Help Desk Specialist
Hoy
Trabajo visto
Descripción Del Trabajo
Are you passionate about solving IT challenges and helping people get the most out of their technology?
We're looking for a
IT Help Desk Specialist
to strengthen our team and ensure smooth IT operations across the organization.
Your Mission
Provide
technical support.
You'll be responsible for solving incidents, improving process documentation, and ensuring the continuity of IT operations. This includes troubleshooting issues, assisting users with tools and systems, ensuring a seamless user experience, and driving continuous improvement initiatives.
What You'll Do
- Configure, maintain, and troubleshoot workstations, laptops, and peripherals in Windows environments.
- Manage user accounts, permissions, and access in
Active Directory
and
Office 365
. - Provide support for email tools (OWA/Outlook) and Office 365 applications.
- Diagnose and resolve network issues for on-site and remote users.
- Support users with remote connectivity tools, including
VPNs
. - Document incidents and solutions to expand the team's knowledge base.
- Monitor IT systems and apply corrective actions based on alerts before escalating.
- Manage account provisioning and deactivation for new hires and terminations.
- Stay updated with new technologies through continuous professional development.
- Identify recurring issues, detect patterns, and collaborate to optimize processes and develop preventive solutions.
- Perform other related IT support tasks as needed.
What We're Looking For
- 1+
of experience in software and hardware support on
Windows
and
Linux
(Red Hat, CentOS, or similar distributions). - 1+
of experience managing IT inventory with
Snipe-IT
or similar tools. - 1+
diagnosing and repairing Windows and Linux equipment. - 1+
of experience managing
Backups
in Windows and Linux environments. - 1+
administering
Office 365
. - 1+
of experience in
data backup and recovery
on Windows and Linux platforms.
Key Soft Skills
We value adaptability, continuous learning, and a customer-focused mindset.
Call Center Agent
Hoy
Trabajo visto
Descripción Del Trabajo
Join a Team That's Passionate About Making Lives Better
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results
As a Call Center Agent, you will:
Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.
What You'll Do:
- Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer's account information.
- Negotiate payment terms/arrangements if applicable.
- Review account status/information thoroughly to understand the customer's inquiry/need.
- Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
- Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
- Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
- Other duties as assigned
What We're Looking For:
Requirement
- Full availability for afternoon and evening shifts, starting from 1:00 PM onwards.
Experience
- Previous experience in Call Center is preferred but not required.
Education
- Successful completion of high school education is preferred but not required.
Skills & Abilities:
- Excellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing. Candidates should have a level of English proficiency equivalent to CEFR B2, or achieve a score of 85% or higher in an English proficiency test.
- Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.
- Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.
- Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.
- Adaptability: Able to adjust to new systems, processes, and customer needs.
- Team Player: A collaborative spirit who enjoys working with others to achieve common goals.
- Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.
- Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.
Why Join Us?
- Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
- Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
- Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
- Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
- Fun Workplace: Join a vibrant team that knows how to have fun From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
- State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
- Rewarding Work: Help businesses grow while making a real difference in people's lives
Get to Know Us Better Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website –
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.
Bill Gosling Outsourcing – Where your career thrives
Customer Support Representative
Hoy
Trabajo visto
Descripción Del Trabajo
Problem-Solvers Needed Are you a person who loves solving problems, figuring out how things work, and helping others with quick effective solutions? You thrive in troubleshooting, staying one step ahead, and making sure everything runs smoothly. If that sounds like you, don't wait - apply now and be the superhero our client's customers need
ClearSource is seeking an
exceptional customer service professional
to join our team as a
Customer Support Technician
. In this role, you will provide
technical product support
for our client's premium line of grills and smart meat thermometers. You will help customers troubleshoot product issues through information they provide and through real-time data from an app connected to the product. We need individuals with a strong focus on
customer experience
who can think on their feet, solve problems, and deliver friendly, effective solutions.
What you will do as a Customer Support Technician
- Assist customers
with inquiries about product features and troubleshooting issues. - Diagnose and resolve issues
with a combination of customer input, app-provided data, and
your creative and problem-solving skills
while using an extensive knowledge base. - Ensure each interaction is handled with
patience and care
, making the customer feel valued. - Work closely with your
Team Lead
to meet
Key Performance Indicators
(KPIs), such as schedule adherence, customer satisfaction (CSAT), and service levels. - Continuously
improve your skills
through coaching and feedback to deliver an excellent customer experience.
What We're Looking For
- High school diploma (or equivalent).
- 1+ year of experience
in a
call center
or
customer support
role. - Experience with
troubleshooting
or
problem-solving
, preferably with technology or smart devices. - Strong English communication skills (C1 or higher).
- A
customer-first mindset
with the ability to
listen, empathize,
and deliver
timely, accurate solutions
. - Ability to take the training on-site for 30 days
- Hybrid Set Up after the training
- Must have an Internet service, connected to a network cable
Why ClearSource?
ClearSource is a global BPO with a core purpose of "
Making Lives Better
" - the lives of our employees, our clients, and their customers. We are passionate about our Core Values which go the heart of what we do every day
- Customer First – We share an intense passion for creating an exceptional customer experience.
- Personal Accountability – Commit to do the right thing and do it.
- Humble Courage – Be brave enough to seek, deliver, and accept feedback.
- Hungry – Do your best every day to make great things happen.
- Happy & Healthy – Choose well, live well.
Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?
If the answer is yes, apply now to join our team
What We Offer
ClearSource offers a
competitive salary
as well as
opportunities for career growth and professional development
. We have an
inclusive culture that values diversity
and the contributions our employees make to ClearSource's success.
We also offer:
Enjoy these outstanding perks and benefits:
- Competitive salary
- Medical Insurance
- Outstanding career growth
- Passionate, energetic & innovative work culture
- Friendly, team-driven environment
- Skills and leadership development
Customer Support Specialist
Hoy
Trabajo visto
Descripción Del Trabajo
Are you ready to advance your career in healthcare customer service? We are looking for Bilingual Client Support Specialists with a minimum of B2 level English proficiency to join our innovative support team. In this role, you will communicate with patients and healthcare professionals through voice platforms, providing crucial support for healthcare queries, handling service requests, and addressing concerns with care and professionalism. If you are a detail-oriented communicator passionate about working in a supportive, fast-paced healthcare setting, we want to hear from you
Requirements:
- Advanced English level-B2
- Having
prior experience
in the healthcare industry is essential for this role - Full Flexibility
- High School Diploma
- Onsite Positions
(Pavas)
Candidate Profile:
- Exhibits professionalism with a strong dedication to delivering exceptional healthcare service.
- Proficient in computer navigation and general PC skills
- Capable of clear and compassionate communication, both in writing and verbally.
- Attentive and precise, ensuring accurate handling of healthcare information.
- Strong ability to multitask, adapt to changing priorities, and remain flexible
- Comfortable handling repetitive tasks in a fast-paced, high-volume environment
- Works well independently and collaboratively within a team
Benefits:
- Competitive Account bonus
- Generate an
additional income
with our referrals program - On-Site doctor
- FREE On-Site Gym
- Employee Assistance Program (Finance, Legal, Psychological Assistance)
- Cafeteria Subsidy
- Birthday Off
- Benefit Hub (Amazing discounts in hotels, flights, restaurants, universities, gyms etc.)
- Asociación Solidarista
- Top Performer Recognition Program
- CNX University (free online courses and certifications)
- LinkedIn Learning
enterprise profile for all Game Changers - Career Growth Program (CNX Advance)
Customer Support Analyst
Hoy
Trabajo visto
Descripción Del Trabajo
Job Title
Customer Support Analyst
Summary of the role:
The Customer Support Analyst team are subject matter experts on our industry leading hospitality solutions who provide advanced level of support to customers and front-line support team members. This is a hybrid role and would require you to be in our San Jose, Costa Rica office 2-3 days a week.
In this role you'll:
- Provide efficient and prompt customer service, technical support, and follow-up on customer requests, in adherence with Customer Support case and phone handling policies and procedures.
- Identify issues and source the necessary information to perform analysis and conduct investigations on cases to identify root and causes.
- Provide escalation support to internal and external customers as assigned.
- Actively contribute to identifying problems and opportunities for application and process improvement.
- Collaborate with Escalation Specialist and align with other verticals to support customer situations.
- Develop and maintain advanced user and technical skills on targeted Amadeus Hospitality products and related tools, as well as a functional knowledge of the hotel industry.
- Participate in the development and advancement of targeted Amadeus Hospitality products, including process documents, as well as participating in user acceptance testing to validate functionality and client/support accuracy.
- Ensure efficient and qualitative case handling by following the defined support pro-cess and tools.
- Work in line with, and in support of, existing help desk processes and defined service levels.
- Work effectively within and across departmental teams and peer groups, developing and maintaining collaborative partnerships, including responsibility to document and transfer cases to Tier 3 and/or Level 2/3 technical teams for advanced investigation.
Common accountabilities:
- Receives instruction, guidance, and direction from senior-level roles or managers and performs moderately complex and varied tasks with a moderate level of supervision.
- May have specialized formal education or the equivalent work experience and has the required technical and functional skills and basic knowledge of the business.
Specific accountabilities:
- Respond to customer's questions concerning Amadeus Products and Solutions (func-tionality, application, interactions between different solution components) Escalate incidents outside the scope of team competencies to 3rd-level resolver groups within Amadeus or external service providers and follow-up. Provide Amadeus customers with updates on the status of critical problems. Suggest improvements to the Knowledge Solutions database.
About the ideal candidate:
- Education: University Degree and/or equivalent work experience
- Relevant Work Experience: Minimum 3 years of experience within a customer service/help desk environment, supporting software products or related technical training/experience as well as hospitality experience is required.
Business Understanding:
- Hospitality industry knowledge.
- Equal amount of technical experience and customer service experience.
- Troubleshooting and investigative experience
- Strong customer service, problem solving, time management and team building skills are essential.
- Analytical thinking.
- Highly motivated with demonstrated ability to work in both a team environment and independently.
Skills:
- Computing: High level of computer technical aptitude, Microsoft operating systems, networks, and Salesforce.
- Language Skills: - Exceptional verbal and written and verbal communication skills.
- Specific Knowledge: Hospitality industry knowledge is required.
- Ability to work a hybrid work model. The role is located in the San Jose, Costa Rica Office.
Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
- Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
- Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.
The application process takes no longer than 10 minutes
Create your candidate profile, upload your Resume/CV and apply today
Working at Amadeus, you will find
A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Customer Support Supervisor
Hoy
Trabajo visto
Descripción Del Trabajo
Job Title
Customer Support Supervisor
Summary of the role:
Lead a team responsible for serving as Amadeus product users' point of contact and ensure timely resolution of reported product utilization difficulties.
This is a hybrid role and would require you to be in our San Jose, Costa Rica office 2-3 days a week.
In this role you'll:
- Supervise and support direct reports, fostering collaboration and engagement.
- Coach and mentor team members; address performance or personnel issues.
- Support training and development initiatives.
- Coordinate and supervise the daily activities of a team of non-differentiated roles such as clerks, operators, technicians, clerical staff or similar.
- Sets priorities, coordinates and allocates work/resources on the team, but do not have full managerial accountability (hiring, firing or promoting). Trains team members and provides input to performance evaluations, resource planning and policy development.
- Plan, assign, and track team workloads and productivity.
- Report on performance metrics and customer satisfaction trends.
- Ensure adherence to case handling procedures and quality standards.
- Monitor and manage case escalations and unresolved issues.
- Identify and drive process improvements within the support function.
- Analyze and correct problems received from Amadeus product users according to agreed service levels.
- Respond to customer requests for information concerning system functionalities, system status, down time, procedures, installations, set-up, error messages and general services.
- Relay requests outside of the scope of team competencies to appropriate groups for assistance and follow-up.
- Provide customer relationship management services.
- Maintain problem tracking records and work orders.
- Coordinate new customer implementation and modifications affecting existing customers.
- Process ad-hoc end user maintenance database updates according to procedures and schedules.
- Contribute to internal documentation and support tools.
About the ideal candidate:
- 3+ years in a customer support, technical support, or help desk environment, with at least 1 year in a supervisory or team lead capacity.
- Strong leadership and coaching skills, with experience managing and developing team members.
- Exceptional communication and interpersonal skills.
- Proven ability to manage escalations and drive resolution in a high-pressure environment.
Application process:
The application process takes no longer than 10 minutes
Create your candidate profile, upload your Resume/CV and apply today
Working at Amadeus, you will find
A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
LI-AM2024Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Customer Support Assistant
Hoy
Trabajo visto
Descripción Del Trabajo
Job Title
Customer Support Assistant
About Your Business Area/Department:Global Support Team
Our Team serves as the Helpdesk for travel agencies and supports our internal stakeholders.
Summary of the role:Support travel agents with their inquiries and recover functional and technical incidents and requests or escalate them to have groups resolve those, within Amadeus or to Third Parties involved in the service provided.
In this role you'll:- Support travel agents with their inquiries.
- Work within defined processes or methodologies and may help determine the appropriate approach for new assignments. Take a broad perspective to problems and identifies new, less obvious solutions.
- Receive instructions and guidance from manager or supervisor and performs moderately complex and varied tasks with a moderate degree of supervision.
- May have specialized external certification and/or job-related training and work experience.
- Responds to customers questions concerning products and solutions (functionality, application, interactions between different solution components).
- Acknowledges, investigates and when possible, recovers incidents within service levels using knowledge solutions.
- Escalate incidents outside the scope of team competencies to 3rd level resolver groups to internal or external service providers and follow-up.
- Updates Provide customers with updates on the status of critical problems.
- Suggest improvements to the Knowledge Solutions database.
- Speaks and writes English and Spanish fluently.
- Portuguese is highly appreciated.
- Experience in the travel industry is highly appreciated.
- Experience in call centers is highly appreciated.
- Prepared to work in a hybrid environment: 50% at home and 50% at the Office, or 100% at the Office if being requested.
- Committed to working on a fixed schedule during weekdays and weekends.
Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
- Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
- Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.
The application process takes no longer than 10 minutes
Create your candidate profile, upload your Resume/CV and apply today
Working at Amadeus, you will find
A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
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Technical Support- Customer Service Agent
Hoy
Trabajo visto
Descripción Del Trabajo
Job Description
At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.
About This Role
TCSC Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing.
What You'll Do
- The TCSC Technical Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution
- The successful candidate will be able to work first and second shift as well as occasional Saturday hours
Who You Are
- Professional work history or training with a focus on IT or automotive systems
- Customer contact experience
- Technical Support experience
- Self-motivated with a proactive approach to meeting and exceeding customer expectations.
- Computer hardware and software experience
- Substantial problem solving abilities
- Ability to work and thrive in a team environment
- Maintain a professional image at all times
- Exceptional communications and organizational skills
- Dedication to excellent attendance
- +85% English language Domain
Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available
here
.
Call Center Agent, Hybrid Position
Hoy
Trabajo visto
Descripción Del Trabajo
Join a Team That's Passionate About Making Lives Better
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results
As a Call Center Agent, you will:
Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.
What You'll Do:
- Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer's account information.
- Negotiate payment terms/arrangements if applicable.
- Review account status/information thoroughly to understand the customer's inquiry/need.
- Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
- Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
- Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
- Other duties as assigned
What We're Looking For:
Requirement
- For on-site positions: Candidates must reside within a 20-kilometer radius of the office location.
Experience
- Previous experience in Call Center is preferred but not required.
Education
- Successful completion of high school education is preferred but not required.
Skills & Abilities:
- Excellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing. Candidates should have a level of English proficiency equivalent to CEFR B2, or achieve a score of 85% or higher in an English proficiency test.
- Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.
- Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.
- Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.
- Adaptability: Able to adjust to new systems, processes, and customer needs.
- Team Player: A collaborative spirit who enjoys working with others to achieve common goals.
- Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.
- Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.
Why Join Us?
- Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
- Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
- Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
- Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
- Fun Workplace: Join a vibrant team that knows how to have fun From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
- State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
- Rewarding Work: Help businesses grow while making a real difference in people's lives
Get to Know Us Better Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website –
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.
Bill Gosling Outsourcing – Where your career thrives