Customer Service Representative
Santa Ana, San José
₡35000 - ₡45000 Y
NearLinx
Hoy
Trabajo visto
Descripción Del Trabajo
Customer Service Representative
Requirements:
- Good English level (B2+)
- Advanced writing skills.
- Basic knowledge of Microsoft tools such as Outlook, Excel, Word, etc.
- Previous experience in call center is preferred.
- Multitasking, proactive, and process-oriented.
Benefits:
- Competitive salary with performance-based bonuses.
- Opportunities for professional development and growth within the company.
- Discounts in restaurants and many stores, hotels, languages.
- Payment for study certifications related to your position.
Lo sentimos, este trabajo no está disponible en su región
0
Ejecutivo de Customer Service
Santa Ana, San José
₡400000 - ₡600000 Y
ST Costa Rica DMC
Hoy
Trabajo visto
Descripción Del Trabajo
Brindar atención personalizada al cliente dentro del país buscando exceder sus expectativas
Requisitos
Diplomado o Bachillerato en Turismo
Inglés avanzado
Mínimo dos años de experiencia en empresas de servicio del sector turistico
Flexibilidad de horarios
Lo sentimos, este trabajo no está disponible en su región
1
Account Manager, Amazon Advertising
San Francisco
₡30000 - ₡60000 Y
myGwork - LGBTQ+ Business Community
Hoy
Trabajo visto
Descripción Del Trabajo
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Description
Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on , across our other owned and operated sites, on other high quality sites across the web, and on millions of devices. If you're interested in joining a rapidly growing organization, focused on a video-first strategy to build a unique, world-class advertising group with a relentless focus on the customer, you've come to the right place.
We are looking for a customer obsessed Account Manager to create strong first impressions with first-time advertisers. Account Managers play a critical role in our ability to prioritize both quality and speed to onboard net-new customers. In this role, you will partner closely with the Ad Sales account team to own the pre-launch activities that ensure campaigns and customers are set up for success. This role requires a high level of excellence to ensure our campaigns launch as planned to meet client expectations. This role is highly collaborative, working as an extension of the core account team: Account Executives, Sales Account Managers, and Creative & Campaign Managers.
Key job responsibilities
- Become a knowledgeable partner on Amazon Advertising solutions with revenue experience
- Partner with sales team to create media strategies and drive incremental revenue for advertisers who are new to Amazon Ads
- Manage end-to-end campaign launches including: strategizing and creating initial media plans, forecasting cross-product and cross-channel campaigns for optimal media mix, educating advertisers on creative and ad placement requirements/opportunities, SLAs, and product and budget nuances, and working cross functionally with Sales, Campaign & Creative Managers & Ad Operations to ensure accurate campaign booking and set up.
- Accelerate prospecting of first-time advertisers, owning responses to customers with requests for proposals (RFPs) from the prospecting pipeline
- Support product expansion through cross-channel forecasts and media proposals showcasing optimal media mix
- Provide sales team with support with prospecting new business by providing inventory forecasts across Amazon Ads suite
- Align with customer and sales team on customer KPIs and measurement set-up in order to ensure campaign success
- Partner with sales team to strategically grow accounts with additional spend potential by sending weekly upsells, sharing mid and end of campaign reporting, and owning campaign measurement analyses.
A day in the life
You will earn trust and foster frustration-free advertiser experiences by partnering with Amazon sales teams (AE, Sales AM, and CCM) to create media proposals for advertisers that are new to Amazon Ads. You will strategize and build media plans aimed at helping advertisers grow their business and marketing objectives while upholding our end customers' experience. You will work with internal stakeholders to deliver results that matter to our advertisers for long-term growth. Account Managers create media plans that will meet advertisers campaign goals and KPIs and identify any opportunities for Account Executives to present strategic upsells. You will oversee Amazon first-party and third-party measurement set up pre-launch before transitioning campaigns to Sales Account Managers and CCMs in order to ensure positive customer experience. After campaigns have launched, you will work to strategically grow accounts that have additional spend potential by proactively sharing campaign insights and reporting. The role provides a fast-paced environment that offers team members continual opportunities to learn, be curious and develop their skills.
About The Team
This role may support various categories/verticals based upon the needs of the Mid-Market business. Campaign Account Managers work with AEs, AMs, CCMs, AdOps, Measurement, among other teams to ensure flawless campaign execution.
Basic Qualifications
- 2+ years of digital advertising, sales or account management experience and client-facing role experience
- Experience in Omni-channel marketing, display, over-the-top (OTT), or search marketing
- Experience analyzing data and best practices to assess performance drivers
- Adept at solving problems that span business and technology
- High proficiency in Microsoft Excel
- Ability to convey messages, push-back when required and sustain relationships with internal stakeholders and clients.
Preferred Qualifications
- 3-5 years work experience in Advertising with experience owning Media Buying/Planning across Digital Advertising, eCommerce, and/or Linear Broadcast/Streaming TV focused roles.
- Bachelor's degree in Economics, Marketing, Advertising, Statistics, Engineering or Business
- Excellent organization, relationship-building and communication (written and verbal) skills
- Programmatic strategy and implementation experience
- Proven track record of delivering results and significantly contributing to advertiser revenue growth
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Lo sentimos, este trabajo no está disponible en su región
2
Account Manager, Amazon Advertising
Heredia, Heredia
Amazon
Publicado hace 16 días
Trabajo visto
Descripción Del Trabajo
Description
Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high quality sites across the web, and on millions of devices. If you're interested in joining a rapidly growing organization, focused on a video-first strategy to build a unique, world-class advertising group with a relentless focus on the customer, you've come to the right place.
We are looking for a customer obsessed Account Manager to create strong first impressions with first-time advertisers. Account Managers play a critical role in our ability to prioritize both quality and speed to onboard net-new customers. In this role, you will partner closely with the Ad Sales account team to own the pre-launch activities that ensure campaigns and customers are set up for success. This role requires a high level of excellence to ensure our campaigns launch as planned to meet client expectations. This role is highly collaborative, working as an extension of the core account team: Account Executives, Sales Account Managers, and Creative & Campaign Managers.
Key job responsibilities
- Become a knowledgeable partner on Amazon Advertising solutions with revenue experience
- Partner with sales team to create media strategies and drive incremental revenue for advertisers who are new to Amazon Ads
- Manage end-to-end campaign launches including: strategizing and creating initial media plans, forecasting cross-product and cross-channel campaigns for optimal media mix, educating advertisers on creative and ad placement requirements/opportunities, SLAs, and product and budget nuances, and working cross functionally with Sales, Campaign & Creative Managers & Ad Operations to ensure accurate campaign booking and set up.
- Accelerate prospecting of first-time advertisers, owning responses to customers with requests for proposals (RFPs) from the prospecting pipeline
- Support product expansion through cross-channel forecasts and media proposals showcasing optimal media mix
- Provide sales team with support with prospecting new business by providing inventory forecasts across Amazon Ads suite
- Align with customer and sales team on customer KPIs and measurement set-up in order to ensure campaign success
- Partner with sales team to strategically grow accounts with additional spend potential by sending weekly upsells, sharing mid and end of campaign reporting, and owning campaign measurement analyses.
A day in the life
You will earn trust and foster frustration-free advertiser experiences by partnering with Amazon sales teams (AE, Sales AM, and CCM) to create media proposals for advertisers that are new to Amazon Ads. You will strategize and build media plans aimed at helping advertisers grow their business and marketing objectives while upholding our end customers' experience. You will work with internal stakeholders to deliver results that matter to our advertisers for long-term growth. Account Managers create media plans that will meet advertisers campaign goals and KPIs and identify any opportunities for Account Executives to present strategic upsells. You will oversee Amazon first-party and third-party measurement set up pre-launch before transitioning campaigns to Sales Account Managers and CCMs in order to ensure positive customer experience. After campaigns have launched, you will work to strategically grow accounts that have additional spend potential by proactively sharing campaign insights and reporting. The role provides a fast-paced environment that offers team members continual opportunities to learn, be curious and develop their skills.
About the team
This role may support various categories/verticals based upon the needs of the Mid-Market business. Campaign Account Managers work with AEs, AMs, CCMs, AdOps, Measurement, among other teams to ensure flawless campaign execution.
Basic Qualifications
- 2+ years of digital advertising, sales or account management experience and client-facing role experience
- Experience in Omni-channel marketing, display, over-the-top (OTT), or search marketing
- Experience analyzing data and best practices to assess performance drivers
- Adept at solving problems that span business and technology
- High proficiency in Microsoft Excel
- Ability to convey messages, push-back when required and sustain relationships with internal stakeholders and clients.
Preferred Qualifications
- 3-5 years work experience in Advertising with experience owning Media Buying/Planning across Digital Advertising, eCommerce, and/or Linear Broadcast/Streaming TV focused roles.
- Bachelor's degree in Economics, Marketing, Advertising, Statistics, Engineering or Business
- Excellent organization, relationship-building and communication (written and verbal) skills
- Programmatic strategy and implementation experience
- Proven track record of delivering results and significantly contributing to advertiser revenue growth
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high quality sites across the web, and on millions of devices. If you're interested in joining a rapidly growing organization, focused on a video-first strategy to build a unique, world-class advertising group with a relentless focus on the customer, you've come to the right place.
We are looking for a customer obsessed Account Manager to create strong first impressions with first-time advertisers. Account Managers play a critical role in our ability to prioritize both quality and speed to onboard net-new customers. In this role, you will partner closely with the Ad Sales account team to own the pre-launch activities that ensure campaigns and customers are set up for success. This role requires a high level of excellence to ensure our campaigns launch as planned to meet client expectations. This role is highly collaborative, working as an extension of the core account team: Account Executives, Sales Account Managers, and Creative & Campaign Managers.
Key job responsibilities
- Become a knowledgeable partner on Amazon Advertising solutions with revenue experience
- Partner with sales team to create media strategies and drive incremental revenue for advertisers who are new to Amazon Ads
- Manage end-to-end campaign launches including: strategizing and creating initial media plans, forecasting cross-product and cross-channel campaigns for optimal media mix, educating advertisers on creative and ad placement requirements/opportunities, SLAs, and product and budget nuances, and working cross functionally with Sales, Campaign & Creative Managers & Ad Operations to ensure accurate campaign booking and set up.
- Accelerate prospecting of first-time advertisers, owning responses to customers with requests for proposals (RFPs) from the prospecting pipeline
- Support product expansion through cross-channel forecasts and media proposals showcasing optimal media mix
- Provide sales team with support with prospecting new business by providing inventory forecasts across Amazon Ads suite
- Align with customer and sales team on customer KPIs and measurement set-up in order to ensure campaign success
- Partner with sales team to strategically grow accounts with additional spend potential by sending weekly upsells, sharing mid and end of campaign reporting, and owning campaign measurement analyses.
A day in the life
You will earn trust and foster frustration-free advertiser experiences by partnering with Amazon sales teams (AE, Sales AM, and CCM) to create media proposals for advertisers that are new to Amazon Ads. You will strategize and build media plans aimed at helping advertisers grow their business and marketing objectives while upholding our end customers' experience. You will work with internal stakeholders to deliver results that matter to our advertisers for long-term growth. Account Managers create media plans that will meet advertisers campaign goals and KPIs and identify any opportunities for Account Executives to present strategic upsells. You will oversee Amazon first-party and third-party measurement set up pre-launch before transitioning campaigns to Sales Account Managers and CCMs in order to ensure positive customer experience. After campaigns have launched, you will work to strategically grow accounts that have additional spend potential by proactively sharing campaign insights and reporting. The role provides a fast-paced environment that offers team members continual opportunities to learn, be curious and develop their skills.
About the team
This role may support various categories/verticals based upon the needs of the Mid-Market business. Campaign Account Managers work with AEs, AMs, CCMs, AdOps, Measurement, among other teams to ensure flawless campaign execution.
Basic Qualifications
- 2+ years of digital advertising, sales or account management experience and client-facing role experience
- Experience in Omni-channel marketing, display, over-the-top (OTT), or search marketing
- Experience analyzing data and best practices to assess performance drivers
- Adept at solving problems that span business and technology
- High proficiency in Microsoft Excel
- Ability to convey messages, push-back when required and sustain relationships with internal stakeholders and clients.
Preferred Qualifications
- 3-5 years work experience in Advertising with experience owning Media Buying/Planning across Digital Advertising, eCommerce, and/or Linear Broadcast/Streaming TV focused roles.
- Bachelor's degree in Economics, Marketing, Advertising, Statistics, Engineering or Business
- Excellent organization, relationship-building and communication (written and verbal) skills
- Programmatic strategy and implementation experience
- Proven track record of delivering results and significantly contributing to advertiser revenue growth
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Lo sentimos, este trabajo no está disponible en su región
3
Customer Growth Manager, Amazon Shipping
San Jose, Heredia
Amazon
Publicado hace 15 días
Trabajo visto
Descripción Del Trabajo
Description
This is an exciting opportunity to join a new emerging business in transportation. We are a startup team looking for a highly driven, entrepreneurial, analytical and customer-obsessed Customer Growth Manager (CGM) to provide operational and relationship support to high-volume shippers. This role plays a critical part in ensuring the success and satisfaction of Amazon Shipping partners by managing key escalations, providing proactive insights, and delivering a seamless support experience.
The CGM will work closely with onshore CGMs.
Key job responsibilities
CGMs support shippers by resolving issues and driving improvements across six primary categories:
1. Pickup Support-Resolve missed, delayed, or urgent pickup requests. Minimize shipper disruptions through timely coordination and response
2. Tracking and Delivery Resolution- Investigate tracking anomalies and delivery delays. Provide clear and accurate updates to shippers. Support recipient satisfaction by resolving delivery concerns
3. Billing & Account Management-Address invoicing discrepancies and payment processing issues. Monitor invoice limits and account configurations. Manage updates to warehouse addresses and contact points
4. Claims Assistance-Guide shippers through the compensation process for lost, damaged, or delayed packages. Review denied claims and ensure adherence to Amazon policy
5. Proactive Account Optimization-Conduct data analysis to identify trends and growth opportunities. Deliver insights via Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs). Promote awareness and usage of self-service tools and best practices
6. Complex or Cross-functional Escalations- Manage escalations that span multiple functions or require unique resolution paths. Partner with internal teams to resolve issues such as property damage, vendor mis-shipments, drop trailer incidents, or API integration errors.
A day in the life
Engage both internally and externally to Amazon to understand key customer pain points and generate strategic and impactful solutions.
Basic Qualifications
- Bachelor's degree, or MBA in supply chain management, operations, engineering, analytics or related field
- 2+ years of customer support experience, or experience in leadership or account management positions
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience troubleshooting and documenting findings
- Experience working cross functionally across several teams
- Knowledge of customer experience, listening to customers' voice and work backwards to improve business process and operations
Preferred Qualifications
- Experience with startups or large enterprise customers
- Experience with advanced use of Excel and using statistical analysis applications
- Familiarity with Amazon Transportation Services (ATS) or logistics systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This is an exciting opportunity to join a new emerging business in transportation. We are a startup team looking for a highly driven, entrepreneurial, analytical and customer-obsessed Customer Growth Manager (CGM) to provide operational and relationship support to high-volume shippers. This role plays a critical part in ensuring the success and satisfaction of Amazon Shipping partners by managing key escalations, providing proactive insights, and delivering a seamless support experience.
The CGM will work closely with onshore CGMs.
Key job responsibilities
CGMs support shippers by resolving issues and driving improvements across six primary categories:
1. Pickup Support-Resolve missed, delayed, or urgent pickup requests. Minimize shipper disruptions through timely coordination and response
2. Tracking and Delivery Resolution- Investigate tracking anomalies and delivery delays. Provide clear and accurate updates to shippers. Support recipient satisfaction by resolving delivery concerns
3. Billing & Account Management-Address invoicing discrepancies and payment processing issues. Monitor invoice limits and account configurations. Manage updates to warehouse addresses and contact points
4. Claims Assistance-Guide shippers through the compensation process for lost, damaged, or delayed packages. Review denied claims and ensure adherence to Amazon policy
5. Proactive Account Optimization-Conduct data analysis to identify trends and growth opportunities. Deliver insights via Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs). Promote awareness and usage of self-service tools and best practices
6. Complex or Cross-functional Escalations- Manage escalations that span multiple functions or require unique resolution paths. Partner with internal teams to resolve issues such as property damage, vendor mis-shipments, drop trailer incidents, or API integration errors.
A day in the life
Engage both internally and externally to Amazon to understand key customer pain points and generate strategic and impactful solutions.
Basic Qualifications
- Bachelor's degree, or MBA in supply chain management, operations, engineering, analytics or related field
- 2+ years of customer support experience, or experience in leadership or account management positions
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience troubleshooting and documenting findings
- Experience working cross functionally across several teams
- Knowledge of customer experience, listening to customers' voice and work backwards to improve business process and operations
Preferred Qualifications
- Experience with startups or large enterprise customers
- Experience with advanced use of Excel and using statistical analysis applications
- Familiarity with Amazon Transportation Services (ATS) or logistics systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Lo sentimos, este trabajo no está disponible en su región
4
Business Intel Engineer I, Amazon Fresh
San Francisco
₡900000 - ₡1200000 Y
myGwork - LGBTQ+ Business Community
Hoy
Trabajo visto
Descripción Del Trabajo
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Description
The Business Intelligence Engineer I will be responsible for designing, developing, and implementing end-to-end automation solutions using programming languages. This role will focus on streamlining and optimizing business intelligence and data reporting processes through the creation of reusable, scalable automation pipelines. The BI Engineer I will collaborate closely with BIE's, PMs, managers and other stakeholders to understand requirements and translate them into efficient, reliable automation workflows.
Basic Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related field
- 1-2 years of experience with SQL
- Understanding of key concepts such as data extraction, ETL processes, data warehousing, and relational databases
- Strong problem-solving skills and ability to work effectively in a team environment
- Excellent communication skills, both written and verbal
- Adaptability and comfort with ambiguous situations
Preferred Qualifications
- Knowledge of Python or similar scripting languages
- Experience with data visualization tools (e.g., AWS QuickSight, Tableau, Power BI)
- Familiarity with cloud-based technologies (e.g., AWS, Azure, GCP)
- Experience with version control systems, particularly Git and GitHub
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Lo sentimos, este trabajo no está disponible en su región
5
Account Representative , Amazon Business Seller Assist
San Jose, Heredia
Amazon
Publicado hace 13 días
Trabajo visto
Descripción Del Trabajo
Description
Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.
Are you ready for the next step in your career building on your skills as a leader, innovator, and collaborator? Are you ready to work with colleagues that will inspire and challenge you to have fun, work hard and make history? Are you ready to help unlock a $2 trillion (yes trillion) business opportunity for Amazon? We may have a role for you.
The Amazon Business (AB) Seller team is driving the next wave of growth for our Business Customers' purchasing needs, by innovating across a broad spectrum of functions including expanding our selection, offering everyday low prices, improving the world-class delivery, and providing exceptional convenience. We are disrupting the status quo by delivering new, efficient purchasing solutions to individual proprietors, to small-medium businesses, to global organizations (and everything in between).
In this role you will be working with Sellers to broaden our selection of items in the AB marketplace. Focusing on the depth and breadth of selection you will work with a moderate volume of AB Sellers to drive the business forward and maximize each opportunity. As a valued contributor and business owner, the expectation is you handle each account with care and consideration. You make the right decisions in a timely manner and utilize the resources you have around you as an Amazonian.
Key job responsibilities
Meet or exceed team quotas, revenue targets, feature adoption goals, and operational metrics
Develop and execute cross-functional concepts for major new Go To Market (GTM) capabilities, such as in pricing, leveraging Seller supply chain capabilities, or major seller partnerships, and work cross-functionally to implement these breakthrough ideas
Work with category, product, marketing, operations, and lead generation teams to optimize new B2B seller recruitment and existing seller performance improvement
Utilize CRM tools such as Salesforce and business intelligence dashboards to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals
Basic Qualifications
- 2+ years sales experience
- Proficiency on English Language (Written and spoken)
- Proven experience owning and building a plan for success
- Experience on leading customer engagements via consultative and solution based selling
Preferred Qualifications
- BA/BS degree preferred.
- 2+ years of successful business-to-business (B2B) sales and management experience
- Proven ability to execute and exceed on all core goals and secondary KPI's
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.
Are you ready for the next step in your career building on your skills as a leader, innovator, and collaborator? Are you ready to work with colleagues that will inspire and challenge you to have fun, work hard and make history? Are you ready to help unlock a $2 trillion (yes trillion) business opportunity for Amazon? We may have a role for you.
The Amazon Business (AB) Seller team is driving the next wave of growth for our Business Customers' purchasing needs, by innovating across a broad spectrum of functions including expanding our selection, offering everyday low prices, improving the world-class delivery, and providing exceptional convenience. We are disrupting the status quo by delivering new, efficient purchasing solutions to individual proprietors, to small-medium businesses, to global organizations (and everything in between).
In this role you will be working with Sellers to broaden our selection of items in the AB marketplace. Focusing on the depth and breadth of selection you will work with a moderate volume of AB Sellers to drive the business forward and maximize each opportunity. As a valued contributor and business owner, the expectation is you handle each account with care and consideration. You make the right decisions in a timely manner and utilize the resources you have around you as an Amazonian.
Key job responsibilities
Meet or exceed team quotas, revenue targets, feature adoption goals, and operational metrics
Develop and execute cross-functional concepts for major new Go To Market (GTM) capabilities, such as in pricing, leveraging Seller supply chain capabilities, or major seller partnerships, and work cross-functionally to implement these breakthrough ideas
Work with category, product, marketing, operations, and lead generation teams to optimize new B2B seller recruitment and existing seller performance improvement
Utilize CRM tools such as Salesforce and business intelligence dashboards to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals
Basic Qualifications
- 2+ years sales experience
- Proficiency on English Language (Written and spoken)
- Proven experience owning and building a plan for success
- Experience on leading customer engagements via consultative and solution based selling
Preferred Qualifications
- BA/BS degree preferred.
- 2+ years of successful business-to-business (B2B) sales and management experience
- Proven ability to execute and exceed on all core goals and secondary KPI's
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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6
Site Leader, Shipper Support, Amazon Shipping
San Jose, Heredia
Amazon
Publicado hace 13 días
Trabajo visto
Descripción Del Trabajo
Description
Amazon's mission is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of that mission.
The Shipper Support team is constantly innovating to raise the bar on shipper experience. We play a critical role in listening to shippers and escalating pain points to enable Amazon to improve and deliver world-class service.
As the Site Leader in San Jose, Costa Rica, you will be responsible for empowering your people to think like owners, and partnering on/or leading global initiatives to set new standards in shipper support. You will have the opportunity to work with business teams across Amazon to give the shippers a voice. You will oversee a large team of associates and managers.
The Site Leader, provides end to end leadership for the Support Operations team. This person will be in a senior-level management role and will be responsible for setting high standards and goals for the building(s), plus accountable that these standards and goals are achieved. This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth environment.
Our Site Leaders are responsible for all safety, budgetary, people development and operations objectives for the site, which operates 24/7. Responsibilities include managing and leading a team of Operations Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within their site(s).
Key responsibilities:
- Oversees all activities at the site(s), to include: overall direction for the site, operations to attain operating goals at levels which meet customers' needs and established financial benchmarks.
- Combines a deep cross-functional business understanding with a long-term industry wide strategic context for all decision-making. Understands how to position the organization for success.
- Drives creation of quality and process change initiatives to enable their functional area and ultimately the site(s) to meet and exceed customer demands. Ensuring engagement of managers during the creation and implementation of changes.
- Responsible for the overall safety, quality, performance and customer experience of the operation.
- Will set and clarify requirements and expectations for Operations Managers. Measures performance, provides feedback, and holds managers accountable for their performance and the performance of the site.
- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
- Works closely with support staff (HR, Finance, IT, Facilities, Safety, and other Site Leaders/General Managers) to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other network initiatives.
- Understands and demonstrates Amazon's core values and Leadership Principles in leading the site.
- Deals with the complexity of multiple lines of business and regions.
- Develops and drives strategies and programs which improve the competitive position of the site and customer services.
- Demonstrates flexibility in work hours based on business need and in able to work through-out the Amazon peak periods of July and December annually.
- Ability to travel internationally as and when required.
Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
Basic Qualifications
- Experience managing customers service teams
- Bachelor's degree in Engineering (any domain), Operations, Business Administration, or a related field
- Experience with mission-critical, 24x7 operations
- Minimum 7+ years of operations management experience, including at least 5 years managing large teams
Preferred Qualifications
- Experience implementing repeatable processes and driving automation or standardization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon's mission is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of that mission.
The Shipper Support team is constantly innovating to raise the bar on shipper experience. We play a critical role in listening to shippers and escalating pain points to enable Amazon to improve and deliver world-class service.
As the Site Leader in San Jose, Costa Rica, you will be responsible for empowering your people to think like owners, and partnering on/or leading global initiatives to set new standards in shipper support. You will have the opportunity to work with business teams across Amazon to give the shippers a voice. You will oversee a large team of associates and managers.
The Site Leader, provides end to end leadership for the Support Operations team. This person will be in a senior-level management role and will be responsible for setting high standards and goals for the building(s), plus accountable that these standards and goals are achieved. This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth environment.
Our Site Leaders are responsible for all safety, budgetary, people development and operations objectives for the site, which operates 24/7. Responsibilities include managing and leading a team of Operations Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within their site(s).
Key responsibilities:
- Oversees all activities at the site(s), to include: overall direction for the site, operations to attain operating goals at levels which meet customers' needs and established financial benchmarks.
- Combines a deep cross-functional business understanding with a long-term industry wide strategic context for all decision-making. Understands how to position the organization for success.
- Drives creation of quality and process change initiatives to enable their functional area and ultimately the site(s) to meet and exceed customer demands. Ensuring engagement of managers during the creation and implementation of changes.
- Responsible for the overall safety, quality, performance and customer experience of the operation.
- Will set and clarify requirements and expectations for Operations Managers. Measures performance, provides feedback, and holds managers accountable for their performance and the performance of the site.
- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
- Works closely with support staff (HR, Finance, IT, Facilities, Safety, and other Site Leaders/General Managers) to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other network initiatives.
- Understands and demonstrates Amazon's core values and Leadership Principles in leading the site.
- Deals with the complexity of multiple lines of business and regions.
- Develops and drives strategies and programs which improve the competitive position of the site and customer services.
- Demonstrates flexibility in work hours based on business need and in able to work through-out the Amazon peak periods of July and December annually.
- Ability to travel internationally as and when required.
Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
Basic Qualifications
- Experience managing customers service teams
- Bachelor's degree in Engineering (any domain), Operations, Business Administration, or a related field
- Experience with mission-critical, 24x7 operations
- Minimum 7+ years of operations management experience, including at least 5 years managing large teams
Preferred Qualifications
- Experience implementing repeatable processes and driving automation or standardization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Lo sentimos, este trabajo no está disponible en su región
7
Manager, Customer Growth Mgr, Amazon Shipping
San Jose, Heredia
Amazon
Publicado hace 15 días
Trabajo visto
Descripción Del Trabajo
Description
This is an exciting opportunity to join a new emerging business in transportation. We are a startup team looking for a highly driven, entrepreneurial, analytical and customer-obsessed Manager for the Customer Growth Manager (CGM) Team to lead a high-performing team focused on supporting high-volume shippers within Amazon's Transportation Services (ATS) network. This role requires strong operational oversight, cross-functional collaboration, and people management skills to deliver a world-class shipper experience through a proactive and scalable support model.
The ideal candidate will partner with onshore CGMs to drive process excellence, resolve complex escalations, and ensure consistent service delivery from offshore operations.
Key job responsibilities
- Lead and manage a team of CGMs, ensuring timely and effective support across six key areas: Pickup Support, Tracking & Delivery Resolution, Billing & Account Management, Claims Assistance, Proactive Account Optimization, and Complex/Cross-functional Escalations.
- Establish team goals, set performance metrics, and drive accountability to achieve KPIs related to resolution time, customer satisfaction, and operational efficiency.
- Act as a point of escalation for high-impact or cross-functional issues, coordinating resolution with senior stakeholders as needed.
- Drive continuous improvement initiatives to optimize workflows, automate repetitive tasks, and reduce shipper friction.
- Deliver insights from escalations and shipper feedback to partner teams and help inform long-term product, policy, or process improvements.
- Support offshore transition and operational integration efforts to ensure seamless support delivery and alignment with onshore standards.
- Oversee the quality and consistency of Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and other proactive communications.
- Foster a high-performance culture by coaching and developing team members and supporting career growth opportunities.
A day in the life
Engage both internally and externally to Amazon to understand key customer painpoints and generate strategic and impactful solutions.
Basic Qualifications
- 5+ years of business development, partnership management, or sourcing new business experience
- 5+ years of professional or military experience
- 7+ years of sales, inside sales, or business development experience
- Experience building and hiring a sales team
- Experience directly managing teams of 6 or more
Preferred Qualifications
- Experience developing efficient and scalable sales operations processes
- Experience defining sales tech requirements for a CRM such as Salesforce
- Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This is an exciting opportunity to join a new emerging business in transportation. We are a startup team looking for a highly driven, entrepreneurial, analytical and customer-obsessed Manager for the Customer Growth Manager (CGM) Team to lead a high-performing team focused on supporting high-volume shippers within Amazon's Transportation Services (ATS) network. This role requires strong operational oversight, cross-functional collaboration, and people management skills to deliver a world-class shipper experience through a proactive and scalable support model.
The ideal candidate will partner with onshore CGMs to drive process excellence, resolve complex escalations, and ensure consistent service delivery from offshore operations.
Key job responsibilities
- Lead and manage a team of CGMs, ensuring timely and effective support across six key areas: Pickup Support, Tracking & Delivery Resolution, Billing & Account Management, Claims Assistance, Proactive Account Optimization, and Complex/Cross-functional Escalations.
- Establish team goals, set performance metrics, and drive accountability to achieve KPIs related to resolution time, customer satisfaction, and operational efficiency.
- Act as a point of escalation for high-impact or cross-functional issues, coordinating resolution with senior stakeholders as needed.
- Drive continuous improvement initiatives to optimize workflows, automate repetitive tasks, and reduce shipper friction.
- Deliver insights from escalations and shipper feedback to partner teams and help inform long-term product, policy, or process improvements.
- Support offshore transition and operational integration efforts to ensure seamless support delivery and alignment with onshore standards.
- Oversee the quality and consistency of Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and other proactive communications.
- Foster a high-performance culture by coaching and developing team members and supporting career growth opportunities.
A day in the life
Engage both internally and externally to Amazon to understand key customer painpoints and generate strategic and impactful solutions.
Basic Qualifications
- 5+ years of business development, partnership management, or sourcing new business experience
- 5+ years of professional or military experience
- 7+ years of sales, inside sales, or business development experience
- Experience building and hiring a sales team
- Experience directly managing teams of 6 or more
Preferred Qualifications
- Experience developing efficient and scalable sales operations processes
- Experience defining sales tech requirements for a CRM such as Salesforce
- Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Lo sentimos, este trabajo no está disponible en su región
8
Business Intel Engineer I, Amazon Fresh
Heredia, Heredia
Amazon
Publicado hace 25 días
Trabajo visto
Descripción Del Trabajo
Description
The Business Intelligence Engineer I will be responsible for designing, developing, and implementing end-to-end automation solutions using programming languages. This role will focus on streamlining and optimizing business intelligence and data reporting processes through the creation of reusable, scalable automation pipelines. The BI Engineer I will collaborate closely with BIE's, PMs, managers and other stakeholders to understand requirements and translate them into efficient, reliable automation workflows.
Basic Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related field
- 1-2 years of experience with SQL
- Understanding of key concepts such as data extraction, ETL processes, data warehousing, and relational databases
- Strong problem-solving skills and ability to work effectively in a team environment
- Excellent communication skills, both written and verbal
- Adaptability and comfort with ambiguous situations
Preferred Qualifications
- Knowledge of Python or similar scripting languages
- Experience with data visualization tools (e.g., AWS QuickSight, Tableau, Power BI)
- Familiarity with cloud-based technologies (e.g., AWS, Azure, GCP)
- Experience with version control systems, particularly Git and GitHub
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Business Intelligence Engineer I will be responsible for designing, developing, and implementing end-to-end automation solutions using programming languages. This role will focus on streamlining and optimizing business intelligence and data reporting processes through the creation of reusable, scalable automation pipelines. The BI Engineer I will collaborate closely with BIE's, PMs, managers and other stakeholders to understand requirements and translate them into efficient, reliable automation workflows.
Basic Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related field
- 1-2 years of experience with SQL
- Understanding of key concepts such as data extraction, ETL processes, data warehousing, and relational databases
- Strong problem-solving skills and ability to work effectively in a team environment
- Excellent communication skills, both written and verbal
- Adaptability and comfort with ambiguous situations
Preferred Qualifications
- Knowledge of Python or similar scripting languages
- Experience with data visualization tools (e.g., AWS QuickSight, Tableau, Power BI)
- Familiarity with cloud-based technologies (e.g., AWS, Azure, GCP)
- Experience with version control systems, particularly Git and GitHub
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Lo sentimos, este trabajo no está disponible en su región
9