31 Ofertas de Amazon en San José

Customer Service Representative
Escazu, Costa Rica

On-site position, Monday-Friday (7:00am-4:00pm)

Proficiency in English is essential

OOCL Logistics (Costa Rica)
As a world-class provider of innovative logistics and supply-chain services and solutions, OOCL Logistics has an extensive network of more than 140 offices in over 40 countries. We focus on serving customers with global sourcing and supply-chain-management needs and creating value through our innovative end-to-end international logistics programs.

We are also a leader in providing sophisticated transportation, warehousing and distribution services in the mainland China, offering professional and efficient 3PL and 4PL solutions. As a global company based in Asia, OOCL Logistics is exceptionally positioned to serve both international and domestic customers in the world's fastest-growing markets.

The Customer Service Representative is accountable for supply chain management of North America based customers. As the Customer Service Representative, you will provide day-to-day back office support for all North American operations. You will ensure global first-class customer service is provided through adherence of customer specific business requirements. The primary goal of the Customer Service Representative is to support North American logistics operations and develop a trusting partnership with our clients and internal teams.

OOCL Logistics (Costa Rica) offers a comprehensive benefits package including:

• A Competitive Salary
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Aguinaldo
• Medical, Life Insurance

Requirements For This Role

• Respond to customer inquiries and service exceptions with effective communications with clients, origin offices, ocean & air freight carriers, brokers, and other vendors to provide updates and facilitate streamlined operations of shipments.
• Act as back-office lead contact for problem resolution and day to day logistics processes by adhering to internal and external customer specific SOP's and daily workflow management provided by various product groups.
• Monitor import/ export shipments, provide transit and provider updates to all origin shipping offices, tracking and tracing as required, and timely resolutions and responses to internal and external client base.
• Identify process inefficiencies and work with external and internal parties to standardize, simplify, automate.
• Establish, maintain, and ensure internal and external customer satisfaction through an understanding of client specific operating procedures.
• Champion a role that promotes customer centric attitude with proactive resolution and best in class service.

Ideal Candidate Qualifications

• Combination of logistics (or related) experience and education
• Highly effective oral and written communication skills in English
• Proficient in MS Office, Excel, PowerPoint, Word
• Well organized, detail oriented and disciplined team player excelling in time management with ability to prioritize and meet deadlines

OOCL Logistics HIGH PRIORITY SKILLS

• Self-motivated and driven to achieve and exceed challenges
• Excellent problem-solving techniques and ability to multi-task
• Desire to learn with attention to detail
• A positive customer-centric attitude for internal and external clients

What OOCL Logistics offers your career

• OOCL Logistics has a vast network of experienced supply chain professionals to further advance individuals
• Ample career growth opportunity
• An energetic working environment suitable to learning all aspects of supply chain

All employment is contingent upon the successful completion of a background check.
OOCL Logistics is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL Logistics does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. If you are interested in joining our great team, please submit your resume. For more information, visit us

Descripción de la empresa
Concentrix es una empresa global líder en tecnología y servicios que impulsa las mejores marcas del mundo, hoy y en el futuro. Nos caracterizamos por ser centrados en las personas, impulsados por la tecnología y alimentados por la inteligencia. Cada día diseñamos, construimos y operamos soluciones integradas de extremo a extremo a gran velocidad y escala en toda la empresa.

Descripción del puesto
Como Agente de Servicio al Cliente (Chats y Llamadas) en Concentrix, tu responsabilidad principal será brindar soporte y atención a nuestros clientes a través de distintos canales de comunicación. Tus tareas diarias incluirán responder consultas, resolver problemas y asegurar la satisfacción del cliente. Este es un puesto de tiempo completo y se realizará de manera presencial en nuestras oficinas ubicadas en Pavas.

Requisitos

• Aptitudes en atención y servicio al cliente, asegurando una experiencia positiva para el usuario.
• Capacidad para resolver problemas y experiencia en soporte al cliente.
• Habilidades para mantener y mejorar la satisfacción del cliente.
• Otras aptitudes valoradas incluyen buena comunicación, empatía y capacidad para trabajar en equipo.

At TD SYNNEX - Shyft Global Services the Costumer Service Rep:

• Provides telephone and e-mail support to customers in resolving simple shipping, credit, returns issues and entry level product support.
• Follows procedures and guidelines to provide service to customers in a timely manner.

Essential Duties & Responsibilities Required

• Provides the highest level of customer service at all times to internal and external customers (20%)
• Creates SR's and all tasks associated with customer calls, e-mails, faxes, etc (20%)
• Creates follow-ups with customers in order to provide the best customer experience. (20%)
• Identifies issues that need escalation and passes on to the appropriate person. (15%)
• Performs additional duties as assigned (15%)
• Follows department guidelines for methods of research and accuracy. (5%)
• Maintains notes in appropriate systems. (5%)

Other Duties & Responsibilities:

• Meets attendance and punctuality standards

Qualifications, Required Knowledge Skills & Abilities And Working Conditions
Experience:

• No prior experience necessary.

Education & Certifications:

• High School Diploma Required.

Working Conditions:

• Classroom environment.
• Occasional non-standard work hours or overtime as business requires.
• Professional, office environment.

Required Knowledge, Skills & Abilities:

• Able to execute instructions and to request clarification when needed.
• Possesses basic clerical and data entry skills.
• Possesses strong data entry skills.
• Ability to input 60 words per minute
• Able to perform basic mathematical calculations.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to communicate clearly and convey necessary information.
• Able to converse and write effectively in English and Spanish.
• Possesses strong multi-cultural interpersonal skills.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
• Able to maintain confidentiality of sensitive information
• Able to be immobile for long extended periods.
• Able to build solid, effective working relationships with others.
• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
• Able to quickly learn new systems and technology.
• Able to use relevant computer system applications at an intermediate level.

Key Skills
At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.
At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

The Customer Service Agent role is ideal for a proactive individual with excellent communication skills and a background in sportsbook or online casino. This position offers the opportunity to enhance industry knowledge while contributing to a dynamic and rapidly growing company.

Responsibilities:

· Manage written and verbal communication across phone, chat, and email channels, ensuring a seamless customer experience.

· Collaborate with a highly efficient team to deliver top-tier customer support.

· Resolve customer inquiries promptly and effectively, maintaining a high standard of service.

· Escalate complex issues to supervisors accurately and efficiently.

· Contribute to the continuous improvement of the Customer Support department by sharing insights, participating in team projects, and introducing innovative practices.

· Advocate for customers by providing valuable feedback and suggesting improvements to enhance business success.

Requirements:

· Fluency in English with exceptional written and verbal communication skills.

· Strong teamwork skills with the ability to collaborate effectively in a dynamic environment.

· Flexibility to work morning and afternoon shifts.

· Excellent problem-solving abilities and keen attention to detail.

· Previous experience in a customer service role, preferably in a fast-paced setting.

· Mandatory experience in the iGaming industry, with a solid understanding of sportsbook or online casino operations.

· Ability to multitask and thrive under pressure while maintaining high service standards.

· Confidence in handling and resolving customer issues efficiently and professionally.

· A proactive mindset with a passion for continuous learning and personal growth.

As a Customer Support Representative, you will form part of our Customer Service Team to help manage all aspects of the customer experience. Customer Support Representatives will need to show a high level of adaptability to different products and be able to acclimatize to varying communication channels (such as Live chat, email, and telephone).

Responsibilities:

• Respond promptly and effectively to incoming or outgoing communication to contacts and exhibit high levels of attention to detail (telephone, chats, emails, etc.).
• Assist customers with account-related questions, troubleshooting, and problem resolution.
• Provide assistance with deposit-related inquiries and issues.
• Ensure compliance with deposit regulations and company policies.
• Identify and carry out opportunities to cross-sell and upsell products/ services to customers.
• Ensure that more complex customer issues are followed up on and resolved in a timely manner.
• Proactively develop customer relationships by maintaining contact at an appropriate level.
• Feedback on recurring customer issues to Team Leader/ Shift Leaders and relevant internal departments where applicable.
• Contribute to the ongoing development and improvement of the customer experience.
• Investigate, analyze, and review previous interactions, to offer the best possible experience to all our clients.
• Escalate clients-reported issues to other departments and/or leaders to provide first-contact resolution.
• Report bugs and/or missing information to improve the support services for internal and external customers.

Requirements:

• 1–3 years of experience in customer service, sales, or a related field.
• Fluent in English. (B2+ minimum level).
• Knowledge and use of Microsoft Office.
• Desirable High School Diploma or similar.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and ability to build rapport with customers.
• Availability to work during a schedule between 6 am and 7 pm.

At TD SYNNEX - Shyft Global Services the Costumer Service Rep:

• Provides telephone and e-mail support to customers in resolving simple shipping, credit, returns issues and entry level product support.
• Follows procedures and guidelines to provide service to customers in a timely manner.

Essential Duties & Responsibilities Required

• Provides the highest level of customer service at all times to internal and external customers (20%)
• Creates SR's and all tasks associated with customer calls, e-mails, faxes, etc (20%)
• Creates follow-ups with customers in order to provide the best customer experience. (20%)
• Identifies issues that need escalation and passes on to the appropriate person. (15%)
• Performs additional duties as assigned (15%)
• Follows department guidelines for methods of research and accuracy. (5%)
• Maintains notes in appropriate systems. (5%)

Other Duties & Responsibilities:

• Meets attendance and punctuality standards

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Experience:

• No prior experience necessary.

Education & Certifications:

• High School Diploma Required.

Working Conditions:

• Classroom environment.
• Occasional non-standard work hours or overtime as business requires.
• Professional, office environment.

Required Knowledge, Skills & Abilities:

• Able to execute instructions and to request clarification when needed.
• Possesses basic clerical and data entry skills.
• Possesses strong data entry skills.
• Ability to input 60 words per minute
• Able to perform basic mathematical calculations.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to communicate clearly and convey necessary information.
• Able to converse and write effectively in English and Spanish.
• Possesses strong multi-cultural interpersonal skills.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
• Able to maintain confidentiality of sensitive information
• Able to be immobile for long extended periods.
• Able to build solid, effective working relationships with others.
• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
• Able to quickly learn new systems and technology.
• Able to use relevant computer system applications at an intermediate level.

Key Skills

At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

Workforce Opportunity Services (WOS)
is a leading 501(c)(3) nonprofit dedicated to developing the skills of high-potential individuals who may not have access to career opportunities. Through strategic partnerships, WOS connects motivated talent with organizations seeking to expand their workforce with skilled professionals.

Utilizing a scientifically-based model derived from research conducted at Columbia University, we recruit, educate, train, and place high-potential talent with leading organizations around the world.

The Customer Service Representative for End User Products Email Support provides exceptional support to customers using our consumer products. This role involves assisting customers with product inquiries, troubleshooting, order processing, and ensuring a high level of satisfaction. The ideal candidate is customer-focused, knowledgeable about our products, and adept at resolving issues efficiently.

• Customer Interaction

• Respond promptly and professionally to customer inquiries via email.

• Provide detailed information about product features, benefits, and usage.

• Assist customers with product warranties.

• Problem Resolution

• Handle and resolve customer complaints with empathy and professionalism.

• Issue refunds or exchanges as needed, following company policies.

• Document and track recurring customer issues and report them to management.

• Team Collaboration

• Work closely with colleagues in customer service, sales, and technical support to ensure seamless service.

• Participate in regular training sessions and team meetings to stay informed about product and policy changes.

• Technical Support

• Troubleshoot and resolve technical issues related to product usage and performance.

• Guide customers through product setup and configuration.

• Escalate complex technical issues to the appropriate technical support team when necessary.

• Data Management

• Accurately log customer interactions and transactions in the CRM system.

• Update customer records with relevant information and service history.

• Product Knowledge

• Maintain up-to-date knowledge of company products, including new releases and updates.

• Provide feedback to product development teams based on customer insights and experiences.

Candidate Profile

• Fluent in English
• Available to work full-time

Qualifications

• Fluent in English

• Experience

• Minimum 1-2 years of experience in customer service, preferably with consumer products.

• Skills

• Excellent verbal and written communication skills.

• Strong problem-solving and analytical abilities.
• Proficiency with CRM software and basic computer applications.
• Ability to manage multiple tasks and prioritize effectively.
• Positive attitude and a commitment to providing excellent customer service.

Working Conditions

• Full-Time (40 hours/Week)
• Ability to sit for extended periods and use a computer and headset for most of the workday.
• Able to successfully resolve a minimum of 75 email work tickets per work day.

Location

• San Jose, Costa Rica

• Hybrid (Remote/Office)

• Primarily Remote. Office Visits may be required one to two times per month.

Salary

• $1,280.00 / Month (USD)

Our vision is to empower early-career professionals to achieve long-lasting professional success and financial independence while supporting companies in building workplaces that reflect and engage with the communities they serve.

As social entrepreneurs, we believe companies have the unique power and responsibility to close the gap on socio-economic disparity. We are in the business of creating dynamic partnerships that transform lives.

USD $.00 - USD 8.00 /Hr.

IT Customer Service

En Netser Group estamos en la búsqueda de un profesional con conocimientos en tecnología, para desempeñarse como Call Dispatcher.

Modalidad: 100% presencial.

Inglés nivel intermedio.

Responsabilidades:

1. Recibir solicitudes de atención de tickets de servicios de tecnología.

2. Documentación oportuna y registro de avances de los casos en los portales correspondientes, dependiendo de la cuenta del cliente.

3. Coordinación y programación de visitas con clientes para la atención de los casos, velando el cumplimiento del SLA de cada cuenta/servicio.

4. Coordinar rutas de servicio – realizar contacto con clientes para atención de servicio, entregar a técnico asignado documentos y piezas necesarias para ofrecer y completar el servicio según coordinado (día siguiente y/o el mismo día).

5. Asegurar que el técnico pueda ser atendido en las instalaciones del cliente final, según acordado y de acuerdo con la disponibilidad dentro de los límites establecidos por cada cuenta.

6. Documentar los avances de los casos en el portal correspondiente y en el SharePoint de Netser (Tabla Ocupación) y/o cualquier otro portal del Cliente que así se requiera.

7. Cierre de Tickets en los distintos portales y en la tabla de ocupación (SharePoint Netser).

7 Back up de otras posiciones cuando sea requerido y la operación lo demande.

Requerimientos:

-Seguimiento de los casos.

-Liderazgo y proactividad.

-Amplia disponibilidad.

-Horario de lunes a viernes de 8-5pm.

-Trabajo en equipo y resolución de conflictos siempre con actitud proactiva, ante todo.

Customer Service Representative

Requirements:

• Good English level (B2+)
• Advanced writing skills.
• Basic knowledge of Microsoft tools such as Outlook, Excel, Word, etc.
• Previous experience in call center is preferred.
• Multitasking, proactive, and process-oriented.

Benefits:

• Competitive salary with performance-based bonuses.
• Opportunities for professional development and growth within the company.
• Discounts in restaurants and many stores, hotels, languages.
• Payment for study certifications related to your position.