Responsible for Employment Compliance agenda, working in Partnership with Legal/GPO and making respective mutual decisions on country or regional initiatives /processes launch, while considering process design in accordance with Global standard where possible.
• Partner with stakeholders in GPO, Finance, Legal, GBS etc to ensure alignment in cross-functional areas.
• Responsible for driving Regional CI agenda for GPS, TPV and GBS via regional and Global processes review and contributing to standardization, automation and global process streamline
• Responsible for Global, Regional and Country projects embedding in Operations area: set project teams and ensure successful timely implementation

Culture: Active steward of KC Culture, focus on strengthening company culture and employee experience through Performance Driven Leadership, Care ó Performance and through respective functional accomplishments in Operations and Employee Experience area.

Employee Engagement and Experience: contribute and drive continued employee engagement and aligned employee experience across KC in functional and team area, engaging and ensuring team members best experience.

Change Management: Together with other Operations streams, identify and manage stakeholders, understanding needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of functional information and decisions. Drive Regional Operational Processes Effective Change management, leveraging GPO Communications, Shared Services team and partnering with PTE. Drive Operating model further embedding and adherence in the region.

Data Driven Decision-Making: Investigate complex hypotheses, using a wide range of data & analytics to diagnose underlying causes of key functional issues and identify opportunities to enhance employee experience and/or improve service delivery performance. Leverages key insights to contribute to functional strategy that drives functional outcomes.

People Leader: Lead multi geographical team that will provide local market knowledge and functional expertise on the effective Service Delivery enablement of our day to day Hire to Retire processes, Policies and activities - ensuring team objectives are met and contributing to entire GPS and GPO agenda and success. Identifies capability need and drives respective plans, working together with Capability Leader. Role model KC ways of working. Drive Team Engagement and Belonging. Partners with GPS teams to ensure full clarity of scope, project planning and clear communication.

Internal Client Relationship Management: Manage relationships with internal client groups building high levels of professional credibility and mutual trust through effective partnership.

About Us

Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn't exist without talented professionals, like you.

At Kimberly-Clark, you'll be part of the best team committed to driving innovation, growth and impact. We're founded on 150 years of market leadership, and we're always looking for new and better ways to perform – so there's your open door of opportunity. It's all here for you at Kimberly-Clark; you just need to log on

Led by Purpose. Driven by You.

About You

You're driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You're also a college graduate with a degree in marketing, sales, HR, finance, or a related area, authorized to work in the United States, and have at least two years of continuous work experience.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we're constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you'll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you'll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

Experience: 5+ years of Regional experience in HR Operations, Customer Service and Outsourced Service management. Experience in leading teams including remote, stakeholder management.

Organizational Intelligence:Understands how to get things done and move teams and organizational goals forward.Strong problem-solving and decision-making skills.

Business Acumen: Applies knowledge of business and the marketplace to advance the organization's goals. For example, clearly understands how own activities relate to GPO goals.

Ability to Influence : Build rapport, trust, listen, leverage networks, commit and drive action. Effective partnership with GPO

Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems – on Regional functional level. Successful to work effectively within a dynamic and changing environment, adapting at short notice where needed. Resilience, ability to successfully cope with multiple demands.

Technical Expertise: Expert level knowledge and understanding of critical People elements such as compensation management, employment & labor law, User Experience. Expert in ServiceNow, Workday and other GPS systems, Operations processes E2E design and delivery. Expertise in LEAN methodology. Project management, Change management.

Data Acumen: Data analysis and reporting. Draw insights that inform GPS and GPO decision-making to improve employee experience, People Programs and culture. Ensures the appropriate measurements are put in place to monitor progress and impact.

Ensures Accountability: Holds self and others accountable to meet commitments. For example, holds self to high standards and consistently honors policies, procedures, and work requirements. Scrupulously ensures all work is correct.

Drives Engagement: Creates a climate where people are motivated to do their best to help the organization achieve its objectives.

Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Total Benefits

Here are just a few of the benefits you'd enjoy working in this role for Kimberly-Clark. For a complete overview, see

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, check out the careers website. You'll want to review this and come prepared with relevant questions if and when you pass GO and begin interviews.

And finally, the fine print…

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Additional information about the compensation and benefits for this role are available upon request. You may contact or - for assistance. You must include the six digit Job # with your request.

This role is available for local candidates already authorized to work in the role's country only. Kimberly-Clark will not provide relocation support for this role.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

#LI-hybrid

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Join
Auxis
and lead our
HR Services Tower
across Costa Rica, Colombia, and Mexico, serving
Top 500 companies

We are looking for a
motivated and experienced Service Delivery Manager
to drive operational excellence, manage day-to-day HR operations, lead international teams, and ensure world-class service delivery.

What we're looking for:

• 5+ years as a Manager (3+ in Outsourcing or complex organizations)
• 7+ years in HR Service Operations / Hire-to-Retire Shared Services
• Experience leading global service delivery teams and managing SLAs
• Strong understanding of HRIS systems (Workday, Kronos) and CMS (ServiceNow)
• Fluent in English with excellent communication skills
• Strong project management, process improvement, and client-focused mindset
• US Tourist Visa for potential travel

Why join Auxis?

• Lead and develop high-performing international teams
• Drive process improvements and operational excellence
• Impact the HR experience for employees and managers of top clients

If you're ready to take the next step in your HR service leadership career, apply now

Ever feel burnt out by bureaucracy? Us too. That's why we're changing the way we work for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here

Tasks And Responsibilities

• Be responsible for a consistent and accurate database within the organizational management (OM) and data management process.
• Manages the entry and workflow of personnel actions (PA) and organizational management (OM) transactions in HR GHP/SAP for client groups and business areas, such as hire, rehire, promotion, demotion, separations, deceased, assignment / country transfer, cost center changes, position changes, organization unit updates and structure, etc., ensuring alignment with HR process, (leaves, payroll timelines, etc.) programs (benefits, compensation, etc.), data governance, legal guidelines and policies.
• Supports and executes large- and small-scale organizational changes (restructuring, mergers, acquisitions, and divestment).
• Interacts with US HR Operations and HRBP's to collect and manage data to support HR initiatives and programs (i.e. compensation, benefits, etc.).
• Provides detailed simulation testing of GHP/SAP data for system upgrades, new or existing program changes. Assists with test scenarios to identify any errors, issues, or failures to mitigate any future risk.
• Proactively attends training sessions and shares learnings with team through development of process flows and working instructions and information sharing sessions.
• Independently and proactively identify, investigate, develop the plan, and lead the initiation and final solution for process efficiencies.
• Manage the tickets / employee inquiries that come through the ticketing tool.
• Interacts with U.S. HR organization to execute employee lifecycle data changes within the GHP system.
• Collaborates across US HR Ops to ensure data quality to support HR Processes.
• Responsible for ICS/data audit checks to maintain compliance and Quality.

Who You Are

• Bachelor's degree in Business Administration, Human Resources, Computer Science, Information Technology or a related field (desirable).
• At least 1 year of proven experience with HR Data Management administrative processes, ideally in an international environment along with a good knowledge of HR interfaces.
• Comprehensive knowledge of HR Organizational Management and Personnel Data Administration SAP with demonstrated data management experience.
• Strong proficiency in MS Office (Excel) and SAP HR.
• Strong proficiency in SAP HR standard reports and transactions, specifically OM and PA.
• Ability to effectively manage data extraction, analysis of data and creation of data change updates and loads.
• Ability to manage and lead multiple assignments and projects while simultaneously providing exceptional customer support and service.
• High service delivery-attitude and passion for working in an international team.
• Strong networking skills and the ability to interact in a confident manner within the regional and global HR/IT organization.
• Demonstrated networking skills and the ability to interact in a confident manner with stakeholders, preferably in the regional and global HR/IT organization.
• Experience in working in an environment which requires the ability to work well under pressure, meet deadlines, and multi-task.
• Strong self-management, time management and organizational skills and a structured way of working.
• Proven ability to flexibly adapt to changing situations and to act in dynamic and complex surroundings.
• Ability to analyze processes, to identify potential for improvement and to propose innovative and sustainable adaptation to derive.
• Proficiency in written and verbal English language skills (Mandatory), other languages will be appreciated.
• Critical thinking and ability to think "Bigger picture" and understanding impacts.
• Act with the highest respect to data privacy, compliance, and the sharing of HR Data.
• Workday experience is desirable.

What We Offer You

• Hybrid Working Style.
• Full-time employment contract.
• Wide range of development opportunities.
• Competitive salary.
• Attractive benefits package.
• Good working conditions and comfortable working environment.
• The compatibility of family and career is important to us. We support flexible working time models and the option of working from home.

At Bayer we believe in diversity, equity, and inclusion. We aim to create an environment in which everybody can feel authentic, respected, and equally valued. Every day we strive to reflect on our values through our people's unique capabilities, self-experiences, and aspirations. We intentionally seek diversity, to enable our people to bring their fullest potential out and encourage others to likewise do so. Our company wins when we leverage our capabilities to lead the cultural transformation in our business, positively impacting society.

Candidates who meet the requirements based on the job profile will be considered for employment regardless of physical disability, race, color, religion, sex, age, sexual orientation, gender identity and will not be at a disadvantage if unemployed.

Application Period:
09/26/ /05/2025
Reference Code:

Division:
Enabling Functions
Location:
Costa Rica : Heredia : Heredia

Functional Area:
Human Resources
Position Grade:
SS3

Legal Entity:
BBS Costa Rica, SRL
Org.-Unit:
HROP-HRCR Data Foundation NA

Employment Type:
Regular
Work Time:
Full time

Contact Us
Address E-Mail

Heredia, Costa Rica
.COM

Are you a people-focused HR leader with strong knowledge of Costa Rican labor law and a passion for leading high-performing teams? At BMNS SRL, we're seeking an HR Supervisor to lead and oversee our HR operations in Costa Rica. This is a strategic and hands-on leadership role where you'll supervise the local HR team, ensure legal compliance, enhance employee experience, and support regional HR initiatives.

Position Overview:

The HR Supervisor will be responsible for overseeing day-to-day HR functions, providing strategic guidance to managers, ensuring compliance with local labor legislation, and leading talent and organizational development initiatives. This role combines operational excellence with people leadership, playing a key part in driving a strong workplace culture and aligning HR practices with business goals.

Key Duties and Responsibilities:

• Supervise and coach the local HR team, ensuring efficient and compliant HR operations.
• Serve as a strategic advisor to department heads and management on HR matters including employee relations, performance, organizational development, and workforce planning.
• Ensure full compliance with Costa Rican labor laws, staying informed on legal changes and implementing necessary updates.
• Oversee recruitment, onboarding, and offboarding processes with a focus on continuous improvement and employee experience.
• Manage compensation and benefits processes, including salary reviews, market benchmarking, and vendor negotiations.
• Lead the performance management process and support succession planning and talent development efforts.
• Drive internal communication, employee engagement, and wellness initiatives.
• Ensure compliance and accuracy in employee documentation and HRIS systems; support internal/external HR audits.
• Develop and present HR metrics and reports (turnover, absenteeism, headcount, etc.) to guide strategic decision-making.
• Collaborate with external vendors such as legal advisors, insurance providers, and training firms.
• Lead or participate in local and regional HR projects and continuous improvement efforts.

Requirements:

Minimum Requirements:

• Bachelor's degree in Human Resources, Business Administration, Psychology, Law, or a related field.
• 4+ years of progressive HR experience, including at least 2 years in a supervisory or team leadership role.
• Deep and practical understanding of Costa Rican labor law and HR compliance.
• Proven experience handling complex employee relations and disciplinary processes.
• Advanced proficiency in Excel and HR data reporting.
• Strong verbal and written communication in English and Spanish.
• Exceptional interpersonal, leadership, and problem-solving skills.
• Ability to work both strategically and hands-on in a fast-paced environment.
• Willingness to work on-site in Belén de Heredia and travel occasionally in the region.

Preferred Qualifications:

• Prior experience in multinational companies, shared service centers, or BPO environments.
• Familiarity with HRIS platforms.
• Knowledge of labor regulations in other Central American countries.
• Experience leading change management or cultural transformation initiatives.

Key Skills and Competencies:

• Leadership and team management.
• Strong business acumen.
• High emotional intelligence and empathy.
• Effective communication and conflict resolution.
• Results-driven with a focus on continuous improvement.
• Strong organization and time management.
• Ability to handle confidential information with discretion.
• Collaborative, proactive, and adaptable mindset.

Additional Information:

• On-site in La Asunción, Belén de Heredia.
• Monday to Friday, 8:00 a.m. – 5:00 p.m.
• Salary paid in Costa Rican Colón. (CRC)
• Private medical insurance.
• Membership in Solidarist Association.

Join our team If you're ready to take on new challenges and contribute your expertise in a dynamic and professional environment, this is your opportunity.