12 Ofertas de Customer Service en en San José

High School Diploma or GED Equivalent
- Strong command in English Language, C1 minimum
- At least 1 year of experience in customer service roles
- On site (Santa Ana Lindora)

Tipo de puesto: Tiempo completo

Salario: A partir de ₡1.00 al mes

Customer Service Analyst 1-Support- O4

**Applicants are required to read, write, and speak the following languages***: English

**Preferred Qualifications**

**Global Customer HUB - HSGBU Support Engineer**

The HSGBU Support engineer provides dedicated support to Oracle Health Sciences Business Unit and specifically Oracle's Pharmaceutical customers globally in English and in local language. Responsible for duties such as responding to Service Requests, responding to incoming phone calls and Chats, resetting passwords and reactivating user accounts. Monitor and maintain the organization's tickets and customer requests.

**Responsibilities**:

- Ensure that tasks are handled during active shift
- Uses SR quality guidelines when updating and managing SRs
- Monitors specific queues for: unassigned, local language, route failures and exception SRs, routing or assigning as necessary
- Responds quickly to customer requests for escalations by using documented escalation process
- Responds in English or local language as needed
- Contributes to continuous process improvement initiatives
- Reacts to system or process issues by contacting responsible technical contacts or reports problem to a Regional Global Customer HUB manager
- Contributes to process and system development and knowledge management

**Accountabilities**:

- Takes ownership and coordinates resolution of customer’s service requests in local language
- Maintain knowledge of current Oracle business flows and ensures that team resources act in the same way
- Operate in line with Customer Service HUB & HSGBU business processes and procedures
- Manages queue and SRs to provide the highest level of customer service within standard support guidelines

**Personal Competencies**:

- Strong communication skills (verbal and written)
- Adapts to change easily
- Ability to manage multiple tasks
- Aptitude for analytical problem solving
- Solution oriented
- Quality
- Problem solving
- Planning and organizing
- Self-motivation

**Interpersonal Competencies**:

- Customer focus
- Teamwork
- Influencing and negotiating
- Working globally

**Preferred Qualifications**:

- Bachelor’s degree
- Between 1 and 6+ years’ work experience with a minimum of 2 years customer support experience for IC1 and above.
- Strong understanding of customer service principles
- Language Skills: Full proficiency in English plus Spanish. Additional languages such as French considered a plus.

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.

**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.**

**Job**: Support

**Location**: CR-CR,Costa Rica-Santa Ana

**Job Type**: Regular Employee Hire

**Organization**: Oracle

Bachelor's degree
- Completed university bachelor’s/licentiate’s degree in Business Administration, Economics, Accounting or Finance.
- 10+ years of Tax, Finance, Records to Report (R2R),

Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre

**We are looking to someone to cover ANZ region**: 2:30pm
- 9:30pm or 3:00-10:30pm Costa Rica Time, Sunday to Thursday.

Duty/Responsibility Percentage of Time
Request Handling - Pre & post-transaction queries
- Resolve multi-channel Client transaction queries providing answers immediately where possible and escalating to Sales teams when required, to ensure delivery of responsive service to Clients.
- Utilize business and product knowledge to identify opportunities to refer to Sales teams, to meet additional Client needs and increase revenue.
- Support and encourage clients to utilize digital platforms, by demonstrating the functionality of online tools and explaining the benefits.
- Adhere to agreed SLAs and KPIs
- Delivers high quality, consistent interactions
- Handle clients contact with a professional demeanor
- Support in collecting required documents from clients by proactively reaching out to clients, following a reminder process and support clients on ad-hoc questions relating to process
- Contribute towards trend analysis of calls to support strategic client experience enhancements.

80%

Administration and Reporting
- Maintain accurate SFDC records
- Ensure that client requests are handled on time and with accuracy
- Participate in team initiatives as needed
- Identifies areas of improvement and put them forward to the team

20%

Individual Contributor
- Professional individual contributor
- Early acquisition of knowledge and skills for specific area of expertise

Business Impact
- Manages own workload and monitors the team calendar to ensure payments are prioritized
- Performs routine assignments
- Developing problem solving capability
- Takes direction from others
- Spectrum of beginner to intermediate to advanced skills and competencies as required by the role

Customer Focus
- Daily interaction with clients to fulfill their requirements
- Influences and supports clients in using digital self-service tools
- Ensures results positively influence customer experience and team/dept. operations
- Provides effective communication
- Understands our business and our customers; ensures the best customer experience
- Positively promotes company internally and externally

Skill Area
Technical Skills
- Ability to navigate a computerized data entry system
- Familiarity with office productivity tools e.g. MS Office, outlook, excel, SFDC

Soft Skills
- Professional telephone manner with an ability to develop rapport with external customers
- Ability to handle objections and complaints
- High degree of accuracy and attention to detail
- High degree of self-motivation
- Excellent written and verbal communication skills; with ability to ask probing questions to understand customer needs
- Ability to work under pressure
- Experience of working within high-volume.
- Ability to meet deadlines/high sense of urgency
- Strong team player
- Networks to build internal and external relationships
- Ability to deal effectively with all people in a variety of roles, build and
- Maintain supportive relationships with key business contacts, to include the forging of relationships with key stakeholders within the business

About Convera
Convera is the largest non-

Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre

**We are looking to someone to cover ANZ region**: 2:30pm
- 9:30pm or 3:00-10:30pm Costa Rica Time, Sunday to Thursday.

Duty/Responsibility Percentage of Time
Request Handling - Pre & post-transaction queries
- Resolve multi-channel Client transaction queries providing answers immediately where possible and escalating to Sales teams when required, to ensure delivery of responsive service to Clients.
- Utilize business and product knowledge to identify opportunities to refer to Sales teams, to meet additional Client needs and increase revenue.
- Support and encourage clients to utilize digital platforms, by demonstrating the functionality of online tools and explaining the benefits.
- Adhere to agreed SLAs and KPIs
- Delivers high quality, consistent interactions
- Handle clients contact with a professional demeanor
- Support in collecting required documents from clients by proactively reaching out to clients, following a reminder process and support clients on ad-hoc questions relating to process
- Contribute towards trend analysis of calls to support strategic client experience enhancements.

80%

Administration and Reporting
- Maintain accurate SFDC records
- Ensure that client requests are handled on time and with accuracy
- Participate in team initiatives as needed
- Identifies areas of improvement and put them forward to the team

20%

Individual Contributor
- Professional individual contributor
- Early acquisition of knowledge and skills for specific area of expertise

Business Impact
- Manages own workload and monitors the team calendar to ensure payments are prioritized
- Performs routine assignments
- Developing problem solving capability
- Takes direction from others
- Spectrum of beginner to intermediate to advanced skills and competencies as required by the role

Customer Focus
- Daily interaction with clients to fulfill their requirements
- Influences and supports clients in using digital self-service tools
- Ensures results positively influence customer experience and team/dept. operations
- Provides effective communication
- Understands our business and our customers; ensures the best customer experience
- Positively promotes company internally and externally

Skill Area
Technical Skills
- Ability to navigate a computerized data entry system
- Familiarity with office productivity tools e.g. MS Office, outlook, excel, SFDC

Soft Skills
- Professional telephone manner with an ability to develop rapport with external customers
- Ability to handle objections and complaints
- High degree of accuracy and attention to detail
- High degree of self-motivation
- Excellent written and verbal communication skills; with ability to ask probing questions to understand customer needs
- Ability to work under pressure
- Experience of working within high-volume.
- Ability to meet deadlines/high sense of urgency
- Strong team player
- Networks to build internal and external relationships
- Ability to deal effectively with all people in a variety of roles, build and
- Maintain supportive relationships with key business contacts, to include the forging of relationships with key stakeholders within the business

About Convera
Convera is the largest non-

Job Title:
Costa Rica Customer Service Jobs 2025
Job Description
The Advisor I, Blended Support position interfaces with customers via inbound calls/chats and outbound calls/chats/ or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Interactuar con clientes por medio de llamadas entrantes y salientes, consultas por medio de internet, correo electrónico, chat o cualquier otro medio afín determinado por EL PATRONO.
Asegurar que el servicio prestado a nuestros clientes cumpla con las métricas de Desempeño (KPIs: Key Performance Indicator)
Aclarar los requisitos del cliente; comprobar el entendimiento de estos, utilizar herramientas y recursos de apoyo para resolver los problemas de los clientes que no son estándar y requieren alguna aclaración o pensamiento conceptual.
Escuchar atentamente las necesidades y preocupaciones de los clientes; demostrar empatía con el fin construir una buena relación con el cliente.
Saludar a los clientes de una manera cortés, amistosa y profesional utilizando los procedimientos acordados.
Mantener un amplio conocimiento de los productos y/o servicios de los clientes
Desempeñar un trabajo completo y preciso, incluyendo la documentación adecuadamente las cuentas según sea necesario.
Participar en actividades diseñadas para mejorar la satisfacción del cliente y el rendimiento empresarial
Ofrecer productos y/o servicios adicionales.
Rastrear, documentar y recuperar información en la base de datos para seguimiento de llamadas.
Cualquier otra función que le sea indicada o que resulte compatible con sus conocimientos y capacidades, y que sea inherente al puesto ocupado.
Location:
CRI San Jose - US Embassy
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Service Agent CR All Jobs 2025
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
CRI San Jose - US Embassy
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**Costumer Support Associate**

The role of the Customer Support Associate is to facilitate a positive journey for Clients through the efficient and timely handling of pre
- and post-transaction queries, driving Customer satisfaction and retention.

**You will be responsible for**:
**Request Handling - Pre & post-transaction queries.**
- Resolve multi-channel Customer transaction queries providing answers immediately where possible and escalating to Sales teams when required, to ensure delivery of responsive service to Clients.
- Utilize business and product knowledge to identify opportunities to refer to Sales teams, to meet additional Client needs and increase revenue.
- Adhere to agreed SLAs and KPIs
- Delivers high quality, consistent interactions.
- Handle clients contact with a professional demeanor.
- Support in collecting required documents from clients by proactively reaching out to clients, following a reminder process and support clients on ad-hoc questions relating to process.

**Administration and Reporting**
- Maintain accurate SFDC records.
- Ensure that client requests are handled on time and with accuracy.
- Participate in team initiatives as needed.
- Identifies areas of improvement and puts them forward to the team.

**Skills required.**
- Ability to navigate a computerized data entry system.
- Familiarity with office productivity tools e.g. MS Office, outlook, excel, Salesforce.
- Professional telephone manner with an ability to develop rapport with external customers.
- Ability to handle objections and complaints.
- High degree of accuracy and attention to detail
- High degree of self-motivation
- Excellent written and verbal communication skills; with ability to ask probing questions to understand customer needs.
- Ability to work under pressure.
- Ability to meet deadlines/high sense of urgency.
- Strong team player

**About Convera**

Convera is the largest non-

The role of the Specialist - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre
- and post-transaction queries, driving Client satisfaction and retention.
This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales team

**We are looking to someone to cover ANZ region**: 2:30pm
- 9:30pm or 3:00-10:30pm Costa Rica Time, Sunday to Thursday.

Duty/Responsibility Percentage of Time
Request Handling - Pre & post-transaction queries
- Resolve multi-channel Client transaction queries providing answers immediately where possible and escalating to Sales teams when required, to ensure delivery of responsive service to Clients.
- Utilize business and product knowledge to identify opportunities to refer to Sales teams, to meet additional Client needs and increase revenue.
- Support and encourage clients to utilize digital platforms, by demonstrating the functionality of online tools and explaining the benefits.
- Adhere to agreed SLAs and KPIs
- Delivers high quality, consistent interactions
- Handle clients contact with a professional demeanor
- Support in collecting required documents from clients by proactively reaching out to clients, following a reminder process and support clients on ad-hoc questions relating to process
- Contribute towards trend analysis of calls to support strategic client experience enhancements.

80%

Administration and Reporting
- Maintain accurate SFDC records
- Ensure that client requests are handled on time and with accuracy
- Participate in team initiatives as needed
- Identifies areas of improvement and put them forward to the team

20%

Individual Contributor
- Professional individual contributor
- Early acquisition of knowledge and skills for specific area of expertise

Leadership
- No line management responsibilities
- Required to role model client service and support
- Empowers self and others to do their best, highest value work
- Drives and owns professional career and development
- Contributes to a high performing team and environments
- Demonstrates the company culture, values, and behaviours

Management and Planning
- Performs transactions in line within agreed role boundaries and processes
- Understands and adheres with company and function policies/procedures
- Accountable for quality and delivery of end results
- Brings a continuous improvement mindset
- Efficiently uses resources - time, budget, etc

Business Impact
- Manages own workload and monitors the team calendar to ensure payments are prioritized
- Performs routine assignments
- Developing problem solving capability
- Takes direction from others
- Spectrum of beginner to intermediate to advanced skills and competencies as required by the role

Customer Focus
- Daily interaction with clients to fulfill their requirements
- Influences and supports clients in using digital self-service tools
- Ensures results positively influence customer experience and team/dept. operations
- Provides effective communication
- Understands our business and our customers; ensures the best customer experience
- Positively promotes company internally and externally

**Qualifications**:

- High School / University Diploma or equivalent level of qualification for the geography
- Experience of working within a client facing role
- Experience of working within a high-volume service delivery environment - desirable
- Experience of working with Financial Services - desirable

Skill Area
Technical Skills
- Ability to navigate a computerized data entry system
- Familiarity with office productivity tools e.g. MS Office, outlook, excel, SFDC

Soft Skills
- Professional telephone manner with an ability to develop rapport with external customers
- Ability to handle objections and complaints
- High degree of accuracy and attention to detail
- High degree of self-motivation
- Excellent written and verbal communication skills; with ability to ask probing questions to understand customer needs
- Ability to work under pressure
- Ability to meet deadlines/high sense of urgency
- Strong team player
- Ability to identify and implement ways of improving efficiency
- Networks to build internal and external relationships
- Ability to deal effectively with all people in a variety of roles, build and
- Maintain supportive relationships with key business contacts, to include the forging of relationships with key stakeholders within the business

About Convera
Convera is the largest non-