107 Ofertas de Sykes en Curridabat
Help Desk Technician
Heredia, Heredia
Experian
Hoy
Trabajo visto
Descripción Del Trabajo
Full-time
Employee Status: Regular
Role Type: Hybrid
Department: Information Technology & Systems
Schedule: Full Time
**Company Description**:
Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish - and we’re not done.
Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperian
- Provides after-hours on call support, as scheduled and/or **needed**.
- Provides limited second level technical support to peers in resolving more challenging problems.
- Directly handles escalated issues assigned to them by the department Manager, Supervisor, or Lead including participation in conference calls with internal and external clients.
- Makes recommendations for process improvements and technology changes within the department.
- Assists with training and/or cross training of newly hired technicians, or existing technicians requiring or seeking additional training.
- Must be receptive to feedback and continues improvement.
- Desirable experience working with high profile clients.
**Qualifications**:
- High School completed.
- Minimum of 1- 2 years of call center experience, 1 year in the technical support area a plus.
- Problem solving, analytical skills.
- Advanced English Language skills, both verbal and written. (85% or above)
- Proven previous job stability, including maintaining long-term work relationships with former employers.
- Must be able to clear the company’s pre-employment screening.
- Sound experience using communication tools such as MS teams and Slack channels etc.
- ITIL sound experience is a plus.
**Additional Information**:
**This is a permanent home-based role in Costa Rica. No relocation available.**
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian’s strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Employee Status: Regular
Role Type: Hybrid
Department: Information Technology & Systems
Schedule: Full Time
**Company Description**:
Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish - and we’re not done.
Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperian
- Provides after-hours on call support, as scheduled and/or **needed**.
- Provides limited second level technical support to peers in resolving more challenging problems.
- Directly handles escalated issues assigned to them by the department Manager, Supervisor, or Lead including participation in conference calls with internal and external clients.
- Makes recommendations for process improvements and technology changes within the department.
- Assists with training and/or cross training of newly hired technicians, or existing technicians requiring or seeking additional training.
- Must be receptive to feedback and continues improvement.
- Desirable experience working with high profile clients.
**Qualifications**:
- High School completed.
- Minimum of 1- 2 years of call center experience, 1 year in the technical support area a plus.
- Problem solving, analytical skills.
- Advanced English Language skills, both verbal and written. (85% or above)
- Proven previous job stability, including maintaining long-term work relationships with former employers.
- Must be able to clear the company’s pre-employment screening.
- Sound experience using communication tools such as MS teams and Slack channels etc.
- ITIL sound experience is a plus.
**Additional Information**:
**This is a permanent home-based role in Costa Rica. No relocation available.**
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian’s strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Lo sentimos, este trabajo no está disponible en su región
0
Help Desk Technician
Heredia, Heredia
Experian
Hoy
Trabajo visto
Descripción Del Trabajo
**Company Description**
Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish - and we’re not done.
Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperian
- Provides after-hours on call support, as scheduled and/or **needed**.
- Provides limited second level technical support to peers in resolving more challenging problems.
- Directly handles escalated issues assigned to them by the department Manager, Supervisor, or Lead including participation in conference calls with internal and external clients.
- Makes recommendations for process improvements and technology changes within the department.
- Assists with training and/or cross training of newly hired technicians, or existing technicians requiring or seeking additional training.
- Must be receptive to feedback and continues improvement.
- Desirable experience working with high profile clients.
**Qualifications**
- High School completed.
- Minimum of 1- 2 years of call center experience, 1 year in the technical support area a plus.
- Problem solving, analytical skills.
- Advanced English Language skills, both verbal and written. (85% or above)
- Proven previous job stability, including maintaining long-term work relationships with former employers.
- Must be able to clear the company’s pre-employment screening.
- Sound experience using communication tools such as MS teams and Slack channels etc.
- ITIL sound experience is a plus.
**Additional Information** This is a permanent home-based role in Costa Rica. No relocation available.**
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian’s strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish - and we’re not done.
Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperian
- Provides after-hours on call support, as scheduled and/or **needed**.
- Provides limited second level technical support to peers in resolving more challenging problems.
- Directly handles escalated issues assigned to them by the department Manager, Supervisor, or Lead including participation in conference calls with internal and external clients.
- Makes recommendations for process improvements and technology changes within the department.
- Assists with training and/or cross training of newly hired technicians, or existing technicians requiring or seeking additional training.
- Must be receptive to feedback and continues improvement.
- Desirable experience working with high profile clients.
**Qualifications**
- High School completed.
- Minimum of 1- 2 years of call center experience, 1 year in the technical support area a plus.
- Problem solving, analytical skills.
- Advanced English Language skills, both verbal and written. (85% or above)
- Proven previous job stability, including maintaining long-term work relationships with former employers.
- Must be able to clear the company’s pre-employment screening.
- Sound experience using communication tools such as MS teams and Slack channels etc.
- ITIL sound experience is a plus.
**Additional Information** This is a permanent home-based role in Costa Rica. No relocation available.**
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian’s strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Lo sentimos, este trabajo no está disponible en su región
1
Associate Help Desk Tech
San Jose, Heredia
DXC Technology
Hoy
Trabajo visto
Descripción Del Trabajo
**_ Responsibilities: _**
- Working independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process.
- See description above successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Proactively assist customers to avoid or reduce problem occurrence. ' Participates in projects for process or quality improvements.
- May act as a mentor to lower level employee working on similar hardware and software.
**_ Education and Experience Required: _**
- High school education or equivalent. Typically requires 3- 5 years general experience, or equivalent combination of Experience and college level education.
**_ Knowledge and Skills: _**
- Superior skills both written and verbal communication.
- Experience in customer facing role, remote support, telephone, e
- support, e-chat or similar.
- Has recognized technical skill in the range of products supported within relevant product lines; focus more acutely on a specific product line - for example, Proliant related storage.
- Collaborates with CC and SCE peers on resolving issues.
- Knowledge and experience using Knowledge Management systems.
- Working independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process.
- See description above successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Proactively assist customers to avoid or reduce problem occurrence. ' Participates in projects for process or quality improvements.
- May act as a mentor to lower level employee working on similar hardware and software.
**_ Education and Experience Required: _**
- High school education or equivalent. Typically requires 3- 5 years general experience, or equivalent combination of Experience and college level education.
**_ Knowledge and Skills: _**
- Superior skills both written and verbal communication.
- Experience in customer facing role, remote support, telephone, e
- support, e-chat or similar.
- Has recognized technical skill in the range of products supported within relevant product lines; focus more acutely on a specific product line - for example, Proliant related storage.
- Collaborates with CC and SCE peers on resolving issues.
- Knowledge and experience using Knowledge Management systems.
Lo sentimos, este trabajo no está disponible en su región
2
Customer Technical Support
Heredia, Heredia
Hewlett Packard Enterprise
Hoy
Trabajo visto
Descripción Del Trabajo
Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.
This team will be responsible to monitor incoming electronic alert received from the customer IT infrastructures and react in a proactive way upon those alerts following Standard Operational Procedures to restore or mitigate possible incidents or disruption in the customer IT environment being monitored.
**In a typical day as a Customer Technical Support you would**:**
- Create Incident and SR based on event management needs.
- Resolve Inc/SR within level of expertise.
- Follow up cases to ensure SLAs are met within targets for each customer and avoid unnecessary backlogs.
- Deliver daily reports about certain technologies to the customer management.
- Follow up and adhere to ITIL processes for each customer
- Monitoring customers environment using all GMS available tools:
- **ServiceNow**:Acknowledge alerts and incident creation based on Priority, Impact and Urgency.
- **PHONE**: Keep auto-in and Team's phone line available for the customers to directly reach us in case or urgent matters.
- **ITSM**: Ensure functionality of working tools to allow proper work and task are done within business standards.- Prepares and maintains technical documentation to assist with operation, maintenance, and development of the monitoring- Identifies critical business transactions and implement tools to managing alert and response
- Identifies opportunities for streamlining processes through automation- Create systems for error handling, and logging**If you are**
- Good at partnering, innovating, and making things happen. You are aligned to our core values
- First Level University degree in IT career
- 2+ years experience in customer service with a focus on IT services environments
- Advanced English level: Excellent verbal and written communication skills.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem solving skills.
- Superior customer service skills.
- ITIL v3 Certification / Technical Certification, Bch IT/Systems engineering is preferred
- Phone and remote support experience. E-support experience and knowledge.
- Understand the customer to be an advocated for the customer.
We offer:
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element! Want to know more about it?
Then let’s stay connected!
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office
Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.
This team will be responsible to monitor incoming electronic alert received from the customer IT infrastructures and react in a proactive way upon those alerts following Standard Operational Procedures to restore or mitigate possible incidents or disruption in the customer IT environment being monitored.
**In a typical day as a Customer Technical Support you would**:**
- Create Incident and SR based on event management needs.
- Resolve Inc/SR within level of expertise.
- Follow up cases to ensure SLAs are met within targets for each customer and avoid unnecessary backlogs.
- Deliver daily reports about certain technologies to the customer management.
- Follow up and adhere to ITIL processes for each customer
- Monitoring customers environment using all GMS available tools:
- **ServiceNow**:Acknowledge alerts and incident creation based on Priority, Impact and Urgency.
- **PHONE**: Keep auto-in and Team's phone line available for the customers to directly reach us in case or urgent matters.
- **ITSM**: Ensure functionality of working tools to allow proper work and task are done within business standards.- Prepares and maintains technical documentation to assist with operation, maintenance, and development of the monitoring- Identifies critical business transactions and implement tools to managing alert and response
- Identifies opportunities for streamlining processes through automation- Create systems for error handling, and logging**If you are**
- Good at partnering, innovating, and making things happen. You are aligned to our core values
- First Level University degree in IT career
- 2+ years experience in customer service with a focus on IT services environments
- Advanced English level: Excellent verbal and written communication skills.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem solving skills.
- Superior customer service skills.
- ITIL v3 Certification / Technical Certification, Bch IT/Systems engineering is preferred
- Phone and remote support experience. E-support experience and knowledge.
- Understand the customer to be an advocated for the customer.
We offer:
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element! Want to know more about it?
Then let’s stay connected!
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office
Lo sentimos, este trabajo no está disponible en su región
3
Customer Technical Support
Heredia, Heredia
Hewlett Packard Enterprise
Hoy
Trabajo visto
Descripción Del Trabajo
Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.
This team will be responsible to monitor incoming electronic alert received from the customer IT infrastructures and react in a proactive way upon those alerts following Standard Operational Procedures to restore or mitigate possible incidents or disruption in the customer IT environment being monitored.
**In a typical day as a Customer Technical Support you would**:**
- Create Incident and SR based on event management needs.
- Resolve Inc/SR within level of expertise.
- Follow up cases to ensure SLAs are met within targets for each customer and avoid unnecessary backlogs.
- Deliver daily reports about certain technologies to the customer management.
- Follow up and adhere to ITIL processes for each customer
- Monitoring customers environment using all GMS available tools:
- **ServiceNow**:Acknowledge alerts and incident creation based on Priority, Impact and Urgency.
- **PHONE**: Keep auto-in and Team's phone line available for the customers to directly reach us in case or urgent matters.
- **ITSM**: Ensure functionality of working tools to allow proper work and task are done within business standards.- Prepares and maintains technical documentation to assist with operation, maintenance, and development of the monitoring- Identifies critical business transactions and implement tools to managing alert and response
- Identifies opportunities for streamlining processes through automation- Create systems for error handling, and logging**If you are**
- Good at partnering, innovating, and making things happen. You are aligned to our core values
- First Level University degree in IT career
- 2+ years experience in customer service with a focus on IT services environments
- Advanced English level: Excellent verbal and written communication skills.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem solving skills.
- Superior customer service skills.
- ITIL v3 Certification / Technical Certification, Bch IT/Systems engineering is preferred
- Phone and remote support experience. E-support experience and knowledge.
- Understand the customer to be an advocated for the customer.
We offer:
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element! Want to know more about it?
Then let’s stay connected!
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office
Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.
This team will be responsible to monitor incoming electronic alert received from the customer IT infrastructures and react in a proactive way upon those alerts following Standard Operational Procedures to restore or mitigate possible incidents or disruption in the customer IT environment being monitored.
**In a typical day as a Customer Technical Support you would**:**
- Create Incident and SR based on event management needs.
- Resolve Inc/SR within level of expertise.
- Follow up cases to ensure SLAs are met within targets for each customer and avoid unnecessary backlogs.
- Deliver daily reports about certain technologies to the customer management.
- Follow up and adhere to ITIL processes for each customer
- Monitoring customers environment using all GMS available tools:
- **ServiceNow**:Acknowledge alerts and incident creation based on Priority, Impact and Urgency.
- **PHONE**: Keep auto-in and Team's phone line available for the customers to directly reach us in case or urgent matters.
- **ITSM**: Ensure functionality of working tools to allow proper work and task are done within business standards.- Prepares and maintains technical documentation to assist with operation, maintenance, and development of the monitoring- Identifies critical business transactions and implement tools to managing alert and response
- Identifies opportunities for streamlining processes through automation- Create systems for error handling, and logging**If you are**
- Good at partnering, innovating, and making things happen. You are aligned to our core values
- First Level University degree in IT career
- 2+ years experience in customer service with a focus on IT services environments
- Advanced English level: Excellent verbal and written communication skills.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem solving skills.
- Superior customer service skills.
- ITIL v3 Certification / Technical Certification, Bch IT/Systems engineering is preferred
- Phone and remote support experience. E-support experience and knowledge.
- Understand the customer to be an advocated for the customer.
We offer:
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element! Want to know more about it?
Then let’s stay connected!
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office
Lo sentimos, este trabajo no está disponible en su región
4
Customer Technical Support
Heredia, Heredia
Hewlett Packard Enterprise
Hoy
Trabajo visto
Descripción Del Trabajo
Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.
This team will be responsible to monitor incoming electronic alert received from the customer IT infrastructures and react in a proactive way upon those alerts following Standard Operational Procedures to restore or mitigate possible incidents or disruption in the customer IT environment being monitored.
**In a typical day as a Customer Technical Support you would**:**
- Create Incident and SR based on event management needs.
- Resolve Inc/SR within level of expertise.
- Follow up cases to ensure SLAs are met within targets for each customer and avoid unnecessary backlogs.
- Deliver daily reports about certain technologies to the customer management.
- Follow up and adhere to ITIL processes for each customer
- Monitoring customers environment using all GMS available tools:
- **ServiceNow**:Acknowledge alerts and incident creation based on Priority, Impact and Urgency.
- **PHONE**: Keep auto-in and Team's phone line available for the customers to directly reach us in case or urgent matters.
- **ITSM**: Ensure functionality of working tools to allow proper work and task are done within business standards.- Prepares and maintains technical documentation to assist with operation, maintenance, and development of the monitoring- Identifies critical business transactions and implement tools to managing alert and response
- Identifies opportunities for streamlining processes through automation- Create systems for error handling, and logging**If you are**
- Good at partnering, innovating, and making things happen. You are aligned to our core values
- First Level University degree in IT career
- 2+ years experience in customer service with a focus on IT services environments
- Advanced English level: Excellent verbal and written communication skills.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem solving skills.
- Superior customer service skills.
- ITIL v3 Certification / Technical Certification, Bch IT/Systems engineering is preferred
- Phone and remote support experience. E-support experience and knowledge.
- Understand the customer to be an advocated for the customer.
We offer:
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element! Want to know more about it?
Then let’s stay connected!
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office
Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.
This team will be responsible to monitor incoming electronic alert received from the customer IT infrastructures and react in a proactive way upon those alerts following Standard Operational Procedures to restore or mitigate possible incidents or disruption in the customer IT environment being monitored.
**In a typical day as a Customer Technical Support you would**:**
- Create Incident and SR based on event management needs.
- Resolve Inc/SR within level of expertise.
- Follow up cases to ensure SLAs are met within targets for each customer and avoid unnecessary backlogs.
- Deliver daily reports about certain technologies to the customer management.
- Follow up and adhere to ITIL processes for each customer
- Monitoring customers environment using all GMS available tools:
- **ServiceNow**:Acknowledge alerts and incident creation based on Priority, Impact and Urgency.
- **PHONE**: Keep auto-in and Team's phone line available for the customers to directly reach us in case or urgent matters.
- **ITSM**: Ensure functionality of working tools to allow proper work and task are done within business standards.- Prepares and maintains technical documentation to assist with operation, maintenance, and development of the monitoring- Identifies critical business transactions and implement tools to managing alert and response
- Identifies opportunities for streamlining processes through automation- Create systems for error handling, and logging**If you are**
- Good at partnering, innovating, and making things happen. You are aligned to our core values
- First Level University degree in IT career
- 2+ years experience in customer service with a focus on IT services environments
- Advanced English level: Excellent verbal and written communication skills.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem solving skills.
- Superior customer service skills.
- ITIL v3 Certification / Technical Certification, Bch IT/Systems engineering is preferred
- Phone and remote support experience. E-support experience and knowledge.
- Understand the customer to be an advocated for the customer.
We offer:
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element! Want to know more about it?
Then let’s stay connected!
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office
Lo sentimos, este trabajo no está disponible en su región
5
Customer Support Representative Ii
Hatillo, San José
SYKES Costa Rica
Hoy
Trabajo visto
Descripción Del Trabajo
**Objective**:
We are looking for committed Tier 1 team players aiming to grow within the DocuSign account. This position is the first line of defense to educate, solve the problems and delight our customers, assuring our products are having a maximum impact on users.
**Hard skills**:
- Fluent in verbal and written English, High Proficiency level. (85 %>) (must).
- No disciplinary actions within the last 6 months (must).
- Performance Appraisal score greater than 3.25% for the last 3 months (must).
- High School Diploma (must).
- Flexibility temporary work from home/onsite (must).
- Being able to interact with different kinds of operative systems (must).
- Technical Certifications are a plus.
**Soft skills**:
- Attention to detail, excellent organizational skills, superior time management skills.
- Ability to work in a collegial fashion with peers in other organizational units.
- Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment.
**Responsibilities**:
- Meet and exceed your service level goals - Achieve ~ 92% or higher on closed case surveys.
**Benefits**:
- Tech Academy.
- Growth Opportunity.
- Language Academy.
We are looking for committed Tier 1 team players aiming to grow within the DocuSign account. This position is the first line of defense to educate, solve the problems and delight our customers, assuring our products are having a maximum impact on users.
**Hard skills**:
- Fluent in verbal and written English, High Proficiency level. (85 %>) (must).
- No disciplinary actions within the last 6 months (must).
- Performance Appraisal score greater than 3.25% for the last 3 months (must).
- High School Diploma (must).
- Flexibility temporary work from home/onsite (must).
- Being able to interact with different kinds of operative systems (must).
- Technical Certifications are a plus.
**Soft skills**:
- Attention to detail, excellent organizational skills, superior time management skills.
- Ability to work in a collegial fashion with peers in other organizational units.
- Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment.
**Responsibilities**:
- Meet and exceed your service level goals - Achieve ~ 92% or higher on closed case surveys.
**Benefits**:
- Tech Academy.
- Growth Opportunity.
- Language Academy.
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6
Guided Customer Support Representative
San Jose, Heredia
Teleperformance Costa Rica
Hoy
Trabajo visto
Descripción Del Trabajo
**Overview**:As an agent, you will act as a liaison, provide product/services information, and answer questions via phone calls related to general inquiries about our internet service, and basic technical support.
**Competencies**:Identify and define problems, Active Listening, and Empathy
**Responsibilities**
- Provide accurate, valid, and complete information by using the right methods/tools
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide appropriate solutions and alternatives to customers
**Requirements**:
- English level B2- 85%
- Work experience +
- Typing 20WPM
- Effective communication
Tipo de puesto: Tiempo completo, Permanente
Salario: ₡450,000.00 - ₡500,000.00 al mes
**Competencies**:Identify and define problems, Active Listening, and Empathy
**Responsibilities**
- Provide accurate, valid, and complete information by using the right methods/tools
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide appropriate solutions and alternatives to customers
**Requirements**:
- English level B2- 85%
- Work experience +
- Typing 20WPM
- Effective communication
Tipo de puesto: Tiempo completo, Permanente
Salario: ₡450,000.00 - ₡500,000.00 al mes
Lo sentimos, este trabajo no está disponible en su región
7
Call Center Agent
Alajuela, Alajuela
Abbott
Publicado hace 14 días
Trabajo visto
Descripción Del Trabajo
**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of .
+ Transportation, cafeteria, health insurance, Association, EAP program.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works in Aerocentro, Alajuela location in the Division of CRM, Cardiac Rhythm Technologies.
As Telecommunication Specialist I, you'll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.
**What You'll Do**
+ Answers calls from hospital's staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
+ Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
+ Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
+ Perform outbound calls to Sales Representatives to confirm receipt of case information
+ Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate
**Shift Adm (Monday to Friday from 9am to 6pm)**
**Experience and required qualifications**
+ High School Bachelor Degree
+ One year of experience in a customer service, product support, IT, telecommunications, or related role.
+ Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
+ Fully Bilingual (English and Spanish)
**Preferred Qualifications**
+ Experience in the biotech, bio-instruments or medical devices industries
+ Experience working in a broader enterprise/cross-division business unit model preferred.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of .
+ Transportation, cafeteria, health insurance, Association, EAP program.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works in Aerocentro, Alajuela location in the Division of CRM, Cardiac Rhythm Technologies.
As Telecommunication Specialist I, you'll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.
**What You'll Do**
+ Answers calls from hospital's staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
+ Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
+ Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
+ Perform outbound calls to Sales Representatives to confirm receipt of case information
+ Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate
**Shift Adm (Monday to Friday from 9am to 6pm)**
**Experience and required qualifications**
+ High School Bachelor Degree
+ One year of experience in a customer service, product support, IT, telecommunications, or related role.
+ Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
+ Fully Bilingual (English and Spanish)
**Preferred Qualifications**
+ Experience in the biotech, bio-instruments or medical devices industries
+ Experience working in a broader enterprise/cross-division business unit model preferred.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Lo sentimos, este trabajo no está disponible en su región
8
Associate Customer Support
San Jose, Heredia
DXC Technology
Hoy
Trabajo visto
Descripción Del Trabajo
**_ Responsibilities: _**
- Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
- Monitor the service event through completion for compliance.
- Manage the service requests of customers through different access channels.
- Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis.
- Participates/leads in projects for process or quality improvements.
- Works with escalated customers and recommends actions in post incident reviews.
- Manages multiple tasks or cases simultaneously with mínimal supervision May act as a mentor or trainer in the team.
**_ Education and Experience Required: _**
High school education or equivalent. Typically requires 3- 5 years general experience, or equivalent combination of experience and college level education.
**_ Knowledge and Skills: _**
- Superior communication skills both written and verbal
- Experience in customer facing role either remote or face to face
- Understands internal processes and tools
- Computer proficiency
- Problem solving skills
- Accuracy in data entry
- Excellent fluency in language to be supported.
- Experience in a phone based remote role
- Familiarity with computer technology
- Time management skills
- Oversee compliance with operating procedures and standards
- Experience in call routing and processes as well as case logging systems and obligation systems
- Strong understanding of internal processes, tools and usage of such tools in managing daily tasks
- Ability to mentor and train new agents
- Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
- Monitor the service event through completion for compliance.
- Manage the service requests of customers through different access channels.
- Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis.
- Participates/leads in projects for process or quality improvements.
- Works with escalated customers and recommends actions in post incident reviews.
- Manages multiple tasks or cases simultaneously with mínimal supervision May act as a mentor or trainer in the team.
**_ Education and Experience Required: _**
High school education or equivalent. Typically requires 3- 5 years general experience, or equivalent combination of experience and college level education.
**_ Knowledge and Skills: _**
- Superior communication skills both written and verbal
- Experience in customer facing role either remote or face to face
- Understands internal processes and tools
- Computer proficiency
- Problem solving skills
- Accuracy in data entry
- Excellent fluency in language to be supported.
- Experience in a phone based remote role
- Familiarity with computer technology
- Time management skills
- Oversee compliance with operating procedures and standards
- Experience in call routing and processes as well as case logging systems and obligation systems
- Strong understanding of internal processes, tools and usage of such tools in managing daily tasks
- Ability to mentor and train new agents
Lo sentimos, este trabajo no está disponible en su región
9