81 Ofertas de Usaa en San Antonio

Manager, Risk Management , Selling Partner Identity Verification (SPIV)

San Jose, Heredia Amazon

Publicado hace 10 días

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Descripción Del Trabajo

Description
Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon's millions of selling partners. The Selling Partner Identity Verification (SPIV) team protects Amazon's WW stores store by creating projects and programs focused on the detection of abuse at its earliest point and identifying the root causes, vulnerabilities or exploits to systematically address to prevent future abuse. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. The combination of our unique backgrounds and perspectives strengthens our ability to achieve Amazon's mission of being Earth's most customer-centric company.
We catch bad actors and stop online fraud; It's fun! It's hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. We are looking for an experienced Manager with background in risk, digital fraud, compliance, and/or cyber investigations. You will manage the core investigative function to provide feedback to partner teams by identifying and interpreting risk across Amazon's global stores. You will set the vision, direction and execution of key deliverables in the risk management space, developing business cases and requirements, and prioritizing competing opportunities. You will work with a wide range of global cross-functional teams and senior leaders to build feedback loops to drive scalable improvement across the broader organization. You will align your team to high impact business areas and executing to high expectations in a fast-paced and highly visible delivery area. The ideal candidate should have a blend of strong individual investigation skills along with experience managing a high performing risk team. You should be passionate about using and understanding data to discover bad actor trends and help us ensure that customers make great purchase decisions and our selling partners using Amazon are successful listing and selling their products. Your decisions and deliverables will help proactively mitigate risk and empower partner teams in making high confidence decisions that are fundamental to protecting Amazon customers, selling partners, and will help maintain the overall health of Amazon's WW stores.
Key job responsibilities
- Lead a high performing risk team by prioritizing high impact investigative leads that drive down business impact metrics
- Work within a sprint process to properly prioritize work and deliver results consistently
- Own end to end investigation flywheel to intake high quality leads from multiple sources to identify abuse and share detailed investigation briefs with partner teams to drive scalable detection and solutions
- Manage a strong risk team with a broad knowledge of abuse/fraud to conduct deep dives to derive insights about tactics used to conduct abuse on our WW stores
- Use high-level judgment to inform our most complex enforcement decisions and understand downstream impact and tradeoffs
- Develop goals, KPIs and metrics to track investigation health, progress, and impact. Effectively communicate challenges/roadblocks, progress and success to business and senior leadership.
- Provide feedback to partner teams and intake sources to improve the quality of leads and investigation outputs
- Break down problems into understandable and manageable pieces, ruthlessly prioritizing, and delivering results in an ambiguous environment
About the team
Our work is to solve hard puzzles and identify what hasn't already been discovered - typically with data and always with a lot persistence and curiosity. If you like the sound of that, come join us.
Basic Qualifications
- Bachelor's or postgraduate degree in Information Security, Computer Science, Data Science/Analytics, Engineering, Mathematics, Statistics or related discipline.
- 5+ years of relevant industry experience, either as an IC or manager, in risk or fraud investigations, regulatory compliance, ecommerce, analytics, or security
- Prior experience managing a high performing team
- Proven ability to deliver complex projects across multiple teams
- Excellent written and verbal communication skills to communicate security and business risk to a broad range of technical and non-technical audiences, including senior leadership
Preferred Qualifications
- Experience working in e-commerce organizations
- Exceptional ownership and bias for action: willing to move quickly and decisively
- Experience working within fraud, compliance, law enforcement, or intelligence organizations
- High level of integrity and discretion to handle confidential information
- 5+ years of high performance team management
- Experience with threat intel collection and combing through multiple leads or large data to identify top priorities
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Accounts Payable Analyst, Customer Service

San Antonio, Heredia ₡40000 - ₡60000 Y Stryker

Hoy

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Descripción Del Trabajo

Work Flexibility: Hybrid

The Analyst will be primarily responsible for responding to all AP inquiries from Suppliers and Stryker internal Customers.

What you will do

  • Respond to AP inquiries via Email, Phone, and Voicemails.
  • Supplier Statement reconciliation
  • Identify and correct minor issues with the processes or tools in a timely and collaborative manner
  • Troubleshoot, research, and understand the correlation of data in day-to-day operations
  • Invoice troubleshooting
  • Conducts conference calls with Suppliers and Stryker Internal parties to resolve invoice issues
  • Comply with Corporate accounting policies, US and local GAAP
  • Perform the escheatment process about outstanding checks

What you need

  • Associates Degree in Accounting, Business or at least two years of equivalent studies towards a College degree in a related field
  • Big plus: knowledge in ERP's: Oracle, SAP, COUPA, JDE, SYSPRO, QAD, AS400, EXPANDABLE
  • Fluent English speaker.
  • 3-5 years of relevant experience working in a multinational business in a Finance related function such as collections, customer service, technical support, accounts payable or accounting.

Travel Percentage: None

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Customer Service Representative (Phone Team)

San Jose, Heredia Envista Holdings Corporation

Publicado hace 10 días

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Descripción Del Trabajo

**Job Description:**
Interacts with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review. May provide quotes, process sales order, document customer complaints, and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries. May provide in-house training on non-technical customer support.
**Job Requirements:**
+ **Join our Team! DEXIS** is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer Care team into Costa Rica! **Who is DEXIS and why should you join the team?** We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression. We also offer:
+ Competitive Pay and Bonuses.
+ Vacation, Sick leave, and Paid Holidays.
+ Employee Referral Program
+ Competitive leave policies including Sick, Bereavement and Maternity/Paternity Leave
+ Medical, Dental, and Vision Insurance Benefits
+ Community involvement opportunities & employee appreciation events.
+ State of the art, climate-controlled facility.
+ Gourmet coffee, beverages, snacks, and lunches are available in our café.
+ Employee Lounge with ping-pong table and football table for downtime and employee fun! **Where are we?** Just a few minutes from the center of the capital, our office is in the WeWork building located in the exclusive West area of San Jose. We are within the Escazu Village Torre 2 complex, which has excellent restaurants, a gym, a commercial and residential area. The building has beautiful views of the mountains and the city and is conveniently located next to Route 27.The building has a growing, energetic, and diverse mix of professionals spanning several industries. Plus, a modern and open atmosphere to support strong personal and professional relationships.   Learn more by visiting The primary function of this position is to respond to order inquiries, process return labels, and to advise on warranty questions. Additional responsibilities include receiving and making outbound customer calls including corresponding via email, managing customer and equipment data and effective use of resources,systems, and databases.Departmental Hours of Operation- Monday - Friday, 7:30am - 5:00pm Central Time in support of US/Canadian customers. (Within Daylight Savings) - Monday - Friday, 6:45am - 4:00pm Central Time in support of US/Canadian customers. (Outside Daylight Savings) **Hybrid Policy: All positions are onsite for the first 3 months (including training), after 3 months there is a possibility of WFH according to performance up to 2 days at home.** **Essential duties and responsibilities:**
+ Provide world-class customer service, response time and follow through to internal and external customers
+ Engage with customers in a friendly and professional manner while actively listening to their concerns
+ Works directly with external and internal customers either by telephone, electronically or in-person, coordinating information with teams, departments and dealer partners
+ Effectively manage workload to meet customer expectations and organization's goals.
+ Timely processing of transactions and responses to inquiries
+ Follows documented procedures
+ Ability to de-escalate customer situations in order to obtain first call resolution (FCR).
+ Accurate use of systems and databases to enter, manage and maintain customer equipment, to research inquiries and to respond to requests
+ On applicable product lines, records customers product quality complaints according to complaint handling guidelines and SOP, forwarding to the quality department for further documentation & processing.
+ Other duties as assigned
+ Excellent written and verbal communication skills are needed as well as proficient in MS Word and Excel. Excellence in accuracy and attention to detail. Strong problem-solving and decision-making skills with the ability to handle a variety of customer situations.Ability to work standard departmental hours of 40 hrs/per week, in addition to holidays and overtime as needed. **Minimum** **requirements**
+ High School Diploma or equivalent
+ 1-3 years' experience in a customer service-related field
+ B2 proficiency level in English speaking as defined by the CEFR scale **Preferred requirements**
+ Associates degree
+ 2+ years of contact center experience
+ Experience with Customer Relationship Management Systems(CRM)
**Operating Company:**
DEXIS
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.
Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit .
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Third Party Risk Management Program Manager

San Francisco ₡40000000 - ₡80000000 Y Citi

Hoy

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Descripción Del Trabajo

The Program Manager for Third Party Risk Management provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:

  • Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
  • Ensures change control is executed throughout program.
  • Ensures appropriate program staffing levels.
  • Ensures creation of program plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
  • Ensures resources are assigned to program & monitor commitment.Ensure change control is executed throughout program.
  • Identifies, documents, and understands program dependencies.
  • Identifies key stakeholders who participate in program scope definition.
  • Tracks actual program costs, identify variances, and reforecast program costs as needed.
  • Measures program management performance against standards.
  • Ensures appropriate program staffing levels.
  • Establishes program communication needs and create program communication plan.
  • Creates the program risk management plan.
  • Works with procurement team to create, administer, track, and eventually close program contracts.
  • Makes recommendations for training and development needs for assigned personnel.
  • Coaches and evaluates team's performance and makes recommendations for pay increases, promotions, etc.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

  • 5-8 years of experience
  • Demonstrated having worked as a Program or Project Manager and/or Lead medium to large cross-functional projects with commensurate people management experience

Education:

  • Bachelor's/University degree or equivalent experience

  • Fluent English is mandatory

  • Fully desirable having experience with Third Party Management
  • Fully desirable having experience managing people directly
  • Hybrid Work (3 days at the office) at Heredia, Costa Rica

-

Job Family Group:

Project and Program Management

-

Job Family:

Program Management

-

Time Type:

Full time

-

Most Relevant Skills

Please see the requirements listed above.

-

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

-

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi's EEO Policy Statement and the Know Your Rights poster.

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Credit Risk Management and Collections Team Lead

San Francisco ₡900000 - ₡1200000 Y DHL

Hoy

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Descripción Del Trabajo

(25008HN)

Costa Rica-Costa Rica-Heredia La Rivera de Belen | Full-time | Permanent | Mixed Shift

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and promote these whenever we can. Whether it's through flexible work schedules and a culture of openness and respect or personal mentors and our comprehensive range of development programs as our 'Certified' programs, we'll help you realize your full potential and become a specialist in your area.

Key Responsibilities

  • Support Collection & Credit Risk Management Goals: Actively support the collections team in achieving Days Sales Outstanding (DSO) targets and reducing >60 outstanding balances, fostering a collaborative environment that encourages team members to share best practices and celebrate successes.
  • Analysis and Follow-Up: Analyze and provide follow-up on the effective recovery of past-due accounts, using data-driven insights to inform strategies and motivate the team.
  • Lead Credit Committee Meetings: Lead weekly Credit Committee meetings for each country, collaborating with the CFO, finance, and commercial teams. Ensure visibility of top accounts and issues while facilitating the definition of actionable plans, promoting a culture of transparency and teamwork.
  • Special Projects and Duties: Perform other duties and work on special projects as assigned, demonstrating flexibility and a proactive approach to problem-solving.
  • Collections and Credit Risk Management Controls Execution: Execute and follow up on collections controls for all regions, ensuring adherence to best practices and compliance standards.
  • Support SSC and Local OTC Teams: Provide support to all Shared Service Center (SSC) collections teams and local Order-to-Cash (OTC) teams, fostering a spirit of collaboration and shared goals.
  • Pre-Legal Collections Process: Define and execute the Pre-Legal collections process for customers for whom the regular collections process has been completed, ensuring that all actions are conducted with professionalism and integrity.
  • Quality Monitoring: Actively perform quality monitoring for our customers, seeking feedback and continuously improving service delivery to enhance customer relationships.
  • Build a Positive Work Environment: Support the Collections Supervisor in creating a best place to work by promoting open communication, recognizing team achievements, and encouraging professional development opportunities for team members.
  • Drive Continuous Improvement: Actively participate in process initiatives, always seeking to drive continuous improvement within the team. Encourage innovative thinking and the sharing of ideas to enhance operational efficiency and team morale.

Technical Skills:

  • Minimum of 3 years of experience in accounts receivable processes.
  • Experience in Credit Risk Assessment and Decision-Making is a big plus.
  • Preferred knowledge in collections management or CRM.
  • Strong analytical skills and the ability to interpret data and make informed decisions.
  • Experience with SAP.
  • Proficiency in English, both written and spoken.
  • Knowledge and experience in leadership (Coordinator / Team Lead) of at least 2 years.
  • Advanced Excel or data visualization tools (e.g., Power BI, Tableau).

Soft Skills:

  • Strong leadership and team management skills.
  • Excellent verbal and written communication skills.
  • Ability to work under pressure and meet tight deadlines.
  • Strong problem-solving skills and adaptability.
  • Ability to develop and maintain effective relationships with customers and stakeholders.
  • Demonstrated ability to drive innovation.

We offer:

DPDHL offers excellent opportunities of professional growth, a multicultural environment, with attractive benefits package and competitive salary conditions.

Interested in this position please click on "Apply" and send us your application including your resume.

We are looking forward to your application.

Posting Legal Entity DHL Customer Support (Costa Rica) S.A.

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Credit Risk Management and Collections Team Lead

San Francisco ₡90000 - ₡120000 Y DHL Express

Hoy

Trabajo visto

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Descripción Del Trabajo

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and promote these whenever we can. Whether it's through flexible work schedules and a culture of openness and respect or personal mentors and our comprehensive range of development programs as our 'Certified' programs, we'll help you realize your full potential and become a specialist in your area.

Key Responsibilities

  • Support Collection & Credit Risk Management Goals:Actively support the collections team in achieving Days Sales Outstanding (DSO) targets and reducing >60 outstanding balances, fostering a collaborative environment that encourages team members to share best practices and celebrate successes.
  • Analysis and Follow-Up:Analyze and provide follow-up on the effective recovery of past-due accounts, using data-driven insights to inform strategies and motivate the team.
  • Lead Credit Committee Meetings:Lead weekly Credit Committee meetings for each country, collaborating with the CFO, finance, and commercial teams. Ensure visibility of top accounts and issues while facilitating the definition of actionable plans, promoting a culture of transparency and teamwork.
  • Special Projects and Duties:Perform other duties and work on special projects as assigned, demonstrating flexibility and a proactive approach to problem-solving.
  • Collections and Credit Risk Management Controls Execution: Execute and follow up on collections controls for all regions, ensuring adherence to best practices and compliance standards.
  • Support SSC and Local OTC Teams:Provide support to all Shared Service Center (SSC) collections teams and local Order-to-Cash (OTC) teams, fostering a spirit of collaboration and shared goals.
  • Pre-Legal Collections Process:Define and execute the Pre-Legal collections process for customers for whom the regular collections process has been completed, ensuring that all actions are conducted with professionalism and integrity.
  • Quality Monitoring:Actively perform quality monitoring for our customers, seeking feedback and continuously improving service delivery to enhance customer relationships.
  • Build a Positive Work Environment:Support the Collections Supervisor in creating a best place to work by promoting open communication, recognizing team achievements, and encouraging professional development opportunities for team members.
  • Drive Continuous Improvement:Actively participate in process initiatives, always seeking to drive continuous improvement within the team. Encourage innovative thinking and the sharing of ideas to enhance operational efficiency and team morale.

Technical Skills:

  • Minimum of 3 years of experience in accounts receivable processes.
  • Experience in Credit Risk Assessment and Decision-Making is a big plus.
  • Preferred knowledge in collections management or CRM.
  • Strong analytical skills and the ability to interpret data and make informed decisions.
  • Experience with SAP.
  • Proficiency in English, both written and spoken.
  • Knowledge and experience in leadership (Coordinator / Team Lead) of at least 2 years.
  • Advanced Excel or data visualization tools (e.g., Power BI, Tableau).

Soft Skills:

  • Strong leadership and team management skills.
  • Excellent verbal and written communication skills.
  • Ability to work under pressure and meet tight deadlines.
  • Strong problem-solving skills and adaptability.
  • Ability to develop and maintain effective relationships with customers and stakeholders.
  • Demonstrated ability to drive innovation.

We offer:
DPDHL offers excellent opportunities of professional growth, a multicultural environment, with attractive benefits package and competitive salary conditions.

Interested in this position please click on "Apply" and send us your application including your resume.

We are looking forward to your application.

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Customer Service

San Francisco ₡4500000 - ₡6000000 Y SPECTRAFORCE

Hoy

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Descripción Del Trabajo

Customer Service Representative – Entry Level

Location: Heredia, Costa Rica

Job Type: Full-time, on site position.

Job Summary:

We are looking for a Customer Service Representative to join our team. This entry-level role is ideal for individuals with strong communication skills and a customer-oriented mindset. The ideal candidate should have an intermediate to advanced level of English and be comfortable handling customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
  • Assist customers with product or service-related questions, troubleshooting issues, and providing accurate information.
  • Process orders, returns, and exchanges efficiently.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to ensure timely resolution of customer concerns.
  • Follow company guidelines and policies to provide excellent service.
  • Identify opportunities to improve customer satisfaction and escalate issues when necessary.

Requirements:

  • English level: Intermediate to Advanced (spoken and written).
  • Previous customer service experience is a plus but not required.
  • Strong verbal and written communication skills.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Problem-solving skills and attention to detail.
  • Basic computer skills.
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Customer Service Administrator

San Francisco ₡900000 - ₡1200000 Y ICU Medical Costa Rica LTD

Hoy

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Descripción Del Trabajo

Función Principal

Customer Service Administrator:

Responsable de responder a consultas y quejas de los clientes. Atiende e inicia una variedad de comunicaciones en tiempo real, tanto entrantes como salientes, basadas en voz para apoyar el servicio al cliente, principalmente en la toma y seguimiento de pedidos.

Perfil Requerido

Grado académico:
Secundaria completa.

Nivel de inglés:
Avanzado tanto oral como escrito (aprobar prueba escrita o certificado que lo respalde)

Experiencia mínima:
2 años

Experiencia específica:

  • Experiencia en call center o centros de servicios compartidos
  • Manejo de herramientas MRP (SAP/Oracle)
  • Sistemas CRM

Conocimientos técnicos:

  • Manejo del paquete de Office
  • Conocimiento de Excel intermedio
  • Manejo del sistema Oracle
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Customer Service Agent

San Francisco ₡300000 - ₡450000 Y Auxis

Hoy

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Descripción Del Trabajo


Now Hiring: Bilingual Customer Service Agent

Location: AFZ, Heredia, Costa Rica | Fully On-site
(Free transportation)

Full-time | Indefinite-Term Contract | 2 Consecutive weekdays Off


Key Responsibilities

  • Handle
    inbound calls
    with a focus on first-call resolution
  • Troubleshoot platform-related issues (e.g. credit applications, account access, payment arrangements)
  • Guide users through app features and resolve general inquiries


Requirements

  • English–Spanish bilingual (≥80%)
    – strong oral and written communication skills
  • 1+ year
    of experience in customer service or high-volume call centers
  • High school diploma required
  • Must be available for a
    flexible schedule
    , including weekends


  • Apply now

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Customer Service Supervisor

San Francisco ₡900000 - ₡1200000 Y Thermo Fisher Scientific

Hoy

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Descripción Del Trabajo

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Position Summary:

An outstanding opportunity has presented itself for a Supervisor, Customer Service in our Information Technology sector at our Shared Service Center in Costa Rica. This stimulating role is perfect for a driven leader with demonstrated experience in leading a team within a dynamic, customer-focused atmosphere. This position ensures immense career growth potential and the opportunity to implement effective strategies that align with our overall business goals to cultivate growth and customer dedication.

Key Responsibilities:

  • Lead a team of customer service representatives in complex administration tasks, order management, quotations, master data, and invoicing.
  • Ensure the success of daily team operations.
  • Solve complex customer needs and handle user problems by coordinating with other teams.
  • Communicate cross-functionally with departments such as Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing, and Quality Systems.
  • Ensure Key Performance Metrics for Customer Services are met.
  • Support strategies to foster customer dedication and achieve high customer happiness scores.
  • Collaborate with Sales to improve the customer experience by providing appropriate mentorship.
  • Lead key projects to support local and corporate initiatives.
  • Identify and implement improvement opportunities in systems, processes, and tools.
  • Coordinate the management of customer-related data within ERP systems.
  • Lead cross-training and support initiatives to meet business demands.
  • Stabilize the Operations Teams to reduce attrition rates.
  • Boost team seniority through effective one-on-one coaching and mentoring.

Skills:

  • Demonstrated skills in people management and development.
  • Experience in supporting efficiency and productivity projects.
  • Excellent written and oral communication skills.
  • Ability to interface effectively with internal and external customers.
  • Strong results focus and attention to detail.
  • Proficiency with systems, including Outlook, PowerPoint, and Excel.
  • Good organizational skills and the ability to use initiative and collaborate within a team.
  • Ability to handle confidential and proprietary information.
  • Excellent analytical and presentation skills.
  • Task-focused with enthusiasm and a flexible approach.

Experience:

  • Minimum of 3+ years of customer service leadership experience, preferably in a shared services environment.
  • Experience with ERP systems.
  • Bachelor's degree from a four-year college or university or equivalent work experience.

Working Conditions:

  • This position requires repetitive typing and regular use of a computer with multiple displays.
  • Physical demands are typical of an office environment.
  • Thermo Fisher Scientific is committed to hiring a diverse and inclusive workforce.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

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  41. gavelLegal
  42. clean_handsLimpieza y Saneamiento
  43. inventory_2Logística y Almacenamiento
  44. factoryManufactura y Producción
  45. campaignMarketing
  46. local_hospitalMedicina
  47. perm_mediaMedios y Relaciones Públicas
  48. constructionMinería
  49. sports_soccerOcio y Deportes
  50. medical_servicesOdontología
  51. schoolPrácticas
  52. emoji_eventsRecién Graduados
  53. groupsRecursos Humanos
  54. securitySeguridad de la Información
  55. local_policeSeguridad y Vigilancia
  56. policySeguros
  57. support_agentServicio al Cliente
  58. home_workServicios Inmobiliarios
  59. diversity_3Servicios Sociales
  60. wifiTelecomunicaciones
  61. psychologyTerapia
  62. local_shippingTransporte
  63. storeVenta al por menor
  64. petsVeterinaria
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