65 Ofertas de Sykes en Curridabat
Technical Customer Support Analyst
Heredia, Heredia
Experian
Hoy
Trabajo visto
Descripción Del Trabajo
Company Description
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
**Job Description**:
The Technical Customer Support Analyst provides quality, professional product support to Experian Data Quality (EDQ) customers that result in a high degree of Customer Satisfaction. This position includes assessing, documenting and resolving basic customer issues within an inbound contact center. Responds to routine inquiries of a technical nature and handles problem resolutions that may require follow-up and/or escalation to resources with a higher level of expertise. This team provides 24/7 support to EDQ clients. Specific areas of responsibility include:
Triage tickets and escalate to Tier II support as needed.
- Guides Customers to the use of self-help resources and documentation.
- Participates in the Knowledge Management process through creation and updating of documentation.
- Adheres to all Experian Data Quality Customer Support policies and procedures.
- Collaborates internally with Account Management and Technical Delivery teams.
- Cleaning customer data files by using EDQ tools.
- Performs other duties and responsibilities as assigned.
- **Working schedule: Sunday - Thursday, 7:00am - 4:00pm**
**Qualifications**:
- 2+ years of previous experience in a customer facing or customer service role.
- Being able to analyze/decode logs in different programming languages.
- Working knowledge in web services.
- Excellent English communication skills, both written and verbal.
- Bachelor’s degree or equivalent work experience preferred.
Proficient in Microsoft Office, Excel experience is a required.
- Proven previous job stability, including maintaining long-term work relationships with former employers.
- Must be able to clear the company’s pre-employment screening.
- Analytical and creative problem-solving skills.
- Customer focused and possess strong interpersonal and professional communication skills.Additional Information
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
**Job Description**:
The Technical Customer Support Analyst provides quality, professional product support to Experian Data Quality (EDQ) customers that result in a high degree of Customer Satisfaction. This position includes assessing, documenting and resolving basic customer issues within an inbound contact center. Responds to routine inquiries of a technical nature and handles problem resolutions that may require follow-up and/or escalation to resources with a higher level of expertise. This team provides 24/7 support to EDQ clients. Specific areas of responsibility include:
Triage tickets and escalate to Tier II support as needed.
- Guides Customers to the use of self-help resources and documentation.
- Participates in the Knowledge Management process through creation and updating of documentation.
- Adheres to all Experian Data Quality Customer Support policies and procedures.
- Collaborates internally with Account Management and Technical Delivery teams.
- Cleaning customer data files by using EDQ tools.
- Performs other duties and responsibilities as assigned.
- **Working schedule: Sunday - Thursday, 7:00am - 4:00pm**
**Qualifications**:
- 2+ years of previous experience in a customer facing or customer service role.
- Being able to analyze/decode logs in different programming languages.
- Working knowledge in web services.
- Excellent English communication skills, both written and verbal.
- Bachelor’s degree or equivalent work experience preferred.
Proficient in Microsoft Office, Excel experience is a required.
- Proven previous job stability, including maintaining long-term work relationships with former employers.
- Must be able to clear the company’s pre-employment screening.
- Analytical and creative problem-solving skills.
- Customer focused and possess strong interpersonal and professional communication skills.Additional Information
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Lo sentimos, este trabajo no está disponible en su región
0
Call Center Agent
Alajuela, Alajuela
Abbott
Publicado hace 2 días
Trabajo visto
Descripción Del Trabajo
**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of .
+ Transportation, cafeteria, health insurance, Association, EAP program.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works in Aerocentro, Alajuela location in the Division of CRM, Cardiac Rhythm Technologies.
As Telecommunication Specialist I, you'll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.
**What You'll Do**
+ Answers calls from hospital's staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
+ Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
+ Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
+ Perform outbound calls to Sales Representatives to confirm receipt of case information
+ Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate
**Shift Adm (Monday to Friday from 9am to 6pm)**
**Experience and required qualifications**
+ High School Bachelor Degree
+ One year of experience in a customer service, product support, IT, telecommunications, or related role.
+ Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
+ Fully Bilingual (English and Spanish)
**Preferred Qualifications**
+ Experience in the biotech, bio-instruments or medical devices industries
+ Experience working in a broader enterprise/cross-division business unit model preferred.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of .
+ Transportation, cafeteria, health insurance, Association, EAP program.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works in Aerocentro, Alajuela location in the Division of CRM, Cardiac Rhythm Technologies.
As Telecommunication Specialist I, you'll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.
**What You'll Do**
+ Answers calls from hospital's staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
+ Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
+ Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
+ Perform outbound calls to Sales Representatives to confirm receipt of case information
+ Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate
**Shift Adm (Monday to Friday from 9am to 6pm)**
**Experience and required qualifications**
+ High School Bachelor Degree
+ One year of experience in a customer service, product support, IT, telecommunications, or related role.
+ Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
+ Fully Bilingual (English and Spanish)
**Preferred Qualifications**
+ Experience in the biotech, bio-instruments or medical devices industries
+ Experience working in a broader enterprise/cross-division business unit model preferred.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Lo sentimos, este trabajo no está disponible en su región
1
Spanish Bilingual Customer Support Representative
San Jose, Heredia
GO2
Hoy
Trabajo visto
Descripción Del Trabajo
Build your career from home by joining Go2's rapidly growing global remote team.
We are looking for passionate people with strong English and Spanish speaking and writing skills. In your initial interviews, there will be an emphasis on Spanish Bilingual roles depending on skillset, experience, and background.
**We offer our work from home team members**:
- Competitive compensation - salary starts at $8 an hour depending on skillset and experience.
- All hires receive an appraisal according to performance every 6 months.
- Paid time off, holiday, and parental leave
- Real opportunities for career advancement and skills development
- A community of like-minded people
**Requirements**:
- Updated resume with employment dates
**Skills**
- Excellent written and verbal English and Spanish communication skills
- Experience with customer support roles
- E-commerce support experience not required, but definitely a plus
- Scheduling and managing appointments in Google Calendar
- Above-average time management
**Abilities**
- You care about what you are doing
- You feel comfortable asking questions
- You exhibit personal accountability
- You have keen attention to detail
- You are resourceful and are a problem solver
- You are self-motivated and eager to learn
- You are a team player
- You have the ability to multitask and prioritize projects
**PC/Laptop specs**
- CPU: At least i3 or AMD equivalent
- RAM: 8GB
- Main Drive: SSD
- Internet: Stable 5 Mbps download and 5 Mbps upload speeds
- Headset with noise-canceling mic
- Working webcam
**Work Schedule**
This will vary, but the majority of our team members work in EST or PST timezone (Eastern or Pacific Standard Time) and a few AU and UK time zones.
**Salary**: From $8.00 per hour
Pay: From ₡5,359.51 per hour
**Experience**:
- Customer Service Representative: 1 year (required)
**Language**:
- English (required)
- Spanish (required)
We are looking for passionate people with strong English and Spanish speaking and writing skills. In your initial interviews, there will be an emphasis on Spanish Bilingual roles depending on skillset, experience, and background.
**We offer our work from home team members**:
- Competitive compensation - salary starts at $8 an hour depending on skillset and experience.
- All hires receive an appraisal according to performance every 6 months.
- Paid time off, holiday, and parental leave
- Real opportunities for career advancement and skills development
- A community of like-minded people
**Requirements**:
- Updated resume with employment dates
**Skills**
- Excellent written and verbal English and Spanish communication skills
- Experience with customer support roles
- E-commerce support experience not required, but definitely a plus
- Scheduling and managing appointments in Google Calendar
- Above-average time management
**Abilities**
- You care about what you are doing
- You feel comfortable asking questions
- You exhibit personal accountability
- You have keen attention to detail
- You are resourceful and are a problem solver
- You are self-motivated and eager to learn
- You are a team player
- You have the ability to multitask and prioritize projects
**PC/Laptop specs**
- CPU: At least i3 or AMD equivalent
- RAM: 8GB
- Main Drive: SSD
- Internet: Stable 5 Mbps download and 5 Mbps upload speeds
- Headset with noise-canceling mic
- Working webcam
**Work Schedule**
This will vary, but the majority of our team members work in EST or PST timezone (Eastern or Pacific Standard Time) and a few AU and UK time zones.
**Salary**: From $8.00 per hour
Pay: From ₡5,359.51 per hour
**Experience**:
- Customer Service Representative: 1 year (required)
**Language**:
- English (required)
- Spanish (required)
Lo sentimos, este trabajo no está disponible en su región
2
Call Center Agent (Costa Rica)
20101 Alajuela, Alajuela
24 Hours Group
Publicado hace 418 días
Trabajo visto
Descripción Del Trabajo
This is a remote position.
The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. DUTIES AND RESPONSIBILITIES: 1. Responsible for managing a whole lot of incoming and outgoing calls in the operations. 2. Identify the needs of client and find solution to it. 3. Answering inbound calls, converting them to leads, and later to towing jobs. WORKING CONDITIONS: 1. Remote 2. Shift-based — in a Call Center that works 24/7. 3. Pacific Time Zone RequirementsRequirements TECHNICAL & PHYSICAL REQUIREMENTS: 1. High speed and stable internet connection 2. A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM) Note: This is an important requirement, if you don't have the minimum requirements. Sorry, but you won't be able to proceed with your application . 3. Super important — a quiet place to work, without any background noises 4. Power back up and internet back up is a MUST.
Lo sentimos, este trabajo no está disponible en su región
3
Customer Support Representative Travel Tech Startup
San Jose, Heredia
Prometeo Talent
Hoy
Trabajo visto
Descripción Del Trabajo
**Join a Disruptive Startup**
RoverPass, a startup in the RV park and campground industry, is revolutionizing the way campgrounds and RV parks drive business. With a property management system and marketing services, they help campgrounds and RV parks attract more customers. As a small and hungry team, they're looking for hands-on individuals to join them.
**Drive Customer Success as Customer Support Representative**
RoverPass is seeking a talented and experienced individual to join their team as a Customer Support Representative and play a crucial role in driving customer success. In this role, you'll be responsible for monitoring the support queue and ensuring that the customer support team is answering customer questions in a timely manner. You'll work on side projects that range from internal process creation to proactive outreach to accounts to assisting in rolling out new features and ensuring that their accounts are up to speed.
In collaboration with the product team, you'll also work to improve both the product and the customer service knowledge base so that customers can help themselves solve their problems. You'll become a master of the RoverPass platform and act as a first touch account manager for all of their accounts.
**Skills & Qualifications**
- Proactive and ambitious with an entrepreneurial spirit
- Comfortable with inbound and outbound phone correspondence
- Tech savvy
- Excellent time management
- Strong problem-solving skills
- Ability to multitask
- Coachable and open to feedback
- Excellent written and verbal communication skills in English
**Potential for Growth**
This role has the potential for growth within the company, with opportunities for advancement based on performance and company needs.
**Work-Life Balance & Benefits**
At RoverPass, they believe in a strong work-life balance and offer flexible working hours and 100% remote work opportunities. They also offer a comprehensive benefits package, including:
- Competitive salary
- Paid time off/vacations
- Local holidays
- Paid maternity/paternity leave
**Join the RoverPass Team**
If you're looking for an exciting and challenging opportunity in the tech travel industry, join the RoverPass team today as their Customer Success Master and drive success in their customer service department!
RoverPass, a startup in the RV park and campground industry, is revolutionizing the way campgrounds and RV parks drive business. With a property management system and marketing services, they help campgrounds and RV parks attract more customers. As a small and hungry team, they're looking for hands-on individuals to join them.
**Drive Customer Success as Customer Support Representative**
RoverPass is seeking a talented and experienced individual to join their team as a Customer Support Representative and play a crucial role in driving customer success. In this role, you'll be responsible for monitoring the support queue and ensuring that the customer support team is answering customer questions in a timely manner. You'll work on side projects that range from internal process creation to proactive outreach to accounts to assisting in rolling out new features and ensuring that their accounts are up to speed.
In collaboration with the product team, you'll also work to improve both the product and the customer service knowledge base so that customers can help themselves solve their problems. You'll become a master of the RoverPass platform and act as a first touch account manager for all of their accounts.
**Skills & Qualifications**
- Proactive and ambitious with an entrepreneurial spirit
- Comfortable with inbound and outbound phone correspondence
- Tech savvy
- Excellent time management
- Strong problem-solving skills
- Ability to multitask
- Coachable and open to feedback
- Excellent written and verbal communication skills in English
**Potential for Growth**
This role has the potential for growth within the company, with opportunities for advancement based on performance and company needs.
**Work-Life Balance & Benefits**
At RoverPass, they believe in a strong work-life balance and offer flexible working hours and 100% remote work opportunities. They also offer a comprehensive benefits package, including:
- Competitive salary
- Paid time off/vacations
- Local holidays
- Paid maternity/paternity leave
**Join the RoverPass Team**
If you're looking for an exciting and challenging opportunity in the tech travel industry, join the RoverPass team today as their Customer Success Master and drive success in their customer service department!
Lo sentimos, este trabajo no está disponible en su región
4
Customer Service Representative
Heredia, Heredia
Cognizant
Publicado hace 3 días
Trabajo visto
Descripción Del Trabajo
**Job summary**
Join our dynamic team as a BPO SPE Data specialist where you will leverage your expertise in MS Office to streamline data processes and enhance operational efficiency. With a focus on day shifts and a work-from-office model you will play a crucial role in managing and analyzing data to support our business objectives. Your proficiency in English will be essential in communicating effectively with team members and stakeholders.
**Responsibilities**
+ Manage and analyze large datasets to ensure accuracy and integrity of information.
+ Utilize MS Office tools to create comprehensive reports and presentations that support decision-making processes.
+ Collaborate with cross-functional teams to gather data requirements and deliver actionable insights.
+ Implement data validation techniques to maintain high standards of data quality.
+ Monitor data trends and provide recommendations for process improvements.
+ Support the development of data-driven strategies to enhance business performance.
+ Communicate findings and insights effectively to stakeholders in English.
+ Ensure compliance with data protection regulations and company policies.
+ Assist in the automation of data processes to increase efficiency.
+ Troubleshoot data-related issues and provide timely solutions.
+ Participate in training sessions to stay updated with the latest data management practices.
+ Contribute to the continuous improvement of data management systems.
+ Foster a collaborative environment to achieve team goals.
**Qualifications**
+ Demonstrate proficiency in MS Office particularly Excel for data analysis and reporting.
+ Possess strong analytical skills to interpret complex data sets.
+ Exhibit excellent communication skills in English both written and spoken.
+ Show attention to detail and a commitment to data accuracy.
+ Have a proactive approach to problem-solving and process improvement.
+ Display the ability to work independently and as part of a team.
+ Bring a minimum of 2 years of experience in a similar role with a maximum of 6 years of experience.
**Certifications Required**
Microsoft Office Specialist Certification in Excel
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Join our dynamic team as a BPO SPE Data specialist where you will leverage your expertise in MS Office to streamline data processes and enhance operational efficiency. With a focus on day shifts and a work-from-office model you will play a crucial role in managing and analyzing data to support our business objectives. Your proficiency in English will be essential in communicating effectively with team members and stakeholders.
**Responsibilities**
+ Manage and analyze large datasets to ensure accuracy and integrity of information.
+ Utilize MS Office tools to create comprehensive reports and presentations that support decision-making processes.
+ Collaborate with cross-functional teams to gather data requirements and deliver actionable insights.
+ Implement data validation techniques to maintain high standards of data quality.
+ Monitor data trends and provide recommendations for process improvements.
+ Support the development of data-driven strategies to enhance business performance.
+ Communicate findings and insights effectively to stakeholders in English.
+ Ensure compliance with data protection regulations and company policies.
+ Assist in the automation of data processes to increase efficiency.
+ Troubleshoot data-related issues and provide timely solutions.
+ Participate in training sessions to stay updated with the latest data management practices.
+ Contribute to the continuous improvement of data management systems.
+ Foster a collaborative environment to achieve team goals.
**Qualifications**
+ Demonstrate proficiency in MS Office particularly Excel for data analysis and reporting.
+ Possess strong analytical skills to interpret complex data sets.
+ Exhibit excellent communication skills in English both written and spoken.
+ Show attention to detail and a commitment to data accuracy.
+ Have a proactive approach to problem-solving and process improvement.
+ Display the ability to work independently and as part of a team.
+ Bring a minimum of 2 years of experience in a similar role with a maximum of 6 years of experience.
**Certifications Required**
Microsoft Office Specialist Certification in Excel
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Lo sentimos, este trabajo no está disponible en su región
5
Customer Service Representative
Heredia, Heredia
Cognizant
Publicado hace 3 días
Trabajo visto
Descripción Del Trabajo
**Job summary**
Join our dynamic team as a BPO SPE Data specialist where you will leverage your expertise in MS Office to streamline data processes and enhance operational efficiency. With a focus on day shifts and a work-from-office model you will play a crucial role in managing data-driven projects ensuring accuracy and timely delivery. Your proficiency in English will be essential for effective communication and collaboration within our diverse team.
**Responsibilities**
+ Manage and process data using MS Office tools to ensure accuracy and efficiency in daily operations.
+ Collaborate with team members to identify and implement process improvements that enhance data management.
+ Analyze data trends and provide insights to support decision-making and strategic planning.
+ Ensure compliance with company policies and data protection regulations in all data handling activities.
+ Coordinate with cross-functional teams to facilitate seamless data integration and reporting.
+ Develop and maintain comprehensive documentation of data processes and procedures.
+ Provide training and support to team members on data management best practices and MS Office applications.
+ Monitor data quality and implement corrective actions to address discrepancies and errors.
+ Assist in the development of data-driven strategies to optimize business performance and customer satisfaction.
+ Communicate effectively with stakeholders to ensure alignment on data-related initiatives and objectives.
+ Utilize strong English language skills to prepare reports and presentations for internal and external audiences.
+ Support the implementation of new technologies and tools to enhance data processing capabilities.
+ Contribute to a positive team environment by sharing knowledge and fostering collaboration. Qualifications
+ Demonstrate proficiency in MS Office applications including Excel Word and PowerPoint.
+ Exhibit strong analytical skills with the ability to interpret complex data sets.
+ Possess excellent communication skills in English both written and spoken.
+ Show attention to detail and a commitment to maintaining high data quality standards.
+ Display the ability to work independently and manage multiple tasks effectively.
+ Have a proactive approach to problem-solving and process improvement.
+ Bring a minimum of 2 years of experience in a similar BPO or data management role.
**Certifications Required**
Microsoft Office Specialist Certification
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Join our dynamic team as a BPO SPE Data specialist where you will leverage your expertise in MS Office to streamline data processes and enhance operational efficiency. With a focus on day shifts and a work-from-office model you will play a crucial role in managing data-driven projects ensuring accuracy and timely delivery. Your proficiency in English will be essential for effective communication and collaboration within our diverse team.
**Responsibilities**
+ Manage and process data using MS Office tools to ensure accuracy and efficiency in daily operations.
+ Collaborate with team members to identify and implement process improvements that enhance data management.
+ Analyze data trends and provide insights to support decision-making and strategic planning.
+ Ensure compliance with company policies and data protection regulations in all data handling activities.
+ Coordinate with cross-functional teams to facilitate seamless data integration and reporting.
+ Develop and maintain comprehensive documentation of data processes and procedures.
+ Provide training and support to team members on data management best practices and MS Office applications.
+ Monitor data quality and implement corrective actions to address discrepancies and errors.
+ Assist in the development of data-driven strategies to optimize business performance and customer satisfaction.
+ Communicate effectively with stakeholders to ensure alignment on data-related initiatives and objectives.
+ Utilize strong English language skills to prepare reports and presentations for internal and external audiences.
+ Support the implementation of new technologies and tools to enhance data processing capabilities.
+ Contribute to a positive team environment by sharing knowledge and fostering collaboration. Qualifications
+ Demonstrate proficiency in MS Office applications including Excel Word and PowerPoint.
+ Exhibit strong analytical skills with the ability to interpret complex data sets.
+ Possess excellent communication skills in English both written and spoken.
+ Show attention to detail and a commitment to maintaining high data quality standards.
+ Display the ability to work independently and manage multiple tasks effectively.
+ Have a proactive approach to problem-solving and process improvement.
+ Bring a minimum of 2 years of experience in a similar BPO or data management role.
**Certifications Required**
Microsoft Office Specialist Certification
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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6
Customer Service Representative
Heredia, Heredia
Cognizant
Publicado hace 3 días
Trabajo visto
Descripción Del Trabajo
**Job Summary**
Join our team as a Customer Service Professional where you will leverage your expertise in Customer Voice and MS Excel to enhance user experience. With a focus on the manufacturing operations domain you will work from home during day shifts ensuring seamless communication and support for our clients. Your contributions will drive operational efficiency and customer satisfaction.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
+ Utilize Customer Voice skills to gather and analyze customer feedback for continuous improvement.
+ Maintain accurate records and data analysis using MS Excel to support decision-making processes.
+ Collaborate with cross-functional teams to enhance user experience and streamline operations.
+ Develop and implement strategies to improve customer satisfaction and loyalty.
+ Monitor customer interactions to ensure compliance with company standards and policies.
+ Assist in the development of training materials and resources for customer service representatives.
+ Conduct regular reviews of customer service processes to identify areas for improvement.
+ Support the manufacturing operations team by providing insights from customer feedback.
+ Ensure timely and effective communication with customers through various channels.
+ Participate in team meetings to discuss progress and share best practices.
+ Stay updated with industry trends and best practices in customer service and user experience.
+ Contribute to the companys mission by enhancing customer relationships and driving business growth.
**Qualifications**
+ Demonstrate proficiency in Customer Voice and MS Excel for data management and analysis.
+ Possess strong communication and problem-solving skills to address customer needs.
+ Exhibit a keen understanding of user experience principles to improve service delivery.
+ Have experience or familiarity with manufacturing operations and logistics.
+ Show adaptability to work independently in a remote work environment.
+ Display a proactive approach to identifying and resolving customer service challenges.
+ Be detail-oriented with the ability to manage multiple tasks efficiently.
**Certifications Required**
Certified Customer Service Professional (CCSP) Microsoft Office Specialist (MOS) in Excel
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Join our team as a Customer Service Professional where you will leverage your expertise in Customer Voice and MS Excel to enhance user experience. With a focus on the manufacturing operations domain you will work from home during day shifts ensuring seamless communication and support for our clients. Your contributions will drive operational efficiency and customer satisfaction.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
+ Utilize Customer Voice skills to gather and analyze customer feedback for continuous improvement.
+ Maintain accurate records and data analysis using MS Excel to support decision-making processes.
+ Collaborate with cross-functional teams to enhance user experience and streamline operations.
+ Develop and implement strategies to improve customer satisfaction and loyalty.
+ Monitor customer interactions to ensure compliance with company standards and policies.
+ Assist in the development of training materials and resources for customer service representatives.
+ Conduct regular reviews of customer service processes to identify areas for improvement.
+ Support the manufacturing operations team by providing insights from customer feedback.
+ Ensure timely and effective communication with customers through various channels.
+ Participate in team meetings to discuss progress and share best practices.
+ Stay updated with industry trends and best practices in customer service and user experience.
+ Contribute to the companys mission by enhancing customer relationships and driving business growth.
**Qualifications**
+ Demonstrate proficiency in Customer Voice and MS Excel for data management and analysis.
+ Possess strong communication and problem-solving skills to address customer needs.
+ Exhibit a keen understanding of user experience principles to improve service delivery.
+ Have experience or familiarity with manufacturing operations and logistics.
+ Show adaptability to work independently in a remote work environment.
+ Display a proactive approach to identifying and resolving customer service challenges.
+ Be detail-oriented with the ability to manage multiple tasks efficiently.
**Certifications Required**
Certified Customer Service Professional (CCSP) Microsoft Office Specialist (MOS) in Excel
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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