75 Ofertas de Sykes en Escazú

**Overview**:As an agent, you will act as a liaison, provide product/services information, and answer questions via phone calls related to general inquiries about our internet service, and basic technical support.

**Competencies**:Identify and define problems, Active Listening, and Empathy

**Responsibilities**
- Provide accurate, valid, and complete information by using the right methods/tools
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide appropriate solutions and alternatives to customers

**Requirements**:

- Only on site
- English level B2- 85%
- Work experience +
- Typing 20WPM
- Effective communication

Tipo de puesto: Tiempo completo, Permanente

Salario: ₡450,000.00 - ₡500,000.00 al mes

Company Description
- we process over 50 billion transactions a day in our cloud to protect our customers.

**Job Description**:
Provides leadership and direction to the teams that are executing customer support to Zscaler customers. This highly visible role will bring strong client support experience and technical strength related to security practices to continue growth and reputation as the leading provider of technology solutions to our market.

In this role, you will work closely with sales, product, technology teams and customers to ensure Zscaler product support are delivered timely and achieve the business objectives for our customers. To be successful in this role, you will need to possess a positive, engaging and goal-oriented management style and must be comfortable working with cross functional teams.

**Key Responsibilities**:

- Responsible for taking an entrepreneurial approach to building and implementing Services Offerings with customer success as the goal
- Build and sustain an efficient, responsive organization that supports a customer success centric approach to support delivery
- Set goals and initiatives for the team and manage performance and productivity to achieve SLAs for customer interactions
- Build Infrastructure and knowledge base to promote Online Customer Self-service
- Drive organizational process improvements for world class customer experience
- Influence cross-functional business units to drive operational excellence and customer satisfaction
- Build and sustain trusting client relationships at the appropriate level
- Maintain a positive environment that encourages employee participation, promote individual growth and development and minimize turnover
- Contribute to the financial success of the business unit through effective planning, budget management and maintain margins

**Qualifications**:

- 5 + years of exceptional leadership in leading, managing and scaling a growing services organization
- Excellent client relationship management skills, and ability to serve as a trusted advisor
- A roll-up sleeves approach to the design, development, implementation and measure of Support Services
- Strong interpersonal skills and a collaborative nature
- A proven performance track record of achieving / overachieving against goals
- Demonstrated good verbal, presentation and written skills; the ability to speak to groups and lead or facilitate technical workshops.
- Direct experience in a technical role (e.g., engineering) highly preferred.
- Experience in the SaaS Security domain preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

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**What You Can Expect From Us**:

- An environment where you will be working on cutting edge technologies and architectures
- A fun, passionate and collaborative workplace
- Competitive salary and benefits, including equity

**Why Zscaler?**

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**the gig**

You are all about the customer! You can't just deliver customer service.you are compelled to deliver AWESOME! You are the liaison between Nitel and the customer, serving as the customer’s advocate while balancing doing the right thing for the business. You focus on

**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of .
+ Transportation, cafeteria, health insurance, Association, EAP program.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works in Aerocentro, Alajuela location in the Division of CRM, Cardiac Rhythm Technologies.
As Telecommunication Specialist I, you'll have the chance to work in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. Provides answering services and provides paging services for Abbott Sales Representatives, physicians and hospital personnel.
**What You'll Do**
+ Answers calls from hospital's staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
+ Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
+ Determine the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
+ Perform outbound calls to Sales Representatives to confirm receipt of case information
+ Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate
**Shift Adm (Monday to Friday from 9am to 6pm)**
**Experience and required qualifications**
+ High School Bachelor Degree
+ One year of experience in a customer service, product support, IT, telecommunications, or related role.
+ Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
+ Fully Bilingual (English and Spanish)
**Preferred Qualifications**
+ Experience in the biotech, bio-instruments or medical devices industries
+ Experience working in a broader enterprise/cross-division business unit model preferred.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

Company Description
**Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 22,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

**Job Description**:
As the world of work evolves, human capital management must keep pace. Employers have been seeking scalable, client-focused alternatives. In response, Experian has brought together the industry’s leading experts to offer the best of the best
- a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation. We are keeping the focus ad flexibility employers value in boutique providers and adding the resources and security of Experian.

We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. We are seeking Customer Service Representative to Interact with users (e.g., employer clients, verifiers, employer client’s current and former employees, etc.) to provide and process information in response to inquiries, concerns, and requests about Experian’s online employment and income verification services.

You’ll help shape a new business at Experian and help to drive market penetration of new and existing product lines in this space.
- **Collaborative **- strong partnering skills including with fellow team members, peers and key stake holders; able to build relationships & connect ideas across internal and external opportunities
- ** Creative and Curious **- willing to take risks, challenge traditional approaches, inquisitive with a penchant for seeking new opportunities
- ** Determined and Disciplined **- achievement oriented; optimistic about what can be; persistent, resilient to setbacks, seeks high levels of activity, fast-paced environment; demonstrates a fierce commitment to challenging status quo, a strong bias for action

**What you’ll be doing**
- adhere to stringent data security policies and processes
- respond promptly to user inquiries
- handle and resolve user questions
- obtain and evaluate all relevant information to handle and resolve user inquiries
- authenticate and upload user authorization forms
- process verification requests and forms
- direct requests and unresolved issues to the designated resource
- manage users accounts
- keep records of users interactions and transactions
- record details of inquiries, comments and concerns
- record details of actions taken
- manage administrative tasks involved with job duties
- communicate and coordinate with internal departments
- follow up on customer interactions
- complete other administrative projects and duties as requested by management

**Qualifications**:
**What your background looks like**
- high school diploma, general education degree or equivalent
- at least 2 years of experience in Customer support roles, preferably in HR
- knowledge of customer service principles and practices
- knowledge of administrative procedures
- product knowledge

Additional Information
**Experian Careers - Creating a better tomorrow together**

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

We are thrilled to share that FORTUNE has named Experian **one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the 100 “**World’s Most Innovative Companies**” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as **Great Place To Work (GPTW)**. Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect

LI-LM1

LI-Remote

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not

Company Description
**Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 22,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

**Job Description**:
As the world of work evolves, human capital management must keep pace. Employers have been seeking scalable, client-focused alternatives. In response, Experian has brought together the industry’s leading experts to offer the best of the best
- a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation. We are keeping the focus ad flexibility employers value in boutique providers and adding the resources and security of Experian.

We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. We are seeking Customer Service Representative to Interact with users (e.g., employer clients, verifiers, employer client’s current and former employees, etc.) to provide and process information in response to inquiries, concerns, and requests about Experian’s online employment and income verification services.

You’ll help shape a new business at Experian and help to drive market penetration of new and existing product lines in this space.
- **Collaborative **- strong partnering skills including with fellow team members, peers and key stake holders; able to build relationships & connect ideas across internal and external opportunities
- ** Creative and Curious **- willing to take risks, challenge traditional approaches, inquisitive with a penchant for seeking new opportunities
- ** Determined and Disciplined **- achievement oriented; optimistic about what can be; persistent, resilient to setbacks, seeks high levels of activity, fast-paced environment; demonstrates a fierce commitment to challenging status quo, a strong bias for action

**What you’ll be doing**
- adhere to stringent data security policies and processes
- respond promptly to user inquiries
- handle and resolve user questions
- obtain and evaluate all relevant information to handle and resolve user inquiries
- authenticate and upload user authorization forms
- process verification requests and forms
- direct requests and unresolved issues to the designated resource
- manage users accounts
- keep records of users interactions and transactions
- record details of inquiries, comments and concerns
- record details of actions taken
- manage administrative tasks involved with job duties
- communicate and coordinate with internal departments
- follow up on customer interactions
- complete other administrative projects and duties as requested by management

**Qualifications**:
**What your background looks like**
- high school diploma, general education degree or equivalent
- at least 2 years of experience in Customer support roles, preferably in HR
- knowledge of customer service principles and practices
- knowledge of administrative procedures
- product knowledge

Additional Information
**Experian Careers - Creating a better tomorrow together**

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

We are thrilled to share that FORTUNE has named Experian **one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the 100 “**World’s Most Innovative Companies**” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as **Great Place To Work (GPTW)**. Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect

LI-LM1

LI-Remote

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not

Develop simple and elegant

**Description**:

- Experience Customer Support (basic technical support at least).
- English speaking and if we can Portuguese (Portuguese-French is optional).
- Technology support industry.
- Knowledge on Phone and CRM (Salesforce)