4 Ofertas de Customer Relations en Alajuela
Cr Customer Service Agent
Alajuela, Alajuela
SmileDirectClub
Trabajo visto
Descripción Del Trabajo
**Job Type**: Full-Time Overview:
We’re SmileDirectClub, and we believe everyone deserves a smile they’ll love. We also believe that you deserve a job you’ll love. Good thing you found us, and we found you. At SmileDirectClub, we’re all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we’re spreading smiles and positivity all over the country.
It’s no small task. That’s why we’re looking for energetic, passionate, and confident team members who can help turn frowns, in to life-changing grins. Are you up for it?
We’re looking for a Customer Care Specialist. You will represent SmileDirectClub by answering customer's questions, providing key product information, and solving problems in order to ensure customer happiness!
**Responsibilities**:
**Main responsibilities will include but are not limited to**:
- A self-starter personality that can thrive in the fast-paced environment of a rapidly growing startup company.
- Sales and/or customer service experience
- Associate's degree or higher, preferred
- Ability to communicate clearly and effectively, both oral and written
- Proficient typing and computer skills
- Excellent accuracy and attention to detail
- A 'Team Player' attitude
Qualifications:
**Requirements**:
- 1 to 2 years of customer service experience required.
- English proficiency B2+ C1 (Written and Speaking) required.
- Great computer and typing skills (30 WPM) required.
**Soft Skills**
- Adaptability
- Attention to detail
- Team player
- Time management skill
- Stress management
Benefits of Joining the Club:
- Medical, Dental and Vision Insurance
- 401K with match
- PTO
- Aligner and Whitening Benefit
- Collaborative work environment and positive culture
Company Profile:
SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile.
- What is SmileDirectClub? Link here.
- What are our customers saying? Link here.
- What is a SmileShop? Link here.
- What is our culture like? Link here.
- How do we celebrate your team members? Link here.
We’re SmileDirectClub, and we believe everyone deserves a smile they’ll love. We also believe that you deserve a job you’ll love. Good thing you found us, and we found you. At SmileDirectClub, we’re all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we’re spreading smiles and positivity all over the country.
It’s no small task. That’s why we’re looking for energetic, passionate, and confident team members who can help turn frowns, in to life-changing grins. Are you up for it?
We’re looking for a Customer Care Specialist. You will represent SmileDirectClub by answering customer's questions, providing key product information, and solving problems in order to ensure customer happiness!
**Responsibilities**:
**Main responsibilities will include but are not limited to**:
- A self-starter personality that can thrive in the fast-paced environment of a rapidly growing startup company.
- Sales and/or customer service experience
- Associate's degree or higher, preferred
- Ability to communicate clearly and effectively, both oral and written
- Proficient typing and computer skills
- Excellent accuracy and attention to detail
- A 'Team Player' attitude
Qualifications:
**Requirements**:
- 1 to 2 years of customer service experience required.
- English proficiency B2+ C1 (Written and Speaking) required.
- Great computer and typing skills (30 WPM) required.
**Soft Skills**
- Adaptability
- Attention to detail
- Team player
- Time management skill
- Stress management
Benefits of Joining the Club:
- Medical, Dental and Vision Insurance
- 401K with match
- PTO
- Aligner and Whitening Benefit
- Collaborative work environment and positive culture
Company Profile:
SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile.
- What is SmileDirectClub? Link here.
- What are our customers saying? Link here.
- What is a SmileShop? Link here.
- What is our culture like? Link here.
- How do we celebrate your team members? Link here.
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Customer Service Supervisor II
Alajuela, Alajuela
Abbott
Publicado hace 2 días
Trabajo visto
Descripción Del Trabajo
**Customer Service Supervisor II**
**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works out of our (insert location of working site) location in the (insert division name. (Insert division description).
As the Customer Service Supervisor II, you'll have the chance supervise the operations within Customer Service with responsibility for implementing processes and systems that produce high quality customer service in the most cost-effective manner. Responsible for leading, coaching and developing the team members in the Customer Service department. Develops and maintains strong working relationships with external and internal customers to ensure excellent service levels defects.
**What You'll Do**
Work closely with the distribution center to ensure priorities and exceptions are clearly understood. Escalate any cases to management as required.
Supports Manager in all revenue recognition transactions to ensure accuracy and compliance with SOX controls. Strict accuracy of data and timeliness of transactions are critical in controlling risk.
Proactively communicates to his/her supervisor about open cases and/or escalations to ensure priorities and exceptions are clearly set and solutions are in place.
Serves as a procedural expert to support the CSR's and customers.
Acts as a knowledge source for team members to escalate problem solving and/or issues. Creates and makes proposals for change to management for consideration and adoption. Follow-up on open topics, may lead implementation.
Provides technical leadership on transactional and/or technical questions and processes including areas related to ERP functionality and other systems and processes used by Customer Service teams.
Provides timely feedback to Information Systems and Leadership on any systems issues.
**Shift: Administrative - Day light saving applies.**
**Required Qualifications**
+ High School degree
+ Bachelor´s degree: having successfully covered at least 50% of the curriculum at the university with at least 5 years of working experience.
+ Experience Experience Details +5 years of experience in a customer service position.
+ +3 years of supervisory experience.
+ SAP experience.
+ Microsoft office experience.
+ Demonstrated ability to train and mentor others required.
+ Demonstrated ability to leverage and/or engage others to accomplish projects.
+ Ability to travel up to 30%, including internationally.
+ Regularly scheduled overtime is a requirement of this position.
+ Advanced command of English
**Preferred Qualifications**
+ Experience in Customer Service within the Medical Device Industry required (desired).
+ Experience working in a broader enterprise/cross-division business unit model preferred.
Apply Now ( your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works out of our (insert location of working site) location in the (insert division name. (Insert division description).
As the Customer Service Supervisor II, you'll have the chance supervise the operations within Customer Service with responsibility for implementing processes and systems that produce high quality customer service in the most cost-effective manner. Responsible for leading, coaching and developing the team members in the Customer Service department. Develops and maintains strong working relationships with external and internal customers to ensure excellent service levels defects.
**What You'll Do**
Work closely with the distribution center to ensure priorities and exceptions are clearly understood. Escalate any cases to management as required.
Supports Manager in all revenue recognition transactions to ensure accuracy and compliance with SOX controls. Strict accuracy of data and timeliness of transactions are critical in controlling risk.
Proactively communicates to his/her supervisor about open cases and/or escalations to ensure priorities and exceptions are clearly set and solutions are in place.
Serves as a procedural expert to support the CSR's and customers.
Acts as a knowledge source for team members to escalate problem solving and/or issues. Creates and makes proposals for change to management for consideration and adoption. Follow-up on open topics, may lead implementation.
Provides technical leadership on transactional and/or technical questions and processes including areas related to ERP functionality and other systems and processes used by Customer Service teams.
Provides timely feedback to Information Systems and Leadership on any systems issues.
**Shift: Administrative - Day light saving applies.**
**Required Qualifications**
+ High School degree
+ Bachelor´s degree: having successfully covered at least 50% of the curriculum at the university with at least 5 years of working experience.
+ Experience Experience Details +5 years of experience in a customer service position.
+ +3 years of supervisory experience.
+ SAP experience.
+ Microsoft office experience.
+ Demonstrated ability to train and mentor others required.
+ Demonstrated ability to leverage and/or engage others to accomplish projects.
+ Ability to travel up to 30%, including internationally.
+ Regularly scheduled overtime is a requirement of this position.
+ Advanced command of English
**Preferred Qualifications**
+ Experience in Customer Service within the Medical Device Industry required (desired).
+ Experience working in a broader enterprise/cross-division business unit model preferred.
Apply Now ( your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Lo sentimos, este trabajo no está disponible en su región
0
Customer Service Representative I
Alajuela, Alajuela
Abbott Laboratories
Hoy
Trabajo visto
Descripción Del Trabajo
**_MAIN RESPONSIBILITIES_**
- Receives, verifies and processes purchases orders, and/or coordinates the distribution of medical devices to hospitals, sales representatives and/or distributors as appropriate.
- Researches and resolves any problems with orders received. Corrects the order as necessary, and releases for posting.
- Communicates all inventory shortages and shipping status to sales representatives and customers as required, and provides information on inventory availability on back-ordered items to the field.
- Performs pro-active follow-up to sales representatives/customers to obtain implant information, purchase order numbers, pricing information, and device tracking information in order to ensure correct inventory records, and the billing of all devices in a timely manner.
- Obtains approvals, issues and tracks Returns and Credits based on procedures. Works with customers to expedite the return through to resolution.
- Researches and prepares billing corrections when required, to ensure proper billing and correct commission payments on all devices.
- Proactively communicates to his/her supervisor about open cases and/or escalations to ensure priorities and exceptions are clearly set and solutions are in place.
- Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
**_ QUALIFICATIONS_**
- High school diploma or other specialized training/equivalent related experience.
- 1 or more years of demonstrated experience in a customer service or closely related environment.
- Experience working in a broader enterprise/cross-division business unit model preferred.
- Ability to work in a highly matrixed and geographically diverse business environment.
- Ability to leverage and/or engage others to accomplish projects.
- Ability to travel approximately 10% of the time, including internationally.
- Ability to maintain regular and predictable attendance.
- Regularly scheduled overtime is a requirement of this position
- Demonstrated competence in English spelling, grammar, and punctuation, including the ability to successfully pass a reading comprehension pre-employment examination is required.
- SAP Knowledge (desired)
- Experience in the biotech, bio-instruments or medical devices industries (desired)
**_ ADMINISTRATIVE SHIFT_
- Receives, verifies and processes purchases orders, and/or coordinates the distribution of medical devices to hospitals, sales representatives and/or distributors as appropriate.
- Researches and resolves any problems with orders received. Corrects the order as necessary, and releases for posting.
- Communicates all inventory shortages and shipping status to sales representatives and customers as required, and provides information on inventory availability on back-ordered items to the field.
- Performs pro-active follow-up to sales representatives/customers to obtain implant information, purchase order numbers, pricing information, and device tracking information in order to ensure correct inventory records, and the billing of all devices in a timely manner.
- Obtains approvals, issues and tracks Returns and Credits based on procedures. Works with customers to expedite the return through to resolution.
- Researches and prepares billing corrections when required, to ensure proper billing and correct commission payments on all devices.
- Proactively communicates to his/her supervisor about open cases and/or escalations to ensure priorities and exceptions are clearly set and solutions are in place.
- Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
**_ QUALIFICATIONS_**
- High school diploma or other specialized training/equivalent related experience.
- 1 or more years of demonstrated experience in a customer service or closely related environment.
- Experience working in a broader enterprise/cross-division business unit model preferred.
- Ability to work in a highly matrixed and geographically diverse business environment.
- Ability to leverage and/or engage others to accomplish projects.
- Ability to travel approximately 10% of the time, including internationally.
- Ability to maintain regular and predictable attendance.
- Regularly scheduled overtime is a requirement of this position
- Demonstrated competence in English spelling, grammar, and punctuation, including the ability to successfully pass a reading comprehension pre-employment examination is required.
- SAP Knowledge (desired)
- Experience in the biotech, bio-instruments or medical devices industries (desired)
**_ ADMINISTRATIVE SHIFT_
Lo sentimos, este trabajo no está disponible en su región
1
Customer Service Telecommunication Specialist I
Alajuela, Alajuela
Abbott Laboratories
Hoy
Trabajo visto
Descripción Del Trabajo
**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works out of our location in the Aerocentro, Alajuela. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
As the Customer Service Telecommunication Specialist I, you’ll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.
**What You’ll Do**
- Answers calls from hospital’s staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
- Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
- Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
- Perform outbound calls to Sales Representatives to confirm receipt of case information
- Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate.
**Required Qualifications**
- High school degree.
- +1 year (s) of experience in a customer service, product support, IT, telecommunications, or related role.
- Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
- This position is office based.
- Language Proficiency Fully Bilingual (English and Spanish) **C1**
**Preferred Qualifications**
- Experience in the biotech, bio-instruments or medical devices industries.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works out of our location in the Aerocentro, Alajuela. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
As the Customer Service Telecommunication Specialist I, you’ll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.
**What You’ll Do**
- Answers calls from hospital’s staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
- Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
- Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
- Perform outbound calls to Sales Representatives to confirm receipt of case information
- Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate.
**Required Qualifications**
- High school degree.
- +1 year (s) of experience in a customer service, product support, IT, telecommunications, or related role.
- Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
- This position is office based.
- Language Proficiency Fully Bilingual (English and Spanish) **C1**
**Preferred Qualifications**
- Experience in the biotech, bio-instruments or medical devices industries.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
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