26 Ofertas de Sykes en Heredia

**Job Summary**
Join our dynamic team as a Customer Service Professional where you will leverage your expertise in customer service and provider domain to enhance client satisfaction. With a focus on delivering exceptional service you will work from home during day shifts ensuring seamless communication and support. Your role will be pivotal in driving customer loyalty and contributing to our companys success.
**Responsibilities**
+ Provide exceptional customer service by addressing client inquiries and resolving issues efficiently.
+ Utilize your expertise in the provider domain to offer tailored solutions and insights to clients.
+ Collaborate with team members to ensure consistent and high-quality service delivery.
+ Maintain accurate records of customer interactions and transactions for future reference.
+ Analyze customer feedback to identify trends and areas for improvement.
+ Develop and implement strategies to enhance customer satisfaction and loyalty.
+ Ensure compliance with company policies and procedures in all customer interactions.
+ Communicate effectively with clients to understand their needs and provide appropriate solutions.
+ Stay updated with industry trends and best practices to continuously improve service quality.
+ Assist in training new team members to uphold service standards.
+ Contribute to team meetings and share insights to improve overall service delivery.
+ Monitor and report on service metrics to track performance and identify areas for improvement.
+ Support cross-functional initiatives to enhance the customer experience.
**Qualifications**
+ Demonstrate strong communication skills to effectively interact with clients and team members.
+ Exhibit problem-solving abilities to address and resolve customer issues promptly.
+ Possess a deep understanding of the provider domain to offer relevant solutions.
+ Showcase proficiency in using customer service software and tools.
+ Display a customer-centric mindset to prioritize client satisfaction.
+ Have the ability to work independently and manage time effectively in a remote setting.
+ Show adaptability to changing customer needs and service environments.
**Certifications Required**
Certified Customer Service Professional (CCSP) or equivalent certification.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Job summary**
Interact empathetically with customers and field personnel in a call center environment via phone and email in response to equipment malfunctions and service requests.
Gather and validate customer/equipment information and determine the issue by analyzing the symptoms.
Diagnose and resolve fountain issues using provided diagnostic tools.
Research and document service-related issues escalations and missed commitments and deliver seamless communication to ensure resolution
**Responsibilities**
+ Lead the customer voice operations to ensure high-quality service delivery.
+ Oversee the daily activities of the customer service team to meet performance targets.
+ Provide expert guidance on handling complex customer inquiries and issues.
+ Develop and implement strategies to improve customer satisfaction and retention.
+ Monitor and analyze customer feedback to identify areas for improvement.
+ Collaborate with cross-functional teams to streamline processes and enhance service quality.
+ Train and mentor team members to enhance their skills and performance.
+ Ensure compliance with company policies and industry regulations.
+ Utilize data and analytics to drive decision-making and optimize operations.
+ Conduct regular performance reviews and provide constructive feedback to team members.
+ Implement best practices in customer service to achieve operational excellence.
+ Coordinate with the management team to align customer service goals with business objectives.
+ Maintain up-to-date knowledge of industry trends and advancements.
**Qualifications**
+ Possess a strong background in customer voice operations and customer service.
+ Demonstrate excellent communication and interpersonal skills.
+ Show proficiency in data analysis and performance monitoring.
+ Exhibit the ability to train and mentor team members effectively.
+ Have a keen eye for identifying areas of improvement and implementing solutions.
+ Display a thorough understanding of industry regulations and compliance requirements.
+ Be adept at collaborating with cross-functional teams to achieve common goals.
+ Show commitment to maintaining high standards of service quality and customer satisfaction.
**Certifications Required**
Certified Customer Service Professional (CCSP) Customer Experience Management Certification
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Job Summary**
Join our team as a Junior Customer Service Professional where you will leverage your expertise in customer service and MS Excel to enhance user experiences. With a focus on Procure to Pay - Procurement you will work from home during day shifts ensuring seamless service delivery. Your contributions will drive efficiency and satisfaction impacting our companys success and societal value.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
+ Utilize MS Excel to analyze data and generate reports that support decision-making processes.
+ Collaborate with cross-functional teams to ensure a smooth Procure to Pay process.
+ Enhance user experience by identifying and implementing process improvements.
+ Maintain accurate records of customer interactions and transactions.
+ Assist in the development and implementation of customer service policies and procedures.
+ Ensure timely and effective communication with customers and stakeholders.
+ Monitor customer feedback and provide insights for continuous improvement.
+ Support procurement activities by coordinating with vendors and suppliers.
+ Contribute to the optimization of procurement processes to achieve cost savings.
+ Participate in training sessions to stay updated on industry trends and best practices.
+ Work independently from home managing time effectively to meet deadlines.
+ Deliver results that align with the companys goals and enhance its reputation. Qualifications
+ Demonstrate proficiency in customer service and MS Excel.
+ Possess a strong understanding of Procure to Pay
+ Procurement processes.
+ Exhibit excellent communication and problem-solving skills.
+ Show ability to work independently and manage time efficiently.
+ Have experience in enhancing user experiences.
+ Display attention to detail and accuracy in data management.
+ Be adaptable to changing environments and requirements.
**Certifications Required**
Certified Customer Service Professional (CCSP) Microsoft Excel Certification
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Job Summary**
Join our team as a Junior Customer Service Professional where you will leverage your expertise in customer service and MS Excel to enhance user experiences. There is not previous experience needed for this position but we look for candidates with no more than 1 year of experience in call center. With a focus on Procure to Pay - Procurement you will work hybrid during day shifts ensuring seamless service delivery. Your contributions will drive efficiency and satisfaction impacting our companys success and societal value.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
+ Utilize MS Excel to analyze data and generate reports that support decision-making processes.
+ Collaborate with cross-functional teams to ensure a smooth Procure to Pay process.
+ Enhance user experience by identifying and implementing process improvements.
+ Maintain accurate records of customer interactions and transactions.
+ Assist in the development and implementation of customer service policies and procedures.
+ Ensure timely and effective communication with customers and stakeholders.
+ Monitor customer feedback and provide insights for continuous improvement.
+ Support procurement activities by coordinating with vendors and suppliers.
+ Contribute to the optimization of procurement processes to achieve cost savings.
+ Participate in training sessions to stay updated on industry trends and best practices.
+ Work independently from home managing time effectively to meet deadlines.
+ Deliver results that align with the companys goals and enhance its reputation. Qualifications
+ Demonstrate proficiency in customer service and MS Excel.
+ Possess a strong understanding of Procure to Pay
+ Procurement processes.
+ Exhibit excellent communication and problem-solving skills.
+ Show ability to work independently and manage time efficiently.
+ Have experience in enhancing user experiences.
+ Display attention to detail and accuracy in data management.
+ Be adaptable to changing environments and requirements.
**Certifications Required**
Certified Customer Service Professional (CCSP) Microsoft Excel Certification
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
**Required/minimum qualifications**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience.
+ Buisness Level Fluentcy in english.
**Other requirements:** Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Additional or preferred qualifications**
+ Microsoft Technology Certifications
+ Azure cloud and/or Azure databricks experience
+ ETL/Data Engineering experience
#CES #CSS #DTP #DataAI
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Introduction**
Your responsibilities will include:
* Understanding, narrowing and defining the scope of clients concerns in terms of stating the problem and understanding its scope
* Managing client expectations and understanding the nature of the issue in terms of technical impact and pervasiveness
* Utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution using problem determination/problem analysis skills.
* You may have the opportunity to work closely with the DB2 development lab to correct identified product defects.
* Communicating updates and action plans to customer or IBM representative via the phone and email as per response guidelines
* Contributes to department attainment of organizational objectives and high customer satisfaction.
* Ability to record and document each step of the problem solving effort including any interaction with the client DBA.
* Sharing knowledge and expertise with the team and also the clients, such as writing technotes, blogging in social media, etc.
* Ensuring that an adequate amount of process is followed. If applicable, recommends and implements new or improvements to existing technical support tools, procedures, and processes
**Your role and responsibilities**
We are looking for a Technical Support Engineer to join the IBM DB2 Support team. This team of highly skilled and motivated individuals provide technical support to IBM clients with DB2 LUW database systems and related tools such as DB2 Client and connectivity related products.
**Required technical and professional expertise**
Required Skills
2 to 3 years of experience with the following:
Database management (Db2, Oracle, MySQL Server, or similar)
Information Technology
Java, C or C++, programming experience
Ability to prioritize personal workload and multitask as required
Ability to initiate self-learning of new skills & areas of the database & likewise with the Operating System, programming languages, shell scripts in order to utilize these to assist solving problems
This role will require working a shifted work week at least once a month to provide support on weekends and some public holidays.
**Preferred technical and professional experience**
Preferred Skills
Bachelor's degree in one of the following fields ore related: Engineering Degree (Electrical/Computer Systems/Software Engineering)
Science (Computer/Mathematics/Statistics)
Experience with OS core file debugging, OS debugging and tracing tools.
3+ years of Java, C or C++ programming experience.
Understands and applies knowledge of DB2 database servers including pureScale, DPF, BLU.
Familiar with DB2 Application development concepts, techniques and debugging/troubleshooting DB2 application related problems.
Performance tuning experience of DB2 LUW servers and/or applications.
Programming skills in some or all of SQL, Python programing, Unix shell scripting, Unix system calls, etc.
Familiar with multiple Unix variants such as AIX, Solaris, HP-UX and/or Windows.
Knowledge of Unix debugging tools such as GDB & DBX.
Understanding of OpenShift environments, with a focus on troubleshooting containerized Db2 deployments.
Familiarity with major cloud platforms including IBM Cloud, AWS, Google Cloud, and Microsoft Azure.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues regarding Microsoft Defender tool. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Response and Resolution**
- Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
- Performs in-depth product troubleshooting and remediation when needed.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Readiness:**
- Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Product/Process Improvement:**
- Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
- Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
- Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Other**
+ Embody our culture and values
**Qualifications**
**Required Qualifications:**
- 3+ years technical support, technical consulting experience, or information technology experience
o OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.
- Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
- Customer facing support background, including supporting large and complex geographically distributed enterprise environments with 1000+ users
- Language Qualification: fluent in reading, writing and speaking English
**Other:**
_Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter._
**Preferred Qualifications:**
- Microsoft Technology Certifications such as SC-900
- Competent on Windows Server, Windows Client, Active Directory or Azure Active Directory Administration
- Knowledge in Linux or Mac administration
- Familiarity with AV and EDR solutions
- Experience with Microsoft tools like procmon and Windows Performance Analyzer.
#CES #CSS #SCIM
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:**
The Technical Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience are paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as to the health of ServiceNow.
In this role, the Support Engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem-solving, a collaborative nature, and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
**Opportunity**
This position requires a bachelor's degree in computer science and 2 to 4 years of related experience, as well as fluency in Portuguese, Spanish, and English.
The ideal candidate for this position is an engineer with a strong background in authentication or user management systems, email infrastructure, web services, and networking. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads.
We are looking for individuals who can successfully diagnose the entire technology stack, from the front end to the back end, to determine where to start troubleshooting an issue. This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills. The Technical Support Engineer must be able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.
Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of ServiceNow customers. Successful candidates will enjoy a generous earning potential and the chance to expand their role in the company as we grow.
**Responsibilities**
+ ·Assist customers on critical issues and high-priority cases to provide a best-in-class support experience.
+ Communicate with customers and our teams through case, phone, and other digital methods.
+ Manage customers' expectations and experience in a way that results in high customer satisfaction.
+ Assess, troubleshoot, resolve, and provide root cause analysis for ServiceNow Product issues.
+ Understand our platform, cloud technologies, and troubleshooting practices to ensure the successful resolution of challenging technical situations.
+ Collaborate with other internal teams on complex issues that require cross-SME skills.
+ Contribute to the growth of best practices for the delivery of support services.
+ Maintain technical expertise in assigned areas of product functionality and share this knowledge via mentoring and training sessions with other engineers.
+ Suggest and implement improvements to internal processes and work on technical and non-technical projects.
+ Create proactive scripts to automate repetitive tasks or scripts to enable faster troubleshooting.
+ Write knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.
+ Maintain impeccable case hygiene and customer-related files and records.
+ Working 5-day shifts that can be across Monday to Sunday as needed.
**Qualifications and technical skills that will lead to success:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 2-4 years of customer-facing technical support experience
+ Strong Communication skills to articulate technical details with customers, TSEs, other SME teams, and internal leaders in a way that can be clearly understood.
+ Ability to troubleshoot difficult technical issues with ease and complexity
+ Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
+ Strong personal commitment to quality and customer service
+ Ability to troubleshoot multiple difficult technical issues with ease and complexity
+ Advanced understanding of JavaScript
+ SQL, TCP/IP, Networking knowledge
+ Ability to read advanced programming languages, with exposure to broader infrastructure services, operating systems, hardware, and networking
+ Ability to discuss issues with the customer and development team and provide solutions to customer cases
+ Personal commitment to quality and customer service
**To be successful in this role, the candidate, must have:**
+ Proficiency in Portuguese, English, and Spanish is required, encompassing fluent abilities in reading, writing, and speaking
+ LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta. SAML, SiteMinder)
+ Email Infrastructure (e.g. Exchange, Office 365, Postfix)
+ Web Services (consuming or providing) (SOAP, REST)
+ Experience Data Extraction Technologies (e.g. JDBC, ODBC)
+ Hands-on experience exporting/importing data between separate systems
+ TCP/IP, Networking knowledge
+ Understanding of Simple Network Management Protocol (SNMP)
+ Understanding of remote administration via SSH, SNMP, WMI, Powershell
+ Hands-on experience in any bi-directional, automated integration between two systems
+ Strong Experience in one (or more) scripting languages:  JavaScript, Python, Perl, Unix Shell, Windows Shell)
+ Relational databases (e.g. MySQL, Oracle).
+ Linux/Unix OR Microsoft Server
+ Components in a Web Applications Stack
**Capability**
+ Strong personal commitment to quality and customer service
+ Uncompromising attention to detail
+ Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
+ Ability to work with high-value customer administrators and developers
+ Excellent time management skills
+ Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease
+ Ability to multi-task and efficiently manage case backlog
+ Experience working well in a team environment while also being able to work productively while unsupervised
+ Should be a team player working efficiently in a collaborative environment
+ Leading investigation and resolving complex issues and escalations while demonstrating exceptional technical understanding, of business processes and customer needs in a timely manner.
+ Flexibility to work occasional weekends and evenings as needed
**Desired Skills**
The following additional skills are preferred but not required:
+ Experience providing SaaS / PaaS support
+ A fundamental understanding of IT service management and the ITIL business process
+ Fluid experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
+ Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
+ Experience using tools like Splunk/Wireshark and understanding common SaaS cloud and on-premise infrastructure components.
+ Familiarity with Eclipse IDE
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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