17 Ofertas de National Bank Of Greece en Grecia

Workforce Opportunity Services (WOS)
is a leading 501(c)(3) nonprofit dedicated to developing the skills of high-potential individuals who may not have access to career opportunities. Through strategic partnerships, WOS connects motivated talent with organizations seeking to expand their workforce with skilled professionals.

Utilizing a scientifically-based model derived from research conducted at Columbia University, we recruit, educate, train, and place high-potential talent with leading organizations around the world.

The Customer Service Representative for End User Products Email Support provides exceptional support to customers using our consumer products. This role involves assisting customers with product inquiries, troubleshooting, order processing, and ensuring a high level of satisfaction. The ideal candidate is customer-focused, knowledgeable about our products, and adept at resolving issues efficiently.

• Customer Interaction

• Respond promptly and professionally to customer inquiries via email.

• Provide detailed information about product features, benefits, and usage.

• Assist customers with product warranties.

• Problem Resolution

• Handle and resolve customer complaints with empathy and professionalism.

• Issue refunds or exchanges as needed, following company policies.

• Document and track recurring customer issues and report them to management.

• Team Collaboration

• Work closely with colleagues in customer service, sales, and technical support to ensure seamless service.

• Participate in regular training sessions and team meetings to stay informed about product and policy changes.

• Technical Support

• Troubleshoot and resolve technical issues related to product usage and performance.

• Guide customers through product setup and configuration.

• Escalate complex technical issues to the appropriate technical support team when necessary.

• Data Management

• Accurately log customer interactions and transactions in the CRM system.

• Update customer records with relevant information and service history.

• Product Knowledge

• Maintain up-to-date knowledge of company products, including new releases and updates.

• Provide feedback to product development teams based on customer insights and experiences.

Candidate Profile

• Fluent in English
• Available to work full-time

Qualifications

• Fluent in English

• Experience

• Minimum 1-2 years of experience in customer service, preferably with consumer products.

• Skills

• Excellent verbal and written communication skills.

• Strong problem-solving and analytical abilities.
• Proficiency with CRM software and basic computer applications.
• Ability to manage multiple tasks and prioritize effectively.
• Positive attitude and a commitment to providing excellent customer service.

Working Conditions

• Full-Time (40 hours/Week)
• Ability to sit for extended periods and use a computer and headset for most of the workday.
• Able to successfully resolve a minimum of 75 email work tickets per work day.

Location

• San Jose, Costa Rica

• Hybrid (Remote/Office)

• Primarily Remote. Office Visits may be required one to two times per month.

Salary

• $1,280.00 / Month (USD)

Our vision is to empower early-career professionals to achieve long-lasting professional success and financial independence while supporting companies in building workplaces that reflect and engage with the communities they serve.

As social entrepreneurs, we believe companies have the unique power and responsibility to close the gap on socio-economic disparity. We are in the business of creating dynamic partnerships that transform lives.

USD $.00 - USD 8.00 /Hr.

Customer Service Representative

Requirements:

• Good English level (B2+)
• Advanced writing skills.
• Basic knowledge of Microsoft tools such as Outlook, Excel, Word, etc.
• Previous experience in call center is preferred.
• Multitasking, proactive, and process-oriented.

Benefits:

• Competitive salary with performance-based bonuses.
• Opportunities for professional development and growth within the company.
• Discounts in restaurants and many stores, hotels, languages.
• Payment for study certifications related to your position.

Description:

Our client Trelleborg is looking for Customer Service Supervisor to lead our team of Customer Success Advocates and Customer Service Representatives. This position is responsible for managing the daily operations of the department, ensuring accuracy, efficiency, and adherence to established service standards.

Main responsibilities:

• Supervise and guide the Customer Service team, providing direction and performance management.
• Ensure the accuracy and compliance of contract review and order entry processes.
• Manage order changes, expedites, and escalation of customer issues.
• Oversee complaint resolution and Return Merchandise Authorization (RMA) handling.
• Maintain effective communication with customers through professional, timely responses.
• Develop and implement standard operating procedures to support service excellence.
• Monitor key performance indicators and prepare operational reports.
• Train and mentor team members to promote skill development and consistency.
• Partner with cross-functional leaders to identify opportunities for process improvement.

Requirements:

• Bachelor's degree in Business Administration, Management, or a related discipline.
• Proven experience in a customer service leadership role. (preferably in the medical industry)
• Strong leadership, organizational, and communication skills.
• Proficiency in Microsoft Office Suite; experience with Oracle JDE, SAP, or similar systems is preferred.
• Fluency in English, both written and verbal.

Join a company committed to excellence and innovation Apply now to be part of this exciting journey.

Brindar atención personalizada al cliente dentro del país buscando exceder sus expectativas

Requisitos

Diplomado o Bachillerato en Turismo

Inglés avanzado

Mínimo dos años de experiencia en empresas de servicio del sector turistico

Flexibilidad de horarios

CUSTOMER SERVICE SUPERVISOR II

ABOUT ABBOTT

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

WORKING AT ABBOTT

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

THE OPPORTUNITY

This position works out of our (insert location of working site) location in the (insert division name. (Insert division description).

As the Customer Service Supervisor II, you'll have the chance supervise the operations within Customer Service with responsibility for implementing processes and systems that produce high quality customer service in the most cost-effective manner. Responsible for leading, coaching and developing the team members in the Customer Service department. Develops and maintains strong working relationships with external and internal customers to ensure excellent service levels defects.

WHAT YOU'LL DO

Work closely with the distribution center to ensure priorities and exceptions are clearly understood. Escalate any cases to management as required.

Supports Manager in all revenue recognition transactions to ensure accuracy and compliance with SOX controls. Strict accuracy of data and timeliness of transactions are critical in controlling risk.

Proactively communicates to his/her supervisor about open cases and/or escalations to ensure priorities and exceptions are clearly set and solutions are in place.

Serves as a procedural expert to support the CSR's and customers.

Acts as a knowledge source for team members to escalate problem solving and/or issues. Creates and makes proposals for change to management for consideration and adoption. Follow-up on open topics, may lead implementation.

Provides technical leadership on transactional and/or technical questions and processes including areas related to ERP functionality and other systems and processes used by Customer Service teams.

Provides timely feedback to Information Systems and Leadership on any systems issues.

SHIFT: ADMINISTRATIVE – DAY LIGHT SAVING APPLIES.

REQUIRED QUALIFICATIONS

• High School degree
• Bachelor´s degree: having successfully covered at least 50% of the curriculum at the university with at least 5 years of working experience.
• Experience Experience Details +5 years of experience in a customer service position.
• +3 years of supervisory experience.
• SAP experience.
• Microsoft office experience.
• Demonstrated ability to train and mentor others required.
• Demonstrated ability to leverage and/or engage others to accomplish projects.
• Ability to travel up to 30%, including internationally.
• Regularly scheduled overtime is a requirement of this position.
• Advanced command of English

PREFERRED QUALIFICATIONS

• Experience in Customer Service within the Medical Device Industry required (desired).
• Experience working in a broader enterprise/cross-division business unit model preferred.

APPLY NOW

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

Customer Service Supervisor II

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our (insert location of working site) location in the (insert division name. (Insert division description).

As the Customer Service Supervisor II, you'll have the chance supervise the operations within Customer Service with responsibility for implementing processes and systems that produce high quality customer service in the most cost-effective manner. Responsible for leading, coaching and developing the team members in the Customer Service department. Develops and maintains strong working relationships with external and internal customers to ensure excellent service levels defects.

What You'll Do

Work closely with the distribution center to ensure priorities and exceptions are clearly understood. Escalate any cases to management as required.

Supports Manager in all revenue recognition transactions to ensure accuracy and compliance with SOX controls. Strict accuracy of data and timeliness of transactions are critical in controlling risk.

Proactively communicates to his/her supervisor about open cases and/or escalations to ensure priorities and exceptions are clearly set and solutions are in place.

Serves as a procedural expert to support the CSR's and customers.

Acts as a knowledge source for team members to escalate problem solving and/or issues. Creates and makes proposals for change to management for consideration and adoption. Follow-up on open topics, may lead implementation.

Provides technical leadership on transactional and/or technical questions and processes including areas related to ERP functionality and other systems and processes used by Customer Service teams.

Provides timely feedback to Information Systems and Leadership on any systems issues.

Shift: Administrative – Day light saving applies.

Required Qualifications

• High School degree
• Bachelor´s degree: having successfully covered at least 50% of the curriculum at the university with at least 5 years of working experience.
• Experience Experience Details +5 years of experience in a customer service position.
• +3 years of supervisory experience.
• SAP experience.
• Microsoft office experience.
• Demonstrated ability to train and mentor others required.
• Demonstrated ability to leverage and/or engage others to accomplish projects.
• Ability to travel up to 30%, including internationally.
• Regularly scheduled overtime is a requirement of this position.
• Advanced command of English

Preferred Qualifications

• Experience in Customer Service within the Medical Device Industry required (desired).
• Experience working in a broader enterprise/cross-division business unit model preferred.

Apply Now

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.