34 Ofertas de Amazon en San José

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We Offer:

Base Salary + Commissions

Training

Growth Opportunities

Requirements:

Speaking English at a conversational level

Equipment to work from home

Great attitude and a desire to learn

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Location:

San Jose, CR

Job Family: Sales

Country/Region: Costa Rica

Coloplast Business Centre in San José, Costa Rica is a proud member of the global Business Centre, supporting Coloplast's North American operations. We work closely with our colleagues in Szczecin, Poland, home to one of Coloplast's largest and fastest-growing sites, with around 800 talented professionals. Together, we drive excellence across key business functions—creating a strong, collaborative foundation for Coloplast's global success.

The role:

Responsible for overseeing all aspects of the department, including day-to-day operations, as well as supporting the sales management team.

Responsibilities:

Serve as a liaison between the department and other areas within Comfort

Handle supervisor calls from patients

Complete reports or projects for upper management

Analyze team members' activity and telephone reports on a daily basis

Develop and maintain a productive organization; recommend policies and procedures for departmental operations

Supervise personnel to assure adherence to company policies, goals and job duties

Monitor production and achievement of departmental quotas

Assist and support team members as necessary

Monitor and review the bi-weekly incentives for subordinate coordinators and employees

Provide timely briefings to department management as necessary or as requested

Workforce management responsibilities include Interviewing, Hiring Authorizations, Computer Permissions, Insure timely performance evaluations, thorough and accurate documentation for counseling, productivity analysis, and allocation of resources.

Coach and mentor staff. Encourage cooperation and team spirit.

Create a culture where employees can work productively in a team environment. Motivate the department to meet and exceed the goals needed to secure patient referrals

Develop and implement new processes, procedures, and training for all areas of the department to maximize productivity and efficiency while maintaining high quality standards. Document operational flows for procedural development

Oversee the training and development of employees

Analyze data utilizing several computer systems. Create, interpret, and generate departmental reports for productivity, performance, and operational purposes.

Define additional reporting needs that outline and describe current issues and concerns within the group and or department as they relate to the quality of work.

Additional duties required as directed by Management

Requirements:

High school diploma.

English/Spanish bilingual

DME experience

Clerical skills including proficiency with data entry and computers programs

Willingness to engage in telephone direct sales

Ability to take initiative and work independently

Call center experience is desired as position entails a high amount of customer interaction over the phone

Recruitment details

Please apply online with your CV in English.

We will review all applications continuously and invite selected candidates further to the recruitment process. We will close the offer down once we find the best match to the role.

Thank you

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

Visit us on

59638

We are seeking a Customer Service Analyst to join our team and help us deliver exceptional experiences to our clients. This role combines analytical thinking with a strong customer-centric mindset, ensuring efficient support operations and data-driven improvements.

Key Responsibilities:

• Handle customer inquiries and escalations with professionalism and empathy.
• Maintain accurate documentation of customer interactions and system updates.
• Prepare reports and dashboards to track service performance and customer feedback.
• Collaborate with cross-functional teams to optimize the customer journey.
• Support the implementation of service process improvements and automation initiatives.

Qualifications & Skills:

• A high level of English proficiency (at least B2 level, both written and spoken) is required and will be tested.
• Preferably currently pursuing a degree in Business Administration, Communications, Industrial Engineering, or a related field.
• Interest or basic knowledge in customer service, data analysis, or CRM systems is an advantage.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Organized, proactive, and eager to learn.
• Enjoys teamwork and collaboration.

What We Offer:

• A collaborative and supportive work environment.
• Opportunities for professional growth and development.
• Competitive compensation.

Descripción de la empresa
Concentrix es una empresa global líder en tecnología y servicios que impulsa las mejores marcas del mundo, hoy y en el futuro. Nos caracterizamos por ser centrados en las personas, impulsados por la tecnología y alimentados por la inteligencia. Cada día diseñamos, construimos y operamos soluciones integradas de extremo a extremo a gran velocidad y escala en toda la empresa.

Descripción del puesto
Como Agente de Servicio al Cliente (Chats y Llamadas) en Concentrix, tu responsabilidad principal será brindar soporte y atención a nuestros clientes a través de distintos canales de comunicación. Tus tareas diarias incluirán responder consultas, resolver problemas y asegurar la satisfacción del cliente. Este es un puesto de tiempo completo y se realizará de manera presencial en nuestras oficinas ubicadas en Pavas.

Requisitos

• Aptitudes en atención y servicio al cliente, asegurando una experiencia positiva para el usuario.
• Capacidad para resolver problemas y experiencia en soporte al cliente.
• Habilidades para mantener y mejorar la satisfacción del cliente.
• Otras aptitudes valoradas incluyen buena comunicación, empatía y capacidad para trabajar en equipo.

At TD SYNNEX - Shyft Global Services the Costumer Service Rep:

• Provides telephone and e-mail support to customers in resolving simple shipping, credit, returns issues and entry level product support.
• Follows procedures and guidelines to provide service to customers in a timely manner.

Essential Duties & Responsibilities Required

• Provides the highest level of customer service at all times to internal and external customers (20%)
• Creates SR's and all tasks associated with customer calls, e-mails, faxes, etc (20%)
• Creates follow-ups with customers in order to provide the best customer experience. (20%)
• Identifies issues that need escalation and passes on to the appropriate person. (15%)
• Performs additional duties as assigned (15%)
• Follows department guidelines for methods of research and accuracy. (5%)
• Maintains notes in appropriate systems. (5%)

Other Duties & Responsibilities:

• Meets attendance and punctuality standards

Qualifications, Required Knowledge Skills & Abilities And Working Conditions
Experience:

• No prior experience necessary.

Education & Certifications:

• High School Diploma Required.

Working Conditions:

• Classroom environment.
• Occasional non-standard work hours or overtime as business requires.
• Professional, office environment.

Required Knowledge, Skills & Abilities:

• Able to execute instructions and to request clarification when needed.
• Possesses basic clerical and data entry skills.
• Possesses strong data entry skills.
• Ability to input 60 words per minute
• Able to perform basic mathematical calculations.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to communicate clearly and convey necessary information.
• Able to converse and write effectively in English and Spanish.
• Possesses strong multi-cultural interpersonal skills.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
• Able to maintain confidentiality of sensitive information
• Able to be immobile for long extended periods.
• Able to build solid, effective working relationships with others.
• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
• Able to quickly learn new systems and technology.
• Able to use relevant computer system applications at an intermediate level.

Key Skills
At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.
At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

At TD SYNNEX - Shyft Global Services the Costumer Service Rep:

• Provides telephone and e-mail support to customers in resolving simple shipping, credit, returns issues and entry level product support.
• Follows procedures and guidelines to provide service to customers in a timely manner.

Essential Duties & Responsibilities Required

• Provides the highest level of customer service at all times to internal and external customers (20%)
• Creates SR's and all tasks associated with customer calls, e-mails, faxes, etc (20%)
• Creates follow-ups with customers in order to provide the best customer experience. (20%)
• Identifies issues that need escalation and passes on to the appropriate person. (15%)
• Performs additional duties as assigned (15%)
• Follows department guidelines for methods of research and accuracy. (5%)
• Maintains notes in appropriate systems. (5%)

Other Duties & Responsibilities:

• Meets attendance and punctuality standards

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Experience:

• No prior experience necessary.

Education & Certifications:

• High School Diploma Required.

Working Conditions:

• Classroom environment.
• Occasional non-standard work hours or overtime as business requires.
• Professional, office environment.

Required Knowledge, Skills & Abilities:

• Able to execute instructions and to request clarification when needed.
• Possesses basic clerical and data entry skills.
• Possesses strong data entry skills.
• Ability to input 60 words per minute
• Able to perform basic mathematical calculations.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to communicate clearly and convey necessary information.
• Able to converse and write effectively in English and Spanish.
• Possesses strong multi-cultural interpersonal skills.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
• Able to maintain confidentiality of sensitive information
• Able to be immobile for long extended periods.
• Able to build solid, effective working relationships with others.
• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
• Able to quickly learn new systems and technology.
• Able to use relevant computer system applications at an intermediate level.

Key Skills

At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

The Customer Service Agent role is ideal for a proactive individual with excellent communication skills and a background in sportsbook or online casino. This position offers the opportunity to enhance industry knowledge while contributing to a dynamic and rapidly growing company.

Responsibilities:

· Manage written and verbal communication across phone, chat, and email channels, ensuring a seamless customer experience.

· Collaborate with a highly efficient team to deliver top-tier customer support.

· Resolve customer inquiries promptly and effectively, maintaining a high standard of service.

· Escalate complex issues to supervisors accurately and efficiently.

· Contribute to the continuous improvement of the Customer Support department by sharing insights, participating in team projects, and introducing innovative practices.

· Advocate for customers by providing valuable feedback and suggesting improvements to enhance business success.

Requirements:

· Fluency in English with exceptional written and verbal communication skills.

· Strong teamwork skills with the ability to collaborate effectively in a dynamic environment.

· Flexibility to work morning and afternoon shifts.

· Excellent problem-solving abilities and keen attention to detail.

· Previous experience in a customer service role, preferably in a fast-paced setting.

· Mandatory experience in the iGaming industry, with a solid understanding of sportsbook or online casino operations.

· Ability to multitask and thrive under pressure while maintaining high service standards.

· Confidence in handling and resolving customer issues efficiently and professionally.

· A proactive mindset with a passion for continuous learning and personal growth.

As a Customer Support Representative, you will form part of our Customer Service Team to help manage all aspects of the customer experience. Customer Support Representatives will need to show a high level of adaptability to different products and be able to acclimatize to varying communication channels (such as Live chat, email, and telephone).

Responsibilities:

• Respond promptly and effectively to incoming or outgoing communication to contacts and exhibit high levels of attention to detail (telephone, chats, emails, etc.
• ).Assist customers with account-related questions, troubleshooting, and problem resolutio
• n.Provide assistance with deposit-related inquiries and issue
• s.Ensure compliance with deposit regulations and company policie
• s.Identify and carry out opportunities to cross-sell and upsell products/ services to customer
• s.Ensure that more complex customer issues are followed up on and resolved in a timely manne
• r.Proactively develop customer relationships by maintaining contact at an appropriate leve
• l.Feedback on recurring customer issues to Team Leader/ Shift Leaders and relevant internal departments where applicabl
• e.Contribute to the ongoing development and improvement of the customer experienc
• e.Investigate, analyze, and review previous interactions, to offer the best possible experience to all our client
• s.Escalate clients-reported issues to other departments and/or leaders to provide first-contact resolutio
• n.Report bugs and/or missing information to improve the support services for internal and external customer

**s.

Requiremen**

• ts:

1–3 years of experience in customer service, sales, or a related fi
- eld.Fluent in English. (B2+ minimum lev
- el).Knowledge and use of Microsoft Off
- ice.Desirable High School Diploma or simi
- lar.Excellent communication skills, both verbal and writ
- ten.Strong interpersonal skills and ability to build rapport with custom
- ers.Availability to work during a schedule between 6 am and 7

pm.

IT Customer Service

En Netser Group estamos en la búsqueda de un profesional con conocimientos en tecnología, para desempeñarse como Call Dispatcher.

Modalidad: 100% presencial.

Inglés nivel intermedio.

Responsabilidades:

1. Recibir solicitudes de atención de tickets de servicios de tecnología.

2. Documentación oportuna y registro de avances de los casos en los portales correspondientes, dependiendo de la cuenta del cliente.

3. Coordinación y programación de visitas con clientes para la atención de los casos, velando el cumplimiento del SLA de cada cuenta/servicio.

4. Coordinar rutas de servicio – realizar contacto con clientes para atención de servicio, entregar a técnico asignado documentos y piezas necesarias para ofrecer y completar el servicio según coordinado (día siguiente y/o el mismo día).

5. Asegurar que el técnico pueda ser atendido en las instalaciones del cliente final, según acordado y de acuerdo con la disponibilidad dentro de los límites establecidos por cada cuenta.

6. Documentar los avances de los casos en el portal correspondiente y en el SharePoint de Netser (Tabla Ocupación) y/o cualquier otro portal del Cliente que así se requiera.

7. Cierre de Tickets en los distintos portales y en la tabla de ocupación (SharePoint Netser).

7 Back up de otras posiciones cuando sea requerido y la operación lo demande.

Requerimientos:

-Seguimiento de los casos.

-Liderazgo y proactividad.

-Amplia disponibilidad.

-Horario de lunes a viernes de 8-5pm.

-Trabajo en equipo y resolución de conflictos siempre con actitud proactiva, ante todo.