32 Ofertas de Supervisor en San José

ACERCA DE LA VACANTE

Funciones del Puesto

1. Planificar las actividades del departamento a corto, mediano y largo plazo.
2. Dirigir y brindar apoyo necesario al personal a cargo en la ejecución de sus funciones.
3. Realizar evaluaciones periódicas del personal a cargo, generando planes de acción para mejorar continuamente su desempeño.
4. Velar que el departamento agregue valor en las tareas realizadas, cumpliendo con los requerimientos y estándares de servicio establecidos.
5. Supervisar el cumplimiento y mantener actualizados los diferentes documentos del sistema de gestión de calidad vinculados al departamento.
6. Solucionar, de manera diligente, situaciones extraordinarias que se generen en los procesos del departamento.
7. Digitar en Softland todos los movimientos de inventario que la operación requiera.
8. Buscar, negociar, supervisar y evaluar los diferentes proveedores de bienes o servicios del departamento.
9. Asegurarse que el departamento cuente con el equipo y materiales necesarios para operar eficientemente.
10. Velar por el complimiento de las metas establecidas para los indicadores de gestión definidos.
Brindar a la Gerencia de Operaciones el análisis de su resultado y planes de acción requeridos.

Requisitos del Puesto

Diplomado Universitario Administración o Ing Industrial (Deseable Bachillerato)
Dominio Avanzado en Paquete Office, Exactus, ISO y WMS
2 años en labores similares

Experiência Deseada

Conocimientos en equipos de Aire Acondicionado y Refrigeración, en mantenimiento de equipos de bodega y conocimientos básicos de manejo de cargas (SOHA) ( Deseable )

OTROS DETALLES

Area del Puesto

Bodega

Ubicación del Puesto

Pavas, San Jose, Costa Rica

Nível de Cómputo

**Supervisor, Settlement Operations
- Santa Ana, Costa Rica**

Does playing a meaningful role in Settlement Operations sound exciting to you? How about bringing your Settlement and analytical skills to a global business that is committed to moving money for better? Join Western Union as Supervisor, Settlement Operations.

**Western Union powers your pursuit.**

We are looking for someone who would be part of Settlement Operations team as Supervisor, Settlement Operations responsible for over operational results and people management over one team for one specific business unit or function in Western Union.

**Role Responsibilities**
- This position has the complete responsibility over operational results and people management over one team for one specific business unit or function, along with meeting targets, reporting results, and metrics to management level.
- Handle escalated agents related or function related issues as they arise, advise and coach team on any new policies and procedures as they relate to day-to-day processing.
- May handle specialized tasks associated to business unit.
- Represents the function in settlement operations related projects / initiatives and acts as a liaison between business operations, support departments such as Finance, Product, Technical teams, and developers.

**Role Requirements**
- People management
- Participation in projects and improvement of the processes.
- Metrics and reporting for management visibility.
- Escalations handling.
- 4 - 5 years in Payment, Accounts Receivables, Accounts Payable, Settlement Operations, Finance, Banking sectors / areas; 2 year of people management skills is an advantage.
- Finance, Economics, Math’s or similar education Bachelor or Higher Education.
- Microsoft Office savvy, Automation tool knowledge is an advantage, sound communication and training skills.
- Fluent English language skills, outstanding problem-solving skills, attention to details, end to product / process knowledge, people management skills.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy

**Duty/Responsibility**

**Percentage of Time**

**Team Leadership**
- Lead team huddles to support the review of workload and service priorities, encouraging individuals to actively contribute their ideas.
- Build capability within the team through targeted recruitment, effective onboarding, identification of opportunities to build on existing skills and the opportunity to cross-train across teams
- Support the planning and implementation of robust development plans for the team and individual team members to enhance Client service delivery
- Promote and conduct coaching sessions to support individual development
- Manage and optimize performance aligned to business strategic goals utilizing individual goal setting in one to ones and quarterly documented GPS sessions to align with KPIs
- Manage attendance in accordance with Company policy and formal tools e.g. Workday
- Support the implementation of employee engagement initiatives to create an inclusive environment and to maximize colleague motivation and wellbeing.
- Collaborate with other Middle Office teams to coordinate resource levels
- Prepare information and attend Senior Management meetings as required
- Provide effective and timely recognition of achievements and successes to ensure that high performance is encouraged, and individuals feels valued, through organizational initiatives & mechanisms e.g. Bravo & Chatter

40%

**Client Service Delivery Management**
- Lead by example in promoting Client centricity, ensuring this ethos is embedded across the team,
- Manage the efficient delivery of services, ensuring that resource levels are matched to business and client requirements and are within budget, to support operational resilience.
- Provide regular performance reporting of service delivery against SLA's and KPI's also highlighting successes, key risks to be managed and any issues to be addressed.
- Build and maintain excellent working relationships with external and internal business partners and clients, offering timely support and advice which meets their requirements, managing queries. Ensure risks are effectively managed, resolving, or escalating issues, as appropriate, to reduce retention risk.
- Communicate effectively, on an ongoing basis with internal stakeholders, teams, and functions to support the sharing of information and learning which supports high quality services to Clients ensuring a shared understanding of roles and responsibilities and an efficient approach to problem solving.

40%

**Continuous Improvement and Change Management**
- Monitor and review Standard Work sheets on a quarterly basis to ensure these remain fit for purpose for operational service delivery.
- Lead on the effective implementation of proposed solutions or improvements within own area of responsibility, confirming that these are practicable and managing team members, systems, and processes accordingly.
- Lead on embedding a 'Right First Time' culture and ways of working to ensure a continued focus on service quality and efficiency.
- Collaborate with internal and external stakeholders to ensure a shared understanding and awareness of the rationale for, nature, timing, and impact of any changes.
- Ensure any knowledge, learning arising from change implementation and identified best practice is captured, shared, and applied to inform future decisions and actions.

20%

**About Convera**

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

**We offer an abundance of competitive perks and benefits including**:

- Market competitive monthly gross salary.
- Opportunity to earn an annual bonus (based on role level)
- Great career growth and development opportunities in a global organization
- Generous insurance (health, disability, life)
- Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
- Paid volunteering opportunities (5 days per year)
- Hybrid mode, 2 days at the office.
- **Shift: 9:00-6:00pm Monday to Friday.**

There

¡ÚNETE A INSTACREDIT, UNA EMPRESA LÍDER EN EL SECTOR FINANCIERO!
br>¿Estás listo para ser parte de una empresa sólida, con 25 años de experiencia y presencia internacional? En Instacredit, ¡estamos creciendo y buscamos talentos como tú!
br>Con más de 1200 colaboradores y más de 35 centros de negocio en Costa Rica, Nicaragua, El Salvador y Panamá, somos una organización que impulsa el desarrollo personal y profesional de sus equipos. Ofrecemos un ambiente dinámico, oportunidades de crecimiento y una cultura de trabajo basada en el respeto, la comunicación, la pasión y la felicidad.
< r>Si eres una persona apasionada, proactiva y estás en busca de un nuevo desafío en una empresa en expansión, Instacredit es el lugar para ti. ¡Te invitamos a ser parte de nuestra familia!
Lo que buscamos:
Bachillerato de secundaria deseable estudiante en administración o carrera a fin. br>1 año de experiencia liderando equipos de ventas. br>Disponibilidad para giras
Deseable vehículo propio br>Excelente servicio al cliente
Conocimiento en ventas de motocicletas

Habilidades
Comunicación asertiva br>Manejo de objeciones
Capacidad de trabajar bajo presión y cumplimiento de metas br>
Lo que ofrecemos:
Médico de Empresa. br>Asociación Solidarista. br>Salario base más comisión. < r>Oportunidades de desarrollo y crecimiento profesional.
Un ambiente de trabajo colaborativo y dinámico. br>Beneficios competitivos y estabilidad laboral.


¡Ven a formar parte de un equipo ganador! Si estás buscando un lugar donde puedas crecer y aportar, Instacredit es la oportunidad que estás esperando. Postúlate hoy mismo y comienza a escribir tu historia con nosotros. ¡Te esperamos con los brazos abiertos!