68 Ofertas de Sykes en Heredia

**Overview**:As an agent, you will act as a liaison, provide product/services information, and answer questions via phone calls related to general inquiries about our internet service, and basic technical support.

**Competencies**:Identify and define problems, Active Listening, and Empathy

**Responsibilities**
- Provide accurate, valid, and complete information by using the right methods/tools
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide appropriate solutions and alternatives to customers

**Requirements**:

- Only on site
- English level B2- 85%
- Work experience +
- Typing 20WPM
- Effective communication

Tipo de puesto: Tiempo completo, Permanente

Salario: ₡450,000.00 - ₡500,000.00 al mes

Company Description
- we process over 50 billion transactions a day in our cloud to protect our customers.

**Job Description**:
Provides leadership and direction to the teams that are executing customer support to Zscaler customers. This highly visible role will bring strong client support experience and technical strength related to security practices to continue growth and reputation as the leading provider of technology solutions to our market.

In this role, you will work closely with sales, product, technology teams and customers to ensure Zscaler product support are delivered timely and achieve the business objectives for our customers. To be successful in this role, you will need to possess a positive, engaging and goal-oriented management style and must be comfortable working with cross functional teams.

**Key Responsibilities**:

- Responsible for taking an entrepreneurial approach to building and implementing Services Offerings with customer success as the goal
- Build and sustain an efficient, responsive organization that supports a customer success centric approach to support delivery
- Set goals and initiatives for the team and manage performance and productivity to achieve SLAs for customer interactions
- Build Infrastructure and knowledge base to promote Online Customer Self-service
- Drive organizational process improvements for world class customer experience
- Influence cross-functional business units to drive operational excellence and customer satisfaction
- Build and sustain trusting client relationships at the appropriate level
- Maintain a positive environment that encourages employee participation, promote individual growth and development and minimize turnover
- Contribute to the financial success of the business unit through effective planning, budget management and maintain margins

**Qualifications**:

- 5 + years of exceptional leadership in leading, managing and scaling a growing services organization
- Excellent client relationship management skills, and ability to serve as a trusted advisor
- A roll-up sleeves approach to the design, development, implementation and measure of Support Services
- Strong interpersonal skills and a collaborative nature
- A proven performance track record of achieving / overachieving against goals
- Demonstrated good verbal, presentation and written skills; the ability to speak to groups and lead or facilitate technical workshops.
- Direct experience in a technical role (e.g., engineering) highly preferred.
- Experience in the SaaS Security domain preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

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**What You Can Expect From Us**:

- An environment where you will be working on cutting edge technologies and architectures
- A fun, passionate and collaborative workplace
- Competitive salary and benefits, including equity

**Why Zscaler?**

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Description
**Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 22,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

**Job Description**:
As the world of work evolves, human capital management must keep pace. Employers have been seeking scalable, client-focused alternatives. In response, Experian has brought together the industry’s leading experts to offer the best of the best
- a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation. We are keeping the focus ad flexibility employers value in boutique providers and adding the resources and security of Experian.

We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. We are seeking Customer Service Representative to Interact with users (e.g., employer clients, verifiers, employer client’s current and former employees, etc.) to provide and process information in response to inquiries, concerns, and requests about Experian’s online employment and income verification services.

You’ll help shape a new business at Experian and help to drive market penetration of new and existing product lines in this space.
- **Collaborative **- strong partnering skills including with fellow team members, peers and key stake holders; able to build relationships & connect ideas across internal and external opportunities
- ** Creative and Curious **- willing to take risks, challenge traditional approaches, inquisitive with a penchant for seeking new opportunities
- ** Determined and Disciplined **- achievement oriented; optimistic about what can be; persistent, resilient to setbacks, seeks high levels of activity, fast-paced environment; demonstrates a fierce commitment to challenging status quo, a strong bias for action

**What you’ll be doing**
- adhere to stringent data security policies and processes
- respond promptly to user inquiries
- handle and resolve user questions
- obtain and evaluate all relevant information to handle and resolve user inquiries
- authenticate and upload user authorization forms
- process verification requests and forms
- direct requests and unresolved issues to the designated resource
- manage users accounts
- keep records of users interactions and transactions
- record details of inquiries, comments and concerns
- record details of actions taken
- manage administrative tasks involved with job duties
- communicate and coordinate with internal departments
- follow up on customer interactions
- complete other administrative projects and duties as requested by management

**Qualifications**:
**What your background looks like**
- high school diploma, general education degree or equivalent
- at least 2 years of experience in Customer support roles, preferably in HR
- knowledge of customer service principles and practices
- knowledge of administrative procedures
- product knowledge

Additional Information
**Experian Careers - Creating a better tomorrow together**

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

We are thrilled to share that FORTUNE has named Experian **one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the 100 “**World’s Most Innovative Companies**” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as **Great Place To Work (GPTW)**. Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect

LI-LM1

LI-Remote

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not

Company Description
**Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 22,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

**Job Description**:
As the world of work evolves, human capital management must keep pace. Employers have been seeking scalable, client-focused alternatives. In response, Experian has brought together the industry’s leading experts to offer the best of the best
- a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation. We are keeping the focus ad flexibility employers value in boutique providers and adding the resources and security of Experian.

We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. We are seeking Customer Service Representative to Interact with users (e.g., employer clients, verifiers, employer client’s current and former employees, etc.) to provide and process information in response to inquiries, concerns, and requests about Experian’s online employment and income verification services.

You’ll help shape a new business at Experian and help to drive market penetration of new and existing product lines in this space.
- **Collaborative **- strong partnering skills including with fellow team members, peers and key stake holders; able to build relationships & connect ideas across internal and external opportunities
- ** Creative and Curious **- willing to take risks, challenge traditional approaches, inquisitive with a penchant for seeking new opportunities
- ** Determined and Disciplined **- achievement oriented; optimistic about what can be; persistent, resilient to setbacks, seeks high levels of activity, fast-paced environment; demonstrates a fierce commitment to challenging status quo, a strong bias for action

**What you’ll be doing**
- adhere to stringent data security policies and processes
- respond promptly to user inquiries
- handle and resolve user questions
- obtain and evaluate all relevant information to handle and resolve user inquiries
- authenticate and upload user authorization forms
- process verification requests and forms
- direct requests and unresolved issues to the designated resource
- manage users accounts
- keep records of users interactions and transactions
- record details of inquiries, comments and concerns
- record details of actions taken
- manage administrative tasks involved with job duties
- communicate and coordinate with internal departments
- follow up on customer interactions
- complete other administrative projects and duties as requested by management

**Qualifications**:
**What your background looks like**
- high school diploma, general education degree or equivalent
- at least 2 years of experience in Customer support roles, preferably in HR
- knowledge of customer service principles and practices
- knowledge of administrative procedures
- product knowledge

Additional Information
**Experian Careers - Creating a better tomorrow together**

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

We are thrilled to share that FORTUNE has named Experian **one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the 100 “**World’s Most Innovative Companies**” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as **Great Place To Work (GPTW)**. Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect

LI-LM1

LI-Remote

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not

Develop simple and elegant payment technologies

**Requisitos**:
1 to 2 years experience in a Customer or Technical Support role or similar position Previous experience in the payments industry Excellent verbal and written English communication Previous technical experience in JS, CSS, and JSON is considered an advantage Experience in CRM systems Strong client relationship management skills. Ability to understand and communicate basic technical problems and resolutions clearly to both a technical and non-technical audience. Exceptional knowledge of the Internet and how users interact with content Understanding of search engine queries and directory sites Proficient in MS Word, Excel, Outlook, PowerPoint Experience with API processes, logs interpretation Able to work on morning and afternoons Able to travel to La Sabana, San Jose every day

**Description**:

- Experience Customer Support (basic technical support at least).
- English speaking and if we can Portuguese (Portuguese-French is optional).
- Technology support industry.
- Knowledge on Phone and CRM (Salesforce)

**Job Summary**
The PE-Policy Servicing role requires a dedicated professional with 0 to 6 months of experience in Life and Annuities Insurance. The candidate will work from the office during day shifts utilizing their expertise in MS Office and strong English language skills to efficiently manage policy servicing tasks. This role does not require travel and focuses on delivering high-quality service to enhance customer satisfaction and support the companys objectives.
**Responsibilities**
+ Manage and process policy servicing requests efficiently to ensure customer satisfaction and compliance with company standards.
+ Collaborate with team members to resolve complex policy issues and provide accurate information to clients.
+ Utilize MS Office tools to maintain and update policy records ensuring data accuracy and integrity.
+ Communicate effectively with clients and stakeholders in English to address inquiries and provide solutions.
+ Analyze policy documents and identify discrepancies to ensure compliance with regulatory requirements.
+ Develop and implement process improvements to enhance the efficiency of policy servicing operations.
+ Provide training and support to junior team members to foster a collaborative and knowledgeable work environment.
+ Monitor and report on policy servicing metrics to identify trends and areas for improvement.
+ Coordinate with other departments to ensure seamless policy servicing and customer experience.
+ Stay updated with industry trends and changes in Life and Annuities Insurance to maintain expertise.
+ Participate in team meetings and contribute to strategic discussions to align with company goals.
+ Ensure all policy servicing activities adhere to company policies and regulatory guidelines.
+ Support the companys mission by delivering exceptional service that positively impacts society. Qualifications
+ Demonstrate proficiency in MS Office to manage policy documentation and communication.
+ Possess strong domain knowledge in Life and Annuities Insurance to effectively handle policy servicing tasks.
+ Exhibit excellent English language skills for clear and professional communication.
+ Showcase analytical skills to identify and resolve policy discrepancies.
+ Display a proactive approach to process improvement and efficiency enhancement.
+ Maintain a customer-centric mindset to deliver high-quality service.
+ Collaborate effectively with team members to achieve common goals.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Job Summary**
We are seeking a dedicated Customer Service Specialist with 3 to 5 years of experience to join our team. The ideal candidate will have expertise in customer service and a strong understanding of the payer domain. This role offers the flexibility of working from home during day shifts with no travel required. The candidate will play a crucial role in enhancing customer satisfaction and contributing to the companys success.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
+ Collaborate with team members to ensure seamless communication and service delivery.
+ Utilize expertise in the payer domain to offer informed solutions to customer queries.
+ Maintain accurate records of customer interactions and transactions.
+ Analyze customer feedback to identify areas for improvement and implement changes.
+ Develop and implement strategies to enhance customer satisfaction and loyalty.
+ Ensure compliance with company policies and industry regulations.
+ Assist in training new team members on customer service protocols and best practices.
+ Monitor and report on service metrics to assess performance and identify trends.
+ Work closely with other departments to resolve complex issues and improve processes.
+ Stay updated on industry trends and advancements to provide cutting-edge service.
+ Contribute to the development of customer service policies and procedures.
+ Support the companys mission by fostering positive relationships with customers.
**Qualifications**
+ Possess a strong background in customer service with a focus on the payer domain.
+ Demonstrate excellent communication and problem-solving skills.
+ Exhibit the ability to work independently and manage time effectively.
+ Show proficiency in using customer service software and tools.
+ Have a keen attention to detail and a commitment to accuracy.
+ Display adaptability to changing situations and customer needs.
+ Maintain a customer-centric approach in all interactions.
**Certifications Required**
Certified Customer Service Professional (CCSP)
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.