Customer Service Representative
San Rafael Arriba, San José
BMA Group
Hoy
Trabajo visto
Descripción Del Trabajo
A Customer Service Representative takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers’ needs or issues and providing helpful solutions to their problems. In this role you will be responsible for Service Level Agreement (SLA) compliance, Process compliance, customer interactions, knowledge management in order to meet the client goals. You will be working for our client on behalf of its partners as frontline staff supporting the clients by delivering a high-level customer experience.
Qualifications:
Basic
- High School Diploma or GED Equivalent
- Strong command in English Language, B2+ Minimum (BELT)
Preferred Experience In:
- Answering or making calls to Customers to support them on their needs or queries
- Explaining possible solutions to ensure that customers feel valued and supported through active listening
- Engaging with irate customers to diffuse tense situations
- Working with KPIs and striving to exceed them to delight customers
- Sales pitch and recommendations for products or services that may better suit client needs
- Learning and innovation through training and continuous improvement sessions
Additional Skills and Competencies:
- Customer focused: Having a passion to provide an exceptional service to clients by exceeding expectations
- Confident telephone manner with strong communications skills
- Positive attitude: seek a positive side to every situation, being proactive both in thought and action.
- Integrity: Ability to handle confidential information displaying values that enable decisions to be made in a fair and honest manner
- Quick Thinker: Having the ability to interpret and respond to information using logical thinking to provide an appropriate and timely response
- Team Player: resourceful, with the ability to work collaboratively with leaders and the wider team
- Experience promoting and/or selling products and services to fit the needs of each client
- Strong attendance, performance and adherence to policies are essential for this role
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
Qualifications:
Basic
- High School Diploma or GED Equivalent
- Strong command in English Language, B2+ Minimum (BELT)
Preferred Experience In:
- Answering or making calls to Customers to support them on their needs or queries
- Explaining possible solutions to ensure that customers feel valued and supported through active listening
- Engaging with irate customers to diffuse tense situations
- Working with KPIs and striving to exceed them to delight customers
- Sales pitch and recommendations for products or services that may better suit client needs
- Learning and innovation through training and continuous improvement sessions
Additional Skills and Competencies:
- Customer focused: Having a passion to provide an exceptional service to clients by exceeding expectations
- Confident telephone manner with strong communications skills
- Positive attitude: seek a positive side to every situation, being proactive both in thought and action.
- Integrity: Ability to handle confidential information displaying values that enable decisions to be made in a fair and honest manner
- Quick Thinker: Having the ability to interpret and respond to information using logical thinking to provide an appropriate and timely response
- Team Player: resourceful, with the ability to work collaboratively with leaders and the wider team
- Experience promoting and/or selling products and services to fit the needs of each client
- Strong attendance, performance and adherence to policies are essential for this role
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
Lo sentimos, este trabajo no está disponible en su región
0
Customer Service Admin Support A4
Santa Ana, San José
Oracle
Hoy
Trabajo visto
Descripción Del Trabajo
Customer Service Admin Support A Y1
**Applicants are required to read, write, and speak the following languages***: English, Spanish
**Preferred Qualifications**
Associate Dispatch Coordinator
The Associate Dispatch Coordinator Role is a very fast paced and dynamic role; is responsible of making sure the Area is handled on a timely fashion, pipelining the field resources in the most efficient way to address the business needs and priorities focusing on providing the best customer service.
Main responsibilities
Re-assign work focus from one activity to another based on the above queue monitoring.
Work with backlog occurs, make sure progressing the workload.
Making sure SLA are met, assisting FSC on accurate and timely dispatch.
Assist management in any specific request.
Deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves assisting and resolving non-technical inquiries
Primary point of contact for customers and Field Engineers.
Manage customer issues in relation to all areas of Service Request management, entitlement, dispatching
Receives customer requests and prepares documents/trouble tickets related to processing returns, servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
Needs to be fluent in English must have availability to work any schedule Mon-Sun from 6am to 10pm
**Detailed Description and Job Requirements**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.**
**Job**: Support
**Travel**: No
**Location**: CR-CR,Costa Rica-Santa Ana
**Job Type**: Regular Employee Hire
**Organization**: Oracle
**Applicants are required to read, write, and speak the following languages***: English, Spanish
**Preferred Qualifications**
Associate Dispatch Coordinator
The Associate Dispatch Coordinator Role is a very fast paced and dynamic role; is responsible of making sure the Area is handled on a timely fashion, pipelining the field resources in the most efficient way to address the business needs and priorities focusing on providing the best customer service.
Main responsibilities
Re-assign work focus from one activity to another based on the above queue monitoring.
Work with backlog occurs, make sure progressing the workload.
Making sure SLA are met, assisting FSC on accurate and timely dispatch.
Assist management in any specific request.
Deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves assisting and resolving non-technical inquiries
Primary point of contact for customers and Field Engineers.
Manage customer issues in relation to all areas of Service Request management, entitlement, dispatching
Receives customer requests and prepares documents/trouble tickets related to processing returns, servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
Needs to be fluent in English must have availability to work any schedule Mon-Sun from 6am to 10pm
**Detailed Description and Job Requirements**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.**
**Job**: Support
**Travel**: No
**Location**: CR-CR,Costa Rica-Santa Ana
**Job Type**: Regular Employee Hire
**Organization**: Oracle
Lo sentimos, este trabajo no está disponible en su región
1
Call center
Purral, San José
Asembis
Publicado hace 14 días
Trabajo visto
Descripción Del Trabajo
Requisitos:
br> - Bachiller en Educación Media br> - Técnico medio en ejecutivo para centro de servicios. (deseable) br> - Experiencia comprobada en llamadas inbound y outbound. Servicio al cliente y Telemercadeo.
- Disponibilidad para trabajar de lunes a sábado en la zona de Guadalupe
br> - Bachiller en Educación Media br> - Técnico medio en ejecutivo para centro de servicios. (deseable) br> - Experiencia comprobada en llamadas inbound y outbound. Servicio al cliente y Telemercadeo.
- Disponibilidad para trabajar de lunes a sábado en la zona de Guadalupe
Lo sentimos, este trabajo no está disponible en su región
2
Regente Farmacéutico Call Center Pavas
Pavas, San José
FarmaValue S.A
Publicado hace 8 días
Trabajo visto
Descripción Del Trabajo
Requisitos:
-Titulo universitario en Farmacia br>-Incorporado al COLFAR
-Curso de inyectables
-Curso de Braille (Deseable)
Beneficios:
-Salario competitivo
-Capacitación continua br>-Pago de Colegiatura a partir de los 6 meses
- Bono de Entrada
También nos puedes compartir tu hoja de vida al siguiente correo:
-Titulo universitario en Farmacia br>-Incorporado al COLFAR
-Curso de inyectables
-Curso de Braille (Deseable)
Beneficios:
-Salario competitivo
-Capacitación continua br>-Pago de Colegiatura a partir de los 6 meses
- Bono de Entrada
También nos puedes compartir tu hoja de vida al siguiente correo:
Lo sentimos, este trabajo no está disponible en su región
3
Supervisor de Ventas Call Center
Uruca, San José
Synergia Capital Group
Publicado hace 20 días
Trabajo visto
Descripción Del Trabajo
Experiencia Mínima de 1 año en puesto de Supervisor de Ventas Call Center (Indispensable)
Bachillerato de Secundaria (indispensable) br>Deseable formación técnica o universitaria en Administración, Marketing, Ventas, o afines Experiencia liderando equipos de más de 5-15 agentes br>Experiencia con KPI’s de ventas, tiempos de atención, y resolución de conflictos.
Disponibilidad de horarios (rotativos, noches y fines de semana)
Bachillerato de Secundaria (indispensable) br>Deseable formación técnica o universitaria en Administración, Marketing, Ventas, o afines Experiencia liderando equipos de más de 5-15 agentes br>Experiencia con KPI’s de ventas, tiempos de atención, y resolución de conflictos.
Disponibilidad de horarios (rotativos, noches y fines de semana)
Lo sentimos, este trabajo no está disponible en su región
4
Call Center - Atención Al Cliente
Santa Ana, San José
IGS ASISTENCIA, S.A.
Hoy
Trabajo visto
Descripción Del Trabajo
Importante empresa, se encuntra en la busqueda de un Call Center
**Requisitos**
- Expericiencia en Call Center
- Bachiller de secundaria completo
- Preferible que tenga conocimientos de inglés conversacional
- Preferiblemente que vivan cerca de Santa Ana, Ciudad Colón, Escazú para que el tema del traslado no sea impedimento.
**Oferta laboral**
- Horarios **rotativos de 8h** con un día a la semana libre que puede ser Sábado o Domingo, dependiendo del rol que le corresponda.
- El Salario es de 380 000 cls mensuales.
Tipo de puesto: Tiempo completo
Salario: ₡380,000.00 al mes
Educación:
- Ciclo I (Deseable)
**Requisitos**
- Expericiencia en Call Center
- Bachiller de secundaria completo
- Preferible que tenga conocimientos de inglés conversacional
- Preferiblemente que vivan cerca de Santa Ana, Ciudad Colón, Escazú para que el tema del traslado no sea impedimento.
**Oferta laboral**
- Horarios **rotativos de 8h** con un día a la semana libre que puede ser Sábado o Domingo, dependiendo del rol que le corresponda.
- El Salario es de 380 000 cls mensuales.
Tipo de puesto: Tiempo completo
Salario: ₡380,000.00 al mes
Educación:
- Ciclo I (Deseable)
Lo sentimos, este trabajo no está disponible en su región
5
Supervisor Call Center / Pavas / Horarios Rotativos
Pavas, San José
FarmaValue S.A
Publicado hace 8 días
Trabajo visto
Descripción Del Trabajo
Requisitos:
-Bachiller en Administración de empresas. o Estudios avanzados br>-Mínimo 1 año de experiencia comprobada como supervisor (a) de Call Center < r>-Conocimiento intermedio-avanzado de Excel
-Disponibilidad para laborar en Pavas y Horarios Rotativos
Ofrecemos
-Médico de empresa br>-Convenios Comerciales
-Descuentos en nuestras Farmacias y Value Laboratorios
-Bachiller en Administración de empresas. o Estudios avanzados br>-Mínimo 1 año de experiencia comprobada como supervisor (a) de Call Center < r>-Conocimiento intermedio-avanzado de Excel
-Disponibilidad para laborar en Pavas y Horarios Rotativos
Ofrecemos
-Médico de empresa br>-Convenios Comerciales
-Descuentos en nuestras Farmacias y Value Laboratorios
Lo sentimos, este trabajo no está disponible en su región
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