44 Ofertas de Hardware Installation en Heredia
Professional Services Implementation Technician
Heredia, Heredia
Smarsh
Trabajo visto
Descripción Del Trabajo
**Role Overview**
Smarsh is seeking a Professional Services Implementation Technician to join our fast-growing Solutions Delivery team. The Professional Services Implementation Technician will coordinate customer escalations and promote exceptional customer experience (CX). Implement, maintain, and develop process runbooks and associated documentation that result in consistently high quality (error-free) service provisioning with the highest level of customer satisfaction. Proactively collaborate with the Client Services leadership team and departments across the organization.
**How will you contribute?**:
- Setup, configure, and provide documentation for hosted services.
- Troubleshoot and/or implement complex data migrations.
- Pre-sales and sales technical questions as they arise in relation to integration with services provided.
- Committed to providing customer service that makes both internal and external customers feel welcome, important and appreciated.
- Ability to work extended hours/days to meet clients’ launch schedules.
- Send product/services information to client(s) upon request.
- Case peer reviews.
- Manage larger projects with assistance.
- Handle inbound/outbound calls.
- Run customer-facing meetings using screen-sharing/collaboration tools.
**What will you bring?**:
- Bachelor’s degree or equivalent experience.
- 2+ years working in a Windows server and Exchange messaging environment is a plus.
- 1+ years working with Smarsh technology and services.
- Salesforce experience a plus.
- SMTP/POP3, IMAP, SSL/TLS, DNS, Security/Firewalls, MS Outlook, OWA, PowerShell.
- Proficient in MS Office (Word, Excel, PowerPoint, Visio).
- Patience and desire to help others.
- Excellent written and verbal communication skills.
- Willingness to learn & adapt to new technologies.
- Professional demeanor and strong work ethic.
- Critical thinking and problem solving.
- Time management.
- Preserve confidentiality of information.
- Accuracy and attention to detail.
- Ability to organize, prioritize, and work on a variety of tasks/projects for multiple clients.
- Ability to work within strict time frames and resolute deadlines.
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.
Any applicable bonus programs will be discussed during the recruiting process.
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.
Smarsh is seeking a Professional Services Implementation Technician to join our fast-growing Solutions Delivery team. The Professional Services Implementation Technician will coordinate customer escalations and promote exceptional customer experience (CX). Implement, maintain, and develop process runbooks and associated documentation that result in consistently high quality (error-free) service provisioning with the highest level of customer satisfaction. Proactively collaborate with the Client Services leadership team and departments across the organization.
**How will you contribute?**:
- Setup, configure, and provide documentation for hosted services.
- Troubleshoot and/or implement complex data migrations.
- Pre-sales and sales technical questions as they arise in relation to integration with services provided.
- Committed to providing customer service that makes both internal and external customers feel welcome, important and appreciated.
- Ability to work extended hours/days to meet clients’ launch schedules.
- Send product/services information to client(s) upon request.
- Case peer reviews.
- Manage larger projects with assistance.
- Handle inbound/outbound calls.
- Run customer-facing meetings using screen-sharing/collaboration tools.
**What will you bring?**:
- Bachelor’s degree or equivalent experience.
- 2+ years working in a Windows server and Exchange messaging environment is a plus.
- 1+ years working with Smarsh technology and services.
- Salesforce experience a plus.
- SMTP/POP3, IMAP, SSL/TLS, DNS, Security/Firewalls, MS Outlook, OWA, PowerShell.
- Proficient in MS Office (Word, Excel, PowerPoint, Visio).
- Patience and desire to help others.
- Excellent written and verbal communication skills.
- Willingness to learn & adapt to new technologies.
- Professional demeanor and strong work ethic.
- Critical thinking and problem solving.
- Time management.
- Preserve confidentiality of information.
- Accuracy and attention to detail.
- Ability to organize, prioritize, and work on a variety of tasks/projects for multiple clients.
- Ability to work within strict time frames and resolute deadlines.
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.
Any applicable bonus programs will be discussed during the recruiting process.
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.
Lo sentimos, este trabajo no está disponible en su región
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IT Support Specialist
San Jose, Heredia
WPP
Hoy
Trabajo visto
Descripción Del Trabajo
**WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.**
**Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.**
**We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.**
**WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.**
**Why we're hiring**:
We are looking for someone with the ability to work as part of a team in a fast moving and challenging environment.
Reporting to the IT Operations Manager, they will provide IT support for remote and onsite users in line with agreed procedures and expected support levels.
They will be willing to get their hands dirty and stretch themselves to get the job done.
**What you'll be doing**:
End User Support:
- Provide technology guidance to the End Users, following WPP standards.
- Work following WPP standards and processes and using only WPP approved tools.
- Handle defective HW (End user).
- Educate the business on how to use the IT service and maximise benefits.
- Educate the business about IT policies, procedures, security, and compliance.
- Performance issues: perform HW evaluation and suggest replacement if necessary (End user).
- Be responsible for the process of HW issues: check warnings, verify if the HW has a valid support contract, contact Service Providers and report correction measures, unavailability time for maintenance.
- Keep track on the End User devices, Network devices, Servers and Storage support contracts.
- Manage the devices under IT responsibility (Buffer Stock).
- Act as a bridge between facilities and our main provider for peripherals and cabling issues inside meeting rooms and raise tickets when necessary.
- Check physical network availability for new devices - ports on Switch. (hands and eyes)
- Provide support on new services / changes in existing services to the client.
- Work on escalation management and have direct access to Support 1st level and all other third-party suppliers to ensure operational services meet business requirements.
- Fill documentation and keep tickets up to date.
JML (Joiner, Move and Leavers):
1. Setup devices for user.
2.
**Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.**
**We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.**
**WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.**
**Why we're hiring**:
We are looking for someone with the ability to work as part of a team in a fast moving and challenging environment.
Reporting to the IT Operations Manager, they will provide IT support for remote and onsite users in line with agreed procedures and expected support levels.
They will be willing to get their hands dirty and stretch themselves to get the job done.
**What you'll be doing**:
End User Support:
- Provide technology guidance to the End Users, following WPP standards.
- Work following WPP standards and processes and using only WPP approved tools.
- Handle defective HW (End user).
- Educate the business on how to use the IT service and maximise benefits.
- Educate the business about IT policies, procedures, security, and compliance.
- Performance issues: perform HW evaluation and suggest replacement if necessary (End user).
- Be responsible for the process of HW issues: check warnings, verify if the HW has a valid support contract, contact Service Providers and report correction measures, unavailability time for maintenance.
- Keep track on the End User devices, Network devices, Servers and Storage support contracts.
- Manage the devices under IT responsibility (Buffer Stock).
- Act as a bridge between facilities and our main provider for peripherals and cabling issues inside meeting rooms and raise tickets when necessary.
- Check physical network availability for new devices - ports on Switch. (hands and eyes)
- Provide support on new services / changes in existing services to the client.
- Work on escalation management and have direct access to Support 1st level and all other third-party suppliers to ensure operational services meet business requirements.
- Fill documentation and keep tickets up to date.
JML (Joiner, Move and Leavers):
1. Setup devices for user.
2.
Lo sentimos, este trabajo no está disponible en su región
0
IT Support Analyst Student
San Jose, Heredia
INTEL
Hoy
Trabajo visto
Descripción Del Trabajo
Join Intel and build a better tomorrow. Intel is in the midst of an exciting transformation, with a vision to create and extend computing technology to connect and enrich the lives of every person on Earth. So, join us and help us create the conditions that will shape the future for decades to come. This is a technical role that will work with the End User Collaboration partners to deliver the Microsoft 365 technologies that Intel needs at the right cost, time, and quality.
As the Office Productivity Software Student, under the supervision of a Senior Specialist, you will be responsible for but not limited to:
- Supporting the resolution of Microsoft 365 incidents and tasks, identifying the root cause of problems, and driving closure as needed. For example, on installation, configuration, and support of Microsoft Office 365 on various platforms.
- Accurately document all work performed through ticketing system including details and outcomes.
- Comfortable working in an Agile Framework.
- Problem-solving and analytical skills.
- Customer-Obsessed.
**Qualifications**:
You must possess the below minimum qualifications to be initially considered for this position. Relevant experience can be obtained through school work, classes and project work, internships and/or work experience.
Minimum Qualifications:
- Applicants must be pursuing a Bachelor, Licenciatura or Master degree in Computer Engineering, Computer Science, or related fields.
- Applicants must be able to devote a minimum of 22.5 work-hours per week to this position.
- Must be able to stay at least 1 year as an active student.
- Intermediate to Advanced English (written/verbal).
Preferred Qualifications:
- Knowledge in Microsoft Office suite installation and troubleshooting
- Microsoft Windows environment configuration
- Data analysis knowledge (running reports in Power BI, Excel pivots and indicators)
- Knowledge or experience in Microsoft Office 365 online apps such as Yammer, Delve, Flow, Planner, Exchange Online, PowerApps, OneDrive for Business, SharePoint Online and TeaOnline.
**Inside this Business Group**:
**Posting Statement**:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
**Benefits**:
**Working Model**:
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.
**In certain circumstances the work model may change to accommodate business needs.**
JobType
Hybrid
As the Office Productivity Software Student, under the supervision of a Senior Specialist, you will be responsible for but not limited to:
- Supporting the resolution of Microsoft 365 incidents and tasks, identifying the root cause of problems, and driving closure as needed. For example, on installation, configuration, and support of Microsoft Office 365 on various platforms.
- Accurately document all work performed through ticketing system including details and outcomes.
- Comfortable working in an Agile Framework.
- Problem-solving and analytical skills.
- Customer-Obsessed.
**Qualifications**:
You must possess the below minimum qualifications to be initially considered for this position. Relevant experience can be obtained through school work, classes and project work, internships and/or work experience.
Minimum Qualifications:
- Applicants must be pursuing a Bachelor, Licenciatura or Master degree in Computer Engineering, Computer Science, or related fields.
- Applicants must be able to devote a minimum of 22.5 work-hours per week to this position.
- Must be able to stay at least 1 year as an active student.
- Intermediate to Advanced English (written/verbal).
Preferred Qualifications:
- Knowledge in Microsoft Office suite installation and troubleshooting
- Microsoft Windows environment configuration
- Data analysis knowledge (running reports in Power BI, Excel pivots and indicators)
- Knowledge or experience in Microsoft Office 365 online apps such as Yammer, Delve, Flow, Planner, Exchange Online, PowerApps, OneDrive for Business, SharePoint Online and TeaOnline.
**Inside this Business Group**:
**Posting Statement**:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
**Benefits**:
**Working Model**:
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.
**In certain circumstances the work model may change to accommodate business needs.**
JobType
Hybrid
Lo sentimos, este trabajo no está disponible en su región
1
Senior Financial Analyst - IT Support
Heredia, Heredia
ZM Financial Systems
Hoy
Trabajo visto
Descripción Del Trabajo
Imagine what we can INSPIRE with you
Moody’s empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together.-
- Moody’s Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources, that operationally support our business units. Exceptional Shared Services teams are vital to the international success of our business.
- At MIS, our workplace culture supports our mission to be the Agency of Choice for our customers, employees and future employees. Our Culture focuses on Excellence and embodies behavioral qualities such as Integrity, Responsiveness, Collaboration, Respect and Passion. Our people are our core asset and we look beyond outcomes to ensure that behaviors and interactions matter.
Department
- Business Planning )
Role/Responsibilities
- Position objective is to provide support to corporate business and IT finance management through all phases of the financial planning and analysis processes.
- ** Functional Responsibilities**
- Consolidation of P&L actual/budget/forecast variance analysis during the monthly/quarterly close process and act on results to assist in effective business management.
- Review general ledger and other supporting finance dashboards to analyze possible reclasses, vendor coding errors, variances of actual expenses to budget and forecast.
- Manage and support all phases of corporate financial planning and reporting processes.
- Partner with accounting team to provide support for accrual and reclass entries
- Process owner for month end close process and journal entry validations.
- Actively involved in strategic planning process and financial modeling for technology costs.
- Support Corporate Finance and operating managers’ decision-making processes by providing forward-looking analysis and insights including “what if” and scenario analysis.
- Support the annual budget and quarterly forecasting processes. Provide analysis for decision making process.
- Support preparation of presentations and analysis for various senior management audiences.
- Responsible for maintaining up-to-date record of process document
- Participate in special projects as assigned by Finance management
**Scope/Supervision and Interaction**
- Makes decisions appropriate for level of responsibility
- Raises concerns to the appropriate level of management and keeps management informed of activities
- Interaction with colleagues, Business Planning, Accounting, and business line representatives
**Qualifications**:
- Undergraduate degree in Finance, Accounting or Economics
- Minimum of 3 years of relevant financial experience with planning and analysis processes is preferred
- Proficiency of reading/writing codes for financial models a plus
- Experience in using Business Intelligence tools. Power BI experience a plus.
**Key Competencies**
- Advanced English in both written and verbal communication skills
- Proven ability to multi-task, work under pressure, and meet tight deadlines
- Ability to work both independently and as a member of a team
- Ability to handle large volumes of data with high standards of attention to detail
- Ability to develop interactive dashboards or financial models using macro, Business Intelligence tool, etc. a plus
- Ability to prepare complex financial data and deploy financial models and forecasts mechanisms
- Solid understanding of accounting and financial statement reporting
- Strong understanding of workflows and proactive in process improvement
- Prior experience working in a project-oriented environment a plus
- Strong organizational skills and detail oriented
- Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Moody’s empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together.-
- Moody’s Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources, that operationally support our business units. Exceptional Shared Services teams are vital to the international success of our business.
- At MIS, our workplace culture supports our mission to be the Agency of Choice for our customers, employees and future employees. Our Culture focuses on Excellence and embodies behavioral qualities such as Integrity, Responsiveness, Collaboration, Respect and Passion. Our people are our core asset and we look beyond outcomes to ensure that behaviors and interactions matter.
Department
- Business Planning )
Role/Responsibilities
- Position objective is to provide support to corporate business and IT finance management through all phases of the financial planning and analysis processes.
- ** Functional Responsibilities**
- Consolidation of P&L actual/budget/forecast variance analysis during the monthly/quarterly close process and act on results to assist in effective business management.
- Review general ledger and other supporting finance dashboards to analyze possible reclasses, vendor coding errors, variances of actual expenses to budget and forecast.
- Manage and support all phases of corporate financial planning and reporting processes.
- Partner with accounting team to provide support for accrual and reclass entries
- Process owner for month end close process and journal entry validations.
- Actively involved in strategic planning process and financial modeling for technology costs.
- Support Corporate Finance and operating managers’ decision-making processes by providing forward-looking analysis and insights including “what if” and scenario analysis.
- Support the annual budget and quarterly forecasting processes. Provide analysis for decision making process.
- Support preparation of presentations and analysis for various senior management audiences.
- Responsible for maintaining up-to-date record of process document
- Participate in special projects as assigned by Finance management
**Scope/Supervision and Interaction**
- Makes decisions appropriate for level of responsibility
- Raises concerns to the appropriate level of management and keeps management informed of activities
- Interaction with colleagues, Business Planning, Accounting, and business line representatives
**Qualifications**:
- Undergraduate degree in Finance, Accounting or Economics
- Minimum of 3 years of relevant financial experience with planning and analysis processes is preferred
- Proficiency of reading/writing codes for financial models a plus
- Experience in using Business Intelligence tools. Power BI experience a plus.
**Key Competencies**
- Advanced English in both written and verbal communication skills
- Proven ability to multi-task, work under pressure, and meet tight deadlines
- Ability to work both independently and as a member of a team
- Ability to handle large volumes of data with high standards of attention to detail
- Ability to develop interactive dashboards or financial models using macro, Business Intelligence tool, etc. a plus
- Ability to prepare complex financial data and deploy financial models and forecasts mechanisms
- Solid understanding of accounting and financial statement reporting
- Strong understanding of workflows and proactive in process improvement
- Prior experience working in a project-oriented environment a plus
- Strong organizational skills and detail oriented
- Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Lo sentimos, este trabajo no está disponible en su región
2
Senior Financial Analyst - IT Support
Heredia, Heredia
Moody's Investors Service
Hoy
Trabajo visto
Descripción Del Trabajo
Position objective is to provide support to corporate business and IT finance management through all phases of the financial planning and analysis processes.
**Functional Responsibilities**
- Consolidation of P&L actual/budget/forecast variance analysis during the monthly/quarterly close process and act on results to assist in effective business management.
- Review general ledger and other supporting finance dashboards to analyze possible reclasses, vendor coding errors, variances of actual expenses to budget and forecast.
- Manage and support all phases of corporate financial planning and reporting processes.
- Partner with accounting team to provide support for accrual and reclass entries
- Process owner for month end close process and journal entry validations.
- Actively involved in strategic planning process and financial modeling for technology costs.
- Support Corporate Finance and operating managers’ decision-making processes by providing forward-looking analysis and insights including “what if” and scenario analysis.
- Support the annual budget and quarterly forecasting processes. Provide analysis for decision making process.
- Support preparation of presentations and analysis for various senior management audiences.
- Responsible for maintaining up-to-date record of process document
- Participate in special projects as assigned by Finance management
**Scope/Supervision and Interaction**
- Makes decisions appropriate for level of responsibility
- Raises concerns to the appropriate level of management and keeps management informed of activities
- Interaction with colleagues, Business Planning, Accounting, and business line representatives
- Undergraduate degree in Finance, Accounting or Economics
- Minimum of 3 years of relevant financial experience with planning and analysis processes is preferred
- Proficiency of reading/writing codes for financial models a plus
- Experience in using Business Intelligence tools. Power BI experience a plus.
**Key Competencies**
- Advanced English in both written and verbal communication skills
- Proven ability to multi-task, work under pressure, and meet tight deadlines
- Ability to work both independently and as a member of a team
- Ability to handle large volumes of data with high standards of attention to detail
- Ability to develop interactive dashboards or financial models using macro, Business Intelligence tool, etc. a plus
- Ability to prepare complex financial data and deploy financial models and forecasts mechanisms
- Solid understanding of accounting and financial statement reporting
- Strong understanding of workflows and proactive in process improvement
- Prior experience working in a project-oriented environment a plus
- Strong organizational skills and detail oriented
Business Planning )
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Moody’s Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources, that operationally support our business units. Exceptional Shared Services teams are vital to the international success of our business.
At MIS, our workplace culture supports our mission to be the Agency of Choice for our customers, employees and future employees. Our Culture focuses on Excellence and embodies behavioral qualities such as Integrity, Responsiveness, Collaboration, Respect and Passion. Our people are our core asset and we look beyond outcomes to ensure that behaviors and interactions matter.
**Functional Responsibilities**
- Consolidation of P&L actual/budget/forecast variance analysis during the monthly/quarterly close process and act on results to assist in effective business management.
- Review general ledger and other supporting finance dashboards to analyze possible reclasses, vendor coding errors, variances of actual expenses to budget and forecast.
- Manage and support all phases of corporate financial planning and reporting processes.
- Partner with accounting team to provide support for accrual and reclass entries
- Process owner for month end close process and journal entry validations.
- Actively involved in strategic planning process and financial modeling for technology costs.
- Support Corporate Finance and operating managers’ decision-making processes by providing forward-looking analysis and insights including “what if” and scenario analysis.
- Support the annual budget and quarterly forecasting processes. Provide analysis for decision making process.
- Support preparation of presentations and analysis for various senior management audiences.
- Responsible for maintaining up-to-date record of process document
- Participate in special projects as assigned by Finance management
**Scope/Supervision and Interaction**
- Makes decisions appropriate for level of responsibility
- Raises concerns to the appropriate level of management and keeps management informed of activities
- Interaction with colleagues, Business Planning, Accounting, and business line representatives
- Undergraduate degree in Finance, Accounting or Economics
- Minimum of 3 years of relevant financial experience with planning and analysis processes is preferred
- Proficiency of reading/writing codes for financial models a plus
- Experience in using Business Intelligence tools. Power BI experience a plus.
**Key Competencies**
- Advanced English in both written and verbal communication skills
- Proven ability to multi-task, work under pressure, and meet tight deadlines
- Ability to work both independently and as a member of a team
- Ability to handle large volumes of data with high standards of attention to detail
- Ability to develop interactive dashboards or financial models using macro, Business Intelligence tool, etc. a plus
- Ability to prepare complex financial data and deploy financial models and forecasts mechanisms
- Solid understanding of accounting and financial statement reporting
- Strong understanding of workflows and proactive in process improvement
- Prior experience working in a project-oriented environment a plus
- Strong organizational skills and detail oriented
Business Planning )
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Moody’s Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources, that operationally support our business units. Exceptional Shared Services teams are vital to the international success of our business.
At MIS, our workplace culture supports our mission to be the Agency of Choice for our customers, employees and future employees. Our Culture focuses on Excellence and embodies behavioral qualities such as Integrity, Responsiveness, Collaboration, Respect and Passion. Our people are our core asset and we look beyond outcomes to ensure that behaviors and interactions matter.
Lo sentimos, este trabajo no está disponible en su región
3
Onsite IT Service Desk Support
Heredia, Heredia
GRUPO STT
Hoy
Trabajo visto
Descripción Del Trabajo
Service Desk-IT Support, quién realizará las siguientes funciones:
Experiência y excelentes habilidades de resolución de problemas de hardware y software.
Comprensión del sistema operativo Windows.
Experiência trabajando con ServiceNow para registrar, rastrear y cerrar tickets.
Experiência en la resolución de problemas de TI por teléfono/correo electrónico/chat.
Asistencia en sala de juntas.
Configuración de imágenes y entrega de computadoras portátiles.
Seguimiento de inventario de activos de hardware.
**Requisitos**:
Técnico Medio en Soprte Técnico o IT / Estudiante de Bachillerato en Ingeniería en Sistemas o afín.
1 año de experiência en roles de IT Service Desk Support y afines.
**Inglés intermedio (B1)**: Oral y Escrito.
Experiência en procesos Share Service Center.
**Deseable**: Hardware / Software
**Programas**: Excel Intermedio (tablas dinámicas, vlookups and fórmulas).
Deseable Portugués Intermedio (B1).
**Modalidad**: 100% presencial.
Beneficios
De Lunes a Viernes de 7am a 5pm
Contrato Indefinido.
**Salario**: 530.000 colones.
Experiência y excelentes habilidades de resolución de problemas de hardware y software.
Comprensión del sistema operativo Windows.
Experiência trabajando con ServiceNow para registrar, rastrear y cerrar tickets.
Experiência en la resolución de problemas de TI por teléfono/correo electrónico/chat.
Asistencia en sala de juntas.
Configuración de imágenes y entrega de computadoras portátiles.
Seguimiento de inventario de activos de hardware.
**Requisitos**:
Técnico Medio en Soprte Técnico o IT / Estudiante de Bachillerato en Ingeniería en Sistemas o afín.
1 año de experiência en roles de IT Service Desk Support y afines.
**Inglés intermedio (B1)**: Oral y Escrito.
Experiência en procesos Share Service Center.
**Deseable**: Hardware / Software
**Programas**: Excel Intermedio (tablas dinámicas, vlookups and fórmulas).
Deseable Portugués Intermedio (B1).
**Modalidad**: 100% presencial.
Beneficios
De Lunes a Viernes de 7am a 5pm
Contrato Indefinido.
**Salario**: 530.000 colones.
Lo sentimos, este trabajo no está disponible en su región
4
Technical Support Engineering
San Jose, Heredia
Microsoft Corporation
Hoy
Trabajo visto
Descripción Del Trabajo
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Response and Resolution**
+ Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.
+ Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Response and Resolution**
+ Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.
+ Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and
Lo sentimos, este trabajo no está disponible en su región
5
Technical Support Representative
San Jose, Heredia
Envista Holdings Corporation
Hoy
Trabajo visto
Descripción Del Trabajo
**Job Description:**
**Join our Team! DEXIS** is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer Care team into Costa Rica!
**Who is DEXIS and why should you join the team?**
We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.
**We Offer**
+ Competitive Pay and Bonuses.
+ Vacation, Sick leave, and Paid Holidays.
+ Employee Referral Program
+ Competitive leave policies including Sick, Bereavement and Maternity/Paternity Leave
+ Medical, Dental, and Vision Insurance Benefits
+ Community involvement opportunities & employee appreciation events.
+ State of the art, climate-controlled facility.
+ Gourmet coffee, beverages, snacks, and lunches are available in our café.
+ Employee Lounge with ping-pong table and football table for downtime and employee fun!
**Where are we?**
Ultrapark1, La Aurora, Heredia
**Position Summary**
The primary function of this position is to support independent accounts and perform complex technical duties related to all DEXIS products, by answering customer questions or resolving issues in a support center environment.
The is an in-office position with staggered shifts between core departmental hours of 7:00am - 5:00pm CT, Monday - Friday in order to support US/Canadian customers. This position may be required to work holidays and overtime as dictated by business needs.
**Essential Duties and Responsibilities**
+ Investigate, analyze, and resolve complex support requests with internal and external customers via phone, email, chat, and remote control/assist software.
+ Take ownership of the customer issue to resolution.
+ Document session notes and complaints in appropriate systems.
+ Provide fast responses and always maintain an elevated level of professionalism.
+ Support multiple products.
+ Document session notes and complaints in appropriate systems.
+ Perform other duties or special projects as assigned.
+ Must consistently deliver results and meet KPI's, Metrics and Quality standards.
**Job Requirements:**
This position will require strong interpersonal phone and email skills and a strong customer focus resolving and troubleshooting customer issues. It will include troubleshooting equipment by phone and with service technicians and solving application problems with the end user that may or may not be comfortable using a computer.
**MINIMUM REQUIREMENTS**
+ High school diploma or equivalent
+ 1-2 years technical support and/or customer service experience
+ B2 proficiency level in English speaking as defined by the CEFR scale
+ Experience in troubleshooting and installation of computer software/hardware and remote desktop solutions via help desk, or phone support in a technical-related field.
+ Experience in troubleshooting network environments IE. TCP/IP, LAN, DNS, Client/Server configuration, user permissions.
+ Experience supporting Microsoft Windows versions & Microsoft Server
+ Basic Understanding of MS SQL.
**PREFERRED REQUIREMENTS **
+ CompTIA A+ certification, CompTIA Net+ certification, MCSA Windows certification or equivalent
+ Customer service training/courses
+ Knowledge of dental X-ray software and equipment
+ Experience troubleshooting with the MAC Parallel environment
+ Basic knowledge of virtual computing concepts
+ Basic Knowledge of HIPAA
**RELATIONSHIPS:**
**Internal relationships:**
+ Reports to the Technical Support Supervisor
+ Frequently interacts with all functional departments
**External Relationships:**
+ Frequently interacts with customers and partner dealers.
**Operating Company:**
DEXIS
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.
Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit .
**Join our Team! DEXIS** is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer Care team into Costa Rica!
**Who is DEXIS and why should you join the team?**
We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.
**We Offer**
+ Competitive Pay and Bonuses.
+ Vacation, Sick leave, and Paid Holidays.
+ Employee Referral Program
+ Competitive leave policies including Sick, Bereavement and Maternity/Paternity Leave
+ Medical, Dental, and Vision Insurance Benefits
+ Community involvement opportunities & employee appreciation events.
+ State of the art, climate-controlled facility.
+ Gourmet coffee, beverages, snacks, and lunches are available in our café.
+ Employee Lounge with ping-pong table and football table for downtime and employee fun!
**Where are we?**
Ultrapark1, La Aurora, Heredia
**Position Summary**
The primary function of this position is to support independent accounts and perform complex technical duties related to all DEXIS products, by answering customer questions or resolving issues in a support center environment.
The is an in-office position with staggered shifts between core departmental hours of 7:00am - 5:00pm CT, Monday - Friday in order to support US/Canadian customers. This position may be required to work holidays and overtime as dictated by business needs.
**Essential Duties and Responsibilities**
+ Investigate, analyze, and resolve complex support requests with internal and external customers via phone, email, chat, and remote control/assist software.
+ Take ownership of the customer issue to resolution.
+ Document session notes and complaints in appropriate systems.
+ Provide fast responses and always maintain an elevated level of professionalism.
+ Support multiple products.
+ Document session notes and complaints in appropriate systems.
+ Perform other duties or special projects as assigned.
+ Must consistently deliver results and meet KPI's, Metrics and Quality standards.
**Job Requirements:**
This position will require strong interpersonal phone and email skills and a strong customer focus resolving and troubleshooting customer issues. It will include troubleshooting equipment by phone and with service technicians and solving application problems with the end user that may or may not be comfortable using a computer.
**MINIMUM REQUIREMENTS**
+ High school diploma or equivalent
+ 1-2 years technical support and/or customer service experience
+ B2 proficiency level in English speaking as defined by the CEFR scale
+ Experience in troubleshooting and installation of computer software/hardware and remote desktop solutions via help desk, or phone support in a technical-related field.
+ Experience in troubleshooting network environments IE. TCP/IP, LAN, DNS, Client/Server configuration, user permissions.
+ Experience supporting Microsoft Windows versions & Microsoft Server
+ Basic Understanding of MS SQL.
**PREFERRED REQUIREMENTS **
+ CompTIA A+ certification, CompTIA Net+ certification, MCSA Windows certification or equivalent
+ Customer service training/courses
+ Knowledge of dental X-ray software and equipment
+ Experience troubleshooting with the MAC Parallel environment
+ Basic knowledge of virtual computing concepts
+ Basic Knowledge of HIPAA
**RELATIONSHIPS:**
**Internal relationships:**
+ Reports to the Technical Support Supervisor
+ Frequently interacts with all functional departments
**External Relationships:**
+ Frequently interacts with customers and partner dealers.
**Operating Company:**
DEXIS
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.
Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit .
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6
Technical Support Representative
San Jose, Heredia
Envista Holdings Corporation
Publicado hace 13 días
Trabajo visto
Descripción Del Trabajo
**Job Description:**
Join our Team! DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer Care team into Costa Rica!
Who is DEXIS and why should you join the team?
We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.
We Also Offer
+ Competitive Pay and Bonuses.
+ Vacation, Sick leave, and Paid Holidays.
+ Employee Referral Program
+ Competitive leave policies including Sick, Bereavement and Maternity/Paternity Leave
+ Medical, Dental, and Vision Insurance Benefits
+ Community involvement opportunities & employee appreciation events.
+ State of the art, climate-controlled facility.
Where are we?
UltraPark I, La Aurora, Heredia.
POSITION SUMMARY
The primary function of this position is to support independent accounts and perform complex technical duties related to all DEXIS products, by answering customer questions or resolving issues in a support center environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Investigate, analyze, and resolve complex support requests with internal and external customers via phone, email, chat, and remote control/assist software.
· Take ownership of the customer issue to resolution.
· Document session notes and complaints in appropriate systems.
· Provide fast responses and always maintain an elevated level of professionalism.
· Support multiple products.
· Document session notes and complaints in appropriate systems.
· Perform other duties or special projects as assigned.
· Must consistently deliver results and meet KPI's, Metrics and Quality standards.
**Job Requirements:**
QUALIFICATIONS:
This position is for a contact center environment that will require strong interpersonal phone and email skills and a strong customer focus resolving and troubleshooting customer issues. It will include troubleshooting equipment by phone and with service technicians and solving application problems with the end user that may or may not be comfortable using a computer. This position requires working standard departmental support hours (8am - 6pm EST Mon-Fri), hybrid model, holidays and overtime, as dictated by business needs.
MINIMUM REQUIREMENTS
· High school diploma or equivalent
· Experience in troubleshooting and installation of computer software/hardware and remote desktop solutions via help desk, or phone support in a technical-related field.
· Experience in troubleshooting network environments IE. TCP/IP, LAN, DNS, Client/Server configuration, user permissions.
· Experience supporting Microsoft Windows versions & Microsoft Server
· Basic Understanding of MS SQL.
PREFERRED REQUIRMENTS
· CompTIA A+ certification, CompTIA Net+ certification, MCSA Windows certification
· Knowledge of dental X-ray software and equipment
· Experience troubleshooting with the MAC Parallel environment
· Basic knowledge of virtual computing concepts
· Basic Knowledge of HIPAA
RELATIONSHIPS:
Internal relationships:
· Reports to the Technical Support Supervisor
· Frequently interacts with all functional departments
External Relationships:
· Frequently interacts with customers and partner dealers
PERSONAL TRAIT PROFILE:
· Strong customer focus
· Self-starter, fast learner and excited about technology
· Self- Sufficient
· Strong problem solver
· Results driven
· Detail oriented
· Patience and flexibility
· Team orientation (knows when to lead and when to follow)
· Lives the "continuous improvement" philosophy and can drive change successfully
· Logical and creative thinker
· Poised and confident
· Work well under extreme pressure
· Ability to influence others - credible
**Operating Company:**
DEXIS
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.
Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit .
Join our Team! DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer Care team into Costa Rica!
Who is DEXIS and why should you join the team?
We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.
We Also Offer
+ Competitive Pay and Bonuses.
+ Vacation, Sick leave, and Paid Holidays.
+ Employee Referral Program
+ Competitive leave policies including Sick, Bereavement and Maternity/Paternity Leave
+ Medical, Dental, and Vision Insurance Benefits
+ Community involvement opportunities & employee appreciation events.
+ State of the art, climate-controlled facility.
Where are we?
UltraPark I, La Aurora, Heredia.
POSITION SUMMARY
The primary function of this position is to support independent accounts and perform complex technical duties related to all DEXIS products, by answering customer questions or resolving issues in a support center environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Investigate, analyze, and resolve complex support requests with internal and external customers via phone, email, chat, and remote control/assist software.
· Take ownership of the customer issue to resolution.
· Document session notes and complaints in appropriate systems.
· Provide fast responses and always maintain an elevated level of professionalism.
· Support multiple products.
· Document session notes and complaints in appropriate systems.
· Perform other duties or special projects as assigned.
· Must consistently deliver results and meet KPI's, Metrics and Quality standards.
**Job Requirements:**
QUALIFICATIONS:
This position is for a contact center environment that will require strong interpersonal phone and email skills and a strong customer focus resolving and troubleshooting customer issues. It will include troubleshooting equipment by phone and with service technicians and solving application problems with the end user that may or may not be comfortable using a computer. This position requires working standard departmental support hours (8am - 6pm EST Mon-Fri), hybrid model, holidays and overtime, as dictated by business needs.
MINIMUM REQUIREMENTS
· High school diploma or equivalent
· Experience in troubleshooting and installation of computer software/hardware and remote desktop solutions via help desk, or phone support in a technical-related field.
· Experience in troubleshooting network environments IE. TCP/IP, LAN, DNS, Client/Server configuration, user permissions.
· Experience supporting Microsoft Windows versions & Microsoft Server
· Basic Understanding of MS SQL.
PREFERRED REQUIRMENTS
· CompTIA A+ certification, CompTIA Net+ certification, MCSA Windows certification
· Knowledge of dental X-ray software and equipment
· Experience troubleshooting with the MAC Parallel environment
· Basic knowledge of virtual computing concepts
· Basic Knowledge of HIPAA
RELATIONSHIPS:
Internal relationships:
· Reports to the Technical Support Supervisor
· Frequently interacts with all functional departments
External Relationships:
· Frequently interacts with customers and partner dealers
PERSONAL TRAIT PROFILE:
· Strong customer focus
· Self-starter, fast learner and excited about technology
· Self- Sufficient
· Strong problem solver
· Results driven
· Detail oriented
· Patience and flexibility
· Team orientation (knows when to lead and when to follow)
· Lives the "continuous improvement" philosophy and can drive change successfully
· Logical and creative thinker
· Poised and confident
· Work well under extreme pressure
· Ability to influence others - credible
**Operating Company:**
DEXIS
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.
Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit .
Lo sentimos, este trabajo no está disponible en su región
7
Technical Support Engineer
Heredia, Heredia
IBM
Publicado hace 13 días
Trabajo visto
Descripción Del Trabajo
**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
As a Technical Support Engineer for IBM watsonx.data, you'll play a key role in helping enterprise clients troubleshoot and optimize their use of IBM's AI-ready data lakehouse platform. You'll collaborate with senior engineers to ensure smooth deployment, performance, and reliability across hybrid cloud environments.
We're seeking a proactive individual with a keen interest in AI, data engineering, cloud technologies, and enterprise systems-someone eager to learn and grow in a dynamic technical environment.
Your responsibilities:
Provide technical support assistance to customers using problem determination/problem source identification skills.
Communicate action plans to the customer or IBM representative as appropriate.
Work closely with clients as leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance.
Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).
Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills.
Recommend and implement new or improvements to existing technical support tools, procedures and processes.
Demonstrate proficiency in the products supported by maintaining applicable technical certifications.
Demonstrate excellent verbal and written communication skills.
**Required technical and professional expertise**
'-Highschool diploma
-Understanding of Linux command line and system administration
-Basic knowledge in database administration (Db2, Oracle, MS SQL)
-Familiarity with SQL and data querying concepts
-Awareness of containerization (Podman/Docker, Kubernetes, IBM RedHat Openshift)
-Exposure to cloud platforms (IBM Cloud, AWS, Azure)
-English: Fluent in speaking and writing
-Analytical thinking, structured problem-solving techniques
-Strong positive customer service attitude with sensitivity to client satisfaction.
-Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.
-Strong analytical and troubleshooting skills, including problem recreation, analysing logs and traces, debugging complex issues to determine a course of action and recommend solutions.
-1 to 3 years experience in Technical Support.
**Preferred technical and professional experience**
'-Basic knowledge of process/data mining
-Basic knowledge of LDAP
-Basic knowledge of AI technologies
-Basic knowledge of IBM's Digital Business Automation Product Family
-Knowledge with Apache Flink and Kafka
-Knowledge with Containerization and Kubernetes
-Knowledge with OpenShift
-Knowledge with scripting (including Python, JavaScript)
-Knowledge with products of IBM's Digital Business Automation Product Family
-Knowledge with Process/Data Mining
-Knowledge with Containerization
-Any relevant cloud, data, or Linux certifications are a plus
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
As a Technical Support Engineer for IBM watsonx.data, you'll play a key role in helping enterprise clients troubleshoot and optimize their use of IBM's AI-ready data lakehouse platform. You'll collaborate with senior engineers to ensure smooth deployment, performance, and reliability across hybrid cloud environments.
We're seeking a proactive individual with a keen interest in AI, data engineering, cloud technologies, and enterprise systems-someone eager to learn and grow in a dynamic technical environment.
Your responsibilities:
Provide technical support assistance to customers using problem determination/problem source identification skills.
Communicate action plans to the customer or IBM representative as appropriate.
Work closely with clients as leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance.
Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).
Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills.
Recommend and implement new or improvements to existing technical support tools, procedures and processes.
Demonstrate proficiency in the products supported by maintaining applicable technical certifications.
Demonstrate excellent verbal and written communication skills.
**Required technical and professional expertise**
'-Highschool diploma
-Understanding of Linux command line and system administration
-Basic knowledge in database administration (Db2, Oracle, MS SQL)
-Familiarity with SQL and data querying concepts
-Awareness of containerization (Podman/Docker, Kubernetes, IBM RedHat Openshift)
-Exposure to cloud platforms (IBM Cloud, AWS, Azure)
-English: Fluent in speaking and writing
-Analytical thinking, structured problem-solving techniques
-Strong positive customer service attitude with sensitivity to client satisfaction.
-Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.
-Strong analytical and troubleshooting skills, including problem recreation, analysing logs and traces, debugging complex issues to determine a course of action and recommend solutions.
-1 to 3 years experience in Technical Support.
**Preferred technical and professional experience**
'-Basic knowledge of process/data mining
-Basic knowledge of LDAP
-Basic knowledge of AI technologies
-Basic knowledge of IBM's Digital Business Automation Product Family
-Knowledge with Apache Flink and Kafka
-Knowledge with Containerization and Kubernetes
-Knowledge with OpenShift
-Knowledge with scripting (including Python, JavaScript)
-Knowledge with products of IBM's Digital Business Automation Product Family
-Knowledge with Process/Data Mining
-Knowledge with Containerization
-Any relevant cloud, data, or Linux certifications are a plus
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Lo sentimos, este trabajo no está disponible en su región
8
Technical Support Engineer
Heredia, Heredia
IBM
Publicado hace 14 días
Trabajo visto
Descripción Del Trabajo
**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customers' challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
As a Hybrid Cloud Support Engineer, you will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies, inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra.
What will you do:
● Research, reproduce, troubleshoot, and solve highly challenging technical issues
● Provide thoughtful direction and support for technical inquiries
● Ensure that customer issues are resolved as expediently as possible
● Diagnose and reproduce customer-reported issues and log JIRA tickets
● Participate in on-call rotation for after-hours, holiday, and weekend support coverage
● Create code samples, tutorials, and articles for the DataStax Knowledge Base
● Collaborate and contribute to the Support Team infrastructure tools and processes
● Fulfill the on-call rotation requirements of this role
**Required technical and professional expertise**
● 4-6 years of experience supporting large enterprise customers in a customer-facing support role
● Experience with supporting a Software as a Service Cloud product
● Experience with Grafana, Prometheus, Splunk, Datadog, and other monitoring solutions
● Experience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentals
● Experience with pub-sub, messaging, and streaming solutions like Pulsar, Kafka
● Experience using APIs and understanding the app development lifecycle with a language or framework based on Java, Python, or Go would be preferred
● Experience/certifications with AWS/GCP/Azure deployments and associated cloud-based monitoring tools would be preferred
● Experience with Linux operating systems, including command line, performance, and network troubleshooting
● Excellent verbal and written communication skills
● Lifetime learner, self-motivated with the ability to multitask during high-pressure situations
● Proficiency in English
**Preferred technical and professional experience**
● Supporting Apache Cassandra environments or other relational and/or alternative database technologies is a plus
● Understanding of Java, Python, Go and/or another language (Troubleshooting skills)
● Experience with escalation management and customer success or premium support
● Experience working in a fast-moving, high-pressure environment
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
A career in IBM Software means you'll be part of a team that transforms our customers' challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
As a Hybrid Cloud Support Engineer, you will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies, inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra.
What will you do:
● Research, reproduce, troubleshoot, and solve highly challenging technical issues
● Provide thoughtful direction and support for technical inquiries
● Ensure that customer issues are resolved as expediently as possible
● Diagnose and reproduce customer-reported issues and log JIRA tickets
● Participate in on-call rotation for after-hours, holiday, and weekend support coverage
● Create code samples, tutorials, and articles for the DataStax Knowledge Base
● Collaborate and contribute to the Support Team infrastructure tools and processes
● Fulfill the on-call rotation requirements of this role
**Required technical and professional expertise**
● 4-6 years of experience supporting large enterprise customers in a customer-facing support role
● Experience with supporting a Software as a Service Cloud product
● Experience with Grafana, Prometheus, Splunk, Datadog, and other monitoring solutions
● Experience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentals
● Experience with pub-sub, messaging, and streaming solutions like Pulsar, Kafka
● Experience using APIs and understanding the app development lifecycle with a language or framework based on Java, Python, or Go would be preferred
● Experience/certifications with AWS/GCP/Azure deployments and associated cloud-based monitoring tools would be preferred
● Experience with Linux operating systems, including command line, performance, and network troubleshooting
● Excellent verbal and written communication skills
● Lifetime learner, self-motivated with the ability to multitask during high-pressure situations
● Proficiency in English
**Preferred technical and professional experience**
● Supporting Apache Cassandra environments or other relational and/or alternative database technologies is a plus
● Understanding of Java, Python, Go and/or another language (Troubleshooting skills)
● Experience with escalation management and customer success or premium support
● Experience working in a fast-moving, high-pressure environment
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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