40 Ofertas de H-e-b en San Antonio

**Job summary**
Join our dynamic team as a BPO SPE Data specialist where you will leverage your expertise in MS Office to streamline data processes and enhance operational efficiency. With a focus on day shifts and a work-from-office model you will play a crucial role in managing and analyzing data to support our business objectives. Your proficiency in English will be essential in communicating effectively with team members and stakeholders.
**Responsibilities**
+ Manage and analyze large datasets to ensure accuracy and integrity of information.
+ Utilize MS Office tools to create comprehensive reports and presentations that support decision-making processes.
+ Collaborate with cross-functional teams to gather data requirements and deliver actionable insights.
+ Implement data validation techniques to maintain high standards of data quality.
+ Monitor data trends and provide recommendations for process improvements.
+ Support the development of data-driven strategies to enhance business performance.
+ Communicate findings and insights effectively to stakeholders in English.
+ Ensure compliance with data protection regulations and company policies.
+ Assist in the automation of data processes to increase efficiency.
+ Troubleshoot data-related issues and provide timely solutions.
+ Participate in training sessions to stay updated with the latest data management practices.
+ Contribute to the continuous improvement of data management systems.
+ Foster a collaborative environment to achieve team goals.
**Qualifications**
+ Demonstrate proficiency in MS Office particularly Excel for data analysis and reporting.
+ Possess strong analytical skills to interpret complex data sets.
+ Exhibit excellent communication skills in English both written and spoken.
+ Show attention to detail and a commitment to data accuracy.
+ Have a proactive approach to problem-solving and process improvement.
+ Display the ability to work independently and as part of a team.
+ Bring a minimum of 2 years of experience in a similar role with a maximum of 6 years of experience.
**Certifications Required**
Microsoft Office Specialist Certification in Excel
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Job summary**
Join our dynamic team as a BPO SPE Data specialist where you will leverage your expertise in MS Office to streamline data processes and enhance operational efficiency. With a focus on day shifts and a work-from-office model you will play a crucial role in managing data-driven projects ensuring accuracy and timely delivery. Your proficiency in English will be essential for effective communication and collaboration within our diverse team.
**Responsibilities**
+ Manage and process data using MS Office tools to ensure accuracy and efficiency in daily operations.
+ Collaborate with team members to identify and implement process improvements that enhance data management.
+ Analyze data trends and provide insights to support decision-making and strategic planning.
+ Ensure compliance with company policies and data protection regulations in all data handling activities.
+ Coordinate with cross-functional teams to facilitate seamless data integration and reporting.
+ Develop and maintain comprehensive documentation of data processes and procedures.
+ Provide training and support to team members on data management best practices and MS Office applications.
+ Monitor data quality and implement corrective actions to address discrepancies and errors.
+ Assist in the development of data-driven strategies to optimize business performance and customer satisfaction.
+ Communicate effectively with stakeholders to ensure alignment on data-related initiatives and objectives.
+ Utilize strong English language skills to prepare reports and presentations for internal and external audiences.
+ Support the implementation of new technologies and tools to enhance data processing capabilities.
+ Contribute to a positive team environment by sharing knowledge and fostering collaboration. Qualifications
+ Demonstrate proficiency in MS Office applications including Excel Word and PowerPoint.
+ Exhibit strong analytical skills with the ability to interpret complex data sets.
+ Possess excellent communication skills in English both written and spoken.
+ Show attention to detail and a commitment to maintaining high data quality standards.
+ Display the ability to work independently and manage multiple tasks effectively.
+ Have a proactive approach to problem-solving and process improvement.
+ Bring a minimum of 2 years of experience in a similar BPO or data management role.
**Certifications Required**
Microsoft Office Specialist Certification
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Job Summary**
Join our team as a Customer Service Professional where you will leverage your expertise in Customer Voice and MS Excel to enhance user experience. With a focus on the manufacturing operations domain you will work from home during day shifts ensuring seamless communication and support for our clients. Your contributions will drive operational efficiency and customer satisfaction.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
+ Utilize Customer Voice skills to gather and analyze customer feedback for continuous improvement.
+ Maintain accurate records and data analysis using MS Excel to support decision-making processes.
+ Collaborate with cross-functional teams to enhance user experience and streamline operations.
+ Develop and implement strategies to improve customer satisfaction and loyalty.
+ Monitor customer interactions to ensure compliance with company standards and policies.
+ Assist in the development of training materials and resources for customer service representatives.
+ Conduct regular reviews of customer service processes to identify areas for improvement.
+ Support the manufacturing operations team by providing insights from customer feedback.
+ Ensure timely and effective communication with customers through various channels.
+ Participate in team meetings to discuss progress and share best practices.
+ Stay updated with industry trends and best practices in customer service and user experience.
+ Contribute to the companys mission by enhancing customer relationships and driving business growth.
**Qualifications**
+ Demonstrate proficiency in Customer Voice and MS Excel for data management and analysis.
+ Possess strong communication and problem-solving skills to address customer needs.
+ Exhibit a keen understanding of user experience principles to improve service delivery.
+ Have experience or familiarity with manufacturing operations and logistics.
+ Show adaptability to work independently in a remote work environment.
+ Display a proactive approach to identifying and resolving customer service challenges.
+ Be detail-oriented with the ability to manage multiple tasks efficiently.
**Certifications Required**
Certified Customer Service Professional (CCSP) Microsoft Office Specialist (MOS) in Excel
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Job Summary**
Join our dynamic team as a Customer Service Professional where you will leverage your expertise in English communication and MS Excel to enhance customer satisfaction. With a focus on procurement and user experience you will play a crucial role in ensuring seamless service delivery. This work-from-home position offers a day shift schedule allowing you to balance work and personal commitments effectively.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues promptly to ensure customer satisfaction.
+ Utilize MS Excel to analyze data and generate reports that support decision-making processes.
+ Communicate effectively in English to engage with customers and stakeholders ensuring clear and concise information exchange.
+ Collaborate with procurement teams to streamline processes and enhance operational efficiency.
+ Apply user experience principles to improve service delivery and customer interactions.
+ Maintain accurate records of customer interactions and transactions ensuring data integrity and confidentiality.
+ Assist in the development and implementation of customer service policies and procedures to enhance service quality.
+ Monitor customer feedback and identify areas for improvement to drive continuous service enhancement.
+ Support cross-functional teams by providing insights and recommendations based on customer interactions.
+ Participate in training sessions to stay updated on industry trends and best practices in customer service.
+ Contribute to team meetings and discussions sharing insights and suggestions for process improvements.
+ Ensure compliance with company policies and regulations maintaining a high standard of professionalism.
+ Strive to exceed customer expectations by delivering personalized and efficient service. Qualifications
+ Demonstrate proficiency in English communication both verbal and written to effectively engage with customers.
+ Exhibit strong MS Excel skills including data analysis and report generation to support business operations.
+ Possess a basic understanding of procurement processes and their impact on customer service.
+ Show familiarity with user experience principles and their application in service delivery.
+ Display excellent problem-solving skills and the ability to work independently in a remote setting.
+ Have a keen attention to detail and a commitment to maintaining data accuracy and confidentiality.
+ Demonstrate adaptability and a willingness to learn new skills and technologies as needed.
**Certifications Required**
Certification in Customer Service Excellence or equivalent is preferred.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Job Summary**
We are seeking a dedicated Customer Service Specialist with 3 to 5 years of experience to join our team. The ideal candidate will possess strong technical skills in customer service and domain expertise in the provider sector. This role offers the flexibility of working from home during day shifts with no travel required. The candidate will play a crucial role in enhancing customer satisfaction and contributing to the companys success.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
+ Collaborate with team members to ensure seamless service delivery and customer satisfaction.
+ Utilize technical skills to troubleshoot and resolve customer service challenges.
+ Maintain accurate records of customer interactions and transactions.
+ Analyze customer feedback to identify areas for improvement and implement solutions.
+ Develop and implement strategies to enhance customer experience and loyalty.
+ Communicate effectively with customers to understand their needs and provide appropriate solutions.
+ Ensure compliance with company policies and industry regulations in all customer interactions.
+ Monitor and report on service performance metrics to drive continuous improvement.
+ Assist in the development of training materials and resources for customer service staff.
+ Participate in team meetings and contribute to the development of best practices.
+ Stay updated on industry trends and advancements to provide informed customer support.
+ Support the companys mission by delivering high-quality service that positively impacts society.
**Qualifications**
+ Possess a minimum of 3 years of experience in customer service within the provider domain.
+ Demonstrate strong problem-solving skills and the ability to work independently.
+ Exhibit excellent communication and interpersonal skills.
+ Show proficiency in using customer service software and tools.
+ Have a proven track record of achieving customer satisfaction and service excellence.
+ Display adaptability to work in a remote environment and manage time effectively.
+ Hold a bachelors degree in a related field or equivalent experience.
**Certifications Required**
Certified Customer Service Professional (CCSP)
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Job Summary**
We are seeking a dedicated Customer Service Specialist with 3 to 5 years of experience to join our team. The ideal candidate will have a strong background in customer service and provider domain expertise. This work-from-home position requires excellent communication skills and a commitment to delivering exceptional service during day shifts. No travel is required.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
+ Collaborate with team members to ensure customer satisfaction and service excellence.
+ Utilize provider domain knowledge to offer accurate and relevant information to customers.
+ Maintain detailed records of customer interactions and transactions.
+ Analyze customer feedback to identify areas for improvement and implement solutions.
+ Assist in developing customer service policies and procedures to enhance service quality.
+ Ensure compliance with company policies and industry regulations.
+ Handle customer complaints with professionalism and empathy to achieve resolution.
+ Participate in training sessions to stay updated on product and service offerings.
+ Support the team in achieving performance targets and service level agreements.
+ Communicate effectively with customers through various channels including phone and email.
+ Contribute to a positive team environment by sharing insights and best practices.
+ Utilize technical skills to troubleshoot and resolve customer issues efficiently.
**Qualifications**
+ Possess a strong understanding of customer service principles and practices.
+ Demonstrate expertise in the provider domain to deliver accurate information.
+ Exhibit excellent communication and interpersonal skills.
+ Show proficiency in using customer service software and tools.
+ Display problem-solving abilities to address customer concerns effectively.
+ Have experience working in a remote environment and managing time efficiently.
+ Maintain a customer-centric approach to service delivery.
**Certifications Required**
Certified Customer Service Professional (CCSP) or equivalent certification.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Únete al equipo de Gestión de toma de Pedidos para Centroamérica y el Caribe de Ecolab en El Coyol, Planta Alajuela, en el puesto de **Representante de Servicio al Cliente** ser representante de una de las 5 divisiones que tiene Ecolab y formar parte de un equipo dinámico que disfruta su trabajo y se integra completamente. Usa tu destacado nível de energía y tus habilidades sociales para asociarte con nuestros clientes para ayudarles a obtener el máximo beneficio de los productos de Ecolab. Como equipo, nos esforzamos por exceder nuestros objetivos para lograr una mayor satisfacción del cliente teniendo una actitud muy positiva ante cualquier obstáculo.

**Qué hay para ti**:

- Disfruta de un horario laboral no tradicional que se ajusta tus necesidades.
- Sé reconocido al alcanzar los objetivos y cuenta con oportunidades de desarrollo.
- Mejora tu visión profesional para los negocios.
- Trabaja para una compañía estable y en crecimiento.
- Cuenta con un paquete integral de beneficios desde tu primer día laboral.
- Desenvolverte en un espacio seguro y saludable para tu bienestar.
**Lo que harás**:

- Procesar en promedio de 20 a 40 pedidos recibidos vía correo.
- Con su respectivo corte de facturación.
- Realizar llamadas a clientes internos y externos, dependiendo del volumen.
- Mostrar tus habilidades interpersonales y de solución de problemas.
- Operar las llamadas de manera rápida y cortés.
- Actualizar continuamente tu conocimiento de los productos, cuentas, representantes, herramientas y sistemas dispensadores de Ecolab.
- Capturar con precisión los pedidos enviados por clientes internos y externos con su debido formato de pedidos.
- Procesar pedidos, solicitudes y referir información a nuestros clientes.
- Lugar de residencia preferible/no indispensable: Alajuela.
- Horario laboral: lunes a viernes de 7:30 am a 5:00 pm (Turno, incluyendo rotación en fin de semana, de ser necesario por cobertura).
**Requisitos indispensables**:

- Bachillerato en Administración de Empresas. Conocimiento medio de herramientas de Microsoft Office (Outlook, One Drive, Power Point, Excel, Word y Access).
- Experiência usando algún software de Servicio al cliente. (No indispensable JD Edwards) No se cuenta con apoyo de inmigración para esta posición.
**Requisitos deseables**:

- Manejo trabajo bajo presión.
- Habilidad de interactuar profesionalmente con otros y trabajar de forma independiente en un entorno de ritmo acelerado.
- Experiência utilizando un sistema telefónico multilínea.
- Habilidad interpersonal y de resolución de problemas.
- Excelente habilidad de comunicación verbal y escrita.
- Habilidad para trabajar en equipo.
- Capacidad de priorizar la carga de trabajo y completar las responsabilidades a tiempo. Ingles intermedio (Plus).
**Our Commitment to Diversity and Inclusion**

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

**Job Summary**:
Essential Duties & Responsibilities Required:

- 20% - Provides the highest level of customer service at all times to internal and external customers.
- 20% - Creates follow-ups with customers in order to provide the best customer experience.
- 15% - Identifies issues that need escalation and passes on to the appropriate person.
- 15% - Performs additional duties as assigned.
- 5% - Follows department guidelines for methods of research and accuracy.
- 5% - Maintains notes in appropriate systems.

**Knowledge, Skills, and/or Abilities Required**:

- Able to execute instructions and to request clarification when needed.
- Possesses basic clerical and data entry skills.
- Possesses strong data entry skills.
- Ability to input 60 words per minute
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and Spanish.
- Possesses strong multi-cultural interpersonal skills.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to maintain confidentiality of sensitive information
- Able to be immobile for long extended periods.
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.

**Minimum Educational/Experience Requirements**:

- High school diploma/GED (Bachillerato en Educación Media) required.

**Additional Education/Previous Experience Recommendations**:

- No prior experience necessary.

**Working Conditions**:

- Classroom environment.
- Occasional non-standard work hours or overtime as business requires.
- Professional, office environment.

**Cultural Competency Requirements:
- Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.

**Join our team to connect the world with the power of technology!

Job Summary:
The CS Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the assigned team in all areas of job performance, including consumer contact processing, problem resolution, and work planning. Also, this person will work with the Customer Service Leads to monitor overall team performance, including achieving target transactional volume and quality measures, by the contractual and operational standards of the account. The CS Supervisor will establish and monitor workflow efficiencies, daily work volumes and work schedules to ensure that the company's customer service goals are met. In this capacity, the Customer Service Supervisor will also be directly involved in handling escalated issues related to customer calls and related transactional activity.

**Responsibilities**:

- Support Team Leads and Senior Agents on the escalations of questions and issues related to agents’ processing of orders.
- Establish and administer team schedules to ensure the required coverage and service level compliance.
- Work with Team Leads to prepare service level reports, and provide daily status updates to client and Auxis management.
- Monitor team performance and ensure that the performance of all related activities is under established procedures and contractual requirements.
- Review in scope business operations and activities, and provide recommendations for improvements, to ensure high levels of customer satisfaction and service level performance.
- Work with the Customer Service Manager on the interviewing, hiring and selection of new employees for the Customer Service team.
- Participate, and where appropriate, lead new staff member training.
- Work with Team Leads to maintain internal standard operating procedures documentation, as required.
- Actively manage teams by establishing clear performance goals, observing job performance, and coaching/mentoring team members to achieve high levels of performance.
- Drive strong accountability and sense of urgency to achieve desired performance levels.
- Act as a role model & lead and motivate staff by creating an environment that promotes performance, quality, empowerment, integrity and extraordinary customer service.
- Establish effective staff retention and team-building protocols to minimize attrition and ensure retention of valued staff members, including implementing effective staff recognition, reward, bonus and incentive programs.
- Establish, maintain and continuously improve operational processes, policies and procedures.
- Provide timely preparation and review of operational reports to clients and Auxis management, as required.
- Regularly communicate and interact with customer management to review team performance, including leading and participating in service level reviews (SLR’s), following contractual requirements.
- Ensure compliance with operational policies and procedures and identify and address performance issues or other activities that will impact customer satisfaction, service level compliance, etc.
- Work with Human Resources to plan and coordinate employee recruitment activities.
- Lead and motivate staff by creating an environment that promotes performance, quality, empowerment, integrity and extraordinary customer service.
- Act as a role model to staff to promote a positive work environment.
- Monitor staff activities and performance and quickly address performance issues through staff training, supervision, automation and process improvement initiatives.
- Provide feedback to staff to improve work performance and customer satisfaction.
- Establish effective staff retention and team-building protocols to minimize attrition and ensure retention of valued staff members, including implementing effective staff recognition, reward, bonus and incentive programs.
- Manage, mentor and recommend appropriate training for assigned professionals.
- Support all staff activities, as required, including providing “hands-on” activities to ensure client service level compliance.

Skills and Experience:

- English - Spanish Language (Oral and writing 90 % or higher), (C1 or above).
- The resource will adjust its schedule based on the account needs.
- 3 years of experience as a Customer Services Supervisor.
- High school diploma; BSc/BA in management or relevant discipline will be considered an advantage.
- Strong experience in Customer Service.
- Experience in a 24x7x365 operation.
- Excellent English verbal and written communication skills.
- A genuine interest in working with and helping customers.
- US Tourist Valid Visa for potential travel to the US as required (cross-training, operations and/or project work).
- Proficient in the use of Microsoft Office Suite.
- Demonstrated technic