Account Manager, Amazon Advertising
Hoy
Trabajo visto
Descripción Del Trabajo
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Description
Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on , across our other owned and operated sites, on other high quality sites across the web, and on millions of devices. If you're interested in joining a rapidly growing organization, focused on a video-first strategy to build a unique, world-class advertising group with a relentless focus on the customer, you've come to the right place.
We are looking for a customer obsessed Account Manager to create strong first impressions with first-time advertisers. Account Managers play a critical role in our ability to prioritize both quality and speed to onboard net-new customers. In this role, you will partner closely with the Ad Sales account team to own the pre-launch activities that ensure campaigns and customers are set up for success. This role requires a high level of excellence to ensure our campaigns launch as planned to meet client expectations. This role is highly collaborative, working as an extension of the core account team: Account Executives, Sales Account Managers, and Creative & Campaign Managers.
Key job responsibilities
- Become a knowledgeable partner on Amazon Advertising solutions with revenue experience
- Partner with sales team to create media strategies and drive incremental revenue for advertisers who are new to Amazon Ads
- Manage end-to-end campaign launches including: strategizing and creating initial media plans, forecasting cross-product and cross-channel campaigns for optimal media mix, educating advertisers on creative and ad placement requirements/opportunities, SLAs, and product and budget nuances, and working cross functionally with Sales, Campaign & Creative Managers & Ad Operations to ensure accurate campaign booking and set up.
- Accelerate prospecting of first-time advertisers, owning responses to customers with requests for proposals (RFPs) from the prospecting pipeline
- Support product expansion through cross-channel forecasts and media proposals showcasing optimal media mix
- Provide sales team with support with prospecting new business by providing inventory forecasts across Amazon Ads suite
- Align with customer and sales team on customer KPIs and measurement set-up in order to ensure campaign success
- Partner with sales team to strategically grow accounts with additional spend potential by sending weekly upsells, sharing mid and end of campaign reporting, and owning campaign measurement analyses.
A day in the life
You will earn trust and foster frustration-free advertiser experiences by partnering with Amazon sales teams (AE, Sales AM, and CCM) to create media proposals for advertisers that are new to Amazon Ads. You will strategize and build media plans aimed at helping advertisers grow their business and marketing objectives while upholding our end customers' experience. You will work with internal stakeholders to deliver results that matter to our advertisers for long-term growth. Account Managers create media plans that will meet advertisers campaign goals and KPIs and identify any opportunities for Account Executives to present strategic upsells. You will oversee Amazon first-party and third-party measurement set up pre-launch before transitioning campaigns to Sales Account Managers and CCMs in order to ensure positive customer experience. After campaigns have launched, you will work to strategically grow accounts that have additional spend potential by proactively sharing campaign insights and reporting. The role provides a fast-paced environment that offers team members continual opportunities to learn, be curious and develop their skills.
About The Team
This role may support various categories/verticals based upon the needs of the Mid-Market business. Campaign Account Managers work with AEs, AMs, CCMs, AdOps, Measurement, among other teams to ensure flawless campaign execution.
Basic Qualifications
- 2+ years of digital advertising, sales or account management experience and client-facing role experience
- Experience in Omni-channel marketing, display, over-the-top (OTT), or search marketing
- Experience analyzing data and best practices to assess performance drivers
- Adept at solving problems that span business and technology
- High proficiency in Microsoft Excel
- Ability to convey messages, push-back when required and sustain relationships with internal stakeholders and clients.
Preferred Qualifications
- 3-5 years work experience in Advertising with experience owning Media Buying/Planning across Digital Advertising, eCommerce, and/or Linear Broadcast/Streaming TV focused roles.
- Bachelor's degree in Economics, Marketing, Advertising, Statistics, Engineering or Business
- Excellent organization, relationship-building and communication (written and verbal) skills
- Programmatic strategy and implementation experience
- Proven track record of delivering results and significantly contributing to advertiser revenue growth
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Account Manager, Amazon Advertising
Publicado hace 21 días
Trabajo visto
Descripción Del Trabajo
Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high quality sites across the web, and on millions of devices. If you're interested in joining a rapidly growing organization, focused on a video-first strategy to build a unique, world-class advertising group with a relentless focus on the customer, you've come to the right place.
We are looking for a customer obsessed Account Manager to create strong first impressions with first-time advertisers. Account Managers play a critical role in our ability to prioritize both quality and speed to onboard net-new customers. In this role, you will partner closely with the Ad Sales account team to own the pre-launch activities that ensure campaigns and customers are set up for success. This role requires a high level of excellence to ensure our campaigns launch as planned to meet client expectations. This role is highly collaborative, working as an extension of the core account team: Account Executives, Sales Account Managers, and Creative & Campaign Managers.
Key job responsibilities
- Become a knowledgeable partner on Amazon Advertising solutions with revenue experience
- Partner with sales team to create media strategies and drive incremental revenue for advertisers who are new to Amazon Ads
- Manage end-to-end campaign launches including: strategizing and creating initial media plans, forecasting cross-product and cross-channel campaigns for optimal media mix, educating advertisers on creative and ad placement requirements/opportunities, SLAs, and product and budget nuances, and working cross functionally with Sales, Campaign & Creative Managers & Ad Operations to ensure accurate campaign booking and set up.
- Accelerate prospecting of first-time advertisers, owning responses to customers with requests for proposals (RFPs) from the prospecting pipeline
- Support product expansion through cross-channel forecasts and media proposals showcasing optimal media mix
- Provide sales team with support with prospecting new business by providing inventory forecasts across Amazon Ads suite
- Align with customer and sales team on customer KPIs and measurement set-up in order to ensure campaign success
- Partner with sales team to strategically grow accounts with additional spend potential by sending weekly upsells, sharing mid and end of campaign reporting, and owning campaign measurement analyses.
A day in the life
You will earn trust and foster frustration-free advertiser experiences by partnering with Amazon sales teams (AE, Sales AM, and CCM) to create media proposals for advertisers that are new to Amazon Ads. You will strategize and build media plans aimed at helping advertisers grow their business and marketing objectives while upholding our end customers' experience. You will work with internal stakeholders to deliver results that matter to our advertisers for long-term growth. Account Managers create media plans that will meet advertisers campaign goals and KPIs and identify any opportunities for Account Executives to present strategic upsells. You will oversee Amazon first-party and third-party measurement set up pre-launch before transitioning campaigns to Sales Account Managers and CCMs in order to ensure positive customer experience. After campaigns have launched, you will work to strategically grow accounts that have additional spend potential by proactively sharing campaign insights and reporting. The role provides a fast-paced environment that offers team members continual opportunities to learn, be curious and develop their skills.
About the team
This role may support various categories/verticals based upon the needs of the Mid-Market business. Campaign Account Managers work with AEs, AMs, CCMs, AdOps, Measurement, among other teams to ensure flawless campaign execution.
Basic Qualifications
- 2+ years of digital advertising, sales or account management experience and client-facing role experience
- Experience in Omni-channel marketing, display, over-the-top (OTT), or search marketing
- Experience analyzing data and best practices to assess performance drivers
- Adept at solving problems that span business and technology
- High proficiency in Microsoft Excel
- Ability to convey messages, push-back when required and sustain relationships with internal stakeholders and clients.
Preferred Qualifications
- 3-5 years work experience in Advertising with experience owning Media Buying/Planning across Digital Advertising, eCommerce, and/or Linear Broadcast/Streaming TV focused roles.
- Bachelor's degree in Economics, Marketing, Advertising, Statistics, Engineering or Business
- Excellent organization, relationship-building and communication (written and verbal) skills
- Programmatic strategy and implementation experience
- Proven track record of delivering results and significantly contributing to advertiser revenue growth
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Business Intel Engineer I, Amazon Fresh
Hoy
Trabajo visto
Descripción Del Trabajo
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Description
The Business Intelligence Engineer I will be responsible for designing, developing, and implementing end-to-end automation solutions using programming languages. This role will focus on streamlining and optimizing business intelligence and data reporting processes through the creation of reusable, scalable automation pipelines. The BI Engineer I will collaborate closely with BIE's, PMs, managers and other stakeholders to understand requirements and translate them into efficient, reliable automation workflows.
Basic Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related field
- 1-2 years of experience with SQL
- Understanding of key concepts such as data extraction, ETL processes, data warehousing, and relational databases
- Strong problem-solving skills and ability to work effectively in a team environment
- Excellent communication skills, both written and verbal
- Adaptability and comfort with ambiguous situations
Preferred Qualifications
- Knowledge of Python or similar scripting languages
- Experience with data visualization tools (e.g., AWS QuickSight, Tableau, Power BI)
- Familiarity with cloud-based technologies (e.g., AWS, Azure, GCP)
- Experience with version control systems, particularly Git and GitHub
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Marketing Manager F3RS, Amazon Fresh Grocery Support
Publicado hace 17 días
Trabajo visto
Descripción Del Trabajo
We're seeking a talented Marketing Manager to join our F3RS team. You'll help drive marketing initiatives that enhance customer experience. As a Marketing Manager, you'll execute marketing strategies that bridge the gap between our US stakeholders and Amazon Fresh customers, ensuring seamless experiences across multiple touchpoints. You'll have the opportunity to work on diverse projects that impact both digital and physical retail spaces, ensuring seamless experiences across multiple touchpoints. This role offers the chance to influence how millions of customers discover and engage with Fresh products and services.
The ideal candidate will combine analytical thinking with marketing expertise, showing strong attention to detail while maintaining sight of broader business objectives. You'll be part of a dynamic team that values innovation, customer obsession, and operational excellence.
Key Responsibilities:
- Execute straightforward marketing initiatives to achieve shared goals supporting customer attraction, engagement, and retention for FRESH offerings
- Manage cross-channel marketing tactics and measurement aligned with team goals
- Develop and implement marketing campaigns that enhance the visibility and success of our grocery business
- Monitor and analyze performance metrics for marketing initiatives, providing recommendations for improvement
- Collaborate with cross-functional teams to ensure alignment on marketing objectives and execution
- Create clear, concise documentation for initiative performance and status reporting
- Support the development and optimization of marketing materials and communications
Basic Qualifications:
- Bachelor's degree or equivalent experience
- 3+ years of relevant marketing experience
- Strong analytical skills with proficiency in data analysis and reporting
- Experience with marketing campaign execution and measurement
- Excellence in written and verbal communication
Preferred Qualifications:
- Familiarity with grocery retail or food categories
- Experience with marketing automation tools and content management systems
- Track record of successful cross-functional collaboration
Basic Qualifications
- 2+ years of professional non-internship marketing experience
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience using data and metrics to measure impact and determine improvements
- Experience with onsite marketing, lifecycle marketing and digital advertising
Preferred Qualifications
- Knowledge of HTML, XML, and Excel
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Sr Site Leader, Amazon GenAI Data Serv Ops, AGI-DS Ops
Publicado hace 16 días
Trabajo visto
Descripción Del Trabajo
Amazon is seeking a Senior Site Leader to lead our Amazon General Intelligence Data Services operations in Costa Rica. This is a high-impact leadership role responsible for site strategy, operations delivery, and team development across a large-scale, high-performing organization. The successful candidate will drive productivity, efficiency, and quality of data services that power Amazon's most innovative Gen AI and ML products-most notably Nova, and Alexa+.
Key job responsibilities
- Set and drive the overall site strategy, ensuring effective coordination, service delivery, and operational performance.
- Define team vision and culture, manage individual and team performance goals, and ensure adherence to service levels and schedules to support our Scientists and Customers
- Partner cross-functionally to build input-focused operational plans that align with key business measures.
- Foster a culture of accountability, transparency, and collaboration, with a focus on root-cause problem-solving.
- Advocate for system and process improvements that benefit product teams, stakeholders, and operations.
- Implement bar-raising hiring and development programs, and build clear career paths for site team members.
- Inspire innovation on the front lines, encouraging creative problem solving, ownership, and calculated risk-taking.
- Establish closed-loop feedback mechanisms that empower Data Associates to suggest and influence process improvements.
- Promote a coaching culture, offering both formal and informal development opportunities across the organization.
- Champion diversity and inclusion, ensuring a respectful, responsive, and supportive work environment.
- Deliver continuous improvement across operations, quality, productivity, cost, customer experience, and people metrics.
- Build strong partnerships with internal and external stakeholders to solve pain points and improve the DA experience.
- Drive employee engagement and retention, measured by improvements in attrition and survey results.
About the team
Amazon strives to be the world's most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. The AGI Data Services team is part of Alexa Machine Learning organization that provides speech recognition capabilities for a variety of Amazon products and searches, most visibly, the recently launched Amazon Echo product. We provide secure, flexible, cost effective, and high-quality data labeling services to our customers, that enables them to build advanced ML models.
Basic Qualifications
- MSc in Engineering, Management, or similar fields.
- 10+ years of operations (manufacturing, logistics, services) and people leadership experience, including 3+ years in a senior management role within fast-paced, customer-obsessed environments.
- Proven ability to scale large teams while driving high performance, engagement, and operational excellence.
- Strong strategic planning and execution skills, with experience owning cost centers, leading cross-functional initiatives, and driving process improvements.
- Demonstrated ability to hire, develop, and retain top talent, build succession plans, and foster a culture of accountability and continuous improvement.
- Data-driven decision-maker with excellent communication skills, sound judgment, and a passion for innovation, customer focus, and high standards.
Preferred Qualifications
- MBA or Master's degree in a relevant field.
- Familiarity machine learning.
- Ability to deal with ambiguity and adapt to change quickly.
- Lean Six Sigma Black Belt certified
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Customer Service
Hoy
Trabajo visto
Descripción Del Trabajo
Customer Service Representative – Entry Level
Location: Heredia, Costa Rica
Job Type: Full-time, on site position.
Job Summary:
We are looking for a Customer Service Representative to join our team. This entry-level role is ideal for individuals with strong communication skills and a customer-oriented mindset. The ideal candidate should have an intermediate to advanced level of English and be comfortable handling customer inquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
- Assist customers with product or service-related questions, troubleshooting issues, and providing accurate information.
- Process orders, returns, and exchanges efficiently.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to ensure timely resolution of customer concerns.
- Follow company guidelines and policies to provide excellent service.
- Identify opportunities to improve customer satisfaction and escalate issues when necessary.
Requirements:
- English level: Intermediate to Advanced (spoken and written).
- Previous customer service experience is a plus but not required.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Problem-solving skills and attention to detail.
- Basic computer skills.
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Customer Service Administrator
Hoy
Trabajo visto
Descripción Del Trabajo
Función Principal
Customer Service Administrator:
Responsable de responder a consultas y quejas de los clientes. Atiende e inicia una variedad de comunicaciones en tiempo real, tanto entrantes como salientes, basadas en voz para apoyar el servicio al cliente, principalmente en la toma y seguimiento de pedidos.
Perfil Requerido
Grado académico:
Secundaria completa.
Nivel de inglés:
Avanzado tanto oral como escrito (aprobar prueba escrita o certificado que lo respalde)
Experiencia mínima:
2 años
Experiencia específica:
- Experiencia en call center o centros de servicios compartidos
- Manejo de herramientas MRP (SAP/Oracle)
- Sistemas CRM
Conocimientos técnicos:
- Manejo del paquete de Office
- Conocimiento de Excel intermedio
- Manejo del sistema Oracle
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Acerca de lo último Amazon Empleos en Heredia !
Customer Service Agent
Hoy
Trabajo visto
Descripción Del Trabajo
Now Hiring: Bilingual Customer Service Agent
Location: AFZ, Heredia, Costa Rica | Fully On-site
(Free transportation)
Full-time | Indefinite-Term Contract | 2 Consecutive weekdays Off
Key Responsibilities
- Handle
inbound calls
with a focus on first-call resolution - Troubleshoot platform-related issues (e.g. credit applications, account access, payment arrangements)
- Guide users through app features and resolve general inquiries
Requirements
- English–Spanish bilingual (≥80%)
– strong oral and written communication skills - 1+ year
of experience in customer service or high-volume call centers - High school diploma required
Must be available for a
flexible schedule
, including weekends
Apply now
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Customer Service Supervisor
Hoy
Trabajo visto
Descripción Del Trabajo
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Position Summary:
An outstanding opportunity has presented itself for a Supervisor, Customer Service in our Information Technology sector at our Shared Service Center in Costa Rica. This stimulating role is perfect for a driven leader with demonstrated experience in leading a team within a dynamic, customer-focused atmosphere. This position ensures immense career growth potential and the opportunity to implement effective strategies that align with our overall business goals to cultivate growth and customer dedication.
Key Responsibilities:
- Lead a team of customer service representatives in complex administration tasks, order management, quotations, master data, and invoicing.
- Ensure the success of daily team operations.
- Solve complex customer needs and handle user problems by coordinating with other teams.
- Communicate cross-functionally with departments such as Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing, and Quality Systems.
- Ensure Key Performance Metrics for Customer Services are met.
- Support strategies to foster customer dedication and achieve high customer happiness scores.
- Collaborate with Sales to improve the customer experience by providing appropriate mentorship.
- Lead key projects to support local and corporate initiatives.
- Identify and implement improvement opportunities in systems, processes, and tools.
- Coordinate the management of customer-related data within ERP systems.
- Lead cross-training and support initiatives to meet business demands.
- Stabilize the Operations Teams to reduce attrition rates.
- Boost team seniority through effective one-on-one coaching and mentoring.
Skills:
- Demonstrated skills in people management and development.
- Experience in supporting efficiency and productivity projects.
- Excellent written and oral communication skills.
- Ability to interface effectively with internal and external customers.
- Strong results focus and attention to detail.
- Proficiency with systems, including Outlook, PowerPoint, and Excel.
- Good organizational skills and the ability to use initiative and collaborate within a team.
- Ability to handle confidential and proprietary information.
- Excellent analytical and presentation skills.
- Task-focused with enthusiasm and a flexible approach.
Experience:
- Minimum of 3+ years of customer service leadership experience, preferably in a shared services environment.
- Experience with ERP systems.
- Bachelor's degree from a four-year college or university or equivalent work experience.
Working Conditions:
- This position requires repetitive typing and regular use of a computer with multiple displays.
- Physical demands are typical of an office environment.
- Thermo Fisher Scientific is committed to hiring a diverse and inclusive workforce.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
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Customer Service Analyst
Hoy
Trabajo visto
Descripción Del Trabajo
We are seeking a Customer Service Analyst to join our team and help us deliver exceptional experiences to our clients. This role combines analytical thinking with a strong customer-centric mindset, ensuring efficient support operations and data-driven improvements.
Key Responsibilities:
- Handle customer inquiries and escalations with professionalism and empathy.
- Maintain accurate documentation of customer interactions and system updates.
- Prepare reports and dashboards to track service performance and customer feedback.
- Collaborate with cross-functional teams to optimize the customer journey.
- Support the implementation of service process improvements and automation initiatives.
Qualifications & Skills:
- A high level of English proficiency (at least B2 level, both written and spoken) is required and will be tested.
- Preferably currently pursuing a degree in Business Administration, Communications, Industrial Engineering, or a related field.
- Interest or basic knowledge in customer service, data analysis, or CRM systems is an advantage.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication abilities.
- Organized, proactive, and eager to learn.
- Enjoys teamwork and collaboration.
What We Offer:
- A collaborative and supportive work environment.
- Opportunities for professional growth and development.
- Competitive compensation.
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