321 Ofertas de Supervisor en Costa Rica

We're seeking a collaborative and results-driven Team Lead to manage the Account Management team supporting clients across Latin America. This role, based in our regional hub in Heredia, Costa Rica, focuses on guiding a team of account managers who engage virtually with a diverse client portfolio. The Team Lead will empower the team to build strong client relationships, ensure operational excellence, and support retention and growth. Success in this role is supported by experience in team leadership, sales, account management, and an understanding of financial markets.

Role Responsibilities & Key Accountabilities:

• Lead and coach a team of account managers, fostering an inclusive, collaborative, and high-performance culture.
• Provide strategic oversight for client relationships managed by the team, ensuring satisfaction, retention, and growth.
• Support the team in developing and executing go-to-market strategies and account plans tailored to client needs.
• Promote operational excellence through consistent execution of sales processes, pipeline management, account planning, and customer lifecycle framework.
• Maintain accurate sales forecasting and data integrity in Salesforce, including renewals and expansion opportunities.
• Coordinate the annual price increase process and support effective price realization across products and services.
• Apply financial market knowledge to guide the team's understanding of client environments and identify opportunities for value creation.
• Collaborate with cross-functional teams to align account strategies with broader business goals.
• Encourage the use of industry-relevant language and insights in client interactions.

Qualifications & Experience:

• Experience in sales and account management, ideally within LATAM markets.
• Demonstrated leadership capabilities, including team management and coaching.
• Familiarity with financial markets and client business environments.
• Understanding of relevant products, workflows, and industry practices.
• Professional certifications are a plus.
• Strong communication and organizational skills.
• Proficiency with CRM platforms and sales planning tools.

ABOUT US:
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership
,
Excellence
and
Change
underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Zimworx is looking for a Team Lead to oversee team operations, ensure smooth workflows, and drive performance excellence. This role requires a proactive leader who can balance people management, reporting, and operational efficiency while fostering a positive and collaborative team culture.

Responsibilities:

• Monitor and ensure accurate attendance records and break/lunch times to maintain operational efficiency.
• Prepare and share detailed attendance and performance reports for review and analysis.
• Manage and process PTO requests to support workforce planning and coverage.
• Track and update incentive qualifications for team members, ensuring fairness and transparency.
• Compile and submit monthly reports highlighting key metrics and performance indicators.
• Organize and facilitate monthly team meetings to strengthen collaboration and morale.
• Provide support in troubleshooting IT issues and escalate technical concerns promptly through Zimworx channels.
• Verify team members' availability and status on internal systems for optimized time tracking.
• Participate in leadership meetings to strategize and implement process improvements.
• Address and escalate team members' concerns while maintaining a supportive work environment.
• Relay feedback between leadership and team members to align on productivity and expectations.
• Conduct quarterly performance assessments to guide team members on growth and improvement areas.
• Introduce new initiatives to improve operational efficiency and team performance.
• Support the onboarding process for new hires to ensure smooth integration into the team.

Requirements:

• Bachelor's degree in Business Administration, Management, or related field (preferred).
• 3–5 years of experience in operations, team management, or a supervisory role.
• Strong reporting, organizational, and problem-solving skills.
• Experience in performance tracking systems and workforce management tools is a plus.
• Excellent communication and interpersonal skills with a focus on team engagement.

Job Type: Full-time

Company Description
Publicis Groupe, fundada en 1926, es el tercer grupo de comunicaciones más grande del mundo. Conocido por su creatividad de renombre mundial, la mejor tecnología, experiencia digital y consultoría, Publicis Groupe es el único en la industria capaz de acompañar mejor a sus clientes en su viaje de transformación de negocios digitales, en cualquier parte del mundo. Organizado en cuatro centros de soluciones, Publicis Communications, Publicis Media, Publicis Health y Publicis Sapient, fuera de nuestros 20 mercados principales, Groupe ofrece ideas y soluciones innovadoras que combinan el poder de la creatividad y la tecnología.

Overview
Esta persona sera responsable de guiar y gestionar un equipo para asegurar que los proyectos y tareas se lleven a cabo de manera eficaz. A continuación, se detalla un perfil general de un Team Lead

Responsibilities

• Liderazgo del Equipo:

• Guiar, supervisar y motivar al equipo para asegurar que se mantenga enfocado y comprometido.

• Fomentar un ambiente de trabajo colaborativo y cohesionado.

• Gestión de Proyectos:

• Planificar y coordinar las actividades del equipo para cumplir con los plazos y objetivos del proyecto.

• Asegurarse de que los proyectos se ejecuten dentro del presupuesto asignado.

• Comunicación:

• Servir como enlace principal entre el equipo y la alta gerencia.

• Facilitar la comunicación efectiva dentro del equipo y con otras partes interesadas.

• Evaluación y Seguimiento del Rendimiento:

• Establecer metas claras y medibles para los miembros del equipo.

• Evaluar el rendimiento del equipo y proporcionar feedback constructivo regularmente.

• Resolución de Problemas:

• Identificar y abordar problemas que puedan surgir dentro del equipo o en el transcurso de un proyecto.

• Desarrollar soluciones efectivas y tomar decisiones informadas para superar obstáculos.

• Desarrollo y Capacitación:

• Identificar oportunidades de desarrollo profesional para los miembros del equipo.

• Proveer orientación y recursos para mejorar las habilidades individuales y colectivas.

• Adaptación a Cambios:

• Ajustar las estrategias del equipo en respuesta a cambios en el entorno del proyecto o en las prioridades de la empresa.

• Manejar situaciones de incertidumbre y facilitar la adaptación del equipo.

• Gestión de Recursos:

• Velar por la utilización eficiente de los recursos disponibles, asegurándose de que el equipo tenga lo que necesita para cumplir con sus tareas.

• Gestionar cualquier presupuesto asignado al proyecto.

• Reportes y Presentaciones:

• Preparar y presentar informes de estado del proyecto a la gerencia o a clientes según sea necesario.

• Asegurarse de que las partes interesadas estén informadas sobre el progreso del proyecto y cualquier problema que surja.

• Fomento de la Innovación:

• Estimular un entorno donde se valore la creatividad y la innovación dentro del equipo.

• Promover el intercambio de ideas y la mejora continua en los procesos.

Qualifications
Requisitos

• Título universitario en un campo relevante, como administración, marketing, comunicación, tecnología de la información, ingeniería, o cualquier otra área relacionada según la industria.
• Experiencia previa en roles similares, generalmente se requiere un mínimo de 3 a 5 años de experiencia en el área de especialización (Deseable Mercadeo o agencias)
• Experiencia demostrada en liderazgo de equipos y gestión de proyectos.
• Habilidad para planificar, ejecutar y supervisar múltiples proyectos simultáneamente.

Additional Information

• Salario competitivo y paquete de beneficios
• Esquema de trabajo hibrido
• Transporte gratuito a oficinas
• Oportunidades de desarrollo profesional y formación continua
• Ambiente de trabajo dinámico y colaborativo
• Flexibilidad horaria y posibilidad de trabajo remoto
• Programas de bienestar y actividades recreativas

Company Description

AC Hotels by Marriott redefine the hotel experience by focusing on essential details. Each hotel is created with a designer's vision and a refined touch, offering a stylish yet efficient stay. With over 150 locations worldwide, AC Hotels blend quality, comfort, design, and technology to cater to modern, urban travelers. The brand's unique features include the innovative AC Lounge, serving as a flexible space for work or relaxation offering WiFi and an assortment of snacks and drinks. If you seek a dynamic and people-focused work environment, AC Hotels by Marriott is the ideal place to develop and showcase your talents.

Role Description

This is a full-time on-site role for a Team Lead at AC Hotels by Marriott, located in La Ribera District. The Team Lead will oversee daily operations, ensuring smooth and efficient service in all areas. Responsibilities include managing staff, resolving guest issues, maintaining high service standards, and training new team members. The role also entails coordinating with other departments to improve operational processes and ensure guest satisfaction. The Team Lead will work closely with the management team to implement strategic goals and enhance overall guest experience.

Qualifications

• Leadership and Team Management skills
• Guest Relations and Customer Service experience
• Problem-Solving and Conflict Resolution skills
• Operational Coordination and Organizational abilities
• Excellent Communication and Interpersonal skills
• Flexibility to work various shifts, including weekends and holidays
• Experience in the hospitality industry is a plus
• Bachelor's degree in Hospitality, Management, or related field preferred

We are seeking a highly motivated and detail-oriented professional to lead a team within our Professional Services department. This role will be responsible for ensuring the successful delivery of client projects, managing and developing a high-performing team, and acting as a bridge between our clients and internal operations. The ideal candidate has experience in consulting, research, or expert networks, combined with strong leadership and project management skills.

Requirements:

• 3+ years' experience managing teams in a consulting or professional services environment.

• Strong understanding of professional services operations and client project delivery within the expert network sector.

• Proven ability to work independently, managing multiple priorities in a fast-paced environment.

• Excellent verbal and written communication skills in both English and Spanish.

Position Summary:

The Team Lead is a dynamic and versatile professional responsible for supervising team operations and ensuring exceptional customer service. This role combines the expertise of a Bilingual Customer Service Representative with the responsibility of account management. The Team Lead ensures that quality standards are met in every customer interaction, promoting positive relationships and effectively resolving issues.

Primary Functions and Responsibilities:

• Team Supervision:
  Lead and motivate the team to achieve customer service objectives, ensuring all members contribute to collective success.
• Service Quality Management:
  Oversee assigned accounts, ensuring high levels of satisfaction are maintained and deadlines for processing are met.
• Customer Support:
  Provide assistance through various channels (phone, email, chat), ensuring inquiries are addressed promptly and effectively.
• Problem Resolution:
  Identify and resolve Interport issues quickly, following up to ensure satisfaction.
• Documentation and Backups:
  Assist in translating and preparing documents, user guides, and FAQs in multiple languages, ensuring clarity and accessibility of information.
• Data Maintenance:
  Ensure the accuracy and updating of data records by performing regular checks and data cleansing as necessary.
• Interdepartmental Collaboration:
  Work together with other departments to resolve data-related issues and improve operational processes and internal systems at Interport.
• Training and Development:
  Provide guidance and training to new team members, fostering a continuous learning environment alongside the training coordinator.
• Project Evaluation:
  Participate in post-project evaluations to identify areas for improvement and ensure best practices are implemented in future projects.

Key Qualifications and Skills:

• Advanced English verbal and written) for effective communication with customers and personnel.
• Strong typing skills with high accuracy and speed for efficient data management and gate operations.
• Attention to detail, organizational skills, and time management to meet customer service and data entry deadlines.
• Excellent communication skills, both verbal and written, to provide outstanding support.
• Proficiency in using computer applications, data entry software, and databases for efficient information management.
• Adaptability to maintain focus during repetitive tasks and handle unexpected gate-related scenarios.
• Problem-solving skills to identify and resolve issues promptly, ensuring smooth operations.
• Cultural awareness and sensitivity in interactions with customers and personnel from diverse backgrounds.
• Flexibility to work independently or as part of a team, contributing to overall business operations and gate management.

Additional Requirements:

• Must have a U.S. visa.
• Flexibility to travel, as the client is located in the U.S.

We're a fast-growing U.S.-based digital entertainment platform offering engaging, fully compliant free-to-play gaming experiences. We're looking for a Customer Support Team Leader

with 3+ years of experience managing support teams in online gaming or related environments. If you thrive in fast-paced settings, lead with empathy, and know Zendesk inside and out — this role is for you.

What You'll Be Doing:

• Lead and mentor a remote support team (3–5 agents), empowering them to deliver excellent player support via Zendesk (email and live chat).
• Resolve high-level or escalated customer issues involving payments, account verification, or responsible gaming.
• Create escalation guidelines and best practices for handling sensitive or complex user concerns.
• Coordinate with internal teams like compliance, payments, and fraud to ensure accurate, timely resolutions.
• Monitor team performance, deliver regular feedback, and conduct coaching sessions when needed.
• Stay informed on platform changes, internal policies, and promotions — and ensure key updates are clearly communicated to both your team and players.

What You Bring:

• 3+ years of experience managing a customer support team, preferably in digital gaming, iGaming, or free-to-play platforms (experience with U.S. sweepstakes platforms is a plus).
• Strong command of Zendesk for team oversight, reporting, and workflow management.
• Proven experience handling escalations and collaborating cross-functionally to resolve incidents.
• Excellent written and verbal communication in English, with a calm, professional presence.
• Flexibility to work during evenings or weekends when needed.

Nice to Have:

• Familiarity with payment operations (fiat and crypto), and KYC/AML processes.
• Experience working with fraud, risk, or compliance departments.

Why Join Us?

• Fully remote position
• Competitive compensation plus performance-based incentives
• Paid time off, benefits, and long-term growth opportunities
• Collaborative, player-first culture with a supportive and agile team

Location: CR-GBS-HEREDIA-OFFICE-4476

Primary Purpose Of The Position
Provide leadership & direction to a diverse team of associates who have the functional & operational responsibility for key components in the accounts receivable/credit department.

The team leader is a self-starter & change agent with a focus on project management, problem diagnosis & resolution, root cause analysis, and process improvements & implementations.

The team leader is responsible for managing & developing a team.

Principle Duties And Responsibilities

• Effectively & efficiently manage Accounts Receivable functions in order to meet the department's objectives & customer needs. Track team performance against KPIs.
• Collaborate with internal IT resources and Continuous Improvement teams to research & proactively recommend tools, ideas & new technology to improve existing process in order to meet demands.
• Develop associates by transferring knowledge on AR & order to cash operations & business needs.
• Take a substantial role in projects related to Billing/Corrections and coordinate significant team involvement with their design, testing and implementation.

Required Education And Experience

• Required: Candidates must have a 4 year Degree in accounting or finance or other business related Degree.
• CPA and/or MBA or other advanced Degree desired.
• Problem solving experience 2-3 years.
• Experience working in customer service oriented environment.
• Experience working in a fast paced, high stress environment.
• Accounting &/or purchasing experience highly desirable.
• Prior experience leading a team highly desirable.

Knowledge, Skills And Abilities

• Ability to analyze issues & determine fixes.
• Ability to problem solve.
• Must be a self-starter with attention to detail.

Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to

About the Role:

We are seeking a dynamic and results-driven
Sales Team Lead
to guide and mentor our sales team in achieving revenue targets and delivering high-quality performance across our sales projects. The Sales Team Lead will serve as the bridge between sales representatives and management, ensuring alignment with organizational goals, fostering collaboration, and driving consistent execution of sales strategies.

Key Responsibilities:

• Team Leadership & Coaching:
  Lead, motivate, and coach a team of sales representatives to consistently meet and exceed individual and team sales targets. Provide ongoing feedback, performance reviews, and training to develop sales skills and product knowledge. Foster a positive, energetic, and high-performance culture within the sales team.
• Sales Strategy & Execution:
  Translate company objectives into clear, actionable sales goals. Monitor daily/weekly/monthly sales performance, identify gaps, and implement corrective actions. Align sales tactics with project expectations and client requirements.
• Project Alignment & Reporting:
  Collaborate with project stakeholders to ensure sales execution supports overall project deliverables. Track and report sales metrics, pipeline health, and forecast accuracy to senior leadership. Ensure CRM and reporting tools are consistently updated and accurate.
• Customer Engagement:
  Support the team in handling key client negotiations, escalations, and closing opportunities. Promote best practices in customer relationship management, ensuring an exceptional client experience.
• Operational Excellence:
  Ensure compliance with company policies, sales processes, and ethical standards. Recommend and implement process improvements for efficiency and effectiveness.

Qualifications:

• 2–5 years of proven sales experience, with at least 1–2 years in a leadership or supervisory role.
• English professional proficiency (>B2+).
• Strong knowledge of sales methodologies (consultative selling, solution selling, etc.).
• Proficiency with CRM platforms and sales analytics tools.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational and time-management abilities.

Industry Knowledge:

• BPO Sales.

Key Competencies

• Results-oriented with a strong drive to achieve and exceed goals.
• Ability to inspire, mentor, and hold team members accountable.
• Analytical mindset with the ability to interpret data and drive decisions.
• Problem-solving, adaptability, and resilience under pressure.

Performance Indicators (KPIs)

• Achievement of individual and team sales quotas.
• Pipeline coverage vs. project expectations.
• Conversion rates from lead to opportunity to closed sales.
• Team retention, engagement, and development progress.
• Client satisfaction and repeat business rates.

Why Join Us?

• Be part of a vibrant, results-driven team.
• Opportunities to grow and make a significant impact in a fast-paced environment.
• Collaborate with talented professionals who are passionate about excellence and innovation.