Help Desk Analyst
Heredia, Heredia
IBM
Hoy
Trabajo visto
Descripción Del Trabajo
**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your Role and Responsibilities**
- Run reports and analyze common complaints and problems
- Do follow ups with AbbVie, BPO team or vendor
- Manage tickets in the Service Now tool
- Responsible to complete the internal and external audit samples'
**Required Technical and Professional Expertise**
- Customer service advocate.
- Developed computer skills (Word, Excel, Explorer, etc).
- Intermediate Portuguese and/or English
**Preferred Technical and Professional Expertise**
- Customer Service/ Help Desk experience
- Procure to Pay experience
- SAP and Service Now knowledge
**About Business Unit**
IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your Role and Responsibilities**
- Run reports and analyze common complaints and problems
- Do follow ups with AbbVie, BPO team or vendor
- Manage tickets in the Service Now tool
- Responsible to complete the internal and external audit samples'
**Required Technical and Professional Expertise**
- Customer service advocate.
- Developed computer skills (Word, Excel, Explorer, etc).
- Intermediate Portuguese and/or English
**Preferred Technical and Professional Expertise**
- Customer Service/ Help Desk experience
- Procure to Pay experience
- SAP and Service Now knowledge
**About Business Unit**
IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Lo sentimos, este trabajo no está disponible en su región
0
Junior Help Desk- Rs4369
Heredia, Heredia
Re:Sources Global
Hoy
Trabajo visto
Descripción Del Trabajo
Company Description
**Job Description**:
- Assist in comprehensive risk assessment process, and continuous monitoring.
- Assist in the identification and assessment of technology related risks.
- Assists in development of compliance deliverables.
- Assist in the risk acceptance process.
- Assist in the business continuity program
Assist in the Client Engagement and Help Desk program
**Qualifications**:
Student in Bachelor Degree related to IT, Computer Science, Cibersecurity.
At least 1 year of experience in customer services or help desk position.
Advanced English.
Knowledge: T audit and risk methodologies.
Proficiency with Microsoft Office software, Excel, Word, PowerPoint, Visio and SharePoint.
Additional Information
**Job Description**:
- Assist in comprehensive risk assessment process, and continuous monitoring.
- Assist in the identification and assessment of technology related risks.
- Assists in development of compliance deliverables.
- Assist in the risk acceptance process.
- Assist in the business continuity program
Assist in the Client Engagement and Help Desk program
**Qualifications**:
Student in Bachelor Degree related to IT, Computer Science, Cibersecurity.
At least 1 year of experience in customer services or help desk position.
Advanced English.
Knowledge: T audit and risk methodologies.
Proficiency with Microsoft Office software, Excel, Word, PowerPoint, Visio and SharePoint.
Additional Information
Lo sentimos, este trabajo no está disponible en su región
1
Customer Support Representative
San Jose, Heredia
TreviPay
Hoy
Trabajo visto
Descripción Del Trabajo
At TreviPay, we believe loyalty begins at the
Lo sentimos, este trabajo no está disponible en su región
2
Call Center Agent
Alajuela, Alajuela
Abbott
Publicado hace 12 días
Trabajo visto
Descripción Del Trabajo
**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of .
+ Transportation, cafeteria, health insurance, Association, EAP program.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works in Aerocentro, Alajuela location in the Division of CRM, Cardiac Rhythm Technologies.
As Telecommunication Specialist I, you'll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.
**What You'll Do**
+ Answers calls from hospital's staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
+ Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
+ Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
+ Perform outbound calls to Sales Representatives to confirm receipt of case information
+ Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate
**Shift Adm (Monday to Friday from 9am to 6pm)**
**Experience and required qualifications**
+ High School Bachelor Degree
+ One year of experience in a customer service, product support, IT, telecommunications, or related role.
+ Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
+ Fully Bilingual (English and Spanish)
**Preferred Qualifications**
+ Experience in the biotech, bio-instruments or medical devices industries
+ Experience working in a broader enterprise/cross-division business unit model preferred.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of .
+ Transportation, cafeteria, health insurance, Association, EAP program.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works in Aerocentro, Alajuela location in the Division of CRM, Cardiac Rhythm Technologies.
As Telecommunication Specialist I, you'll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.
**What You'll Do**
+ Answers calls from hospital's staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
+ Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
+ Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
+ Perform outbound calls to Sales Representatives to confirm receipt of case information
+ Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate
**Shift Adm (Monday to Friday from 9am to 6pm)**
**Experience and required qualifications**
+ High School Bachelor Degree
+ One year of experience in a customer service, product support, IT, telecommunications, or related role.
+ Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
+ Fully Bilingual (English and Spanish)
**Preferred Qualifications**
+ Experience in the biotech, bio-instruments or medical devices industries
+ Experience working in a broader enterprise/cross-division business unit model preferred.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Lo sentimos, este trabajo no está disponible en su región
3
Call Center Agent/customer Service
San Jose, Heredia
Direct Business Solutions, Inc
Hoy
Trabajo visto
Descripción Del Trabajo
**Job Posng: Sales Agent**
**Company**: Direct Business Soluons
**Locaon**: California, USA
**Posion Type**: Full-me
**About Us**:
Direct Business Solutions a dynamic and innovative Call Center company dedicated to delivering top-quality services to our customers. With a strong focus on customer sasfacon and a commitment to excellence, we have become a leader in our field. We are now seeking a movated and results-driven
Sales Agent to join our team and contribute to our continued growth.
As a Sales Agent at Direct Business Solutions, you will be responsible for driving sales and building strong customer relaonships. Your primary goal will be to meet and exceed sales targets while providing exceptional service to our clients. This role offers a fantastic opportunity for those who are passionate about sales, enjoy working in a fast-paced environment, and are excited about contributing to a successful team.
**Key Responsibilies**:
- Answer phone calls and identify potential clients and develop leads.
- Understand customer needs and recommend appropriate services to meet those needs.
- Negoate pricing and terms to close sales while adhering to company guidelines.
- Maintain accurate and up-to-date records of sales acvies and customer interactions in the
- CRM system.
- Collaborate with cross-funconal teams to ensure smooth order processing and delivery.
- Stay updated with industry trends, market developments, and competitors' offerings.
- Atend training sessions and workshops to continuously improve sales skills and product knowledge.
**Qualificaons**:
- Proven experience in sales, preferably in towing and roadside services.
- Strong interpersonal and communication skills.
- Excellent negoaon and persuasion abilies.
- Self-movated with a results-oriented mindset.
- Ability to work independently and as part of a team.
- Familiarity with CRM software and sales tools.
**Benefits**:
- $5 Per hour base salary, up to $18 per hour including bonuses.
- Ongoing training and professional development opportunies.
- Posive and collaborative work environment.
- Opportunity for career growth within a rapidly expanding company.
**Schedule**:
30-40 hours per week, weekends and night shifts are a must.
**Applicaon Instrucons**:
Join the DBS team and be part of our success story!
**Job Types**: Full-time, Part-time
Pay: ₡2,567.00 - ₡8,545.00 per hour
Expected hours: 40 per week
**Experience**:
- Sales: 1 year (required)
Ability to Commute:
- San José, Provincia de San José (preferred)
Ability to Relocate:
- San José, Provincia de San José: Relocate before starting work (preferred)
**Company**: Direct Business Soluons
**Locaon**: California, USA
**Posion Type**: Full-me
**About Us**:
Direct Business Solutions a dynamic and innovative Call Center company dedicated to delivering top-quality services to our customers. With a strong focus on customer sasfacon and a commitment to excellence, we have become a leader in our field. We are now seeking a movated and results-driven
Sales Agent to join our team and contribute to our continued growth.
As a Sales Agent at Direct Business Solutions, you will be responsible for driving sales and building strong customer relaonships. Your primary goal will be to meet and exceed sales targets while providing exceptional service to our clients. This role offers a fantastic opportunity for those who are passionate about sales, enjoy working in a fast-paced environment, and are excited about contributing to a successful team.
**Key Responsibilies**:
- Answer phone calls and identify potential clients and develop leads.
- Understand customer needs and recommend appropriate services to meet those needs.
- Negoate pricing and terms to close sales while adhering to company guidelines.
- Maintain accurate and up-to-date records of sales acvies and customer interactions in the
- CRM system.
- Collaborate with cross-funconal teams to ensure smooth order processing and delivery.
- Stay updated with industry trends, market developments, and competitors' offerings.
- Atend training sessions and workshops to continuously improve sales skills and product knowledge.
**Qualificaons**:
- Proven experience in sales, preferably in towing and roadside services.
- Strong interpersonal and communication skills.
- Excellent negoaon and persuasion abilies.
- Self-movated with a results-oriented mindset.
- Ability to work independently and as part of a team.
- Familiarity with CRM software and sales tools.
**Benefits**:
- $5 Per hour base salary, up to $18 per hour including bonuses.
- Ongoing training and professional development opportunies.
- Posive and collaborative work environment.
- Opportunity for career growth within a rapidly expanding company.
**Schedule**:
30-40 hours per week, weekends and night shifts are a must.
**Applicaon Instrucons**:
Join the DBS team and be part of our success story!
**Job Types**: Full-time, Part-time
Pay: ₡2,567.00 - ₡8,545.00 per hour
Expected hours: 40 per week
**Experience**:
- Sales: 1 year (required)
Ability to Commute:
- San José, Provincia de San José (preferred)
Ability to Relocate:
- San José, Provincia de San José: Relocate before starting work (preferred)
Lo sentimos, este trabajo no está disponible en su región
4
Licensing Customer Support
Heredia, Heredia
GRUPO PRESELECCION ELY S.A.
Hoy
Trabajo visto
Descripción Del Trabajo
**Requisitos**:
- English speaking (Portuguese-French is optional). - Experience in technology support industry. - Knowledge on Phone and CRM (Salesforce). - Experience in customer support. **This position is a 1 year temporary contract with possibility of extension
- English speaking (Portuguese-French is optional). - Experience in technology support industry. - Knowledge on Phone and CRM (Salesforce). - Experience in customer support. **This position is a 1 year temporary contract with possibility of extension
Lo sentimos, este trabajo no está disponible en su región
5
Specialist, Customer Support
Heredia, Heredia
Tebra
Hoy
Trabajo visto
Descripción Del Trabajo
**About the Role**:
As a Product Support Representative you will provide outstanding customer support to our clients with our products and services and troubleshoot their technical difficulties.
**Your Area of Focus**:
- Resolve client's issues and questions while working closely with our internal team and external partners
- Provide a positive image to customers by cheerfully assisting customers with problems
- Act as a key team member in our growing company and work closely with people throughout the company
- Help improve our product and processes by contributing to the strategy using your unique insight into challenges faced by our clients and acting as the customer advocate.
- We'll rely on you to be the professional and friendly contact for our clients (many of whom are doctors, practice staff or billers learning about us for the first time). You'll assist customers by answering phone calls and working on cases in a timely, friendly and informative way. You'll have the opportunity to learn about both our company and the Medical Billing industry
- ultimately becoming a Subject Matter Expert on both topics and a trusted resource for our clients
**Your Professional Qualifications**:
- Fluent English (CEFR B2+) verbal and written communication skills, because you will persuade, present and problem solve throughout the day.
- High School Diploma.
- 1+ years answering inbound phone calls and resolving technical software problems.
- Bonus points for having knowledge in using Salesforce, Confluence
- A professional and friendly demeanor for our clients, many of whom are learning about us for the first time
- Ability to be a critical resource to assist customers by answering phone calls and working on cases in a timely, friendly and informative way
- Comfort with most things technical especially Salesforce and Microsoft Office products. Knowing what SaaS stands for is a pretty big deal too
- Proven results in your ability to research/test complex issues (we want to know how you achieved this!)
- Open to learning new things
- Confidence, but not too much. Sense of urgency, but don't get here at 4:00 AM to start your day (no one will be here). Awesome sense of humor and empathy for those around you
- Experience in a software company. Or healthcare. Or health insurance (Nice to have)
**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.
**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.
**Keep It Simple**:
Healthcare is too complex. We aim to simplify it for everyone.
**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
**Better Together**:
We are diverse, humble, and collaborative. We put the team first and win together.
**Celebrate Success**:
Life is short and joy is underrated. We take time to have fun and celebrate success.
**Perks & Benefits**:
To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
**#LI-JA1 #LI-Hybrid**
- Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._
As a Product Support Representative you will provide outstanding customer support to our clients with our products and services and troubleshoot their technical difficulties.
**Your Area of Focus**:
- Resolve client's issues and questions while working closely with our internal team and external partners
- Provide a positive image to customers by cheerfully assisting customers with problems
- Act as a key team member in our growing company and work closely with people throughout the company
- Help improve our product and processes by contributing to the strategy using your unique insight into challenges faced by our clients and acting as the customer advocate.
- We'll rely on you to be the professional and friendly contact for our clients (many of whom are doctors, practice staff or billers learning about us for the first time). You'll assist customers by answering phone calls and working on cases in a timely, friendly and informative way. You'll have the opportunity to learn about both our company and the Medical Billing industry
- ultimately becoming a Subject Matter Expert on both topics and a trusted resource for our clients
**Your Professional Qualifications**:
- Fluent English (CEFR B2+) verbal and written communication skills, because you will persuade, present and problem solve throughout the day.
- High School Diploma.
- 1+ years answering inbound phone calls and resolving technical software problems.
- Bonus points for having knowledge in using Salesforce, Confluence
- A professional and friendly demeanor for our clients, many of whom are learning about us for the first time
- Ability to be a critical resource to assist customers by answering phone calls and working on cases in a timely, friendly and informative way
- Comfort with most things technical especially Salesforce and Microsoft Office products. Knowing what SaaS stands for is a pretty big deal too
- Proven results in your ability to research/test complex issues (we want to know how you achieved this!)
- Open to learning new things
- Confidence, but not too much. Sense of urgency, but don't get here at 4:00 AM to start your day (no one will be here). Awesome sense of humor and empathy for those around you
- Experience in a software company. Or healthcare. Or health insurance (Nice to have)
**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.
**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.
**Keep It Simple**:
Healthcare is too complex. We aim to simplify it for everyone.
**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
**Better Together**:
We are diverse, humble, and collaborative. We put the team first and win together.
**Celebrate Success**:
Life is short and joy is underrated. We take time to have fun and celebrate success.
**Perks & Benefits**:
To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
**#LI-JA1 #LI-Hybrid**
- Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._
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6
Customer Support Associate
Santa Ana, San José
Convera
Hoy
Trabajo visto
Descripción Del Trabajo
**Costumer Support Associate**
The role of the Customer Support Associate is to facilitate a positive journey for Clients through the efficient and timely handling of pre
- and post-transaction queries, driving Customer satisfaction and retention.
**You will be responsible for**:
**Request Handling - Pre & post-transaction queries.**
- Resolve multi-channel Customer transaction queries providing answers immediately where possible and escalating to Sales teams when required, to ensure delivery of responsive service to Clients.
- Utilize business and product knowledge to identify opportunities to refer to Sales teams, to meet additional Client needs and increase revenue.
- Adhere to agreed SLAs and KPIs
- Delivers high quality, consistent interactions.
- Handle clients contact with a professional demeanor.
- Support in collecting required documents from clients by proactively reaching out to clients, following a reminder process and support clients on ad-hoc questions relating to process.
**Administration and Reporting**
- Maintain accurate SFDC records.
- Ensure that client requests are handled on time and with accuracy.
- Participate in team initiatives as needed.
- Identifies areas of improvement and puts them forward to the team.
**Skills required.**
- Ability to navigate a computerized data entry system.
- Familiarity with office productivity tools e.g. MS Office, outlook, excel, Salesforce.
- Professional telephone manner with an ability to develop rapport with external customers.
- Ability to handle objections and complaints.
- High degree of accuracy and attention to detail
- High degree of self-motivation
- Excellent written and verbal communication skills; with ability to ask probing questions to understand customer needs.
- Ability to work under pressure.
- Ability to meet deadlines/high sense of urgency.
- Strong team player
**About Convera**
Convera is the largest non-
The role of the Customer Support Associate is to facilitate a positive journey for Clients through the efficient and timely handling of pre
- and post-transaction queries, driving Customer satisfaction and retention.
**You will be responsible for**:
**Request Handling - Pre & post-transaction queries.**
- Resolve multi-channel Customer transaction queries providing answers immediately where possible and escalating to Sales teams when required, to ensure delivery of responsive service to Clients.
- Utilize business and product knowledge to identify opportunities to refer to Sales teams, to meet additional Client needs and increase revenue.
- Adhere to agreed SLAs and KPIs
- Delivers high quality, consistent interactions.
- Handle clients contact with a professional demeanor.
- Support in collecting required documents from clients by proactively reaching out to clients, following a reminder process and support clients on ad-hoc questions relating to process.
**Administration and Reporting**
- Maintain accurate SFDC records.
- Ensure that client requests are handled on time and with accuracy.
- Participate in team initiatives as needed.
- Identifies areas of improvement and puts them forward to the team.
**Skills required.**
- Ability to navigate a computerized data entry system.
- Familiarity with office productivity tools e.g. MS Office, outlook, excel, Salesforce.
- Professional telephone manner with an ability to develop rapport with external customers.
- Ability to handle objections and complaints.
- High degree of accuracy and attention to detail
- High degree of self-motivation
- Excellent written and verbal communication skills; with ability to ask probing questions to understand customer needs.
- Ability to work under pressure.
- Ability to meet deadlines/high sense of urgency.
- Strong team player
**About Convera**
Convera is the largest non-
Lo sentimos, este trabajo no está disponible en su región
7
Customer Support Associate - Ops - Customer Service
Santa Ana, San José
Convera
Hoy
Trabajo visto
Descripción Del Trabajo
Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre
**We are looking to someone to cover ANZ region**: 2:30pm
- 9:30pm or 3:00-10:30pm Costa Rica Time, Sunday to Thursday.
Duty/Responsibility Percentage of Time
Request Handling - Pre & post-transaction queries
- Resolve multi-channel Client transaction queries providing answers immediately where possible and escalating to Sales teams when required, to ensure delivery of responsive service to Clients.
- Utilize business and product knowledge to identify opportunities to refer to Sales teams, to meet additional Client needs and increase revenue.
- Support and encourage clients to utilize digital platforms, by demonstrating the functionality of online tools and explaining the benefits.
- Adhere to agreed SLAs and KPIs
- Delivers high quality, consistent interactions
- Handle clients contact with a professional demeanor
- Support in collecting required documents from clients by proactively reaching out to clients, following a reminder process and support clients on ad-hoc questions relating to process
- Contribute towards trend analysis of calls to support strategic client experience enhancements.
80%
Administration and Reporting
- Maintain accurate SFDC records
- Ensure that client requests are handled on time and with accuracy
- Participate in team initiatives as needed
- Identifies areas of improvement and put them forward to the team
20%
Individual Contributor
- Professional individual contributor
- Early acquisition of knowledge and skills for specific area of expertise
Business Impact
- Manages own workload and monitors the team calendar to ensure payments are prioritized
- Performs routine assignments
- Developing problem solving capability
- Takes direction from others
- Spectrum of beginner to intermediate to advanced skills and competencies as required by the role
Customer Focus
- Daily interaction with clients to fulfill their requirements
- Influences and supports clients in using digital self-service tools
- Ensures results positively influence customer experience and team/dept. operations
- Provides effective communication
- Understands our business and our customers; ensures the best customer experience
- Positively promotes company internally and externally
Skill Area
Technical Skills
- Ability to navigate a computerized data entry system
- Familiarity with office productivity tools e.g. MS Office, outlook, excel, SFDC
Soft Skills
- Professional telephone manner with an ability to develop rapport with external customers
- Ability to handle objections and complaints
- High degree of accuracy and attention to detail
- High degree of self-motivation
- Excellent written and verbal communication skills; with ability to ask probing questions to understand customer needs
- Ability to work under pressure
- Experience of working within high-volume.
- Ability to meet deadlines/high sense of urgency
- Strong team player
- Networks to build internal and external relationships
- Ability to deal effectively with all people in a variety of roles, build and
- Maintain supportive relationships with key business contacts, to include the forging of relationships with key stakeholders within the business
About Convera
Convera is the largest non-
**We are looking to someone to cover ANZ region**: 2:30pm
- 9:30pm or 3:00-10:30pm Costa Rica Time, Sunday to Thursday.
Duty/Responsibility Percentage of Time
Request Handling - Pre & post-transaction queries
- Resolve multi-channel Client transaction queries providing answers immediately where possible and escalating to Sales teams when required, to ensure delivery of responsive service to Clients.
- Utilize business and product knowledge to identify opportunities to refer to Sales teams, to meet additional Client needs and increase revenue.
- Support and encourage clients to utilize digital platforms, by demonstrating the functionality of online tools and explaining the benefits.
- Adhere to agreed SLAs and KPIs
- Delivers high quality, consistent interactions
- Handle clients contact with a professional demeanor
- Support in collecting required documents from clients by proactively reaching out to clients, following a reminder process and support clients on ad-hoc questions relating to process
- Contribute towards trend analysis of calls to support strategic client experience enhancements.
80%
Administration and Reporting
- Maintain accurate SFDC records
- Ensure that client requests are handled on time and with accuracy
- Participate in team initiatives as needed
- Identifies areas of improvement and put them forward to the team
20%
Individual Contributor
- Professional individual contributor
- Early acquisition of knowledge and skills for specific area of expertise
Business Impact
- Manages own workload and monitors the team calendar to ensure payments are prioritized
- Performs routine assignments
- Developing problem solving capability
- Takes direction from others
- Spectrum of beginner to intermediate to advanced skills and competencies as required by the role
Customer Focus
- Daily interaction with clients to fulfill their requirements
- Influences and supports clients in using digital self-service tools
- Ensures results positively influence customer experience and team/dept. operations
- Provides effective communication
- Understands our business and our customers; ensures the best customer experience
- Positively promotes company internally and externally
Skill Area
Technical Skills
- Ability to navigate a computerized data entry system
- Familiarity with office productivity tools e.g. MS Office, outlook, excel, SFDC
Soft Skills
- Professional telephone manner with an ability to develop rapport with external customers
- Ability to handle objections and complaints
- High degree of accuracy and attention to detail
- High degree of self-motivation
- Excellent written and verbal communication skills; with ability to ask probing questions to understand customer needs
- Ability to work under pressure
- Experience of working within high-volume.
- Ability to meet deadlines/high sense of urgency
- Strong team player
- Networks to build internal and external relationships
- Ability to deal effectively with all people in a variety of roles, build and
- Maintain supportive relationships with key business contacts, to include the forging of relationships with key stakeholders within the business
About Convera
Convera is the largest non-
Lo sentimos, este trabajo no está disponible en su región
8
Customer Support Associate - Ops - Customer Service
Santa Ana, San José
Convera
Hoy
Trabajo visto
Descripción Del Trabajo
Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre
**We are looking to someone to cover ANZ region**: 2:30pm
- 9:30pm or 3:00-10:30pm Costa Rica Time, Sunday to Thursday.
Duty/Responsibility Percentage of Time
Request Handling - Pre & post-transaction queries
- Resolve multi-channel Client transaction queries providing answers immediately where possible and escalating to Sales teams when required, to ensure delivery of responsive service to Clients.
- Utilize business and product knowledge to identify opportunities to refer to Sales teams, to meet additional Client needs and increase revenue.
- Support and encourage clients to utilize digital platforms, by demonstrating the functionality of online tools and explaining the benefits.
- Adhere to agreed SLAs and KPIs
- Delivers high quality, consistent interactions
- Handle clients contact with a professional demeanor
- Support in collecting required documents from clients by proactively reaching out to clients, following a reminder process and support clients on ad-hoc questions relating to process
- Contribute towards trend analysis of calls to support strategic client experience enhancements.
80%
Administration and Reporting
- Maintain accurate SFDC records
- Ensure that client requests are handled on time and with accuracy
- Participate in team initiatives as needed
- Identifies areas of improvement and put them forward to the team
20%
Individual Contributor
- Professional individual contributor
- Early acquisition of knowledge and skills for specific area of expertise
Business Impact
- Manages own workload and monitors the team calendar to ensure payments are prioritized
- Performs routine assignments
- Developing problem solving capability
- Takes direction from others
- Spectrum of beginner to intermediate to advanced skills and competencies as required by the role
Customer Focus
- Daily interaction with clients to fulfill their requirements
- Influences and supports clients in using digital self-service tools
- Ensures results positively influence customer experience and team/dept. operations
- Provides effective communication
- Understands our business and our customers; ensures the best customer experience
- Positively promotes company internally and externally
Skill Area
Technical Skills
- Ability to navigate a computerized data entry system
- Familiarity with office productivity tools e.g. MS Office, outlook, excel, SFDC
Soft Skills
- Professional telephone manner with an ability to develop rapport with external customers
- Ability to handle objections and complaints
- High degree of accuracy and attention to detail
- High degree of self-motivation
- Excellent written and verbal communication skills; with ability to ask probing questions to understand customer needs
- Ability to work under pressure
- Experience of working within high-volume.
- Ability to meet deadlines/high sense of urgency
- Strong team player
- Networks to build internal and external relationships
- Ability to deal effectively with all people in a variety of roles, build and
- Maintain supportive relationships with key business contacts, to include the forging of relationships with key stakeholders within the business
About Convera
Convera is the largest non-
**We are looking to someone to cover ANZ region**: 2:30pm
- 9:30pm or 3:00-10:30pm Costa Rica Time, Sunday to Thursday.
Duty/Responsibility Percentage of Time
Request Handling - Pre & post-transaction queries
- Resolve multi-channel Client transaction queries providing answers immediately where possible and escalating to Sales teams when required, to ensure delivery of responsive service to Clients.
- Utilize business and product knowledge to identify opportunities to refer to Sales teams, to meet additional Client needs and increase revenue.
- Support and encourage clients to utilize digital platforms, by demonstrating the functionality of online tools and explaining the benefits.
- Adhere to agreed SLAs and KPIs
- Delivers high quality, consistent interactions
- Handle clients contact with a professional demeanor
- Support in collecting required documents from clients by proactively reaching out to clients, following a reminder process and support clients on ad-hoc questions relating to process
- Contribute towards trend analysis of calls to support strategic client experience enhancements.
80%
Administration and Reporting
- Maintain accurate SFDC records
- Ensure that client requests are handled on time and with accuracy
- Participate in team initiatives as needed
- Identifies areas of improvement and put them forward to the team
20%
Individual Contributor
- Professional individual contributor
- Early acquisition of knowledge and skills for specific area of expertise
Business Impact
- Manages own workload and monitors the team calendar to ensure payments are prioritized
- Performs routine assignments
- Developing problem solving capability
- Takes direction from others
- Spectrum of beginner to intermediate to advanced skills and competencies as required by the role
Customer Focus
- Daily interaction with clients to fulfill their requirements
- Influences and supports clients in using digital self-service tools
- Ensures results positively influence customer experience and team/dept. operations
- Provides effective communication
- Understands our business and our customers; ensures the best customer experience
- Positively promotes company internally and externally
Skill Area
Technical Skills
- Ability to navigate a computerized data entry system
- Familiarity with office productivity tools e.g. MS Office, outlook, excel, SFDC
Soft Skills
- Professional telephone manner with an ability to develop rapport with external customers
- Ability to handle objections and complaints
- High degree of accuracy and attention to detail
- High degree of self-motivation
- Excellent written and verbal communication skills; with ability to ask probing questions to understand customer needs
- Ability to work under pressure
- Experience of working within high-volume.
- Ability to meet deadlines/high sense of urgency
- Strong team player
- Networks to build internal and external relationships
- Ability to deal effectively with all people in a variety of roles, build and
- Maintain supportive relationships with key business contacts, to include the forging of relationships with key stakeholders within the business
About Convera
Convera is the largest non-
Lo sentimos, este trabajo no está disponible en su región
9