90 Ofertas de Sykes en San José

We're hiring: Help Desk Team Lead

We're looking for a
Help Desk Team Lead
— someone with a strategic mindset and a passion for technology, ready to lead and empower our team.

Your mission

Ensure efficiency, service quality, and continuous improvement. You'll act as the bridge between IT support and key business areas, driving data-based decisions and delivering top-notch service.

What will you do?

• Oversee the daily operations of the Help Desk team.
• Provide mentorship and feedback to support professional growth.
• Monitor and ensure response times and service quality.
• Oversee IT purchases, contracts, and local service providers.
• Act as an escalation point for applications and Jira automations.
• Handle IT incidents (systems, applications, networks, backups).

What we're looking for:

• 3+ years of experience
  in Help Desk or IT Support.
• Experience in
  team leadership
  and managing
  ticketing platforms
  .
• Advanced proficiency in
  Linux, macOS, and Windows
  : user and technical support.
• Solid background in
  IT inventory management
  .
• Strong experience with
  Active Directory
  , including user and group administration.
• Management of
  archive servers
  (e.g., shared file servers).
• Administration and support of
  Office 365
  environment.
• English proficiency at B2 level or higher
  .

Key skills:
leadership, strategic thinking, customer orientation, and decision-making.

If you're someone who combines strategic vision with technical expertise and loves leading teams, we want to meet you

As an IT Help Desk Agent, your primary responsibility is to provide technical assistance and support to end users within the organization. You will be the first point of contact for any IT-related issues or inquiries and will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure.

Requirements:

• Fluent in English. High Proficiency level (must).
• In progress associate or bachelor's degree in information Technology or a related field.
• Flexibility to work in night shifts and weekends.
• 1+ years of experience in a technical support role.
• Strong technical knowledge of computer hardware, software, and networking concepts.
• Proficient in troubleshooting common hardware and software issues.
• Knowledge in Office365, ActiveDirectory, antivirus.
• Excellent customer service and communication skills, with the ability to explain technical concepts to nontechnical users.
• Familiarity with ticketing systems and remote support tools.
• Ability to prioritize and manage multiple tasks effectively.
• Strong problem-solving skills and attention to detail.
• Certifications in relevant IT areas (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• SAP basic Knowledge would be a plus,
• Schedule flexibility.
• Able to work at our offices in San Pedro, San Jose.

Responsibilities:

• Respond to incoming support requests from end-users via various channels (phone, email, ticketing system) and provide prompt technical assistance.
• Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, mobile devices, and peripherals.
• Assist users with software installations, upgrades, and basic configuration.
• Set up and maintain user accounts, permissions, and access rights.
• Collaborate with other IT team members to resolve complex technical issues.
• Escalate unresolved problems to the appropriate IT personnel or vendor, following established procedures.
• Follow up with end-users to ensure issues are resolved and provide appropriate documentation and guidance.
• Document all support activities, including issue resolution, troubleshooting steps, and knowledge base articles.
• Assist in maintaining an inventory of IT assets, including hardware, software licenses, and peripherals.
• Stay updated with the latest trends and advancements in IT to enhance technical knowledge and skills.

Problem-Solvers Needed Are you a person who loves solving problems, figuring out how things work, and helping others with quick effective solutions? You thrive in troubleshooting, staying one step ahead, and making sure everything runs smoothly. If that sounds like you, don't wait - apply now and be the superhero our client's customers need

ClearSource is seeking an 
exceptional customer service professional

to join our team as a 
Customer Support Technician

. In this role, you will provide 
technical product support

for our client's premium line of grills and smart meat thermometers. You will help customers troubleshoot product issues through information they provide and through real-time data from an app connected to the product. We need individuals with a strong focus on 
customer experience

who can think on their feet, solve problems, and deliver friendly, effective solutions.

What you will do as a Customer Support Technician

• Assist customers
   with inquiries about product features and troubleshooting issues.
• Diagnose and resolve issues
   with a combination of customer input, app-provided data, and 
  your creative and problem-solving skills
   while using an extensive knowledge base.
• Ensure each interaction is handled with 
  patience and care
  , making the customer feel valued.
• Work closely with your 
  Team Lead
   to meet 
  Key Performance Indicators
   (KPIs), such as schedule adherence, customer satisfaction (CSAT), and service levels.
• Continuously 
  improve your skills
   through coaching and feedback to deliver an excellent customer experience.

What We're Looking For

• High school diploma (or equivalent).
• 1+ year of experience
   in a 
  call center
   or 
  customer support
   role.
• Experience with 
  troubleshooting
   or 
  problem-solving
  , preferably with technology or smart devices.
• Strong English communication skills (C1 or higher).
• A 
  customer-first mindset
   with the ability to 
  listen, empathize,
   and deliver 
  timely, accurate solutions
  .
• Ability to take the training on-site for 30 days
• Hybrid Set Up after the training
• Must have an Internet service, connected to a network cable

Why ClearSource?

ClearSource is a global BPO with a core purpose of "
Making Lives Better

" - the lives of our employees, our clients, and their customers. We are passionate about our Core Values which go the heart of what we do every day

• Customer First – We share an intense passion for creating an exceptional customer experience.
• Personal Accountability – Commit to do the right thing and do it.
• Humble Courage – Be brave enough to seek, deliver, and accept feedback.
• Hungry – Do your best every day to make great things happen.
• Happy & Healthy – Choose well, live well.

Do these values resonate with you?

Do you strive to provide an exceptional, authentic customer experience every day?

If the answer is yes, apply now to join our team

What We Offer

ClearSource offers a 
competitive salary

as well as 
opportunities for career growth and professional development

. We have an 
inclusive culture that values diversity

and the contributions our employees make to ClearSource's success.

We also offer:

Enjoy these outstanding perks and benefits:

• Competitive salary
• Medical Insurance
• Outstanding career growth
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development

Join a Team That's Passionate About Making Lives Better

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results

As a Call Center Agent, you will:

Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.

What You'll Do:

• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer's account information.
• Negotiate payment terms/arrangements if applicable.
• Review account status/information thoroughly to understand the customer's inquiry/need.
• Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
• Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
• Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
• Other duties as assigned

What We're Looking For:

Requirement

• Full availability for afternoon and evening shifts, starting from 1:00 PM onwards.

Experience

• Previous experience in Call Center is preferred but not required.

Education

• Successful completion of high school education is preferred but not required.

Skills & Abilities:

• Excellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing. Candidates should have a level of English proficiency equivalent to CEFR B2, or achieve a score of 85% or higher in an English proficiency test.
• Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.
• Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.
• Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.
• Adaptability: Able to adjust to new systems, processes, and customer needs.
• Team Player: A collaborative spirit who enjoys working with others to achieve common goals.
• Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.
• Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people's lives

Get to Know Us Better Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website –

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives

Job Title

Customer Support Assistant

Global Support Team

Our Team serves as the Helpdesk for travel agencies and supports our internal stakeholders.

Support travel agents with their inquiries and recover functional and technical incidents and requests or escalate them to have groups resolve those, within Amadeus or to Third Parties involved in the service provided.

• Support travel agents with their inquiries.
• Work within defined processes or methodologies and may help determine the appropriate approach for new assignments. Take a broad perspective to problems and identifies new, less obvious solutions.
• Receive instructions and guidance from manager or supervisor and performs moderately complex and varied tasks with a moderate degree of supervision.
• May have specialized external certification and/or job-related training and work experience.
• Responds to customers questions concerning products and solutions (functionality, application, interactions between different solution components).
• Acknowledges, investigates and when possible, recovers incidents within service levels using knowledge solutions.
• Escalate incidents outside the scope of team competencies to 3rd level resolver groups to internal or external service providers and follow-up.
• Updates Provide customers with updates on the status of critical problems.
• Suggest improvements to the Knowledge Solutions database.

• Speaks and writes English and Spanish fluently.
• Portuguese is highly appreciated.
• Experience in the travel industry is highly appreciated.
• Experience in call centers is highly appreciated.
• Prepared to work in a hybrid environment: 50% at home and 50% at the Office, or 100% at the Office if being requested.
• Committed to working on a fixed schedule during weekdays and weekends.

Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

The application process takes no longer than 10 minutes

Create your candidate profile, upload your Resume/CV and apply today

Working at Amadeus, you will find

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Job Description
At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.

About This Role
TCSC Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing.

What You'll Do

• The TCSC Technical Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution
• The successful candidate will be able to work first and second shift as well as occasional Saturday hours

Who You Are

• Professional work history or training with a focus on IT or automotive systems
• Customer contact experience
• Technical Support experience
• Self-motivated with a proactive approach to meeting and exceeding customer expectations.
• Computer hardware and software experience
• Substantial problem solving abilities
• Ability to work and thrive in a team environment
• Maintain a professional image at all times
• Exceptional communications and organizational skills
• Dedication to excellent attendance
• +85% English language Domain

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available
here
.

We are seeking a detail-oriented and proactive Collections Specialist to join our team. The ideal candidate will be responsible for managing outstanding payments from B2B clients.

The position will require contact clients to follow up on overdue invoices/payments, maintain accurate records of collections activities, negotiate payment arrangements, when necessary, collaborate with internal departments to resolve billing issues, prepare collections reports status.

Objective of this role

• Drive a seamless customer experience that creates positive sentiment for Convera brand.

• Develop in-depth knowledge of our product offerings and provide informative support and tailored recommendations to customers.

• Support the team and business goals by delivering Best in Class service to Convera customers.

Responsibilities

• Deliver friendly and professional service to customers through inbound, outbound and eService channels in high volume, fast-paced environment.

• Quickly identify and solve problems of diverse scope on the spot.

• Ability to devise solutions based on limited information and precedent and adapt existing approaches to resolve issues.

• Evaluate processes, devise improvements, measure results, and iterate. Ability to imagine and ambitiously drives towards "Best in Class Customer Care".

• Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.

• Understand regulatory requirements and how Convera's policies and processes support our customers and our obligations.

• Manage requests from external legal entities, Global Regulators eg: FMA, FCA and/or Global ADR bodies e.g.: UK Financial Ombudsman Service (FOS), Australian Financial Complaints Authority (AFCA) etc in connection with complaints.

• Required to work on projects and assist with business improvements.

• Supports leadership with delivering Management Information, regulatory reporting, analytical reporting, and statistical summaries. While demonstrating the ability to use data to draw a comprehensive, balanced view.

Required skills and qualifications

• A minimum of 1 year of related experience with a Bachelor's degree; or equivalent work experience(Finance, Banking, Accounting.)
• We are looking for professionals with a strong background in collections(must).
• Strong communication skills, both written and oral and can clearly explain complex information to customers and internal stakeholders.
• A passion for Best-in-Class Customer Care, a Customer Champion.
• Passion for providing an exceptional customer experience.
• Strong problem solving and conflict resolution capabilities.
• Ability to learn and adapt quickly to new technology and processes.
• Be a self-starter and master of time management, the ability to multi-task, and prioritize consistently sustaining high levels of productivity and quality in a fast-moving growth focused organization.
• The ability to remain calm and resilient when solving problems, facing challenges, and recovering from mistakes.
• Good knowledge of MS applications
• Ability to communicate fluently in English, verbally and written

Preferred skills and qualifications

• Experience in customer-facing role with direct responsibility of managing customers.
• Experience with data analytics tools.
• Excellent attention to detail.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers, educational institutions, financial institutions, law firms, and NGOs.

Our teams care deeply about the value we bring to our customers, making Convera a rewarding workplace. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive salary.
• Great career growth and development opportunities in a global organization.
• A flexible approach to work and a hybrid schedule with 2 days in office.
• Generous insurance (health, disability, life).
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption).
• Paid volunteering opportunities (5 days per year).
• Shift Hours: Monday to Friday, Morning shift- 8:00-5:00pm.

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.

Apply now if you're ready to unleash your potential.

Estamos buscando un Especialista en Cobros detallista y proactivo para unirse a nuestro equipo.

El candidato ideal será responsable de gestionar los pagos pendientes de clientes B2B.

El puesto requerirá contactar a los clientes para dar seguimiento a facturas/pagos vencidos, mantener registros precisos de las actividades de cobro, negociar acuerdos de pago cuando sea necesario, colaborar con los departamentos internos para resolver problemas de facturación y preparar informes sobre el estado de las gestiones de cobro

Objetivo del puesto

• Impulsar una experiencia del cliente fluida que genere una percepción positiva de la marca Convera.

• Desarrollar un conocimiento profundo de nuestras ofertas de productos y brindar soporte informativo y recomendaciones personalizadas a los clientes.

• Apoyar al equipo y los objetivos del negocio ofreciendo un servicio de clase mundial a los clientes de Convera.

Responsabilidades

• Brindar un servicio amable y profesional a los clientes a través de canales entrantes, salientes y electrónicos en un entorno de alto volumen y ritmo acelerado.

• Identificar y resolver rápidamente problemas de diversa índole en el momento.

• Capacidad para idear soluciones con información limitada y precedentes, y adaptar enfoques existentes para resolver problemas.

• Evaluar procesos, proponer mejoras, medir resultados e iterar. Capacidad para imaginar y avanzar con ambición hacia una "Atención al Cliente de Clase Mundial".

• Promover la resolución en el primer contacto, identificando barreras para un servicio excelente y trabajando para eliminarlas.

• Comprender los requisitos regulatorios y cómo las políticas y procesos de Convera respaldan a nuestros clientes y nuestras obligaciones.

• Gestionar solicitudes de entidades legales externas, reguladores globales (por ejemplo: FMA, FCA y/u organismos globales de resolución de disputas (por ejemplo: UK Financial Ombudsman Service, Australian Financial Complaints Authority).

• Participar en proyectos y colaborar con mejoras del negocio.

• Apoyar al liderazgo en la entrega de información de gestión, reportes regulatorios, análisis y resúmenes estadísticos, demostrando la capacidad de utilizar datos para obtener una visión integral y equilibrada.

Habilidades y calificaciones requeridas

• Mínimo 1 año de experiencia relacionada con título universitario o experiencia laboral equivalente (Finanzas, Banca, Contabilidad, etc.).
• Estamos en busca de profesionales con sólida experiencia en cobranzas(necesario).
• Fuertes habilidades de comunicación, tanto escritas como orales, con capacidad para explicar información compleja a clientes y partes interesadas internas.
• Pasión por la atención al cliente de clase mundial; ser un defensor del cliente.
• Pasión por brindar una experiencia excepcional al cliente.
• Sólidas capacidades de resolución de problemas y conflictos.
• Capacidad para aprender y adaptarse rápidamente a nuevas tecnologías y procesos.
• Ser proactivo, con excelente gestión del tiempo, capacidad para realizar múltiples tareas y priorizar, manteniendo altos niveles de productividad y calidad en una organización en crecimiento.
• Capacidad para mantener la calma y la resiliencia al resolver problemas, enfrentar desafíos y recuperarse de errores.
• Buen conocimiento de aplicaciones de Microsoft (Outlook, Excel, Word, PowerPoint).
• Capacidad para comunicarse con fluidez en inglés, tanto verbalmente como por escrito.

Habilidades y calificaciones deseadas

• Experiencia en roles de atención al cliente con responsabilidad directa sobre la gestión de clientes.

• Experiencia con herramientas de análisis de datos.

• Excelente atención al detalle.

Sobre Convera

Convera es la empresa de pagos transfronterizos B2B más grande del mundo fuera del sistema bancario. Anteriormente conocida como Western Union Business Solutions, aprovechamos décadas de experiencia en la industria y soluciones de pago impulsadas por tecnología para ofrecer movimientos de dinero más inteligentes a nuestros clientes, ayudándoles a obtener más valor en cada transacción. Convera atiende a más de 30,000 clientes, desde pequeños empresarios hasta tesoreros de grandes empresas, instituciones educativas, instituciones financieras, bufetes de abogados y ONG.

Nuestros equipos se preocupan profundamente por el valor que brindamos a nuestros clientes, lo que hace de Convera un lugar gratificante para trabajar. Este es un momento emocionante para nuestra organización mientras construimos nuestro equipo con personas orientadas al crecimiento y a los resultados, que buscan avanzar rápidamente en un entorno innovador.

Como empresa verdaderamente global con empleados en más de 20 países, nos apasiona la diversidad; buscamos y celebramos personas de diferentes orígenes, estilos de vida y puntos de vista únicos. Queremos trabajar con las mejores personas y fomentar una cultura de inclusión y pertenencia.

Ofrecemos una amplia gama de beneficios competitivos, incluyendo:

• Salario competitivo en el mercado.

• Excelentes oportunidades de crecimiento profesional y desarrollo en una organización global.

• Enfoque flexible de trabajo y horario híbrido con 2 días en la oficina.

• Seguro generoso (salud, discapacidad, vida).

• Días festivos pagados, tiempo libre y políticas de licencia por eventos de vida (maternidad, paternidad, adopción).

• Oportunidades de voluntariado pagadas (5 días al año).

• Horario: lunes a viernes, turno matutino 8:00 a.m. a 5:00 p.m.

Hay muchas oportunidades increíbles en Convera para personas talentosas, creativas y resolutivas que nunca se conforman con lo suficiente y buscan transformar los pagos entre empresas.

Aplica ahora si estás listo para liberar tu potencial.

As a Customer Care Specialist with Convera based in our Costa Rica office, you will be responsible to provide Best in Class Care to Convera customers from first contact through to resolution or where cases are not resolved within the expected timeframes leading to dissatisfaction or complaint. This role will bridge the gap between what our customers need and what we're delivering – allowing us to constantly evolve and exceed customer expectations.

Objective of this role

• Drive a seamless customer experience that creates positive sentiment for Convera brand.

• Develop in-depth knowledge of our product offerings and provide informative support and tailored recommendations to customers.

• Support the team and business goals by delivering Best in Class service to Convera customers.

Responsibilities

• Deliver friendly and professional service to customers through inbound, outbound and eService channels in high volume, fast-paced environment.

• Quickly identify and solve problems of diverse scope on the spot.

• Ability to devise solutions based on limited information and precedent and adapt existing approaches to resolve issues.

• Evaluate processes, devise improvements, measure results, and iterate. Ability to imagine and ambitiously drives towards "Best in Class Customer Care".

• Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.

• Understand regulatory requirements and how Convera's policies and processes support our customers and our obligations.

• Manage requests from external legal entities, Global Regulators eg: FMA, FCA and/or Global ADR bodies e.g.: UK Financial Ombudsman Service (FOS), Australian Financial Complaints Authority (AFCA) etc in connection with complaints.

• Required to work on projects and assist with business improvements.

• Supports leadership with delivering Management Information, regulatory reporting, analytical reporting, and statistical summaries. While demonstrating the ability to use data to draw a comprehensive, balanced view.

Required skills and qualifications

• A minimum of 1 year of related experience with a Bachelor's degree; or equivalent work experience (Finance, Banking, Accounting.)

• Strong communication skills, both written and oral and can clearly explain complex information to customers and internal stakeholders.

• A passion for Best-in-Class Customer Care, a Customer Champion.

• Passion for providing an exceptional customer experience.

• Strong problem solving and conflict resolution capabilities.

• Ability to learn and adapt quickly to new technology and processes.

• Be a self-starter and master of time management, the ability to multi-task, and prioritize consistently sustaining high levels of productivity and quality in a fast-moving growth focused organization.

• The ability to remain calm and resilient when solving problems, facing challenges, and recovering from mistakes.

• Good knowledge of MS applications

• Ability to communicate fluently in English, verbally and written

Preferred skills and qualifications

• Experience in customer-facing role with direct responsibility of managing customers.
• Experience with data analytics tools.
• Excellent attention to detail.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers, educational institutions, financial institutions, law firms, and NGOs.

Our teams care deeply about the value we bring to our customers, making Convera a rewarding workplace. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive salary.
• Great career growth and development opportunities in a global organization.
• A flexible approach to work and a hybrid schedule with 2 days in office.
• Generous insurance (health, disability, life).
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption).
• Paid volunteering opportunities (5 days per year).
• Shift Hours: Monday to Friday, Morning shift- 9:00am to 6:00pm and 8:00-5:00pm, this depends on the business need.

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.

Apply now if you're ready to unleash your potential.

Como Especialista en Atención al Cliente en Convera, con sede en nuestra oficina de Costa Rica, serás responsable de brindar una atención de clase mundial a los clientes de Convera desde el primer contacto hasta la resolución, o en los casos que no se resuelvan dentro del tiempo esperado y generen insatisfacción o queja. Este rol cerrará la brecha entre lo que nuestros clientes necesitan y lo que estamos entregando, permitiéndonos evolucionar constantemente y superar sus expectativas.

Objetivo del puesto

• Impulsar una experiencia del cliente fluida que genere una percepción positiva de la marca Convera.
• Desarrollar un conocimiento profundo de nuestras ofertas de productos y brindar soporte informativo y recomendaciones personalizadas a los clientes.
• Apoyar al equipo y los objetivos del negocio ofreciendo un servicio de clase mundial a los clientes de Convera.

Responsabilidades

• Brindar un servicio amable y profesional a los clientes a través de canales de entrada, salida y eService en un entorno de alto volumen y ritmo acelerado.
• Identificar y resolver rápidamente problemas de diversa índole en el momento.
• Capacidad para idear soluciones con información limitada y precedentes, y adaptar enfoques existentes para resolver problemas.
• Evaluar procesos, proponer mejoras, medir resultados e iterar. Capacidad para imaginar y avanzar ambiciosamente hacia una "Atención al Cliente de Clase Mundial".
• Promover la resolución en el primer contacto, identificando barreras para un excelente servicio y trabajando para eliminarlas.
• Comprender los requisitos regulatorios y cómo las políticas y procesos de Convera respaldan a nuestros clientes y nuestras obligaciones.
• Gestionar solicitudes de entidades legales externas, reguladores globales (por ejemplo: FMA, FCA) y organismos globales de resolución de disputas (por ejemplo: UK Financial Ombudsman Service, Australian Financial Complaints Authority).
• Participar en proyectos y colaborar con mejoras del negocio.
• Apoyar a la dirección en la entrega de información gerencial, reportes regulatorios, análisis y resúmenes estadísticos, demostrando capacidad para usar datos y obtener una visión integral y equilibrada.

Habilidades y requisitos necesarios

• Mínimo 1 año de experiencia relacionada con título universitario; o experiencia laboral equivalente (Finanzas, Banca, Contabilidad.).
• Fuertes habilidades de comunicación, tanto escrita como oral, con capacidad para explicar información compleja a clientes y partes interesadas internas.
• Pasión por la atención al cliente de clase mundial; ser un defensor del cliente.
• Entusiasmo por brindar una experiencia excepcional al cliente.
• Sólidas habilidades para resolver problemas y manejar conflictos.
• Capacidad para aprender y adaptarse rápidamente a nuevas tecnologías y procesos.
• Ser proactivo y tener excelente gestión del tiempo, capacidad para realizar múltiples tareas y priorizar, manteniendo altos niveles de productividad y calidad en una organización enfocada en el crecimiento.
• Capacidad para mantener la calma y resiliencia al resolver problemas, enfrentar desafíos y recuperarse de errores.
• Buen conocimiento de aplicaciones de Microsoft.
• Capacidad para comunicarse fluidamente en inglés, tanto verbal como escrito.

Habilidades y requisitos deseables

• Experiencia en roles de atención al cliente con responsabilidad directa en la gestión de clientes.
• Experiencia con herramientas de análisis de datos.
• Excelente atención al detalle.

Sobre Convera

Convera es la empresa de pagos transfronterizos B2B más grande del mundo fuera del sector bancario. Anteriormente conocida como Western Union Business Solutions, aprovechamos décadas de experiencia en la industria y soluciones tecnológicas para ofrecer movimientos de dinero más inteligentes a nuestros clientes, ayudándolos a obtener más valor en cada transacción. Convera atiende a más de 30,000 clientes, desde pequeñas empresas hasta grandes corporaciones, instituciones educativas, financieras, bufetes de abogados y ONGs.

Nuestros equipos se preocupan profundamente por el valor que brindamos a nuestros clientes, lo que hace de Convera un lugar de trabajo gratificante. Este es un momento emocionante para nuestra organización, ya que estamos formando un equipo con personas orientadas al crecimiento y a los resultados, que buscan avanzar rápidamente en un entorno innovador.

Como empresa verdaderamente global con empleados en más de 20 países, nos apasiona la diversidad; buscamos y celebramos personas de diferentes orígenes, estilos de vida y puntos de vista únicos. Queremos trabajar con los mejores talentos y fomentar una cultura de inclusión y pertenencia.

Ofrecemos una amplia gama de beneficios competitivos, incluyendo:

• Salario competitivo en el mercado.
• Grandes oportunidades de crecimiento profesional en una organización global.
• Enfoque flexible de trabajo y horario híbrido con 2 días en oficina.
• Seguro generoso (salud, discapacidad, vida).
• Días festivos, tiempo libre y políticas de licencia para eventos importantes (maternidad, paternidad, adopción).
• Oportunidades de voluntariado pagadas (5 días al año).
• Horario: lunes a viernes, turno matutino de 9:00 a.m. a 6:00 p.m. y de 8:00 a.m. a 5:00 p.m., según necesidad del negocio.

Hay muchas oportunidades increíbles en Convera para personas talentosas, creativas y resolutivas que nunca se conforman con lo suficiente y buscan transformar los pagos B2B.

Postúlate ahora si estás listo para liberar tu potencial

We are seeking a detail-oriented and proactive Collections Specialist to join our team. The ideal candidate will be responsible for managing outstanding payments from B2B clients.

The position will require contact clients to follow up on overdue invoices/payments, maintain accurate records of collections activities, negotiate payment arrangements, when necessary, collaborate with internal departments to resolve billing issues, prepare collections reports status.

Objective of this role

• Drive a seamless customer experience that creates positive sentiment for Convera brand.
• Develop in-depth knowledge of our product offerings and provide informative support and tailored recommendations to customers.
• Support the team and business goals by delivering Best in Class service to Convera customers.

Responsibilities

• Deliver friendly and professional service to customers through inbound, outbound and eService channels in high volume, fast-paced environment.
• Quickly identify and solve problems of diverse scope on the spot.
• Ability to devise solutions based on limited information and precedent and adapt existing approaches to resolve issues.
• Evaluate processes, devise improvements, measure results, and iterate. Ability to imagine and ambitiously drives towards "Best in Class Customer Care".
• Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.
• Understand regulatory requirements and how Convera's policies and processes support our customers and our obligations.
• Manage requests from external legal entities, Global Regulators eg: FMA, FCA and/or Global ADR bodies e.g.: UK Financial Ombudsman Service (FOS), Australian Financial Complaints Authority (AFCA) etc in connection with complaints.
• Required to work on projects and assist with business improvements.
• Supports leadership with delivering Management Information, regulatory reporting, analytical reporting, and statistical summaries. While demonstrating the ability to use data to draw a comprehensive, balanced view.

Required Skills And Qualifications

• A minimum of 1 year of related experience with a Bachelor's degree; or equivalent work experience(Finance, Banking, Accounting.)
• We are looking for professionals with a strong background in collections(must).
• Strong communication skills, both written and oral and can clearly explain complex information to customers and internal stakeholders.
• A passion for Best-in-Class Customer Care, a Customer Champion.
• Passion for providing an exceptional customer experience.
• Strong problem solving and conflict resolution capabilities.
• Ability to learn and adapt quickly to new technology and processes.
• Be a self-starter and master of time management, the ability to multi-task, and prioritize consistently sustaining high levels of productivity and quality in a fast-moving growth focused organization.
• The ability to remain calm and resilient when solving problems, facing challenges, and recovering from mistakes.
• Good knowledge of MS applications
• Ability to communicate fluently in English, verbally and written

Preferred Skills And Qualifications

• Experience in customer-facing role with direct responsibility of managing customers.
• Experience with data analytics tools.
• Excellent attention to detail.

About Convera
Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers, educational institutions, financial institutions, law firms, and NGOs.

Our teams care deeply about the value we bring to our customers, making Convera a rewarding workplace. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive salary.
• Great career growth and development opportunities in a global organization.
• A flexible approach to work and a hybrid schedule with 2 days in office.
• Generous insurance (health, disability, life).
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption).
• Paid volunteering opportunities (5 days per year).
• Shift Hours: Monday to Friday, Morning shift- 8:00-5:00pm.

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.

Apply now
if you're ready to unleash your potential.

Estamos buscando un Especialista en Cobros detallista y proactivo para unirse a nuestro equipo.

El candidato ideal será responsable de gestionar los pagos pendientes de clientes B2B.

El puesto requerirá contactar a los clientes para dar seguimiento a facturas/pagos vencidos, mantener registros precisos de las actividades de cobro, negociar acuerdos de pago cuando sea necesario, colaborar con los departamentos internos para resolver problemas de facturación y preparar informes sobre el estado de las gestiones de cobro

Objetivo del puesto

• Impulsar una experiencia del cliente fluida que genere una percepción positiva de la marca Convera.
• Desarrollar un conocimiento profundo de nuestras ofertas de productos y brindar soporte informativo y recomendaciones personalizadas a los clientes.
• Apoyar al equipo y los objetivos del negocio ofreciendo un servicio de clase mundial a los clientes de Convera.

Responsabilidades

• Brindar un servicio amable y profesional a los clientes a través de canales entrantes, salientes y electrónicos en un entorno de alto volumen y ritmo acelerado.
• Identificar y resolver rápidamente problemas de diversa índole en el momento.
• Capacidad para idear soluciones con información limitada y precedentes, y adaptar enfoques existentes para resolver problemas.
• Evaluar procesos, proponer mejoras, medir resultados e iterar. Capacidad para imaginar y avanzar con ambición hacia una "Atención al Cliente de Clase Mundial".
• Promover la resolución en el primer contacto, identificando barreras para un servicio excelente y trabajando para eliminarlas.
• Comprender los requisitos regulatorios y cómo las políticas y procesos de Convera respaldan a nuestros clientes y nuestras obligaciones.
• Gestionar solicitudes de entidades legales externas, reguladores globales (por ejemplo: FMA, FCA y/u organismos globales de resolución de disputas (por ejemplo: UK Financial Ombudsman Service, Australian Financial Complaints Authority).
• Participar en proyectos y colaborar con mejoras del negocio.
• Apoyar al liderazgo en la entrega de información de gestión, reportes regulatorios, análisis y resúmenes estadísticos, demostrando la capacidad de utilizar datos para obtener una visión integral y equilibrada.

Habilidades y calificaciones requeridas

• Mínimo 1 año de experiencia relacionada con título universitario o experiencia laboral equivalente (Finanzas, Banca, Contabilidad, etc.).
• Estamos en busca de profesionales con sólida experiencia en cobranzas(necesario).
• Fuertes habilidades de comunicación, tanto escritas como orales, con capacidad para explicar información compleja a clientes y partes interesadas internas.
• Pasión por la atención al cliente de clase mundial; ser un defensor del cliente.
• Pasión por brindar una experiencia excepcional al cliente.
• Sólidas capacidades de resolución de problemas y conflictos.
• Capacidad para aprender y adaptarse rápidamente a nuevas tecnologías y procesos.
• Ser proactivo, con excelente gestión del tiempo, capacidad para realizar múltiples tareas y priorizar, manteniendo altos niveles de productividad y calidad en una organización en crecimiento.
• Capacidad para mantener la calma y la resiliencia al resolver problemas, enfrentar desafíos y recuperarse de errores.
• Buen conocimiento de aplicaciones de Microsoft (Outlook, Excel, Word, PowerPoint).
• Capacidad para comunicarse con fluidez en inglés, tanto verbalmente como por escrito.

Habilidades y calificaciones deseadas

• Experiencia en roles de atención al cliente con responsabilidad directa sobre la gestión de clientes.
• Experiencia con herramientas de análisis de datos.
• Excelente atención al detalle.

Sobre Convera
Convera es la empresa de pagos transfronterizos B2B más grande del mundo fuera del sistema bancario. Anteriormente conocida como Western Union Business Solutions, aprovechamos décadas de experiencia en la industria y soluciones de pago impulsadas por tecnología para ofrecer movimientos de dinero más inteligentes a nuestros clientes, ayudándoles a obtener más valor en cada transacción. Convera atiende a más de 30,000 clientes, desde pequeños empresarios hasta tesoreros de grandes empresas, instituciones educativas, instituciones financieras, bufetes de abogados y ONG.

Nuestros equipos se preocupan profundamente por el valor que brindamos a nuestros clientes, lo que hace de Convera un lugar gratificante para trabajar. Este es un momento emocionante para nuestra organización mientras construimos nuestro equipo con personas orientadas al crecimiento y a los resultados, que buscan avanzar rápidamente en un entorno innovador.

Como empresa verdaderamente global con empleados en más de 20 países, nos apasiona la diversidad; buscamos y celebramos personas de diferentes orígenes, estilos de vida y puntos de vista únicos. Queremos trabajar con las mejores personas y fomentar una cultura de inclusión y pertenencia.

Ofrecemos Una Amplia Gama De Beneficios Competitivos, Incluyendo

• Salario competitivo en el mercado.
• Excelentes oportunidades de crecimiento profesional y desarrollo en una organización global.
• Enfoque flexible de trabajo y horario híbrido con 2 días en la oficina.
• Seguro generoso (salud, discapacidad, vida).
• Días festivos pagados, tiempo libre y políticas de licencia por eventos de vida (maternidad, paternidad, adopción).
• Oportunidades de voluntariado pagadas (5 días al año).
• Horario: lunes a viernes, turno matutino 8:00 a.m. a 5:00 p.m.

Hay muchas oportunidades increíbles en Convera para personas talentosas, creativas y resolutivas que nunca se conforman con lo suficiente y buscan transformar los pagos entre empresas.

Aplica ahora si estás listo para liberar tu potencial.