129 Ofertas de Usaa en Costa Rica
Risk Management Sr. Analyst
Hoy
Trabajo visto
Descripción Del Trabajo
Job Description
You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you'll help us deliver better care for billions of people around the world. It starts with YOU.
In This Role, You Will
- Collaborate with Global Property & Casualty Risk Management (GPCRM) to compile and maintain critical underwriting data for insurance submissions, including: property, casualty and other global progams, business interruption estimates, and revenue, headcount, payroll, and vehicle data segmented by country.
- Analyze and visualize the Cost of Risk Transfer across multiple dimensions: By insurance line, carrier, business segment, and geography, used as a key performance indicator for Global Risk Management (GRM).
- Support budgeting and forecasting of insurance costs, ensuring alignment with strategic financial planning and stakeholder communication.
- Assist in the operational oversight of Kimberly-Clark's captive insurance company (Ridgeway), including: Financial review and reconciliation with reinsurers, internal and external audit support, and identification and analysis of loss trends.
- Partner with GPCRM, the Assistant Treasurer, broker and internal stakeholders to: Monitor timely payment of global insurance program invoices, and collect, structure, and submit data for insurance recovery processes.
- Coordinate semi-annual data collection for actuarial analysis and forecasting.
- Support Origami Risk platform activities: Survey setup, data collection, and dashboard visualization.
- Conduct post-survey follow-ups and reporting for Global Risk Control (GRC), as well as develop and maintain GRC scorecards and performance reports.
About Us
Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn't exist without talented professionals, like you.
At Kimberly-Clark, you'll be part of the best team committed to driving innovation, growth and impact. We're founded on more than 150 years of market leadership, and we're always looking for new and better ways to perform – so there's your open door of opportunity. It's all here for you at Kimberly-Clark.
Led by Purpose. Driven by You.
About You
You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we're constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you'll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.
To succeed in this role, you will need the following qualifications:
- BS in Finance or Accounting.
- 5+ years of experience in finance and/or accounting procedures, ideally focus on insurance operations and risk management.
- Experience in processes and/or reports automation using technical tools such as: Power BI, Power Apps, Python, etc.
- Fluency in English is a must.
- Excellent communication: Able to keep teams aligned through regular updates, clear documentation, and active collaboration.
- Strong follow-through: Ensures tasks are completed on time and doesn't let things fall through the cracks.
- Research skills: Comfortable digging into new topics, tools, or processes to find the best solutions.
- Planning & organization: Can manage multiple priorities, structure work effectively, and stay on top of deadlines.
- Independent worker: Thrives with autonomy and can make decisions confidently while keeping stakeholders informed.
Benefits
Here are just a few of the benefits you'll enjoy in this role at Kimberly-Clark:
- Hybrid work model
- Medical insurance
- Product package
- On-site company doctor
- Flexible working hours
Benefits may vary depending on the country and position. Specific details will be shared during the recruitment process.
To be considered
Click the
Apply
button and complete the application process below. A member of our recruitment team will review your application and reach out if your skills align with the role.
Check out our careers page:
And finally, a few important notes.
For Kimberly-Clark to grow and thrive, we must be an inclusive organization that leverages the diverse experiences and passions of our team members to build brands that improve lives around the world. That's why we're committed to building a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our company.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position.
Employment is subject to pre-employment screening, which may include drug testing, background checks, and medical evaluation.
This position is open only to local candidates who are already authorized to work in the country where the role is based. Kimberly-Clark will not provide relocation support for this role.
Primary Location
Prindisa Shared Service Center
Additional Locations
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Third Party Risk Management Program Manager
Hoy
Trabajo visto
Descripción Del Trabajo
The Program Manager for Third Party Risk Management provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.
Responsibilities:
- Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
- Ensures change control is executed throughout program.
- Ensures appropriate program staffing levels.
- Ensures creation of program plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
- Ensures resources are assigned to program & monitor commitment.Ensure change control is executed throughout program.
- Identifies, documents, and understands program dependencies.
- Identifies key stakeholders who participate in program scope definition.
- Tracks actual program costs, identify variances, and reforecast program costs as needed.
- Measures program management performance against standards.
- Ensures appropriate program staffing levels.
- Establishes program communication needs and create program communication plan.
- Creates the program risk management plan.
- Works with procurement team to create, administer, track, and eventually close program contracts.
- Makes recommendations for training and development needs for assigned personnel.
- Coaches and evaluates team's performance and makes recommendations for pay increases, promotions, etc.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
- 5-8 years of experience
- Demonstrated having worked as a Program or Project Manager and/or Lead medium to large cross-functional projects with commensurate people management experience
Education:
Bachelor's/University degree or equivalent experience
Fluent English is mandatory
- Fully desirable having experience with Third Party Management
- Fully desirable having experience managing people directly
- Hybrid Work (3 days at the office) at Heredia, Costa Rica
-
Job Family Group:
Project and Program Management
-
Job Family:
Program Management
-
Time Type:
Full time
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View Citi's EEO Policy Statement and the Know Your Rights poster.
Credit Risk Management and Collections Team Lead
Hoy
Trabajo visto
Descripción Del Trabajo
(25008HN)
Costa Rica-Costa Rica-Heredia La Rivera de Belen | Full-time | Permanent | Mixed Shift
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and promote these whenever we can. Whether it's through flexible work schedules and a culture of openness and respect or personal mentors and our comprehensive range of development programs as our 'Certified' programs, we'll help you realize your full potential and become a specialist in your area.
Key Responsibilities
- Support Collection & Credit Risk Management Goals: Actively support the collections team in achieving Days Sales Outstanding (DSO) targets and reducing >60 outstanding balances, fostering a collaborative environment that encourages team members to share best practices and celebrate successes.
- Analysis and Follow-Up: Analyze and provide follow-up on the effective recovery of past-due accounts, using data-driven insights to inform strategies and motivate the team.
- Lead Credit Committee Meetings: Lead weekly Credit Committee meetings for each country, collaborating with the CFO, finance, and commercial teams. Ensure visibility of top accounts and issues while facilitating the definition of actionable plans, promoting a culture of transparency and teamwork.
- Special Projects and Duties: Perform other duties and work on special projects as assigned, demonstrating flexibility and a proactive approach to problem-solving.
- Collections and Credit Risk Management Controls Execution: Execute and follow up on collections controls for all regions, ensuring adherence to best practices and compliance standards.
- Support SSC and Local OTC Teams: Provide support to all Shared Service Center (SSC) collections teams and local Order-to-Cash (OTC) teams, fostering a spirit of collaboration and shared goals.
- Pre-Legal Collections Process: Define and execute the Pre-Legal collections process for customers for whom the regular collections process has been completed, ensuring that all actions are conducted with professionalism and integrity.
- Quality Monitoring: Actively perform quality monitoring for our customers, seeking feedback and continuously improving service delivery to enhance customer relationships.
- Build a Positive Work Environment: Support the Collections Supervisor in creating a best place to work by promoting open communication, recognizing team achievements, and encouraging professional development opportunities for team members.
- Drive Continuous Improvement: Actively participate in process initiatives, always seeking to drive continuous improvement within the team. Encourage innovative thinking and the sharing of ideas to enhance operational efficiency and team morale.
Technical Skills:
- Minimum of 3 years of experience in accounts receivable processes.
- Experience in Credit Risk Assessment and Decision-Making is a big plus.
- Preferred knowledge in collections management or CRM.
- Strong analytical skills and the ability to interpret data and make informed decisions.
- Experience with SAP.
- Proficiency in English, both written and spoken.
- Knowledge and experience in leadership (Coordinator / Team Lead) of at least 2 years.
- Advanced Excel or data visualization tools (e.g., Power BI, Tableau).
Soft Skills:
- Strong leadership and team management skills.
- Excellent verbal and written communication skills.
- Ability to work under pressure and meet tight deadlines.
- Strong problem-solving skills and adaptability.
- Ability to develop and maintain effective relationships with customers and stakeholders.
- Demonstrated ability to drive innovation.
We offer:
DPDHL offers excellent opportunities of professional growth, a multicultural environment, with attractive benefits package and competitive salary conditions.
Interested in this position please click on "Apply" and send us your application including your resume.
We are looking forward to your application.
Posting Legal Entity DHL Customer Support (Costa Rica) S.A.
Credit Risk Management and Collections Team Lead
Hoy
Trabajo visto
Descripción Del Trabajo
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and promote these whenever we can. Whether it's through flexible work schedules and a culture of openness and respect or personal mentors and our comprehensive range of development programs as our 'Certified' programs, we'll help you realize your full potential and become a specialist in your area.
Key Responsibilities
- Support Collection & Credit Risk Management Goals:Actively support the collections team in achieving Days Sales Outstanding (DSO) targets and reducing >60 outstanding balances, fostering a collaborative environment that encourages team members to share best practices and celebrate successes.
- Analysis and Follow-Up:Analyze and provide follow-up on the effective recovery of past-due accounts, using data-driven insights to inform strategies and motivate the team.
- Lead Credit Committee Meetings:Lead weekly Credit Committee meetings for each country, collaborating with the CFO, finance, and commercial teams. Ensure visibility of top accounts and issues while facilitating the definition of actionable plans, promoting a culture of transparency and teamwork.
- Special Projects and Duties:Perform other duties and work on special projects as assigned, demonstrating flexibility and a proactive approach to problem-solving.
- Collections and Credit Risk Management Controls Execution: Execute and follow up on collections controls for all regions, ensuring adherence to best practices and compliance standards.
- Support SSC and Local OTC Teams:Provide support to all Shared Service Center (SSC) collections teams and local Order-to-Cash (OTC) teams, fostering a spirit of collaboration and shared goals.
- Pre-Legal Collections Process:Define and execute the Pre-Legal collections process for customers for whom the regular collections process has been completed, ensuring that all actions are conducted with professionalism and integrity.
- Quality Monitoring:Actively perform quality monitoring for our customers, seeking feedback and continuously improving service delivery to enhance customer relationships.
- Build a Positive Work Environment:Support the Collections Supervisor in creating a best place to work by promoting open communication, recognizing team achievements, and encouraging professional development opportunities for team members.
- Drive Continuous Improvement:Actively participate in process initiatives, always seeking to drive continuous improvement within the team. Encourage innovative thinking and the sharing of ideas to enhance operational efficiency and team morale.
Technical Skills:
- Minimum of 3 years of experience in accounts receivable processes.
- Experience in Credit Risk Assessment and Decision-Making is a big plus.
- Preferred knowledge in collections management or CRM.
- Strong analytical skills and the ability to interpret data and make informed decisions.
- Experience with SAP.
- Proficiency in English, both written and spoken.
- Knowledge and experience in leadership (Coordinator / Team Lead) of at least 2 years.
- Advanced Excel or data visualization tools (e.g., Power BI, Tableau).
Soft Skills:
- Strong leadership and team management skills.
- Excellent verbal and written communication skills.
- Ability to work under pressure and meet tight deadlines.
- Strong problem-solving skills and adaptability.
- Ability to develop and maintain effective relationships with customers and stakeholders.
- Demonstrated ability to drive innovation.
We offer:
DPDHL offers excellent opportunities of professional growth, a multicultural environment, with attractive benefits package and competitive salary conditions.
Interested in this position please click on "Apply" and send us your application including your resume.
We are looking forward to your application.
Manager, Risk Management , Selling Partner Identity Verification (SPIV)
Publicado hace 16 días
Trabajo visto
Descripción Del Trabajo
Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon's millions of selling partners. The Selling Partner Identity Verification (SPIV) team protects Amazon's WW stores store by creating projects and programs focused on the detection of abuse at its earliest point and identifying the root causes, vulnerabilities or exploits to systematically address to prevent future abuse. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. The combination of our unique backgrounds and perspectives strengthens our ability to achieve Amazon's mission of being Earth's most customer-centric company.
We catch bad actors and stop online fraud; It's fun! It's hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. We are looking for an experienced Manager with background in risk, digital fraud, compliance, and/or cyber investigations. You will manage the core investigative function to provide feedback to partner teams by identifying and interpreting risk across Amazon's global stores. You will set the vision, direction and execution of key deliverables in the risk management space, developing business cases and requirements, and prioritizing competing opportunities. You will work with a wide range of global cross-functional teams and senior leaders to build feedback loops to drive scalable improvement across the broader organization. You will align your team to high impact business areas and executing to high expectations in a fast-paced and highly visible delivery area. The ideal candidate should have a blend of strong individual investigation skills along with experience managing a high performing risk team. You should be passionate about using and understanding data to discover bad actor trends and help us ensure that customers make great purchase decisions and our selling partners using Amazon are successful listing and selling their products. Your decisions and deliverables will help proactively mitigate risk and empower partner teams in making high confidence decisions that are fundamental to protecting Amazon customers, selling partners, and will help maintain the overall health of Amazon's WW stores.
Key job responsibilities
- Lead a high performing risk team by prioritizing high impact investigative leads that drive down business impact metrics
- Work within a sprint process to properly prioritize work and deliver results consistently
- Own end to end investigation flywheel to intake high quality leads from multiple sources to identify abuse and share detailed investigation briefs with partner teams to drive scalable detection and solutions
- Manage a strong risk team with a broad knowledge of abuse/fraud to conduct deep dives to derive insights about tactics used to conduct abuse on our WW stores
- Use high-level judgment to inform our most complex enforcement decisions and understand downstream impact and tradeoffs
- Develop goals, KPIs and metrics to track investigation health, progress, and impact. Effectively communicate challenges/roadblocks, progress and success to business and senior leadership.
- Provide feedback to partner teams and intake sources to improve the quality of leads and investigation outputs
- Break down problems into understandable and manageable pieces, ruthlessly prioritizing, and delivering results in an ambiguous environment
About the team
Our work is to solve hard puzzles and identify what hasn't already been discovered - typically with data and always with a lot persistence and curiosity. If you like the sound of that, come join us.
Basic Qualifications
- Bachelor's or postgraduate degree in Information Security, Computer Science, Data Science/Analytics, Engineering, Mathematics, Statistics or related discipline.
- 5+ years of relevant industry experience, either as an IC or manager, in risk or fraud investigations, regulatory compliance, ecommerce, analytics, or security
- Prior experience managing a high performing team
- Proven ability to deliver complex projects across multiple teams
- Excellent written and verbal communication skills to communicate security and business risk to a broad range of technical and non-technical audiences, including senior leadership
Preferred Qualifications
- Experience working in e-commerce organizations
- Exceptional ownership and bias for action: willing to move quickly and decisively
- Experience working within fraud, compliance, law enforcement, or intelligence organizations
- High level of integrity and discretion to handle confidential information
- 5+ years of high performance team management
- Experience with threat intel collection and combing through multiple leads or large data to identify top priorities
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Customer Service
Hoy
Trabajo visto
Descripción Del Trabajo
Customer Service Representative – Entry Level
Location: Heredia, Costa Rica
Job Type: Full-time, on site position.
Job Summary:
We are looking for a Customer Service Representative to join our team. This entry-level role is ideal for individuals with strong communication skills and a customer-oriented mindset. The ideal candidate should have an intermediate to advanced level of English and be comfortable handling customer inquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
- Assist customers with product or service-related questions, troubleshooting issues, and providing accurate information.
- Process orders, returns, and exchanges efficiently.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to ensure timely resolution of customer concerns.
- Follow company guidelines and policies to provide excellent service.
- Identify opportunities to improve customer satisfaction and escalate issues when necessary.
Requirements:
- English level: Intermediate to Advanced (spoken and written).
- Previous customer service experience is a plus but not required.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Problem-solving skills and attention to detail.
- Basic computer skills.
Customer Service
Hoy
Trabajo visto
Descripción Del Trabajo
At Sidekick, our mission is simple: help people recover faster from persistent injuries. Trusted by Olympic champions and everyday athletes, our products have been featured in Men's Health , Running Magazine , and more. With 94% of users reporting relief from chronic pain, we're on a mission to become the go-to injury relief brand.
Customer Service & Operations AssociateWe're looking for a proactive, detail-oriented leader to manage customer service inquiries while streamlining operations. This role combines exceptional ticket resolution skills with a focus on identifying inefficiencies and implementing solutions, such as automations and knowledge base updates to optimize workflows. You'll also oversee ERP tasks like managing inventory, credit notes, and branch transfers, ensuring smooth day-to-day operations.
RequirementsKey Responsibilities
- Resolve an average of 20 tickets per hour while maintaining a 90%+ customer satisfaction score.
- Identify repetitive tasks and inefficiencies, and implement automation solutions or process improvements.
- Regularly update and expand the knowledge base to reduce ticket volume and improve efficiency.
- Document workflows and SOPs in Notion for seamless onboarding and training.
- Manage ERP tasks, including inventory updates, credit notes, and branch transfers, with 100% accuracy.
- A self-starter who thrives in a fast-paced environment.
- Proven ability to identify inefficiencies and implement automations or process improvements.
- Strong skills in creating and maintaining knowledge base content to streamline operations.
- Customer service expertise with technical and process-oriented skills.
- Experience with ecommerce (Shopify, Amazon etc.)
- Experience with ERP systems and customer service platforms (e.g., Zendesk).
- Go-getter who strives to be better everyday
- Competitive compensation
- Performance-based bonus pay
- Work-from-home
- Dedicated, collaborative, and supportive colleagues
- Fast-paced, dynamic environment
- Career growth & ownership – Ample opportunities to take on new challenges and grow within the company
Salary: $ USD/month
Sé el primero en saberlo
Acerca de lo último Usaa Empleos en Costa Rica !
Customer Service
Hoy
Trabajo visto
Descripción Del Trabajo
POSITION OVERVIEW
The Customer Service & Sales Representative is responsible for supporting existing customer accounts and contributing to the company's overall sales performance. This role manages daily sales operations, prioritizes multiple tasks, and ensures high-quality service and communication with customers. The individual will possess strong product knowledge and customer service best practices to build long-term relationships, increase sales volume, improve gross profit margins, and drive profitability.
PRIMARY RESPONSIBILITIES
- Maintain strong technical, product, and application knowledge of heavy-duty vehicle aftermarket parts.
- Stay up to date with new product offers and updates.
- Recommend alternative or related parts when identical replacements are unavailable.
- Communicate features and differences between products to assist customer decisions.
- Understand credit policies, warranty terms, and purchasing procedures.
- Prepare accurate customer quotes and manage follow-ups on quotes, orders, and back orders.
- Maximize sales within assigned customer base and grow existing accounts.
- Meet or exceed established sales targets in a diversified territory.
- Identify potential customer needs and offer relevant solutions.
- Utilize customer information and tools to identify new opportunities.
- Convert customer inquiries into successful sales transactions and maintain proper order documentation.
- Provide clear, effective communication regarding products, pricing, availability, and usage.
- Respond to customer inquiries and resolve complaints professionally via phone, email, or in-person.
- Process orders in the system while considering both immediate and long-term client needs.
- Conduct proactive follow-ups to ensure customer satisfaction.
- Develop timely solutions for customer issues and ensure proper resolution and follow-up.
- Act as a liaison between the company and its customers to maintain strong relationships.
QUALIFICATIONS
Minimum Qualifications:
Minimum qualifications are required to be initially considered for this position.
- Advanced proficiency in English.
- High School Diploma or equivalent (GED).
- 3–5 years of experience working in a customer service or inside sales role in a general sales environment.
- Availability to travel to the U.S. for training or as operational needs arise.
Desired Qualifications:
Preferred qualifications are in addition to the minimum requirements and are considered a plus factor.
- Prior experience working in a customer service or inside sales role within the automotive or heavy-duty vehicle industry.
- Familiarity with parts applications and cross-referencing alternatives in inventory.
SKILLS AND KNOWLEDGE
- Service Attitude.
- Organization.
- Proactivity.
- Responsibility.
- Communication.
- Goal-oriented.
- Analytical Thinking.
- Continuous Improvement.
- Ability to handle multiple priorities efficiently.
- Proven track record in building and maintaining customer accounts.
OTHER
- Hybrid role – on-site in Belén, Heredia twice per week.
- Remote work available, though training may require in-person attendance.
- Stable internet connection required.
- Full-time position with flexibility for daylight saving time. Working hours: Monday to Friday 7:00a.m.-5:00p.m.
- Salary paid in U.S. dollars.
- Includes medical insurance and access to the solidarity association.
Join our team and be part of an organization that values your dedication, offers growth opportunities, and rewards your contribution. We look forward to reviewing your application
Customer Service Representative
Hoy
Trabajo visto
Descripción Del Trabajo
Customer Service Representative
Escazu, Costa Rica
On-site position, Monday-Friday (7:00am-4:00pm)
Proficiency in English is essential
OOCL Logistics (Costa Rica)
As a world-class provider of innovative logistics and supply-chain services and solutions, OOCL Logistics has an extensive network of more than 140 offices in over 40 countries. We focus on serving customers with global sourcing and supply-chain-management needs and creating value through our innovative end-to-end international logistics programs.
We are also a leader in providing sophisticated transportation, warehousing and distribution services in the mainland China, offering professional and efficient 3PL and 4PL solutions. As a global company based in Asia, OOCL Logistics is exceptionally positioned to serve both international and domestic customers in the world's fastest-growing markets.
The Customer Service Representative is accountable for supply chain management of North America based customers. As the Customer Service Representative, you will provide day-to-day back office support for all North American operations. You will ensure global first-class customer service is provided through adherence of customer specific business requirements. The primary goal of the Customer Service Representative is to support North American logistics operations and develop a trusting partnership with our clients and internal teams.
OOCL Logistics (Costa Rica) offers a comprehensive benefits package including:
- A Competitive Salary
- Paid Vacation
- Paid Sick Time
- Paid Holidays
- Aguinaldo
- Medical, Life Insurance
Requirements For This Role
- Respond to customer inquiries and service exceptions with effective communications with clients, origin offices, ocean & air freight carriers, brokers, and other vendors to provide updates and facilitate streamlined operations of shipments.
- Act as back-office lead contact for problem resolution and day to day logistics processes by adhering to internal and external customer specific SOP's and daily workflow management provided by various product groups.
- Monitor import/ export shipments, provide transit and provider updates to all origin shipping offices, tracking and tracing as required, and timely resolutions and responses to internal and external client base.
- Identify process inefficiencies and work with external and internal parties to standardize, simplify, automate.
- Establish, maintain, and ensure internal and external customer satisfaction through an understanding of client specific operating procedures.
- Champion a role that promotes customer centric attitude with proactive resolution and best in class service.
Ideal Candidate Qualifications
- Combination of logistics (or related) experience and education
- Highly effective oral and written communication skills in English
- Proficient in MS Office, Excel, PowerPoint, Word
- Well organized, detail oriented and disciplined team player excelling in time management with ability to prioritize and meet deadlines
OOCL Logistics HIGH PRIORITY SKILLS
- Self-motivated and driven to achieve and exceed challenges
- Excellent problem-solving techniques and ability to multi-task
- Desire to learn with attention to detail
- A positive customer-centric attitude for internal and external clients
What OOCL Logistics offers your career
- OOCL Logistics has a vast network of experienced supply chain professionals to further advance individuals
- Ample career growth opportunity
- An energetic working environment suitable to learning all aspects of supply chain
All employment is contingent upon the successful completion of a background check.
OOCL Logistics is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL Logistics does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. If you are interested in joining our great team, please submit your resume. For more information, visit us
Customer Service Position
Hoy
Trabajo visto
Descripción Del Trabajo
Descripción de la empresa
Concentrix es una empresa global líder en tecnología y servicios que impulsa las mejores marcas del mundo, hoy y en el futuro. Nos caracterizamos por ser centrados en las personas, impulsados por la tecnología y alimentados por la inteligencia. Cada día diseñamos, construimos y operamos soluciones integradas de extremo a extremo a gran velocidad y escala en toda la empresa.
Descripción del puesto
Como Agente de Servicio al Cliente (Chats y Llamadas) en Concentrix, tu responsabilidad principal será brindar soporte y atención a nuestros clientes a través de distintos canales de comunicación. Tus tareas diarias incluirán responder consultas, resolver problemas y asegurar la satisfacción del cliente. Este es un puesto de tiempo completo y se realizará de manera presencial en nuestras oficinas ubicadas en Pavas.
Requisitos
- Aptitudes en atención y servicio al cliente, asegurando una experiencia positiva para el usuario.
- Capacidad para resolver problemas y experiencia en soporte al cliente.
- Habilidades para mantener y mejorar la satisfacción del cliente.
- Otras aptitudes valoradas incluyen buena comunicación, empatía y capacidad para trabajar en equipo.