134 Ofertas de Usaa en Costa Rica

Job Description
You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you'll help us deliver better care for billions of people around the world. It starts with YOU.

In This Role, You Will

• Collaborate with Global Property & Casualty Risk Management (GPCRM) to compile and maintain critical underwriting data for insurance submissions, including: property, casualty and other global progams, business interruption estimates, and revenue, headcount, payroll, and vehicle data segmented by country.
• Analyze and visualize the Cost of Risk Transfer across multiple dimensions: By insurance line, carrier, business segment, and geography, used as a key performance indicator for Global Risk Management (GRM).
• Support budgeting and forecasting of insurance costs, ensuring alignment with strategic financial planning and stakeholder communication.
• Assist in the operational oversight of Kimberly-Clark's captive insurance company (Ridgeway), including: Financial review and reconciliation with reinsurers, internal and external audit support, and identification and analysis of loss trends.
• Partner with GPCRM, the Assistant Treasurer, broker and internal stakeholders to: Monitor timely payment of global insurance program invoices, and collect, structure, and submit data for insurance recovery processes.
• Coordinate semi-annual data collection for actuarial analysis and forecasting.
• Support Origami Risk platform activities: Survey setup, data collection, and dashboard visualization.
• Conduct post-survey follow-ups and reporting for Global Risk Control (GRC), as well as develop and maintain GRC scorecards and performance reports.

About Us
Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn't exist without talented professionals, like you.

At Kimberly-Clark, you'll be part of the best team committed to driving innovation, growth and impact. We're founded on more than 150 years of market leadership, and we're always looking for new and better ways to perform – so there's your open door of opportunity. It's all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.
About You
You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we're constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you'll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

To succeed in this role, you will need the following qualifications:

• BS in Finance or Accounting.
• 5+ years of experience in finance and/or accounting procedures, ideally focus on insurance operations and risk management.
• Experience in processes and/or reports automation using technical tools such as: Power BI, Power Apps, Python, etc.
• Fluency in English is a must.
• Excellent communication: Able to keep teams aligned through regular updates, clear documentation, and active collaboration.
• Strong follow-through: Ensures tasks are completed on time and doesn't let things fall through the cracks.
• Research skills: Comfortable digging into new topics, tools, or processes to find the best solutions.
• Planning & organization: Can manage multiple priorities, structure work effectively, and stay on top of deadlines.
• Independent worker: Thrives with autonomy and can make decisions confidently while keeping stakeholders informed.

Benefits
Here are just a few of the benefits you'll enjoy in this role at Kimberly-Clark:

• Hybrid work model
• Medical insurance
• Product package
• On-site company doctor
• Flexible working hours

Benefits may vary depending on the country and position. Specific details will be shared during the recruitment process.

To be considered
Click the
Apply
button and complete the application process below. A member of our recruitment team will review your application and reach out if your skills align with the role.

Check out our careers page:

And finally, a few important notes.
For Kimberly-Clark to grow and thrive, we must be an inclusive organization that leverages the diverse experiences and passions of our team members to build brands that improve lives around the world. That's why we're committed to building a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our company.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position.

Employment is subject to pre-employment screening, which may include drug testing, background checks, and medical evaluation.

This position is open only to local candidates who are already authorized to work in the country where the role is based. Kimberly-Clark will not provide relocation support for this role.

Primary Location
Prindisa Shared Service Center

Additional Locations
Worker Type
Employee

Worker Sub-Type
Regular

Time Type
Full time

The Program Manager for Third Party Risk Management provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
• Ensures change control is executed throughout program.
• Ensures appropriate program staffing levels.
• Ensures creation of program plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
• Ensures resources are assigned to program & monitor commitment.Ensure change control is executed throughout program.
• Identifies, documents, and understands program dependencies.
• Identifies key stakeholders who participate in program scope definition.
• Tracks actual program costs, identify variances, and reforecast program costs as needed.
• Measures program management performance against standards.
• Ensures appropriate program staffing levels.
• Establishes program communication needs and create program communication plan.
• Creates the program risk management plan.
• Works with procurement team to create, administer, track, and eventually close program contracts.
• Makes recommendations for training and development needs for assigned personnel.
• Coaches and evaluates team's performance and makes recommendations for pay increases, promotions, etc.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience
• Demonstrated having worked as a Program or Project Manager and/or Lead medium to large cross-functional projects with commensurate people management experience

Education:

• Bachelor's/University degree or equivalent experience

• Fluent English is mandatory

• Fully desirable having experience with Third Party Management
• Fully desirable having experience managing people directly
• Hybrid Work (3 days at the office) at Heredia, Costa Rica

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi's EEO Policy Statement and the Know Your Rights poster.

(25008HN)

Costa Rica-Costa Rica-Heredia La Rivera de Belen | Full-time | Permanent | Mixed Shift

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and promote these whenever we can. Whether it's through flexible work schedules and a culture of openness and respect or personal mentors and our comprehensive range of development programs as our 'Certified' programs, we'll help you realize your full potential and become a specialist in your area.

Key Responsibilities

• Support Collection & Credit Risk Management Goals: Actively support the collections team in achieving Days Sales Outstanding (DSO) targets and reducing >60 outstanding balances, fostering a collaborative environment that encourages team members to share best practices and celebrate successes.
• Analysis and Follow-Up: Analyze and provide follow-up on the effective recovery of past-due accounts, using data-driven insights to inform strategies and motivate the team.
• Lead Credit Committee Meetings: Lead weekly Credit Committee meetings for each country, collaborating with the CFO, finance, and commercial teams. Ensure visibility of top accounts and issues while facilitating the definition of actionable plans, promoting a culture of transparency and teamwork.
• Special Projects and Duties: Perform other duties and work on special projects as assigned, demonstrating flexibility and a proactive approach to problem-solving.
• Collections and Credit Risk Management Controls Execution: Execute and follow up on collections controls for all regions, ensuring adherence to best practices and compliance standards.
• Support SSC and Local OTC Teams: Provide support to all Shared Service Center (SSC) collections teams and local Order-to-Cash (OTC) teams, fostering a spirit of collaboration and shared goals.
• Pre-Legal Collections Process: Define and execute the Pre-Legal collections process for customers for whom the regular collections process has been completed, ensuring that all actions are conducted with professionalism and integrity.
• Quality Monitoring: Actively perform quality monitoring for our customers, seeking feedback and continuously improving service delivery to enhance customer relationships.
• Build a Positive Work Environment: Support the Collections Supervisor in creating a best place to work by promoting open communication, recognizing team achievements, and encouraging professional development opportunities for team members.
• Drive Continuous Improvement: Actively participate in process initiatives, always seeking to drive continuous improvement within the team. Encourage innovative thinking and the sharing of ideas to enhance operational efficiency and team morale.

Technical Skills:

• Minimum of 3 years of experience in accounts receivable processes.
• Experience in Credit Risk Assessment and Decision-Making is a big plus.
• Preferred knowledge in collections management or CRM.
• Strong analytical skills and the ability to interpret data and make informed decisions.
• Experience with SAP.
• Proficiency in English, both written and spoken.
• Knowledge and experience in leadership (Coordinator / Team Lead) of at least 2 years.
• Advanced Excel or data visualization tools (e.g., Power BI, Tableau).

Soft Skills:

• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving skills and adaptability.
• Ability to develop and maintain effective relationships with customers and stakeholders.
• Demonstrated ability to drive innovation.

We offer:

DPDHL offers excellent opportunities of professional growth, a multicultural environment, with attractive benefits package and competitive salary conditions.

Interested in this position please click on "Apply" and send us your application including your resume.

We are looking forward to your application.

Posting Legal Entity DHL Customer Support (Costa Rica) S.A.

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and promote these whenever we can. Whether it's through flexible work schedules and a culture of openness and respect or personal mentors and our comprehensive range of development programs as our 'Certified' programs, we'll help you realize your full potential and become a specialist in your area.

Key Responsibilities

• Support Collection & Credit Risk Management Goals:Actively support the collections team in achieving Days Sales Outstanding (DSO) targets and reducing >60 outstanding balances, fostering a collaborative environment that encourages team members to share best practices and celebrate successes.
• Analysis and Follow-Up:Analyze and provide follow-up on the effective recovery of past-due accounts, using data-driven insights to inform strategies and motivate the team.
• Lead Credit Committee Meetings:Lead weekly Credit Committee meetings for each country, collaborating with the CFO, finance, and commercial teams. Ensure visibility of top accounts and issues while facilitating the definition of actionable plans, promoting a culture of transparency and teamwork.
• Special Projects and Duties:Perform other duties and work on special projects as assigned, demonstrating flexibility and a proactive approach to problem-solving.
• Collections and Credit Risk Management Controls Execution: Execute and follow up on collections controls for all regions, ensuring adherence to best practices and compliance standards.
• Support SSC and Local OTC Teams:Provide support to all Shared Service Center (SSC) collections teams and local Order-to-Cash (OTC) teams, fostering a spirit of collaboration and shared goals.
• Pre-Legal Collections Process:Define and execute the Pre-Legal collections process for customers for whom the regular collections process has been completed, ensuring that all actions are conducted with professionalism and integrity.
• Quality Monitoring:Actively perform quality monitoring for our customers, seeking feedback and continuously improving service delivery to enhance customer relationships.
• Build a Positive Work Environment:Support the Collections Supervisor in creating a best place to work by promoting open communication, recognizing team achievements, and encouraging professional development opportunities for team members.
• Drive Continuous Improvement:Actively participate in process initiatives, always seeking to drive continuous improvement within the team. Encourage innovative thinking and the sharing of ideas to enhance operational efficiency and team morale.

Technical Skills:

• Minimum of 3 years of experience in accounts receivable processes.
• Experience in Credit Risk Assessment and Decision-Making is a big plus.
• Preferred knowledge in collections management or CRM.
• Strong analytical skills and the ability to interpret data and make informed decisions.
• Experience with SAP.
• Proficiency in English, both written and spoken.
• Knowledge and experience in leadership (Coordinator / Team Lead) of at least 2 years.
• Advanced Excel or data visualization tools (e.g., Power BI, Tableau).

Soft Skills:

• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving skills and adaptability.
• Ability to develop and maintain effective relationships with customers and stakeholders.
• Demonstrated ability to drive innovation.

We offer:
DPDHL offers excellent opportunities of professional growth, a multicultural environment, with attractive benefits package and competitive salary conditions.

Interested in this position please click on "Apply" and send us your application including your resume.

We are looking forward to your application.

At Sidekick, our mission is simple: help people recover faster from persistent injuries. Trusted by Olympic champions and everyday athletes, our products have been featured in Men's Health , Running Magazine , and more. With 94% of users reporting relief from chronic pain, we're on a mission to become the go-to injury relief brand.

We're looking for a proactive, detail-oriented leader to manage customer service inquiries while streamlining operations. This role combines exceptional ticket resolution skills with a focus on identifying inefficiencies and implementing solutions, such as automations and knowledge base updates to optimize workflows. You'll also oversee ERP tasks like managing inventory, credit notes, and branch transfers, ensuring smooth day-to-day operations.

• Resolve an average of 20 tickets per hour while maintaining a 90%+ customer satisfaction score.
• Identify repetitive tasks and inefficiencies, and implement automation solutions or process improvements.
• Regularly update and expand the knowledge base to reduce ticket volume and improve efficiency.
• Document workflows and SOPs in Notion for seamless onboarding and training.
• Manage ERP tasks, including inventory updates, credit notes, and branch transfers, with 100% accuracy.

• A self-starter who thrives in a fast-paced environment.
• Proven ability to identify inefficiencies and implement automations or process improvements.
• Strong skills in creating and maintaining knowledge base content to streamline operations.
• Customer service expertise with technical and process-oriented skills.
• Experience with ecommerce (Shopify, Amazon etc.)
• Experience with ERP systems and customer service platforms (e.g., Zendesk).
• Go-getter who strives to be better everyday

• Competitive compensation
• Performance-based bonus pay
• Work-from-home
• Dedicated, collaborative, and supportive colleagues
• Fast-paced, dynamic environment
• Career growth & ownership – Ample opportunities to take on new challenges and grow within the company

Salary: $ USD/month

Customer Service Representative – Entry Level

Location: Heredia, Costa Rica

Job Type: Full-time, on site position.

Job Summary:

We are looking for a Customer Service Representative to join our team. This entry-level role is ideal for individuals with strong communication skills and a customer-oriented mindset. The ideal candidate should have an intermediate to advanced level of English and be comfortable handling customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
• Assist customers with product or service-related questions, troubleshooting issues, and providing accurate information.
• Process orders, returns, and exchanges efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Follow company guidelines and policies to provide excellent service.
• Identify opportunities to improve customer satisfaction and escalate issues when necessary.

Requirements:

• English level: Intermediate to Advanced (spoken and written).
• Previous customer service experience is a plus but not required.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Problem-solving skills and attention to detail.
• Basic computer skills.

POSITION OVERVIEW

The Customer Service & Sales Representative is responsible for supporting existing customer accounts and contributing to the company's overall sales performance. This role manages daily sales operations, prioritizes multiple tasks, and ensures high-quality service and communication with customers. The individual will possess strong product knowledge and customer service best practices to build long-term relationships, increase sales volume, improve gross profit margins, and drive profitability.

PRIMARY RESPONSIBILITIES

• Maintain strong technical, product, and application knowledge of heavy-duty vehicle aftermarket parts.
• Stay up to date with new product offers and updates.
• Recommend alternative or related parts when identical replacements are unavailable.
• Communicate features and differences between products to assist customer decisions.
• Understand credit policies, warranty terms, and purchasing procedures.
• Prepare accurate customer quotes and manage follow-ups on quotes, orders, and back orders.
• Maximize sales within assigned customer base and grow existing accounts.
• Meet or exceed established sales targets in a diversified territory.
• Identify potential customer needs and offer relevant solutions.
• Utilize customer information and tools to identify new opportunities.
• Convert customer inquiries into successful sales transactions and maintain proper order documentation.
• Provide clear, effective communication regarding products, pricing, availability, and usage.
• Respond to customer inquiries and resolve complaints professionally via phone, email, or in-person.
• Process orders in the system while considering both immediate and long-term client needs.
• Conduct proactive follow-ups to ensure customer satisfaction.
• Develop timely solutions for customer issues and ensure proper resolution and follow-up.
• Act as a liaison between the company and its customers to maintain strong relationships.

QUALIFICATIONS

Minimum Qualifications:
Minimum qualifications are required to be initially considered for this position.

• Advanced proficiency in English.
• High School Diploma or equivalent (GED).
• 3–5 years of experience working in a customer service or inside sales role in a general sales environment.
• Availability to travel to the U.S. for training or as operational needs arise.

Desired Qualifications:
Preferred qualifications are in addition to the minimum requirements and are considered a plus factor.

• Prior experience working in a customer service or inside sales role within the automotive or heavy-duty vehicle industry.
• Familiarity with parts applications and cross-referencing alternatives in inventory.

SKILLS AND KNOWLEDGE

• Service Attitude.
• Organization.
• Proactivity.
• Responsibility.
• Communication.
• Goal-oriented.
• Analytical Thinking.
• Continuous Improvement.
• Ability to handle multiple priorities efficiently.
• Proven track record in building and maintaining customer accounts.

OTHER

• Hybrid role – on-site in Belén, Heredia twice per week.
• Remote work available, though training may require in-person attendance.
• Stable internet connection required.
• Full-time position with flexibility for daylight saving time. Working hours: Monday to Friday 7:00a.m.-5:00p.m.
• Salary paid in U.S. dollars.
• Includes medical insurance and access to the solidarity association.

Join our team and be part of an organization that values your dedication, offers growth opportunities, and rewards your contribution. We look forward to reviewing your application

Función Principal

Customer Service Administrator:

Responsable de responder a consultas y quejas de los clientes. Atiende e inicia una variedad de comunicaciones en tiempo real, tanto entrantes como salientes, basadas en voz para apoyar el servicio al cliente, principalmente en la toma y seguimiento de pedidos.

Perfil Requerido

Grado académico:
Secundaria completa.

Nivel de inglés:
Avanzado tanto oral como escrito (aprobar prueba escrita o certificado que lo respalde)

Experiencia mínima:
2 años

Experiencia específica:

• Experiencia en call center o centros de servicios compartidos
• Manejo de herramientas MRP (SAP/Oracle)
• Sistemas CRM

Conocimientos técnicos:

• Manejo del paquete de Office
• Conocimiento de Excel intermedio
• Manejo del sistema Oracle