86 Ofertas de Sykes en Curridabat

Company Description
**Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

**Job Description**:
**Your Career**

Palo Alto Networks is looking for an experienced enterprise Support Delivery Manager. This role is responsible for enabling customer success with our award-winning network security products. In this high growth business, scaling, optimization, dynamic spirit and sustained performance are essential. The Support Delivery team is a high-performing group of engineers supporting business critical customer environments. This person will have responsibility for the performance of our front-line support delivery team and is expected to implement as well as optimize delivery excellence which will help keep Palo Alto Networks at the forefront of our industry. Additionally, we are looking for someone with the experience and drive to help expand our Technical Assistance Center Academy program, designed to identify and train new Engineers to be successful within Palo Alto Networks.

**Your Impact**
- Customer Satisfaction - Customer support is a strategic differentiator for Palo Alto Networks - helping drive customer loyalty, positive reference and repeat business - You will be measured by your ability to achieve customer satisfaction goals - Customer satisfaction is the single most important measurement of our support organization, and the best way to measure our ability to achieve our mission to “Make our customers successful!”
- Operational Management - Daily management of case inflow, backlogs, updates, engineer adherence, case escalations and other applicable Technical Assistance Center dashboards and measurements - All metrics and measures are designed to ensure we provide an exceptional customer experience with our Support team and products
- Performance Management - Ensure that team managers, leads and engineers have the resources, cross-functional relationships and processes necessary to ensure successful and sustained performance through release cycles - Provide mature and experienced guidance to the team to deliver on organizational goals and objectives - Maximize engineer opportunities to exceed targets as well as earn rewards and recognition - Responsibility for the team to meet organizational goals such as response and resolution time goals
- Training and Mentoring - Directly provide and otherwise ensure appropriate technical and soft skills training as well as mentoring - Ensure training is effectively addressing our goal to create and encourage a collaborative learning environment while maximizing customer satisfaction - Ensure consistent and standard training programs are in place and delivered effectively
- Establish Goals & Objectives - Set team goals in-line with overall organizational goals - Set and monitor specific goals and objectives for direct reports - Provide regular feedback related to performance with respect to agreed goals - Measure and monitor performance as well as conduct annual reviews of all direct reports

**Qualifications**:
**Your Experience**
- BA/BS in Computer Science or equivalent (MBA a plus) or equivalent military experience
- 10+ years experience in enterprise support and service delivery preferred
- Prior management experience leading a team of technical support engineers with abilities ranging from new in career to advanced
- Experience developing, launching, expanding, and maintaining global technical education programs, including traditional methods of learning as well as progressive techniques and certifications
- Technical experience in the Network Security Industry
- Experience as a network administrator (or equivalent) in a Windows, Linux or Unix environment
- Knowledge of Network Security (Routers, Switches, firewalls, VPN routers - Checkpoint, Juniper (Netscreen), Fortinet, Cisco)
- Background in internetworking, LAN, and WAN technologies
- Background in debugging broad, complex, and unique networks with mixed media and protocols

Additional Information
**Our Commitment**

We’re

**About the Role**:
The Customer Support Supervisor is responsible for running the day-to-day Customer Support operations of Patient Pop's individual team.

**Your Area of Focus**:

- Oversee a team of up to 15 Customer Support Reps
- Supervise, coach, motivate, and develop the Customer Support Representatives
- Drive achievement of corporate and Support goals and objectives
- Ensure all operational programs, infrastructure, staffing and training is achieved consistently
- Supervise Support staff to ensure that all customer phone calls and cases are responded to and resolved within quality guidelines
- Conduct on-going quality reviews of member inquiries/requests from all interaction channels to ensure the level of service rendered is within company standards and quality guidelines
- Ensure CR Support team follows all SOPs and appropriate action is taken in the event of non-compliance
- Provide effective supervision of assigned departmental operations
- Uphold the Tebra Cultural elements and brand promise
- Monitor results and change course as needed
- Ensure staff receives assistance in resolving complex requests and complaints within a timely manner
- Work cross-functionally with Training, Workforce Management, Peer Support, Account Management, Onboarding, Sales and other departments as needed
- Partner with other teams to improve the client experience. May participate in cross-functional team projects
- Responsible for all hiring, performance management and termination decisions
- Actively promotes internal mobility.
- Develops high performance teams by diagnosing, understanding and facilitating team dynamics.

**Your Professional Qualifications**:

- 12 months minimum experience in Patient Pop Customer Support or in Customer Support for SaaS companies.
- Demonstrated professional and friendly demeanor with customers
- Demonstrated track record of providing outstanding customer service, timely management of cases and metrics delivery
- English Communication Skills - oral and written
- Highly motivated and goal-oriented individual
- Positive attitude and professionalism
- High level of interpersonal skills
- Demonstrated ability to work cross-functionally
- Deep knowledge of customer service principles and practices
- Must be flexible to change based on business needs
- Must be dependable and self-motivated
- Strong analytical and problem-solving skills
- Successfully motivate and inspire a team

**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.

**Keep It Simple**:
Healthcare is too complex. We aim to simplify it for everyone.

**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

**Better Together**:
We are diverse, humble, and collaborative. We put the team first and win together.

**Celebrate Success**:
Life is short and joy is underrated. We take time to have fun and celebrate success.

**Perks & Benefits**:
To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
- Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._

**Customer Support Associate**

The primary purpose of the Customer Support Associate is to provide internal support to the sales/operations group; may act as a liaison to client. Main responsibilities may include handling the administration of client transactions, pre/post-sales support, project/process management, daily banking, and other accounting and administrative functions. The individual will be required to have a thorough understanding and knowledge of the transaction process, risk management rules and policies, and other industry specific policies and procedures to support essential responsibilities.

**Essential Job Functions**
- Ensure that all relevant information is input accurately and completely into SFDC and is updated each time an action is carried out relating to that client.
- Provide transaction monitoring, frequent reporting or dedicated point of contact for agreed clients, as directed by the Customer Support Team Leader.
- Update cases and clients regularly, in accordance with agreed SLAs.
- Act as conduit (Bridge) between Sales, Client and Operations
- Maintains focus on personal and team goals, all incoming calls are handled within SLAs and all agreed call back timeframes to customers are adhered to.
- Offer support and advice to internal and external clients, responding to queries within agreed SLA.

**Experience and Qualifications**
v Experience of a busy team in a client-facing function within the financial services sector
v A passion for excellence in customer service and customer management, along with a proven track record for embedding this passion in team culture
v Ability to lead by example and deliver service excellence to customers
v Maintain and exceed targets and meet tight deadlines
v Able to identify own development areas and training needs
v Excellent communication and listening skills with the ability to network and build internal/external relationships at all levels
v Highly driven, with strong desire to succeed
v Analytical capacity and innovative problem-solving skills
v High degree of professionalism, with a confident, assertive style
v Team player
v Effective time management skills
v Solid computer skills with ability to use MS Outlook, Excel, Word, PowerPoint and the Internet
v Being proactive and responsible for client queries.
v Maintain and develop best practice as well as sharing best practice across the teams.
v Ensure comprehensive, accurate and timely records in SFDC following any action or contact relating to a customer.
v Adhere to compliance and regulatory requirements
v Achieve 95% or above on QA for customer contacts
v Build knowledge of the relevant payment platform to enable comprehensive response to queries

**Technical Skills - Novice**

Ø Solid computer skills with ability to use MS Excel, Word, PowerPoint and the Internet
Ø Ability to identify and implement ways of improving efficiency
Ø Knowledge of the Convera products, payment flows, services and end to end operational processes (Middle and Back Office).
Ø Skills in managing issue escalation and resolution activities to ensure a consistently responsive service to Clients

**Soft Skills - Intermediate**

Ø Communication, listening and influencing skills with a professional and confident style
Ø Ability to engage and motivate others to deliver service excellence to Clients
Ø High degree of self-motivation
Ø Ability to meet deadlines/sense of urgency
Ø Strong team player
Ø Networking skills to build internal/external relationships

**About Convera**

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

**We offer an abundance of competitive perks and benefits including**:

- Market competitive monthly gross salary.
- Opportunity to earn an annual bonus (based on role level)
- Great career growth and development opportunities in a global organization
- Generous insurance (health, disability, life)
- Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
-

**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of .
+ Transportation, cafeteria, health insurance, Association, EAP program.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works in Aerocentro, Alajuela location in the Division of CRM, Cardiac Rhythm Technologies.
As Telecommunication Specialist I, you'll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.
**What You'll Do**
+ Answers calls from hospital's staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
+ Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
+ Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
+ Perform outbound calls to Sales Representatives to confirm receipt of case information
+ Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate
**Shift Adm (Monday to Friday from 9am to 6pm)**
**Experience and required qualifications**
+ High School Bachelor Degree
+ One year of experience in a customer service, product support, IT, telecommunications, or related role.
+ Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
+ Fully Bilingual (English and Spanish)
**Preferred Qualifications**
+ Experience in the biotech, bio-instruments or medical devices industries
+ Experience working in a broader enterprise/cross-division business unit model preferred.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Job Requirements**:

- 1 years’ experience in a busy team in a client-facing function within the financial services sector.
- A passion for excellence in customer service and customer management, along with a proven track record for embedding this passion in team culture.
- Ability to lead by example and deliver service excellence to customers.
- Maintain and exceed targets and meet tight deadlines.
- Able to identify own development areas and training needs.
- Excellent communication and listening skills with the ability to network and build internal/external relationships at all levels.
- Build and maintain supportive relationships with key business contacts, to include the forging of relationships with key stakeholders within the business.
- Ability to influence others to a desired outcome.
- Highly driven, with strong desire to succeed.
- Analytical capacity and innovative problem-solving skills.
- High degree of professionalism, with a confident, assertive style.
- Desire to exceed personal and team targets.
- Team player.
- Effective time management skills.
- Solid computer skills with ability to use MS Outlook, Excel, Word, PowerPoint and the Internet.

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. DUTIES AND RESPONSIBILITIES: 1. Responsible for managing a whole lot of incoming and outgoing calls in the operations. 2. Identify the needs of client and find solution to it. 3. Answering inbound calls, converting them to leads, and later to towing jobs. WORKING CONDITIONS: 1. Remote 2. Shift-based — in a Call Center that works 24/7. 3. Pacific Time Zone RequirementsRequirements TECHNICAL & PHYSICAL REQUIREMENTS: 1. High speed and stable internet connection 2. A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM) Note: This is an important requirement, if you don't have the minimum requirements. Sorry, but you won't be able to proceed with your application . 3. Super important — a quiet place to work, without any background noises 4. Power back up and internet back up is a MUST.

**Who are we?**:
If you’re a caring communicator who’s passionate about making a difference through meaningful interactions, we’d love to hear from you!

**Are you ready for your next career challenge?** Join AnswerHero, a bilingual live call answering service and virtual receptionist company established in 2010. Our team of around 115 professionals is spread across the United States, Honduras and Costa Rica.

We cater to small and medium-sized businesses in the US, offering services that go beyond traditional call center tasks. We’re not about telemarketing, technical support or collections. Instead, we specialize in message handling, appointment scheduling, live call interpretation, and more. Our sole connection with our customers is through the phone.

We’re on a mission to make every caller’s experience efficient and pleasant, ensuring accurate messages for our clients.

**Why work with us?**:
At AnswerHero, we’re dedicated to turning every staff member into a HERO for our callers. To ensure your success, we provide comprehensive training and equip you with all the tools you need. If you are eager to learn, take on new challenges and advance your skillset, WE WANT TO TALK TO YOU!

Our company culture and work environment reflect our commitment to keeping an excellent workplace. When you work at AnswerHero you’ll feel like you are part of a team and that is because we believe in putting our staff members first.

Our offices are right in the middle of everything, making it super easy for our in-office heroes.

**Requirements**:
**What does it take to be a part of the #HeroSquad?**:

- Advanced English (C1 or higher) and Spanish
- Excellent spoken and written communication
- Higher education preferred
- Strong soft skills, empathy, professional demeanor, reliability
- Attention to detail and active listening
- Availability to work one weekend day

**Benefits**

**What we offer**:

- Industry-leading Base Pay (in USD)
- Performance Bonuses
- Transportation / Internet Stipend

Extra half days off + Birthdays off

**Work from Home Privilege**:

- This is an on-site position that offers WFH as a privilege
- WFH is available only after 3 months of working on-site