81 Ofertas de Usaa en San Antonio

Work Flexibility: Hybrid

The Analyst will be primarily responsible for responding to all AP inquiries from Suppliers and Stryker internal Customers.

What you will do

• Respond to AP inquiries via Email, Phone, and Voicemails.
• Supplier Statement reconciliation
• Identify and correct minor issues with the processes or tools in a timely and collaborative manner
• Troubleshoot, research, and understand the correlation of data in day-to-day operations
• Invoice troubleshooting
• Conducts conference calls with Suppliers and Stryker Internal parties to resolve invoice issues
• Comply with Corporate accounting policies, US and local GAAP
• Perform the escheatment process about outstanding checks

What you need

• Associates Degree in Accounting, Business or at least two years of equivalent studies towards a College degree in a related field
• Big plus: knowledge in ERP's: Oracle, SAP, COUPA, JDE, SYSPRO, QAD, AS400, EXPANDABLE
• Fluent English speaker.
• 3-5 years of relevant experience working in a multinational business in a Finance related function such as collections, customer service, technical support, accounts payable or accounting.

Travel Percentage: None

The Program Manager for Third Party Risk Management provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
• Ensures change control is executed throughout program.
• Ensures appropriate program staffing levels.
• Ensures creation of program plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
• Ensures resources are assigned to program & monitor commitment.Ensure change control is executed throughout program.
• Identifies, documents, and understands program dependencies.
• Identifies key stakeholders who participate in program scope definition.
• Tracks actual program costs, identify variances, and reforecast program costs as needed.
• Measures program management performance against standards.
• Ensures appropriate program staffing levels.
• Establishes program communication needs and create program communication plan.
• Creates the program risk management plan.
• Works with procurement team to create, administer, track, and eventually close program contracts.
• Makes recommendations for training and development needs for assigned personnel.
• Coaches and evaluates team's performance and makes recommendations for pay increases, promotions, etc.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience
• Demonstrated having worked as a Program or Project Manager and/or Lead medium to large cross-functional projects with commensurate people management experience

Education:

• Bachelor's/University degree or equivalent experience

• Fluent English is mandatory

• Fully desirable having experience with Third Party Management
• Fully desirable having experience managing people directly
• Hybrid Work (3 days at the office) at Heredia, Costa Rica

-

Job Family Group:

Project and Program Management

-

Job Family:

Program Management

-

Time Type:

Full time

-

Most Relevant Skills

Please see the requirements listed above.

-

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

-

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi's EEO Policy Statement and the Know Your Rights poster.

(25008HN)

Costa Rica-Costa Rica-Heredia La Rivera de Belen | Full-time | Permanent | Mixed Shift

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and promote these whenever we can. Whether it's through flexible work schedules and a culture of openness and respect or personal mentors and our comprehensive range of development programs as our 'Certified' programs, we'll help you realize your full potential and become a specialist in your area.

Key Responsibilities

• Support Collection & Credit Risk Management Goals: Actively support the collections team in achieving Days Sales Outstanding (DSO) targets and reducing >60 outstanding balances, fostering a collaborative environment that encourages team members to share best practices and celebrate successes.
• Analysis and Follow-Up: Analyze and provide follow-up on the effective recovery of past-due accounts, using data-driven insights to inform strategies and motivate the team.
• Lead Credit Committee Meetings: Lead weekly Credit Committee meetings for each country, collaborating with the CFO, finance, and commercial teams. Ensure visibility of top accounts and issues while facilitating the definition of actionable plans, promoting a culture of transparency and teamwork.
• Special Projects and Duties: Perform other duties and work on special projects as assigned, demonstrating flexibility and a proactive approach to problem-solving.
• Collections and Credit Risk Management Controls Execution: Execute and follow up on collections controls for all regions, ensuring adherence to best practices and compliance standards.
• Support SSC and Local OTC Teams: Provide support to all Shared Service Center (SSC) collections teams and local Order-to-Cash (OTC) teams, fostering a spirit of collaboration and shared goals.
• Pre-Legal Collections Process: Define and execute the Pre-Legal collections process for customers for whom the regular collections process has been completed, ensuring that all actions are conducted with professionalism and integrity.
• Quality Monitoring: Actively perform quality monitoring for our customers, seeking feedback and continuously improving service delivery to enhance customer relationships.
• Build a Positive Work Environment: Support the Collections Supervisor in creating a best place to work by promoting open communication, recognizing team achievements, and encouraging professional development opportunities for team members.
• Drive Continuous Improvement: Actively participate in process initiatives, always seeking to drive continuous improvement within the team. Encourage innovative thinking and the sharing of ideas to enhance operational efficiency and team morale.

Technical Skills:

• Minimum of 3 years of experience in accounts receivable processes.
• Experience in Credit Risk Assessment and Decision-Making is a big plus.
• Preferred knowledge in collections management or CRM.
• Strong analytical skills and the ability to interpret data and make informed decisions.
• Experience with SAP.
• Proficiency in English, both written and spoken.
• Knowledge and experience in leadership (Coordinator / Team Lead) of at least 2 years.
• Advanced Excel or data visualization tools (e.g., Power BI, Tableau).

Soft Skills:

• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving skills and adaptability.
• Ability to develop and maintain effective relationships with customers and stakeholders.
• Demonstrated ability to drive innovation.

We offer:

DPDHL offers excellent opportunities of professional growth, a multicultural environment, with attractive benefits package and competitive salary conditions.

Interested in this position please click on "Apply" and send us your application including your resume.

We are looking forward to your application.

Posting Legal Entity DHL Customer Support (Costa Rica) S.A.

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and promote these whenever we can. Whether it's through flexible work schedules and a culture of openness and respect or personal mentors and our comprehensive range of development programs as our 'Certified' programs, we'll help you realize your full potential and become a specialist in your area.

Key Responsibilities

• Support Collection & Credit Risk Management Goals:Actively support the collections team in achieving Days Sales Outstanding (DSO) targets and reducing >60 outstanding balances, fostering a collaborative environment that encourages team members to share best practices and celebrate successes.
• Analysis and Follow-Up:Analyze and provide follow-up on the effective recovery of past-due accounts, using data-driven insights to inform strategies and motivate the team.
• Lead Credit Committee Meetings:Lead weekly Credit Committee meetings for each country, collaborating with the CFO, finance, and commercial teams. Ensure visibility of top accounts and issues while facilitating the definition of actionable plans, promoting a culture of transparency and teamwork.
• Special Projects and Duties:Perform other duties and work on special projects as assigned, demonstrating flexibility and a proactive approach to problem-solving.
• Collections and Credit Risk Management Controls Execution: Execute and follow up on collections controls for all regions, ensuring adherence to best practices and compliance standards.
• Support SSC and Local OTC Teams:Provide support to all Shared Service Center (SSC) collections teams and local Order-to-Cash (OTC) teams, fostering a spirit of collaboration and shared goals.
• Pre-Legal Collections Process:Define and execute the Pre-Legal collections process for customers for whom the regular collections process has been completed, ensuring that all actions are conducted with professionalism and integrity.
• Quality Monitoring:Actively perform quality monitoring for our customers, seeking feedback and continuously improving service delivery to enhance customer relationships.
• Build a Positive Work Environment:Support the Collections Supervisor in creating a best place to work by promoting open communication, recognizing team achievements, and encouraging professional development opportunities for team members.
• Drive Continuous Improvement:Actively participate in process initiatives, always seeking to drive continuous improvement within the team. Encourage innovative thinking and the sharing of ideas to enhance operational efficiency and team morale.

Technical Skills:

• Minimum of 3 years of experience in accounts receivable processes.
• Experience in Credit Risk Assessment and Decision-Making is a big plus.
• Preferred knowledge in collections management or CRM.
• Strong analytical skills and the ability to interpret data and make informed decisions.
• Experience with SAP.
• Proficiency in English, both written and spoken.
• Knowledge and experience in leadership (Coordinator / Team Lead) of at least 2 years.
• Advanced Excel or data visualization tools (e.g., Power BI, Tableau).

Soft Skills:

• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving skills and adaptability.
• Ability to develop and maintain effective relationships with customers and stakeholders.
• Demonstrated ability to drive innovation.

We offer:
DPDHL offers excellent opportunities of professional growth, a multicultural environment, with attractive benefits package and competitive salary conditions.

Interested in this position please click on "Apply" and send us your application including your resume.

We are looking forward to your application.

Customer Service Representative – Entry Level

Location: Heredia, Costa Rica

Job Type: Full-time, on site position.

Job Summary:

We are looking for a Customer Service Representative to join our team. This entry-level role is ideal for individuals with strong communication skills and a customer-oriented mindset. The ideal candidate should have an intermediate to advanced level of English and be comfortable handling customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
• Assist customers with product or service-related questions, troubleshooting issues, and providing accurate information.
• Process orders, returns, and exchanges efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Follow company guidelines and policies to provide excellent service.
• Identify opportunities to improve customer satisfaction and escalate issues when necessary.

Requirements:

• English level: Intermediate to Advanced (spoken and written).
• Previous customer service experience is a plus but not required.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Problem-solving skills and attention to detail.
• Basic computer skills.

Función Principal

Customer Service Administrator:

Responsable de responder a consultas y quejas de los clientes. Atiende e inicia una variedad de comunicaciones en tiempo real, tanto entrantes como salientes, basadas en voz para apoyar el servicio al cliente, principalmente en la toma y seguimiento de pedidos.

Perfil Requerido

Grado académico:
Secundaria completa.

Nivel de inglés:
Avanzado tanto oral como escrito (aprobar prueba escrita o certificado que lo respalde)

Experiencia mínima:
2 años

Experiencia específica:

• Experiencia en call center o centros de servicios compartidos
• Manejo de herramientas MRP (SAP/Oracle)
• Sistemas CRM

Conocimientos técnicos:

• Manejo del paquete de Office
• Conocimiento de Excel intermedio
• Manejo del sistema Oracle

Now Hiring: Bilingual Customer Service Agent

Location: AFZ, Heredia, Costa Rica | Fully On-site
(Free transportation)

Full-time | Indefinite-Term Contract | 2 Consecutive weekdays Off

Key Responsibilities

• Handle
  inbound calls
  with a focus on first-call resolution
• Troubleshoot platform-related issues (e.g. credit applications, account access, payment arrangements)
• Guide users through app features and resolve general inquiries

Requirements

• English–Spanish bilingual (≥80%)
  – strong oral and written communication skills
• 1+ year
  of experience in customer service or high-volume call centers
• High school diploma required

• Must be available for a
  flexible schedule
  , including weekends

• 
  Apply now

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Position Summary:

An outstanding opportunity has presented itself for a Supervisor, Customer Service in our Information Technology sector at our Shared Service Center in Costa Rica. This stimulating role is perfect for a driven leader with demonstrated experience in leading a team within a dynamic, customer-focused atmosphere. This position ensures immense career growth potential and the opportunity to implement effective strategies that align with our overall business goals to cultivate growth and customer dedication.

Key Responsibilities:

• Lead a team of customer service representatives in complex administration tasks, order management, quotations, master data, and invoicing.
• Ensure the success of daily team operations.
• Solve complex customer needs and handle user problems by coordinating with other teams.
• Communicate cross-functionally with departments such as Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing, and Quality Systems.
• Ensure Key Performance Metrics for Customer Services are met.
• Support strategies to foster customer dedication and achieve high customer happiness scores.
• Collaborate with Sales to improve the customer experience by providing appropriate mentorship.
• Lead key projects to support local and corporate initiatives.
• Identify and implement improvement opportunities in systems, processes, and tools.
• Coordinate the management of customer-related data within ERP systems.
• Lead cross-training and support initiatives to meet business demands.
• Stabilize the Operations Teams to reduce attrition rates.
• Boost team seniority through effective one-on-one coaching and mentoring.

Skills:

• Demonstrated skills in people management and development.
• Experience in supporting efficiency and productivity projects.
• Excellent written and oral communication skills.
• Ability to interface effectively with internal and external customers.
• Strong results focus and attention to detail.
• Proficiency with systems, including Outlook, PowerPoint, and Excel.
• Good organizational skills and the ability to use initiative and collaborate within a team.
• Ability to handle confidential and proprietary information.
• Excellent analytical and presentation skills.
• Task-focused with enthusiasm and a flexible approach.

Experience:

• Minimum of 3+ years of customer service leadership experience, preferably in a shared services environment.
• Experience with ERP systems.
• Bachelor's degree from a four-year college or university or equivalent work experience.

Working Conditions:

• This position requires repetitive typing and regular use of a computer with multiple displays.
• Physical demands are typical of an office environment.
• Thermo Fisher Scientific is committed to hiring a diverse and inclusive workforce.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.