4 Ofertas de Inventory Control en Heredia
Kn Global Services Her - Air Logistics Team Manager
Trabajo visto
Descripción Del Trabajo
** Your Role**: The Customer Care Team Manager is responsible for managing all Teams executing tasks allocated to CCL. In addition, implementing and managing the regional Customer Care strategy, direct professional interaction with the countries and pro-active exception communication is required. Team management focus is on: performance and execution, improving efficiency and quality, optimization, problem solving, follow-up, people management and development.
** Your Responsibilities**: + To provide leadership and direction to the Customer Care Team
+ Overall ownership and management of BPA/BAM as well as responsibility to ensure correct system utilization in all KN GS CCL teams.
+ Review and ensure capacities for onboarding of new tasks with goal to minimize FTEs requirements, as per KN GS guidelines.
+ Overall leadership of transformations related to KNGS CCL Teams with goal of cost efficiency for the countries (reduce overcapacity from back-office/transactional teams, Intra-transfer projects between different KN GS locations, transfer tasks to transactional model, etc.)
+ Identify and suggest new opportunities for value-creation for countries/region, with focus on scalable tasks for KNGS CCL related tasks.
+ To take ownership and ensure the implementation of the Customer Care strategy.
+ Ensure Team leads and staff responsibilities are aligned, communicated, and made transparent.
+ To ensure close cooperation regarding KNGS CCL activities with Region/Country management as well as Operational/Revenue Care Managers and teams for an optimized customer experience
+ Actively manage interfaces and information / knowledge exchange between our customers and amongst KN GS teams
+ To focus on continuous improvement of processes and controls with a goal of achieving the highest level of productivity, quality, and cost efficiency for his/her scope of responsibility
+ To seamlessly on-board new Processes in accordance to plan for his/her scope of responsibility.
+ To focus on customer satisfaction through a high level of service quality.
+ Ensure service excellence by leveraging a high level of Air Logistics knowledge and KN GS operating business model.
+ To closely cooperate with Revenue and Operational Care to gain specialized Revenue and Operational Care specific knowledge, and to receive first-hand feedback about Customer Care execution.
+ Managing and initiating technical setups and team member training requirements/needs.
+ Regular structured Customer interaction and reporting of: Performance, Quality, Challenges, improvement opportunities, and feedback on Country performance.
+ Assess and develop direct reports, identify high performers and outliers, and ensure robust succession plans are in place for the critical positions.
**Your Skills and Experiences**:
- + A career in International Trade or related experience.
+ At least one year of experience on freight forwarder or logistics.
+ At least one year of experience leading teams or in charge of personnel.
+ Lean Six Sigma Yellow/Green Belt Certification or similar.
+ Knowledge of KN processes, systems, operations, products, and services is a plus.
+ Project Management Experience (preferred).
+ Excellent stakeholder management skills.
+ Advanced Excel and English skills.
+ Customer service orientation.
+ Focus on performance, execution, improving efficiency and quality, optimization, problem solving.
**Good Reasons to Join**: We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.
**About Kuehne+Nagel***
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
CONTACT
July Valencia / Camila Fernández
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SCAs have a core responsibility to ensure Continuous Improvement in pursuit of OpX. The SCAs identify process improvements based on thorough understanding of the business processes and supply chain dependencies. SCAs communicate, explain, and clarify issues with the customer/business groups/divisions, and translate business requirements. Some SCAs perform specialized tasks in addition to their core job responsibilities, such as consulting on tools, systems, quality and controls, services, or processes; provide input to system/process design; and/or provide content knowledge support and troubleshooting. SCAs may work on several projects and/or programs simultaneously, managing multi stakeholders, conduct budget and/or headcount planning, business forecasting, constraint analysis, inventory analysis, Plan/POR, benchmarking and departmental indicators.
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**Inside this Business Group**:
As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art - from semiconductor process development and manufacturing, through yield improvement to packaging, final test and optimization, and world class Supply Chain and facilities support. Employees in the Technology Development and Manufacturing Group are part of a worldwide network of design, development, manufacturing, and assembly/test facilities, all focused on utilizing the power of Moore’s Law to bring smart, connected devices to every person on Earth.
**Posting Statement**:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
**Benefits**:
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.
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**Behavioral Traits**:
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**Posting Statement**:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
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We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.
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SME-Inventory Management Specialist
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Trabajo visto
Descripción Del Trabajo
We are seeking a skilled SME-Customer Service PR with 2 to 3 years of experience to join our team. The ideal candidate will excel in Customer Service Management and MS Excel with a strong focus on enhancing customer and user experiences. This work-from-home position requires a proactive approach to managing customer interactions and improving service delivery during day shifts.
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+ Develop strategies to improve customer experience and retention.
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+ Demonstrate proficiency in Customer Service Management and MS Excel.
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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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