339 Ofertas de Sykes en Costa Rica

Are you passionate about solving IT challenges and helping people get the most out of their technology?

We're looking for a
IT Help Desk Specialist
to strengthen our team and ensure smooth IT operations across the organization.

Your Mission

Provide
technical support.
You'll be responsible for solving incidents, improving process documentation, and ensuring the continuity of IT operations. This includes troubleshooting issues, assisting users with tools and systems, ensuring a seamless user experience, and driving continuous improvement initiatives.

What You'll Do

• Configure, maintain, and troubleshoot workstations, laptops, and peripherals in Windows environments.
• Manage user accounts, permissions, and access in
  Active Directory
  and
  Office 365
  .
• Provide support for email tools (OWA/Outlook) and Office 365 applications.
• Diagnose and resolve network issues for on-site and remote users.
• Support users with remote connectivity tools, including
  VPNs
  .
• Document incidents and solutions to expand the team's knowledge base.
• Monitor IT systems and apply corrective actions based on alerts before escalating.
• Manage account provisioning and deactivation for new hires and terminations.
• Stay updated with new technologies through continuous professional development.
• Identify recurring issues, detect patterns, and collaborate to optimize processes and develop preventive solutions.
• Perform other related IT support tasks as needed.

What We're Looking For

• 1+
  of experience in software and hardware support on
  Windows
  and
  Linux
  (Red Hat, CentOS, or similar distributions).
• 1+
  of experience managing IT inventory with
  Snipe-IT
  or similar tools.
• 1+
  diagnosing and repairing Windows and Linux equipment.
• 1+
  of experience managing
  Backups
  in Windows and Linux environments.
• 1+
  administering
  Office 365
  .
• 1+
  of experience in
  data backup and recovery
  on Windows and Linux platforms.

Key Soft Skills

We value adaptability, continuous learning, and a customer-focused mindset.

TransPerfect Connect is seeking an energetic individual to work full-time on-site as a Helpdesk Support Specialist. This position will provide on-site and remote technical support, with opportunities to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent communication skills, both written and oral, and contribute to a highly productive team environment.

Responsibilities include:

• Resolve Helpdesk tickets and provide on-site support daily
• Troubleshoot hardware, software, network issues and escalate complex issues to the appropriate teams
• Installing, configuring, support desktops, laptops, printers, and other peripheral
• Maintain and track inventories of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
• Create and maintain knowledge base documentation
• Provide on-call support as scheduled

Required Skills:

• Hardware: desktop, laptop
• OS: Windows 10 / 11, Mc OS
• Application: MS Office 365/2021/2013, SharePoint, OneDrive, Zoom, Duo, Slack, Team
• Tier 1 network support – TPC/IP, WiFi, DHCP, DNS, Cabling, etc.
• Basic Knowledge of supporting mobile devices and app
• Basic Knowledge of virus and malware removal techniques
• Attention to detail
• Ability to multitask in a dynamic, fast-paced environment
• Ability to work in a team-oriented, collaborative environment
• Communicate effectively both oral and in writing
• Exceptional customer service orientation
• The ability to lift up to 50 lbs

Education & Experience:

• Minimum of High School diploma, Associate or Bachelor's degree in Information technology or related field preferred
• 2+ years of IT replated work experience
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent field experience are a plus
• VOIP experience preferred

Join our innovative, achievement-driven culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine. Apply Now

Job Overview

*** Fluent spoken and written English is required ***

Provide technical installation, troubleshooting and support services remotely. Configure and troubleshoot computers and networking equipment including PCs, switches, wireless access points, etc. Configure and troubleshoot Windows clients. Provide excellent client service.

Success is dependent on the ability and desire to learn and deliver high quality technology support. A professional attitude and providing outstanding client service are critical.

Hours, M-F 8am - 5pm EST, scheduled 24x7 on-call shifts, occasional afterhours and weekend assignments

Essential Duties and Responsibilities

• Answer technical support phone calls, open support tickets and address client requests
• Maintain positive client communications
• Diagnose basic IT and computer systems issues; hardware, software, networking, server, VPN and operator problems
• Responsible for meeting client service SLA goals for service ticket processing
• Provide detailed status updates, and completion information to client using professional services application on client service requests
• Troubleshoot & research business applications, PC, server and network hardware errors
• Provide technical support both via phone and onsite service
• Install, remove, test and configure operating systems, software
• Provide user assistance as needed on operating systems, software and hardware usage and procedures
• Provide on-call emergency services after business hours, holiday and weekends as required
• Compile and maintain detailed documentation

Must have

• Excellent communication skills, fluent spoken and written English
• Microsoft Entra ID (Azure Active Directory) administration
• Basic TCP/IP network troubleshooting
• Windows networking (workgroups and domain)
• Windows 10 and 11 administration
• MS Office and M365 apps installation and troubleshooting
• Network equipment troubleshooting
• Anti-virus and anti-malware software
• VPN remote access configuration & troubleshooting
• Network printer troubleshooting
• Active Directory user management

Nice to have

• Windows Server including Active Directory and DNS
• Terminal Server
• Basic routing, VPN, switching
• Back-up software
• MS Open License installation
• M365 administration
• Technical certifications such as CompTIA, Microsoft
• VoIP
• Networking monitoring and bandwidth analysis

Non-Technical Skills & Experience

• Ability to work in a disciplined, focused manner when working outside of an office environment
• Exceptional customer service skills
• Exceptional attention to details
• High self-organization skills
• Ability to research and recommend new products

Other Requirements

• At least 2 years of relevant work experience
• Scheduled on-call shifts requiring 24x7 availability
• Excellent documentation skills for technical and non-technical audiences
• Obtain CompTIA A+ and Network+ certifications within 9 months of employment

Job Benefits

• Paid holidays
• Paid vacation
• Paid sick time
• Professional skill development
• Access to partner only self-study materials exclusively provided by leading IT vendors such as Microsoft, Cisco, Dell and more
• Being part of a technical team that help you grow your skills and knowledge
• Be part of a growing company and make an impact

Anyone who has worked as a field engineer, network engineer, IT Help Desk Support, Network Administrator, Cyber Security will translate to this.

Job Types: Full-time, Permanent

Pay Rate:

• $ USD Per Month depending on experience

Benefits:

• Work from home
• Paid vacation, holidays, sick time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay
• Quarterly bonus

Experience:

• relevant: 3 years (Required)

Language:

• fluent English (Required)

We're Hiring: Level 1 M&A Help Desk Technician

Are you passionate about IT support and eager to grow your technical skills?

At
Infotree Global Solutions
, we're looking for a
Level 1 M&A Help Desk Technician
to join our team. This role is key in supporting end users at newly acquired M&A locations, ensuring smooth onboarding, security compliance, and reliable help desk support.

Key Responsibilities:

• Provide
  Tier 1 IT support
  via phone and ticketing system
• Troubleshoot and escalate technical issues when necessary
• Assist with
  SOC tool onboarding
  (antivirus, vulnerability scanning, DNS controls, SIEM, web proxy solutions)
• Ensure
  patching and operating system compliance
  with tools like
  Microsoft Intune
  and
  Endpoint Central
• Document issues and create training materials for users and team members

What We're Looking For:

• 1+ year
  of help desk or IT support experience
• Proficiency in
  Windows systems
  and basic command-line tools (PowerShell, Bash)
• Knowledge of
  software deployment and patch management tools
• Strong communication and collaboration skills

Location: Hybrid

Interested? Send your CV to:

Be part of a global team driving technology integration and support excellence

Your work days are brighter here.

We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.

About the Team

Workday's Customer Support teams are driven by a passion for our products and the success of our customers' User experience. We're a diverse group of people, with an invaluable mix of experience and backgrounds, located in our amazing Pleasanton office

We promote Workday's core values, with 'Employees' being our first This is why we offer flexible work schedules, empower you to follow your desired career path to achieve professional and personal goals, encourage work-life balance and wellbeing, and are proud to champion equal opportunities for everyone.

We are looking for someone who has a creative approach and is eager to learn, support their colleagues, and have fun.

About the Role

The Workday Customer Support Team is passionate about Customer service, innovation and excellence. They are trusted advisers who investigate, diagnose and deliver time sensitive, business-critical solutions to our customers.

Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes. We are looking to hire for a Tuesday - Saturday schedule.

What would you do all day?

• Handle a queue of Payroll support cases, prioritizing issues based on severity and customer impact
• Work through exciting problems, motivate change and implement solutions
• Handle time critical issues
• Build solid relationships with our customers
• Collaborate with Product Managers, QA and Development to determine solutions or workarounds
• Balance ownership of existing case load while troubleshooting newly discovered issues
• Maintain your knowledge of new functionality and compliance changes
• Maintain certifications and training as required for the role
• Get involved with initiatives, councils and projects that inspire your passion in support
• Use your energy, drive and resourcefulness to encourage, mentor and coach others throughout the company
• Participate in rostered shifts as part of our 24/7 Global Support shifts (Support Around the World)

Key Responsibilities:

Understand and support our customers in the following areas:

• Country Specific Payroll (United States, United Kingdom, France, Canada, Australia)
• Payroll Integrations
• Payroll Processing, including on cycle, off cycle, and retroactive payments
• Payroll Accounting and Settlements
• Once fully trained, regular schedule will be Tuesday - Saturday, 8:00a.m. - 5:00p.m. Costa Rica time

About You

Basic Qualifications:

• 3+ years in one of the following: SaaS Enterprise software (eg. SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, Cornerstone or a similar application) in a support, implementation or consulting environment, experience with api client (SoapUI, Test Studio, and/or Postman/Bruno)
• Confident communicator (verbally and in writing), who collaborates with business users and peers at all levels and varying technical abilities
• Basic knowledge or previous experience with Object Oriented Programming languages (e.g. Java, C++, Python, C#, Ruby, PHP, TypeScript, Kotlin, Swift or similar)
• Ability to read and analyze log files
• Basic knowledge of SQL syntax to read existing scripts and queries.

Other Qualifications:

• Demonstrable ability to support or implement HCM, Workforce Management, Payroll or Higher Ed applications
• Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes
• Ability to collaborate with multiple partners across a diverse organization
• Demonstrate resilience when faced with tight resolution timeframes and conflicting/opposing priorities

• Manage incoming case queue(s), promptly prioritizing and resolving a wide range of education related inquiries. Resolutions may include in-depth analysis, troubleshooting, and working with other internal teams.

• Experience building internal and/or external facing documentation (KCS experience a plus)

• Previous experience with web service integrations that use SOAP, WSDL, XML is an advantage
• Previous experience performing in depth log analysis is an advantage
• Previous experience with health monitoring tools is an advantage
• Previous experience using and writing SQL basic queries is an advantage

This role operates in a flex model with at least 50% of time spent in office.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process

At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

Join a Team That's Passionate About Making Lives Better

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results

As a Call Center Agent, you will:

Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.

What You'll Do:

• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer's account information.
• Negotiate payment terms/arrangements if applicable.
• Review account status/information thoroughly to understand the customer's inquiry/need.
• Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
• Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
• Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
• Other duties as assigned

What We're Looking For:

Requirement

• Full availability for afternoon and evening shifts, starting from 1:00 PM onwards.

Experience

• Previous experience in Call Center is preferred but not required.

Education

• Successful completion of high school education is preferred but not required.

Skills & Abilities:

• Excellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing. Candidates should have a level of English proficiency equivalent to CEFR B2, or achieve a score of 85% or higher in an English proficiency test.
• Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.
• Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.
• Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.
• Adaptability: Able to adjust to new systems, processes, and customer needs.
• Team Player: A collaborative spirit who enjoys working with others to achieve common goals.
• Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.
• Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people's lives

Get to Know Us Better Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website –

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives

Join a Team That's Passionate About Making Lives Better

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where
fun meets results

As a Call Center Agent, you will:

Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.

What

You'll Do:

• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer's account information.
• Negotiate payment terms/arrangements if applicable.
• Review account status/information thoroughly to understand the customer's inquiry/need.
• Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
• Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
• Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
• Other duties as assigned

What We're Looking For:

Requirement

• For on-site positions:
  Candidates must reside within a 20-kilometer radius of the office location.

Experience

• Previous experience in Call Center is preferred but not required.

Education

• Successful completion of high school education is preferred but not required.

Skills & Abilities:

• Excellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing.
  Candidates should have a level of English proficiency equivalent to CEFR B2, or achieve a score of 85% or higher in an English proficiency test.
• Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.
• Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.
• Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.
• Adaptability: Able to adjust to new systems, processes, and customer needs.
• Team Player: A collaborative spirit who enjoys working with others to achieve common goals.
• Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.
• Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people's lives

Get to Know Us Better Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work

Twitter & Instagram: bgo careers

Facebook:
Bill Gosling Outsourcing

LinkedIn:
Bill Gosling Outsourcing

Website –

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.
 
If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives

Join a Team That's Passionate About Making Lives Better

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where
fun meets results

As a Call Center Agent, you will:

Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.

What You'll Do:

• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer's account information.
• Negotiate payment terms/arrangements if applicable.
• Review account status/information thoroughly to understand the customer's inquiry/need.
• Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
• Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
• Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
• Other duties as assigned

What We're Looking For:

Requirement

• For on-site positions:
  Candidates must reside within a 20-kilometer radius of the office location.

Experience

• Previous experience in Call Center is preferred but not required.

Education

• Successful completion of high school education is preferred but not required.

Skills & Abilities:

• Excellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing.
  Candidates should have a level of English proficiency equivalent to CEFR B2, or achieve a score of 85% or higher in an English proficiency test.
• Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.
• Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.
• Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.
• Adaptability: Able to adjust to new systems, processes, and customer needs.
• Team Player: A collaborative spirit who enjoys working with others to achieve common goals.
• Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.
• Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people's lives

Get to Know Us Better Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work

Twitter & Instagram: bgocareers

Facebook:
Bill Gosling Outsourcing

LinkedIn:
Bill Gosling Outsourcing

Website –

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.
 
If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives