4 Ofertas de Telesales Account Representative en San José

The Telesales Account Representative will be responsible for conducting outbound sales calls to sell products to customers (businesses and/or individuals) in order to achieve sales quotas.

"This position is for Shyft Global Services, a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business.Shyft Global Services is a wholly owned subsidiary of TD SYNNEX employing more than 1,500 services professionals and IT experts focused on delivering end-to-end product and customer lifecycle management services for original equipment manufacturers (OEMs) and other technology innovators."

**What You'll Do**:

- Working from customer lists and/or database, makes outbound follow-up calls to existing customers to qualify leads and sell products and service contracts.
- Closes a medium volume of sales orders.
- Sales are medium complexity, and the sales rep performs a consultative role for the customers.
- Emphasizes features and benefits of represented products/services.
- Provide accurate quotes and ensure correct credit terms and vendor information is in database.
- Meets or exceeds all quotas and activity objectives in assigned territory.
- Uses sound judgment and discretion when making decisions that affect the business unit, such as, appropriate, and timely escalation, adjusting margins or providing discounts to close a sale.
- Provides high quality service to customers and prospects by assessing customer requirements, ensuring prompt response in providing product information and product pricing.
- Actively profiles all customers and use effective telephone selling skills to promote client products, service programs and systems.
- Builds the customer/prospect database by profiling and capturing relevant customer and product information.
- Recommends improvements or changes to internal processes and data processing to meet or exceed sales goals and to achieve the highest level of customer satisfaction.
- Maintains most up-to-date knowledge on products and programs.
- Actively participates in assigned sales training, lectures, presentations, and meetings.
- Makes 50-75 outbound calls per day with 8 high-value meeting calls per day, each meeting call with duration > 15 minutes.
- Performs other additional duties as assigned.

**What We're Looking For**:

- High school diploma/GED (Bachillerato en Educación Media) required, college degree in Business or Marketing preferred.
- 100% proficient in English (level B2 or higher) required
- 2+ years of call center or Telesales experience preferred
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to build solid, effective working relationships with others.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to listen attentively and foster two-way dialogue.
- Able to maintain a positive attitude in the face of criticism, rejection, or failure.
- Able to provide courteous, timely service when addressing questions and concerns.
- Able to maintain social, ethical, and organizational standards in conducting internal and external business activities.

**Other Education / Certifications**:

- College Degree in Business or Marketing preferred.
- Requires 2+ years of outbound Telesales experience, technology experience preferred.
- Call center or Telesales experience using consultative selling skills preferred.
- Demonstrate commitment to task in a highly competitive sales environment.
- Ability to overcome technical and business objections of prospective customers.
- Possess solid business sense and the ability to profile likely business and technology decision makers.
- Professional and polished communication skills both verbal and written.
- Possess strong organizational skills and the ability to excel in a fast-paced environment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Working Conditions**:

- Professional, office environment.
- Occasional non-standard work hours or overtime as business requires

**What's in it for You?**
- ** Make the Most of our Global Organization**: network with other new co-workers within your first 30 days through our onboarding program.
- ** Grow Your Career**: our first priority is to hire from within and help our people grow. As a co-worker, you'll have more career opportunities available to you. You can also accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses.
- ** Work with World-Class Vendors**: our current Telesales Reps are working with some of the biggest brands in technology.
- ** Elective Benefits**: our programs in Costa Rica include optional asociacion solidarista (up to 4% employee contribution and 3% company match)