Call Center Agent
Alajuela, Alajuela
Abbott
Publicado hace 23 días
Trabajo visto
Descripción Del Trabajo
**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of .
+ Transportation, cafeteria, health insurance, Association, EAP program.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works in Aerocentro, Alajuela location in the Division of CRM, Cardiac Rhythm Technologies.
As Telecommunication Specialist I, you'll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.
**What You'll Do**
+ Answers calls from hospital's staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
+ Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
+ Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
+ Perform outbound calls to Sales Representatives to confirm receipt of case information
+ Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate
**Shift Adm (Monday to Friday from 9am to 6pm)**
**Experience and required qualifications**
+ High School Bachelor Degree
+ One year of experience in a customer service, product support, IT, telecommunications, or related role.
+ Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
+ Fully Bilingual (English and Spanish)
**Preferred Qualifications**
+ Experience in the biotech, bio-instruments or medical devices industries
+ Experience working in a broader enterprise/cross-division business unit model preferred.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of .
+ Transportation, cafeteria, health insurance, Association, EAP program.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works in Aerocentro, Alajuela location in the Division of CRM, Cardiac Rhythm Technologies.
As Telecommunication Specialist I, you'll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.
**What You'll Do**
+ Answers calls from hospital's staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
+ Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
+ Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
+ Perform outbound calls to Sales Representatives to confirm receipt of case information
+ Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate
**Shift Adm (Monday to Friday from 9am to 6pm)**
**Experience and required qualifications**
+ High School Bachelor Degree
+ One year of experience in a customer service, product support, IT, telecommunications, or related role.
+ Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
+ Fully Bilingual (English and Spanish)
**Preferred Qualifications**
+ Experience in the biotech, bio-instruments or medical devices industries
+ Experience working in a broader enterprise/cross-division business unit model preferred.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Lo sentimos, este trabajo no está disponible en su región
0
Call Center Agent (Costa Rica)
20101 Alajuela, Alajuela
24 Hours Group
Publicado hace 466 días
Trabajo visto
Descripción Del Trabajo
This is a remote position.
The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. DUTIES AND RESPONSIBILITIES: 1. Responsible for managing a whole lot of incoming and outgoing calls in the operations. 2. Identify the needs of client and find solution to it. 3. Answering inbound calls, converting them to leads, and later to towing jobs. WORKING CONDITIONS: 1. Remote 2. Shift-based — in a Call Center that works 24/7. 3. Pacific Time Zone RequirementsRequirements TECHNICAL & PHYSICAL REQUIREMENTS: 1. High speed and stable internet connection 2. A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM) Note: This is an important requirement, if you don't have the minimum requirements. Sorry, but you won't be able to proceed with your application . 3. Super important — a quiet place to work, without any background noises 4. Power back up and internet back up is a MUST.
Lo sentimos, este trabajo no está disponible en su región
1
Call Center Agent (Costa Rica)
20104 San Antonio, Alajuela
24 Hours Group
Publicado hace 577 días
Trabajo visto
Descripción Del Trabajo
This is a remote position.
The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. DUTIES AND RESPONSIBILITIES: 1. Responsible for managing a whole lot of incoming and outgoing calls in the operations. 2. Identify the needs of client and find solution to it. 3. Answering inbound calls, converting them to leads, and later to towing jobs. WORKING CONDITIONS: 1. Remote 2. Shift-based — in a Call Center that works 24/7. 3. Pacific Time Zone RequirementsRequirements TECHNICAL & PHYSICAL REQUIREMENTS: 1. High speed and stable internet connection 2. A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM) Note: This is an important requirement, if you don't have the minimum requirements. Sorry, but you won't be able to proceed with your application . 3. Super important — a quiet place to work, without any background noises 4. Power back up and internet back up is a MUST.
Lo sentimos, este trabajo no está disponible en su región
2
Agente de Ventas Call Center
Alajuela, Alajuela
Economy Rent a Car
Publicado hace 23 días
Trabajo visto
Descripción Del Trabajo
Empresa costarricense multinacional anda en búsqueda de Agente de Ventas Call Center con las siguientes aptitudes.
Responsabilidades:
Encargado/a de formalizar reservaciones con los clientes y brindar información al cliente con respecto a los precios, productos adicionales, y términos y condiciones del alquiler de los vehículos, en los diferentes países en los que tenemos sucursales.
Atender a los clientes vía telefónica y/o mensajería para cotizaciones de tarifas, preguntas generales, extensiones y asistencias; brindando excelencia en la atención al cliente.
Dar seguimiento a las asistencias y apoyo en la resolución de problemas con el cliente, entre sucursales y encargados.
Ofrecer asistencia adicional al cliente sobre direcciones, mapas, información del área local e información del servicio, de manera precisa y apropiada.
Generación de reportes.
Requisitos:
• Licencia B1. Certificación al día
• Nivel avanzado del Inglés.
• Bachillerato.
• Buena comunicación oral.
• Excelente servicio al cliente.
• Buena presentación.
• Disponibilidad para trabajar en horarios rotativos.
Nivel académico/experiencia:
Se prefiere con estudios universitarios en turismo, economía, administración de empresas o un campo relacionado.
Preferible con 2 años de experiencia en servicio al cliente o ventas.
Responsabilidades:
Encargado/a de formalizar reservaciones con los clientes y brindar información al cliente con respecto a los precios, productos adicionales, y términos y condiciones del alquiler de los vehículos, en los diferentes países en los que tenemos sucursales.
Atender a los clientes vía telefónica y/o mensajería para cotizaciones de tarifas, preguntas generales, extensiones y asistencias; brindando excelencia en la atención al cliente.
Dar seguimiento a las asistencias y apoyo en la resolución de problemas con el cliente, entre sucursales y encargados.
Ofrecer asistencia adicional al cliente sobre direcciones, mapas, información del área local e información del servicio, de manera precisa y apropiada.
Generación de reportes.
Requisitos:
• Licencia B1. Certificación al día
• Nivel avanzado del Inglés.
• Bachillerato.
• Buena comunicación oral.
• Excelente servicio al cliente.
• Buena presentación.
• Disponibilidad para trabajar en horarios rotativos.
Nivel académico/experiencia:
Se prefiere con estudios universitarios en turismo, economía, administración de empresas o un campo relacionado.
Preferible con 2 años de experiencia en servicio al cliente o ventas.
Lo sentimos, este trabajo no está disponible en su región
3
Customer Service Specialist
Alajuela, Alajuela
₡1800000 - ₡2500000 Y
Biomerics
Hoy
Trabajo visto
Descripción Del Trabajo
Responsabilidades:
- Ordenes de Compras: Revisar, verificar y en caso necesario, procesar el ingreso de órdenes de compra, así como de producto de clientes en el sistema de la empresa. Generar confirmaciones de dichas órdenes y asegurar el envío de las mismas al cliente.
- Contratos y Acuerdos: Ingresar los contratos de clientes y acuerdos de confidencialidad en las carpetas asignadas.
- Quejas y notificaciones: Apoyar, documentar y dar seguimiento a quejas. Establecer la comunicación con el cliente según se requiera, así como la comunicación interna para la resolución de la queja o notificación y confirmar el avance de las investigaciones.
- Comunicación con el Cliente: Atender de manera pronta y oportuna consultas de clientes actuales, así como canalizarlas y resolverlas con el departamento correspondiente dentro de la empresa (notificación de cambios, inventario de materiales, entrega de producto, solución de conflictos, entre otras).
- Visitas de Clientes Actuales y Potenciales: Apoyar en la atención de visitas a la empresa, asegurando que se cumplan los procedimientos establecidos y políticas de la empresa.
- Cumplimiento de Políticas: Velar y cumplir con las políticas establecidas de la empresa y del departamento siguiendo requisitos regulatorios y de los clientes, así como los estándares de la industria.
- Documentación: Brindar soporte en la ejecución, revisión y análisis de reportes y registro de documentos relacionados a Servicio al Cliente.
- Eventos: Brindar soporte al departamento en la coordinación de participación en eventos y actividades promocionales dentro o fuera del país, según sea necesario.
CONOCIMIENTOS, DESTREZASY COMPETENCIAS:
- Bilingüe B2+.
- Conocimiento de la Industria Medicay Estándares ISO.*
GRADO ACADÉMICO, ENTRENAMIENTO Y EXPERIENCIA:
- Estudiante universitario con carrera afín avanzada o profesional con título universitario en Administración, Ingeniería Industrial, o carrera a fín.
- Experiencia en
machine shops
.
Lo sentimos, este trabajo no está disponible en su región
4
Customer Service Supervisor
Grecia, Alajuela
₡30000 - ₡60000 Y
Evolution Free Zone
Hoy
Trabajo visto
Descripción Del Trabajo
Description:
Our client Trelleborg is looking for Customer Service Supervisor to lead our team of Customer Success Advocates and Customer Service Representatives. This position is responsible for managing the daily operations of the department, ensuring accuracy, efficiency, and adherence to established service standards.
Main responsibilities:
- Supervise and guide the Customer Service team, providing direction and performance management.
- Ensure the accuracy and compliance of contract review and order entry processes.
- Manage order changes, expedites, and escalation of customer issues.
- Oversee complaint resolution and Return Merchandise Authorization (RMA) handling.
- Maintain effective communication with customers through professional, timely responses.
- Develop and implement standard operating procedures to support service excellence.
- Monitor key performance indicators and prepare operational reports.
- Train and mentor team members to promote skill development and consistency.
- Partner with cross-functional leaders to identify opportunities for process improvement.
Requirements:
- Bachelor's degree in Business Administration, Management, or a related discipline.
- Proven experience in a customer service leadership role. (preferably in the medical industry)
- Strong leadership, organizational, and communication skills.
- Proficiency in Microsoft Office Suite; experience with Oracle JDE, SAP, or similar systems is preferred.
- Fluency in English, both written and verbal.
Join a company committed to excellence and innovation Apply now to be part of this exciting journey.
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