81 Ofertas de H-e-b en San Antonio

Huntsman's Advanced Materials Division is seeking a
Sales Support Associate
supporting our GBS Site in San Jose, Costa Rica. This position will report to Pricing & Back Office Team Lead

Job Scope
The Sales Support Associate plays a key role in supporting our Customers, Customer Service, Commercial, and Supply Chain teams by delivering high-quality transactional and business services related to commercial office tasks. This role ensures services are delivered on time, to agreed performance and cost targets, across all relevant businesses and sites. It operates within a culture that values continuous improvement of global processes and outcomes.

We're looking for someone who is passionate about delivering excellent customer support, has a talent for problem-solving, and can make effective decisions in a fast-paced, ever-changing environment.

Summary
In summary, as the Sales Support Associate, you will:

• Assisting the ADMAT Commercial Organization with customer notifications and communications, and maintaining records in a centralized location
• Providing phone coverage for incoming external inquiries and directing them to the appropriate ADMAT associate
• Entering pricing records into the pricing database as directed by Sales Representatives on a daily basis, including year-end mass changes
• Managing EH&S inquiries from internal and external customers by logging them into designated database and following through to completion
• Fulfilling SDS (Safety Data Sheet) and TDS (Technical Data Sheet) requests
• Setting up new customers: liaising directly with customers to collect required documentation, creating customer records in master data, coordinating setup internally, and tracking progress via SharePoint
• Maintaining commercial master data as directed by Sales Managers
• Capturing leads and inquiries received via phone or email in the C4C platform and assigning them to the appropriate Sales or Technical Representative
• Supporting projects as assigned by the Team Leads or Sales Managers

Qualifications
You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

The candidate must have an unrestricted right to work for Huntsman in Costa Rica.
Minimum Qualifications

• Bachelor's degree in business administration, supply chain, engineering or a related field; or equivalent experience in Customer Service, Sales, Finance, Logistics and Supply Chain, or Inside Sales roles.
• 4+ years of relevant experience may be substituted in lieu of a degree

Skills And Knowledge

• Experience with SAP Sales module or another ERP system
• Proficiency in Microsoft Excel for data handling and reporting
• Strong problem-solving skills with the ability to challenge the status quo
• Proactive and self-motivated, with excellent communication skills for clear and effective interaction with stakeholders via email and phone
• Bilingual: Proficiency in written and spoken English and Spanish

Preferred Qualifications

• Chemical industry or similar industry experience.
• Strong typing ability, accurate data entry skills.
• Lean six sigma, knowledge. Certification is nice to have but not required

Huntsman is proud to be an equal opportunity workplace and is an affirmative action employer. We provide
equal employment opportunities (EEO)
to all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identification, sexual orientation and/or expression or any other characteristic protected by law in every location in which we have facilities national or local.

Please refer to for Company's
Data Privacy and Protection information.
All unsolicited resumes presented by recruitment agencies are treated as pro bono information or service.
Huntsman is aware of a
scam involving fraudulent job offers
. Huntsman does not make job offers until after a candidate has submitted a job application and has participated in a face-to-face interview. Please be advised that emails from Huntsman always end in "" , and that any job offer that requires payment or requires you to deposit a check is likely a scam. If you have questions about any open positions at Huntsman, please visit our Careers website

Customer Service Representative – Entry Level

Location: Heredia, Costa Rica

Job Type: Full-time, on site position.

Job Summary:

We are looking for a Customer Service Representative to join our team. This entry-level role is ideal for individuals with strong communication skills and a customer-oriented mindset. The ideal candidate should have an intermediate to advanced level of English and be comfortable handling customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
• Assist customers with product or service-related questions, troubleshooting issues, and providing accurate information.
• Process orders, returns, and exchanges efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Follow company guidelines and policies to provide excellent service.
• Identify opportunities to improve customer satisfaction and escalate issues when necessary.

Requirements:

• English level: Intermediate to Advanced (spoken and written).
• Previous customer service experience is a plus but not required.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Problem-solving skills and attention to detail.
• Basic computer skills.

Job Summary

The PE-Policy Servicing role requires a dedicated professional with 0 to 6 months of experience in Life and Annuities Insurance. The candidate will work from the office during day shifts utilizing their expertise in MS Office and strong English language skills to efficiently manage policy servicing tasks. This role does not require travel and focuses on delivering high-quality service to enhance customer satisfaction and support the companys objectives.

Responsibilities

• Manage and process policy servicing requests efficiently to ensure customer satisfaction and compliance with company standards.
• Collaborate with team members to resolve complex policy issues and provide accurate information to clients.
• Utilize MS Office tools to maintain and update policy records ensuring data accuracy and integrity.
• Communicate effectively with clients and stakeholders in English to address inquiries and provide solutions.
• Analyze policy documents and identify discrepancies to ensure compliance with regulatory requirements.
• Develop and implement process improvements to enhance the efficiency of policy servicing operations.
• Provide training and support to junior team members to foster a collaborative and knowledgeable work environment.
• Monitor and report on policy servicing metrics to identify trends and areas for improvement.
• Coordinate with other departments to ensure seamless policy servicing and customer experience.
• Stay updated with industry trends and changes in Life and Annuities Insurance to maintain expertise.
• Participate in team meetings and contribute to strategic discussions to align with company goals.
• Ensure all policy servicing activities adhere to company policies and regulatory guidelines.
• Support the companys mission by delivering exceptional service that positively impacts society. Qualifications
• Demonstrate proficiency in MS Office to manage policy documentation and communication.
• Possess strong domain knowledge in Life and Annuities Insurance to effectively handle policy servicing tasks.
• Exhibit excellent English language skills for clear and professional communication.
• Showcase analytical skills to identify and resolve policy discrepancies.
• Display a proactive approach to process improvement and efficiency enhancement.
• Maintain a customer-centric mindset to deliver high-quality service.
• Collaborate effectively with team members to achieve common goals.

Job Summary

You will support a major healthcare services provider by reconciling clinic deposits and payments across various systems to ensure accuracy. This includes handling cash deposits, researching discrepancies, and assisting with reports and inquiries. You'll also support accounting staff and clinic managers with treasury-related tasks.

Key Responsibilities:

• Reconcile deposits with billing systems and documents.
• Investigate and resolve deposit-related inquiries.
• Enter data into the Treasury System.
• Follow up on missing or incorrect deposit reports.
• Audit financial forms across systems.
• Support accounting and clinic staff with treasury questions.
• Follow company conduct and values.
• Perform other assigned duties.

Requirements:

• Bilingual in English and Spanish (B2 or higher).
• Active student in business, finance, or accounting.
• At least 6 months of experience.
• Strong analytical skills.
• Proficient in MS Office (Excel, Word, Access).

Job Summary
The PE-Policy Servicing role requires a dedicated professional with 0 to 6 months of experience in Life and Annuities Insurance. The candidate will work from the office during day shifts utilizing their expertise in MS Office and strong English language skills to efficiently manage policy servicing tasks. This role does not require travel and focuses on delivering high-quality service to enhance customer satisfaction and support the companys objectives.

Responsibilities

• Manage and process policy servicing requests efficiently to ensure customer satisfaction and compliance with company standards.
• Collaborate with team members to resolve complex policy issues and provide accurate information to clients.
• Utilize MS Office tools to maintain and update policy records ensuring data accuracy and integrity.
• Communicate effectively with clients and stakeholders in English to address inquiries and provide solutions.
• Analyze policy documents and identify discrepancies to ensure compliance with regulatory requirements.
• Develop and implement process improvements to enhance the efficiency of policy servicing operations.
• Provide training and support to junior team members to foster a collaborative and knowledgeable work environment.
• Monitor and report on policy servicing metrics to identify trends and areas for improvement.
• Coordinate with other departments to ensure seamless policy servicing and customer experience.
• Stay updated with industry trends and changes in Life and Annuities Insurance to maintain expertise.
• Participate in team meetings and contribute to strategic discussions to align with company goals.
• Ensure all policy servicing activities adhere to company policies and regulatory guidelines.
• Support the companys mission by delivering exceptional service that positively impacts society. Qualifications
• Demonstrate proficiency in MS Office to manage policy documentation and communication.
• Possess strong domain knowledge in Life and Annuities Insurance to effectively handle policy servicing tasks.
• Exhibit excellent English language skills for clear and professional communication.
• Showcase analytical skills to identify and resolve policy discrepancies.
• Display a proactive approach to process improvement and efficiency enhancement.
• Maintain a customer-centric mindset to deliver high-quality service.
• Collaborate effectively with team members to achieve common goals.

POSITION OVERVIEW

The Customer Service Representative will be responsible for answering incoming calls from homeowners to discuss their accounts. This role involves addressing questions and concerns via phone (call center environment) and logging the details of each call. The representative will also handle customer service emails with a focus on prioritizing phone inquiries. The candidate will receive training on the company's JEM system.

PRIMARY RESPONSIBILITIES

• Answer incoming calls from homeowners regarding their accounts, providing assistance and information.
• Complete ledger entries and log call details after each call.
• Respond to customer service emails, prioritizing phone calls when needed.
• Provide clear and accurate information to homeowners about their accounts.
• Document and track any issues, concerns, or inquiries raised during calls.
• Collaborate with other team members and departments to resolve customer issues.
• Assist in ensuring customer satisfaction and maintaining positive relations with homeowners.
• Other duties as assigned.

QUALIFICATIONS

Minimum Qualifications: Minimum qualifications are required to be initially considered for this position.

• Advanced proficiency in English.
• High school diploma or equivalent required.
• At least one year of customer service experience, preferably in a call center environment.
• Experience with handling inbound calls and customer service emails.
• Ability to use a computer and learn to navigate the JEM system.
• Strong communication skills and a customer-oriented attitude.
• Ability to work independently and manage a high volume of calls.

Desired Qualifications: Preferred qualifications are in addition to the minimum requirements and are considered a plus factor.

• Ability to learn and operate customer service software.
• Call center experience is highly preferred.

SKILLS AND KNOWLEDGE

• Service Attitude
• Improvement Attitude
• Responsibility
• Communication
• Goal-oriented
• Analytical Thinking
• Teamwork

OTHER

• Hybrid position. Must go to the Office twice a week. (Belén, Heredia)
• WFH available. (Availability to receive training a few days on site if required by operational necessity)
• Have (or be able to get) a stable internet connection.
• Full-time, the candidate must have flexibility in working hours or daylight saving.
• The salary payment will be in US dollars.
• Insurance for Medical Expenses.
• Solidarity Association.

Join our team and be part of an organization that values your dedication, offers growth opportunities, and rewards your contribution. We look forward to reviewing your application

Tipo de puesto: Tiempo completo

Sueldo: ₡625 000,00 - ₡650 000,00 al mes

Pregunta(s) de postulación:

• What is your level of proficiency in English?
• What is your salary expectation in ?
• Would you feel comfortable handling a high volume of calls?
• Have you had to work with accounts involving numbers?

If you dare to excel with your interpersonal communication skills, task management and you are excited about the opportunity to launch a new line of business within our organization, don't hesitate—apply now

Requirements:

• Advanced English level (Oral and written: B2+ or upper)
• At least 6 months of experience in a bilingual voice Call Center role is a must
• Availability to travel to our site in Heredia is a must
• 35 WPM typing speed or upper and multitasking skills
• Stable overall tenure in job history

Benefits:

• Healthcare Programs
• General Medicine, Psychology, Nutrition and Physiotherapy services. Health Campaigns are held frequently in our headquarters for Movators and family members
• Subsidized transportation to Heredia, San José and Alajuela downtown
• Additional performance bonus and/or attendance-tenure bonuses
• Career Progression
• Free courses on our platform
• On-site Gym
• On-site Cafeteria
• Educational discounts
• Discounts in hotels, restaurants, fitness and health centers

Responsibilities:

• Responding to resident inquiries via phone, email, or chat.
• Helping residents understand and get the most out of their benefit package.
• Helping residents on their Internet activation.
• Escalating any complicated cases to specialized teams.
• Meeting customer service goals like response time and customer satisfaction.
• Keeping resident account info up to date in the system.

Accelerate. Innovate. Movate

Job Summary

We are seeking a dedicated Customer Service Specialist with 3 to 5 years of experience to join our team. The ideal candidate will have expertise in customer service and a strong understanding of the payer domain. This role offers the flexibility of working from home during day shifts with no travel required. The candidate will play a crucial role in enhancing customer satisfaction and contributing to the companys success.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Collaborate with team members to ensure seamless communication and service delivery.
• Utilize expertise in the payer domain to offer informed solutions to customer queries.
• Maintain accurate records of customer interactions and transactions.
• Analyze customer feedback to identify areas for improvement and implement changes.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Ensure compliance with company policies and industry regulations.
• Assist in training new team members on customer service protocols and best practices.
• Monitor and report on service metrics to assess performance and identify trends.
• Work closely with other departments to resolve complex issues and improve processes.
• Stay updated on industry trends and advancements to provide cutting-edge service.
• Contribute to the development of customer service policies and procedures.
• Support the companys mission by fostering positive relationships with customers.

Qualifications

• Possess a strong background in customer service with a focus on the payer domain.
• Demonstrate excellent communication and problem-solving skills.
• Exhibit the ability to work independently and manage time effectively.
• Show proficiency in using customer service software and tools.
• Have a keen attention to detail and a commitment to accuracy.
• Display adaptability to changing situations and customer needs.
• Maintain a customer-centric approach in all interactions.

Certifications Required

Certified Customer Service Professional (CCSP)

360training

360training is a rapidly growing leader in online training and certification across a wide range of industries and professions. 360training provides customers with the regulated training they need to get and keep jobs they want. Over the years, we have continued to grow our expansive library of regulatory-approved training courses with new content suited for today's modern workforce. By offering these courses online, all 360training users experience the convenience and flexibility of earning their certifications in their own time, from anywhere in the world.

At 360training we promote a culture of excellence centered around our two core values: Deliver Results and Do the Right Thing. That focus fosters the success of our employees, while maintaining a team-centric environment which inspires them to do their absolute best. One thing our associates get to experience is the ability to make an impact on day one of working here.

Customer Service Representative – Spanish Bilingual

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative – Spanish Bilingual. In this role, you will be responsible for receiving, initiating, documenting, and handling product/services-related transactions over the phone, chat, and email with customers. Your primary objective will be to effectively respond to client concerns and queries with courtesy and professionalism while delivering a positive customer experience. Strong interpersonal skills, professionalism, courtesy, friendliness, empathy, and maintaining accurate reporting on daily calls and service levels are essential for success in this position.

Responsibilities:

• Receive, initiate, document, and handle product/service-related transactions over the phone with customers.
• Review and master product/service-related systems and materials per customer.
• Effectively respond to customer and students queries with courtesy, professionalism, and a customer-centric approach for all 360training owned Web Properties
• Communicate effectively with customers via phone, email, or chat, ensuring a positive customer experience.
• Demonstrate strong interpersonal skills while interacting with customers, colleagues, and other stakeholders.
• Handle customer inquiries and resolve complaints in a timely and efficient manner.
• Collaborate with team members to improve overall customer service experience.
• Stay updated on product knowledge and industry trends to provide accurate information to customers.
• Follow company policies and procedures to ensure compliance with quality standards.

Qualifications:

• 1-year preferred experience as a Customer Service Representative (CSR).
• High school diploma or equivalent.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint
• Strong written and verbal communication skills in Spanish and English, with the ability to interact effectively with diverse personalities.
• Ability to handle a high volume of customer interactions while maintaining a positive attitude.
• Empathy and ability to handle customer concerns and complaints with patience and professionalism.
• Self-starter with excellent follow-up and time management skills, capable of multitasking effectively
• Comfortable working in a fast-paced, innovative, and constantly changing environment.
• Ability to work well independently and in a team environment.
• Flexibility to adapt to changing business needs and work schedules.