44 Ofertas de Usaa en San Antonio
Manager, Risk Management
Hoy
Trabajo visto
Descripción Del Trabajo
- Bachelor's degree or equivalent experience.
- Exceptional written and verbal communication skills - able to write, clearly and succinctly including correction of error (COE) and investigation reports for senior leadership and executive audiences
- Exceptional bias for action, willing to move quickly and decisively to resolve an incident.
- Strong critical thinker with the vision to work both tactically and strategically.
- Proven analytical thinking with a natural tendency to use data in decision-making and prioritization.
- Excellent cross group collaboration skills.
Job summary
Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust the Discovery Experience team is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.
**Responsibilities**:
- Mange a group of L4 Risk Specialists, in charge of identifying and preventing abuse for our customers and brand owners worldwide. Span ranging from 15-20 L4 Risk Specialists.
- Provide leadership and administrative support to their team and manage them to achieve targets, process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team.
- Identifies trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team.
- Recruit top-quality Risk Specialists. Manager will be involved in screening, interviewing and extending offers.
- Share ideas with Management that positively influence the vision for the group by using their exposure to team’s technical or business areas, their understanding of Amazon’s marketplace, trends and abuse issues impacting the industry.
- Expected to participate in projects that involve one (or more) teams within the Organization and that address issues outside the normal areas of responsibility or expertise required by their process. This will entail attending key stakeholder meetings, delivering prompt metrics and results, participating in key initiatives, and familiarizing the team with all of the various process and abuse vector specifics known to the organization.
- Provide focused feedback loops for Risk Specialists based on crisp performance and quality data. Reward strong performers and manage out weak ones. This will include coaching, providing adequate training materials and delivery, identifying and taking advantage of opportunities for growth, cross-training on various abuse vectors, and assessing the individual talent and contributions of the team members.
- Analyze the key levers of the business to identify trends and proactively take action to improve efficiency.
- Work with software teams to articulate and prioritize feature needs for tool sets.
- Experience working in risk, fraud or compliance organizations.
- High level of integrity and discretion to handle confidential information.
- Strong enthusiasm to provide superb customer service to the leadership team and other key stakeholders
- Proven ability to bring clarity to ambiguous situation
- Intermediate to advanced Excel skills
- Demonstrated analytical and quantitative skills to use hard data and metrics to back up assumptions and develop business cases
Risk Management Program Coordinator
Hoy
Trabajo visto
Descripción Del Trabajo
At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.
Viatris empowers people worldwide to live healthier at every stage of life.
We do so via:
Access - Providing high quality trusted medicines regardless of geography or circumstance;
Leadership - Advancing sustainable operations and innovative solutions to improve patient health; and
Partnership - Leveraging our collective expertise to connect people to products and services.
Every day, we rise to the challenge to make a difference and here’s how the Risk Management Program Coordinator role will make an impact:
Supports the pharmacovigilance risk management programs (RMPs) regionally with a focus on Risk Evaluation and Mitigation Strategies (REMS) in the United States.
Key responsibilities for this role include: Support Product Safety and Risk Management by coordinating functions for risk management program activities including but not limited to the following.- Coordinate and maintain risk management program updates for internal management review.- Coordinate distribution of RMP information to appropriate internal teams and collate feedback.- Manage legal contract management process including obtaining approvals and signatures from various internal stakeholders.- Provide support during related audits and health authority inspections.- Organize and maintain electronic filing system of RMP documents.- Review, update and maintain safety registry trackers.- Collect update and complete quarterly templates for to meet government reporting obligations.- Maintain internal program registry repositories (i.e., products, vendors used, program contacts, etc.).-
- Organize periodic team meetings, compile productivity metrics, and circulate minutes.- Other duties as assigned by Manager/ Regional Management.
The minimum qualifications for this role are:
- Minimum of a bachelor’s degree (or equivalent), preferably with related health science or life science background, and 2-4 years of experience. However, a combination of experience and/or education will be taken into consideration.- Knowledge of local and regional LATAM Pharmacovigilance legislation, requirements, and industry best practices.- Fluent in Spanish and English.
At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.
Viatris is an Equal Opportunity Employer.
Associate Director of Governance, Risk Management
Hoy
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Descripción Del Trabajo
**Associate Director of Governance, Risk Management, and Compliance**.
The Associate Director GRC serves in an advisory role to senior leaders, management and individual contributors across the global HFH network, including national organization CEOs and board members, on matters relating to governance support, risk management, internal controls, compliance, and related process improvements. The position leads the regional development and implementation of global frameworks and protocols that are currently lacking, weak or unclear relating to risk management and policy compliance. For certain specialized areas involving risk and compliance, (e.g., Safeguarding or Human Resources), the Associate Director GRC plays the role of collaborative partner in co-developing such frameworks and protocols with other functions or divisions within Habitat.
The Associate Director GRC must use their influence to achieve acceptance of new tools and processes without having direct authority over those persons—typically regional or national leadership and senior management—who are the decision-makers about whether and how such process should be adopted, or changes implemented. The Associate Director GRC addresses complex problems that are often global (applicable to at least three HFH regions) and cross-functional in nature, requiring them to collaborate cross-functionally and cross-regionally to devise effective solutions.
The GRC Associate Director will play a key role in information sharing with regional teams in the area offices about HFHI-level risks, facilitating coordination and alignment in the planning and implementation of risk mitigation and risk monitoring as between those identified global risk issues and challenges (which often require implementation and monitoring by regional teams) on the one hand, and those area office risk issues on the other (which may overlap, share common strategies with, or compete for time and resources with, HFHI level risk mitigation actions priorities).
**Essential Duties and Responsibilities**:
- Drive regional/area office Enterprise Risk Management (ERM) as well as risk assessment practices for critical HFHI projects and take the lead in assisting Country national offices to adopt and sustain ERM, including through reviewing and advising on risk registers, mitigation plans, and monitoring processes for key risks that may affect strategic and/or project objectives. (15%)
- Lead the design and execution of regional and national ERM workshops, support the development of risk registers with mitigation plans, monitor and report on effectiveness of mitigation plans. Facilitate the monitoring and reporting processes for Regional/Area Office ERM with the Regional/Area Office management team and risk owners. Responsible for cascading up and down risk information in the HFH network. Assist in the development of tools/protocols to determine risk appetite and tolerance for an organization, function, or project. (15%)
- Coordinate the follow-up on the implementation of internal audit recommendations with appropriate HFHI staff. (10%)
- Using a risk-based approach, evaluate internal controls and business processes and advise relevant HFH management on best course of action to improve efficiency, mitigate risks and comply with internal policies, laws and regulations. Engage in collaborative working partnerships with related functions (Internal Audit, Safety & Security, Safeguarding, Operations, Finance and Global People Teams, etc.) to identify and promote best practices, assist in building internal technical capacity to meet industry standards and ensure alignment with global governance, risk management and compliance objectives (10%)
- With respect to GRC’s ongoing work to develop a unified HFHI Global Risk and Internal Control framework, lead their respective regions contributions to and implementation of that framework, including the mapping of processes, risks, and internal controls into a framework that is utilized to identify, assess, monitor and report key risk and control issues. (5%)
- Support the HFHI and HFH policy management lifecycle. (5%-10%)
- Co-lead or assist in investigations, particularly where coordination among multiple regional SMEs is necessary (10%-15%)
- Partner with Investigations, HR, Internal Audit, Programs and other functions to ensure proper escalation of significant risk and control issues as the arise; improve internal programs and processes based on lessons learned from investigations or other reviews; and with respect to developing actionable GRC intelligence, review and evaluate the results of ERM, internal controls and compliance assessments/reviews. (10%-15%)
- Based on data from relevant risk reports, identify training needs related to risk and compliance, and develop and/or deliver training on internal controls, compliance, ethics, and anti-fraud mea
Manager, Risk Management , Selling Partner Identity Verification (SPIV)

Publicado hace 6 días
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Descripción Del Trabajo
Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon's millions of selling partners. The Selling Partner Identity Verification (SPIV) team protects Amazon's WW stores store by creating projects and programs focused on the detection of abuse at its earliest point and identifying the root causes, vulnerabilities or exploits to systematically address to prevent future abuse. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. The combination of our unique backgrounds and perspectives strengthens our ability to achieve Amazon's mission of being Earth's most customer-centric company.
We catch bad actors and stop online fraud; It's fun! It's hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. We are looking for an experienced Manager with background in risk, digital fraud, compliance, and/or cyber investigations. You will manage the core investigative function to provide feedback to partner teams by identifying and interpreting risk across Amazon's global stores. You will set the vision, direction and execution of key deliverables in the risk management space, developing business cases and requirements, and prioritizing competing opportunities. You will work with a wide range of global cross-functional teams and senior leaders to build feedback loops to drive scalable improvement across the broader organization. You will align your team to high impact business areas and executing to high expectations in a fast-paced and highly visible delivery area. The ideal candidate should have a blend of strong individual investigation skills along with experience managing a high performing risk team. You should be passionate about using and understanding data to discover bad actor trends and help us ensure that customers make great purchase decisions and our selling partners using Amazon are successful listing and selling their products. Your decisions and deliverables will help proactively mitigate risk and empower partner teams in making high confidence decisions that are fundamental to protecting Amazon customers, selling partners, and will help maintain the overall health of Amazon's WW stores.
Key job responsibilities
- Lead a high performing risk team by prioritizing high impact investigative leads that drive down business impact metrics
- Work within a sprint process to properly prioritize work and deliver results consistently
- Own end to end investigation flywheel to intake high quality leads from multiple sources to identify abuse and share detailed investigation briefs with partner teams to drive scalable detection and solutions
- Manage a strong risk team with a broad knowledge of abuse/fraud to conduct deep dives to derive insights about tactics used to conduct abuse on our WW stores
- Use high-level judgment to inform our most complex enforcement decisions and understand downstream impact and tradeoffs
- Develop goals, KPIs and metrics to track investigation health, progress, and impact. Effectively communicate challenges/roadblocks, progress and success to business and senior leadership.
- Provide feedback to partner teams and intake sources to improve the quality of leads and investigation outputs
- Break down problems into understandable and manageable pieces, ruthlessly prioritizing, and delivering results in an ambiguous environment
About the team
Our work is to solve hard puzzles and identify what hasn't already been discovered - typically with data and always with a lot persistence and curiosity. If you like the sound of that, come join us.
Basic Qualifications
- Bachelor's or postgraduate degree in Information Security, Computer Science, Data Science/Analytics, Engineering, Mathematics, Statistics or related discipline.
- 5+ years of relevant industry experience, either as an IC or manager, in risk or fraud investigations, regulatory compliance, ecommerce, analytics, or security
- Prior experience managing a high performing team
- Proven ability to deliver complex projects across multiple teams
- Excellent written and verbal communication skills to communicate security and business risk to a broad range of technical and non-technical audiences, including senior leadership
Preferred Qualifications
- Experience working in e-commerce organizations
- Exceptional ownership and bias for action: willing to move quickly and decisively
- Experience working within fraud, compliance, law enforcement, or intelligence organizations
- High level of integrity and discretion to handle confidential information
- 5+ years of high performance team management
- Experience with threat intel collection and combing through multiple leads or large data to identify top priorities
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Acrm Kyc Risk Evaluation Management (Rem) Analyst
Hoy
Trabajo visto
Descripción Del Trabajo
**Responsibilities**:
- Understanding the applicable Global KYC Policies, Standards and Procedures
- Assess various components of the KYC Profile to support the disposition of the client. This may include: Client Information, Ownership Structure, Name Screening Matches, EDD, Product Profile, and Local Requirements.
- Identify and analyze interconnected risks within a KYC Profile
- When necessary, independently investigate risks components to understand context and resolve material issues
- Provide clear, concise, and self-sustaining risk analyses that support the ultimate disposition of each KYC Profile reviewed
- Disposition each KYC Profile in a timely and effective manner
- Escalate AML concerns or any significant suspicious activities to senior management
- Responsibilities may evolve as the program dictates
Qualifications:
- 2+ years of relevant work experience
- Bachelor’s Degree and AML Certification preferred
- Effective verbal and written communication skills
- Ability to critically think and assess complex issues
- Recent working knowledge of AML legislation and regulatory requirements.
- Ability to rapidly comprehend new and complex products.
- Commitment to understanding country-specific principles and business knowledge related to AML regulations.
- Proactive, organized, and ability to work independently with mínimal supervision.
- Must be able to manage and complete multiple tasks on time.
- Understanding appropriate escalation and follow-up methods when potential AML risk is identified.
- Ability to independently refer to policies and procedures and put into context with regards to this role.
- Proficient in English writing/speaking
**Education**:
- Bachelor’s degree / University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Compliance and Control
- **Job Family**:
AML Execution
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
Sr. Lead Risk Analyst, Cyberrisk Management
Hoy
Trabajo visto
Descripción Del Trabajo
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.
**Know someone at Stryker?**:
**Who we Want**:
- ** Analytical problem solvers. **People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
- ** Goal-oriented**:Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
- ** Collaborative partners.** People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
- ** Dedicated achievers.** People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
**What you will do**:
The Cyber Security Sr. Lead Risk analyst is responsible for daily administrative and risk management due diligence and related activities to execute and support Stryker’s Risk management program.
- Ensure that risk assessments are completed on new and existing third-party vendors and other parties engaging Stryker.
- Assist Management as requested on other projects including system support, ad-hoc Internal Audit and other department reporting functions to ensure compliance with Stryker’s policies and procedures.
- Manages 3rd party risk reporting and continuously updates inventory of top risk 3rd party vendors.
- Assist with pulling and maintaining metrics, dashboards, and reports for all operational activities related to Risk Management.
- Assist with periodic audit of high-risk third-party vendors.
- Drive continuous improvement in the cybersecurity assessment process from request intakes, conducting and completion of assessments, establishing controls and gathering evidence of the controls.
- Leverage tools such as ServiceNow, Coupa, BitSight and One Trust to streamline and mature risk assessment activities.
- Interact with business owners to provide insights into third party assessment process, third party risks and consult with both internal business personnel and third-party vendors on findings and remediation planning.
- Conduct research on identified high risk 3rd party vendors to understand any Reputational Risks or Financial vendor risks that could potentially impact Stryker’s reputation.
- Oversee and manage strategic partners allocated to projects for security/privacy assessments and third-party risk.
***What you need**:
- Bachelor’s degree in computer information systems or related area preferred.
- 3+ years’ experience working in a regulated industry (e.g., Life Sciences, Medical Device).
- CISSP, CRISC, CTPRP or other industry certification are a plus.
- Fluent spoken and written English
- Proficient in performing assigned duties at a high level of independence under mínimal supervision.
- Able to thrive in a fast-paced environment.
- Experience interacting with global cross-functional teams.
- Experience in Tools like ServiceNow, BitSight, One Trust.
- Experience working with third-party vendors.
- Exceptional written, verbal and presentation skills to a diverse set of audiences
**About Stryker**:
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.
The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.
Risk Manager Ii, Escalation Management and
Hoy
Trabajo visto
Descripción Del Trabajo
- Demonstrated experience handling escalations.
- Demonstrated experience driving root cause investigations.
- Demonstrated experience working with cross departmental teams to perform investigations and improve processes.
- Strong communications skills and experience communicating with leaders and partner teams such as legal, PR, and other external teams.
- Ability to think critically with the vision to work both tactically and strategically.
- Ability to function effectively in a dynamic, fast-paced environment.
- Proven ability to bring clarity to ambiguous situation.
Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust the Escalation Management and Prevention (EMP) Team is tasked with managing and resolving abuse related escalations that may harm our customers, brands, or selling partners. Our growth requires leaders who move fast, comfortable working with ambiguity, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.
As a Risk Manager, you will be responsible for:
- Identifying, containing, and resolving time sensitive and high impact escalations around Infringement and Non-Infringement related violations of Amazon policies.
- Performing incident remediation, to include determining scope, root causes, urgency, and potential impact, to quickly de-escalate and resolve the issues.
- Analyzing escalations from various sources within Amazon and determining possible root causes.
- Tracking and documenting escalations from initial detection through final resolution.
- Serving as a technical expert and liaison to legal personnel and explain escalation details
- Reporting back to senior leaders on actions taken to manage the escalations, including responding to directors and above.
- Working with program/product owners, vendor/catalogue managers and other business partners to resolve complex escalations and implement solutions on new risk vectors.
- Exercise strong judgment in areas where policies are not well defined.
- Operate with a high level of integrity and discretion to handle confidential information
- Understand the implications of new information for both current and future problem-solving and decision-making.
- Consider the relative costs and benefits of potential actions to choose the most appropriate one.
- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and recommend the most appropriate course of action.
- Dissect complex problems to develop and evaluate options and implement solutions.
- Analyze existing policy and process gaps, and identify solutions to close them.
- Function effectively in a dynamic, fast-paced environment.
- College degree in a relevant field such as business.
- Experience working with SQL and Microsoft Excel.
- Organized, independent, and autonomous, able to set and meet own deadlines, and prioritize work with mínimal guidance.
- Demonstrated analytical and quantitative skills to use hard data and metrics to back up assumptions and develop business cases
- Open to working non-standard hours (evenings and weekends) to provide oncall support for high severity events.
- Most investigations will be in the English language, however language skills in Japanese, Arabic, German, Italian, Spanish, French, or other non-English languages are a plus.
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Customer Service Representative

Publicado hace 5 días
Trabajo visto
Descripción Del Trabajo
Join our dynamic team as a BPO SPE Data specialist where you will leverage your expertise in MS Office to streamline data processes and enhance operational efficiency. With a focus on day shifts and a work-from-office model you will play a crucial role in managing and analyzing data to support our business objectives. Your proficiency in English will be essential in communicating effectively with team members and stakeholders.
**Responsibilities**
+ Manage and analyze large datasets to ensure accuracy and integrity of information.
+ Utilize MS Office tools to create comprehensive reports and presentations that support decision-making processes.
+ Collaborate with cross-functional teams to gather data requirements and deliver actionable insights.
+ Implement data validation techniques to maintain high standards of data quality.
+ Monitor data trends and provide recommendations for process improvements.
+ Support the development of data-driven strategies to enhance business performance.
+ Communicate findings and insights effectively to stakeholders in English.
+ Ensure compliance with data protection regulations and company policies.
+ Assist in the automation of data processes to increase efficiency.
+ Troubleshoot data-related issues and provide timely solutions.
+ Participate in training sessions to stay updated with the latest data management practices.
+ Contribute to the continuous improvement of data management systems.
+ Foster a collaborative environment to achieve team goals.
**Qualifications**
+ Demonstrate proficiency in MS Office particularly Excel for data analysis and reporting.
+ Possess strong analytical skills to interpret complex data sets.
+ Exhibit excellent communication skills in English both written and spoken.
+ Show attention to detail and a commitment to data accuracy.
+ Have a proactive approach to problem-solving and process improvement.
+ Display the ability to work independently and as part of a team.
+ Bring a minimum of 2 years of experience in a similar role with a maximum of 6 years of experience.
**Certifications Required**
Microsoft Office Specialist Certification in Excel
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Customer Service Representative

Publicado hace 5 días
Trabajo visto
Descripción Del Trabajo
Join our dynamic team as a BPO SPE Data specialist where you will leverage your expertise in MS Office to streamline data processes and enhance operational efficiency. With a focus on day shifts and a work-from-office model you will play a crucial role in managing data-driven projects ensuring accuracy and timely delivery. Your proficiency in English will be essential for effective communication and collaboration within our diverse team.
**Responsibilities**
+ Manage and process data using MS Office tools to ensure accuracy and efficiency in daily operations.
+ Collaborate with team members to identify and implement process improvements that enhance data management.
+ Analyze data trends and provide insights to support decision-making and strategic planning.
+ Ensure compliance with company policies and data protection regulations in all data handling activities.
+ Coordinate with cross-functional teams to facilitate seamless data integration and reporting.
+ Develop and maintain comprehensive documentation of data processes and procedures.
+ Provide training and support to team members on data management best practices and MS Office applications.
+ Monitor data quality and implement corrective actions to address discrepancies and errors.
+ Assist in the development of data-driven strategies to optimize business performance and customer satisfaction.
+ Communicate effectively with stakeholders to ensure alignment on data-related initiatives and objectives.
+ Utilize strong English language skills to prepare reports and presentations for internal and external audiences.
+ Support the implementation of new technologies and tools to enhance data processing capabilities.
+ Contribute to a positive team environment by sharing knowledge and fostering collaboration. Qualifications
+ Demonstrate proficiency in MS Office applications including Excel Word and PowerPoint.
+ Exhibit strong analytical skills with the ability to interpret complex data sets.
+ Possess excellent communication skills in English both written and spoken.
+ Show attention to detail and a commitment to maintaining high data quality standards.
+ Display the ability to work independently and manage multiple tasks effectively.
+ Have a proactive approach to problem-solving and process improvement.
+ Bring a minimum of 2 years of experience in a similar BPO or data management role.
**Certifications Required**
Microsoft Office Specialist Certification
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Customer Service Representative
Publicado hace 5 días
Trabajo visto
Descripción Del Trabajo
Join our team as a Customer Service Professional where you will leverage your expertise in Customer Voice and MS Excel to enhance user experience. With a focus on the manufacturing operations domain you will work from home during day shifts ensuring seamless communication and support for our clients. Your contributions will drive operational efficiency and customer satisfaction.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
+ Utilize Customer Voice skills to gather and analyze customer feedback for continuous improvement.
+ Maintain accurate records and data analysis using MS Excel to support decision-making processes.
+ Collaborate with cross-functional teams to enhance user experience and streamline operations.
+ Develop and implement strategies to improve customer satisfaction and loyalty.
+ Monitor customer interactions to ensure compliance with company standards and policies.
+ Assist in the development of training materials and resources for customer service representatives.
+ Conduct regular reviews of customer service processes to identify areas for improvement.
+ Support the manufacturing operations team by providing insights from customer feedback.
+ Ensure timely and effective communication with customers through various channels.
+ Participate in team meetings to discuss progress and share best practices.
+ Stay updated with industry trends and best practices in customer service and user experience.
+ Contribute to the companys mission by enhancing customer relationships and driving business growth.
**Qualifications**
+ Demonstrate proficiency in Customer Voice and MS Excel for data management and analysis.
+ Possess strong communication and problem-solving skills to address customer needs.
+ Exhibit a keen understanding of user experience principles to improve service delivery.
+ Have experience or familiarity with manufacturing operations and logistics.
+ Show adaptability to work independently in a remote work environment.
+ Display a proactive approach to identifying and resolving customer service challenges.
+ Be detail-oriented with the ability to manage multiple tasks efficiently.
**Certifications Required**
Certified Customer Service Professional (CCSP) Microsoft Office Specialist (MOS) in Excel
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.