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Billing Team Lead
Emerson
Publicado hace 25 días
Trabajo visto
Descripción Del Trabajo
As the established expert the Billing Team Lead for Emerson Automation Solutions Latin America requires superb analytical skills and a deeper and detailed understanding of the Billing process in more than 3 countries across LAM. In this role responsibility is to focus on daily one-on-one supervision and management of the team members. Under the direction of the manager, the team lead can implement systems and improvements to processes to achieve goals while providing development opportunities. Additionally, should have a proven consistent satisfactory performance and might still be focused on the accurate and timely processing of billing documents, proactive management of requests and exceptions and ensuring that customers are billed correctly. The team lead will provide training and mentoring to less experienced personnel and is expected to provide more in-depth support with quality, training, and continuous improvement initiatives.
**In this role, your responsibilities will be**
+ Manage end-to-end invoice execution assuring timely and accurate invoicing
+ Provide appropriate guidance and directions based on people's capabilities regarding billing activities.
+ Set team's objectives to align with broader organizational goals
+ Develop and maintain billing processes and procedures
+ Prepare and present regular billing reports to senior management
+ Create teams with appropriate and diverse mix of styles, perspectives and experiences
+ When required, generate invoices within established service level agreements
+ Scan and validate terms, conditions and fiscal requirements to further support an invoicing request.
+ Monitor billing activities to identify and resolve errors or rejections
+ Ensure all billing documents stamp correctly in the different LAM fiscal platforms
+ Understand and consistently apply fiscal policies and business practices related to all billing documents (this can include invoices, credit notes, amortizations, etc.)
+ Receive, review and clarify disputes related to invoicing discrepancies
+ Investigate and resolve complex billing inquiries from internal or external customers
+ Cooperate with different areas to ensure billing accuracy
+ Collect and save needed information and documentation to ensure compliance with record retention procedures
+ Identify and communicate potential risks of compliance, critical issues or any other fiscal or commercial threat
+ Complete all certifications and training required for the successful performance of the role
+ Facilitate information requested during internal and external auditing processes
+ Perform other duties as required
**Who you are:**
You are a professional who follow through on commitments, You build partnership allowing others across the organization to achieve shared objectives. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You use systems and technology to stay on track. You reflect on activities and the impact it has on others.
**For this role, you will need:**
+ 2-4 year graduate from university of Accounting, Business Management or Finance
+ Highschool Diploma is required
+ English Level B2
+ Portuguese B2
+ Has 3+ years of experience on the following roles: Billing / Accounts Receivable, Customer Service, planning, project management, Share Services
+ Solid keyboard skills and strong proficiency for using Windows & MS Office applications is a must
+ Willing to work on Flexible shift schedule based on business unit needs.
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Accessibility Assistance or Accommodation**
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .
**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** : 25023947
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
**In this role, your responsibilities will be**
+ Manage end-to-end invoice execution assuring timely and accurate invoicing
+ Provide appropriate guidance and directions based on people's capabilities regarding billing activities.
+ Set team's objectives to align with broader organizational goals
+ Develop and maintain billing processes and procedures
+ Prepare and present regular billing reports to senior management
+ Create teams with appropriate and diverse mix of styles, perspectives and experiences
+ When required, generate invoices within established service level agreements
+ Scan and validate terms, conditions and fiscal requirements to further support an invoicing request.
+ Monitor billing activities to identify and resolve errors or rejections
+ Ensure all billing documents stamp correctly in the different LAM fiscal platforms
+ Understand and consistently apply fiscal policies and business practices related to all billing documents (this can include invoices, credit notes, amortizations, etc.)
+ Receive, review and clarify disputes related to invoicing discrepancies
+ Investigate and resolve complex billing inquiries from internal or external customers
+ Cooperate with different areas to ensure billing accuracy
+ Collect and save needed information and documentation to ensure compliance with record retention procedures
+ Identify and communicate potential risks of compliance, critical issues or any other fiscal or commercial threat
+ Complete all certifications and training required for the successful performance of the role
+ Facilitate information requested during internal and external auditing processes
+ Perform other duties as required
**Who you are:**
You are a professional who follow through on commitments, You build partnership allowing others across the organization to achieve shared objectives. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You use systems and technology to stay on track. You reflect on activities and the impact it has on others.
**For this role, you will need:**
+ 2-4 year graduate from university of Accounting, Business Management or Finance
+ Highschool Diploma is required
+ English Level B2
+ Portuguese B2
+ Has 3+ years of experience on the following roles: Billing / Accounts Receivable, Customer Service, planning, project management, Share Services
+ Solid keyboard skills and strong proficiency for using Windows & MS Office applications is a must
+ Willing to work on Flexible shift schedule based on business unit needs.
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Accessibility Assistance or Accommodation**
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .
**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** : 25023947
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Lo sentimos, este trabajo no está disponible en su región
0
P2p Team Lead
Heredia, Heredia
Brenntag
Hoy
Trabajo visto
Descripción Del Trabajo
**P2P TEAM LEAD**: Our team in **Heredia** currently has an opening for a **P2P Team Lead** <<>> **YOUR ROLE & RESPONSIBILITIES**: - Oversee and monitor the AP team to ensure timely delivery of AP processes and promote continuous improvements. Ensure adequate resourcing and resolution of any operational issues for smooth processing of activities. - Ensure timely processing of invoices as per KPI and in compliance with service levels, company policies, procedures and controls - Engage in collaboration with the business and stakeholders/ vendors to develop a professional relationship - Ensure monthly reporting process is managed effectively and that the outputs are shared with stakeholders - Lead continuous process improvement initiatives for increased efficiency and effectiveness - Resolve any operational issues which were escalated - Coach team members to improve skills and knowledge **YOUR PROFILE**: - Advanced knowledge/ use of ERP and office productivity tools (MS Office etc.) - Excellent leadership and management skills (e.g. planning, organization, direction of employees) - Good verbal and written communication skills in English & French - 4 - 8 years of AP work experience - 2 years of shared services experience - 2+ years of leadership experience or atleast 2+ years in AP seniority positions. **OUR OFFER**: <<>> **INTERESTED?**:
Lo sentimos, este trabajo no está disponible en su región
1
Meet Team Lead
San Jose, Heredia
Pfizer
Hoy
Trabajo visto
Descripción Del Trabajo
ROLE SUMMARY
The Meetings, External Engagements, & Travel (MEET) Team Lead position is responsible for processing and ensuring the compliance of US MEET transactions.
This Team Lead will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation. They will collaborate cross-functionally across the organization as needed.
This role will be based in Escazu, Costa Rica and manage 7-10 colleagues. The Team Lead will work with regional operations teams, sourcing teams, payment teams, and other Centers of Excellence as appropriate. This role will also promote the growth and development of their team, in coordination with their Operations Manager.
ROLE RESPONSIBILITIES
- Review assigned MEET transactions ensuring that they are compliant and properly documented according to MAPP policy and systems, Country Annex, Country Profile, and MEET Standards
- Closely monitor any Meeting Planning Agencies (MPAs) assigned to transaction, ensuring that the logistics actions for the events are completed in accordance with Service Level Agreements (SLAs) and to the quality expected from Pfizer
- Work with Legal and Local Compliance to get approvals for exceptions when needed
- Consult with MEET colleagues, business colleagues, healthcare professionals and external organizations to resolve any errors, issues, or rejections as needed
- Ensure that contracts and letters for MEET transactions are reviewed and signed appropriately
- Provide additional meeting oversight for key events, including Business Unit coordination, MPA oversight, walkthroughs, post-event feedback, venue selection, budget management, third party coordination, customer needs, and daily support
- Ensure audit support documentation is gathered appropriately
- Execute payment and/or confirm that consultant received proper payment
- Lead market touchpoints, support MEET Analysts on escalations
- Provide leadership on special assignments
- Demonstrate strong communication skills and relationship skills working with the commercial business
- Employ innovative approach to assisting in improving processes and ability to train and deploy changes
- Work with other MEET leaders regionally to ensure consistency and standardization
- Work closely with MEET Operations Leads and MAPP Lead on bringing efficiencies to how we work and ensuring compliance standards are met
- Support on training and documentation processes
- Lead market touchpoints, support MEET Analyst on escalations and Manager on special assignments.
- Partner with markets/regional process leads to understand additions/changes to local country annex requirements
- Support in hiring high-performing talent and developing strong future leaders
- Support with coaching and development for team members through structured process and tools including individual and talent development plans
- Create a team environment that drives high colleague engagement and adoption of making Pfizer an amazing place to work
- Deliver strong innovations and other peer-to-peer communities to share ideas that improve processes and working environment
BASIC QUALIFICATIONS
- Ability to manage a team
- Ability to create and deliver presentations to key upper management stakeholders
- Strong stakeholder management skills
- Good organizational skills to coordinate and manage multiple priorities
- Strong technical skills in managing transactions within a global system
- Strong customer service skills and mindset
- Ability to work independently
- Strong experience in controls environment
- Understanding of accounting terms and financial cycle
- Understanding of compliance/financial controls
- Ability to thrive in a dynamic and rapidly changing work environment
- High level of self-motivation, energy and flexibility
- Strong interpersonal and organizational skills
- Proficiency in PC skills (MS Excel, Word, PowerPoint) required
- SAP/Ariba experience preferred
- Strong written and verbal communication skills enabling effective communication with all levels of management
- Highly focused on customer service
- Project management & communications skills: ability to lead
- Minimum of bachelor’s degree in Business, Finance, or a related discipline
- Fluency in English is a must
PREFERRED QUALIFICATIONS
- Typical Years of Experience: 3+ years (1+ years with MBA/MS) of experience in management, compliance, and customer focused operations with significant volumes and risk (incl. audit and/or finance experience)
- 1-2 years of experience with MAPP transaction processing preferred
- Strong compliance experience and financial or audit controls background
- Leadership experience to train or develop others and bring innovative ideas to the team
- Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies
- Previous experience with pharmaceutical companies is preferred
- Experience with accounting or compliance/audit transactions, prefera
The Meetings, External Engagements, & Travel (MEET) Team Lead position is responsible for processing and ensuring the compliance of US MEET transactions.
This Team Lead will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation. They will collaborate cross-functionally across the organization as needed.
This role will be based in Escazu, Costa Rica and manage 7-10 colleagues. The Team Lead will work with regional operations teams, sourcing teams, payment teams, and other Centers of Excellence as appropriate. This role will also promote the growth and development of their team, in coordination with their Operations Manager.
ROLE RESPONSIBILITIES
- Review assigned MEET transactions ensuring that they are compliant and properly documented according to MAPP policy and systems, Country Annex, Country Profile, and MEET Standards
- Closely monitor any Meeting Planning Agencies (MPAs) assigned to transaction, ensuring that the logistics actions for the events are completed in accordance with Service Level Agreements (SLAs) and to the quality expected from Pfizer
- Work with Legal and Local Compliance to get approvals for exceptions when needed
- Consult with MEET colleagues, business colleagues, healthcare professionals and external organizations to resolve any errors, issues, or rejections as needed
- Ensure that contracts and letters for MEET transactions are reviewed and signed appropriately
- Provide additional meeting oversight for key events, including Business Unit coordination, MPA oversight, walkthroughs, post-event feedback, venue selection, budget management, third party coordination, customer needs, and daily support
- Ensure audit support documentation is gathered appropriately
- Execute payment and/or confirm that consultant received proper payment
- Lead market touchpoints, support MEET Analysts on escalations
- Provide leadership on special assignments
- Demonstrate strong communication skills and relationship skills working with the commercial business
- Employ innovative approach to assisting in improving processes and ability to train and deploy changes
- Work with other MEET leaders regionally to ensure consistency and standardization
- Work closely with MEET Operations Leads and MAPP Lead on bringing efficiencies to how we work and ensuring compliance standards are met
- Support on training and documentation processes
- Lead market touchpoints, support MEET Analyst on escalations and Manager on special assignments.
- Partner with markets/regional process leads to understand additions/changes to local country annex requirements
- Support in hiring high-performing talent and developing strong future leaders
- Support with coaching and development for team members through structured process and tools including individual and talent development plans
- Create a team environment that drives high colleague engagement and adoption of making Pfizer an amazing place to work
- Deliver strong innovations and other peer-to-peer communities to share ideas that improve processes and working environment
BASIC QUALIFICATIONS
- Ability to manage a team
- Ability to create and deliver presentations to key upper management stakeholders
- Strong stakeholder management skills
- Good organizational skills to coordinate and manage multiple priorities
- Strong technical skills in managing transactions within a global system
- Strong customer service skills and mindset
- Ability to work independently
- Strong experience in controls environment
- Understanding of accounting terms and financial cycle
- Understanding of compliance/financial controls
- Ability to thrive in a dynamic and rapidly changing work environment
- High level of self-motivation, energy and flexibility
- Strong interpersonal and organizational skills
- Proficiency in PC skills (MS Excel, Word, PowerPoint) required
- SAP/Ariba experience preferred
- Strong written and verbal communication skills enabling effective communication with all levels of management
- Highly focused on customer service
- Project management & communications skills: ability to lead
- Minimum of bachelor’s degree in Business, Finance, or a related discipline
- Fluency in English is a must
PREFERRED QUALIFICATIONS
- Typical Years of Experience: 3+ years (1+ years with MBA/MS) of experience in management, compliance, and customer focused operations with significant volumes and risk (incl. audit and/or finance experience)
- 1-2 years of experience with MAPP transaction processing preferred
- Strong compliance experience and financial or audit controls background
- Leadership experience to train or develop others and bring innovative ideas to the team
- Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies
- Previous experience with pharmaceutical companies is preferred
- Experience with accounting or compliance/audit transactions, prefera
Lo sentimos, este trabajo no está disponible en su región
2
Regulatory Compliance Team Lead
Emerson
Publicado hace 12 días
Trabajo visto
Descripción Del Trabajo
Regulatory Compliance Team Lead will work for the Regulatory Compliance Shared Services, supporting the Regulatory Compliance Manager in managing the team and conducting Trade Compliance Tasks on behalf of Automation Solutions and Commercial and Residential Business Units located in North America
Regulatory Compliance Team Lead plays a key role supervising Regulatory Compliance personnel to ensure that customer's expectations are being met. Regulatory Compliance Team Lead also supports other activities such as (but not limited to):
+ Implement, development and maintenance of Regulatory Compliance tasks.
+ Development and maintenance of procedures.
+ Resolve customers and team escalations
+ Development and maintenance of metrics and reports.
+ Build effective teams
Regulatory Compliance Lead interacts with the Regulatory Compliance Shared Services Team, the Regulatory Compliance Shared Services Manager, Regulatory Compliance Directors, Regulatory Compliance and Logistics Specialist and Managers located in North America, brokers and freight forwarders if required.
**In This Role, Your Responsibilities Will Be:**
+ Work 50% of the time on specific Regulatory Compliance activities for at least one Business Unit.
+ Support and assist in promotion of Regulatory Compliance Shared Services.
+ Work with the Regulatory Compliance Shared Services Managers to identify customers' needs and expectations; implement adjustments if required to meet customers' changing demands.
+ Support the Regulatory Compliance Shared Services Manager to manage the Regulatory Compliance Shared Services Team
+ Manage Regulatory Compliance personnel, to ensure that customers' expectations are being met, in terms of results and resource utilization.
+ Assign and measure Internal Key Performance Indicators to evaluate Tactical teams' performance.
+ Develop and implement new processes to provide specific services to Emerson Business Units
+ Worldwide support on ongoing Regulatory Compliance activities and projects for specific Business Units
+ Support Regulatory Compliance Shared Services Manager with Team's workload, performance, training, attrition, engagement, and career path.
+ Build effective teams by hiring diverse talent, setting clear expectations & objectives, and supporting the environment for open communication & collaboration
+ Actively participate on Regulatory Compliance Initiatives
+ Optimizes work process
+ Ensure that processes are correctly performed, in a timely manner.
+ Support team members with queries.
+ Support Regulatory Compliance Shared Services Manager with recurrent one on ones and annual performance evaluation.
**Who You Are:**
**For This Role, You Will Need:**
+ Bachelor's Degree in Administration or Commerce related career and enrolled in a Major Degree
+ Outstanding verbal and written communication skills in English(B2+); Portuguese is a plus
+ Advance knowledge of Microsoft Office, (Word, PowerPoint and Excel) is required.
+ Knowledge in Regulatory Compliance Tools such as Tradesphere, Trade Import, RPS on Demand, Archer, Oracle
+ Advanced knowledge in Regulatory Compliance requirements (Self-Assessment), including General Compliance, Import and Export Compliance and Supply Chain Security.
+ Knowledge in 6 screening elements, knowledge in Logistics and Customs terms, Knowledge in United States and Canada Customs legislation, INCOTERMS, and Import & Export classification.
+ Visa B1/B2 is a plus
+ Experience in Power BI is a plus
+ Three to five years of experience working with Regulatory Compliance / Customs environment
+ Demonstrated customer service orientation.
+ Demonstrated ability to supervise, train, to work with and develop direct reports to complete tasks and assignments.
+ Demonstrated experience in onboarding, developing, implementing, and reviewing processes and procedures.
+ Demonstrated ability to work with numbers and names at a high level of accuracy and with a level of attention to detail that enables you to catch potential errors and to ask questions to ensure mistakes are caught and corrected.
+ Demonstrated experience in communicating and presenting results to the Management team.
+ This position requires to travel at least 10% of the time
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.
**Requisition ID** : 25024387
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Regulatory Compliance Team Lead plays a key role supervising Regulatory Compliance personnel to ensure that customer's expectations are being met. Regulatory Compliance Team Lead also supports other activities such as (but not limited to):
+ Implement, development and maintenance of Regulatory Compliance tasks.
+ Development and maintenance of procedures.
+ Resolve customers and team escalations
+ Development and maintenance of metrics and reports.
+ Build effective teams
Regulatory Compliance Lead interacts with the Regulatory Compliance Shared Services Team, the Regulatory Compliance Shared Services Manager, Regulatory Compliance Directors, Regulatory Compliance and Logistics Specialist and Managers located in North America, brokers and freight forwarders if required.
**In This Role, Your Responsibilities Will Be:**
+ Work 50% of the time on specific Regulatory Compliance activities for at least one Business Unit.
+ Support and assist in promotion of Regulatory Compliance Shared Services.
+ Work with the Regulatory Compliance Shared Services Managers to identify customers' needs and expectations; implement adjustments if required to meet customers' changing demands.
+ Support the Regulatory Compliance Shared Services Manager to manage the Regulatory Compliance Shared Services Team
+ Manage Regulatory Compliance personnel, to ensure that customers' expectations are being met, in terms of results and resource utilization.
+ Assign and measure Internal Key Performance Indicators to evaluate Tactical teams' performance.
+ Develop and implement new processes to provide specific services to Emerson Business Units
+ Worldwide support on ongoing Regulatory Compliance activities and projects for specific Business Units
+ Support Regulatory Compliance Shared Services Manager with Team's workload, performance, training, attrition, engagement, and career path.
+ Build effective teams by hiring diverse talent, setting clear expectations & objectives, and supporting the environment for open communication & collaboration
+ Actively participate on Regulatory Compliance Initiatives
+ Optimizes work process
+ Ensure that processes are correctly performed, in a timely manner.
+ Support team members with queries.
+ Support Regulatory Compliance Shared Services Manager with recurrent one on ones and annual performance evaluation.
**Who You Are:**
**For This Role, You Will Need:**
+ Bachelor's Degree in Administration or Commerce related career and enrolled in a Major Degree
+ Outstanding verbal and written communication skills in English(B2+); Portuguese is a plus
+ Advance knowledge of Microsoft Office, (Word, PowerPoint and Excel) is required.
+ Knowledge in Regulatory Compliance Tools such as Tradesphere, Trade Import, RPS on Demand, Archer, Oracle
+ Advanced knowledge in Regulatory Compliance requirements (Self-Assessment), including General Compliance, Import and Export Compliance and Supply Chain Security.
+ Knowledge in 6 screening elements, knowledge in Logistics and Customs terms, Knowledge in United States and Canada Customs legislation, INCOTERMS, and Import & Export classification.
+ Visa B1/B2 is a plus
+ Experience in Power BI is a plus
+ Three to five years of experience working with Regulatory Compliance / Customs environment
+ Demonstrated customer service orientation.
+ Demonstrated ability to supervise, train, to work with and develop direct reports to complete tasks and assignments.
+ Demonstrated experience in onboarding, developing, implementing, and reviewing processes and procedures.
+ Demonstrated ability to work with numbers and names at a high level of accuracy and with a level of attention to detail that enables you to catch potential errors and to ask questions to ensure mistakes are caught and corrected.
+ Demonstrated experience in communicating and presenting results to the Management team.
+ This position requires to travel at least 10% of the time
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.
**Requisition ID** : 25024387
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Lo sentimos, este trabajo no está disponible en su región
3
Insurance Verification Team Lead
Heredia, Heredia
Auxis
Hoy
Trabajo visto
Descripción Del Trabajo
Job Summary:
The Insurance Verification Team Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls; and provides support, direction, monitoring, and coaching to the assigned agents in all areas of job performance, including consumer contact processing, problem resolution, and work planning. Besides, the Customer Service Lead will work with the Customer Service Supervisor to monitor overall team performance, including achieving target transactional volume and quality measures, following the contractual and operational standards of the account. The Lead will work with the Supervisor to establish and monitor workflow efficiencies, daily work volumes and work schedules to ensure that the company's customer service goals are met. In this capacity, the Customer Service Lead will also be directly involved in supporting customer calls and related transactional activity.
**Responsibilities**:
- The Insurance Verification Team Lead plays a critical role in managing the daily operation of a local team of 10+ professionals servicing U.S. based clients.
- Manages team productivity and utilization-focused on Client-Specific KPIs and Goals set by AUXIS Management.
- Designs and implements process improvements.
- Support the administration of management tasks associated with payroll, separations, Leaves of Absence (LOA), Short Term Disability (STD), and on-boarding of new hires.
- Monitor overall team workload and reallocate/delegate tasks as necessary to ensure optimal team efficiency.
- Build morale, establish an atmosphere of team camaraderie, and promote a common team identity.
- Conduct weekly team meetings to discuss and identify issues of interest and concern, as well as weekly 1:1 check-ins with each team member.
- Communicate and enforce local office policies, including time tracking requirements.
- Assign mentors to new hires and monitor the progress of both mentors and mentees.
- Creates and distributes Daily Status report.
- Responsible for performing Quality evaluations per agent. (5 calls per month).
- Assess team talent, identifying stronger and weaker performers. Creates PIPs and defines supportive actions on low performers.
Skills and Experience:
- English - Spanish Language (Oral and writing 90 % or higher), (C1 or above).
- The resource will adjust its schedule based on the account needs.
- High School Diploma.
- Previous experience leading teams/personnel.
- One year of work-related experience required.
- Leadership courses and workshops will be considered an asset.
- Possess strong leadership skills, including the ability to influence others, develop team members and manage conflict.
- Proven ability to effectively lead through change.
- Effective oral and written communication skills.
- Demonstrated ability to link specific activities to desired results.
- Proven interpersonal skills are necessary to interact effectively with customers and employees of all levels within the organization.
- Ability to use appropriate analysis, judgment and logic when solving problems and making decisions.
About Auxis:
Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.
- Benefits_
- Health benefits including medical, vision, and dental.
- Transportation subsidy
- Asociacion Solidarista
- Training and development programs
- Employee recognition program
- Paid time off and family-paid leave
- Paid day off for your birthday!
The Insurance Verification Team Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls; and provides support, direction, monitoring, and coaching to the assigned agents in all areas of job performance, including consumer contact processing, problem resolution, and work planning. Besides, the Customer Service Lead will work with the Customer Service Supervisor to monitor overall team performance, including achieving target transactional volume and quality measures, following the contractual and operational standards of the account. The Lead will work with the Supervisor to establish and monitor workflow efficiencies, daily work volumes and work schedules to ensure that the company's customer service goals are met. In this capacity, the Customer Service Lead will also be directly involved in supporting customer calls and related transactional activity.
**Responsibilities**:
- The Insurance Verification Team Lead plays a critical role in managing the daily operation of a local team of 10+ professionals servicing U.S. based clients.
- Manages team productivity and utilization-focused on Client-Specific KPIs and Goals set by AUXIS Management.
- Designs and implements process improvements.
- Support the administration of management tasks associated with payroll, separations, Leaves of Absence (LOA), Short Term Disability (STD), and on-boarding of new hires.
- Monitor overall team workload and reallocate/delegate tasks as necessary to ensure optimal team efficiency.
- Build morale, establish an atmosphere of team camaraderie, and promote a common team identity.
- Conduct weekly team meetings to discuss and identify issues of interest and concern, as well as weekly 1:1 check-ins with each team member.
- Communicate and enforce local office policies, including time tracking requirements.
- Assign mentors to new hires and monitor the progress of both mentors and mentees.
- Creates and distributes Daily Status report.
- Responsible for performing Quality evaluations per agent. (5 calls per month).
- Assess team talent, identifying stronger and weaker performers. Creates PIPs and defines supportive actions on low performers.
Skills and Experience:
- English - Spanish Language (Oral and writing 90 % or higher), (C1 or above).
- The resource will adjust its schedule based on the account needs.
- High School Diploma.
- Previous experience leading teams/personnel.
- One year of work-related experience required.
- Leadership courses and workshops will be considered an asset.
- Possess strong leadership skills, including the ability to influence others, develop team members and manage conflict.
- Proven ability to effectively lead through change.
- Effective oral and written communication skills.
- Demonstrated ability to link specific activities to desired results.
- Proven interpersonal skills are necessary to interact effectively with customers and employees of all levels within the organization.
- Ability to use appropriate analysis, judgment and logic when solving problems and making decisions.
About Auxis:
Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.
- Benefits_
- Health benefits including medical, vision, and dental.
- Transportation subsidy
- Asociacion Solidarista
- Training and development programs
- Employee recognition program
- Paid time off and family-paid leave
- Paid day off for your birthday!
Lo sentimos, este trabajo no está disponible en su región
4
Supervisor administrativo
San José, San José
Administración Condominios
Publicado hace 25 días
Trabajo visto
Descripción Del Trabajo
Supervisión y administración de condominio
Personal a Cargo br>Contar con vehículo propio br>Disponibilidad de traslado dentro del GAM
Buenas presentación personal br>Buen Servicio al cliente
Puntualidad
Conocimientos previos en administración
Personal a Cargo br>Contar con vehículo propio br>Disponibilidad de traslado dentro del GAM
Buenas presentación personal br>Buen Servicio al cliente
Puntualidad
Conocimientos previos en administración
Lo sentimos, este trabajo no está disponible en su región
5
Spa Supervisor
Hilton
Hoy
Trabajo visto
Descripción Del Trabajo
A Spa Supervisor is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience while achieving sales revenue targets.
**What will I be doing?**
As a Spa Supervisor, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. A Spa Supervisor will also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
+ Ensure client experience is proficient including bookings, payments, and consultation cards
+ Interact and communicate effectively with clients, members, team members, guests, and management team
+ Ensure team works to meeting department sales targets and ensure that sales are recorded accurately
+ Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
+ Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
+ Comply with hotel security, fire, and health and safety regulations
**What are we looking for?**
A Spa Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Experience working in the spa industry
+ Relevant qualifications for the role
+ Positive attitude
+ Good communication skills
+ Committed to delivering a high level of customer service
+ Excellent grooming standards
+ Flexibility to respond to a range of different work situations
+ Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Passion for customer service
+ Relevant qualifications
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Spa, Health Club, Recreation_
**Title:** _Spa Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0BS8G_
**EOE/AA/Disabled/Veterans**
**What will I be doing?**
As a Spa Supervisor, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. A Spa Supervisor will also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
+ Ensure client experience is proficient including bookings, payments, and consultation cards
+ Interact and communicate effectively with clients, members, team members, guests, and management team
+ Ensure team works to meeting department sales targets and ensure that sales are recorded accurately
+ Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
+ Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
+ Comply with hotel security, fire, and health and safety regulations
**What are we looking for?**
A Spa Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Experience working in the spa industry
+ Relevant qualifications for the role
+ Positive attitude
+ Good communication skills
+ Committed to delivering a high level of customer service
+ Excellent grooming standards
+ Flexibility to respond to a range of different work situations
+ Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Passion for customer service
+ Relevant qualifications
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Spa, Health Club, Recreation_
**Title:** _Spa Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0BS8G_
**EOE/AA/Disabled/Veterans**
Lo sentimos, este trabajo no está disponible en su región
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6
Supervisor-Engineering
San Jose, Heredia
Marriott
Publicado hace 6 días
Trabajo visto
Descripción Del Trabajo
**Additional Information** Supervisor de Ingeniería y Mantenimiento
**Job Number** 25134395
**Job Category** Engineering & Facilities
**Location** Courtyard San Jose Escazu, Calle Marginal Norte, Plaza Itskatzu, San Jose, Costa Rica, Costa Rica, 10203VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves. Order, mark, and stock parts and supplies as needed. Maintain inventory and purchase orders log. Inspect tools, equipment, or machines. Enter and locate work-related information using computers. Operate power lift. Complete the life safety checklist, including the fire-pump run test and generator run test. Inspect fire sprinkler valves and alarm systems. Assist in development of disaster response protocols. Respond and attend to guest, associates and all others repair requests as they need. Support maintenance team in normal operation as they need.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and assist individuals with disabilities. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Speak with others using clear and professional language. Visually inspect tools, equipment, or machines. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight. Stand, sit, or walk for an extended period of time. Move up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 2 years of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number** 25134395
**Job Category** Engineering & Facilities
**Location** Courtyard San Jose Escazu, Calle Marginal Norte, Plaza Itskatzu, San Jose, Costa Rica, Costa Rica, 10203VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves. Order, mark, and stock parts and supplies as needed. Maintain inventory and purchase orders log. Inspect tools, equipment, or machines. Enter and locate work-related information using computers. Operate power lift. Complete the life safety checklist, including the fire-pump run test and generator run test. Inspect fire sprinkler valves and alarm systems. Assist in development of disaster response protocols. Respond and attend to guest, associates and all others repair requests as they need. Support maintenance team in normal operation as they need.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and assist individuals with disabilities. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Speak with others using clear and professional language. Visually inspect tools, equipment, or machines. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight. Stand, sit, or walk for an extended period of time. Move up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 2 years of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Lo sentimos, este trabajo no está disponible en su región
7
Spa Supervisor
Liberia, Guanacaste
Marriott
Publicado hace 6 días
Trabajo visto
Descripción Del Trabajo
**Additional Information**
**Job Number** 25125312
**Job Category** Spa
**Location** Nekajui a Ritz-Carlton Reserve, End of the 253 National Route Peninsula Papagayo, Liberia, Guanacaste, Costa Rica, 50104VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs.
Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number** 25125312
**Job Category** Spa
**Location** Nekajui a Ritz-Carlton Reserve, End of the 253 National Route Peninsula Papagayo, Liberia, Guanacaste, Costa Rica, 50104VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs.
Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Lo sentimos, este trabajo no está disponible en su región
8
Supervisor-Kitchen
San Jose, Heredia
Marriott
Publicado hace 6 días
Trabajo visto
Descripción Del Trabajo
**Additional Information**
**Job Number** 25130513
**Job Category** Food and Beverage & Culinary
**Location** Residence Inn San Jose Escazu, Ave. Escazu Complex Prospero Fernandez Hwy, San Jose, Costa Rica, Costa Rica, 10203VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Supervise and coordinate activities of cooks and workers. Determine how food should be presented and create decorative food displays. Ensure proper portion, arrangement, and food garnish to be served. Monitor the quantity of food that is prepared. Inform Food & Beverage service staff of menu specials and out of stock menu items. Prepare special meals or substitute items. Assist cooks and kitchen staff with various tasks. Provide cooks with needed items. Monitor stock of kitchen supplies and food. Maintain kitchen logs for food safety program and food products. Ensure the quality of the food items and notify manager if a product does not meet specifications.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Address guests' service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: 4 to 6 years of related work experience.
Supervisory Experience: At least 2 years of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number** 25130513
**Job Category** Food and Beverage & Culinary
**Location** Residence Inn San Jose Escazu, Ave. Escazu Complex Prospero Fernandez Hwy, San Jose, Costa Rica, Costa Rica, 10203VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Supervise and coordinate activities of cooks and workers. Determine how food should be presented and create decorative food displays. Ensure proper portion, arrangement, and food garnish to be served. Monitor the quantity of food that is prepared. Inform Food & Beverage service staff of menu specials and out of stock menu items. Prepare special meals or substitute items. Assist cooks and kitchen staff with various tasks. Provide cooks with needed items. Monitor stock of kitchen supplies and food. Maintain kitchen logs for food safety program and food products. Ensure the quality of the food items and notify manager if a product does not meet specifications.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Address guests' service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: 4 to 6 years of related work experience.
Supervisory Experience: At least 2 years of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Lo sentimos, este trabajo no está disponible en su región
9