163 Ofertas de Sykes en Costa Rica
Help Desk IT Site Support Engineer Ii
Hoy
Trabajo visto
Descripción Del Trabajo
When you are part of the team at Thermo Fisher Scientific, you will do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact, and you will be supported in achieving your career goals.
**Position Description**
**Qualifications**
- BA degree OR equivalent combination of education and experience
- Bachelor's degree in computer science or a related field
- 2+ years of experience in technical support or a similar role
- Proficiency in Windows and Mac operating systems
**Roles & Responsibilities**
- Fix and diagnose hardware, software, and network systems issues
- Identify and increase critical issues to senior technical staff as needed
- Maintain accurate and detailed records of all technical issues and resolutions
- Enforce to standard procedures, follow detailed processes, and identify and bring up inconsistencies with standard operating procedures, and knowledge articles
- Follow up with clients to ensure their issues are resolved to their happiness
- Stay up to date with the latest technology trends and advancements in the industry
- Collaborate with team members to develop and implement new technical solutions and process improvements
- Deliver training and support to clients on new technology systems as needed
- Attend meetings and training sessions to know the latest with organizational changes and updates
**Minimum Requirements**
- Knowledge of networking, VPN (Virtual Private Network), and remote access tools
- Excellent problem-solving and analytical skills
- Ability to make decisions within defined criteria
- Strong verbal and written communication skills
- Ability to work independently and multi-functionally with team members - Strong time management and organizational skills
- Ability to adapt to changing technology and client needs - Good attention to detail and accuracy
- Ability to work with partner service providers to order equipment or additional services, dispatch vendor or in house field service, and provide a customer centric handoff to other service providers
- Prior experience with Service Now or a comparable SM (Service Management) Application
**Required & Technical Skills**
- Fix and support peripheral devices
- Software installation at PC level.
- Read, Write and Speak local language.
**Desired Skills**
- ITIL Certified
- A+ Certification
- Network+ Certification
- Certified Apple Support Technician
- Cisco CCNA Certification
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
**Accessibility/Disability Access
Call Center Agent

Publicado hace 4 días
Trabajo visto
Descripción Del Trabajo
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of .
+ Transportation, cafeteria, health insurance, Association, EAP program.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works in Aerocentro, Alajuela location in the Division of CRM, Cardiac Rhythm Technologies.
As Telecommunication Specialist I, you'll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.
**What You'll Do**
+ Answers calls from hospital's staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
+ Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
+ Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
+ Perform outbound calls to Sales Representatives to confirm receipt of case information
+ Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate
**Shift Adm (Monday to Friday from 9am to 6pm)**
**Experience and required qualifications**
+ High School Bachelor Degree
+ One year of experience in a customer service, product support, IT, telecommunications, or related role.
+ Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
+ Fully Bilingual (English and Spanish)
**Preferred Qualifications**
+ Experience in the biotech, bio-instruments or medical devices industries
+ Experience working in a broader enterprise/cross-division business unit model preferred.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Call Center Agent
Hoy
Trabajo visto
Descripción Del Trabajo
- Answers inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear note-taking; accurately and thoroughly reporting callers’ product experiences.
- Documents patient and clinic system complaints by preparing Field Contact Reports (FCR’s) and forwarding them to the Product Performance Group.
- Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate.
- Product support topics include website navigation, mobile device support, telecommunication connectivity, information, set-up, and troubleshooting for Abbott-proprietary remote care products.
- After-hours, “on call” support (rotating among other department employees), following outlined protocols to answer questions from, and troubleshoot with, customers and Abbott field personnel.
- Consistently meets department’s performance expectations - Proactively communicates to his/her supervisor about open cases and/or escalations to ensure priorities and exceptions are clearly set and solutions are in place.
- Adheres to Abbott company policies, operating procedures and work instructions, including time management, attendance, product experience reporting, and patient data privacy.
- Supports all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements.
- Maintains professional, positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors. Within the department, works with other employees to maintain adequate availability for customer support.
- Perform other related duties and responsibilities, on occasion, as assigned. Overtime may be required
**EDUCATION**
- High School Degree
**Experience/Background**:
- +1 Years
- Experience in a customer service, product support, IT, telecommunications, or related role.
- Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
- This position is office based
- Fully Bilingual (English and Spanish) / Required
- Experience in the biotech, bio-instruments or medical devices industriesExperience working in a broader enterprise/cross-division business unit model preferred.
**Administrative Shift**:
Customer Support Specialist
Hoy
Trabajo visto
Descripción Del Trabajo
**Competencies**:Identify and define problems, Active Listening, and Empathy
**Responsibilities**
- Provide accurate, valid, and complete information by using the right methods/tools
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide appropriate solutions and alternatives to customers
**Requirements**:
- Only on site
- English level B2- 85%
- Work experience +
- Typing 20WPM
- Effective communication
Tipo de puesto: Tiempo completo, Permanente
Salario: ₡450,000.00 - ₡500,000.00 al mes
Idioma:
- Inglés B2- 85%? (Obligatorio)
Remote Customer Support Agent
Hoy
Trabajo visto
Descripción Del Trabajo
Here’s a list of what we do on a daily basis:
Handle customer queries and issues as per our company policies
Liaise with other departments and third-party vendors to resolve issues
Contribute to the team’s KPIs with your personal performance
Have a great attitude
Be goal-oriented
Be empathetic
**Benefits**:
Paid training
Monthly bonuses
Work-from-home setup
Opportunities for growth & promotions
Schedule: 9-hour shifts (EST time zone)
Please note that for this position, you will be required to own a laptop/desktop minimum of an i3 processor with 8gb ram and have a stable, high-speed Internet connection.
The next step will be an interview with a senior member of our Customer Support team.
Thank you.
**Job Types**: Contract, Full-time
Pay: ₡700.00 - ₡800.00 per month
Remote Customer Support Agent
Hoy
Trabajo visto
Descripción Del Trabajo
Here’s a list of what we do on a daily basis:
Handle customer queries and issues as per our company policies
Liaise with other departments and third-party vendors to resolve issues
Contribute to the team’s KPIs with your personal performance
Have a great attitude
Be goal-oriented
Be empathetic
**Benefits**:
Paid training
Monthly bonuses
Work-from-home setup
Opportunities for growth & promotions
Schedule: 9-hour shifts (EST time zone)
Please note that for this position, you will be required to own a laptop/desktop minimum of an i3 processor with 8gb ram and have a stable, high-speed Internet connection.
The next step will be an interview with a senior member of our Customer Support team.
Thank you.
**Job Types**: Full-time, Contract
Pay: ₡700.00 - ₡730.00 per month
Call Center Agent (Afternoon Shifts)
Publicado hace 24 días
Trabajo visto
Descripción Del Trabajo
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
As a Call Center Agent, you will:
Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.
What You'll Do:
Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to customer’s account information.
Negotiate payment terms/arrangements if applicable.
Review account status/information thoroughly to understand the customer’s inquiry/need.
Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
Other duties as assigned
What We're Looking For:
Requirement
Full availability for afternoon and evening shifts, starting from 1:00 PM onwards.
Experience
Previous experience in Call Center is preferred but not required.
Education
Successful completion of high school education is preferred but not required.
Skills & Abilities:
Excellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing. Candidates should have a level of English proficiency equivalent to CEFR B2, or achieve a score of 85% or higher in an English proficiency test.
Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.
Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.
Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.
Adaptability: Able to adjust to new systems, processes, and customer needs.
Team Player: A collaborative spirit who enjoys working with others to achieve common goals.
Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.
Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.
Why Join Us?
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people’s lives!
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