Account Representative , Amazon Business Seller Assist
Publicado hace 21 días
Trabajo visto
Descripción Del Trabajo
Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.
Are you ready for the next step in your career building on your skills as a leader, innovator, and collaborator? Are you ready to work with colleagues that will inspire and challenge you to have fun, work hard and make history? Are you ready to help unlock a $2 trillion (yes trillion) business opportunity for Amazon? We may have a role for you.
The Amazon Business (AB) Seller team is driving the next wave of growth for our Business Customers' purchasing needs, by innovating across a broad spectrum of functions including expanding our selection, offering everyday low prices, improving the world-class delivery, and providing exceptional convenience. We are disrupting the status quo by delivering new, efficient purchasing solutions to individual proprietors, to small-medium businesses, to global organizations (and everything in between).
In this role you will be working with Sellers to broaden our selection of items in the AB marketplace. Focusing on the depth and breadth of selection you will work with a moderate volume of AB Sellers to drive the business forward and maximize each opportunity. As a valued contributor and business owner, the expectation is you handle each account with care and consideration. You make the right decisions in a timely manner and utilize the resources you have around you as an Amazonian.
Key job responsibilities
Meet or exceed team quotas, revenue targets, feature adoption goals, and operational metrics
Develop and execute cross-functional concepts for major new Go To Market (GTM) capabilities, such as in pricing, leveraging Seller supply chain capabilities, or major seller partnerships, and work cross-functionally to implement these breakthrough ideas
Work with category, product, marketing, operations, and lead generation teams to optimize new B2B seller recruitment and existing seller performance improvement
Utilize CRM tools such as Salesforce and business intelligence dashboards to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals
Basic Qualifications
- 2+ years sales experience
- Proficiency on English Language (Written and spoken)
- Proven experience owning and building a plan for success
- Experience on leading customer engagements via consultative and solution based selling
Preferred Qualifications
- BA/BS degree preferred.
- 2+ years of successful business-to-business (B2B) sales and management experience
- Proven ability to execute and exceed on all core goals and secondary KPI's
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Ab Senior Customer Advisor , Amazon Business
Hoy
Trabajo visto
Descripción Del Trabajo
- Experience on prospecting and building pipeline.
- Proficient on English Language (Written and spoken).
- Proven experience owning a territory and building a plan for success.
- Experience on leading customer engagements via consultative and solution based selling.
- Excellent communications skills with the ability to manage challenging conversations in a professional manner.
Job summary
Amazon Business gives organizations of all sizes access to hundreds of millions of products in a shopping experience built for businesses. Amazon Business serves Public Sector customers that love the convenience of shopping online. However, federal, state and local procurement officials require solutions that fit how public entities operate. The Amazon Business team is dedicated to developing solutions that combines the selection, convenience, and value customers have come to know and love from Amazon, with new features and unique benefits tailored to customers.
Senior account Representatives are responsible for both building and managing their book of business leveraging solution-selling, traditional and digital prospecting tactics, and supporting long-term strategic customer relationships following the initial prospect/onboarding and stabilization period. The primary areas of responsibility include prospecting, expert knowledge of features and products to create a personalized solution for each institution (feature adoption), and developing relationships with buying decision makers across functional areas such as Information Technology, Facilities, and more.
Roles and Responsibilities
- Meet or exceed targets for customer acquisition and customer spend adoption.
- Initiate prospecting and lead generation activities within Public Sector organizations.
- Assisting customers with registration and presenting registered customers with Amazon Business account tours.
- Educating and networking with key prospect and customer contacts.
- Relay market needs and requirements back to internal Amazon teams including Product, Management, Technical and Category Management teams.
- Drive customer satisfaction.
- Work closely with marketing, merchandising, business development, customer service and other internal Amazon stakeholders.
- This is an inside sales role.
Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
- Excellent communications skills with the ability to manage challenging conversations in a professional manner.
- Ability to prioritize and demonstrate discipline in exceeding goals.Strong ownership, bias for action and willingness to roll-up your sleeves
- Expert use of MS Office Suite
- Knowledge of procurement and source to pay methods
- BA/BS degree
Visual Designer, Amazon Devices Brand Studio (DBS)
Ayer
Trabajo visto
Descripción Del Trabajo
Amazon Devices is looking for a Visual Designer to join the Brand Studio team. Brand Studio helps bring new device offerings to market-products, services, brands, and categories-by creating digital assets that engage and attract customers on Amazon.com and in Retail Stores.
This Visual Designer will support digital campaigns and initiatives across Amazon Devices, producing digital assets that engage and attract customers on Amazon.com and beyond, while working closely with a global team of senior designers, art and creative directors, writers, program managers and production teams.
At Amazon, we strive to be Earth's most customer-centric company. We work every day to surprise and delight our customers through smart and purposeful design. Your work will contribute to the creation of world-class experiences. Designs you create may be seen by millions of people each day across Amazon's homepage, product detail pages, email, and mobile marketing channels.
The ideal candidate is a strong executor who can follow established design directions, apply creative best practices, and iterate based on feedback. In addition to solid design skills, you must bring strong organizational skills, web expertise, and attention to detail. You should be eager to learn, open to feedback, and excited to grow as a collaborator in a fast-paced environment.
Key job responsibilities
- Execute high-quality digital assets that support marketing and merchandising campaigns for Amazon Devices across online and offline channels.
- Apply established brand guidelines, design systems, and templates to maintain consistency across assets.
- Apply design knowledge to bring sketches and ideas to life as production-ready assets.
- Apply basic layout and composition skills to build Detail Pages and new asset types as business needs evolve.
- Prepare files for production following established standards (naming conventions, file organization, optimized exports).
- Ensure designs are optimized for multiple platforms (desktop, mobile, email, social).
- Provide tactical input that aligns with program creative strategy.
- Follow defined creative parameters (e.g., formats, media, asset types) to deliver work that meets requirements.
- Prioritize your own work queue and deliver assets on time, escalating risks when needed.
- Apply accessibility and inclusivity best practices in visual design.
- Collaborate with peers, project managers, and other creative disciplines to support campaign goals.
- Document deliverables and status in team systems (trackers, SOPs, wikis).
- Stay current with design trends and best practices to help improve the quality of deliverables.
- Support refreshes and improvements to Amazon Devices presence across channels.
Basic Qualifications
- An online portfolio or samples of work demonstrating visual design skills, including marketing or brand-related creative.
- 2-4 years of professional design experience (in-house, agency or freelance).
- Experience working on multiple projects with tight deadlines.
- Proficiency in design tools such as Photoshop, Illustrator, InDesign, and familiarity with Figma.
- Strong attention to detail and ability to follow creative direction.
- Strong organizational skills and ability to manage time effectively.
- Experience with photo retouching and the ability to transform sketches or rough ideas into polished, production-ready assets.
- Basic experience in layout and design composition for Detail Pages and new asset types as business needs evolve.
- Familiarity with production standards including file prep, naming conventions, and asset optimization.
- Awareness of accessibility and inclusive design principles.
- Demonstrated ability to apply feedback and iterate quickly.
Preferred Qualifications
- Familiarity with design systems and how to work within them.
- Basic understanding of UI/UX and usability considerations for digital design.
- Ability to collaborate effectively with peers and project managers.
- Interest in learning how to present and explain design decisions to stakeholders.
- Willingness to learn from peers, participate in training, and grow knowledge in the craft.
- Exposure to motion graphics or responsive/adaptive design is a plus.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Team Manager, Amazon Artificial General Intelligence (AGI)
Publicado hace 25 días
Trabajo visto
Descripción Del Trabajo
Join the Frontline of AI and Machine Learning!
Are you passionate about shaping the future of artificial intelligence? Our innovative team is at the vanguard of machine learning technology, delivering high-quality data solutions that power the next generation of AI models. We're revolutionizing user experiences through advanced Machine Learning (ML) applications.
Key job responsibilities
We're looking for a forward-thinking Team Manager to lead our operations in Speech and Language Solutions (SLS). In this role, as Team Manager, your key responsibilities will be:
- Manages team size of approximately 25 ML Data Associates.
- Responsible for known SLAs and task completion targets (within provided capacity) for specific customers, workflows and delivery priorities.
- Ensures ML data workflows are quality compliant. Analyzes ML data, tickets, productivity and efficiency metrics. Highlights trends, gaps, etc. Provides status reports.
- Identifies risks and ensures escalations reach the right people. Adherence to confidentiality and compliance requirements.
- Liaise with Program Management and other global operations team leads to managing risks & proposing mitigation strategies.
- Provide regular, formal & informal feedback/coaching direct reports on demonstrating leadership principles in their role.
- Identify and help implement process-related improvement using methodologies such as Kaizen, Six Sigma, or Lean.
- Presents data in business meetings/reviews.
- Demonstrated passion for delivering a positive customer experience and maintain composure in ambiguous and difficult situations.
- Communicate effectively in Spanish and English.
If you're ready to make a significant impact in the world of AI and lead a team on the Frontline of Speech and Language Technology, we want to hear from you. Join us in shaping the future of artificial intelligence!
Basic Qualifications
- Bachelor's degree in a relevant field, such as Business Administration, Computer Science, Engineering, Social Sciences, Education, Translation and Interpretation, Communication or advanced college education or experience in a Leadership or related position with management.
- 2+ years of demonstrated people management/ leadership role with 15-20 direct reports on any organization within Amazon.
- Strong proficiency in English and Spanish across verbal, written, reading, and comprehension skills.
- Demonstrated people management/ leadership role with 15-20 direct reports.
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
- Experience in managing process and operational escalations.
- Microsoft Office proficiency and ability to pull data from numerous databases and perform analysis as needed.
- Organizational skills with exceptional follow-through and attention to detail. - Demonstrated adaptability to a constant and fast paced environment.
- Remarkable analytical, problem solving, logical reasoning and people skills.
- Excellent communication, strong organizational skills and very detail oriented.
Preferred Qualifications
- Experience with process improvement/quality control tools and methods.
- Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues.
- Strong proficiency in Portuguese across verbal, written, reading, and comprehension skills.
- Strong interest in hiring and developing people in their respective roles.
- Leadership experience in coaching and performance management.
- Experience with aspects of speech and language technology, Machine Learning, and Large Language Models. - Demonstrated experience leading AI/AGI initiatives at a supervisory level
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Account Manager - Paid Essentials Accounts, Amazon Marketplace Paid Services
Publicado hace 4 días
Trabajo visto
Descripción Del Trabajo
The Amazon Marketplace Paid Services (SAS) organization is seeking for an Account Manager to provide troubleshooting assistant and strategic recommendations to sellers enrolled in the program.
As Account Manager for Paid Essentials you will shape the future of the organization and ensure Seller satisfaction through delivering strategic insights and relentlessly high operational standards. In this role, you will identify and execute opportunities for new selection, fulfillment, traffic and conversion drivers, brand registry, promotions and operational improvement. You will design an end-to-end process to solve this opportunities in a scalable way with the help of Gen AI.
Our Account Managers for Paid Essentials drive Seller business growth by providing customized insights and recommendations, training on Premium Services platform and relevant tools, and delivering a positive experience with our programs. They are agile, inventive advocates for their Sellers' experiences on the Amazon Store. They use root cause analysis and problem-solving skills to address Seller concerns and areas for opportunity. If you are interested in how we are changing the way Mexican companies sell, we are interested in you.
Key job responsibilities
- Develop a clear understanding of the Selling on Amazon products and their functionalities, the e-commerce industry and competitive environment.
- Train sellers in the use of Premium Services platform and other program's tools.
- Analyze data and trends to identify, action and influence long term in order to maximize potential for your assigned inputs to improve Sellers metrics.
- Oversee key strategic activities that are underway for the Seller, follow up, escalate and clear blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization and deliver value across a larger customer set
- Track metrics to record the success of the Sellers inputs in your scope. Use these metrics to guide your work and uncover hidden areas of opportunity.
- Prepare and deliver business reviews regarding progress and state of health of your inputs.
- Create end-to-end processes to address main opportunities and use Gen AI tools to make it scalable.
A day in the life
- Inclusive team culture: At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust
- Work Life Balance: We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
- Mentorship& Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
Basic Qualifications
- Bachelor's degree
- 2+ years of sales or account management experience
- Experience analyzing data and best practices to assess performance drivers
- Experience with Excel
- Speak, write, and read fluently in Spanish and English.
Preferred Qualifications
- Gen AI experience (recommended but not required)
- 2+ years of digital advertising and client facing roles experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Account Manager - Paid Essentials Accounts, Amazon Marketplace Paid Services

Publicado hace 24 días
Trabajo visto
Descripción Del Trabajo
The Amazon Marketplace Paid Services (SAS) organization is seeking for an Account Manager to provide troubleshooting assistant and strategic recommendations to sellers enrolled in the program.
As Account Manager for Paid Essentials you will shape the future of the organization and ensure Seller satisfaction through delivering strategic insights and relentlessly high operational standards. In this role, you will identify and execute opportunities for new selection, fulfillment, traffic and conversion drivers, brand registry, promotions and operational improvement. You will design an end-to-end process to solve this opportunities in a scalable way with the help of Gen AI.
Our Account Managers for Paid Essentials drive Seller business growth by providing customized insights and recommendations, training on Premium Services platform and relevant tools, and delivering a positive experience with our programs. They are agile, inventive advocates for their Sellers' experiences on the Amazon Store. They use root cause analysis and problem-solving skills to address Seller concerns and areas for opportunity. If you are interested in how we are changing the way Mexican companies sell, we are interested in you.
Key job responsibilities
- Develop a clear understanding of the Selling on Amazon products and their functionalities, the e-commerce industry and competitive environment.
- Train sellers in the use of Premium Services platform and other program's tools.
- Analyze data and trends to identify, action and influence long term in order to maximize potential for your assigned inputs to improve Sellers metrics.
- Oversee key strategic activities that are underway for the Seller, follow up, escalate and clear blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization and deliver value across a larger customer set
- Track metrics to record the success of the Sellers inputs in your scope. Use these metrics to guide your work and uncover hidden areas of opportunity.
- Prepare and deliver business reviews regarding progress and state of health of your inputs.
- Create end-to-end processes to address main opportunities and use Gen AI tools to make it scalable.
A day in the life
- Inclusive team culture: At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust
- Work Life Balance: We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
- Mentorship& Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
Basic Qualifications
- Bachelor's degree
- 2+ years of sales or account management experience
- Experience analyzing data and best practices to assess performance drivers
- Experience with Excel
- Speak, write, and read fluently in Spanish and English.
Preferred Qualifications
- Gen AI experience (recommended but not required)
- 2+ years of digital advertising and client facing roles experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Sr Site Leader, Amazon GenAI Data Serv Ops, AGI-DS Ops

Publicado hace 26 días
Trabajo visto
Descripción Del Trabajo
Amazon is seeking a Senior Site Leader to lead our Amazon General Intelligence Data Services operations in Costa Rica. This is a high-impact leadership role responsible for site strategy, operations delivery, and team development across a large-scale, high-performing organization. The successful candidate will drive productivity, efficiency, and quality of data services that power Amazon's most innovative Gen AI and ML products-most notably Nova, and Alexa+.
Key job responsibilities
- Set and drive the overall site strategy, ensuring effective coordination, service delivery, and operational performance.
- Define team vision and culture, manage individual and team performance goals, and ensure adherence to service levels and schedules to support our Scientists and Customers
- Partner cross-functionally to build input-focused operational plans that align with key business measures.
- Foster a culture of accountability, transparency, and collaboration, with a focus on root-cause problem-solving.
- Advocate for system and process improvements that benefit product teams, stakeholders, and operations.
- Implement bar-raising hiring and development programs, and build clear career paths for site team members.
- Inspire innovation on the front lines, encouraging creative problem solving, ownership, and calculated risk-taking.
- Establish closed-loop feedback mechanisms that empower Data Associates to suggest and influence process improvements.
- Promote a coaching culture, offering both formal and informal development opportunities across the organization.
- Champion diversity and inclusion, ensuring a respectful, responsive, and supportive work environment.
- Deliver continuous improvement across operations, quality, productivity, cost, customer experience, and people metrics.
- Build strong partnerships with internal and external stakeholders to solve pain points and improve the DA experience.
- Drive employee engagement and retention, measured by improvements in attrition and survey results.
About the team
Amazon strives to be the world's most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. The AGI Data Services team is part of Alexa Machine Learning organization that provides speech recognition capabilities for a variety of Amazon products and searches, most visibly, the recently launched Amazon Echo product. We provide secure, flexible, cost effective, and high-quality data labeling services to our customers, that enables them to build advanced ML models.
Basic Qualifications
- MSc in Engineering, Management, or similar fields.
- 10+ years of operations (manufacturing, logistics, services) and people leadership experience, including 3+ years in a senior management role within fast-paced, customer-obsessed environments.
- Proven ability to scale large teams while driving high performance, engagement, and operational excellence.
- Strong strategic planning and execution skills, with experience owning cost centers, leading cross-functional initiatives, and driving process improvements.
- Demonstrated ability to hire, develop, and retain top talent, build succession plans, and foster a culture of accountability and continuous improvement.
- Data-driven decision-maker with excellent communication skills, sound judgment, and a passion for innovation, customer focus, and high standards.
Preferred Qualifications
- MBA or Master's degree in a relevant field.
- Familiarity machine learning.
- Ability to deal with ambiguity and adapt to change quickly.
- Lean Six Sigma Black Belt certified
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Customer Service Representative
Ayer
Trabajo visto
Descripción Del Trabajo
PE-Voice
Join our team as a PE-Revenue Cycle Management Specialist where you will play a crucial role in optimizing revenue processes within the healthcare sector. With a focus on patient calling and provider interactions you will utilize your expertise in MS Excel to enhance efficiency and accuracy. This entry-level position offers a dynamic work environment with opportunities for growth and development.
**Responsibilities**
+ Manage and streamline revenue cycle processes to ensure timely and accurate billing and collections.
+ Utilize MS Excel to analyze and report on financial data identifying trends and areas for improvement.
+ Conduct patient calling to verify insurance information and resolve billing inquiries.
+ Collaborate with healthcare providers to ensure accurate documentation and coding for billing purposes.
+ Maintain up-to-date knowledge of industry regulations and compliance standards.
+ Assist in the development and implementation of process improvements to enhance revenue cycle efficiency.
+ Provide support to the finance team in reconciling accounts and resolving discrepancies.
+ Monitor and track key performance indicators to assess the effectiveness of revenue cycle operations.
+ Communicate effectively with patients and providers to address and resolve billing issues.
+ Participate in team meetings and contribute to discussions on best practices and process enhancements.
+ Ensure data integrity and confidentiality in all patient and financial records.
+ Support the preparation of financial reports and presentations for management review.
+ Contribute to the overall success of the company by optimizing revenue processes and enhancing customer satisfaction.
**Qualifications**
+ Demonstrate proficiency in MS Excel including the ability to create and analyze complex spreadsheets.
+ Exhibit strong communication skills for effective patient calling and provider interactions.
+ Show attention to detail and accuracy in managing financial data and documentation.
+ Possess a basic understanding of healthcare billing and coding practices.
+ Display a proactive approach to problem-solving and process improvement.
+ Have the ability to work collaboratively in a team-oriented environment.
**Certifications Required**
Certified Revenue Cycle Specialist (CRCS) or equivalent certification preferred.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Customer Service Representative
Ayer
Trabajo visto
Descripción Del Trabajo
SPE- Voice
We are seeking a skilled professional for the role of SPE-Revenue Cycle Management LS with 2 to 4 years of experience. The ideal candidate will have expertise in MS Excel and domain experience in patient calling and provider interactions. This role requires working from the office during day shifts with no travel involved.
**Responsibilities**
+ Manage and optimize the revenue cycle processes to ensure efficient financial operations.
+ Collaborate with healthcare providers to streamline billing and collection procedures.
+ Utilize MS Excel to analyze and report on financial data ensuring accuracy and compliance.
+ Conduct patient calling to verify information and resolve billing inquiries effectively.
+ Coordinate with providers to address any discrepancies in patient accounts.
+ Implement strategies to improve revenue cycle performance and reduce outstanding balances.
+ Monitor and report on key performance indicators related to revenue cycle management.
+ Provide support and training to team members on best practices and process improvements.
+ Ensure compliance with healthcare regulations and standards in all revenue cycle activities.
+ Develop and maintain strong relationships with patients and providers to enhance service delivery.
+ Identify opportunities for process enhancements and implement solutions to improve efficiency.
+ Prepare detailed reports and presentations for management on revenue cycle performance.
+ Stay updated on industry trends and changes in regulations affecting revenue cycle management.
**Qualifications**
+ Demonstrate proficiency in MS Excel for data analysis and reporting.
+ Possess strong communication skills for effective patient calling and provider interactions.
+ Exhibit a solid understanding of revenue cycle management principles and practices.
+ Show experience in handling patient accounts and resolving billing issues.
+ Display the ability to work collaboratively with healthcare providers and team members.
+ Have a keen eye for detail and accuracy in financial data management.
+ Maintain a proactive approach to identifying and solving revenue cycle challenges.
**Certifications Required**
Certified Revenue Cycle Specialist (CRCS) or equivalent certification preferred.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Customer Service Representative
Publicado hace 5 días
Trabajo visto
Descripción Del Trabajo
The BPO SPE Data role requires a professional with 2 to 6 years of experience in managing data processes within a BPO environment. The candidate will work from the office during day shifts utilizing their expertise in MS Office to enhance data management and reporting. Proficiency in English is essential for effective communication and documentation.
**Responsibilities**
+ Manage and process data efficiently to ensure accuracy and reliability in all BPO operations.
+ Utilize MS Office tools to create update and maintain comprehensive data reports.
+ Collaborate with team members to streamline data workflows and improve process efficiency.
+ Analyze data trends and provide actionable insights to support business decisions.
+ Ensure data integrity by conducting regular audits and implementing quality control measures.
+ Communicate effectively with stakeholders to understand data requirements and deliver solutions.
+ Support the development of data management strategies to enhance operational effectiveness.
+ Provide training and guidance to junior team members on data handling best practices.
+ Develop and maintain documentation for data processes and procedures.
+ Assist in the implementation of new data management technologies and tools.
+ Monitor data-related KPIs and report on performance metrics to management.
+ Contribute to the continuous improvement of data processes by suggesting innovative solutions.
+ Ensure compliance with data protection regulations and company policies.
**Qualifications**
+ Demonstrate proficiency in MS Office particularly Excel for data analysis and reporting.
+ Possess strong analytical skills to interpret complex data sets and derive meaningful insights.
+ Exhibit excellent communication skills in English both written and spoken.
+ Show attention to detail and a commitment to maintaining high data quality standards.
+ Have a proactive approach to problem-solving and process improvement.
+ Display the ability to work collaboratively in a team-oriented environment.
**Certifications Required**
Microsoft Office Specialist Certification in Excel is recommended.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.