Visual Designer, Amazon Ads
San Jose, Heredia
Amazon Support Services Costa Rica SRL
Hoy
Trabajo visto
Descripción Del Trabajo
3+ years of design experience.
- Bachelor’s or a higher degree in Visual Communications/Advertising Design/Graphic Design.
- Strong time management skills and the ability to deal with ambiguity, self-prioritize, multi-task and meet tight deadlines.
- Mastery of the principles of design, color theory, typography and graphics file creation optimized for digital media.
- Knowledge of marketing fundamentals and ability to implement them to create dynamic advertising or shopping solutions.
- Ability to interact at all levels of the company and with external parties in a professional manner, maintaining effective written and verbal communication skills in English.
- Exceptional computer skills using Adobe Creative Cloud (InDesign, Illustrator, Photoshop, Acrobat), other graphic programs and Microsoft Office.
The Amazon Ads Design, Concept & Production (DCP) Team is seeking a skillful, customer-obsessed Visual Designer to create brand-focused digital advertising that's displayed across Amazon sites, Amazon devices and external sites. As a Visual Designer on the DCP team, you are passionate about delivering world-class graphic solutions to worldwide top advertisers. You are both imaginative and pragmatic, feeling comfortable delivering exceptional creatives in a fast-paced environment. You will collaborate with global partners and stakeholders to meet brand's expectations, while advocating for the best possible end-customer experience.
Additionally, you have a keen eye for detail, a self-starter attitude and an excellent ability to communicate. An online portfolio and previous design experience are required.
If all of the above resonates with your experience, let’s talk!
Key job responsibilities
- Design creative executions including but not limited to off/on-site banners, and Amazon-owned devices brand and ad placements, maintaining high productivity, quality standards and meeting turnaround time targets.
- Ensure design requirements are met in adherence with product specs, policies and creative guidelines.
- Optimize digital images for web, mobile, big screen and other devices.
- Propose user-centered designs by integrating style guides, creativity, customer feedback, site metrics, and usability findings.
- Work with a multi-disciplinary team to contribute to evaluate the feasibility of proposed solutions.
- Help ensure quality control, while working closely with marketing stakeholders, design peers and quality specialist.
- Exhibit an ability to follow creative lead as expected, and also contribute to push the creative envelope in a constructive, memorable way with the customer in mind.
- Act as an expert for one or more design categories, helping resolve customer queries, troubleshooting when needed, as well as training and mentoring new employees.
- Be able to incorporate an analytical and strategical thinking in a design role.
About the team
San Jose, H, CRI
- Experience creating a design style guide, training content or design template.
- Demonstrated experience in driving process improvements that had measurable impact, with proven examples of design problem-solving, impacting team or program business goals.
- Experience in Digital Marketing
- Previous work experience in a fast-paced environment, with demonstrated experience of having high adaptability.
- Bachelor’s or a higher degree in Visual Communications/Advertising Design/Graphic Design.
- Strong time management skills and the ability to deal with ambiguity, self-prioritize, multi-task and meet tight deadlines.
- Mastery of the principles of design, color theory, typography and graphics file creation optimized for digital media.
- Knowledge of marketing fundamentals and ability to implement them to create dynamic advertising or shopping solutions.
- Ability to interact at all levels of the company and with external parties in a professional manner, maintaining effective written and verbal communication skills in English.
- Exceptional computer skills using Adobe Creative Cloud (InDesign, Illustrator, Photoshop, Acrobat), other graphic programs and Microsoft Office.
The Amazon Ads Design, Concept & Production (DCP) Team is seeking a skillful, customer-obsessed Visual Designer to create brand-focused digital advertising that's displayed across Amazon sites, Amazon devices and external sites. As a Visual Designer on the DCP team, you are passionate about delivering world-class graphic solutions to worldwide top advertisers. You are both imaginative and pragmatic, feeling comfortable delivering exceptional creatives in a fast-paced environment. You will collaborate with global partners and stakeholders to meet brand's expectations, while advocating for the best possible end-customer experience.
Additionally, you have a keen eye for detail, a self-starter attitude and an excellent ability to communicate. An online portfolio and previous design experience are required.
If all of the above resonates with your experience, let’s talk!
Key job responsibilities
- Design creative executions including but not limited to off/on-site banners, and Amazon-owned devices brand and ad placements, maintaining high productivity, quality standards and meeting turnaround time targets.
- Ensure design requirements are met in adherence with product specs, policies and creative guidelines.
- Optimize digital images for web, mobile, big screen and other devices.
- Propose user-centered designs by integrating style guides, creativity, customer feedback, site metrics, and usability findings.
- Work with a multi-disciplinary team to contribute to evaluate the feasibility of proposed solutions.
- Help ensure quality control, while working closely with marketing stakeholders, design peers and quality specialist.
- Exhibit an ability to follow creative lead as expected, and also contribute to push the creative envelope in a constructive, memorable way with the customer in mind.
- Act as an expert for one or more design categories, helping resolve customer queries, troubleshooting when needed, as well as training and mentoring new employees.
- Be able to incorporate an analytical and strategical thinking in a design role.
About the team
San Jose, H, CRI
- Experience creating a design style guide, training content or design template.
- Demonstrated experience in driving process improvements that had measurable impact, with proven examples of design problem-solving, impacting team or program business goals.
- Experience in Digital Marketing
- Previous work experience in a fast-paced environment, with demonstrated experience of having high adaptability.
Lo sentimos, este trabajo no está disponible en su región
0
Account Representative , Amazon Business Seller
San Jose, Heredia
Amzn Support Srvcs Costa Rica
Hoy
Trabajo visto
Descripción Del Trabajo
2+ years sales experience
- Proficiency on English Language (Written and spoken)
- Proven experience owning and building a plan for success
- Experience on leading customer engagements via consultative and solution based selling
Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide. Are you ready for the next step in your career building on your skills as a leader, innovator, and collaborator? Are you ready to work with colleagues that will inspire and challenge you to have fun, work hard and make history? Are you ready to help unlock a $2 trillion (yes trillion) business opportunity for Amazon? We may have a role for youThe Amazon Business (AB) Seller team is driving the next wave of growth for our Business Customers' purchasing needs, by innovating across a broad spectrum of functions including expanding our selection, offering everyday low prices, improving the world-class delivery, and providing exceptional convenience. We are disrupting the status quo by delivering new, efficient purchasing solutions to individual proprietors, to small-medium businesses, to global organizations (and everything in between). In this role you will be working with Sellers to broaden our selection of items in the AB marketplace. Focusing on the depth and breadth of selection you will work with a moderate volume of AB Sellers to drive the business forward and maximize each opportunity. As a valued contributor and business owner, the expectation is you handle each account with care and consideration. You make the right decisions in a timely manner and utilize the resources you have around you as an Amazonian. Key job responsibilities Meet or exceed team quotas, revenue targets, feature adoption goals, and operational metrics Develop and execute cross-functional concepts for major new Go To Market (GTM) capabilities, such as in pricing, leveraging Seller supply chain capabilities, or major seller partnerships, and work cross-functionally to implement these breakthrough ideas Work with category, product, marketing, operations, and lead generation teams to optimize new B2B seller recruitment and existing seller performance improvement Utilize CRM tools such as Salesforce and business intelligence dashboards to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals
- BA/BS degree preferred.
- 2+ years of successful business-to-business (B2B) sales and management experience
- Proven ability to execute and exceed on all core goals and secondary KPI's
- Proficiency on English Language (Written and spoken)
- Proven experience owning and building a plan for success
- Experience on leading customer engagements via consultative and solution based selling
Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide. Are you ready for the next step in your career building on your skills as a leader, innovator, and collaborator? Are you ready to work with colleagues that will inspire and challenge you to have fun, work hard and make history? Are you ready to help unlock a $2 trillion (yes trillion) business opportunity for Amazon? We may have a role for youThe Amazon Business (AB) Seller team is driving the next wave of growth for our Business Customers' purchasing needs, by innovating across a broad spectrum of functions including expanding our selection, offering everyday low prices, improving the world-class delivery, and providing exceptional convenience. We are disrupting the status quo by delivering new, efficient purchasing solutions to individual proprietors, to small-medium businesses, to global organizations (and everything in between). In this role you will be working with Sellers to broaden our selection of items in the AB marketplace. Focusing on the depth and breadth of selection you will work with a moderate volume of AB Sellers to drive the business forward and maximize each opportunity. As a valued contributor and business owner, the expectation is you handle each account with care and consideration. You make the right decisions in a timely manner and utilize the resources you have around you as an Amazonian. Key job responsibilities Meet or exceed team quotas, revenue targets, feature adoption goals, and operational metrics Develop and execute cross-functional concepts for major new Go To Market (GTM) capabilities, such as in pricing, leveraging Seller supply chain capabilities, or major seller partnerships, and work cross-functionally to implement these breakthrough ideas Work with category, product, marketing, operations, and lead generation teams to optimize new B2B seller recruitment and existing seller performance improvement Utilize CRM tools such as Salesforce and business intelligence dashboards to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals
- BA/BS degree preferred.
- 2+ years of successful business-to-business (B2B) sales and management experience
- Proven ability to execute and exceed on all core goals and secondary KPI's
Lo sentimos, este trabajo no está disponible en su región
1
Account Representative , Amazon Business Seller Assist
San Jose, Heredia
Amazon
Publicado hace 19 días
Trabajo visto
Descripción Del Trabajo
Description
Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.
Are you ready for the next step in your career building on your skills as a leader, innovator, and collaborator? Are you ready to work with colleagues that will inspire and challenge you to have fun, work hard and make history? Are you ready to help unlock a $2 trillion (yes trillion) business opportunity for Amazon? We may have a role for you.
The Amazon Business (AB) Seller team is driving the next wave of growth for our Business Customers' purchasing needs, by innovating across a broad spectrum of functions including expanding our selection, offering everyday low prices, improving the world-class delivery, and providing exceptional convenience. We are disrupting the status quo by delivering new, efficient purchasing solutions to individual proprietors, to small-medium businesses, to global organizations (and everything in between).
In this role you will be working with Sellers to broaden our selection of items in the AB marketplace. Focusing on the depth and breadth of selection you will work with a moderate volume of AB Sellers to drive the business forward and maximize each opportunity. As a valued contributor and business owner, the expectation is you handle each account with care and consideration. You make the right decisions in a timely manner and utilize the resources you have around you as an Amazonian.
Key job responsibilities
Meet or exceed team quotas, revenue targets, feature adoption goals, and operational metrics
Develop and execute cross-functional concepts for major new Go To Market (GTM) capabilities, such as in pricing, leveraging Seller supply chain capabilities, or major seller partnerships, and work cross-functionally to implement these breakthrough ideas
Work with category, product, marketing, operations, and lead generation teams to optimize new B2B seller recruitment and existing seller performance improvement
Utilize CRM tools such as Salesforce and business intelligence dashboards to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals
Basic Qualifications
- 2+ years sales experience
- Proficiency on English Language (Written and spoken)
- Proven experience owning and building a plan for success
- Experience on leading customer engagements via consultative and solution based selling
Preferred Qualifications
- BA/BS degree preferred.
- 2+ years of successful business-to-business (B2B) sales and management experience
- Proven ability to execute and exceed on all core goals and secondary KPI's
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.
Are you ready for the next step in your career building on your skills as a leader, innovator, and collaborator? Are you ready to work with colleagues that will inspire and challenge you to have fun, work hard and make history? Are you ready to help unlock a $2 trillion (yes trillion) business opportunity for Amazon? We may have a role for you.
The Amazon Business (AB) Seller team is driving the next wave of growth for our Business Customers' purchasing needs, by innovating across a broad spectrum of functions including expanding our selection, offering everyday low prices, improving the world-class delivery, and providing exceptional convenience. We are disrupting the status quo by delivering new, efficient purchasing solutions to individual proprietors, to small-medium businesses, to global organizations (and everything in between).
In this role you will be working with Sellers to broaden our selection of items in the AB marketplace. Focusing on the depth and breadth of selection you will work with a moderate volume of AB Sellers to drive the business forward and maximize each opportunity. As a valued contributor and business owner, the expectation is you handle each account with care and consideration. You make the right decisions in a timely manner and utilize the resources you have around you as an Amazonian.
Key job responsibilities
Meet or exceed team quotas, revenue targets, feature adoption goals, and operational metrics
Develop and execute cross-functional concepts for major new Go To Market (GTM) capabilities, such as in pricing, leveraging Seller supply chain capabilities, or major seller partnerships, and work cross-functionally to implement these breakthrough ideas
Work with category, product, marketing, operations, and lead generation teams to optimize new B2B seller recruitment and existing seller performance improvement
Utilize CRM tools such as Salesforce and business intelligence dashboards to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals
Basic Qualifications
- 2+ years sales experience
- Proficiency on English Language (Written and spoken)
- Proven experience owning and building a plan for success
- Experience on leading customer engagements via consultative and solution based selling
Preferred Qualifications
- BA/BS degree preferred.
- 2+ years of successful business-to-business (B2B) sales and management experience
- Proven ability to execute and exceed on all core goals and secondary KPI's
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Lo sentimos, este trabajo no está disponible en su región
2
Pricing Selection Analyst, Amazon Business- Spend
San Jose, Heredia
Amzn Support Srvcs Costa Rica
Hoy
Trabajo visto
Descripción Del Trabajo
2+ years’ experience analyzing and processing data and reporting such as pivot tables, macros, v-lookup, etc.
- 2+ years’ experience working with operations process and managing incidents and escalations.
- Intermediate to Advanced MS Excel
- Proficiency in English Language (written and verbal).
- Proven experience working around improvement opportunities to determine qualitative and quantitative analysis for the business
Join the Amazon Business Team as a Pricing Selection Analyst and play a crucial role in driving business growth and revenue by providing expert product selection and pricing guidance to our customers. In this exciting role, you will have the opportunity to ensure a seamless transition to purchasing on Amazon Business by offering competitive selection, pricing, and availability options.
As a Pricing Selection Analyst on the Spend Evaluation team, you will be part of a rapidly expanding team that is making a significant impact on the business world. With over $10 billion in annual sales and serving millions of private and public-sector organizations in eight countries, Amazon Business is quickly becoming the go-to solution for organizations looking for increased transparency, streamlined purchasing, and better control over their business spending.
Key job responsibilities
As a Pricing Selection Analyst, you will be having the opportunity to:
- Explore customer spend data in-depth to gain valuable insights
- Collaborate closely with sales to gain a thorough understanding of customer objectives
- Drive process improvement and enhance the customer experience by leveraging data and insights to inform the internal team
- Perform qualitative and quantitative analysis to provide valuable recommendations for the business and drive growth.
- Advanced MS Excel
- Knowledgeable with SQL
- B2B Catalog Experience
- 2+ years’ experience working with operations process and managing incidents and escalations.
- Intermediate to Advanced MS Excel
- Proficiency in English Language (written and verbal).
- Proven experience working around improvement opportunities to determine qualitative and quantitative analysis for the business
Join the Amazon Business Team as a Pricing Selection Analyst and play a crucial role in driving business growth and revenue by providing expert product selection and pricing guidance to our customers. In this exciting role, you will have the opportunity to ensure a seamless transition to purchasing on Amazon Business by offering competitive selection, pricing, and availability options.
As a Pricing Selection Analyst on the Spend Evaluation team, you will be part of a rapidly expanding team that is making a significant impact on the business world. With over $10 billion in annual sales and serving millions of private and public-sector organizations in eight countries, Amazon Business is quickly becoming the go-to solution for organizations looking for increased transparency, streamlined purchasing, and better control over their business spending.
Key job responsibilities
As a Pricing Selection Analyst, you will be having the opportunity to:
- Explore customer spend data in-depth to gain valuable insights
- Collaborate closely with sales to gain a thorough understanding of customer objectives
- Drive process improvement and enhance the customer experience by leveraging data and insights to inform the internal team
- Perform qualitative and quantitative analysis to provide valuable recommendations for the business and drive growth.
- Advanced MS Excel
- Knowledgeable with SQL
- B2B Catalog Experience
Lo sentimos, este trabajo no está disponible en su región
3
Campaign & Creative Manager I, Amazon Advertising
San Jose, Heredia
Amazon Support Services Costa Rica SRL
Hoy
Trabajo visto
Descripción Del Trabajo
2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
- Experience in sales or account management
- Advertising studies or related experience.
At Amazon Advertising, we sit at the intersection of advertising and eCommerce. With millions of customers visiting us every day to find, discover, and buy products, we believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We strive to make advertising relevant so that customers welcome it - across Amazon’s ecosystem of mobile and desktop websites, proprietary devices, and Amazon Advertising. If you’re interested in innovative advertising solutions with a relentless focus on the customer, you’ve come to the right place!
Key job responsibilities
- Project managing the execution of advertising campaigns with internal Design, AdOps, Quality Assurance and various account teams.
- Manage the troubleshooting of issues as surfaced during the campaign life-cycle.
- Dive deep on data to develop and manage process and product improvement projects with internal stakeholders to improve cross-vertical/cross-locale efficiencies.
- Manage end-to-end campaigns for specific areas of business.
- Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per standard operating procedures (SOP) and SLA.
- Follow established SOPs, and invent and simplify when needed.
- Meets business metrics and goals, i.e., and service level agreements (SLAs) production, and quality targets.
- Maintains records of day-to-day work by updating trackers or workflow tools.
A day in the life
You will earn trust and foster frustration-free advertiser experiences through seamless project management of campaigns aimed at helping advertisers grow their business and marketing objectives while upholding our end customers’ experience. You will work with internal stakeholders to deliver results that matter to our advertisers for long-term growth. Campaign & Creative Managers provide efficient and accurate campaign management while identifying opportunities to continuously improve our workflows and implement best practices across teams. This means diving deep on campaign management workflow improvements, analyzing defects and developing programs to fix root causes, and developing scalable mechanisms to deliver results. The role provides a fast-paced environment that offers team members continual opportunities to learn, be curious and develop their skills.
About the team
This role may support various categories/verticals based upon the needs of the business. Campaign & Creative Managers (CCM's) work with advertisers, AEs, AMs, AdOps, Design, among other teams to ensure flawless campaign delivery.
San Jose, H, CRI
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
- Experience in sales or account management
- Advertising studies or related experience.
At Amazon Advertising, we sit at the intersection of advertising and eCommerce. With millions of customers visiting us every day to find, discover, and buy products, we believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We strive to make advertising relevant so that customers welcome it - across Amazon’s ecosystem of mobile and desktop websites, proprietary devices, and Amazon Advertising. If you’re interested in innovative advertising solutions with a relentless focus on the customer, you’ve come to the right place!
Key job responsibilities
- Project managing the execution of advertising campaigns with internal Design, AdOps, Quality Assurance and various account teams.
- Manage the troubleshooting of issues as surfaced during the campaign life-cycle.
- Dive deep on data to develop and manage process and product improvement projects with internal stakeholders to improve cross-vertical/cross-locale efficiencies.
- Manage end-to-end campaigns for specific areas of business.
- Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per standard operating procedures (SOP) and SLA.
- Follow established SOPs, and invent and simplify when needed.
- Meets business metrics and goals, i.e., and service level agreements (SLAs) production, and quality targets.
- Maintains records of day-to-day work by updating trackers or workflow tools.
A day in the life
You will earn trust and foster frustration-free advertiser experiences through seamless project management of campaigns aimed at helping advertisers grow their business and marketing objectives while upholding our end customers’ experience. You will work with internal stakeholders to deliver results that matter to our advertisers for long-term growth. Campaign & Creative Managers provide efficient and accurate campaign management while identifying opportunities to continuously improve our workflows and implement best practices across teams. This means diving deep on campaign management workflow improvements, analyzing defects and developing programs to fix root causes, and developing scalable mechanisms to deliver results. The role provides a fast-paced environment that offers team members continual opportunities to learn, be curious and develop their skills.
About the team
This role may support various categories/verticals based upon the needs of the business. Campaign & Creative Managers (CCM's) work with advertisers, AEs, AMs, AdOps, Design, among other teams to ensure flawless campaign delivery.
San Jose, H, CRI
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms
Lo sentimos, este trabajo no está disponible en su región
4
Team Manager, Amazon Artificial General Intelligence (AGI)
Heredia, Heredia
Amazon
Publicado hace 23 días
Trabajo visto
Descripción Del Trabajo
Description
Join the Frontline of AI and Machine Learning!
Are you passionate about shaping the future of artificial intelligence? Our innovative team is at the vanguard of machine learning technology, delivering high-quality data solutions that power the next generation of AI models. We're revolutionizing user experiences through advanced Machine Learning (ML) applications.
Key job responsibilities
We're looking for a forward-thinking Team Manager to lead our operations in Speech and Language Solutions (SLS). In this role, as Team Manager, your key responsibilities will be:
- Manages team size of approximately 25 ML Data Associates.
- Responsible for known SLAs and task completion targets (within provided capacity) for specific customers, workflows and delivery priorities.
- Ensures ML data workflows are quality compliant. Analyzes ML data, tickets, productivity and efficiency metrics. Highlights trends, gaps, etc. Provides status reports.
- Identifies risks and ensures escalations reach the right people. Adherence to confidentiality and compliance requirements.
- Liaise with Program Management and other global operations team leads to managing risks & proposing mitigation strategies.
- Provide regular, formal & informal feedback/coaching direct reports on demonstrating leadership principles in their role.
- Identify and help implement process-related improvement using methodologies such as Kaizen, Six Sigma, or Lean.
- Presents data in business meetings/reviews.
- Demonstrated passion for delivering a positive customer experience and maintain composure in ambiguous and difficult situations.
- Communicate effectively in Spanish and English.
If you're ready to make a significant impact in the world of AI and lead a team on the Frontline of Speech and Language Technology, we want to hear from you. Join us in shaping the future of artificial intelligence!
Basic Qualifications
- Bachelor's degree in a relevant field, such as Business Administration, Computer Science, Engineering, Social Sciences, Education, Translation and Interpretation, Communication or advanced college education or experience in a Leadership or related position with management.
- 2+ years of demonstrated people management/ leadership role with 15-20 direct reports on any organization within Amazon.
- Strong proficiency in English and Spanish across verbal, written, reading, and comprehension skills.
- Demonstrated people management/ leadership role with 15-20 direct reports.
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
- Experience in managing process and operational escalations.
- Microsoft Office proficiency and ability to pull data from numerous databases and perform analysis as needed.
- Organizational skills with exceptional follow-through and attention to detail. - Demonstrated adaptability to a constant and fast paced environment.
- Remarkable analytical, problem solving, logical reasoning and people skills.
- Excellent communication, strong organizational skills and very detail oriented.
Preferred Qualifications
- Experience with process improvement/quality control tools and methods.
- Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues.
- Strong proficiency in Portuguese across verbal, written, reading, and comprehension skills.
- Strong interest in hiring and developing people in their respective roles.
- Leadership experience in coaching and performance management.
- Experience with aspects of speech and language technology, Machine Learning, and Large Language Models. - Demonstrated experience leading AI/AGI initiatives at a supervisory level
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Join the Frontline of AI and Machine Learning!
Are you passionate about shaping the future of artificial intelligence? Our innovative team is at the vanguard of machine learning technology, delivering high-quality data solutions that power the next generation of AI models. We're revolutionizing user experiences through advanced Machine Learning (ML) applications.
Key job responsibilities
We're looking for a forward-thinking Team Manager to lead our operations in Speech and Language Solutions (SLS). In this role, as Team Manager, your key responsibilities will be:
- Manages team size of approximately 25 ML Data Associates.
- Responsible for known SLAs and task completion targets (within provided capacity) for specific customers, workflows and delivery priorities.
- Ensures ML data workflows are quality compliant. Analyzes ML data, tickets, productivity and efficiency metrics. Highlights trends, gaps, etc. Provides status reports.
- Identifies risks and ensures escalations reach the right people. Adherence to confidentiality and compliance requirements.
- Liaise with Program Management and other global operations team leads to managing risks & proposing mitigation strategies.
- Provide regular, formal & informal feedback/coaching direct reports on demonstrating leadership principles in their role.
- Identify and help implement process-related improvement using methodologies such as Kaizen, Six Sigma, or Lean.
- Presents data in business meetings/reviews.
- Demonstrated passion for delivering a positive customer experience and maintain composure in ambiguous and difficult situations.
- Communicate effectively in Spanish and English.
If you're ready to make a significant impact in the world of AI and lead a team on the Frontline of Speech and Language Technology, we want to hear from you. Join us in shaping the future of artificial intelligence!
Basic Qualifications
- Bachelor's degree in a relevant field, such as Business Administration, Computer Science, Engineering, Social Sciences, Education, Translation and Interpretation, Communication or advanced college education or experience in a Leadership or related position with management.
- 2+ years of demonstrated people management/ leadership role with 15-20 direct reports on any organization within Amazon.
- Strong proficiency in English and Spanish across verbal, written, reading, and comprehension skills.
- Demonstrated people management/ leadership role with 15-20 direct reports.
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
- Experience in managing process and operational escalations.
- Microsoft Office proficiency and ability to pull data from numerous databases and perform analysis as needed.
- Organizational skills with exceptional follow-through and attention to detail. - Demonstrated adaptability to a constant and fast paced environment.
- Remarkable analytical, problem solving, logical reasoning and people skills.
- Excellent communication, strong organizational skills and very detail oriented.
Preferred Qualifications
- Experience with process improvement/quality control tools and methods.
- Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues.
- Strong proficiency in Portuguese across verbal, written, reading, and comprehension skills.
- Strong interest in hiring and developing people in their respective roles.
- Leadership experience in coaching and performance management.
- Experience with aspects of speech and language technology, Machine Learning, and Large Language Models. - Demonstrated experience leading AI/AGI initiatives at a supervisory level
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Lo sentimos, este trabajo no está disponible en su región
5
Ml Data Associate-i (S), Amazon Data Services
Heredia, Heredia
Amazon Support Services Costa Rica SRL
Hoy
Trabajo visto
Descripción Del Trabajo
Speak, write, and read fluently in English
- Speak, write, and read fluently in Spanish
- Comfortable working with speech from various dialects and accents of one or more of the following regional languages: United States of America
- Business proficiency (B2+) in English language.
- High-School or equivalent diploma.
- Excellent computer skills, including MS Office and web interfaces.
Have you always wanted to be a part of something bigger? Something that charts a course to the future? Do you want to see the work you do make a change in the world of tomorrow? Do you thrive on solving problems, spotting patterns and working in an ever-changing environment?
AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. That is why, Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses.
We are looking for Data Associates, who just don’t think out of the box, but make the box they are in even “Bigger”. We want to inflate the scope of thinking, dive into the abyss of knowledge and exhume the pearls of creativity. The future is now, do you want to be a part of it? Then read on!
Key job responsibilities
- Work with a range of different types of data including but not limited to text, speech, image, audio and video.
- Maintain confidentiality and follow all applicable Amazon policies for securing confidential information.
- Deliver high-quality data, using guidelines provided to meet our KPIs, and using in-house tools and software.
- Creative thinking and excellent written communication skills. Attention to details and ability to adapt to dynamic changes.
- Proactivity in identifying issues with efficiency and accuracy.
- Work on testing for workflow or feature launches if required.
- Show Ownership and initiative when providing feedback for improvements to existing tooling that can increase the amount and quality of the data we process - we believe every ground-breaking change starts with a small idea!
A day in the life
We are looking for a Data Associate (DA) to undertake the task of foundational labeling functions, such as dialogue evaluation on speech & text data, to assess and improve performance in everyday situations.
To make a mark, one needs to be an expert, your adaptability, focus, and attention to detail in a dynamic need to be unparalleled. To pride yourself on your ability to recognize issues, not succumb to pressure, but come up with an elegant and innovative solution to tackle any hurdle from the goal while working on multi-data modalities.
You will be a part of a diverse team with the shared vision to make huge strides in the world of technology and the way we use Artificial Intelligence. An inner drive, individuality, and a creative mind are extremely beneficial.
About the team
The team works strictly in the office Monday through Friday with an eight-hour shift and two breaks half an hour each. We are constantly looking for ways to improve our capabilities and deliver the best product possible. Diverse team, regular meetings, trainings, and Amazon events throughout the year await you.
Heredia, H, CRI
- Bachelor’s degree in a relevant field or equivalent professional experience
- Experience working with speech or language data, including experience with annotation, and other forms of data markup
- Typing speed at 50 WPM or above
- Eye for detail and ability to pivot from one category of requirement to another instantaneously
- Research skills to navigate and synthesize multiple resources; understanding of basic academic integrity, i.e. plagiarism
- To be flexible in work timing and be ready at hand to meet delivery targets
- Speak, write, and read fluently in Spanish
- Comfortable working with speech from various dialects and accents of one or more of the following regional languages: United States of America
- Business proficiency (B2+) in English language.
- High-School or equivalent diploma.
- Excellent computer skills, including MS Office and web interfaces.
Have you always wanted to be a part of something bigger? Something that charts a course to the future? Do you want to see the work you do make a change in the world of tomorrow? Do you thrive on solving problems, spotting patterns and working in an ever-changing environment?
AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. That is why, Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses.
We are looking for Data Associates, who just don’t think out of the box, but make the box they are in even “Bigger”. We want to inflate the scope of thinking, dive into the abyss of knowledge and exhume the pearls of creativity. The future is now, do you want to be a part of it? Then read on!
Key job responsibilities
- Work with a range of different types of data including but not limited to text, speech, image, audio and video.
- Maintain confidentiality and follow all applicable Amazon policies for securing confidential information.
- Deliver high-quality data, using guidelines provided to meet our KPIs, and using in-house tools and software.
- Creative thinking and excellent written communication skills. Attention to details and ability to adapt to dynamic changes.
- Proactivity in identifying issues with efficiency and accuracy.
- Work on testing for workflow or feature launches if required.
- Show Ownership and initiative when providing feedback for improvements to existing tooling that can increase the amount and quality of the data we process - we believe every ground-breaking change starts with a small idea!
A day in the life
We are looking for a Data Associate (DA) to undertake the task of foundational labeling functions, such as dialogue evaluation on speech & text data, to assess and improve performance in everyday situations.
To make a mark, one needs to be an expert, your adaptability, focus, and attention to detail in a dynamic need to be unparalleled. To pride yourself on your ability to recognize issues, not succumb to pressure, but come up with an elegant and innovative solution to tackle any hurdle from the goal while working on multi-data modalities.
You will be a part of a diverse team with the shared vision to make huge strides in the world of technology and the way we use Artificial Intelligence. An inner drive, individuality, and a creative mind are extremely beneficial.
About the team
The team works strictly in the office Monday through Friday with an eight-hour shift and two breaks half an hour each. We are constantly looking for ways to improve our capabilities and deliver the best product possible. Diverse team, regular meetings, trainings, and Amazon events throughout the year await you.
Heredia, H, CRI
- Bachelor’s degree in a relevant field or equivalent professional experience
- Experience working with speech or language data, including experience with annotation, and other forms of data markup
- Typing speed at 50 WPM or above
- Eye for detail and ability to pivot from one category of requirement to another instantaneously
- Research skills to navigate and synthesize multiple resources; understanding of basic academic integrity, i.e. plagiarism
- To be flexible in work timing and be ready at hand to meet delivery targets
Lo sentimos, este trabajo no está disponible en su región
Sé el primero en saberlo
Acerca de lo último Amazon Empleos en Heredia !
6
Account Manager - Paid Essentials Accounts, Amazon Marketplace Paid Services
San Jose, Heredia
Amazon
Publicado hace 2 días
Trabajo visto
Descripción Del Trabajo
Description
The Amazon Marketplace Paid Services (SAS) organization is seeking for an Account Manager to provide troubleshooting assistant and strategic recommendations to sellers enrolled in the program.
As Account Manager for Paid Essentials you will shape the future of the organization and ensure Seller satisfaction through delivering strategic insights and relentlessly high operational standards. In this role, you will identify and execute opportunities for new selection, fulfillment, traffic and conversion drivers, brand registry, promotions and operational improvement. You will design an end-to-end process to solve this opportunities in a scalable way with the help of Gen AI.
Our Account Managers for Paid Essentials drive Seller business growth by providing customized insights and recommendations, training on Premium Services platform and relevant tools, and delivering a positive experience with our programs. They are agile, inventive advocates for their Sellers' experiences on the Amazon Store. They use root cause analysis and problem-solving skills to address Seller concerns and areas for opportunity. If you are interested in how we are changing the way Mexican companies sell, we are interested in you.
Key job responsibilities
- Develop a clear understanding of the Selling on Amazon products and their functionalities, the e-commerce industry and competitive environment.
- Train sellers in the use of Premium Services platform and other program's tools.
- Analyze data and trends to identify, action and influence long term in order to maximize potential for your assigned inputs to improve Sellers metrics.
- Oversee key strategic activities that are underway for the Seller, follow up, escalate and clear blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization and deliver value across a larger customer set
- Track metrics to record the success of the Sellers inputs in your scope. Use these metrics to guide your work and uncover hidden areas of opportunity.
- Prepare and deliver business reviews regarding progress and state of health of your inputs.
- Create end-to-end processes to address main opportunities and use Gen AI tools to make it scalable.
A day in the life
- Inclusive team culture: At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust
- Work Life Balance: We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
- Mentorship& Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
Basic Qualifications
- Bachelor's degree
- 2+ years of sales or account management experience
- Experience analyzing data and best practices to assess performance drivers
- Experience with Excel
- Speak, write, and read fluently in Spanish and English.
Preferred Qualifications
- Gen AI experience (recommended but not required)
- 2+ years of digital advertising and client facing roles experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Amazon Marketplace Paid Services (SAS) organization is seeking for an Account Manager to provide troubleshooting assistant and strategic recommendations to sellers enrolled in the program.
As Account Manager for Paid Essentials you will shape the future of the organization and ensure Seller satisfaction through delivering strategic insights and relentlessly high operational standards. In this role, you will identify and execute opportunities for new selection, fulfillment, traffic and conversion drivers, brand registry, promotions and operational improvement. You will design an end-to-end process to solve this opportunities in a scalable way with the help of Gen AI.
Our Account Managers for Paid Essentials drive Seller business growth by providing customized insights and recommendations, training on Premium Services platform and relevant tools, and delivering a positive experience with our programs. They are agile, inventive advocates for their Sellers' experiences on the Amazon Store. They use root cause analysis and problem-solving skills to address Seller concerns and areas for opportunity. If you are interested in how we are changing the way Mexican companies sell, we are interested in you.
Key job responsibilities
- Develop a clear understanding of the Selling on Amazon products and their functionalities, the e-commerce industry and competitive environment.
- Train sellers in the use of Premium Services platform and other program's tools.
- Analyze data and trends to identify, action and influence long term in order to maximize potential for your assigned inputs to improve Sellers metrics.
- Oversee key strategic activities that are underway for the Seller, follow up, escalate and clear blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization and deliver value across a larger customer set
- Track metrics to record the success of the Sellers inputs in your scope. Use these metrics to guide your work and uncover hidden areas of opportunity.
- Prepare and deliver business reviews regarding progress and state of health of your inputs.
- Create end-to-end processes to address main opportunities and use Gen AI tools to make it scalable.
A day in the life
- Inclusive team culture: At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust
- Work Life Balance: We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
- Mentorship& Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
Basic Qualifications
- Bachelor's degree
- 2+ years of sales or account management experience
- Experience analyzing data and best practices to assess performance drivers
- Experience with Excel
- Speak, write, and read fluently in Spanish and English.
Preferred Qualifications
- Gen AI experience (recommended but not required)
- 2+ years of digital advertising and client facing roles experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Lo sentimos, este trabajo no está disponible en su región
7
Account Manager - Paid Essentials Accounts, Amazon Marketplace Paid Services
San Jose, Heredia
Amazon
Publicado hace 22 días
Trabajo visto
Descripción Del Trabajo
Description
The Amazon Marketplace Paid Services (SAS) organization is seeking for an Account Manager to provide troubleshooting assistant and strategic recommendations to sellers enrolled in the program.
As Account Manager for Paid Essentials you will shape the future of the organization and ensure Seller satisfaction through delivering strategic insights and relentlessly high operational standards. In this role, you will identify and execute opportunities for new selection, fulfillment, traffic and conversion drivers, brand registry, promotions and operational improvement. You will design an end-to-end process to solve this opportunities in a scalable way with the help of Gen AI.
Our Account Managers for Paid Essentials drive Seller business growth by providing customized insights and recommendations, training on Premium Services platform and relevant tools, and delivering a positive experience with our programs. They are agile, inventive advocates for their Sellers' experiences on the Amazon Store. They use root cause analysis and problem-solving skills to address Seller concerns and areas for opportunity. If you are interested in how we are changing the way Mexican companies sell, we are interested in you.
Key job responsibilities
- Develop a clear understanding of the Selling on Amazon products and their functionalities, the e-commerce industry and competitive environment.
- Train sellers in the use of Premium Services platform and other program's tools.
- Analyze data and trends to identify, action and influence long term in order to maximize potential for your assigned inputs to improve Sellers metrics.
- Oversee key strategic activities that are underway for the Seller, follow up, escalate and clear blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization and deliver value across a larger customer set
- Track metrics to record the success of the Sellers inputs in your scope. Use these metrics to guide your work and uncover hidden areas of opportunity.
- Prepare and deliver business reviews regarding progress and state of health of your inputs.
- Create end-to-end processes to address main opportunities and use Gen AI tools to make it scalable.
A day in the life
- Inclusive team culture: At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust
- Work Life Balance: We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
- Mentorship& Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
Basic Qualifications
- Bachelor's degree
- 2+ years of sales or account management experience
- Experience analyzing data and best practices to assess performance drivers
- Experience with Excel
- Speak, write, and read fluently in Spanish and English.
Preferred Qualifications
- Gen AI experience (recommended but not required)
- 2+ years of digital advertising and client facing roles experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Amazon Marketplace Paid Services (SAS) organization is seeking for an Account Manager to provide troubleshooting assistant and strategic recommendations to sellers enrolled in the program.
As Account Manager for Paid Essentials you will shape the future of the organization and ensure Seller satisfaction through delivering strategic insights and relentlessly high operational standards. In this role, you will identify and execute opportunities for new selection, fulfillment, traffic and conversion drivers, brand registry, promotions and operational improvement. You will design an end-to-end process to solve this opportunities in a scalable way with the help of Gen AI.
Our Account Managers for Paid Essentials drive Seller business growth by providing customized insights and recommendations, training on Premium Services platform and relevant tools, and delivering a positive experience with our programs. They are agile, inventive advocates for their Sellers' experiences on the Amazon Store. They use root cause analysis and problem-solving skills to address Seller concerns and areas for opportunity. If you are interested in how we are changing the way Mexican companies sell, we are interested in you.
Key job responsibilities
- Develop a clear understanding of the Selling on Amazon products and their functionalities, the e-commerce industry and competitive environment.
- Train sellers in the use of Premium Services platform and other program's tools.
- Analyze data and trends to identify, action and influence long term in order to maximize potential for your assigned inputs to improve Sellers metrics.
- Oversee key strategic activities that are underway for the Seller, follow up, escalate and clear blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization and deliver value across a larger customer set
- Track metrics to record the success of the Sellers inputs in your scope. Use these metrics to guide your work and uncover hidden areas of opportunity.
- Prepare and deliver business reviews regarding progress and state of health of your inputs.
- Create end-to-end processes to address main opportunities and use Gen AI tools to make it scalable.
A day in the life
- Inclusive team culture: At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust
- Work Life Balance: We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
- Mentorship& Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
Basic Qualifications
- Bachelor's degree
- 2+ years of sales or account management experience
- Experience analyzing data and best practices to assess performance drivers
- Experience with Excel
- Speak, write, and read fluently in Spanish and English.
Preferred Qualifications
- Gen AI experience (recommended but not required)
- 2+ years of digital advertising and client facing roles experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Lo sentimos, este trabajo no está disponible en su región
8
Sr Site Leader, Amazon GenAI Data Serv Ops, AGI-DS Ops
Heredia, Heredia
Amazon
Publicado hace 24 días
Trabajo visto
Descripción Del Trabajo
Description
Amazon is seeking a Senior Site Leader to lead our Amazon General Intelligence Data Services operations in Costa Rica. This is a high-impact leadership role responsible for site strategy, operations delivery, and team development across a large-scale, high-performing organization. The successful candidate will drive productivity, efficiency, and quality of data services that power Amazon's most innovative Gen AI and ML products-most notably Nova, and Alexa+.
Key job responsibilities
- Set and drive the overall site strategy, ensuring effective coordination, service delivery, and operational performance.
- Define team vision and culture, manage individual and team performance goals, and ensure adherence to service levels and schedules to support our Scientists and Customers
- Partner cross-functionally to build input-focused operational plans that align with key business measures.
- Foster a culture of accountability, transparency, and collaboration, with a focus on root-cause problem-solving.
- Advocate for system and process improvements that benefit product teams, stakeholders, and operations.
- Implement bar-raising hiring and development programs, and build clear career paths for site team members.
- Inspire innovation on the front lines, encouraging creative problem solving, ownership, and calculated risk-taking.
- Establish closed-loop feedback mechanisms that empower Data Associates to suggest and influence process improvements.
- Promote a coaching culture, offering both formal and informal development opportunities across the organization.
- Champion diversity and inclusion, ensuring a respectful, responsive, and supportive work environment.
- Deliver continuous improvement across operations, quality, productivity, cost, customer experience, and people metrics.
- Build strong partnerships with internal and external stakeholders to solve pain points and improve the DA experience.
- Drive employee engagement and retention, measured by improvements in attrition and survey results.
About the team
Amazon strives to be the world's most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. The AGI Data Services team is part of Alexa Machine Learning organization that provides speech recognition capabilities for a variety of Amazon products and searches, most visibly, the recently launched Amazon Echo product. We provide secure, flexible, cost effective, and high-quality data labeling services to our customers, that enables them to build advanced ML models.
Basic Qualifications
- MSc in Engineering, Management, or similar fields.
- 10+ years of operations (manufacturing, logistics, services) and people leadership experience, including 3+ years in a senior management role within fast-paced, customer-obsessed environments.
- Proven ability to scale large teams while driving high performance, engagement, and operational excellence.
- Strong strategic planning and execution skills, with experience owning cost centers, leading cross-functional initiatives, and driving process improvements.
- Demonstrated ability to hire, develop, and retain top talent, build succession plans, and foster a culture of accountability and continuous improvement.
- Data-driven decision-maker with excellent communication skills, sound judgment, and a passion for innovation, customer focus, and high standards.
Preferred Qualifications
- MBA or Master's degree in a relevant field.
- Familiarity machine learning.
- Ability to deal with ambiguity and adapt to change quickly.
- Lean Six Sigma Black Belt certified
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is seeking a Senior Site Leader to lead our Amazon General Intelligence Data Services operations in Costa Rica. This is a high-impact leadership role responsible for site strategy, operations delivery, and team development across a large-scale, high-performing organization. The successful candidate will drive productivity, efficiency, and quality of data services that power Amazon's most innovative Gen AI and ML products-most notably Nova, and Alexa+.
Key job responsibilities
- Set and drive the overall site strategy, ensuring effective coordination, service delivery, and operational performance.
- Define team vision and culture, manage individual and team performance goals, and ensure adherence to service levels and schedules to support our Scientists and Customers
- Partner cross-functionally to build input-focused operational plans that align with key business measures.
- Foster a culture of accountability, transparency, and collaboration, with a focus on root-cause problem-solving.
- Advocate for system and process improvements that benefit product teams, stakeholders, and operations.
- Implement bar-raising hiring and development programs, and build clear career paths for site team members.
- Inspire innovation on the front lines, encouraging creative problem solving, ownership, and calculated risk-taking.
- Establish closed-loop feedback mechanisms that empower Data Associates to suggest and influence process improvements.
- Promote a coaching culture, offering both formal and informal development opportunities across the organization.
- Champion diversity and inclusion, ensuring a respectful, responsive, and supportive work environment.
- Deliver continuous improvement across operations, quality, productivity, cost, customer experience, and people metrics.
- Build strong partnerships with internal and external stakeholders to solve pain points and improve the DA experience.
- Drive employee engagement and retention, measured by improvements in attrition and survey results.
About the team
Amazon strives to be the world's most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. The AGI Data Services team is part of Alexa Machine Learning organization that provides speech recognition capabilities for a variety of Amazon products and searches, most visibly, the recently launched Amazon Echo product. We provide secure, flexible, cost effective, and high-quality data labeling services to our customers, that enables them to build advanced ML models.
Basic Qualifications
- MSc in Engineering, Management, or similar fields.
- 10+ years of operations (manufacturing, logistics, services) and people leadership experience, including 3+ years in a senior management role within fast-paced, customer-obsessed environments.
- Proven ability to scale large teams while driving high performance, engagement, and operational excellence.
- Strong strategic planning and execution skills, with experience owning cost centers, leading cross-functional initiatives, and driving process improvements.
- Demonstrated ability to hire, develop, and retain top talent, build succession plans, and foster a culture of accountability and continuous improvement.
- Data-driven decision-maker with excellent communication skills, sound judgment, and a passion for innovation, customer focus, and high standards.
Preferred Qualifications
- MBA or Master's degree in a relevant field.
- Familiarity machine learning.
- Ability to deal with ambiguity and adapt to change quickly.
- Lean Six Sigma Black Belt certified
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Lo sentimos, este trabajo no está disponible en su región
9