171 Ofertas de Sykes en Alajuela

This is a remote position.

Responsabilidades:

• Ordenes de Compras: Revisar, verificar y en caso necesario, procesar el ingreso de órdenes de compra, así como de producto de clientes en el sistema de la empresa. Generar confirmaciones de dichas órdenes y asegurar el envío de las mismas al cliente.
• Contratos y Acuerdos: Ingresar los contratos de clientes y acuerdos de confidencialidad en las carpetas asignadas.
• Quejas y notificaciones: Apoyar, documentar y dar seguimiento a quejas. Establecer la comunicación con el cliente según se requiera, así como la comunicación interna para la resolución de la queja o notificación y confirmar el avance de las investigaciones.
• Comunicación con el Cliente: Atender de manera pronta y oportuna consultas de clientes actuales, así como canalizarlas y resolverlas con el departamento correspondiente dentro de la empresa (notificación de cambios, inventario de materiales, entrega de producto, solución de conflictos, entre otras).
• Visitas de Clientes Actuales y Potenciales: Apoyar en la atención de visitas a la empresa, asegurando que se cumplan los procedimientos establecidos y políticas de la empresa.
• Cumplimiento de Políticas: Velar y cumplir con las políticas establecidas de la empresa y del departamento siguiendo requisitos regulatorios y de los clientes, así como los estándares de la industria.
• Documentación: Brindar soporte en la ejecución, revisión y análisis de reportes y registro de documentos relacionados a Servicio al Cliente.
• Eventos: Brindar soporte al departamento en la coordinación de participación en eventos y actividades promocionales dentro o fuera del país, según sea necesario.

CONOCIMIENTOS, DESTREZASY COMPETENCIAS:

• Bilingüe B2+.
• Conocimiento de la Industria Medicay Estándares ISO.*

GRADO ACADÉMICO, ENTRENAMIENTO Y EXPERIENCIA:

• Estudiante universitario con carrera afín avanzada o profesional con título universitario en Administración, Ingeniería Industrial, o carrera a fín.
• Experiencia en
  machine shops
  .

About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott
At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity
This position works out of our location in the Aerocentro, Alajuela. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

As the Customer Service Telecommunication Specialist I, you'll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.

What You'll Do

• Answers calls from hospital's staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
• Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
• Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
• Perform outbound calls to Sales Representatives to confirm receipt of case information
• Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate.

Required Qualifications

• High school degree.
• +1 year (s) of experience in a customer service, product support, IT, telecommunications, or related role.
• Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
• This position is office based.
• Language Proficiency Fully Bilingual (English and Spanish) C1

Preferred Qualifications

• Experience in the biotech, bio-instruments or medical devices industries

Apply Now
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at

Job Description
Employ the required number of hours of online time per day on the phones assisting clients.

Provide first and second level technical support to resolve client problems, and act as the liaison throughout the problem resolution process between clients and subject matter experts responsible for escalated problems.

Receive client requests for company products, services, or other application assistance, identify the source of the problem, determine the appropriate course of action to resolve the problem, using internal and external information sources and coaches the user through the resolution process.

Follow all departmental guidelines thoroughly documents and tracks all client reported issues using the current problem management application.

Provide after-hours on call support, as scheduled or needed.

Provide limited second level technical support to peers in resolving more challenging problems.

Directly handle escalated issues assigned to them by the department Manager, Supervisor, or Lead including participation in conference calls with internal and external clients.

Make recommendations for process improvements and technology changes within the department.

Help with training or cross training of newly hired technicians, or existing technicians requiring or looking for additional training.

Qualifications

• High School completed.
• 1- 2 years of call center experience, 1 year in the technical support area
• PC, Internet knowledge (internet explorer, Firefox, and Chrome), troubleshooting supporting by phone and email, (FTP, XML, Json, AD –).
• Advanced English Language skills, both verbal and written. (85% or above)
• Previous job stability, including maintaining long-term work relationships with former employers.
• Saturday to Wednesday / 6am to 3pm / Thursday & Friday Off

Additional Information
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Are you passionate about solving IT challenges and helping people get the most out of their technology?

We're looking for a
IT Help Desk Specialist
to strengthen our team and ensure smooth IT operations across the organization.

Your Mission

Provide
technical support.
You'll be responsible for solving incidents, improving process documentation, and ensuring the continuity of IT operations. This includes troubleshooting issues, assisting users with tools and systems, ensuring a seamless user experience, and driving continuous improvement initiatives.

What You'll Do

• Configure, maintain, and troubleshoot workstations, laptops, and peripherals in Windows environments.
• Manage user accounts, permissions, and access in
  Active Directory
  and
  Office 365
  .
• Provide support for email tools (OWA/Outlook) and Office 365 applications.
• Diagnose and resolve network issues for on-site and remote users.
• Support users with remote connectivity tools, including
  VPNs
  .
• Document incidents and solutions to expand the team's knowledge base.
• Monitor IT systems and apply corrective actions based on alerts before escalating.
• Manage account provisioning and deactivation for new hires and terminations.
• Stay updated with new technologies through continuous professional development.
• Identify recurring issues, detect patterns, and collaborate to optimize processes and develop preventive solutions.
• Perform other related IT support tasks as needed.

What We're Looking For

• 1+
  of experience in software and hardware support on
  Windows
  and
  Linux
  (Red Hat, CentOS, or similar distributions).
• 1+
  of experience managing IT inventory with
  Snipe-IT
  or similar tools.
• 1+
  diagnosing and repairing Windows and Linux equipment.
• 1+
  of experience managing
  Backups
  in Windows and Linux environments.
• 1+
  administering
  Office 365
  .
• 1+
  of experience in
  data backup and recovery
  on Windows and Linux platforms.

Key Soft Skills

We value adaptability, continuous learning, and a customer-focused mindset.