Senior Help Desk Technician
Heredia, Heredia
Experian
Hoy
Trabajo visto
Descripción Del Trabajo
Company Description
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
**Job Description**:
- Provides after-hours on call support, as scheduled and/or needed.
- Provides limited second level technical support to peers in resolving more challenging problems.
- Directly handles escalated issues assigned to them by the department Manager, Supervisor, or Lead including participation in conference calls with internal and external clients.
- Makes recommendations for process improvements and technology changes within the department.
- Must be receptive to feedback and continues improvement.
- Desirable experience working with high profile clients.
- Responsible for training of newly hired technicians, existing technicians requiring or seeking additional training.
- Responds to moderately complex questions and assists Help Desk technician and direct customers.
- Update & maintain internal knowledge base system.
- Use advanced troubleshooting techniques and systems to properly diagnose client’s problems.
**Qualifications**:
- High School completed.
- Minimum of 2 - 3 years’ experience in call center technical support positions, 1-2 years’ experience in Senior or SME positions is a plus.
- Problem solving, analytical skills.
- Ability to work independently with mínimal supervision.
- Must be able to work effectively & communicate in a team environment.
- Strong analytical skills, problem solving
- Advanced English Language skills, both verbal and written. (85% or above)
- Proven previous job stability, including maintaining long-term work relationships with former employers.
- Must be able to clear the company’s pre-employment screening.
- Sound experience using communication tools such as MS teams and Slack channels etc.
- ITIL sound experience as a plus.
- Interpersonal skills to interact with customers and team members.
- Sound experience with monitoring systems such as Dynatrace, or Splunk.
- Training experience/formation is desirable.
- Willing to work during weekends.
Additional Information
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not done.
We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact. the list goes on. See our DEI work in action!
The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.
Find out what is like to work for Experian and discover the Unexpected!
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
**Job Description**:
- Provides after-hours on call support, as scheduled and/or needed.
- Provides limited second level technical support to peers in resolving more challenging problems.
- Directly handles escalated issues assigned to them by the department Manager, Supervisor, or Lead including participation in conference calls with internal and external clients.
- Makes recommendations for process improvements and technology changes within the department.
- Must be receptive to feedback and continues improvement.
- Desirable experience working with high profile clients.
- Responsible for training of newly hired technicians, existing technicians requiring or seeking additional training.
- Responds to moderately complex questions and assists Help Desk technician and direct customers.
- Update & maintain internal knowledge base system.
- Use advanced troubleshooting techniques and systems to properly diagnose client’s problems.
**Qualifications**:
- High School completed.
- Minimum of 2 - 3 years’ experience in call center technical support positions, 1-2 years’ experience in Senior or SME positions is a plus.
- Problem solving, analytical skills.
- Ability to work independently with mínimal supervision.
- Must be able to work effectively & communicate in a team environment.
- Strong analytical skills, problem solving
- Advanced English Language skills, both verbal and written. (85% or above)
- Proven previous job stability, including maintaining long-term work relationships with former employers.
- Must be able to clear the company’s pre-employment screening.
- Sound experience using communication tools such as MS teams and Slack channels etc.
- ITIL sound experience as a plus.
- Interpersonal skills to interact with customers and team members.
- Sound experience with monitoring systems such as Dynatrace, or Splunk.
- Training experience/formation is desirable.
- Willing to work during weekends.
Additional Information
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not done.
We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact. the list goes on. See our DEI work in action!
The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.
Find out what is like to work for Experian and discover the Unexpected!
Lo sentimos, este trabajo no está disponible en su región
0
IT Help Desk Analyst (Hybrid)
San Jose, Heredia
Dwellworks Costa Rica LTD
Hoy
Trabajo visto
Descripción Del Trabajo
**OUR POSITION IN A NUTSHELL**:
**YOUR FOOTPRINT AT DWELLWORKS**:
The IT Help Desk Support associate will need to feel comfortable interacting with all levels of users within the company and have exceptional customer service skills.
**WHAT YOU WILL ACCOMPLISH**:
- Manage help desk for third party independent consultants including management of major roll-outs to the network. Roll-outs include communication planning, roll-out testing, training creation, training delivery, and ongoing support. If applicable, manage roll-out support resources through planning of work assignments, training, and ongoing problem resolution support.
- Provide user support in all time zones and serve as SME for Office 365, Office Products, Ring Central, and Video Conferencing (Zoom and WebEX)
- Create troubleshooting guide for one off situation to share knowledge with the team members.
**WHAT WE'RE LOOKING FOR**:
**_ Your Experience & Education (required)_**
- Bachelor’s degree or equivalent experience
- 3+ years of related experience
- Debugging or troubleshooting experience
- Using Windows and Mac operating systems
- Office 365, and Office Suite
- Mobile device support
- Application configuration and administration in a Microsoft environment
**_Your Additional Skills and Abilities_**
- Ability to speak and write in English in all business communications
- Ability to work in a team environment
- Critical thinking
- Outstanding communication and documentation skills
**WHO WE ARE**:
**_ Our Team_**
The Dwellworks experience is driven with passion, hard work and integrity. We search for the team players, the go-getters, and the innovators who are hungry to learn. Best of all, we promote a relaxed, well-rounded environment where associates can explore and engage in extensive opportunities such as our associate led committees for engagement. Here at Dwellworks, we want you to succeed, we want you to grow, and we want you to thrive!
**_ Additional Information_**
- Salary in US Dollars
- 5 additional days of vacation per year
- Private medical and dental benefits
- Casual environment
- Minimum of 3 days in office per week, weeks will vary depending on user support that is needed
**WANT TO LEARN MORE**:
Check out our website
**_ Dwellworks is an Equal Opportunity Employer and values the diversity of perspective & experience brought to our company by people from all backgrounds & communities._
**YOUR FOOTPRINT AT DWELLWORKS**:
The IT Help Desk Support associate will need to feel comfortable interacting with all levels of users within the company and have exceptional customer service skills.
**WHAT YOU WILL ACCOMPLISH**:
- Manage help desk for third party independent consultants including management of major roll-outs to the network. Roll-outs include communication planning, roll-out testing, training creation, training delivery, and ongoing support. If applicable, manage roll-out support resources through planning of work assignments, training, and ongoing problem resolution support.
- Provide user support in all time zones and serve as SME for Office 365, Office Products, Ring Central, and Video Conferencing (Zoom and WebEX)
- Create troubleshooting guide for one off situation to share knowledge with the team members.
**WHAT WE'RE LOOKING FOR**:
**_ Your Experience & Education (required)_**
- Bachelor’s degree or equivalent experience
- 3+ years of related experience
- Debugging or troubleshooting experience
- Using Windows and Mac operating systems
- Office 365, and Office Suite
- Mobile device support
- Application configuration and administration in a Microsoft environment
**_Your Additional Skills and Abilities_**
- Ability to speak and write in English in all business communications
- Ability to work in a team environment
- Critical thinking
- Outstanding communication and documentation skills
**WHO WE ARE**:
**_ Our Team_**
The Dwellworks experience is driven with passion, hard work and integrity. We search for the team players, the go-getters, and the innovators who are hungry to learn. Best of all, we promote a relaxed, well-rounded environment where associates can explore and engage in extensive opportunities such as our associate led committees for engagement. Here at Dwellworks, we want you to succeed, we want you to grow, and we want you to thrive!
**_ Additional Information_**
- Salary in US Dollars
- 5 additional days of vacation per year
- Private medical and dental benefits
- Casual environment
- Minimum of 3 days in office per week, weeks will vary depending on user support that is needed
**WANT TO LEARN MORE**:
Check out our website
**_ Dwellworks is an Equal Opportunity Employer and values the diversity of perspective & experience brought to our company by people from all backgrounds & communities._
Lo sentimos, este trabajo no está disponible en su región
1
Call Center Agent
Alajuela, Alajuela
Abbott
Publicado hace 2 días
Trabajo visto
Descripción Del Trabajo
**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of .
+ Transportation, cafeteria, health insurance, Association, EAP program.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works in Aerocentro, Alajuela location in the Division of CRM, Cardiac Rhythm Technologies.
As Telecommunication Specialist I, you'll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.
**What You'll Do**
+ Answers calls from hospital's staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
+ Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
+ Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
+ Perform outbound calls to Sales Representatives to confirm receipt of case information
+ Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate
**Shift Adm (Monday to Friday from 9am to 6pm)**
**Experience and required qualifications**
+ High School Bachelor Degree
+ One year of experience in a customer service, product support, IT, telecommunications, or related role.
+ Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
+ Fully Bilingual (English and Spanish)
**Preferred Qualifications**
+ Experience in the biotech, bio-instruments or medical devices industries
+ Experience working in a broader enterprise/cross-division business unit model preferred.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of .
+ Transportation, cafeteria, health insurance, Association, EAP program.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works in Aerocentro, Alajuela location in the Division of CRM, Cardiac Rhythm Technologies.
As Telecommunication Specialist I, you'll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.
**What You'll Do**
+ Answers calls from hospital's staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
+ Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
+ Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
+ Perform outbound calls to Sales Representatives to confirm receipt of case information
+ Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate
**Shift Adm (Monday to Friday from 9am to 6pm)**
**Experience and required qualifications**
+ High School Bachelor Degree
+ One year of experience in a customer service, product support, IT, telecommunications, or related role.
+ Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
+ Fully Bilingual (English and Spanish)
**Preferred Qualifications**
+ Experience in the biotech, bio-instruments or medical devices industries
+ Experience working in a broader enterprise/cross-division business unit model preferred.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Lo sentimos, este trabajo no está disponible en su región
2
Customer Support Associate
San Jose, Heredia
MicroPort Orthopedics S.A.
Hoy
Trabajo visto
Descripción Del Trabajo
JOB RESPONSIBILITIES:
1. Position requires continuous interaction with functionally related departments, distribution network, customers, carriers, and internal MicroPort Orthopedics management.
2. Must attend training sessions and available seminars as presented, in order to stay current on new products and procedures.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
COMPLIANCE:
Every employee is responsible for adhering to the AdvaMed Code of Ethics on Interactions with Health Care
Professionals and any related ethical, compliant business practices, including but not limited to, compliance with
the Company’s Compliance Program, FDS regulations and guidance, Anti-Kickback Statute, and other Federal,
State and/or local laws. Every employee is responsible for completing required compliance training successfully
and on-time.
Must be aware of all compliance guidelines and complete all compliance training successfully and on time.
ACCOUNTABILITY:
Limited degree of responsibility of others. Responsible for meeting deadlines and maintaining operational work
flow requirements.
Access to customer invoices and statements. Daily access to customer, product and pricing information.
Required to adhere to MPO policy regarding records retention, security, customer accounts and distributor
information. The utmost in trust, leadership, initiative, and responsiveness is required for the role.
Acceptable error rate required. Must improve to less than 1% error rate before considered proficient in job. Errors
result in lost customers, lost sales and increased operational expense required for corrections.
Education Required: High School Diploma, GED or related Technical Education
Education Preferred: Bachelor´s degree
Years of Related Experience: 1-3 years of customer service experience or related field. history of working in a medical device environment is very nice to have.
SPECIAL SKILLS, KNOWLEDGE, AND ABILITIES:
- Must possess a high degree of interpersonal relationship skills in order to effectively meet customer
requirements.
- Must have excellent communication skills.
- The position requires independent problem solving, critical thinking, and sound judgment regarding
customer satisfaction and MPO requirements.
- Familiar with JDE Order Entry/Inventory System preferred.
- Excellent Data Entry skills.
- Ability to cover data entry processing for distributors that are not online with JDE.
1. Position requires continuous interaction with functionally related departments, distribution network, customers, carriers, and internal MicroPort Orthopedics management.
2. Must attend training sessions and available seminars as presented, in order to stay current on new products and procedures.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
COMPLIANCE:
Every employee is responsible for adhering to the AdvaMed Code of Ethics on Interactions with Health Care
Professionals and any related ethical, compliant business practices, including but not limited to, compliance with
the Company’s Compliance Program, FDS regulations and guidance, Anti-Kickback Statute, and other Federal,
State and/or local laws. Every employee is responsible for completing required compliance training successfully
and on-time.
Must be aware of all compliance guidelines and complete all compliance training successfully and on time.
ACCOUNTABILITY:
Limited degree of responsibility of others. Responsible for meeting deadlines and maintaining operational work
flow requirements.
Access to customer invoices and statements. Daily access to customer, product and pricing information.
Required to adhere to MPO policy regarding records retention, security, customer accounts and distributor
information. The utmost in trust, leadership, initiative, and responsiveness is required for the role.
Acceptable error rate required. Must improve to less than 1% error rate before considered proficient in job. Errors
result in lost customers, lost sales and increased operational expense required for corrections.
Education Required: High School Diploma, GED or related Technical Education
Education Preferred: Bachelor´s degree
Years of Related Experience: 1-3 years of customer service experience or related field. history of working in a medical device environment is very nice to have.
SPECIAL SKILLS, KNOWLEDGE, AND ABILITIES:
- Must possess a high degree of interpersonal relationship skills in order to effectively meet customer
requirements.
- Must have excellent communication skills.
- The position requires independent problem solving, critical thinking, and sound judgment regarding
customer satisfaction and MPO requirements.
- Familiar with JDE Order Entry/Inventory System preferred.
- Excellent Data Entry skills.
- Ability to cover data entry processing for distributors that are not online with JDE.
Lo sentimos, este trabajo no está disponible en su región
3
Associate Customer Support
San Jose, Heredia
DXC Technology
Hoy
Trabajo visto
Descripción Del Trabajo
**_ Responsibilities: _**
- Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
- Monitor the service event through completion for compliance.
- Manage the service requests of customers through different access channels.
- Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis.
- Participates/leads in projects for process or quality improvements.
- Works with escalated customers and recommends actions in post incident reviews.
- Manages multiple tasks or cases simultaneously with mínimal supervision May act as a mentor or trainer in the team.
**_ Education and Experience Required: _**
High school education or equivalent. Typically requires 2-5 years general experience, or equivalent combination of experience and college level education.
**_ Knowledge and Skills: _**
- Superior communication skills both written and verbal (90% or C1 proficiency)
- Experience in customer facing role either remote or face to face
- Understands internal processes and tools
- Computer proficiency
- Problem solving skills
- Accuracy in data entry
- Excellent fluency in language to be supported.
- Experience in a phone based remote role
- Familiarity with computer technology
- Time management skills
- Oversee compliance with operating procedures and standards
- Experience in call routing and processes as well as case logging systems and obligation systems
- Strong understanding of internal processes, tools and usage of such tools in managing daily tasks
- Ability to mentor and train new agents
- Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
- Monitor the service event through completion for compliance.
- Manage the service requests of customers through different access channels.
- Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis.
- Participates/leads in projects for process or quality improvements.
- Works with escalated customers and recommends actions in post incident reviews.
- Manages multiple tasks or cases simultaneously with mínimal supervision May act as a mentor or trainer in the team.
**_ Education and Experience Required: _**
High school education or equivalent. Typically requires 2-5 years general experience, or equivalent combination of experience and college level education.
**_ Knowledge and Skills: _**
- Superior communication skills both written and verbal (90% or C1 proficiency)
- Experience in customer facing role either remote or face to face
- Understands internal processes and tools
- Computer proficiency
- Problem solving skills
- Accuracy in data entry
- Excellent fluency in language to be supported.
- Experience in a phone based remote role
- Familiarity with computer technology
- Time management skills
- Oversee compliance with operating procedures and standards
- Experience in call routing and processes as well as case logging systems and obligation systems
- Strong understanding of internal processes, tools and usage of such tools in managing daily tasks
- Ability to mentor and train new agents
Lo sentimos, este trabajo no está disponible en su región
4
Customer Support Executive - Portuguese
Heredia, Heredia
LSEG (London Stock Exchange Group)
Hoy
Trabajo visto
Descripción Del Trabajo
Job Description Summary:
**Responsibilities**:
Log and classify all calls and requests for assistance in the customer relationship management system.
Filter and call out enquiries related to other aspects of the business and handover to the appropriate department.
Oversee enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.
Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.
Call out problems affecting several customers or influencing the timely resolution of one customer’s enquiry. This would include customer concerns to the team leader and other support, sales, engineering or resolver groups as appropriate.
Recognize and raise recurring problems, inferior processes, or outdated procedures.
Accept additional projects or areas of responsibility that will improve the team’s performance.
Qualifications:
- Business level, both written and spoken fluency in English and Portuguese language requirement.
- Experience in a customer service or contact centre environment preferred. Previous experience in the financial or IT industry is desirable.
- Knowledge of desktop offerings whether deployed or handled (SaaS) is an advantage.
- Detail orientated with sound information probing skills.
- Well-developed analytical skills with that can problem solve and develop solutions.
- University qualified in a field relating to the financial markets, the finance sector or business.
- Potential to communicate and engage effectively, verbally and in writing, in English and any other designated languages with customers and colleagues.
- The ability to learn and become specialists in products and develop a sound understanding of the financial markets they serve.
- Positive approach to undertake additional projects and responsibilities from time to time.
- The role may require flexibility in working hours - flexible shift to cover early hours of Europe.
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Please take a moment to read this
privacy notice
carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained,
.
**Responsibilities**:
Log and classify all calls and requests for assistance in the customer relationship management system.
Filter and call out enquiries related to other aspects of the business and handover to the appropriate department.
Oversee enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.
Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.
Call out problems affecting several customers or influencing the timely resolution of one customer’s enquiry. This would include customer concerns to the team leader and other support, sales, engineering or resolver groups as appropriate.
Recognize and raise recurring problems, inferior processes, or outdated procedures.
Accept additional projects or areas of responsibility that will improve the team’s performance.
Qualifications:
- Business level, both written and spoken fluency in English and Portuguese language requirement.
- Experience in a customer service or contact centre environment preferred. Previous experience in the financial or IT industry is desirable.
- Knowledge of desktop offerings whether deployed or handled (SaaS) is an advantage.
- Detail orientated with sound information probing skills.
- Well-developed analytical skills with that can problem solve and develop solutions.
- University qualified in a field relating to the financial markets, the finance sector or business.
- Potential to communicate and engage effectively, verbally and in writing, in English and any other designated languages with customers and colleagues.
- The ability to learn and become specialists in products and develop a sound understanding of the financial markets they serve.
- Positive approach to undertake additional projects and responsibilities from time to time.
- The role may require flexibility in working hours - flexible shift to cover early hours of Europe.
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Please take a moment to read this
privacy notice
carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained,
.
Lo sentimos, este trabajo no está disponible en su región
5
Call Center Agent (Costa Rica)
20101 Alajuela, Alajuela
24 Hours Group
Publicado hace 446 días
Trabajo visto
Descripción Del Trabajo
This is a remote position.
The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. DUTIES AND RESPONSIBILITIES: 1. Responsible for managing a whole lot of incoming and outgoing calls in the operations. 2. Identify the needs of client and find solution to it. 3. Answering inbound calls, converting them to leads, and later to towing jobs. WORKING CONDITIONS: 1. Remote 2. Shift-based — in a Call Center that works 24/7. 3. Pacific Time Zone RequirementsRequirements TECHNICAL & PHYSICAL REQUIREMENTS: 1. High speed and stable internet connection 2. A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM) Note: This is an important requirement, if you don't have the minimum requirements. Sorry, but you won't be able to proceed with your application . 3. Super important — a quiet place to work, without any background noises 4. Power back up and internet back up is a MUST.
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Senior Customer Support Executive - Portuguese
Heredia, Heredia
LSEG (London Stock Exchange Group)
Hoy
Trabajo visto
Descripción Del Trabajo
Job Description Summary:
**Responsibilities**:
Log and classify all calls and requests for assistance in the customer relationship management system.
Filter and call out enquiries related to other aspects of the business and handover to the appropriate department.
Oversee enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.
Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.
Call out problems affecting several customers or influencing the timely resolution of one customer’s enquiry. This would include customer concerns to the team leader and other support, sales, engineering or resolver groups as appropriate.
Recognize and raise recurring problems, inferior processes, or outdated procedures.
Accept additional projects or areas of responsibility that will improve the team’s performance.
Qualifications:
- Business level, both written and spoken fluency in English and Portuguese language requirement.
- Experience in a customer service or contact centre environment preferred. Previous experience in the financial or IT industry is desirable.
- Knowledge of desktop offerings whether deployed or handled (SaaS) is an advantage.
- Detail orientated with sound information probing skills.
- Well-developed analytical skills with that can problem solve and develop solutions.
- University qualified in a field relating to the financial markets, the finance sector or business.
- Potential to communicate and engage effectively, verbally and in writing, in English and any other designated languages with customers and colleagues.
- The ability to learn and become specialists in products and develop a sound understanding of the financial markets they serve.
- Positive approach to undertake additional projects and responsibilities from time to time.
- The role may require flexibility in working hours - flexible shift to cover early hours of Europe.
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Please take a moment to read this
privacy notice
carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained,
.
**Responsibilities**:
Log and classify all calls and requests for assistance in the customer relationship management system.
Filter and call out enquiries related to other aspects of the business and handover to the appropriate department.
Oversee enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.
Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.
Call out problems affecting several customers or influencing the timely resolution of one customer’s enquiry. This would include customer concerns to the team leader and other support, sales, engineering or resolver groups as appropriate.
Recognize and raise recurring problems, inferior processes, or outdated procedures.
Accept additional projects or areas of responsibility that will improve the team’s performance.
Qualifications:
- Business level, both written and spoken fluency in English and Portuguese language requirement.
- Experience in a customer service or contact centre environment preferred. Previous experience in the financial or IT industry is desirable.
- Knowledge of desktop offerings whether deployed or handled (SaaS) is an advantage.
- Detail orientated with sound information probing skills.
- Well-developed analytical skills with that can problem solve and develop solutions.
- University qualified in a field relating to the financial markets, the finance sector or business.
- Potential to communicate and engage effectively, verbally and in writing, in English and any other designated languages with customers and colleagues.
- The ability to learn and become specialists in products and develop a sound understanding of the financial markets they serve.
- Positive approach to undertake additional projects and responsibilities from time to time.
- The role may require flexibility in working hours - flexible shift to cover early hours of Europe.
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Please take a moment to read this
privacy notice
carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained,
.
Lo sentimos, este trabajo no está disponible en su región
7