79 Ofertas de Usaa en San Antonio
Third Party Risk Management Program Manager
Hoy
Trabajo visto
Descripción Del Trabajo
The Program Manager for Third Party Risk Management provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.
Responsibilities:
- Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
- Ensures change control is executed throughout program.
- Ensures appropriate program staffing levels.
- Ensures creation of program plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
- Ensures resources are assigned to program & monitor commitment.Ensure change control is executed throughout program.
- Identifies, documents, and understands program dependencies.
- Identifies key stakeholders who participate in program scope definition.
- Tracks actual program costs, identify variances, and reforecast program costs as needed.
- Measures program management performance against standards.
- Ensures appropriate program staffing levels.
- Establishes program communication needs and create program communication plan.
- Creates the program risk management plan.
- Works with procurement team to create, administer, track, and eventually close program contracts.
- Makes recommendations for training and development needs for assigned personnel.
- Coaches and evaluates team's performance and makes recommendations for pay increases, promotions, etc.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
- 5-8 years of experience
- Demonstrated having worked as a Program or Project Manager and/or Lead medium to large cross-functional projects with commensurate people management experience
Education:
Bachelor's/University degree or equivalent experience
Fluent English is mandatory
- Fully desirable having experience with Third Party Management
- Fully desirable having experience managing people directly
- Hybrid Work (3 days at the office) at Heredia, Costa Rica
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Job Family Group:
Project and Program Management
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Job Family:
Program Management
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View Citi's EEO Policy Statement and the Know Your Rights poster.
Credit Risk Management and Collections Team Lead
Hoy
Trabajo visto
Descripción Del Trabajo
(25008HN)
Costa Rica-Costa Rica-Heredia La Rivera de Belen | Full-time | Permanent | Mixed Shift
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and promote these whenever we can. Whether it's through flexible work schedules and a culture of openness and respect or personal mentors and our comprehensive range of development programs as our 'Certified' programs, we'll help you realize your full potential and become a specialist in your area.
Key Responsibilities
- Support Collection & Credit Risk Management Goals: Actively support the collections team in achieving Days Sales Outstanding (DSO) targets and reducing >60 outstanding balances, fostering a collaborative environment that encourages team members to share best practices and celebrate successes.
- Analysis and Follow-Up: Analyze and provide follow-up on the effective recovery of past-due accounts, using data-driven insights to inform strategies and motivate the team.
- Lead Credit Committee Meetings: Lead weekly Credit Committee meetings for each country, collaborating with the CFO, finance, and commercial teams. Ensure visibility of top accounts and issues while facilitating the definition of actionable plans, promoting a culture of transparency and teamwork.
- Special Projects and Duties: Perform other duties and work on special projects as assigned, demonstrating flexibility and a proactive approach to problem-solving.
- Collections and Credit Risk Management Controls Execution: Execute and follow up on collections controls for all regions, ensuring adherence to best practices and compliance standards.
- Support SSC and Local OTC Teams: Provide support to all Shared Service Center (SSC) collections teams and local Order-to-Cash (OTC) teams, fostering a spirit of collaboration and shared goals.
- Pre-Legal Collections Process: Define and execute the Pre-Legal collections process for customers for whom the regular collections process has been completed, ensuring that all actions are conducted with professionalism and integrity.
- Quality Monitoring: Actively perform quality monitoring for our customers, seeking feedback and continuously improving service delivery to enhance customer relationships.
- Build a Positive Work Environment: Support the Collections Supervisor in creating a best place to work by promoting open communication, recognizing team achievements, and encouraging professional development opportunities for team members.
- Drive Continuous Improvement: Actively participate in process initiatives, always seeking to drive continuous improvement within the team. Encourage innovative thinking and the sharing of ideas to enhance operational efficiency and team morale.
Technical Skills:
- Minimum of 3 years of experience in accounts receivable processes.
- Experience in Credit Risk Assessment and Decision-Making is a big plus.
- Preferred knowledge in collections management or CRM.
- Strong analytical skills and the ability to interpret data and make informed decisions.
- Experience with SAP.
- Proficiency in English, both written and spoken.
- Knowledge and experience in leadership (Coordinator / Team Lead) of at least 2 years.
- Advanced Excel or data visualization tools (e.g., Power BI, Tableau).
Soft Skills:
- Strong leadership and team management skills.
- Excellent verbal and written communication skills.
- Ability to work under pressure and meet tight deadlines.
- Strong problem-solving skills and adaptability.
- Ability to develop and maintain effective relationships with customers and stakeholders.
- Demonstrated ability to drive innovation.
We offer:
DPDHL offers excellent opportunities of professional growth, a multicultural environment, with attractive benefits package and competitive salary conditions.
Interested in this position please click on "Apply" and send us your application including your resume.
We are looking forward to your application.
Posting Legal Entity DHL Customer Support (Costa Rica) S.A.
Credit Risk Management and Collections Team Lead
Hoy
Trabajo visto
Descripción Del Trabajo
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and promote these whenever we can. Whether it's through flexible work schedules and a culture of openness and respect or personal mentors and our comprehensive range of development programs as our 'Certified' programs, we'll help you realize your full potential and become a specialist in your area.
Key Responsibilities
- Support Collection & Credit Risk Management Goals:Actively support the collections team in achieving Days Sales Outstanding (DSO) targets and reducing >60 outstanding balances, fostering a collaborative environment that encourages team members to share best practices and celebrate successes.
- Analysis and Follow-Up:Analyze and provide follow-up on the effective recovery of past-due accounts, using data-driven insights to inform strategies and motivate the team.
- Lead Credit Committee Meetings:Lead weekly Credit Committee meetings for each country, collaborating with the CFO, finance, and commercial teams. Ensure visibility of top accounts and issues while facilitating the definition of actionable plans, promoting a culture of transparency and teamwork.
- Special Projects and Duties:Perform other duties and work on special projects as assigned, demonstrating flexibility and a proactive approach to problem-solving.
- Collections and Credit Risk Management Controls Execution: Execute and follow up on collections controls for all regions, ensuring adherence to best practices and compliance standards.
- Support SSC and Local OTC Teams:Provide support to all Shared Service Center (SSC) collections teams and local Order-to-Cash (OTC) teams, fostering a spirit of collaboration and shared goals.
- Pre-Legal Collections Process:Define and execute the Pre-Legal collections process for customers for whom the regular collections process has been completed, ensuring that all actions are conducted with professionalism and integrity.
- Quality Monitoring:Actively perform quality monitoring for our customers, seeking feedback and continuously improving service delivery to enhance customer relationships.
- Build a Positive Work Environment:Support the Collections Supervisor in creating a best place to work by promoting open communication, recognizing team achievements, and encouraging professional development opportunities for team members.
- Drive Continuous Improvement:Actively participate in process initiatives, always seeking to drive continuous improvement within the team. Encourage innovative thinking and the sharing of ideas to enhance operational efficiency and team morale.
Technical Skills:
- Minimum of 3 years of experience in accounts receivable processes.
- Experience in Credit Risk Assessment and Decision-Making is a big plus.
- Preferred knowledge in collections management or CRM.
- Strong analytical skills and the ability to interpret data and make informed decisions.
- Experience with SAP.
- Proficiency in English, both written and spoken.
- Knowledge and experience in leadership (Coordinator / Team Lead) of at least 2 years.
- Advanced Excel or data visualization tools (e.g., Power BI, Tableau).
Soft Skills:
- Strong leadership and team management skills.
- Excellent verbal and written communication skills.
- Ability to work under pressure and meet tight deadlines.
- Strong problem-solving skills and adaptability.
- Ability to develop and maintain effective relationships with customers and stakeholders.
- Demonstrated ability to drive innovation.
We offer:
DPDHL offers excellent opportunities of professional growth, a multicultural environment, with attractive benefits package and competitive salary conditions.
Interested in this position please click on "Apply" and send us your application including your resume.
We are looking forward to your application.
Manager, Risk Management , Selling Partner Identity Verification (SPIV)
Publicado hace 16 días
Trabajo visto
Descripción Del Trabajo
Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon's millions of selling partners. The Selling Partner Identity Verification (SPIV) team protects Amazon's WW stores store by creating projects and programs focused on the detection of abuse at its earliest point and identifying the root causes, vulnerabilities or exploits to systematically address to prevent future abuse. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. The combination of our unique backgrounds and perspectives strengthens our ability to achieve Amazon's mission of being Earth's most customer-centric company.
We catch bad actors and stop online fraud; It's fun! It's hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. We are looking for an experienced Manager with background in risk, digital fraud, compliance, and/or cyber investigations. You will manage the core investigative function to provide feedback to partner teams by identifying and interpreting risk across Amazon's global stores. You will set the vision, direction and execution of key deliverables in the risk management space, developing business cases and requirements, and prioritizing competing opportunities. You will work with a wide range of global cross-functional teams and senior leaders to build feedback loops to drive scalable improvement across the broader organization. You will align your team to high impact business areas and executing to high expectations in a fast-paced and highly visible delivery area. The ideal candidate should have a blend of strong individual investigation skills along with experience managing a high performing risk team. You should be passionate about using and understanding data to discover bad actor trends and help us ensure that customers make great purchase decisions and our selling partners using Amazon are successful listing and selling their products. Your decisions and deliverables will help proactively mitigate risk and empower partner teams in making high confidence decisions that are fundamental to protecting Amazon customers, selling partners, and will help maintain the overall health of Amazon's WW stores.
Key job responsibilities
- Lead a high performing risk team by prioritizing high impact investigative leads that drive down business impact metrics
- Work within a sprint process to properly prioritize work and deliver results consistently
- Own end to end investigation flywheel to intake high quality leads from multiple sources to identify abuse and share detailed investigation briefs with partner teams to drive scalable detection and solutions
- Manage a strong risk team with a broad knowledge of abuse/fraud to conduct deep dives to derive insights about tactics used to conduct abuse on our WW stores
- Use high-level judgment to inform our most complex enforcement decisions and understand downstream impact and tradeoffs
- Develop goals, KPIs and metrics to track investigation health, progress, and impact. Effectively communicate challenges/roadblocks, progress and success to business and senior leadership.
- Provide feedback to partner teams and intake sources to improve the quality of leads and investigation outputs
- Break down problems into understandable and manageable pieces, ruthlessly prioritizing, and delivering results in an ambiguous environment
About the team
Our work is to solve hard puzzles and identify what hasn't already been discovered - typically with data and always with a lot persistence and curiosity. If you like the sound of that, come join us.
Basic Qualifications
- Bachelor's or postgraduate degree in Information Security, Computer Science, Data Science/Analytics, Engineering, Mathematics, Statistics or related discipline.
- 5+ years of relevant industry experience, either as an IC or manager, in risk or fraud investigations, regulatory compliance, ecommerce, analytics, or security
- Prior experience managing a high performing team
- Proven ability to deliver complex projects across multiple teams
- Excellent written and verbal communication skills to communicate security and business risk to a broad range of technical and non-technical audiences, including senior leadership
Preferred Qualifications
- Experience working in e-commerce organizations
- Exceptional ownership and bias for action: willing to move quickly and decisively
- Experience working within fraud, compliance, law enforcement, or intelligence organizations
- High level of integrity and discretion to handle confidential information
- 5+ years of high performance team management
- Experience with threat intel collection and combing through multiple leads or large data to identify top priorities
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Customer Service
Hoy
Trabajo visto
Descripción Del Trabajo
Customer Service Representative – Entry Level
Location: Heredia, Costa Rica
Job Type: Full-time, on site position.
Job Summary:
We are looking for a Customer Service Representative to join our team. This entry-level role is ideal for individuals with strong communication skills and a customer-oriented mindset. The ideal candidate should have an intermediate to advanced level of English and be comfortable handling customer inquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
- Assist customers with product or service-related questions, troubleshooting issues, and providing accurate information.
- Process orders, returns, and exchanges efficiently.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to ensure timely resolution of customer concerns.
- Follow company guidelines and policies to provide excellent service.
- Identify opportunities to improve customer satisfaction and escalate issues when necessary.
Requirements:
- English level: Intermediate to Advanced (spoken and written).
- Previous customer service experience is a plus but not required.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Problem-solving skills and attention to detail.
- Basic computer skills.
Customer service representative
Hoy
Trabajo visto
Descripción Del Trabajo
Job Summary
The PE-Policy Servicing role requires a dedicated professional with 0 to 6 months of experience in Life and Annuities Insurance. The candidate will work from the office during day shifts utilizing their expertise in MS Office and strong English language skills to efficiently manage policy servicing tasks. This role does not require travel and focuses on delivering high-quality service to enhance customer satisfaction and support the companys objectives.
Responsibilities
- Manage and process policy servicing requests efficiently to ensure customer satisfaction and compliance with company standards.
- Collaborate with team members to resolve complex policy issues and provide accurate information to clients.
- Utilize MS Office tools to maintain and update policy records ensuring data accuracy and integrity.
- Communicate effectively with clients and stakeholders in English to address inquiries and provide solutions.
- Analyze policy documents and identify discrepancies to ensure compliance with regulatory requirements.
- Develop and implement process improvements to enhance the efficiency of policy servicing operations.
- Provide training and support to junior team members to foster a collaborative and knowledgeable work environment.
- Monitor and report on policy servicing metrics to identify trends and areas for improvement.
- Coordinate with other departments to ensure seamless policy servicing and customer experience.
- Stay updated with industry trends and changes in Life and Annuities Insurance to maintain expertise.
- Participate in team meetings and contribute to strategic discussions to align with company goals.
- Ensure all policy servicing activities adhere to company policies and regulatory guidelines.
- Support the companys mission by delivering exceptional service that positively impacts society. Qualifications
- Demonstrate proficiency in MS Office to manage policy documentation and communication.
- Possess strong domain knowledge in Life and Annuities Insurance to effectively handle policy servicing tasks.
- Exhibit excellent English language skills for clear and professional communication.
- Showcase analytical skills to identify and resolve policy discrepancies.
- Display a proactive approach to process improvement and efficiency enhancement.
- Maintain a customer-centric mindset to deliver high-quality service.
- Collaborate effectively with team members to achieve common goals.
Customer Service Specialist
Hoy
Trabajo visto
Descripción Del Trabajo
Job Summary
You will support a major healthcare services provider by reconciling clinic deposits and payments across various systems to ensure accuracy. This includes handling cash deposits, researching discrepancies, and assisting with reports and inquiries. You'll also support accounting staff and clinic managers with treasury-related tasks.
Key Responsibilities:
- Reconcile deposits with billing systems and documents.
- Investigate and resolve deposit-related inquiries.
- Enter data into the Treasury System.
- Follow up on missing or incorrect deposit reports.
- Audit financial forms across systems.
- Support accounting and clinic staff with treasury questions.
- Follow company conduct and values.
- Perform other assigned duties.
Requirements:
- Bilingual in English and Spanish (B2 or higher).
- Active student in business, finance, or accounting.
- At least 6 months of experience.
- Strong analytical skills.
- Proficient in MS Office (Excel, Word, Access).
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Customer service representative
Hoy
Trabajo visto
Descripción Del Trabajo
Job Summary
The PE-Policy Servicing role requires a dedicated professional with 0 to 6 months of experience in Life and Annuities Insurance. The candidate will work from the office during day shifts utilizing their expertise in MS Office and strong English language skills to efficiently manage policy servicing tasks. This role does not require travel and focuses on delivering high-quality service to enhance customer satisfaction and support the companys objectives.
Responsibilities
- Manage and process policy servicing requests efficiently to ensure customer satisfaction and compliance with company standards.
- Collaborate with team members to resolve complex policy issues and provide accurate information to clients.
- Utilize MS Office tools to maintain and update policy records ensuring data accuracy and integrity.
- Communicate effectively with clients and stakeholders in English to address inquiries and provide solutions.
- Analyze policy documents and identify discrepancies to ensure compliance with regulatory requirements.
- Develop and implement process improvements to enhance the efficiency of policy servicing operations.
- Provide training and support to junior team members to foster a collaborative and knowledgeable work environment.
- Monitor and report on policy servicing metrics to identify trends and areas for improvement.
- Coordinate with other departments to ensure seamless policy servicing and customer experience.
- Stay updated with industry trends and changes in Life and Annuities Insurance to maintain expertise.
- Participate in team meetings and contribute to strategic discussions to align with company goals.
- Ensure all policy servicing activities adhere to company policies and regulatory guidelines.
- Support the companys mission by delivering exceptional service that positively impacts society. Qualifications
- Demonstrate proficiency in MS Office to manage policy documentation and communication.
- Possess strong domain knowledge in Life and Annuities Insurance to effectively handle policy servicing tasks.
- Exhibit excellent English language skills for clear and professional communication.
- Showcase analytical skills to identify and resolve policy discrepancies.
- Display a proactive approach to process improvement and efficiency enhancement.
- Maintain a customer-centric mindset to deliver high-quality service.
- Collaborate effectively with team members to achieve common goals.
Customer Service Representative
Hoy
Trabajo visto
Descripción Del Trabajo
POSITION OVERVIEW
The Customer Service Representative will be responsible for answering incoming calls from homeowners to discuss their accounts. This role involves addressing questions and concerns via phone (call center environment) and logging the details of each call. The representative will also handle customer service emails with a focus on prioritizing phone inquiries. The candidate will receive training on the company's JEM system.
PRIMARY RESPONSIBILITIES
- Answer incoming calls from homeowners regarding their accounts, providing assistance and information.
- Complete ledger entries and log call details after each call.
- Respond to customer service emails, prioritizing phone calls when needed.
- Provide clear and accurate information to homeowners about their accounts.
- Document and track any issues, concerns, or inquiries raised during calls.
- Collaborate with other team members and departments to resolve customer issues.
- Assist in ensuring customer satisfaction and maintaining positive relations with homeowners.
- Other duties as assigned.
QUALIFICATIONS
Minimum Qualifications: Minimum qualifications are required to be initially considered for this position.
- Advanced proficiency in English.
- High school diploma or equivalent required.
- At least one year of customer service experience, preferably in a call center environment.
- Experience with handling inbound calls and customer service emails.
- Ability to use a computer and learn to navigate the JEM system.
- Strong communication skills and a customer-oriented attitude.
- Ability to work independently and manage a high volume of calls.
Desired Qualifications: Preferred qualifications are in addition to the minimum requirements and are considered a plus factor.
- Ability to learn and operate customer service software.
- Call center experience is highly preferred.
SKILLS AND KNOWLEDGE
- Service Attitude
- Improvement Attitude
- Responsibility
- Communication
- Goal-oriented
- Analytical Thinking
- Teamwork
OTHER
- Hybrid position. Must go to the Office twice a week. (Belén, Heredia)
- WFH available. (Availability to receive training a few days on site if required by operational necessity)
- Have (or be able to get) a stable internet connection.
- Full-time, the candidate must have flexibility in working hours or daylight saving.
- The salary payment will be in US dollars.
- Insurance for Medical Expenses.
- Solidarity Association.
Join our team and be part of an organization that values your dedication, offers growth opportunities, and rewards your contribution. We look forward to reviewing your application
Tipo de puesto: Tiempo completo
Sueldo: ₡625 000,00 - ₡650 000,00 al mes
Pregunta(s) de postulación:
- What is your level of proficiency in English?
- What is your salary expectation in ?
- Would you feel comfortable handling a high volume of calls?
- Have you had to work with accounts involving numbers?
Customer Service Specialist
Hoy
Trabajo visto
Descripción Del Trabajo
If you dare to excel with your interpersonal communication skills, task management and you are excited about the opportunity to launch a new line of business within our organization, don't hesitate—apply now
Requirements:
- Advanced English level (Oral and written: B2+ or upper)
- At least 6 months of experience in a bilingual voice Call Center role is a must
- Availability to travel to our site in Heredia is a must
- 35 WPM typing speed or upper and multitasking skills
- Stable overall tenure in job history
Benefits:
- Healthcare Programs
- General Medicine, Psychology, Nutrition and Physiotherapy services. Health Campaigns are held frequently in our headquarters for Movators and family members
- Subsidized transportation to Heredia, San José and Alajuela downtown
- Additional performance bonus and/or attendance-tenure bonuses
- Career Progression
- Free courses on our platform
- On-site Gym
- On-site Cafeteria
- Educational discounts
- Discounts in hotels, restaurants, fitness and health centers
Responsibilities:
- Responding to resident inquiries via phone, email, or chat.
- Helping residents understand and get the most out of their benefit package.
- Helping residents on their Internet activation.
- Escalating any complicated cases to specialized teams.
- Meeting customer service goals like response time and customer satisfaction.
- Keeping resident account info up to date in the system.
Accelerate. Innovate. Movate