Data Entry Clerk
Hoy
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Descripción Del Trabajo
Emerson is seeking an individual with a strong focus on accuracy and organization to join our team as a Data Entry Specialist. In this role, you will have the opportunity to contribute to the quote and order service levels of our Flow Solutions Group, ensuring exceptional customer satisfaction.
In This Role, Your Responsibilities Will Be:
Email Routing:
- Use different search tools to effectively direct incoming emails to the relevant contacts in our team.
- Prioritize emails among team members, ensuring efficient handling of inquiries in a timely manner following a "first in, first out" workflow.
- Actively participate in team huddles to identify new scenarios, exchange insights, and effectively document processes for seamless collaboration and fostering a collaborative environment among team members.
Data Entry and Processing:
- Receive and process customer requests for quotes and orders:
- Check all information supplied by the customer for correctness and completeness, ensuring the customer receives the product they need, when needed.
- Accurately upload, enter, and book orders in business systems.
- Accurately upload and enter quotes/proposals in the business systems.
- Send quotes to internal/external customers, as required.
- Contact internal customer care personnel to gather information required to resolve quote and order issues or to collect missing information at the data entry stage.
- Collaborate with various teams, individuals, and professionals to review and validate the technical requirements of customer purchase orders or requests for quotation.
- Maintain updated customer information in business systems and other databases. Collect and save needed documentation to ensure record retention and documentation procedures compliance.
- Assist other customer care personnel with correcting order and quote entry errors.
Who You Are:
You keep in touch with customers. You use planning tools and software. You solicit both input and discussion. You encourage open dialogue to discuss alternative perspectives.
For This Role, You Will Need:
- High School Diploma/GED (Bachillerato en Educación Media) required.
- Experience: at least 1 year of customer service/data entry experience or other related experience.
- Proficient in Microsoft Office Suite.
- B1+ English proficiency.
- Ability to multi-task, organize, and prioritize work.
- Must be willing to work on North America shift schedules.
Preferred Qualifications That Set You Apart:
- Experience: 1 year of customer service, data entry experience, or other related experience.
English Proficiency (Written & Oral) Level, B1+.
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.
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HR Administrative Assistant
Publicado hace 17 días
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Descripción Del Trabajo
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